Lexmark X940e Owners Manual
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Diagnostic information2-35 7510 Go Back Previous Next 986.00 Service finisher errorSensor (media eject clamp HP) late errorThe sensing area of the sensor (media eject clamp HP) is not interrupted within the specified time after the eject clamp starts moving to the home position. Refer to the Finisher Service Manual. 986.01 Service finisher errorSensor (media eject clamp HP) lag errorThe sensing area of the sensor (media eject clamp HP) remains interrupted within the specified time after the eject clamp starts moving from the home position. Refer to the Finisher Service Manual. 987.00 Service finisher errorSensor (media eject shaft HP) late errorThe sensing area of the sensor (media eject shaft HP) is not interrupted within the specified time after the media eject shaft starts moving to the home position. Refer to the Finisher Service Manual. 987.01 Service finisher errorSensor (media eject shaft HP) lag errorThe sensing area of the sensor (media eject shaft HP) remains interrupted within the specified time after the media eject shaft starts moving from the home position. Refer to the Finisher Service Manual. 988.01 Service finisher errorSensor (punch unit side reg 1) lag error Sensor (punch unit side reg 2) lag errorThe sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect any media correctly. Refer to the Finisher Service Manual. 989.00 Service finisher errorStapler unit error The sensing area of the sensor (stapler unit motor HP) inside the stapler unit assembly is not interrupted within the specified timer after the stapler unit motor starts moving to the home position. Refer to the Finisher Service Manual. 990.00 Service finisher errorSensor (stapler carriage HP) late errorThe sensing area of the sensor (stapler carriage HP) is not interrupted within the specified time after the stapler carriage starts moving to the home position. Refer to the Finisher Service Manual. 990.01 Service finisher errorSensor (stapler carriage HP) lag errorThe sensing area of the sensor (stapler carriage HP) remains interrupted within the specified time after the stapler carriage starts moving from the home position. Refer to the Finisher Service Manual. 991.00 Service finisher errorSensor (booklet front tamper HP) late errorThe sensing area of the sensor (booklet front tamper HP) is not interrupted within the specified time after the front booklet tamper starts moving to the home position. Refer to the Finisher Service Manual. 991.01 Service finisher errorSensor (booklet front tamper HP) lag errorThe sensing area of the sensor (booklet front tamper HP) remains interrupted within the specified time after the front booklet tamper starts moving from the home position. Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action
2-36Service Manual 7510 Go Back Previous Next 991.02 Service finisher errorSensor (booklet rear tamper HP) late errorThe sensing area of the sensor (booklet rear tamper HP) is not interrupted within the specified time after the rear booklet tamper starts moving to the home position. Refer to the Finisher Service Manual. 991.03 Service finisher errorSensor (booklet rear tamper HP) lag errorThe sensing area of the sensor (booklet rear tamper HP) remains interrupted within the specified time after the rear booklet tamper starts moving from the home position. Refer to the Finisher Service Manual. 991.04 Service finisher errorSensor (booklet end guide HP) late errorThe sensing area of the sensor (booklet end guide HP) is not interrupted within the specified time after the booklet end guide starts moving to the home position. Refer to the Finisher Service Manual. 991.05 Service finisher errorSensor (booklet end guide HP) lag errorThe sensing area of the sensor (booklet end guide HP) remains interrupted within the specified time after the booklet end guide starts moving from the home position. Refer to the Finisher Service Manual. 991.06 Service finisher errorSensor (booklet unit interlock) errorThe sensor (booklet unit interlock) detected that the booklet maker was not completely inserted when the finisher front door assembly was closed. Refer to the Finisher Service Manual. 991.07 Service finisher errorSensor (booklet compiler no media) no media detectedThe sensing area of the sensor (booklet compiler no media) did not detect any media when the booklet stapler motor was activated. Refer to the Finisher Service Manual. 991.08 Service finisher errorSensor (booklet knife HP) late errorThe sensing area of the sensor (booklet knife HP) is not interrupted within the specified time after the booklet knife started moving to home position. Refer to the Finisher Service Manual. 991.09 Service finisher errorSensor (booklet knife HP) lag errorThe sensing area of the sensor (booklet knife HP) remains interrupted within the specified time after the booklet knife started moving from home position. Refer to the Finisher Service Manual. 991.10 Service finisher errorSensor (booklet knife folding) late errorThe sensing area of the sensor (booklet knife folding) is not interrupted within the specified time after the booklet knife solenoid was activated. Refer to the Finisher Service Manual. 991.11 Service finisher errorBooklet stapler error The booklet stapler unit has failed. Refer to the Finisher Service Manual. 991.12 Service finisher errorCommunication error with booklet controller card assemblyA communication error has occurred with the booklet controller card assembly and the finisher controller card assembly. Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action
