Lexmark X940e Owners Manual

							Diagnostic information2-55
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242.00 Sensor (tray 2 feed-out) late jam 
Step Check Yes No
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media 
with new.Go to step 2.
2Check the media size setup. 
Does the media size, in use, match the size set for tray 2?Go to step 3. Replace the 
media, or change 
the media size 
setup. 
3Check the feed roll, separation roll, and pick roll for media 
tray 2.
Are the above components free of excess wear and 
contamination?Go to step 4. Clean or replace 
the feed roll, 
separating roll, or 
pick roll.
Go to “Feed roll 
removal” on 
page 4-115, 
“Separation roll 
removal” on 
page 4-117, and 
“Pick roll 
removal” on 
page 4-116.
4Check the media position.
Does the media touch the sensor (tray 2 feed-out)?Remove the 
media.Go to step 5
5Check the sensor (tray 2 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 2.
5. Touch Feed-out.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 2 feed-out) for proper connection.
Is the above component properly connected?Replace the 
sensor (tray 2 
feed-out).Replace the 
connection. 
7Check the media feed lift motor in media tray 2 for proper 
operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch Tray 2 media feed/lift motor.
Does the above component operate properly?Go to step 9. Skip to step 8. 
8Check the media feed lift motor for proper connection.
Is the above component properly connected? Replace the media 
feed lift motor. 
Go to “Media feed 
lift motor 
removal” on 
page 4-120.Replace the 
connection.  
						

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242.01 Sensor (tray 1 feed-out) late jam (feeding from tray 2)
9Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine 
card assembly 
removal” on 
page 4-91.
Problem solved.
Step Check Yes No
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media 
with new.Go to step 2.
2Check the media position.
Does the media touch the sensor (tray 1 feed-out)?Remove the 
media.Go to step 5.
3Check the sensor (tray 1 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 1.
5. Touch Feed-out.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 5. Go to step 4.
4Check the sensor (tray 1 feed-out) for proper connection.
Is the above component properly connected?Replace the 
sensor (tray 1 
feed-out).Replace the 
connection. 
5Check the sensor (tray 2 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 2.
5. Touch Feed-out.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 2 feed-out) for proper connection.
Is the above component properly connected?Replace the 
sensor (tray 2 
feed-out).Replace the 
connection. 
Step Check Yes No 
						

							Diagnostic information2-57
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243.00 Sensor (tray 3 feed-out) late jam 
7Check the MPF/transport drive motor for proper operation.
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch MPF/transport drive motor.
Does the above component operate properly?Go to step 9. Skip to step 8. 
8Check the MPF/transport drive motor for proper connection.
Is the above component properly connected? Replace the MPF / 
transport drive 
motor
. 
Go to “MPF / 
transport drive 
motor assembly 
removal” on 
page 4-114.Replace the 
connection. 
9Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine 
card assembly 
removal” on 
page 4-91.Problem solved.
StepCheckYesNo
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media with 
new.Go to step 2.
2Check the media size setup. 
Does the media size, in use, match the size set for 
tray 3?Go to step 3. Replace the media, 
or change the media 
size setup. 
3Check the feed roll, separation roll, and pick roll for 
media tray 3.
Are the above components free of excess wear and 
contamination?Go to step 4. Clean or replace the 
feed roll, separating 
roll, or pick roll.
Go to “Feed roll 
removal” on 
page 4-115, 
“Separation roll 
removal” on 
page 4-117, and 
“Pick roll removal” 
on page 4-116.
4Check the media position.
Does the media touch the sensor (tray 3 feed-out)?Remove the media. Go to step 5
Step Check Yes No 
						

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5Check the sensor (tray 3 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 3.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 3 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 3 feed-out).Replace the 
connection. 
7Check the media feed lift motor in media tray 3 for 
proper operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch Tray 3 media feed/lift motor.
Does the above component operate properly?Go to step 9. Skip to step 8. 
8Check the media feed lift motor for proper connection.
Is the above component properly connected? Replace the media 
feed lift motor. 
Go to “Media feed 
lift motor removal” 
on page 4-120.Replace the 
connection. 
9Perform a print test.
Does the error continue?Replace the 1TM 
controller card 
assembly or the 3TM 
controller card 
assembly or the TTM 
controller card 
assembly.
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259“3X 
500-sheet drawer 
(3TM)—3TM 
controller card 
assembly removal” 
on page 4-238 or 
“2000-sheet dual 
input (TTM)—TTM 
controller card 
assembly removal” 
on page 4-212.
Go to step 10.
Problem solved.
StepCheckYesNo 
						

							Diagnostic information2-59
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243.01 Sensor (tray 2 feed-out) late jam (feeding from tray 3)
10Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.
Problem solved.
StepCheckYesNo
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media with 
new.Go to step 2.
2Check the media position.
Does the media touch the sensor (tray 2 feed-out)?Remove the media. Go to step 5
3Check the sensor (tray 2 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 2.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 5. Go to step 4.
4Check the sensor (tray 2 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 2 feed-out).Replace the 
connection. 
5Check the sensor (tray 3 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 3.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 3 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 3 feed-out).Replace the 
connection. 
StepCheckYesNo 
						

