Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING 
Issue 2, May 1990 ‘> 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
[DAI] Keyset Volume Default Settings (NOL) 7.23 
Select option I from the station data menu, se- 
NOTE: This program is used to set the default vol- 
ume settings on the audio interface module (AIM) 
keyset. At the date of this publication, the AIM keyset 
was still in development. When the keyset is avail- 
able, a complete feature description and detailed in- lect Al from the station/DSS data menu, or enter 
DAI or NOL from the database programming menu 
to assign the AIM keyset volume default settings. If 
not, enter the correct information. The prompts ap- 
pear as shown below. 
structions on using the keyset will be available. 
HANDSET IC VOICE LEVEL (4): 
SPEAKERPHONE IC VOICE LEVEL (3): 
HANDSET CO VOICE LEVEL (5): 
SPEAKERPHONE CO VOICE LEVEL (5): 
BACKGROUND MUSIC LEVEL (2): 
ALERTING TONE LEVEL (4): 
HANDSET PROGRESS TONE LEVEL (5): 
SPEAKERPHONE PROGRESS TONE LEVEL 
To be provided when the AIM keyset is available. 
(3): 
REVIEW DEFAULT VOLUME LEVELS AGAIN 
gu)? 
PERFORM UPDATE TO SYSTEM DATABASE 
CYORN) 
ASSIGN DEFAULT VOLUME LEVELS TO ALL 
KEYSETS (N) ? 
PERFORM UPDATE TO SYSTEM DATABASE 
CYORN) 
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							INTER-TEL PRACTICES 
GMX-48 INSTALLATION 
B. [DB] DSS/BLF 
DATA 
7.24 Information related 
entered using the programs 
from the station/DSS data 
tabase programming menu. 
appears as shown below: 
[DB] DSS/BLF DATA 
[A] DSS/BLF 
IDENTIFICATION 
[B] DSS/BLF KEY ASSIGNMENTS  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX4 INSTALLATION & MAINTENANCE 
[DBB] DSS/BLF Key Assignments (IDKEY) 
726 Enter B from the DSS/BLF data menu, BB 
from the station/DSS data menu, or enter DBB or 
/DKEY from the database programming menu to as- 
sign or review system-wide DSS/BLF key assign- 
ments. Station intercom numbers (ElOO-E159) and 
hunt group numbers (Hl-H5 or E231-E235) can ap- pear under the DSS/BLF keys. In the Advanced and 
Intermediate software, voice mail/computer hunt 
groups (I%-H20 or E236-E250) can appear under 
DSS/BLF keys. A program planning sheet is located 
in Figure 5-9 on page 5-155. 
737 The prompts appear in the order shown below. 
End each entry with < CR > . 
REVIEW DSS/BLF KEY ASSIGNMENT (N)? 
Y- Continue to the next prompt. 
N- Return to the DSS/BLF data menu prompt 
(tDB1:). 
DSS/BLF COLUMN 1 ROW 1 (1.1): 
DSS/BLF COLUMN 1 ROW 2 (1.2): 
. . . 
DSS/BLF COLUMN 6 ROW 10 (8.6): Enter the desired numbers or NONE. Enter E 
c CR > to display the intercom number of the 
station, if desired. 
REVIEW DSS/BLF KEY ASSIGNMENTS 
AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
WORN) 
Y- Return to COLUMN 1 ROW 1. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
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							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
C. [DC] STATION REPORT (ISREP) 
7.28 
This program is used to generate a report for 
any range of stations in the system. The information 
includes the station’s circuit number, intercom (ex- 
tension) number, user name, type of equipment, at- 
tendant circuit number, secretarial intercept circuit 
number, tenant group number, and related DSS/BLF 
Unit circuit number. To reach this program, enter C from the station/DSS data menu or enter DC or 
&REP from the database programming menu. 
739 An unequipped station shows the circuit num- 
ber only. A DSS/BLF Unit shows the circuit number 
and related keyset station. Attendants have an aster- 
isk in place of the attendant station number. The 
prompts for this program are shown below. End each 
entry with < CR > . 
STATION REPORT OUTPUT PORT 
P = PRIMARY 
A = ACCESSORY PORT 1 
B = ACCESSORY PORT 2 
STATION REPORT OUTPUT PORT (P): 
Thisprompt does not appear in Basic soware. 
