Lexmark X940e Owners Manual
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Diagnostic information2-175 7510 Go Back Previous Next 920.02 Fuser sub lamp overheat error 920.03 Rear thermistor disconnection error 4Perform a POR. Does the error occur when the power is turned off/on?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15.Problem solved. Step Check Yes No 1Reset the fuser overheat failure lock out condition. 1. Enter the Diagnostics Menu. 2. Touch Fuser temp fail clear. 3. Touch Fuser temp fail clear. Perform a POR. Does the error occur when the power is turned off/on?Go to step 2. Go to step 5. 2Reset the fuser overheat failure lock out condition. Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 3. 3Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 4. Install the fuser unit assembly properly. 4Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 5. Repair the connection. 5Perform a print test. Does the error continue?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Go to step 6.Problem solved. 6Perform a POR. Does the error occur when the power is turned off/on?Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal” on page 4-109.Problem solved. Step Check Yes No 1Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 2. Step Check Yes No
2-176Service Manual 7510 Go Back Previous Next 920.04 Main lamp warm up error 2Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 3. Install the fuser unit assembly properly. 3Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 4. Repair the connection. 4Perform a POR. Does the error occur when the power is turned off/on?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15.Problem solved. Step Check Yes No 1Check for proper voltage fuser. Does the fuser unit assembly voltage match the voltage required for the machine?Go to step 2. Install the appropriate voltage fuser unit assembly. 2Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 3. 3Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 4. Install the fuser unit assembly properly. 4Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 5. Repair the connection. 5Perform a print test. Does the error continue?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Go to step 6.Problem solved. 6Perform a POR. Does the error occur when the power is turned off/on?Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal” on page 4-109.Problem solved. Step Check Yes No
Diagnostic information2-177 7510 Go Back Previous Next 920.05 Main lamp on-time error 920.06 Sub lamp warm-up failure Step Check Yes No 1Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 2. 2Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 3. Install the fuser unit assembly properly. 3Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 4. Repair the connection. 4Perform a print test. Does the error continue?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Go to step 5.Problem solved. 5Perform a POR. Does the error occur when the power is turned off/on?Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal” on page 4-109.Problem solved. Step Check Yes No 1Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 2. 2Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 3. Install the fuser unit assembly properly. 3Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 4. Repair the connection. 4Perform a print test. Does the error continue?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Go to step 5.Problem solved.
2-178Service Manual 7510 Go Back Previous Next 920.07 Sub lamp on-time error 924.00 Yellow PC smartchip communication error 5Perform a POR. Does the error occur when the power is turned off/on?Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal” on page 4-109.Problem solved. Step Check Yes No 1Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly?Remove the media.Go to step 2. 2Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly?Go to step 3. Install the fuser unit assembly properly. 3Check the fuser unit assembly for proper connection. Is the above component properly connected.Go to step 4. Repair the connection. 4Perform a print test. Does the error continue?Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Go to step 5.Problem solved. 5Perform a POR. Does the error occur when the power is turned off/on?Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal” on page 4-109.Problem solved. Step Check Yes No 1Check the Y PC cartridge for proper installation. Is the above component properly installed?Go to step 2. Reinstall the Y PC drum. 2Install the Y PC drum in one of the other three PC locations. Ensure that all PC drum slots contain a PC drum. Perform a POR. Does the error remain or follow the problematic cartridge?Replace the problematic PC drum with a new one.Go to step 3. 3Check the appropriate smartchip socket, located on the developer interlock plate assembly for proper connection. Is the above component properly connected?Go to step 4. Replace the connection. Step Check Yes No
Diagnostic information2-179 7510 Go Back Previous Next 924.01 Magenta PC smartchip communication error 4Check the appropriate smartchip socket, located on the developer interlock plate assembly for wear or damage. Is the above component free from damage?Go to step 5. Replace the developer interlock plate assembly.Go to “Developer interlock plate assembly removal” on page 4-59. 5Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the M PC cartridge for proper installation. Is the above component properly installed?Go to step 2. Reinstall the M PC drum. 2Install the M PC drum in one of the other three PC locations. Ensure that all PC drum slots contain a PC drum. Perform a POR. Does the error remain or follow the problematic cartridge?Replace the problematic PC drum with a new one.Go to step 3. 3Check the appropriate smartchip socket, located on the developer interlock plate assembly for proper connection. is the above component properly connected?Go to Step 4 Replace the connection. 4Check the appropriate smartchip socket, located on the developer interlock plate assembly for wear or damage. Is the above component free from damage?Go to step 5. Replace the developer interlock plate assembly. Go to “Developer interlock plate assembly removal” on page 4-59. 5Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
