Lexmark X940e Owners Manual

							Diagnostic information2-125
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845.01 CCD initialization (lamp on) error
3Perform a POR.
Does the error remain?Replace the 
scanner 
controller card 
assembly.
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Step Check Yes No
1Check the exposure lamp for operation. 
Caution: When performing motor tests, ensure 
that all cover and door interlock switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch Exposure lamp.
Does the exposure lamp operate properly?Go to step 6. Go to step 3.
2Check the exposure lamp for connection.
Is the above component properly connected?Replace the 
exposure lamp.
Go to “Exposure 
lamp removal” 
on page 4-129.Replace the 
connection.
3Check the exposure lamp PS card assembly.
Is the above card properly connected to the scanner 
controller card assembly?Replace the 
exposure lamp 
PS card 
assembly.
“Exposure lamp 
PS card 
assembly 
removal” on 
page 4-129.Replace the 
connection.
4Check the scanner PS card assembly for connection.
Is the above card connected properly?Replace the 
scanner PS card 
assembly. 
Go to “Scanner 
PS card 
assembly 
removal” on 
page 4-133.Replace the 
connection. Step Check Yes No 
						

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845.02 CCD initialization (lamp off) error
846.00 Scanner communication error
5Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.Problem solved.
Step Check Yes No
1Check the connection of the scanner controller card 
assembly.
Are the connectors of the scanner controller card assembly 
connected properly?Go to step 2. Connect each 
connector of the 
scanner 
controller card 
assembly 
properly.
2Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.Problem solved.
3Perform a POR.
Does the error remain when the power is turned off/on again?Replace the 
scanner PS card 
assembly. 
Go to “Scanner 
PS card 
assembly 
removal” on 
page 4-133.Problem solved.
Step Check Yes No
1Check the scanner interface cable assembly connection 
between the RIP card assembly and the scanner unit 
assembly.
Is the scanner interface cable assembly connected properly?Go to step 2. Replace the 
connection.
2Check all connections of the scanner controller card assembly.
Are the connections of the scanner controller card assembly 
connected properly?Go to step 3. Connect each 
connector of the 
scanner 
controller card 
assembly 
properly. Step Check Yes No 
						

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846.01 Scanner communication error
846.10 Sensor (ADF width APS X) error
3Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Go to step 4.Problem solved.
Step Check Yes No
1Check the scanner interface cable assembly connection 
between the RIP card assembly and the scanner unit 
assembly.
Is the scanner interface cable assembly connected properly?Go to step 2. Replace the 
connection.
2Check all connections of the scanner controller card assembly.
Are the connections of the scanner controller card assembly 
connected properly?Go to step 3. Connect each 
connector of the 
scanner 
controller card 
assembly 
properly.
3Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Go to step 4.Problem solved.
Step Check Yes No
1Check the sensor (ADF width APS 1) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 1.
Does the display on the operator panel, change every time the 
sensing area of the above sensor is interrupted or blocked?Go to step 2. Go to step 3. Step Check Yes No 
						

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2Check the sensor (ADF width APS 1) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 1). 
Go to “Sensor 
(ADF width 
APS 1) 
removal” on 
page 4-153.Replace the 
connection.
3Check the sensor (ADF width APS 2) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 2.
Does the display on the operator panel, change every time the 
sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5.
4Check the sensor (ADF width APS 2) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 2). 
Go to “Sensor 
(ADF width 
APS 2) 
removal” on 
page 4-154.Replace the 
connection.
5Check the sensor (ADF width APS 3) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 3.
Does the display on the operator panel, change every time the 
sensing area of the above sensor is interrupted or blocked?Go to step 8. Go to step 7.
6Check the sensor (ADF width APS 3) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 3). 
Go to “Sensor 
(ADF width 
APS 3) 
removal” on 
page 4-155.Replace the 
connection.
7Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the 
ADF controller 
card assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.Go to step 8. Step Check Yes No 
						

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846.12 Scanner unit assembly software logic error
846.13 Switch (platen interlock) open
Step Check Yes No
1Check the software version for the scanner controller card 
assembly.
Is the version of the software of the scanner controller card 
assembly correct?Go to step 2. Upgrade the 
software of the 
scanner controller 
card assembly.
2Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to 
“Scanner 
controller card 
assembly 
removal” on 
page 4-130.Problem solved.
Step Check Yes No
1Check the ADF for opening and closing.
Does the ADF lay completely flush on the scanner unit when 
it is in its closed position?Go to step 2. Inspect and 
adjust the ADF 
left hinge and 
right hinge as 
required.
2Check the sensor (ADF angle) for proper installation.
Is the sensor (ADF angle) installed correctly?Go to step 3. Reinstall the 
sensor (ADF 
angle).
3Check the sensor (ADF angle) for operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF angle.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 5. Go to step 4.
4Check the sensor (ADF angle) for connection.
Is the above component properly connected?Replace the 
sensor (ADF 
angle). 
Go to “Sensor 
(ADF angle) 
removal” on 
page 4-132.Replace the 
connection.
5Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.Go to step 6. 
						

