Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
B. [IB] ARS DIAL RULES (/RULE) 
12.7 
The system dials the number according to the 
dial rules assigned to the route group. If the dial rules 
do not tell the system to echo digits that are dialed 
(rules l-3), they are deleted. To program the digits 
that are added to the dialed number when the route 
group is selected (rules 4-lo), select B from the auto- 
matic route selection menu or IB or /RULE from the 
database programming menu. The first three rules 
are preset; rules 4-10 are programmable. 
12.8 Each dial rule can contain up to 16 digits in- 
cluding O-9, #, *, and timed pauses and/or 
hookflashes. To program pauses, enter P for a short 
pause, PP for a medium pause, and PPP for a long pause. The length of the pause (P) is determined by 
the programmable pause timer. If hookflash pro- 
gramming is enabled (in miscellaneous system data 
[AF]), you can enter an F (Flash) for a hookflash, P 
for a short pause, or PP for a medium pause. The 
length of the hookflash is determined by the pro- 
grammable CO hookflash timer. Each pause or 
hookflash (P, PP, PPP, or F) is considered one digit. 
The prompts appear as shown below. End each entry 
with . 
NOTE: When dialing an ARS number, the system 
only sends out a total of 48 digits. For this reason, the 
complete ARS number (including the telephone 
number and any assigned dial rules) should be kept 
under 48 digits. 
DIAL RULE 1. ECHO TOLL FIELD (1, 0, 01, 
OR 011) 
DIAL RULE 2. ECHO AREA CODE 
DIAL RULE 3. ECHO LOCAL ADDRESS OR 
COUNTRY CODE AND NATIONAL NUMBER 
DIAL RULE 4 ( ): 
. . . 
DIAL RULE 10 ( ): 
REVIEW DIAL RULES AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
RANGE OF ROUTE GROUPS TO BE 
REVIEWED (ALL) : 
ROUTE GROUP X 
DIALING RULES ( ) : 
REVIEW SAME ROUTE GROUPS AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
v ORN) 
REVIEW ADDITIONAL ROUTE GROUPS (N)? 
The first three dial rules are shown for reference only. 
They cannot be changed. 
Enter up to 16 digits. Include pauses and/or 
hookflashes (P, PP, PPP, or F), if necessary. 
Y- Return to ADD RULE 4. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y c CR > to save the changes or N 
< CR > to leave the database unchanged. 
Enter a range of route group numbers (l-8). Enter 
NONE to return to the automatic route selection 
menu prompt ([I]:). 
Enter a list of dial rules (l-8) that are to be used 
with this route group. Separate the numbers with 
commas. List them in the exact order that the 
number should be dialed (i.e., toll field, area code, 
local address). The entq redisplays for verification. 
Enter < CR > if it is correct or enter new 
information if it is incorrect. 
Y- Return to the first route group selected. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Y- Return to the RANGE OF ROUTE GROUPS 
prompt. 
N- Return to the automatic route selection menu 
prompt ([I]:). 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 2, May 1990 
GMX-48 INSTALLATION & MAINTENANCE 
13. [J] DATABASE SAVE/RESTORE 
(/SAVE) NOTE: To store the entire system database, approxi- 
mately 1OOK bytes of memory are required. 
13.1 This program allows an unrestricted program- 
mer to save and/or load the database using an exter- 
nal storage device such as a personal computer. (Re- 
fer to SPECIFICATIONS, page 2-17, for informa- 
tion concerning the external storage device.) 132 To reach this program, enter J or /SAVE from 
the database programming menu. The prompts ap- 
pear as follows. 
SELECT DEVICE PORT 
P = PRIMARY 
A = ACCESSORY PORT 1 
B = ACCESSORY PORT 2 
SELECT DEVICE PORT (P/A/B): 
This prompt does not appear in Basic sofiare. 
Choose the output port to which the storage device 
will be attached. Enter P for the KSU port or enter 
A or B for the desired APM port. 
DELAY VALUE (DEFAULT = 10 SECONDS): 
This prompt appears only if the port is connected to 
the terminal you are using. 
Set the delay to a value 
between 1 and 2.55 seconds to allow time to prepare 
the terminal to send or receive the information. 
Make sure that the baud rates of the selected 
RS-232-C port and the storage device are the same. 
ECHO ENABLE (N)? 
SELECT DEVICE HANDLER 
D = CPU/DISK DEVICE 
T=TECHTRAN DATACASSETTE 
DEVICE HANDLER (D/T)? 
SELECT FILE TRANSFER PROTOCOL 
Y = ENABLE 
N = DISABLE 
ACK/NAK (DEFAULT = DISABLE)? 
SELECT SAVE/RESTORE OPERATION 
S=SAVE 
R = RESTORE 
OPERATION (R/S)? Y- The data appears in Motorola-S format on the 
terminal. 