Choose the output port to which the terminal will 
be attached. Enter P for the KSU port or enter A 
or B for the desired accessory module port. 
BREAK AFTER EACH CIRCUIT CARD (N)? Y- The station report pauses after each circuit 
board (the KSU and each expansion module or 
APM) and prints CONTINUE (Y). 
N- All circuit boards (the KSU and expansion 
modules) are grouped together in thereport. 
without breaks. 
RANGE OF STATIONS TO BE REPORTED 
(ALL): Enter the range of circuit (X.Y) or intercom 
(EXXX) numbers of the stations to appear in the 
report. ALL is a valid entry. Enter NONE to 
return to the station/DSS data menu prompt ([D]:). 
The device attached to the output port displays the 
information in the format shown below. If the 
information scrolls across the terminal screen too 
quickly, press CONTROL S to stop the output and 
CONTROL Q to continue. 
STATION REPORT SUN-l-JAN-1987 HH:MM 
STA EXT USERNAME EQ ATT 
SEC TENANT REL STA 
1.1 El00 AL KEY+ * 
1 1.2 
1.2 DSS 1.1 
. . . 
8.6 El59 BETTY KEY 1.1 1.1 2 
NOTE: The plus (+ ) after the KEY abbreviation indicates that a headset is enabled on that station. 
The asterisk (*) in the Am column indicates that the station is an attendant. 
CONTINUE (Y) 
This prompt appears after each board is printed if a 
break between circuit cards was programmed. 
Enter Y 
c CR > to continue the report or N < CR > to 
continue to the next prompt. When the report is 
finished, go to the next prompt. 
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							PROGRAMMING 
Issue 2, May 1990 ‘.. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
REVIEW SAME STATION REPORTS AGAIN 
(NJ? Y- The terminal prints the report again, fro& the 
beginning. 
N- Continue to the next prompt. 
REVIEW ADDITIONAL STATION REPORTS 
(N)? Y- Return to the BREAK AFI’ER EACH 
CIRCUIT CARD prompt. 
N- Return to the station/DSS data menu prompt 
WI:>. 
,; 
Page 5-74  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
8. [E] HUNT GROUPS AND VOICE 
COMPUTER GROUPS (/HUNT) 
NOTE: The use of playback devices and voice com- 
puter groups are available only in the Advanced soft- 
ware package. The use of announcement stations is 
available only in 
Basic and Advanced software. 
8.1 Select E or enter /HUNT from the database 
programming menu to assign stations for up to five 
hunt groups. In Advanced software, it is also used to 
assign voice mail stations for up to 15 voice mail/voice 
computer hunt groups. Voice mail/voice computer 
hunt groups can be assigned special dial rules that sig- 
nal the voice computer unit to perform such tasks as 
dialing the voice mail access number or the called sta- 
tion’s mailbox number. 
Station Hunt Groups 
8.2 
Each station hunt group can be assigned a name 
of up of to seven characters that will be shown on dis- 
play keysets to identify the source of a transferred call 
or recall from the hunt group. 
8.3 Before using the program, prepare a list of the 
hunt groups and the stations to be included in them. 
Depending on the option selected, the stations re- 
ceive calls at the same time or in the order in which 
they appear on the programmed list. If desired, a sta- 
tion can appear more than once in a hunt group list. A 
station can also be in more than one hunt group. Re- 
fer to Figure 5-10, page 5-156, for a program planning 
sheet that lists hunt groups. 
8.4 This program also determines whether the calls 
are sent to the stations in all-ring, linear, or distrib- 
uted order. All-ring order means that the call rings at 
all stations in the hunt group simultaneously. Linear 
order means that the call is sent to the first station on 
the list and moves down the list until it reaches an 
available station. With distributed order, the call is 
sent to the station that appears on the list after the 
last station to receive a call. 
85 Because linear and distributed lists must be en- 
tered in a specific order, the entire list should be 
re-entered to make changes. Stations cannot be sub- 
tracted from the list. However, stations may be added 
to the list (+X-Y), but they will be placed at the 
end 
of the list. After each list is entered, the terminal 
redisplays the entry for verification. If the list is cor- rect, press < CR > . If not, enter the correct informa- 
tion. 
