Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
21.11 If 
a station in a linear or distributed hunt 
group is in call forward mode, the station will not re- 
ceive hunt group calls. However, if a station in an all- 
ring hunt group is in call forward mode, the line key 
will flash to indicate a ringing hunt group call (but the 
station will not ring). 
::’ 
:, 
21.12 Call forwarding overrides any secretarial in- 
tercept assignment. 
21.13 When a station that is forwarded to another 
station receives a message waiting indication, the 
message indication stays at that station; the message 
waiting indication does not appear at the station that 
is receiving the forwarded calls. 
21.14 Queue callbacks and recalls do not forward, 
except that a recall at the attendant’s station will for- 
ward to another station. 
FWD 
Key 
21.15 Keyset users may program their FWD key 
with any of the forwarding feature codes. In the de- 
fault configuration, the FWD key is programmed to 
forward all calls. 
21.16 A keyset’s FWD key is lit when the station is 
programmed for call forwarding. When the lit key is 
pressed, the user has the option of canceling or 
changing the forward destination. 
NOTE: If the FWD key is programmed with a feature 
code that forwards outside calls only, the user cannot 
use the IC key to terminate programming and thus in- 
clude intercom calls. 
Forwarding To An 
Outside Number 
21.17 
When programming a station for call forward 
to an outside telephone number, a select line group 
feature code is programmed before the telephone 
number. If the station is called while the selected line 
group is busy, the caller will hear continuous busy sig- 
nals and the forward will not go through. The caller 
cannot camp on, queue, or leave a message and must 
hang up and try again. If another user transfers a call 
to a station that is forwarded to an outside number, 
the transferring party must wait for a line to be seized 
and the complete number to be dialed before hanging 
up. Fqilure to wait for the connection to be completed will result in the call immediately recalling the tran- 
sferring station. 
21.18 A line must be exempt from ARS Only to al- 
low ARS-Only stations to use it for the call forward to 
the public network feature. To do this, the line(s) 
must be assigned to a line group so that stations can 
enter a line group access code when programming the 
call forward number. For call forwarding and line 
group access purposes, all lines in the line group must 
be exempt from ARS Only; if not, an attempt to ac- 
cess the line(s) results in reorder tones. 
21.19 The forwarding station’s, not the caller’s, line 
and toll restrictions are checked when the call is for- 
warded to an outside number. 
’ 
NOTE: While this system is designed to be reasonably 
secure against C.O. line misuse by outside callers, 
there is no implied warranty that it is invulnerable to 
unauthorized intrusions. If the central office does not 
provide supervision and disconnect the call when one 
party hangs up, it is possible for a caller to remain con- 
nected to a C.O. line circuit. If this happens, and the 
caller begins dialing, the call could be placed through 
the system and would then be billed to the system’s 
owner. The system cannot check this type of call for 
toll restriction and may not register the call in SMDR. 
This problem could arise when a call is connected to a 
station, or when it is forwarded or transferred to the 
public network. 
21.20 If using a PBX line to forward to an outside 
telephone number, a PBX access code is entered af- 
ter the select line group feature code and before the 
telephone number. Then, when a call is forwarded, 
the system automatically pauses for the duration of 
the pause digit timer before dialing the rest of the 
number. When other special digits are required, the 
user can insert a pause (short medium or long). And, 
if the system is programmed to allow hookflashes in 
speed-dial numbers the user may also enter a hook- 
flash in the number. 
21.21 When an outside call is forwarded to an out- 
side number, the unsupervised C.O. timer is acti- 
vated. If using Basic software (or 
Intermediate or Ad- 
vanced 
software without an’APM), the unsupervised 
call recalls the primary attendant or system alarm sta- 
tion when the timer (and the abandoned recall timer) 
expires. If using 
Intermediate or Advanced software 
and an APM is installed, both parties hear a burst of 
Page 4-71  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
intercom dial tone when the timer expires. Either 
party can reset the timer by pressing any DTMF key 
before the SL dial initiation timer expires. If the un- 
supervised C.O. timer is not reset, the call recalls the 
attendant. If the attendant does not answer the recall 
before the abandoned recall timer expires, the call is 
disconnected. 
NOTE: There may be some reduction in voice volume 
when an outside call is forwarded to an outside tele- 
phone number. 
Forwarding Calls To An Intercom Or Outside 
Number 
2 I .22 
TO FOR WARD CALLS: 
(1) Keyset: 
EITHER, 
while on or off hook, press the FWD 
key to forward calls (except queue callbacks 
and recalls) according to how the FWD key is 
programmed. If on hook, the SPKR key is lit. 