N- The data is not displayed. 
NOTE: Some data devices do not operate properly 
when echo is enabled. Unless otherwise instructed, 
it is recommended that echo not be enabled. 
Select the type of storage device that will send or 
receive the data. 
If CPUIDISK DE VlCE was selected, this prompt 
appears and allows you to determine the transfer 
protocol. The 
ACK/NAK file transfer protocol 
provides a method of validating each line of the 
database as it is transferred from one device to the 
other. As each line is transferred, the value that 
was received is compared with the value that was 
sent. If the two values match, the ACK character is 
transmitted to the sending device and the next line 
is sent. If the values do not match, the NAK 
character is transmitted to the sending device and 
the same line is sent again. 
S- Information is sent from the system to the 
storage device. 
R- Information is transferred from the storage 
device to the system. 
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							INTER-TEL PRACTICES ‘.. 
PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
13.3 The 
terminal then prints one the following sets of instructions for beginning the save/restore function: 
If a delay time is set: 
THE DELAY OPERATION IS NOW IN EFFECT. 
PROCEED WITH ANY RE-CABLING (ETC.) AS 
NECESSARY. THE SPECIFIED OPERATION 
WILL START WHEN THE DELAY TIMER 
EXPIRES. 
: If another port is selected and a delay time is not set: 
ESTABLISH ANY NECESSARY COMMUNICATION WITH THE 
HOST/DEVICE, THEN TYPE CONTROL-P WHEN READY TO 
PROCEED. 
13.4 When the selected operation is successfully completed, the following message appears: 
*** REQUESTED DATABASE OPERATION HAS SUCCESSFULLY COMPLETED *** 
13.5 If using the restorefinction, the PERFORM A SYSTEM RESET NOW (Y or N) message is printed when 
the programmer attempts to exit the system after the database has been loaded. Enter Y < CR > to reset the 
system. 
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							PROGRAMMING INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
14. [K] SYSTEM INITIALIZATION AND 
RESET (/INIT) this program, enter K or /INIT from the database pro- 
gramming menu. The prompts are preceded with a 
warning: 
14.1 This program allows an unrestricted program- 
mer to reset the database or return it to the default 
configuration. It is used when the system is first in- 
stalled or when the KSU has been replaced. To access WARNING: THIS TASK WILL END THE 
PROGRAMMING SESSION AND TERMINATE 
ALL CALLS IN PROGRESS AS PART OF THE 
INITIALIZATION PROCESS. 
SYSTEM INITIALIZATION OPTION 
I = INITIALIZE TO SYSTEM DEFAULT 
VALUES 
R= SYSTEM RESET 
D = SCHEDULE A DELAYED RESET 
C = CANCEL A DELAYED RESET 
SYSTEM INITIALIZATION OPTION (R): I- Initializing the database returns system 
information to default values. Advance to the 
PRESERVE SELECTED DATA prompt. 
R- A reset of the system does not change the 
database, but drops all calls in progress and erases 
the SMDR buffer. Advance to the PERFORM 
UPDATE TO SYSTEM prompt shown on the next 
page. 
NOTE: Besides dropping all C.O. and intercom 
calls in progress (including the modem, if in use) 
and erasing the SMDR buffer, a reset also cancels 
background music, queue requests, inter-station 
messages, reminder messages, and redial memory. 
Other miscellaneous items, such as programmed 
forwards, do-not-disturb messages, day/night mode 
operation, redial mode, etc., are preserved. 
D- To schedule a delayed reset, continue to the 
next prompt. 
C- A previously scheduled reset is cancelled. 
Advance to the PERFORM UPDATE TO 
SYSTEM prompt shown on the next page. 
DELAYED RESET TIME (HH:MM): Enter a time in 24-hour international format (i.e., 
13:OO = 1:CKlPM). The time entered is redisplayed. 
Press < CR > to accept that time or enter a new 
time to change it. When the time has been 
accepted, continue to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
Cy ORN) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to cancel the request. 
DELAYED RESET SCHEDULED FOR xX:xX The terminal returns to the database programming 
menu prompt ([ I:). 
PRESERVE SELECTED DATA (N): N- All data is returned to the default values. 
Advance to the PERFORM UPDATE TO 
SYSTEM prompt. 
Y- Continue to the next prompt to select specific 
data to be saved. 
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							INTER-TEL PRACTICES ‘. 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
PRESERVE SYSTEM TIMERS (N): 
PRESERVE SYSTEM SPEED DIAL (N): 
PRESERVE ACCOUNT CODES (N): 
PRESERVE EXTENSION AND FEATURE 
CODE ASSIGNMENTS (N): 
PRESERVE STATION INFORMATION (N): 
PRESERVE TOLL-RESTRICT TABLES (N): 
PRESERVE AUTOMAmC ROUTE SELECI-ION 
TABLES (N): 
PRESERVE REPORT PROGRAMMING (N): 
REVIEW SELECTED DATA AGAIN (N)? 