8.6 A station hunt group can have an overflow sta- 
tion and/or up to three announcement stations (an- 
nouncement stations are not available in 
Intermediate 
software). If a call is transferred to the hunt group and 
is not answered before the hunt group overflow timer 
expires, the call automatically transfers to the over- 
flow station. 
If a call rings in directly to the hunt group 
and is not answered before the hunt group announce- 
ment timer expires, the call automatically transfers to 
the announcement station(s), if enabled. Record the 
overflow and announcement stations’circuit or inter- 
com numbers (or hunt group pilot number) on the 
program planning sheet in Figure 5-10, page 5-156. 
Do not include these stations in the hunt group distri- 
bution list. Also, if the overflow station is a playback 
device 
(Advanced software only), record the number 
of times (count) a call will be allowed to return to the 
playback device before recalling (O-25). Refer to 
FEATURES, page 4-18, for a full explanation of 
overflow and announcement stations. 
. 
I 
8.7 Three timers are programmed on a huntgroup- 
by-hunt group basis that affect station hunt group op- 
eration: no answer advance timer, announcement 
timer, and overflow timer. 
No answer advance: Determines the amount of 
time a call will ring at a hunt group station (unan- 
swered) before advancing to the next station on 
the list. The default value is 18 seconds. It can be 
programmed for 3-255 seconds. 
Announcement: This determines the amount of 
time a direct ring-in call will remain unanswered 
before it is sent to the hunt group’s announce- 
ment station(s). The default value 
is 18 seconds. It 
can be programmed for O-255 seconds. 
(This is not 
available in Intermediate software.) 
Overflow: 
This determines the amount of time a 
transferred outside call will circulate through the 
hunt group (unanswered) before being sent to the 
hunt group’s overflow station. The default value is 
72 seconds. It can be programmed for 10-255 sec- 
onds. 
8.8 Each station hunt group can have one keyset as- 
signed as a hunt group supervisor. The assigned su- 
pervisor has the option of ‘using the station monitor 
feature code to monitor an active outside call of any 
station in the hunt group. Refer to page 4-20 in FEA- 
TURES for more information. 
Page 5-75  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
Voice Mail/Voice Computer Hunt Groups 
NOTE: 
Voice mail/computer hunt groups are avail- 
able only in the Advanced software package. 
8.9 Each voice mail/computer group can be as- 
signed a name of up to seven characters that will be 
shown on display keysets to identify the source of a 
transferred call or recall from the voice mail/ 
computer group. 
8.10 Before using the program, prepare a list of the 
voice mail/computer groups and the stations to be in- 
cluded in them. The stations receive calls in the order 
in which they appear on the programmed list. If de- 
sired, a station can appear more than once in a voice 
mail/computer group list. A station can also be in 
more than one voice mail/computer group. Refer to 
Figure 5-10, page 5-156, for a program planning sheet 
that lists voice mail/computer groups. 
8.11 Two timers are programmed that affect voice 
mail/computer group operation: no answer advance 
timer and return timer. 
l No answer advance: Determines the amount of 
time a call will ring at a voice mail/computer group 
station (unanswered) before advancing to the next 
station on the list. 8.14 The system can support voice computers that 
can process codes that give detailed information 
about the status, origin, and destination of the call, 
and can dial feature codes. The dial rules and the 
codes that they send are as follows. Refer to page 4-22 
in FEATURES for full descriptions of the dial rules. 
1 DIAL RULE K-TO-VOICE COMPUTER CALL 
1 1 ) Originating extension 
2 Controlling extension 
3 Destination extension 
4 Original destination 
extension 
5 Secretarial intercept 
6 Other extension/ 
Controlling extension 
7 Hunt group number 
8 Tenant group number 
l Return: This determines the amount of time a call 
will circulate through a voice mail/computer 
group (unanswered) before being returned to the 
station that transferred it to the group or to the 
primary attendant. 
8.12 If the group is designated as a 
voice mail/voice 
computer 
group, whenever a call is transferred to the 
group, a single tone will prompt the user to also enter 
the desired mailbox number. If the single-line circuits 
in this group are designated as automated attendants, 
the voice computer cannot dial any feature codes. It 
can only dial an intercom number after a hookflash. 
