Lexmark X940e Owners Manual
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Diagnostic information2-25 7510 Go Back Previous Next 847.01 Service faxFax storage The remaining memory available on the hard drive is too small. Go to “847.01 Fax storage error” on page 2-130. 848.00 Service modemFax modem/configuration ID mismatchThe device does not have a modem installed, even though its configuration ID indicates that a modem should be present. Go to “848.00 Fax/modem configuration ID mismatch” on page 2-131. 849.00 Service hard driveHard drive/configuration ID mismatchThe device does not have a hard drive installed, even though its configuration ID indicates that a hard drive should be present. Go to “849.00 Hard drive/configuration ID mismatch” on page 2-131. 900.xx Service RIP softwareSystem software error A system software error has occurred. Go to “900.xx System software error” on page 2-132. 901.xx Service engine errorRIP card assembly software errorA error has occurred in the RIP card assembly software. Go to “901.XX RIP card assembly software error” on page 2-134. 902.00 Service engine errorGeneral upper engine card error Fuse #1An error has occurred in the upper engine card assembly. Go to “902.00 General upper engine error fuse #1” on page 2-135. 902.01 Service engine errorGeneral upper engine card error Fuse #2An error has occurred in the upper engine card assembly. Go to “902.01 General upper engine error fuse #2” on page 2-136. 902.02 Service engine errorGeneral upper engine card error Fuse #3An error has occurred in the upper engine card assembly. Go to “902.02 General upper engine error fuse #3” on page 2-137. 902.03 Service engine errorGeneral lower engine card error Fuse #1An error has occurred in the lower engine card assembly. Go to “902.03 General lower engine error fuse #1” on page 2-138. 902.04 Service engine errorGeneral lower engine card error Fuse #2An error has occurred in the lower engine card assembly. Go to “902.04 General lower engine error fuse #2” on page 2-138. 902.05 Service engine errorGeneral lower engine card error Fuse #3An error has occurred in the lower engine card assembly. Go to “902.05 General lower engine error fuse #3” on page 2-139. 902.06 Service engine errorGeneral lower engine card error Fuse #4An error has occurred in the lower engine card assembly. Go to “902.06 General lower engine error fuse #4” on page 2-140. Error code or messageError contentsDescription/Action
2-26Service Manual 7510 Go Back Previous Next 902.07 Service engine errorGeneral lower engine card error Fuse #5An error has occurred in the lower engine card assembly. Go to “902.07 General lower engine error fuse #5” on page 2-141. 903.00 Service motor errorK developer/transport drive motor errorK developer/transport drive motor error does not rotate at the specified speed. Go to “903.00 K developer/transport drive assembly motor error” on page 2-142. 903.01 Service motor errorK PC drive motor error The K PC cartridge drive motor does not rotate at the specified speed. Go to “903.01 K PC drive motor error” on page 2-143. 903.02 Service motor errorCMY PC drive motor error The CMY PC cartridge drive motor does not rotate at the specified speed. Go to “903.02 CMY PC drive motor error” on page 2-144. 903.03 Service motor errorDeveloper drive motor error The developer drive motor does not rotate at the specified speed. Go to “903.03 Developer drive motor error” on page 2-145. 904.00 Service transfer beltSensor (transfer belt HP) late errorThe sensor (transfer belt HP) does not detect the transfer belt home position in the specified time or the transfer belt is damaged or torn in half. The transfer belt cleaning assembly is missing. If this error has occurred more than three times, it must be reset inside diagnostic mode before troubleshooting can begin or the machine can operate. Go to “904.00 Sensor (transfer belt HP) late error” on page 2-146. 904.01 Service transfer beltTransfer belt position failure The transfer belt is out of correct position or the transfer belt cleaning assembly is missing. Go to Go to “904.01 Transfer belt position failure” on page 2-151. 904.02 Service transfer beltSensor (transfer belt edge) failureThe sensor (transfer belt edge detect) is not detecting the transfer belt edge properly. Go to “904.02 Sensor (transfer belt edge) failure” on page 2-156. 904.03 Service transfer beltSensor (2nd transfer roll retract HP) late errorThe sensing area of the sensor (2nd transfer roll retract HP) is not interrupted within the specified time when the 2nd transfer roll is moving to the home position. Go to “904.03 Sensor (2nd transfer roll retract HP) late error” on page 2-159. 904.04 Service transfer beltSensor (2nd transfer roll retract HP) lag errorThe sensing area of the sensor (2nd transfer roll retract HP) remains interrupted within the specified time when the 2nd transfer roll is moving from the home position. Go to “904.04 Sensor (2nd transfer roll retract HP) lag error” on page 2-160. Error code or messageError contentsDescription/Action