PERFORM UPDATE TO DATABASE 
(Y OR N)? 
MAJOR RESET 
For the following PRESERVE prompts, enter Y . 
< 
CR > to save the information or N c CR > to 
return the information to default values: 
All system timers. 
All system speed-dial numbers (including 
non-display and tenant-specific designations). 
NOTE: This does not preserve the system 
speed-dial programming station assignment. 
All standard and forced account codes. 
All intercom numbers and feature codes. 
User names, station speed-dial numbers, 
programmable feature keys, SCOS, secretarial 
intercept, attendants, call forward requests, and 
account code indexes. 
Overlapping area/office code designation, 
allowed/restricted area and office codes, local area 
code, alternate carrier numbers, and allowed long 
distance numbers. 
I 
This prompt does not appear in Basic software. 
Automatic route selection programming 
information. 
SMDR reports, SAR/call cost information, tenant 
names, and error reports. 
Y- Return to the PRESERVE SYSTEM TIMERS 
prompt. 
N- Continue to the next prompt. 
Y- Complete the selected function (initialize or 
reset). 
N- Return to the database programming menu 
prompt ([ I:) without affecting the system. 
This appears if you initialized or reset the system. 
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							PROGRAMMING 
Issue 2, May 1990 ‘.. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
15. SMDR AND ERROR 
PROGRAMMING 
15.1 To program the station message detail record- 
ing (SMDR) and error message output, select B from 
the applications program menu. This program sets 
the parameters for the SMDR and error output. Use 
the SMDR program planning sheet in Figure 5-15 on 
page S-167. 
15.2 If a password is required for access to the 
SMDR and error programming menu, the PASS- 
WORD: prompt is displayed. If an incorrect password 
is entered, the terminal returns to the applications 
program menu. 
A. [A] SMDR OUTPUT (/OUTR) 
15.4 
To activate or halt the output port for SMDR, 
enter A or /OUTR from the SMDR and error pro- 
15.3 The SMDR produces a record of calls and their 
costs as well as system error messages. Report format 
and error messages are discussed in the FEAmRES 
section, starting on page 4-108. The menu appears as 
shown below: :, 
; 
SMDR AND ERROR PROGRAMMING 
[A] SMDR OUTPUT 
[B] SMDR REPORTS 
[C] ERROR OUTPUT 
[D] ERROR REPORTS 
[E] ON-LINE ERROR REPORTS 
[F] SMDR AND ERROR PASSWORD 
? DISPLAY MENU 
. EXIT 
gramming menu. The following prompt is displayed. 
Halting the SMDR output places the information (at 
least 10 calls) in a buffer that is printed when the 
SMDR resumes operation. 
SMDR OUTPUT ACTIVE (Y): 
Y- Activate the SMDR output. 
N- Halt the SMDR output. 
SMDR~OUTPUT PORT 
P = PRIMARY 
A = ACCESSORY PORT 1 
B = ACCESSORY PORT 2 
SMDR OUTPUT PORT (P): 
This prompt does not appear in Basic software. 
Choose the output port to which the SMDR device 
will be attached. Enter P for the KSU port or enter 
A or B for the desired APM port. 
PERFORM UPDATE TO SYSTEM DATABASE 
V ORN) This prompt appears only if new information was 
entered. Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SMDR and error programming menu 
prompt (I 
I:). 
-,.’ 
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							INTER-TEL PRACTICES PROGRAMMING 
GMX.48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
B. [B] SMDR REPORTS (/SMDR) 
15.5 To 
determine the information that is included 
in the SMDR report, select B or /SMDR from the 
SMDR and error programming menu. 
15.6 To program the SMDR report contents, enter 
Y or N to any or all of the following options. End all 
entries with c CR 
> . 
RECORD ALL INCOMING CALLS (Y): 
RECORD ALL LOCAL CALLS (Y): 
RECORD ALL TOLL CALLS (Y): 
RECORD ALL DISA CALLS (Y): 
RECORD ALL CONFERENCE CALLS (Y): 
RECORD ALL RING-IN DIAGNOSTICS (Y): 
SUPPRESS ALL OUTGOING DISA DIGITS (N): 
SUPPRESS ALL ABSORBED DIGITS (N): 
SUPPRESS ALL BUT THE FIRST TOLL DIGIT 
(N): Records all incoming calls. 
Records all local, non-toll calls that are longer than 
the valid call timer. 
Records all toll calls that are longer than the valid 
call timer. Toll calls include calls that begin with 1 
or 0, are longer than seven digits, or contain a 
restricted office code. 
This prompt does not appear in Basic sofrware and is 
not used in Intermediate sojlware. 