8.13 A recall destination is assigned to voice com- 
puter hunt groups. The recall destination can be a sta- 
tion or another hunt group. If a call is transferred out 
of the hunt group, or placed on hold in the hunt 
group, and the recall timer expires, the call is sent to 
the designated recall station. 
I 
Originating station’s intercom number 
Originating station’s intercom number 
Intercom number of last non-voice mail 
station to forward the call if a chain of 
stations is forwarded to voice mail or 
voice mail transfer mailbox number 
Intercom number of the first non-voice 
Intercom number of the first non-voice 
mail station to forward the call if a chain 
mail station to forward the call if a chain 
of stations is forwarded to voice mail of stations is forwarded to voice mail 
Intercom number of the originating sta- 
tion’s secretarial intercept station or the 
originating station if there is no inter- 
cept. 
Originating station’s intercom number 
Receiving hunt groups or voice mail 
group number 
Originating station’s tenant group num- 
ber 
CO-TO-VOICE COMPUTER CALL 
No code sent 
No code sent 
Intercom number of last non-voice mail 
station to forward the call if a chain of 
stations is forwarded to voice mail 
or 
voice mail transfer mailbox number 
No code sent 
No code sent 
Receiving hunt group or voice mail 
group number 
No code sent 
Page 5-76  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
DIAL RULE K-TO-VOICE COMPUTER CALL 
9 1 
Department number No code sent 
CO-TO-VOICE COMPUTER CALL 
No code sent 
(Nit used on GMX-48) 
10 
Day/night flag If system is in day mode = 1 
If system is in night mode = 0 
11 Account code No code sent 
12 Call type Intercom call code = 1 
13 Hunt group queue position No code sent If system is in day mode = 1 
If system is in night mode = 0 
Account code, if entered 
Outside call code = 
2 
Number of calls waiting ahead of this 
call for the hunt group 
14 Hunt group overflow count No code sent 
The number of times this call has been 
sent through the hunt group 
Is Dial recall extension Intercom number of the station that re- 
No code sent 
ceived a transferred call which recalls. 
This applies even if the receiving station 
is forwarded; the intercom number that 
was dialed to make the transfer, not the 
final destination, is used. 
RANGE OF HUNT GROUPS TO BE 
REVIEWED (NONE): Enter a range of hunt group numbers (l-5) to be 
reviewed or programmed. ALL is a valid entry. 
Enter NONE to return to the database 
programming menu prompt ([ I:) if using 
Intermediate or Basic software, or to the RANGE 
OF VOICE COMPUTER HUNT GROUPS 
prompt is using 
Advanced software. 
HUNT GROUP X - PILOT EXTENSION 
EXXX 
HUNT GROUP NAME ( ): 
ORDERED LIST OF STAHONS ( ): 
The current assignment is shown for reference only. 
Pilot numbers are assigned in program [B] (&ensions 
and feature access codes). 
Enter a name of up to seven characters or < to 
erase the existing name. 
Enter circuit (X.Y) or intercom (EXXX) numbers 
of stations to be included in the hunt group (if the 
hunting method is to be linear or distributed, enter 
the numbers in the order they are to be accessed). 
There can be up to 60 stations in hunt group 1, and 
20 stations in groups 2-5. All is a valid entry; if 
used, all stations are listed in numerical order by 
circuit number. 
HUNTING METHOD 
L = LINEAR HUNTING 
D = DISTRIBUTED HUNTING 
A = ALL-RING HUNTING 
HUNTING METHOD (L) 
: 
NO ANSWER ADVANCE TIMER (18 
SECONDS): L- Calls ring in at the first available station on the 
list. 
D- Calls ring in at the next available station on the 
list after the last station to answer a call. 
A- Calls ring simultaneously at all available hunt 
group stations. 
Enter the amount of time (3-255 seconds) that a 
call can ring at one station (unanswered) before 
advancing to the next station on the list. 
Page 5-77  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
HUNT GROUP ANNOUNCEMENT 
STATION(S) (NONE): 
IS THE ANNOUNCEMENT STATION A 
PLAYBACK DEVICE (N): This prompt does not appear in Intermediate soj?ware. 
Enter up to three circuit (X.Y) or intercom 
numbers (EXXX) in the order they are to be 
accessed. Or, enter a hunt group pilot number 
(EXXX) or number @H-H5 in 
Basic software, 
Hl-H20 in 
Advanced software). If you enter 
NONE, go to the OVERFLOW prompt. 