(Display shows PROGRAM FORWARD.) 
(3) 
OR, while on or off hook, press the SPCL key 
and enter one of the following feature codes. 
If on hook, the SPKR key is lit. (Display shows 
PROGRAM FORWARD.) 
l Call forward all calls (355) 
l Call forward if no answer (356) 
l Call forward if busy (357) 
l Call forward if no answer or busy (358) 
l CO forward all calls (351) 
l CO Call forward if no answer (352) 
e CO Call forward if busy (353) 
l CO Call forward if no answer/busy (354) 
Single-Line Set: Lift the handset and enter 
one of the feature codes listed above. 
(2) EITHER, dial the intercom number of the sta- 
tion to receive the calls or “0” for the atten- 
dant. (Or, keysets only, press the MSG key to 
forward calls to the assigned message center.) 
If you dialed an invalid intercom number, your 
display shows FORWARD TO INVALID 
NUMBER and you hear reorder tones. 
21.23 
OR, dial a select line group feature code 
,(81-87,89, or 9), the PBX access code (if using 
Page 4-72 a PBX line), and the desired outside telephone 
number. 
To include pauses or hookfla&hes in 
the number: Press 
the SPCL key once for a 
short pause (S), twice for a medium pause (M), 
and three times for a long pause (L). If hook- 
flash programming is enabled, press the SPCL 
key once for a hookflash (F), twice for a short 
pause (S), and three times for a medium pause 
(M). 
If you hear repeating reorder tones, you entered 
an invalid line group feature code or dialed a 
restricted number and must start over. (Dis- 
play shows FORWARD TO RESTRICTED 
LINE.) 
NOTE: If a PBX access code was entered, the 
system automatically pauses for the duration 
of the pause digit timer before dialing the rest 
of the number. (Display shows an “S” to indi- 
cate a short pause.) 
Keyset: Zf off hook, hang up. If on’ hook, press 
SPKR. 
OR, If you entered 355, 356, 357, or 358 in the 
first step: 
To forward only CO calls: Press any line 
key or the ANS key. 
To forward only IC calls: Press the IC key. 
After using either method, you hear a progress 
tone and the FWD key is lit (display shows 
FWD [condition] TO XXX). If you attempted 
to forward calls to a station that is uncondi- 
tionally forwarded to your station, your display 
shows SYSTEM DETECTED FORWARD 
LOOP and you hear reorder tones. 
Single-Line Set: Hang up. 
TO CANCEL ANY CALL FOR WARD REQUEST.. 
Keyset: Press the lit FWD key (the key goes 
off). 
Zf on hook, press the lit SPKR key (the key 
goes off). 
If offhook, hang up. You hear a prog- 
ress tone. (Display shows CANCEL ANY 
CALL FORWARD.) 
Single-Line Set: Lift the handset, enter the 
cancel any call forward feature code (359), and 
hang up.  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 
1990 
Forwarding To the Message Center Forwarding To Voice Mail 
21.24 Keyset users have a simple method for for- 
warding calls to the their designated message center. 
The user presses the FWD key and then the MSG 
key. Calls forwarded through the keyset are then sent 
to the keyset’s designated message center. 
21.25 
TO QUICKLY FORWARD CALLS TO YOUR MES- -. SAGE CENTER (KEYSETS ONLY): 
While on or off hook, press the FWD key and 
then the MSG key. (Display shows FWD [con- 
dition] TO XXX). Zf on 
hook, press the lit 
SPKR key (the key goes off). 
Zfoffhook, hang 
UP* 
21.26 If the station is forwarded to the voice mail 
unit or if the message center is a voice mail system, 
the keyset user’s intercom number (which is usually 
the mailbox number) is automatically dialed when the 
voice mail unit answers the forwarded call. In fact, 
whenever any station (keyset or single-line) is for- 
warded to a designated voice mail system, the sta- 
tion’s intercom number is automatically dialed when 
the voice mail unit answers the forwarded call. 
NOTE: If a CO. line is assigned direct ring in to mul- 
tiple stations, and if any of the stations are forwarded 
to a voice mail system, incoming calls will not be for- 
warded to the voice mail unit. 
Page 
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							FEATURES 
INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION 8z MAINTENANCE 
22. SPEED DIALING 
22.1 Three GMX-48 features provide speed- 
dialing. They are as follows: 
a 
A, System Speed Dialing: 
Up to 100,32-digit system 
or tenant-specific speed-dial numbers can be 
stored in system memory. 
