Lexmark X940e Owners Manual
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Diagnostic information2-15 7510 Go Back Previous Next 250.00 Paper jamSensor (registration) late jam (feeding from the MPF)The media is late reaching the sensor (registration) within the specified time after the MPF pick solenoid is turned on. Go to “250.00 Sensor (registration) late jam (feeding from the MPF)” on page 2-64. 280.00 Paper jamSensor (bridge unit media entrance) late jamThe media is late reaching the sensor (bridge unit media entrance) within the specified time after reaching the sensor (fuser exit). Refer to the Finisher Service Manual. 280.01 Paper jamSensor (bridge unit media entrance) static jam Media remains on the sensor (bridge unit media entrance). Refer to the Finisher Service Manual. 281.00 Paper jamSensor (bridge unit media exit) late jam The media is late reaching the sensor (bridge unit media exit) within the specified time after reaching the sensor (bridge unit media entrance). Refer to the Finisher Service Manual. 281.03 Paper jamSensor (bridge unit media exit) static jamMedia remains on the sensor (bridge unit media exit). Refer to the Finisher Service Manual. 281.04 Paper jamSensor (bridge unit exit bin) late jam.Sensor (bridge unit exit bin) is not turned on within the specified time after the sensor (bridge unit media entrance) is turned on. Refer to the Finisher Service Manual. 281.05 Paper jamSensor (bridge unit exit bin) lag jam.Sensor (bridge unit exit bin) is not turned off within the specified time after the sensor (bridge unit exit bin) is turned on. Refer to Finisher Service Manual. 281.06 Paper jamSensor (bridge unit exit bin) static jam.Paper remains on the sensor (bridge unit exit bin). Refer to the Finisher Service Manual. 282.00 Paper jamSensor (finisher media entrance) late jamThe media is late reaching the sensor (finisher media entrance) within the specified time after reaching the sensor (bridge unit media exit). Refer to the Finisher Service Manual. 282.01 Paper jamSensor (finisher media entrance) static jam Paper remains on the sensor (finisher media entrance). Refer to the Finisher Service Manual. 283.00 Paper jamSensor (buffer path) late jam The media is late reaching the sensor (buffer path) within the specified time after reaching the sensor (finisher media entrance). Refer to the Finisher Service Manual. 283.03 Paper jamSensor (buffer path) static jamPaper remains on the sensor (finisher buffer path). Refer to the Finisher Service Manual. 284.00 Paper jamSensor (lower media exit) late jamThe media is late reaching the sensor (lower media exit) within the specified time after reaching the sensor (buffer path). Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action
2-16Service Manual 7510 Go Back Previous Next 284.03 Paper jamSensor (lower media exit) lag jamThe media reached the sensor (lower media exit) but did not clear it within the specified time. Refer to the Finisher Service Manual. 284.05 Paper jamSensor (lower media exit) static jamMedia remains on the sensor (lower media exit). Refer to the Finisher Service Manual. 285.00 Paper jamSensor (compiler media in) lag jamThe media reached the sensor (lower media exit) but did not clear it within the specified time. Refer to the Finisher Service Manual. 286.00 Paper jamSensor (compiler media in) static jamMedia remains on the sensor (compiler media in). Refer to the Finisher Service Manual. 287.00 Paper jamSensor (upper media exit) late jamThe media is late reaching the sensor (upper media exit) within the specified time after reaching the sensor (finisher media entrance). Refer to the Finisher Service Manual. 287.01 Paper jamSensor (upper media exit) lag jamThe media reached the sensor (upper media exit) but did not clear it within the specified time. Refer to the Finisher Service Manual. 287.05 Paper jamSensor (upper media exit) static jamMedia remains on the sensor (upper media exit). Refer to the Finisher Service Manual. 