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847.00 Modem error
847.01 Fax storage error
Step Check Yes No
1Confirm the configuration ID is set correctly. 
Is the configuration ID set correctly?Go to step 2. Set the 
configuration ID 
correctly.
Go to 
“Configuration 
ID” on 
page 3-19.
2Check the fax interface card assembly (modem) connection.
Is the fax interface card assembly (modem) connected 
properly?Replace the fax 
interface card 
assembly 
(modem) and 
properly set 
configuration ID.
Go to “Fax 
interface card 
(modem) 
assembly 
removal” on 
page 4-85.
Go to 
“Configuration 
ID” on 
page 3-19.Replace the 
connection.
3Perform a POR.
Does the error remain when the power is turned off/on again?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Perform a POR. 
Does the error remain?Perform format 
fax storage.
Warning: Perfor
ming format fax 
storage will 
erase all fax 
information.
Go to “Format 
Fax Storage” 
on page 3-42.Problem solved.
2Check the hard drive data and power connections.
Is the hard drive connected properly?Replace the 
hard drive. 
Go to “Hard 
drive removal” 
on page 4-85.Problem solved. 
						

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848.00 Fax/modem configuration ID mismatch
849.00 Hard drive/configuration ID mismatch
Step Check Yes No
1Check the fax interface card assembly (modem) connection.
Is the fax interface card assembly (modem) connected 
properly?Replace the fax 
interface card 
assembly 
(modem) and 
properly set 
configuration ID.
Go to “Fax 
interface card 
(modem) 
assembly 
removal” on 
page 4-85.
Go to 
“Configuration 
ID” on 
page 3-19.Replace the 
connection.
2Perform a POR.
Does the error remain when the power is turned off/on again?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the hard drive data and power connections.
Are the above connections connected properly?Replace the 
hard drive.
Go to “Hard 
drive removal” 
on page 4-85.Replace the 
connections.
2Perform a POR.
Does the error remain when the power is turned off/on again?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved. 
						

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900.xx System software error
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable, 
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal 
solutions port). The communication and software aspects should be checked first. Determine if the problem is 
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as 
instructed. You will need that information in the event you need to contact your next level support.
Note:  Before troubleshooting, determine the operating system used when the error occured. If possible 
determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer 
which Lexmark Solutions applications are installed on the device. 
Step Action and questions Yes No
1POR the device. 
Does the error reoccur?Go to step 2. Problem 
resolved.
2• Write down the exact 900.xx error code displayed 
on the device. 
• Turn the device off. 
• Clear the print queues. 
• Disconnect all communication cables, and remove 
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode. 
Does the 900.xx error reoccur during startup?Go to step 3. Go to step 6.
3Check all the cables connected to the RIP board for 
proper connectivity. 
Are the cables properly connected?Go to step 5. Go to step 4.
4Properly connect the cables to the RIP board. Restart 
the device into diagnostic mode. 
Does the 900.xx error reoccur during startup?Go to step 5. Go to step 6.
5Replace the RIP board, and restart the device. 
Does this fix the problem?
Note: If an error, different from the original 900.xx, is 
displayed, consult the service check for that error.Problem 
resolved.Go to step 31.
6Print the following:
•Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages 
were printing?Go to step 31. Go to step 7.
7Re-attach the communications cable. Restart the 
printer to operating mode. Send the printer a print job. 
Does the 900.xx error reoccur?
Note: Before performing this step, write down this 
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)Go to step 8. Go to step 10. 
						

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8Restart the printer to operating mode. Send a different 
print job to the device. 
Does the 900.xx error reoccur?Go to step 9. Go to step 10.
9Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. Send the printer 
a print job. 
Does the 900.xx error reoccur?Go to step 31. Go to step 10.
10Is the device a Multi Function Printer? Go to step 11. Go to step 13.
11Run a copy job. 
Does the 900.xx error reoccur?Go to step 31. Go to step 12.
12Run a scan to PC job. 
Does the 900.xx error reoccur?Go to step 31. Go to step 13.
13Is there optional memory installed? Go to step 14. Go to step16.
14Reinstall the memory, and send a print job to the 
device. 
Does the 900.xx error reoccur?Go to step 15. Go to step 16.
15Install a Lexmark recommended memory option. Send 
a print job to the device. 
Does the 900.xx error reoccur?Go to step 31. Problem 
resolved.
16Is there a modem installed on the device?  Go to step 17. Go to step 21.
17Reinstall the modem. Restart the device. 
Does the 900.xx error reoccur?Go to step 18. Go to step 20.
18Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. Send the printer 
a print job. 
Does the 900.xx error reoccur?Go to step 19. Problem 
resolved.
19Replace the modem. Restart the device. 
Does the 900.xx error reoccur?Go to step 31. Problem 
resolved.
20Run a fax job. 
Does the 900.xx error reoccur?Go to step 31. Go to step 21.
21Are there any ISP (internal solutions port) options 
installed?Go to step 22. Problem 
resolved.
22Reinstall the first ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 24. Go to step 23.
23Run a job to test the option. 
Does the 900.xx error reoccur?Go to step 24. Go to step 26.
24Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. 
Does the 900.xx error reoccur?Go to step 25. Problem 
resolved. Step Action and questions Yes No 
						

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901.XX RIP card assembly software error
25Replace the faulty ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 31. Go to step 26.
26Are there any more ISP options to install? Go to step 27 Problem 
resolved.
27Install the next ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 29. Go to step 28.
28Run a job to test the option. 
Does the 900.xx error reoccur?Go to step 29. Go to step 26.
29Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. 
Does the 900.xx error reoccur?Go to step 30. Go to step 26.
30Replace the faulty ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 31. Go to step 26.
31Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/Application used if error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
Step Check Yes No
1Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.
Go to step 3.Problem solved.
3Perform a POR.
Does the error occur when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved. Step Action and questions Yes No