Diagnostic information2-27 7510 Go Back Previous Next 904.05 Service transfer beltSensor (CMY transfer roll retract HP) late errorThe sensing area of the sensor (CMY transfer roll retract HP) is not interrupted within the specified time when the CMY retract rolls are moving to the home position. Go to “904.05 Sensor (CMY transfer roll retract HP) late error” on page 2-162 904.06 Service transfer beltSensor (CMY transfer roll retract HP) lag or transfer belt unit assembly missing.The sensing area of the sensor (CMY transfer roll retract HP) remains interrupted within the specified time when the CMY transfer roll is moving from the home position. Go to “904.06 Sensor (CMY transfer roll retract HP) lag error” on page 2-164. 904.07 Service transfer beltCMY transfer roll retract motor time outThe CMY transfer roll retract motor has failed. Go to “904.07 CMY transfer roll retract motor time out” on page 2-166. 905.00 Service engine errorNVM read/write cannot be executed errorEngine NVM read/write has failed. Go to “905.00 NVM read/write cannot be executed error” on page 2-167. 905.01 Service engine errorMarking device video error Internal processing error occurred in printer engine. Go to “905.01 Marking device video error” on page 2-167. 905.02 Service engine errorMarking device Xerographic errorInternal processing error occurred in printer engine. Go to “905.02 Marking device Xerographics error” on page 2-168. 905.03 Service engine errorMarking device other1 error Internal processing error occurred in printer engine. Go to “905.03 Marking device other1 error” on page 2-168. 905.04 Service engine errorMarking device paper handling errorInternal processing error occurred in printer engine. Go to “905.04 Marking device paper handling error” on page 2-168. 905.05 Service engine errorMarking device other2 error Internal processing error occurred in printer engine. Go to “905.05 Marking device other2 error 907.00 Printhead polygon mirror motor error” on page 2-168. 907.00 Printhead errorPrinthead polygon mirror motor errorThe printhead polygon mirror motor has failed or does not rotate at the specified speed. Go to “905.05 Marking device other2 error 907.00 Printhead polygon mirror motor error” on page 2-168 907.01 Printhead errorY laser SOS internal error The interval of the printhead start of scan Y signals exceed the specified value. Go to “907.01 Y laser SOS internal error” on page 2-169. 907.02 Printhead errorM laser SOS internal error The interval of the printhead start of scan M signals exceed the specified value. Go to “907.02 M laser SOS internal error” on page 2-169. Error code or messageError contentsDescription/Action
2-28Service Manual 7510 Go Back Previous Next 907.03 Printhead errorC laser SOS internal error The interval of the printhead start of scan C signals exceed the specified value. Go to “907.03 C laser SOS internal error” on page 2-170. 907.04 Printhead errorK laser SOS internal error The interval of the printhead start of scan K signals exceed the specified value. Go to “907.04 K laser SOS internal error” on page 2-170. 907.05 Printhead errorPrinthead control error Operation error of the printhead ASIC in the printer engine. An error occurred during the read/write test. Go to “907.05 Printhead control error” on page 2-171. 908.00 Service engine errorWaste toner full error After the sensor (waste toner full) turned on, the pixel count exceed the specified value. Go to “908.00 Waste toner full error” on page 2-171. 911.00 Service engine error24V LVPS cooling fan error When the 24V LVPS cooling fan was operating, fan lock was detected for more than 30 seconds. Go to “911.00 24V LVPS cooling fan error” on page 2-172. 911.01 Service engine errorTransfer belt drive motor cooling fan errorWhen the transfer belt drive motor cooling fan was operating, fan lock was detected for more than 30 seconds. Go to “911.01 Transfer belt drive motor cooling fan error” on page 2-172. 911.02 Service engine errorFuser cooling fan lock error When the Fuser cooling fan was operating, fan lock was detected for more than 30 seconds. Go to “911.02 Fuser cooling fan lock error” on page 2-173. 