288.00 Paper jamSensor (diverter gate) late jamThe media is late reaching the sensor (diverter gate) within the specified time after reaching the sensor (bridge unit media exit). Refer to the Finisher Service Manual. 288.01 Paper jamSensor (diverter gate) static jam A (to top bin)The media reached the sensor (diverter gate) but did not clear it within the specified time. Refer to the Finisher Service Manual. 288.04 Paper jamSensor (diverter gate) static jam B (to stacker bin)The media reached the sensor (diverter gate) but did not clear it within the specified time. Refer to the Finisher Service Manual. 289.00 Paper jamSensor (booklet media entrance) late jamThe media is late reaching the sensor (booklet media entrance) within the specified time after reaching the sensor (bridge unit media exit). Refer to the Finisher Service Manual. 289.01 Paper jamSensor (booklet media entrance) lag jamThe media reached the sensor (booklet media entrance) but did not clear it within the specified time. Refer to the Finisher Service Manual. 289.02 Paper jamSensor (booklet media entrance) static jam Media remains on the sensor (diverter gate). Refer to the Finisher Service Manual. 289.03 Paper jamSensor (booklet compiler in) static jamMedia remains on the sensor (booklet compiler in). Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action
Diagnostic information2-17 7510 Go Back Previous Next 289.04 Paper jamSensor (booklet media exit) late jamThe media is late reaching the sensor (booklet media exit) within the specified time after the booklet folding solenoid is turned on. Refer to the Finisher Service Manual. 289.05 Paper jamSensor (booklet media exit) lag jamThe media reached the sensor (booklet media exit) but did not clear it within the specified time. Refer to the Finisher Service Manual. 289.06 Paper jamSensor (booklet media exit) static jamMedia remains on the sensor (booklet media exit). Refer to the Finisher Service Manual. 290.00 Scanner jamSwitch (sheet through) static jamMedia remains on the sensor (sheet through). Go to “290.00 Switch (sheet through) static jam” on page 2-66. 290.01 Scanner jamSensor (sheet through) late jamThe media is late reaching the sensor (sheet through) within the specified time after the ADF feed drive motor assembly is turned on. Go to “290.01 Sensor (sheet through) late jam” on page 2-67. 290.02 Scanner jamSensor (ADF pre-registration) late jam (side 1)The media is late reaching the sensor (ADF pre- registration) within the specified time after the ADF feed drive motor assembly is turned on. Go to “290.02 Sensor (ADF pre-registration) late jam (side 1)” on page 2-69. 290.03 Scanner jamSensor (ADF pre-registration) lag jamThe media reached the sensor (ADF pre- registration) but did not clear it within the specified time. Go to “290.03 Sensor (ADF pre-registration) lag jam” on page 2-70. 290.10 Scanner jamSensor (ADF pre-registration) static jamMedia remains on the sensor (ADF pre-registration). Go to “290.10 Sensor (ADF pre-registration) static jam” on page 2-73. 290.11 Scanner jamSensor (ADF registration) late jam (side 1)The media is late reaching the sensor (ADF registration) within the specified time after the ADF feed drive motor assembly is turned on. Go to “290.11 Sensor (ADF registration) late jam (side 1)” on page 2-74. 290.12 Scanner jamSensor (ADF registration) late jam (side 2)The media is late reaching the sensor (ADF registration) within the specified time after reaching the sensor (ADF pre-registration). Go to “290.12 Sensor (ADF registration) late jam (side 2)” on page 2-75. 290.14 Scanner jamSensor (ADF inverter) late jam (Inverting) The media is late reaching the sensor (ADF inverter) within the specified time after reaching the sensor (ADF registration). Go to “290.14 Sensor (ADF inverter) late jam (Inverting)” on page 2-80. 290.15 Scanner jamSensor (ADF registration) lag jam (inverting)The media reached the sensor (registration) but did not clear it within the specified time. Go to “290.15 Sensor (ADF registration) lag jam (inverting)” on page 2-82. Error code or messageError contentsDescription/Action
