Lexmark X940e Owners Manual
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Diagnostic information2-185 7510 Go Back Previous Next 940.00 MPF tray 5 size sensing error 941.00 Switch (media size) size sensing error (tray 1) 2Check the sensor (Y toner RFID) for proper connection. Is the above component properly connected?Replace the CMYK toner add motor assembly. Go to “CMYK toner add motor assembly removal” on page 4-103.Replace the connection. 3Perform a POR. Does the error occur when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Perform a POR. Does the error occur when the power is turned off/on?Go to step 2. Problem solved. 2Check the MPF feed unit assembly. Is the above component properly connected?Replace the MPF feed unit assembly . Go to “MPF feed unit assembly removal” on page 4-8.Replace the connection. 3Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 1properly?Go to step 2. Load media properly. 2Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged.Replace the media tray assembly.Go to step 3. Step Check Yes No
2-186Service Manual 7510 Go Back Previous Next 941.01 Sensor (media level) late error (tray 1) 3Check the tray 1 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 1. 5. Touch Tray 1 present. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 5. Go to step 4. 4Check the tray 1 switch (media size) for proper connection. Is the above component properly connected?Replace the switch (media size). Go to “Switch (media size) removal” on page 4-121.Replace the connection. 5Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 1 properly?Go to step 2. Load media properly. 2Check the sensor (media level) (tray 1) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 1. 5. Touch Media level. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 4. Go to step 3. 3Check the sensor (media level) (tray 1) for proper connection. Is the above component properly connected?Replace the sensor (media level). Go to “Sensor (media level) removal” on page 4-34.Replace the connection. Step Check Yes No
Diagnostic information2-187 7510 Go Back Previous Next 942.00 Switch (media size) size sensing error (tray 2) 4Check the media feed/lift motor (tray 1) for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Tray 1 media feed/lift motor. Warning: The media tray must be opened before performing this test or paper jam may occur. Does the above component operate properly?Go to step 6. Go to step 5. 5Check the media feed/lift motor (tray 1) for proper connection. Is the above component properly connected?Replace the media feed/lift motor. Go to “Media feed lift motor removal” on page 4-120.Replace the connection. 6Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 2 properly?Go to step 2. Load media properly. 2Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged.Replace the media tray assembly.Go to step 3. 3Check the tray 2 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Tray 2 present. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 5. Go to step 4. Step Check Yes No
2-188Service Manual 7510 Go Back Previous Next 942.01 Sensor (media level) late error (tray 2) 4Check the tray 2 switch (media size) for proper connection. Is the above component properly connected?Replace the switch (media size). Go to “Switch (media size) removal” on page 4-121.Replace the connection. 5Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 2 properly?Go to step 2. Load media properly. 2Check the sensor (media level) (tray 2) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Media level. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 4. Go to step 3. 3Check the sensor (media level) (tray 2) for proper connection. Is the above component properly connected?Replace the sensor (media level). Go to “Sensor (media level) removal” on page 4-34.Replace the connection. 4Check the media feed/lift motor (tray 2) for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Tray 2 media feed/lift motor. Warning: The media tray must be opened before performing this test or paper jam may occur. Does the above component operate properly?Go to step 6. Go to step 5. Step Check Yes No
Diagnostic information2-189 7510 Go Back Previous Next 943.00 Switch (media size) size sensing error (tray 3) 5Check the media feed/lift motor (tray 2) for proper connection. Is the above component properly connected?Replace the media feed/lift motor. Go to “Media feed lift motor removal” on page 4-120.Replace the connection. 6Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 3 properly?Go to step 2. Load media properly. 2Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged.Replace the media tray assembly.Go to step 3. 3Check the tray 3 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Tray 3 present. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 5. Go to step 4. 43TM equipped machines check the tray 3 switch (media size) for proper connection. TTM equipped machines check the tray 3 Switch (TTM media size for proper connection. Is the above component properly connected?Replace the switch (media size) for 3TM. Go to “3X 500- sheet drawer (3TM)—switch (media size) removal” on page 4-219. Replace the switch (TTM media size) for TTM. “2000-sheet dual input (TTM)— switch (TTM media size) removal” on page 4-189.Replace the connection. Step Check Yes No
2-190Service Manual 7510 Go Back Previous Next 943.01 Sensor (media level) late error (tray 3) 5Perform a POR. Does the error continue when the power is turned off/ on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 3 properly?Go to step 2. Load media properly. 2Check the sensor (media level) (tray 3) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Media level. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 4. Go to step 3. 3Check the sensor (media level) (tray 3) for proper connection. Is the above component properly connected?Replace the sensor (media level). Go to “Sensor (media level) removal” on page 4-34.Replace the connection. 4Check the media feed/lift motor (tray 3) for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Tray 3 media feed/lift motor. Warning: The media tray must be opened before performing this test or paper jam may occur. Does the above component operate properly?Go to step 6. Go to step 5. 5Check the media feed/lift motor (tray 3) for proper connection. Is the above component properly connected?Replace the media feed/lift motor. Go to “Media feed lift motor removal” on page 4-120.Replace the connection. Step Check Yes No