Diagnostic information2-37 7510 Go Back Previous Next 991.13 Service finisher errorBooklet unit maker error Booklet set recovery was detected too many times for the same job. Perform a POR. Refer to the Finisher Service Manual. 992.00 Service finisher errorSensor (de-curler clutch HP) late errorThe sensing area of the sensor (de-curler cam HP) is not interrupted within the specified time after the de-curler roll assembly (nip) starts moving to the home position. Refer to the Finisher Service Manual. 992.01 Service finisher errorSensor (de-curler clutch HP) lag errorThe sensing area of the sensor (de-curler cam HP) remains interrupted within the specified time after the de-curler roll assembly (nip) starts moving from the home position. Refer to the Finisher Service Manual. Close cover F Bridge unit cover is open. The bridge unit assembly cover is open. Refer to the Finisher Service Manual. Close door A Printer left door open. The printer left door assembly is open, or the printer left door closed actuator is damaged. Go to “Printer left door open” on page 2-207. Close door B Duplex left door assembly open.The Duplex left door assembly is open. Go to “Duplex left door assembly open” on page 2-201. Close door C Printer left lower door assembly openThe printer lower left door assembly is open. Go to “Printer left lower door assembly open” on page 2-209. Close door D 1TM, 3TM or TTM left door assembly openThe 1TM, 3TM or TTM tray left door assembly is open. Go to “1TM, 3TM or TTM left door assembly open” on page 2-200. Close door E Printer front door assembly openPrinter front door assembly is open. Go to “Printer front door assembly open” on page 2-206. Close door G Finisher front door open. The finisher front door is open. Refer to the Finisher Service Manual. Close door J Transfer belt access door open.The transfer belt access door is open. Go to “Transfer belt access door open” on page 2-208. Close surface HEject cover open. The finisher eject cover is open. Refer to the Finisher Service Manual. Empty hole punch boxPunch waste box full. The punch waste box is full. Refer to the Finisher Service Manual. Insert hole punch boxPunch waste box missing. No punch waste box. Refer to the Finisher Service Manual. Load staples Staple cartridge empty. Staple cartridge empty. Refer to the Finisher Service Manual. Error code or messageError contentsDescription/Action
2-38Service Manual 7510 Go Back Previous Next Load tray x with No media in the selected media tray.Media is not loaded in the tray. Go to “No media in the selected media tray” on page 2-204. Remove paper from bin 1Finisher upper media bin full. Stacker set over count The upper media bin has reached maximum capacity. Refer to the Finisher Service Manual. Remove paper from bin 2Stacker media bin full (no mix)The stacker media bin has reached maximum capacity (no mix). Refer to the Finisher Service Manual. Remove paper from bin 2Stacker media bin full (mix size)The stacker media bin has reached maximum capacity (mix size). Refer to the Finisher Service Manual. Remove paper from standard output binStandard bin 1 full. Media in standard bin 1 is at maximum capacity. Go to “Standard media bin full” on page 2-210. Scanner ADF cover openADF left cover assembly is openThe ADF left cover assembly is open. Go to “ADF left cover assembly is open” on page 2-211. Scanner missing cable unpluggedScanner unit assembly not detectedThe scanner unit assembly is unplugged or missing. Go to “Scanner unit assembly not detected” on page 2-211. Toner unsupportedToner cartridge RFID error A toner cartridge of a different specification is installed. Go to “Toner cartridge set error” on page 2-212. Error code or messageError contentsDescription/Action
Diagnostic information2-39 7510 Go Back Previous Next Service checks 200.00 Sensor (registration) late jam Step Check Yes No 1Check the media position. Does the media touch the sensor (registration)?Remove the media.Go to step 2. 2Check the registration/transport roll assembly. Is the above component free of excess wear and contamination?Go to step 3. Clean or replace the registration / transport roll assembly. Go to “Registration / transport roll assembly removal” on page 4-46. 3Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 5. Go to step 4. 4Check the sensor (registration) for proper connection. Is the above component properly connected?Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-47.Replace the connection. 5Check the transport roll/MPF drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch MPF/transport drive motor. Does the above component operate properly?Go to step 7. Go to step 6. 6Check the MPF / transport drive motor assembly for proper connection. Is the above component properly connected?Replace the MPF/ transport drive motor assembly. Go to “MPF / transport drive motor assembly removal” on page 4-114.Replace the connection.