2-18Service Manual 7510 Go Back Previous Next 290.20 Scanner jamSensor (ADF width APS1), sensor (ADF width APS 2) and the sensor (ADF width APS 3) static jamMedia remain on the sensor (ADF width APS1), sensor (ADF width APS 2) and the sensor (ADF width APS 3). Go to “290.20 Sensor (ADF width APS1), sensor (ADF width APS 2) and sensor (ADF width APS 3) static jam” on page 2-85. 290.21 Scanner jamSensor (ADF width APS 1) static jamMedia remains on the sensor (ADF width APS 1). Go to “290.21 Sensor (ADF width APS 1) static jam” on page 2-86. 290.22 Scanner jamSensor (ADF width APS 2) static jamMedia remains on the sensor (ADF width APS 2). Go to “290.22 Sensor (ADF width APS 2) static jam” on page 2-87. 290.23 Scanner jamSensor (ADF width APS 3) static jamMedia remains on the sensor (ADF width APS 3). Go to “290.23 Sensor (ADF width APS 3) static jam” on page 2-88. 291.00 Scanner jamSensor (ADF registration) static jamMedia remains on the sensor (ADF registration). Go to “291.00 Sensor (ADF registration) static jam” on page 2-89. 291.01 Scanner jamSensor (ADF inverter) lag jam (Inverting)The media reached the sensor (ADF inverter) but did not clear it within the specified time. Go to “291.01 Sensor (ADF inverter) lag jam (inverting)” on page 2-89. 291.02 Scanner jamSensor (ADF inverter) late jam 2The media is late reaching the sensor (ADF inverter) within the specified time after the ADF registration motor is turned on. Go to “291.02 Sensor (ADF inverter) late jam 2” on page 2-91. 291.03 Scanner jamSensor (ADF inverter) lag jam The media reached the sensor (ADF inverter) but did not clear it within the specified time. Go to “291.03 Sensor (ADF inverter) lag jam” on page 2-93. 292.01 Scanner jamADF raised jam The ADF unit assembly was raised while the ADF was operating. Go to “292.01 ADF raised jam” on page 2-95. 292.02 Scanner jamADF left cover jam The ADF left cover was opened while the ADF was operating. Go to “292.02 ADF left cover jam” on page 2-95. 293.00 Scanner jamDocument missing jam The system did not detect a set document when it was instructed to feed from the ADF. Go to “293.00 Document missing jam” on page 2-95. 294.00 Scanner jamSensor (ADF inverter) static jamMedia remains on the sensor (ADF inverter). Go to “294.00 Sensor (ADF inverter) static jam” on page 2-96. Error code or messageError contentsDescription/Action
Diagnostic information2-19 7510 Go Back Previous Next 294.01 Scanner jamSensor (ADF pre-registration) late jam (side 2)The media is late reaching the sensor (ADF pre- registration) within the specified time after the ADF registration motor was turned on. Go to “294.01 Sensor (ADF pre-registration) late jam (side 2)” on page 2-97. 294.02 Scanner jamSensor (ADF pre-registration) lag jam (inverting)The media reached the sensor (ADF pre- registration) but did not clear it within the specified time. Go to “294.02 Sensor (ADF pre-registration) lag jam (inverting)” on page 2-99. 295.00 Scanner jamSize mismatch Jam (mix- size)During mixed original document feeding, it was detected that the Fast Scan Direction size was different from the width of the document guide. Go to “295.00 Size mismatch jam (mix-size)” on page 2-102. 295.01 Scanner jamSize mismatch Jam (no mix- size)The second and subsequent documents are different size from the first document. Go to “295.01 Size mismatch jam (no mix-size)” on page 2-104. 295.02 Scanner jamInvalid combine size jam An invalid document size combination was detected. Go to “295.02 Invalid combine size jam” on page 2-105. 295.03 Scanner jamMedia too short size jam The system detected a document with a length shorter than 115mm in the Slow Scan Direction. Go to “295.03 Too short size jam” on page 2-106. 295.04 Scanner jamMedia too long size jam The system detected a document with the following length in the Slow Scan Direction: • Simplex mode: 672.4mm or longer • Duplex mode: 480.1mm or longer Go to “295.04 Too long size jam” on page 2-107. 295.05 Scanner jamMixed size not supported When feeding mixed size originals, the user has selected a fixed size from the menu settings. “295.05 Mixed size not supported” on page 2-109. 