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7Check the tray module drive motor for proper operation.
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch Tray module drive motor.
Does the above component operate properly?Go to step 9. Skip to step 8. 
8Check the tray module drive motor for proper 
connection.
Is the above component properly connected? Replace the tray 
module drive motor. 
Go to “2000-sheet 
dual input (TTM)—
tray module drive 
motor assembly 
removal” on 
page 4-210 or 
“2000-sheet dual 
input (TTM)—tray 
module drive motor 
assembly removal” 
on page 4-210.Replace the 
connection. 
9Perform a print test.
Does the error continue?Replace the 1TM 
controller card 
assembly or the 3TM 
controller card 
assembly or the TTM 
controller card 
assembly.
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259“3X 
500-sheet drawer 
(3TM)—3TM 
controller card 
assembly removal” 
on page 4-238 or 
“2000-sheet dual 
input (TTM)—TTM 
controller card 
assembly removal” 
on page 4-212.
Go to step 10.
Problem solved.
10Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.Problem solved.
StepCheckYesNo 
						

							Diagnostic information2-61
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244.00 Sensor (tray 4 feed-out) late jam
StepCheckYesNo
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media with 
new.Go to step 2.
2Check the media size setup. 
Does the media size, in use, match the size set for 
tray 4?Go to step 3. Replace the media, 
or change the media 
size setup. 
3Check the feed roll, separation roll, and pick roll for 
media tray 4.
Are the above components free of excess wear and 
contamination?Go to step 4. Clean or replace the 
feed roll, separating 
roll, or pick roll.
Go to “Feed roll 
removal” on 
page 4-115, 
“Separation roll 
removal” on 
page 4-117, and 
“Pick roll removal” 
on page 4-116.
4Check the media position.
Does the media touch the sensor (tray 4 feed-out)?Remove the media. Go to step 5.
5Check the sensor (tray 4 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 4.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 4 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 4 feed-out).Replace the 
connection. 
7Check the media feed lift motor in media tray 4 for 
proper operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch Tray 4 media feed/lift motor.
Does the above component operate properly?Go to step 9. Skip to step 8. 
8Check the media feed lift motor for proper connection.
Is the above component properly connected? Replace the media 
feed lift motor. 
Go to “Media feed 
lift motor removal” 
on page 4-120.Replace the 
connection.  
						

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9Check the TTM tray 4 transport motor for proper 
operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch TTM tray 4 media transport motor
Does the above component operate properly?Go to step 9. Skip to step 8. 
10Check the TTM tray 4 transport motor for proper 
connection.
Is the above component properly connected? Replace the TTM 
tray 4 transport 
motor
. 
Go to “2000-sheet 
dual input (TTM)—
TTM tray 4 
transport motor 
removal” on 
page 4-212.Replace the 
connection. 
11Perform a print test.
Does the error continue?Replace the 1TM 
controller card 
assembly or the 3TM 
controller card 
assembly or the TTM 
controller card 
assembly.
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259“3X 
500-sheet drawer 
(3TM)—3TM 
controller card 
assembly removal” 
on page 4-238 or 
“2000-sheet dual 
input (TTM)—TTM 
controller card 
assembly removal” 
on page 4-212.
Go to step 12.
Problem solved.
12Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.
Problem solved.
StepCheckYesNo 
						

							Diagnostic information2-63
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244.01 Sensor (tray 3 feed-out) on jam (feeding from tray 4)
StepCheckYesNo
1Check the media condition. 
Is the media in the tray crumpled or damaged? 
Replace the 
damaged media with 
new.Go to step 2.
2Check the media position.
Does the media touch the sensor (tray 3 feed-out)?Remove the media. Go to step 5.
3Check the sensor (tray 3 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 3.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 5. Go to step 4.
4Check the sensor (tray 3 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 3 feed-out).Replace the 
connection. 
5Check the sensor (tray 4 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 4.
5. Touch Feed-out.
Does the display on the operator panel, change every 
time the sensing area of the above sensor is interrupted 
or blocked?Go to step 7. Go to step 6.
6Check the sensor (tray 4 feed-out) for proper 
connection.
Is the above component properly connected?Replace the sensor 
(tray 4 feed-out).Replace the 
connection. 
7Check the tray module drive motor for proper operation.
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer motor tests.
4. Touch Tray module drive motor.
Does the above component operate properly?Go to step 9. Skip to step 8.  
						

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250.00 Sensor (registration) late jam (feeding from the MPF) 
8Check the tray module drive motor for proper 
connection.
Is the above component properly connected? Replace the tray 
module drive motor. 
Go to “2000-sheet 
dual input (TTM)—
tray module drive 
motor assembly 
removal” on 
page 4-210 or 
“2000-sheet dual 
input (TTM)—tray 
module drive motor 
assembly removal” 
on page 4-210.Replace the 
connection. 
9Perform a print test.
Does the error continue?Replace the 1TM 
controller card 
assembly or the 3TM 
controller card 
assembly or the TTM 
controller card 
assembly.
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259“3X 
500-sheet drawer 
(3TM)—3TM 
controller card 
assembly removal” 
on page 4-238 or 
“2000-sheet dual 
input (TTM)—TTM 
controller card 
assembly removal” 
on page 4-212.
Go to step 10.
Problem solved.
10Perform a print test.
Does the error continue?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.Problem solved.
Step Check Yes No
1Check the media condition. 
Is the media in the MPF tray crumpled or damaged?Replace the media 
with new; ensure it 
is dry.Go to step 2.
2Check the media size setup.
Does the media size in use match the size set for MPF tray?Go to step 3. Replace the media 
or change the 
media size setup.
3Check the media position.
Does the media touch the sensor (registration)?Remove the 
media.Go to step 4.
StepCheckYesNo