2-40Service Manual 7510 Go Back Previous Next 200.01 Sensor (registration) lag jam 7Check the Replace the K developer/transport drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch. K developer/transport drive motor. Does the above component operate properly?Go to step 9. Go to step 8. 8Check the K developer/transport drive motor assembly for proper connection. Is the above component properly connected?Replace the K developer / transport drive motor assembly. Go to “K developer / transport drive motor assembly removal” on page 4-106.Replace the connection. 9Perform a print test. Does the error continue?Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal” on page 4-91.Problem solved. Step Check Yes No 1Check the media position. Does the media touch the sensor (registration)?Remove the media.Go to step 2. 2Check the registration/transport roll assembly. Is the above component free of excess wear and contamination?Go to step 3. Clean or replace the registration / transport roll assembly. Go to “Registration / transport roll assembly removal” on page 4-46. 3Check the fuser unit drive gear for excess wear and damage. Is the above component free of excess wear and damage?Go to step 4. Replace the fuser unit assembly. Go to “Fuser unit assembly removal” on page 4-15. Step Check Yes No
Diagnostic information2-41 7510 Go Back Previous Next 4Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (registration) for proper connection. Is the above component properly connected?Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-47.Replace the connection. 6Check the sensor (fuser exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Fuser exit Caution: The area around the actuator is very hot. Allow the fuser area to cool before proceeding. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 8. Go to step 7. 7Check the sensor (fuser exit) for proper connection. Is the above component properly connected?Replace the sensor (fuser exit). Go to “Sensor (fuser exit) removal” on page 4-35.Replace the connection. 8Check the registration clutch for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registration clutch. Does the above component make an audible clicking sound when activated?Go to step 10. Go to step 9. 9Check the registration clutch for proper connection. Is the above component properly connected?Replace the registration clutch. Go to “Registration clutch removal” on page 4-47.Replace the connection. Step Check Yes No
2-42Service Manual 7510 Go Back Previous Next 200.02 Sensor static jam 10Check the Replace the K developer/transport drive motor assembly for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch K developer/transport drive motor. Does the above component operate properly?Go to step 12. Go to step 11. 11Check the Replace the K developer/transport drive motor assembly for proper connection. Is the above component properly connected?Replace the K developer/ transport drive motor assembly. Go to “K developer / transport drive motor assembly removal” on page 4-106.Replace the connection. 12Perform a print test. Does the error continue?Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal” on page 4-91.Problem solved. Step Check Yes No 1Check the media position in the area shown on the operator panel. Is media present in the area shown on the operator panel?Remove the media.Go to step 2. 2Check the sensor in the appropriate area for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Does the display on the operator panel, change every time the sensing area of the appropriate sensor is interrupted or blocked?Go to step 4. Go to step 3. 3Check the appropriate sensor for proper connection. Is the above component properly connected?Replace the appropriate sensor.Replace the connection. Step Check Yes No
Diagnostic information2-43 7510 Go Back Previous Next 200.03 Sensor (media on belt) late jam 4POR the machine. Does the error continue?Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal” on page 4-91.Problem solved. Step Check Yes No 1Check the media condition. Is the media in the tray crumpled, curled or damaged? Replace the damaged media with new.Go to step 2. 2Check the media position. Does the media touch the sensor (media on belt)?Remove the media.Go to step 3. 3Check the 2nd transfer roll assembly for excess wear or damage. Is the above component free of excess wear and damage?Go to step 4. Replace the 2nd transfer roll assembly. Go to “2nd transfer roll assembly removal” on page 4-45. 4Check the sensor (media on belt) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Media on belt. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (media on belt) for proper connection. Is the above component properly connected?Replace the sensor (media on belt). Go to “Sensor (media on belt) removal” on page 4-40.Replace the connection. 6Perform a print test. Does the error continue?Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal” on page 4-91.Problem solved. Step Check Yes No
2-44Service Manual 7510 Go Back Previous Next 201.00 Sensor (fuser exit) late jam Step Check Yes No 1Check the media position. Does the media touch the sensor (fuser exit)?Remove the media.Go to step 2. 2Check the fuser exit actuator. Does the fuser exit actuator attached to the sensor (fuser exit) appear to be binding or sticking in its normal resting position and not allowing media to pass?Replace the sensor (fuser exit) Go to “Sensor (fuser exit) removal” on page 4-35.Go to step 3. 3Check the 2nd transfer roll assembly. Is the 2nd transfer roll assembly free of excess wear and contamination?Go to step 4. Clean or replace the 2nd transfer roll assembly. Go to “2nd transfer roll assembly removal” on page 4-45. 4Check the sensor (fuser exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Fuser exit. Caution: The area around the actuator is very hot. Allow the fuser area to cool before proceeding. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked?Go to step 6. Go to step 5. 5Check the sensor (fuser exit) for proper connection. Is the above component properly connected?Replace the sensor (fuser exit). Go to “Sensor (fuser exit) removal” on page 4-35.Replace the connection. 6Check the duplex diverter gate solenoid for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Duplex diverter gate solenoid. Does the above component operate properly?Go to step 8. Go to step 7.