298.01 Scanner power cable missing or unpluggedThe scanner is not receiving input power. Go to “298.01 Scanner cable missing or unplugged” on page 2-109. 31 Missing or defective cartridge toner cartridge detection errorThe toner cartridge is defective or not installed. Go to “ toner cartridge detection error” on page 2-220. 31 Missing or defective black cartridgeBlack toner cartridge detection errorThe Black toner cartridge is defective not installed. Go to “Toner cartridge error” on page 2-212. Error code or messageError contentsDescription/Action
2-20Service Manual 7510 Go Back Previous Next 32 Replace unsupported cartridgeIncorrect toner cartridge error.A ) toner cartridge of an incorrect specification is installed. Go to “Incorrect toner cartridge error” on page 2-220. 32 Replace unsupported Black cartridgeIncorrect black toner cartridge error.A black toner cartridge of an incorrect specification is installed. Go to “Incorrect black toner cartridge error” on page 2-220. 34 Check tray 2 guides Tray 2 media size mismatch errorThe media tray assembly 2 side guide or end guide is not properly set. Go to “Tray 2 media size mismatch error” on page 2-221. 34 Check tray 1 guides.Tray 1 media size mismatch errorThe media tray assembly 1 side guide or end guide is not properly set. Go to “Tray 1 media size mismatch error” on page 2-221. 34 Check tray 3 guidesTray 3 media size mismatch errorThe media tray assembly 3 side guide or end guide is not properly set. Go to “Tray 3 media size mismatch error” on page 2-222. 34 Check tray 4 guidesTray 4 media size mismatch errorThe media tray assembly 4 side guide or end guide is not properly set. Go to “Tray 4 media size mismatch error” on page 2-223. 34 Incorrect paper type, check tray 1Tray 1 media type mismatch errorThe sensor (transparency detect) did not detect transparency media. Go to “Tray 1 media type mismatch error” on page 2-223. 34 Incorrect paper type, check tray 2Tray 2 media type mismatch errorThe sensor (transparency detect) did not detect transparency media. Go to “Tray 2 media type mismatch error” on page 2-224. 34 Incorrect paper type, check tray 3Tray 3 media type mismatch errorThe sensor (transparency detect) did not detect transparency media. Go to “Tray 3 media type mismatch error” on page 2-225. 34 Incorrect paper type, check tray 4Tray 4 media type mismatch errorThe sensor (transparency detect) did not detect transparency media. Go to “Tray 4 media type mismatch error” on page 2-226. 80 Scheduled maintenance 100K kit100K maintenance required Service is required to maintain printer performance. Go to “100K maintenance required” on page 2-209. 80 Scheduled maintenance 600K kit600K maintenance required Service is required to maintain printer performance. Go to “600K maintenance required” on page 2-210. Error code or messageError contentsDescription/Action
Diagnostic information2-21 7510 Go Back Previous Next 80 Scheduled maintenance ADF kitADF maintenance required Service is required to maintain printer performance. Go to “ADF maintenance required” on page 2-210. 82 Replace waste tonerWaste toner cartridge full Replace the waste toner cartridge. Go to “Waste toner cartridge full” on page 2-213. 82 Waste toner missingWaste toner cartridge not detectedReinstall the waste toner cartridge. Go to “Waste toner cartridge not detected” on page 2-214. 82 Waste toner nearly fullWaste toner cartridge nearly fullWaste toner cartridge is nearing the replacement interval. Go to “Waste toner cartridge nearly full” on page 2-214. 84 (color) PC unit missing(Color) PC cartridge not detectedA (color) PC cartridge is not installed or not installed properly. Go to “ PC cartridge not detected” on page 2-215. 84 Black PC unit life warningK PC cartridge nearly exhaustedThe black PC cartridge is nearing the replacement interval. Go to “K PC cartridge nearly exhausted” on page 2-217. 84 Color PC unit life warningK PC cartridges nearly exhausted.All color PC cartridges are nearing the replacement interval. Go to “K PC cartridge nearly exhausted” on page 2-217. 