2-180Service Manual 7510 Go Back Previous Next 924.02 Cyan PC smartchip communication error 924.03 Black PC smartchip communication error Step Check Yes No 1Check the C PC cartridge for proper installation. Is the above component properly installed?Go to step 2. Reinstall the C PC drum. 2Install the C PC drum in one of the other three PC locations. Ensure that all PC drum slots contain a PC drum. Perform a POR. Does the error remain or follow the problematic cartridge?Replace the problematic PC drum with a new one.Go to step 3. 3Check the appropriate smartchip socket, located on the developer interlock plate assembly for proper connection. is the above component properly connected?Go to Step 4 Replace the connection. 4Check the appropriate smartchip socket, located on the developer interlock plate assembly for wear or damage. Is the above component free from damage?Go to step 5. Replace the developer interlock plate assembly. Go to “Developer interlock plate assembly removal” on page 4-59. 5Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the KPC cartridge for proper installation. Is the above component properly installed?Go to step 2. Reinstall the K PC drum. 2Install the K PC drum in one of the other three PC locations. Ensure that all PC drum slots contain a PC drum. Perform a POR. Does the error remain or follow the problematic cartridge?Replace the problematic PC drum with a new one.Go to step 3. 3Check the appropriate smartchip socket, located on the developer interlock plate assembly for proper connection. is the above component properly connected?Go to Step 4 Replace the connection. 4Check the appropriate smartchip socket, located on the developer interlock plate assembly for wear or damage. Is the above component free from damage?Go to step 5. Replace the developer interlock plate assembly. Go to “Developer interlock plate assembly removal” on page 4-59.
Diagnostic information2-181 7510 Go Back Previous Next 925.00 Sensor (Y ATC) error 925.01 Sensor (M ATC) error 5Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Reset the Y ATC failure lock out condition. 1. Enter diagnostic mode 2. Touch ATC sensor failure clear 3. Touch Y channel (925.00) Perform a very large print test. Does the error remain? Go to step 2. Problem solved. 2Check the sensor (Y ATC) for proper connection. Is the above component properly connected?Replace the Y developer unit assembly. Go to “Developer unit assembly removal” on page 4-63.Replace the connection. 3Perform a very large print test. Does the error continue?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Reset the M ATC failure lock out condition. 1. Enter diagnostic mode 2. Touch ATC sensor failure clear 3. Touch M channel (925.01) Perform a very large print test. Does the error remain? Go to step 2. Problem solved. Step Check Yes No
2-182Service Manual 7510 Go Back Previous Next 925.02 Sensor (C ATC) error 2Check the sensor (M ATC) for proper connection. Is the above component properly connected?Replace the M Developer unit assembly. Go to “Developer unit assembly removal” on page 4-63.Replace the connection. 3Perform a very large print test. Does the error continue?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Reset the C ATC failure lock out condition. 1. Enter diagnostic mode 2. Touch ATC sensor failure clear 3. Touch C channel (925.02) Perform a very large print test. Does the error continue? Go to step 2. Problem solved. 2Check the sensor (C ATC) for proper connection. Is the above component properly connected?Replace the C Developer unit assembly. Go to “Developer unit assembly removal” on page 4-63.Replace the connection. 3Perform a very large print test. Does the error continue?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
Diagnostic information2-183 7510 Go Back Previous Next 925.03 Sensor (K ATC) error 930.00 Black toner RFID communication failure Step Check Yes No 1Reset the K ATC failure lock out condition. 1. Enter diagnostic mode 2. Touch ATC sensor failure clear 3. Touch K channel (925.03) Perform a very large print test. Does the error continue? Go to step 2. Problem solved. 2Check the sensor (K ATC) for proper connection. Is the above component properly connected?Replace the K Developer unit assembly. Go to “Developer unit assembly removal” on page 4-63.Replace the connection. 3Perform a very large print test. Does the error continue?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the K toner cartridge. Is the K toner cartridge properly installed?Go to step 2. Reinstall the K toner cartridge. 2Check the sensor (Y toner RFID) for proper connection. Is the above component properly connected?Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal” on page 4-103.Replace the connection. 3Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved.
2-184Service Manual 7510 Go Back Previous Next 930.01 Cyan toner RFID communication failure 930.02 Magenta toner RFID communication failure 930.03 Yellow toner RFID communication failure Step Check Yes No 1Check the C toner cartridge. Is the C toner cartridge properly installed?Go to step 2. Reinstall the C toner cartridge. 2Check the sensor (M toner RFID) for proper connection. Is the above component properly connected?Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal” on page 4-103.Replace the connection. 3Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the M toner cartridge. Is the C toner cartridge properly installed?Go to step 2. Reinstall the M toner cartridge. 2Check the sensor (M toner RFID) for proper connection. Is the above component properly connected?Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal” on page 4-103.Replace the connection. 3Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the Y toner cartridge. Is the Y toner cartridge properly installed?Go to step 2. Reinstall the Y toner cartridge.