All calls made using DISA are recorded, even 
DISA calls placed to stations not listed in the 
SMDR LIST OF STATIONS prompt below. 
All conference calls that involve an outgoing line 
are recorded, even conference calls involving 
stations not listed in the SMDR LIST OF 
STATIONS prompt below. 
A ring-in message is recorded for every incoming 
call (whether answered or unanswered) to indicate 
how long it rang. All incoming calls are recorded, 
even those involving stations not listed in the 
SMDR LIST OF STATIONS prompt below. 
This prompt does not appear in Basic sofiware and is 
not used in Intermediate software. 
Y- 
DISA-to-outside call digit will not appear in 
the report. 
N- All digits dialed to place an outgoing call via 
DISA appear in the report. 
Y- Absorbed digits (on local or PBX lines) will not 
appear in the report. 
N- Absorbed digits appear in the report. 
NOTE: If absorbed digits are repeatable on a local 
line, the absorbed digits will not appear in the 
SMDR report. 
Y- Only the first digit of the toll field(s) will 
appear in the number dialed field (i.e., if 
“10XxX-l-...” was dialed, only “11” would 
appear). 
N- The entire toll field will appear in the report. 
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							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
SMDR LIST OF STATIONS (ALL): Enter the extension (EXXX) or circuit (X.Y) 
number(s) of the station(s) that will appear in the 
report. ALL and NONE are valid entries. 
SMDR FORMAT 
W = WIDE 
N = NARROW 
SMDR FORMAT (W): 
REVIEW SMDR AGAIN (N)? W- Selects the 80-character report format. 
N- Selects the 64-character report format. (Refer 
to FEAWRES, pages 4-109 and 4-110, for 
examples.) 
Y- Return to the RECORD ALL INCOMING 
CALLS prompt. 
N- Return to the SMDR and error programming 
menu prompt ([ 1:). 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
C. [C] ERROR OUTPUT (/OUTE) complete record of all errors. At least 20 error mes- 
sages are held in a buffer. These messages are printed 
15.7 Select C or /OUTE from the SMDR and error 
programming menu to determine the output type for 
the system error reports. The programmer can halt 
the error output so that messages are only printed 
when service personnel request them. Or, the pro- 
grammer can choose to have continuous output for a as soon as the output is activated again. 
15.8 If, when activating error message output, 
SMDR is active, error messages appear within the 
SMDR report and call information is buffered while 
the message prints. 
ERROR MESSAGE OUTPUT ACTIVE (Y): N- Halt the error message output. 
Y- Restore the error message output. 
ERROR OUTPUT PORT 
This prompt does not appear in Basic software. 
P = PRIMARY Choose the output port to which the error 
A = ACCESSORY PORT 1 recording device will be attached. Enter P for the 
B = ACCESSORY PORT 2 KSU port or enter A or B for the desired APM 
ERROR OUTPUT PORT (P): port. 
PERFORM UPDATE TO SYSTEM DATABASE 
This prompt appears only if new information was 
(Y 
OR N) entered. Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SMDR and error programming menu 
,, prompt (1 I:>* 
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							‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
D. [D] ERROR REPORTS (/ERR) sages 
for all alarms and for all field service diagnostics 
are enabled, and error messages for all engineering 
15.9 This program determines the types of error 
messages to be included in the error report. It can be 
reached by entering D or /ERR from the SMDR and 
error programming menu. You may wish to use the 
program planning sheet in Figure 5-15 on page 5-167. 
15.10 When the system is initialized, error mes- diagnostics are disabled. 
NOTE: Do not enable error reports for engineering 
diagnostics unless requested to do so by authorized 
service personnel. 
15.11 The prompts are as follows. Enter Y < CR > 
to include the information or N < CR > to exclude it. 
REPORT ALL ALARMS 
[ + + +] (Y): 
REPORT ALL FIELD SERVICE DIAGNOSTICS 
[***I (Y): 
REPORT ALL ENGINEERING 
DIAGNOSTICS [- - -1 (N): 
REVIEW ERROR MESSAGES AGAIN (N) 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) An error message is recorded for all minor and 
major system alarms. (Refer to FEATURES, page 
4-111, and TROUBLESHOOTING, page 6-4, for 
more information concerning system alarm 
reporting.) 
An error message is recorded for all field service 
diagnostics. A customer service representative 
should be contacted if any of these error messages 
are printed. Refer to TROUBLESHOOTING, 
page 6-5, for a listing of field service diagnostics. 
An error message is recorded when the software 
detects an inconsistent or illogical condition in the 
dynamic database, when the operating system 
detects an error in the non-operating system 
software on the same circuit board, and if the 
operating system detects an inconsistency or error 
condition in its own data structures. These error 
messages are for engineering use only. 
Y- Return to the REPORT ALL ALARMS 
prompt. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SMDR and error programming menu 
prompt (] 
I:). 
Page 5-109