Diagnostic information2-191 7510 Go Back Previous Next 944.00 Switch (media size) size sensing error (tray 4) 6Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the media. Is media loaded in tray 4 properly?Go to step 2. Load media properly. 2Check the media tray. Are the size sensing mechanisms on the back and the bottom of the media tray damaged.Replace the media tray assembly.Go to step 3. 3Check the tray 4 switch (media size) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Tray 4 present. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 5. Go to step 4. 43TM equipped machines check the tray 4 switch (media size) for proper connection. TTM equipped machines check the tray 4 Switch (TTM media size for proper connection. Is the above component properly connected?Replace the switch (media size) for 3TM. Go to “3X 500- sheet drawer (3TM)—switch (media size) removal” on page 4-219. Replace the switch (TTM media size) for TTM. “2000-sheet dual input (TTM)— switch (TTM media size) removal” on page 4-189.Replace the connection. 5Perform a POR. Does the error continue when the power is turned off/ on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
2-192Service Manual 7510 Go Back Previous Next 944.01 Sensor (media level) late error (tray 4) Step Check Yes No 1Check the media. Is media loaded in tray 4 properly?Go to step 2. Load media properly. 2Check the sensor (media level) (tray 4) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Media level. Does the display on the operator panel, change every time the media tray is opened and closed?Go to step 4. Go to step 3. 3Check the sensor (media level) (tray 4) for proper connection. Is the above component properly connected?Replace the sensor (media level). Go to “Sensor (media level) removal” on page 4-34.Replace the connection. 4Check the media feed/lift motor (tray 4) for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Tray 4 media feed/lift motor. Warning: The media tray must be opened before performing this test or paper jam may occur. Does the above component operate properly?Go to step 6. Go to step 5. 5Check the media feed/lift motor (tray 4) for proper connection. Is the above component properly connected?Replace the media feed/lift motor. Go to “Media feed lift motor removal” on page 4-120.Replace the connection. 6Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved.
Diagnostic information2-193 7510 Go Back Previous Next 950.00 through 950.29 EPROM mismatch failure 950.30 through 950.60 EPROM mismatch failure Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Replace the required component, and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one, or the printer will be rendered inoperable. Warning: Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it cannot be used in another machine. It must be returned to the manufacturer. Step Check Yes No 1 Check the interconnect card assembly. Was the interconnect card assembly recently replaced?Go to step 3. Go to step 2. 2 Check the operator panel assembly. Was the operator panel recently replaced?Go to step 4. Contact next level of support. 3 Replace the current interconnect card assembly with the original interconnect card assembly. Does the error remain?Go to step 5. Problem solved. 4 Replace the current operator panel with the original panel. Go to “Operator panel assembly removal” on page 4-126. Does the error remain?Go to step 6. Problem solved. 5 If problem remains, replace the original interconnect card assembly with a new and not previously installed interconnect card assembly. Does the error remain?Contact the next level of support.Problem solved. 6 If problem remains, replace the original panel assembly with a new and not previously installed interconnect card assembly. Go to “Interconnect card assembly removal” on page 4-86. Does the error remain?Contact the next level of support.Problem solved. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Replace the required component, and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one, or the printer will be rendered inoperable. Warning: Never install and remove components listed above as a method of troubleshooting components. Once a component has been installed in a machine, it cannot be used in another machine. It must be returned to the manufacturer.
2-194Service Manual 7510 Go Back Previous Next 951.XX RIP card assembly NVRAM failure 952.XX Interconnect card assembly NVRAM CRC failure Step Check Yes No 1 Check the interconnect card assembly. Was the interconnect card assembly recently replaced?Go to step 3. Go to step 2. 2 Check the RIP card assembly. Was the RIP card assembly recently replaced?Go to step 4. Contact the next level of support. 3 Replace the current interconnect card assembly with the original interconnect card assembly. Does the error remain?Go to step 5 Problem solved. 4 Replace the current RIP card assembly with the original RIP card assembly. Go to “Interconnect card assembly removal” on page 4-86. Does the error remain?Go to step 6. Problem solved. 5 If problem remains, replace the original interconnect card assembly with a new and not previously installed interconnect card assembly. Does the error remain?Contact the next level of support.Problem solved. 6 If problem remains, replace the original panel assembly with a new and not previously installed interconnect card assembly. Go to “Interconnect card assembly removal” on page 4-86. Does the error remain?Contact the next level of support.Problem solved. Step Check Yes No 1 Perform a POR. Does the error occur when the power is turned off/on?Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84. Go to step 3.Problem solved. Step Check Yes No 1 Perform a POR. Does the error occur when the power is turned off/on?Go to step 2. Perform several print tests. If the problem remains, go to step 2.