918.00 Service std. bin 1 errorStandard media exit shift errorAn internal processing error occurred in the upper printer engine card assembly. Go to “918.00 Standard media exit shift error” on page 2-173. 920.00 Service fuser errorFuser main lamp overheat errorThe front thermistor detected an abnormal high temperature. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “920.00 Fuser main lamp overheat error” on page 2-174. 920.01 Service fuser errorFront thermistor disconnection errorThe system detected an open circuit in the fuser front thermistor. Go to “920.01 Front thermistor disconnection error” on page 2-174. Error code or messageError contentsDescription/Action
Diagnostic information2-29 7510 Go Back Previous Next 920.02 Service fuser errorFuser sub lamp overheat errorThe rear thermistor detected an abnormal high temperature. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “920.02 Fuser sub lamp overheat error” on page 2-175. 920.03 Service fuser errorRear thermistor disconnection errorThe system detected an open circuit in the fuser rear thermistor. Go to “920.03 Rear thermistor disconnection error” on page 2-175. 920.04 Service fuser errorMain lamp warm up error The fuser temperature did not reach the ready temperature in the specified time or the incorrect voltage fuser is installed. Go to “920.04 Main lamp warm up error” on page 2-176. 920.05 Service fuser errorMain lamp on-time error The main lamp was turned on for 20 seconds or longer. Go to “920.05 Main lamp on-time error” on page 2-177. 920.06 Service fuser errorSub lamp warm up error The fuser temperature did not reach the ready temperature in the specified time. Go to “920.06 Sub lamp warm-up failure” on page 2-177. 920.07 Service fuser errorSub lamp on-time error The Sub lamp was turned on for 20 seconds or longer. Go to “920.07 Sub lamp on-time error” on page 2-178. 924.00 Service engine errorYellow PC smartchip communication errorCommunication error with the Y PC drum contact chip problem has occurred. Go to “924.00 Yellow PC smartchip communication error” on page 2-178 924.01 Service engine errorMagenta PC smartchip communication errorCommunication error with the M PC drum contact chip problem has occurred. Go to “924.01 Magenta PC smartchip communication error” on page 2-179. 924.02 Service engine errorCyan PC smartchip communication errorCommunication error with the C PC drum contact chip problem has occurred. Go to “924.02 Cyan PC smartchip communication error” on page 2-180. 924.03 Service engine errorBlack PC smartchip communication errorCommunication error with the K PC drum contact chip problem has occurred. Go to “924.03 Black PC smartchip communication error” on page 2-180. Error code or messageError contentsDescription/Action
2-30Service Manual 7510 Go Back Previous Next 925.00 Service PC cartridgeSensor (Y ATC) Outputs of the sensor (Y ATC) are not in the specified range. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “925.00 Sensor (Y ATC) error” on page 2-181. 925.01 Service PC cartridgeSensor (M ATC) Outputs of the sensor (M ATC) are not in the specified range. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “925.01 Sensor (M ATC) error” on page 2-181. 925.02 Service PC cartridge Sensor (C ATC) Outputs of the sensor (C ATC) are not in the specified range. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “925.02 Sensor (C ATC) error” on page 2-182. 925.03 Service PC cartridgeSensor (K ATC) Outputs of the sensor (K ATC) are not in the specified range. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur. Go to “925.03 Sensor (K ATC) error” on page 2-183. 930.00 Black toner RFID communication failureCommunication error with the K sensor (RFID toner cartridge) has occurred. Go to “930.00 Black toner RFID communication failure” on page 2-183. 930.01 Cyan toner RFID communication failureCommunication error with the C sensor (RFID toner cartridge) has occurred. Go to “930.01 Cyan toner RFID communication failure” on page 2-184. 930.02 Magenta toner RFID communication failureCommunication error with the M sensor (RFID toner cartridge) has occurred. Go to “930.02 Magenta toner RFID communication failure” on page 2-184. 930.03 Yellow toner RFID communication failureCommunication error with the Y sensor (RFID toner cartridge) has occurred. Go to “930.03 Yellow toner RFID communication failure” on page 2-184. 940.00 Service MPF failureMPF Tray 5 size sensing errorThe MPF size width sensor has failed. Go to “940.00 MPF tray 5 size sensing error” on page 2-185. Error code or messageError contentsDescription/Action