84 Replace black PC unitK PC cartridge exhausted The black PC cartridge requires replacing. Go to “K PC cartridge exhausted” on page 2-217. 84 Replace color PC unitsCMY PC cartridges exhaustedAll color PC cartridges require replacing. Go to “CMY PC cartridges exhausted” on page 2-216. 84 Unsupported (color) PC unit(Color) PC cartridge invalid A (color) PC cartridge of an incorrect specification is installed. Got to “ PC cartridge invalid” on page 2-215. 88 (Color) toner low(Color) toner cartridge nearly empty The (color) toner cartridge is nearing the replacement interval. Go to “ toner cartridge nearly empty” on page 2-218. 88 Replace (color) toner(Color) toner cartridge empty The (color) toner cartridge requires replacing. Go to “ toner cartridge empty” on page 2-219. Error code or messageError contentsDescription/Action
2-22Service Manual 7510 Go Back Previous Next 841.00 Service image pipelineImage pipeline ASIC error The image pipeline for processing the data that comes from the scanner, prior to being printed, has failed. Go to “Black toner cartridge detection error 841.00 Image pipeline ASIC error” on page 2-109. 842.00 Service scanner failureScanner communication error Controller detected a communication error. Communication timeout Go to “842.00 Scanner communication error” on page 2-110. 842.01 Service scanner failureScanner communication error Controller detected a communication error packet timeout. Go to “842.01 Scanner communication error” on page 2-111. 842.02 Service scanner failureScanner communication error Controller detected a communication error. Invalid message checksum Go to “842.02 Scanner communication error” on page 2-112. 842.03 Service scanner failureScanner communication error Controller detected a communication error. Invalid message parameter(s) Go to “842.03 Scanner communication error” on page 2-112. 842.04 Service scanner failureScanner communication errors the above components the above componentController detected a communication error. Invalid message command Go to “842.04 Scanner communication error” on page 2-113. 842.10 Service scanner failureScanner unit assembly - ADF communication errorCommunication error occurred between the scanner controller card assembly and the ADF controller card assembly. Go to “842.10 Scanner unit assembly - ADF communication error” on page 2-113. 842.11 Service scanner failureScanner communication error (by scanner)Communication error occurred between the scanner controller card assembly and the RIP card assembly. Go to “842.11 Scanner communication error (by scanner)” on page 2-114. 842.12 Service scanner failureScanner unit assembly communication errorCommunication error occurred between the scanner controller card assembly and the RIP card assembly. Go to “842.12 Scanner unit assembly communication error” on page 2-114. 843.00 Service scanner failureSensor (scanner HP) error An error occurred while counting the pulses of the scanner drive motor assembly. After the Carriage Motor turned on, the sensor (scanner HP) did not turn on within the specified time. Go to “843.00 Sensor (scanner HP) error” on page 2-115. Error code or messageError contentsDescription/Action
Diagnostic information2-23 7510 Go Back Previous Next 843.01 Service scanner failureScanner carriage over run errorThe scanner carriage has overrun. Go to “843.01 Scanner carriage over run error” on page 2-116. 843.10 Service scanner failureADF RAM test error The ADF controller card assembly RAM has failed in the read/write operation. (It checks at the time of power on) Go to “843.10 ADF RAM test error” on page 2-117. 843.11 Service scanner failureADF EEPROM error The ADF-EEPROM failed during the read/write operation. Go to “843.11 ADF EEPROM error” on page 2-117. 843.12 Service scanner failureADF pick roll position lift up errorAfter the pick roll position motor assembly started reverse rotation, the sensor (pick roll position HP) did not turn on within the specified time. After the pick roll position motor assembly started normal rotation, the sensor (pick roll position HP) did not turn off within the specified time. Go to “843.12 ADF pick roll position lift up error” on page 2-117. 