Lexmark X940e Owners Manual
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Diagnostic information2-105 7510 Go Back Previous Next 295.02 Invalid combine size jam Step Check Yes No 1Check the document size. Is the correct size document being inserted into the ADF?Go to step 2. Insert the proper size document into the ADF. 2Check the document tray media guide position. Are the document tray media guides set correctly?Go to step 3. Adjust the document tray media guides to the proper position. 3Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly?Go to step 4. Connect each connector of ADF controller card assembly properly. 4Check the sensor (ADF width APS 1) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (ADF width APS 1) for proper connection. Is the above component properly connected?Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1) removal” on page 4-153.Replace the connection. 6Check the sensor (ADF width APS 2) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 8. Go to step 7. 7Check the sensor (ADF width APS 2) for proper connection. Is the above component properly connected?Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2) removal” on page 4-154.Replace the connection.
2-106Service Manual 7510 Go Back Previous Next 295.03 Too short size jam 8Check the sensor (ADF width APS 3) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 10. Go to step 9. 9Check the sensor (ADF width APS 3) for proper connection. Is the above component properly connected?Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3) removal” on page 4-155.Replace the connection. 10Perform a POR. Does the error remain when the power is turned off/on?Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-145. Go to step 11.Problem solved. 11Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the document size. Is the correct size document being inserted into the ADF?Go to step 2. Insert the proper size document into the ADF. 2Check the sensor (sheet through) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 4. Go to step 3. Step Check Yes No
Diagnostic information2-107 7510 Go Back Previous Next 295.04 Too long size jam 3Check the sensor (sheet through) for proper connection. Is the above component properly connected?Replace the sensor (sheet through). Go to “Sensor (sheet through) removal” on page 4-165.Replace the connection. 4Check the sensor (ADF pre registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (ADF pre-registration) for proper connection. Is the above component properly connected?Replace the sensor (ADF pre- registration). Go to “Sensor (ADF pre- registration) removal” on page 4-157.Replace the connection. 6Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-145. Go to step 7.Problem solved. 7Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the document size. Is the correct size document being inserted into the ADF?Go to step 2. Insert the proper size document into the ADF. Step Check Yes No
2-108Service Manual 7510 Go Back Previous Next 2Check the sensor (sheet through) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 4. Go to step 3. 3Check the sensor (sheet through) for proper connection. Is the above component properly connected?Replace the sensor (sheet through). Go to “Sensor (sheet through) removal” on page 4-165.Replace the connection. 4Check the sensor (ADF pre registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (ADF pre-registration) for proper connection. Is the above component properly connected?Replace the sensor (ADF pre- registration). Go to “Sensor (ADF pre- registration) removal” on page 4-157.Replace the connection. 6Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-145. Go to step 7.Problem solved. 7Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No
Diagnostic information2-109 7510 Go Back Previous Next 295.05 Mixed size not supported 298.01 Scanner cable missing or unplugged Black toner cartridge detection error 841.00 Image pipeline ASIC error Step Check Yes No 1Check the mixed sizes setting. Is the above setting properly selected for mixed sizes?Perform a POR and refeed originals.Select mixed sizes setting. Step Check Yes No 1Check the scanner interface cable assembly for damage. Is the above components connecting pins free from damage?Go to step 2. Replace the scanner interface cable assembly. 2Check the scanner interface cable assembly for proper connection. Is the above component properly connected?Go to step 3. Replace the connection. 3Check the scanner main power connection under the scanner top rear cover. Is the above component properly connected?Go to step 4 Replace the connections. 4Check the scanner main power connection. Is the above component properly connected?Go to step 5. Replace the connections. 5Check the multiple connections on the scanner controller card assembly. Are all the connections on the above component properly connected?Replace the scanner controller card assembly. Go to Go to “Scanner controller card assembly removal” on page 4-130.Replace the connections. 6Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the black toner cartridge for proper installation. Is the above component properly installed?Go to step 3. Reinstall the black toner cartridge. 2Replace t he black toner cartridge. Does the error continue?Got to step 3. Problem solved.
2-110Service Manual 7510 Go Back Previous Next 842.00 Scanner communication error 3Check the sensor (RFID toner cartridge) for the black toner cartridge for proper connection. Is the above component properly connected?Replace the sensor (RFID toner cartridge). Go to “Sensor (RFID toner cartridge) removal” on page 4-117.Replace the connection. 4Perform a POR. Does the error remain when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. 5Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Perform a POR. Does the error occur when the power is turned off/on?Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 3. Connect each connector of the scanner controller card assembly properly. Step Check Yes No
Diagnostic information2-111 7510 Go Back Previous Next 842.01 Scanner communication error 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 3. Connect each connector of the scanner controller card assembly properly. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No
2-112Service Manual 7510 Go Back Previous Next 842.02 Scanner communication error 842.03 Scanner communication error Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 3. Connect each connector of the scanner controller card assembly properly. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 3. Connect each connector of the scanner controller card assembly properly. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved.
Diagnostic information2-113 7510 Go Back Previous Next 842.04 Scanner communication error 842.10 Scanner unit assembly - ADF communication error 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 3. Connect each connector of the scanner controller card assembly properly. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 2. Replace all connections. 2Check all connections of the ADF controller card assembly. Are the connections of the ADF controller card assembly connected properly?Go to step 3. Replace all connections. Step Check Yes No
2-114Service Manual 7510 Go Back Previous Next 842.11 Scanner communication error (by scanner) 842.12 Scanner unit assembly communication error 3Perform a POR. Does the error remain when the power is turned off/on?Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-145.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130.Problem solved. Step Check Yes No 1Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 2. Replace all connections. 2Check all connections of the ADF controller card assembly. Are the connections of the ADF controller card assembly connected properly?Go to step 3. Replace all connections. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-145.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130.Problem solved. Step Check Yes No 1Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly?Go to step 2. Replace all connections. Step Check Yes No