Diagnostic information2-31 7510 Go Back Previous Next 941.00 Service tray 1 failureSwitch (media size) size sensing error (tray 1)The tray 1 switch (media size) detected an invalid size setting. Go to “941.00 Switch (media size) size sensing error (tray 1)” on page 2-185. 941.01 Service tray 1 failuresensor (media level) late error (tray 1)The sensing area of the sensor (media level) in the media tray 1 is not interrupted within the specified time after the lift tray has risen to operating level. Go to “941.01 Sensor (media level) late error (tray 1)” on page 2-186. 942.00 Service tray 2 failureSwitch (media size) size sensing error (tray 2)The tray 2 switch (media size) detected an invalid size setting. Go to “942.00 Switch (media size) size sensing error (tray 2)” on page 2-187. 942.01 Service tray 2 failureSensor (media level) late error (tray 2)The sensing area of the sensor (media level) in the media tray 2 is not interrupted within the specified time after the lift tray has risen to operating level. Go to “942.01 Sensor (media level) late error (tray 2)” on page 2-188. 943.00 Service tray 3 failureSwitch (media size) size sensing error (tray 3)The tray 3 switch (media size) detected an invalid size setting. Go to “943.00 Switch (media size) size sensing error (tray 3)” on page 2-189. 943.01 Service tray 3 failureSensor (media level) late error (tray 3)The sensing area of the sensor (media level) in the media tray 3 is not interrupted within the specified time after the lift tray has risen to operating level. Go to “943.01 Sensor (media level) late error (tray 3)” on page 2-190. 944.00 Service tray 4 failureSwitch (media size) size sensing error (tray 4)The tray 4 switch (media size) detected an invalid size setting. Go to “944.00 Switch (media size) size sensing error (tray 4)” on page 2-191. 944.01 Service tray 4 failureSensor (media level) late error (tray 4)The sensing area of the sensor (media level) in the media tray 4 is not interrupted within the specified time after the lift tray has risen to operating level. Go to “944.01 Sensor (media level) late error (tray 4)” on page 2-192. Error code or messageError contentsDescription/Action
2-32Service Manual 7510 Go Back Previous Next 950.00 through 950.29 Service NVRAM mismatchEPROM mismatch failure This error code indicates a mismatch between the operator panel assembly and the interconnect card assembly. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Replace the required component, and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one, or the printer will be rendered inoperable. Warning: Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it cannot be used in another machine. It must be returned to the manufacturer. Go to Go to “950.00 through 950.29 EPROM mismatch failure” on page 2-193. 950.30 through 950.60 Service NVRAM mismatchEPROM mismatch failure This error code indicates a mismatch between the RIP card assembly and the interconnect card assembly. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Replace the required component, and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one, or the printer will be rendered inoperable. Warning: Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it cannot be used in another machine. It must be returned to the manufacturer. Go to Go to “950.30 through 950.60 EPROM mismatch failure” on page 2-193. 951.XX Service NVRAM failureRIP card assembly NVRAM failureA failure has occurred in the RIP card asm NVRAM. Go to Go to “951.XX RIP card assembly NVRAM failure” on page 2-194. 952.XX Service NV failure Interconnect card assembly NVRAM CRC failure A recoverable NVRAM Cyclic redundancy check (CRC) error occurred. Go to Go to “952.XX Interconnect card assembly NVRAM CRC failure” on page 2-194. Error code or messageError contentsDescription/Action
Diagnostic information2-33 7510 Go Back Previous Next 953.XX Service NVRAM failure Operator panel assembly NVRAM failureNVRAM chip failure with operator panel assembly (mirror). Go to Go to “953.XX Operator panel assembly NVRAM failure” on page 2-195. 954.XX Service NVRAM failureInterconnect card assembly NVRAM failureNVRAM chip failure with interconnect card assembly. Go to Go to “954.XX Interconnect card assembly NVRAM failure” on page 2-195. 955.XX Service Code CRCRIP card assembly NAND CRC failureThe code ROM or NAND flash failed the cyclic redundancy check. Go to Go to “955.XX RIP card assembly NAND CRC failure” on page 2-196. 956.00 Service system boardRIP card assembly processor failureThe RIP card processor has failed. Go to Go to “956.00 RIP card assembly processor failure” on page 2-196. 