This prompt appears in the Advanced soj?ware only. 
Y- 
Whether the station (or the group of stations) is 
equipped with a playback device or a station 
instrument, calls sent here from the hunt group 
will return to the hunt group whenever this station 
answers and then disconnects. 
N- It is equipped with a station instrument that 
operates as a regular station. 
ANNOUNCEMENT TIMER (18 SECONDS): 
This prompt does not appear in Intermediate soj?ware. 
Enter the amount of time (O-255 seconds) that a 
call will ring (unanswered) before being sent to the 
announcement station. 
OVERFLOW STATION (NONE): Enter a circuit (X.Y) or intercom number (EXXX). 
Or, enter a hunt group pilot number (EXXX) or 
number (Hl-H5 in 
Basic and Intermediate software, 
Hl-H20 in 
Advanced software). If you enter 
NONE, advance to the OVERFLOW TIMER 
prompt. 
IS THE OVERFLOW A PLAYBACK DEVICE 
(W 
This prompt appears in the Advanced soj?ware only 
Y- 
Whether the overflow station is equipped with 
a playback device or a station instrument, calls that 
overflowed from the hunt group will return to the 
hunt group whenever this station answers and then 
disconnects. 
N- It is equipped with a station instrument that 
operates as a regular station. 
OVERFLOW COUNT (0): 
This prompt appears if you answered Y to the overflow 
playback deviceprompt. 
Enter the number of times 
(O-25) calls will be allowed to return to the 
playback device before recalling. 
OVERFLOW TIMER (72 SECONDS): Enter the amount of time (lo-255 seconds that a 
call will circulate through the hunt group 
(unanswered) before being sent to the overflow 
station. 
HUNT GROUP SUPERVISOR (NONE): Enter the circuit (X.Y) or intercom (EXXX) 
number of the keyset station that can monitor calls 
in this hunt group. Or, enter NONE to continue. 
REVIEW SAME HUNT GROUP AGAIN (N)? Y- Return to the HUNT GROUP X prompt. 
N- Continue to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Page 
5-78  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
REVIEW ADDITIONAL HUNT GROUPS (N)? Y- Return to the RANGE OF HUNT GROUPS 
prompt. 
N- Advance to the next prompt if using Advanced 
software. If using 
Basic or Intermediate software, 
you return to the database programming menu 
prompt ([ 
1:). 
RANGE OF VOICE COMPUTER GROUPS TO 
BE REVIEWED (NONE): The voice computer prompts are used in Advanced 
software only. 
Enter a range of voice computer 
group numbers (6-20) to be reviewed or 
programmed. ALL is a valid entry. Enter NONE to 
return to the database programming menu prompt 
([ 
13 
VOICE COMPUTER GROUP X - PILOT 
EXTENSION EXXX The current assignment is shown for reference only. 
Pilot numbers are assigned in program [B] (e_xiensions 
and feature access codes). 
VOICE COMPUTER GROUP NAME ( ): 
ORDERED LIST OF STATIONS ( ): 
NO ANSWER ADVANCE TIMER (18 
SECONDS): 
RETURN TIMER (72 SECONDS): Enter a name of up to seven characters or < to 
erase the existing name. 
Enter circuit (X.Y) or intercom (EXXX) numbers 
of voice mail stations to be included in the voice 
computer group. There can be up to 16 voice- 
mail/voice computer stations in hunt groups 6-10, 
and up to 8 voice mail/voice computer stations in 
groups 11-20. These stations will automatically be 
designated as voice mail stations as described on 
page 5-51. 
Enter the amount of time (3-255 seconds) that a 
call can ring at one station (unanswered) before 
advancing to the next station on the list. 
Enter the amount of time (10-255 seconds) a call 
will circulate through the voice computer group 
(unanswered) before being returned to the station 
that transferred it to the group or to the primary 
attendant. 
IS THIS A VOICE MAIL/VOICE COMPUTER 
GROUP (N): Y- The single-line station circuits in this group are 
connected to voice mail computers. When a call is 
transferred to the group, a single tone will prompt 
the user to also enter the desired mailbox number. 
Advance to the RECALL DESTINATION prompt. 
N- The circuits are not connected to voice mail 
computers. 
Page 
5-79