Station 
Speed Dialing: Single-line set users can 
store up to 10, 16-digit outside numbers using 
speed-dial location codes (O-9). Using the ten 
speed-dial (SPD/BLF) keys, keyset users can 
store 10 outside telephone numbers (up to 16 
digits each) and 10 intercom numbers (up to four 
digits each). 
Intercom and Outside (C.O.) System Directory: 
(Intermediate and Advanced soffware only) The 
intercom directory enables display keyset users to 
“look up” intercom extension numbers and user 
names. The outside (C.O.) directory enables 
display keyset users to “look up” system speed- 
dial numbers and associated names. 
SYSTEM SPEED DIALING 
222 Speed dialing allows station users to dial stored 
telephone numbers quickly. Up to 100, 32-digit sys- 
tem or tenant-specific speed-dial numbers can be 
stored in system memory. Through database pro- 
gramming (but not through attendant programming), 
each individual number can be designated as avail- 
able to all stations or available only to stations within 
a certain tenant group. 
If desired, an identifying name 
can also be stored with each speed-dial number. (See 
also the C.O. Directory feature on page 
4-80.) 
22.3 
To keep system speed-dial numbers confiden- 
tial, a valid range of locations lo-99 can be pro- 
grammed as non-display numbers (see PROGRAM- 
MING, page 5-20). Locations 00-09 are always 
displayed. Non-display numbers can be used by any 
station user (as long as the number is assigned to the 
user’s tenant group or available to all stations in the 
system), but can only be displayed on the program- 
ming station’s keyset. (At keysets, non-display num- 
bers cannot be redialed or saved as station speed-dial 
numbers.) NOTE: Non-display numbers will appear in the 
SMDR report. 
22.4 System speed-dial numbers are subject to toll 
restriction unless a programmable option has been 
enabled that allows any station to dial any system 
speed-dial number regardless of that station’s SCOS. 
22.5 The system speed-dial numbers are stored us- 
ing location codes (00-99). When dialed, the numbers 
appear on a display keyset unless they have been pro- 
grammed as non-display numbers. Display keyset 
users can also view system speed-dial numbers and 
names that are available to their tenant group with- 
out dialing. When viewing non-display numbers only 
the name is displayed. 
. 
22.6 The system speed-dial numbers and names are 
protected by the database back-up battery and will not 
be erased in the event of a power failure. 
Programming System Speed-Dial Numbers 
22.7 The 
system speed-dial numbers and names are 
programmed by the installer or at any attendant sta- 
tion. However, attendants can only program or view 
numbers that are used system wide or in their particu- 
lar tenant group. In addition to the attendant 
stations, one display keyset can be designated as the 
system speed-dial programming station, which can 
program or view all system speed-dial numbers and 
all tenant-specific speed-dial numbers. When the sys- 
tem is initialized, the primary attendant station is the 
designated system speed-dial programming station. 
22.8 The system speed-dial numbers can contain up 
to 32 digits each and can, include hookflashes and/or 
short, medium, or long pauses for dialing a series of 
numbers. For example, the speed-dial number can 
contain an SCC local number, a pause, an access 
code, and the telephone number. PBX access codes, 
followed by a pause, may be included in speed-dial 
numbers. When programming speed-dial numbers, 
each hookflash and each single, double, or triple 
pause is considered one digit. However, when the 
number is actually speed dialed, each double pause 
counts as two digits and each triple pause counts as 
three digits. (Therefore, some of the digits may be lost 
if the number is extremely long and contains double 
or triple pauses.) The lengths of the hookflash and 
the pause are determined by the programmable 
“pause digit” and “CO hookflash” timers. 
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							‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
22.9 
To program system speed-dial numbers, use 
one of the following methods: 
e 
l 
:_: 
:; 
e 
Use the keypad to manually dial the number. If 
you make a mistake, press the MUTE key to back- 
space. 
Press the REDL key to enter the last number 
dialed or saved at the station (up to 
32 digits). 
Press one of the SPD/BLF keys on the keyset to 
enter the outside telephone number (up to 16 dig- 
its) programmed under that key. 
22.10 If Intermediate or Advanced software is in- 
stalled, to program speed-dial names, keypad keys are 
used to enter the desired letters, numbers, and punc- 
tuation. The number of times a key is pressed deter- 
mines which character is entered. For example, 
77776444844 would enter “SMITH”. When adjoining 
characters are located under the same key, press the 
FWD key once to advance to the next character. For 
example, 5666 FWD 66337777 would enter “JONES.” 