956.01 Service system boardRIP card assembly processor over temperature failureThe RIP card assembly has exceeded safe operating temperature. Go to Go to “956.01 RIP card assembly processor over temperature failure” on page 2-197. 956.02 Service system boardRIP card assembly cooling fan failureThe RIP card assembly cooling fan is not functioning properly. Go to Go to “956.02 RIP card assembly cooling fan failure” on page 2-197. 956.03 Service system boardRIP card assembly FPGA failureThe RIP card assembly has failed. Go to Go to “956.03 RIP card assembly FPGA failure” on page 2-197. 980.00 Service tray 2 comm.Communication error with 1TM, 3TM or TTM assemblyA communication error has occurred with the 1TM,3TM or TTM controller card assembly and the upper printer engine card assembly. Go to Go to “980.00 Communication error with 1TM, 3TM, or TTM assembly” on page 2-198. 980.01 Service device commHVPS controller communication errorA communication error has occurred with the developer roll HVPS card assembly and the upper printer engine card assembly. Go to Go to “980.01 HVPS controller communication error” on page 2-198. 980.02 Service device commCommunication error between printer and RIP card assemblyA communication error has occurred with the RIP card assembly and the upper printer engine card assembly and the. Go to “980.02 Communication error between printer and RIP card assembly” on page 2-199. 980.03 Service finisher commCommunication error with finisher controller card assemblyA communication error has occurred with the upper printer engine card assembly and the finisher controller card assembly. Go to “980.03 Communication error with finisher controller card assembly” on page 2-199. Error code or messageError contentsDescription/Action
2-34Service Manual 7510 Go Back Previous Next 981.00 Service finisher errorSensor (stacker bin level 1) late error Sensor (stacker bin level 2) late errorThe sensing area of the sensor (stacker bin level 1) or Sensor (stacker bin level 2) is not interrupted within the specified period after the stacker bin starts rising. Refer to the Finisher Service Manual. 981.01 Service finisher errorStacker bin upper limit error The sensing area of the sensor (stacker bin upper limit) is not interrupted when the stacker bin raises to its uppermost limit. Refer to the Finisher Service Manual. 981.02 Service finisher errorStacker bin lower limit error The stacker bin lowers beyond the specified lower limit within the specified time. Refer to the Finisher Service Manual. 982.00 Service finisher errorSensor (front tamper HP) late errorThe sensing area of the sensor (front tamper HP) is not interrupted when the front tamper starts moving to the home position. Refer to the Finisher Service Manual. 982.01 Service finisher errorSensor (front tamper HP) lag errorThe sensing area of the sensor (front tamper HP) remains interrupted within the specified time after the front tamper starts moving from the home position. Refer to the Finisher Service Manual. 983.00 Service finisher errorSensor (rear tamper HP) late errorThe sensing area of the sensor (rear tamper HP) is not interrupted when the rear tamper starts moving to the home position. Refer to the Finisher Service Manual. 983.01 Service finisher errorSensor (rear tamper HP) lag errorThe sensing area of the sensor (rear tamper HP) remains interrupted within the specified time after the rear tamper starts moving from the home position. Refer to the Finisher Service Manual. 984.00 Service finisher errorSensor (punch unit HP) late errorThe sensing area of the sensor (punch unit HP) is not interrupted during the specified time after the punch unit starts moving to the home position. Refer to the Finisher Service Manual. 984.01 Service finisher errorSensor (punch unit HP) lag errorThe sensing area of the sensor (punch unit HP) remains interrupted within the specified time after the punch unit starts moving from the home position. Refer to the Finisher Service Manual. 985.00 Service finisher errorSensor (punch carriage shift HP) late errorThe sensing are of the sensor (punch carriage shift HP) is not interrupted within the specified time after the punch carriage starts moving to the home position. Refer to the Finisher Service Manual. 985.01 Service finisher errorSensor (punch carriage shift HP) lag errorThe sensor (punch carriage shift HP) remains interrupted within the specified time after the punch carriage starts moving from the home position. Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action