Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 5-12. 
PAGE ZONE PROGRAM PLANNING SHEET 
[G] PAGE ZONES (PAGE): Enter intercom or circuit numbers for all keysets to be included in each zone. 
Also determine whether the optional external paging equipment is to be included in each zone. 
Page Zone 1: 
External Paging Y/N 
Page Zone 2: 
External Paging Y/N 
Page Zone 3: 
External Paging Y/N 
Page Zone 4: 
External Paging Y/N 
Page Zone 5: 
External Paging Y/N 
Page Zone 6: 
External Paging Y/N 
Page 5-160  
						

							INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
FIGURE 5-13. 
TOLL RESTRICTION PROGRAM PLANNING SHEET 
[HA] SCOS INFORMATION (SCOS): 
DAY SCOS: 
List of Unrestricted Stations 
Lists of Stations with Restrictions: 
1 Operator Access 
2 Toll Call Access 
3 International Call Access 
4 Eight-Digit Call Access 
5 Area/Office Code Restrict 
6 ARS Only 
(Advanced sofrware only) 
7 
Alternate Carrier Access 
8 Enable ALD Number Access 
Page 5-161  
						

							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 5-13. TOLL RESTRICTION PROGRAM PLANNING SHEET (CONT’D) 
NIGHT SCOS: 
List of Unrestricted Stations 
Lists of Stations with Restrictions: 
1 Operator Access 
2 Toll Call Access 
3 International Call Access 
4 Eight-Digit Call Access 
5 Area/Office Code Restrict 
6 ARS Only (Advanced sofrware only) 
7 Alternate Carrier Access 
8 Enable ALD Number Access 
[HB] OVERLAPPING AREA/OFFICE CODES (OVER): 
Do office and area codes overlap? Y or N, 
Page 5-162  
						

							PROGRAMMING INTER-TEL PRACTICES 
Issue 2, May 1990 GMX.48 INSTALLATION & MAINTENANCE 
FIGURE 5-13. TOLL RESTRICTION PROGRAM PLANNING SHEET (CONT’D) 
[HE] ALTERNATE CARRIERS (ALT): Enter numbers up to 10 digits each, do not include toll field. 
3 13 
4 14 
5 15 
6 16 
7 17 
8 18 
9 19 
10 20 
[HF] ALLOWED LONG DISTANCE (ALD): Enter numbers up to 10 digits each, do not include toll field. 
1 11 
2 12 
3 13 
4 14 
5 15 
6 16 
7 17 
8 18 
9 19 
10 20 
Page 5-164  
						

							INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
FIGURE S-14. 
AUTOMATIC ROUTE SELECTION 
[IA] ARS ROUTE GROUPS (/ROUT): Available in Advanced software only. 
Route Group 1 (Local: XXX-XxXx): 
Included office codes: 
List of C.O. lines: 
Dialing rules: 
Route Group 2 (Intra-Area Code #l: XXX-XxXx): 
Included office 
codes: 
List of C.O. lines: 
Dialing rules: 
Route Group 3 (Intra-Area Code #2: XXX-XxXx): 
Included office codes: 
List of C.O. lines: 
Dialing rules: 
Route Group 4 (National #l: XXX-XXX-XxXx): 
Included area codes: 
List of C.O. lines: 
Dialing rules: 
Page 
5-165  
						

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 2, May 1990 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 5-14. AUTOMATIC ROUTE SELECTION (CONT’D) 
Route Group 5 (National #2: XXX-XXX-XxXx): 
Included office codes: 
List of C.O. lines: 
Dialing rules: 
Route Group 6 (Operator Assisted: Ot): 
List of C.O. lines: 
Dialing rules: 
Route Group 7 (Operator-Assisted International: Olt): 
List of C.O. lines: 
Dialing rules: 
Route Group 8 (Station-to-Station International: Ollt): 
Dialing rules: 
[IB] ARS DIAL RULES (/RULE) 
Rule 1 
Rule 2 
Rule 3 Echo toll field 
(1, 0, 01, or 011) 
Echo area code 
Echo local address or country code and national number 
Rule 4 
Rule 5 
Rule 6 
Rule 7 
Rule 8 
Rule 9 
Rule 10 
Page 5-166  
						

							INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
FIGURE 
5-15. SMDR/ERROR REPORT&AR 
PROGRAM PLANNING SHEET 
SMDR REPORTS: 
output port Primary 
or A or B 
Calls to be recorded in reports: 
All Incoming Calls? Y 
or N 
All 
Local Calls? Y or N 
All Toll Calls? Y or N 
All DISA Calls? Y or N 
All Conference Calls? Y or N 
All 
Ring-In Diagnostics? Y or N 
Suppress all outgoing DISA digits? Y or N 
Suppress all absorbed digits? Y or N 
Suppress all but the first toll digit? Y or N 
List of stations to be included: 
Format: Wide 
or Narrow 
ERROR REPORTS: 
Output port Primary 
or A or B 
Report all alarms [ + + +] ? Y 
or N 
Report all field service 
diagnostics [***I ? Y 
or N 
Report all engineering 
diagnostics [---I ? Y 
or N 
STATION ACTMTY REPORT: (Advariced sojhzre 
only) 
Reporting interval: 
Daily - Time of day: 
Weekly - Day of week: 
Time of day: 
Monthly - Day of month: 
Time of day: 
Attendant 
CALL COST FACTORS: 
Local Area Code: 
Daytime rates in dollars per minute: 
Local Call (0.05): 
7-Digit Toll (0.20): 
lo-Digit Toll (0.50): 
Op/Internat (1.00): 
Incoming Call (0.00): 
Multiplicative factors: 
Evening (0.65): 
Night/Weekend (0.40): 
Page 5-167  
						