843.20 Service scanner failureScanner unit assembly connection errorThere is an open circuit in the scanner interface cable assembly between the scanner controller card assembly and the RIP card assembly. Go to “843.20 Scanner unit assembly connection error” on page 2-119 843.21 Service scanner failureScanner unit assembly EEPROM error The scanner unit assembly EEPROM failed during the read/write operation. Go to “843.21 Scanner unit assembly EEPROM error” on page 2-119. 843.22 Service scanner failureScanner unit assembly EEPROM sub system errorThe scanner unit assembly EEPROM failed during the read/write operation. Go to “843.22 Scanner unit assembly EEPROM sub system error” on page 2-119. 843.23 Service scanner failureScanner cooling fan error The scanner cooling fan has failed. Go to “843.23 Scanner cooling fan error” on page 2-120. 843.24 Service scanner failureImage processing error An error occurred in the image-processing system. Go to “843.24 Image processing error” on page 2-121. 843.25 Service scanner failureScanner controller card assembly error 1An internal processing error occurred in the scanner controller card assembly. Go to “843.25 Scanner controller card assembly error 1” on page 2-121. 843.26 Service scanner failureScanner controller card assembly error 2An internal processing error occurred in the scanner controller card assembly. Go to “843.26 Scanner controller card assembly error 2” on page 2-122. Error code or messageError contentsDescription/Action
2-24Service Manual 7510 Go Back Previous Next 844.00 Service scanner failureExposure lamp error A error has occurred with the exposure lamp. Go to “844.00 Exposure lamp error” on page 2-122. 844.01 Service scanner failureWhite reference/exposure lamp Illumination errorThe large platen glass is not properly installed or missing The white reference initialization of the scanner unit assembly has failed after a POR or the amount of light from the exposure lamp is inadequate at the start of the scan. Go to “844.01 White reference/exposure lamp illumination error” on page 2-123. 845.00 Service scanner failureCCD error A error has occurred with the CCD sensor assembly. Go to “845.00 CCD error” on page 2-124. 845.01 Service scanner failureCCD initialization (lamp on) errorThe CCD does not make a correct output when it receives a specified amount of light. Go to “845.01 CCD initialization (lamp on) error” on page 2-125. 845.02 Service scanner failureCCD initialization (lamp off) errorThe CCD does not make a correct output when light is absent. Go to “845.02 CCD initialization (lamp off) error” on page 2-126. 846.00 Service scanner failureScanner communication error Controller detected errors. Scanner download timeout Go to “846.00 Scanner communication error” on page 2-126. 846.01 Service scanner failureScanner communication error Controller detected errors. Detected I/O error Go to “846.01 Scanner communication error” on page 2-127. 846.10 Service scanner failureSensor (ADF width APS X) errorThe combinations of outputs from the sensor (ADF width APS 1), sensor (ADF width APS 2) and sensor (ADF width APS 3) are abnormal. Go to “846.10 Sensor (ADF width APS X) error” on page 2-127. 846.12 Service scanner failureScanner unit assembly software logic errorA software error was detected by the scanner controller card assembly. Go to “846.12 Scanner unit assembly software logic error” on page 2-129. 846.13 Service scanner errorSwitch (platen interlock) open The system detected that the switch (platen interlock) is open. Go to “846.13 Switch (platen interlock) open” on page 2-129 . 847.00 Service modemFax modem error The configuration ID bit that describes the device’s modem does not match the actual modem installed in the device. Go to “847.00 Modem error” on page 2-130. Error code or messageError contentsDescription/Action