							INTER-TEL PRACTICES TROUBLESHOOTING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
TROUBLESHOOTING 
CONTENTS PAGE 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
Introduction ......................................................... 
Troubleshooting Checklist ............................................. 
Light-Emitting Diode (LED) Indications ................................. 
Alarm Messages And Field Service Diagnostics ........................... 
A. Minor Alarms That Are User Correctable ............................ 
B. Minor Alarms Requiring Attention From Service Personnel. ............ 
C. Major Alarms That Require Immediate Attention 
..................... 
D. Field Service Diagnostics .......................................... 
Troubleshooting Charts ............................................... 
A. System .......................................................... 
B. C.O. Lines ....................................................... 
C. Features ........................................................ 
D. Keysets ......................................................... 
E. Single-Line Sets .................................................. 
E DSS/BLF Units .................................................. 
Customer Support ................................................... 
A. Technical Support ................................................ 
B. Emergency Assistance ............................................. 
C. Inter-Tel Systems Information Service (ISIS) .......................... 
Defective Unit Return Policy ........................................... 6-2 
6-2 
6-2 
6-4 
6-4 
6-5 
’ 
6-5 
6-8 
6-8 
6-8 
6-8 
6-8 
-6-9 
6-9 
6-40 
6-40 
6-40 
6-40 
6-41 
Page 6-l  
						

							TROUBLESHOOTING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
1. INTRODUCTION 
1.1 This section describes the troubleshooting pro- 
cedures to follow in the event of a system or station 
instrument malfunction. System repair is limited to 
replacing parts - for example, KSU Control Board 
(KCB), Expansion Modules (EXPs), Accessory Port 
Modules (APMs), power supply, keysets, etc. 
2. TROUBLESHOOTING CHECKLIST 
2.1 To save time, perform the troubleshooting pro- 
cedures in the following order: 
(1) Check for proper light-emitting diode (LED) 
indications on the KSU (refer to Figure 6-l on 
the next page). 
(2) Check the alarm message and field service di- 
agnostic output (refer to pages 6-4 to 6-7). 
(3) Isolate the problem and refer to the appropri- 
ate troubleshooting chart (refer to page 6-8). 
(4) Reset the system through database program- 
ming (seepage 5-104). 
NOTE: Throughout the TROUBLESHOOTING 
section of the manual, there are numerous refer- 
ences to replacing the KSU Control Board (KCB) 
and returning it for repair. In these cases, the term 
“KCB” refers to both the KCB and its attached MEM 
board. The two boards are treated as one unit. How- 
ever 
if possible, tty to isolate the problem to either the 
KCB or the MEM board, and replace only the defective 
part. 
3. 
LIGHT-EMITTING DIODE (LED) 
INDICATIONS 
3.1 LEDs on the front of the KSU indicate specific 
functions. (Refer to Figure 6-l on the next page.) If 
the RUN LED is flashing (or if referred to this page 
to isolate a problem), follow these procedures to 
check the system voltages: 
Always turn OFF the AC POWER before re- (1) Tbm OFF the AC power. 
(2) Remove any EXPs or APMs and open both 
covers on the KCB unit. Check to make sure 
that the MEM board is properly attached to 
the KCB and that all components on the KCB 
and on the MEM board are properly seated. 
(3) Wait 10 seconds and turn ON the AC power. 
(4) If the RUN LED is still flashing (or if the prob- 
lem still persists), measure the following sys- 
tem voltages using the test points located on 
I 
the KCB. A digital voltmeter of ~0.5% accu- 
racy is required. Place the “common” voltme- 
ter probe on the ground point (TPO) and place 
the other probe on each of the voltage test 
points. (Refer to Figure 3-16 on page 3-31 for 
voltage test point locations.) 
TEST POINTS, 
VOLTAGE 
TP1toTPo 
+5.1 &o:lVDc - 
TP2toTPo -12.0 *1.2VDc 
TP3toTPo 
+ 30.0 &2.OVDC 
TP4 toTP0 
+ 12.5 ~0.6VDc 
(5) 
Perform one of the following steps: 
a. 
b. If the system voltages are incorrect, or if 
they are correct and the RUN LED is 
still 
flashing, contact Customer Support for as- 
sistance. 
If the system voltages are correct and the 
RUN LED is 
not flashing, yet the problem 
still persists, replace the KCB. 
CAUTION 
To prevent damage, the KCB, EXPs, and APMs 
must always be transported or shipped as indi- 
vidually packaged units. 
Do not transport or ship 
an assembled 
KSU; such action will void the war- 
ranty. Also, 
before removing the KCB, use the 
save/restore program to save the customer’s da- 
tabase (see page 5-102 in PROGRAMMING). It 
can then be restored (loaded) into a new KCB, if 
necessary. Make sure the database back-up bat- 
tery on the new KCB has a charge of at least 
2.5VDC (see page 3-30 in INSTALLATION). 
Page 6-2