Refer to the chart below to program speed-dial 
names. (Note that letters correspond to the letters 
printed on the keypad keys.) 
NUMBER OF TIMES KEY IS PRESSED KEY 1 2 3 4 
5 
I 
NOTE: The character values for key number “1” in 
the chart are different than those found for custom 
programming do-not-disturb messages (see page 
4-86). This is due to the loss of the pound (#) key and 
asterisk (*) key character values. Intercom directory, 
C.O. directory, and system speed-dial programming 
all use the chart above. 
Page 
4-75 
22.11 TO PROGRAM OR CHANGE SYSTEM SPEED-DIAL 
NUMBERS AND NAMES (ATTENDANTS AND THE 
DESIG- 
NATED SYSTEM SPEED-DIAL PROGRAMMING KEYSET 
ONLY): 
NOTE: If you make a mistake, use the MUTE key to 
backspace. Or, lift and replace the handset (the name 
and number in memory remain unchanged); then 
start over. 
(1) While on hook, press the SYS SPD key (or 
press SPCL and enter the program system 
speed-dial feature code - 020). (Display 
shows PROGRAM SYSTEM SPEED DIAL.) 
’ 
(2) Enter the speed-dial location code (00-99). 
(The MSG key is lit and the display shows the 
name and number or, if 
one does not exist, NO 
OUTSIDE #.) If 
using Basic software, skip to 
step 4. 
If using Intermediate or Advanced soft- 
ware, go 
to the next step. If you do not continue 
to the next step, the display times out after the 
long interdigit timer expires and you must-start 
over. 
(3) EITHER, enter or change the name for the 
speed-dial number 
using your keypad. Refer to 
the chart. If necessary, use the MUTE key to 
back up and erase existing characters. Press 
the MSG key (it will go out and the cursor will 
move to the top line). 
OR, if the existing name is correct, or you do not 
wish to program a name, press the MSG key (it 
will go out and the cursor will move to the top 
line). Proceed to the next step. 
(4) Enter or change the number (up to 32 digits) to 
be stored using the keypad, one of the SPD/ 
BLF keys, or the REDL key. 
If necessary, use 
the MUTE key to back up and erase existing 
numbers. (Display shows the number as it is 
entered.) 
To include pauses or hookflashes in 
the number: 
Press the SPCL key once for a 
short pause (S), twice for a medium pause (M), 
and three times for a long pause (L). If hook- 
flash programming is enabled, press the SPCL 
key once for a hookflash (F), twice for a short 
pause (S), and three times for a medium pause 
(M). You may not exceed 32 digits. 
(5) Press any line key to save the number. You 
hear a single progress tone when the number is  
						

							FEATURES 
INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
accepted. (Display shows PROGRAM SYS- 
TEM SPEED DIAL.) 
(6) 
EITHER, repeat steps 2 through 5 for each 
number to be entered or changed. 
OR, wait for the display to return to the date 
and time (after the long interdigit timer ex- 
pires) or lift and replace the handset. 
22.12 
TO ERASE SYSTEM SPEED-DLAL NAMES ANDIOR 
NUMBERS (ATTENDANTSAND THE DESIGNATED SYSTEM 
SPEED-DlAL PROGRAMMING KEYSET ONLY): 
(1) 
(2) 
(3) 
(4) 
(5) While on hook, press the SYS SPD key (or 
press SPCL and enter the program system 
speed-dial feature code - 020). (Display 
shows PROGRAM SYSTEM SPEED DIAL.) 
Enter the speed-dial location code (00-99). 
(The MSG key is lit and the display shows the 
name and number.) If using Intermediate or Advanced software and 
you wish to erase the name, 
press the MUTE key 
repeatedly until the name is erased. Press any 
line key, You hear a single progress tone when 
accepted. 
If you wish to erase the number, press the MSG 
key, then press the MUTE key repeatedly un- 
til the number is erased. Press any line key. 
You hear a single progress tone when ac- 
cepted. 
EITHER, repeat steps 2 through 4 for each 
number to be erased. 
OR, wait for the display to return to the date 
and time (after the long interdigit timer ex- 
pires) or lift and replace the handset. 
Viewing System Speed-Dial Numbers 
22.13 TO VIEW SYSTEM .SPEED-DUL NUMBERS AND 
NAMES ATATTENDANT STATIONSAND THE DESIGNATED 
SPEED-DL4L PROGRAMMING STATION: 
NOTE: If you make a mistake, lift and replace the 
handset; then start over. 
(1) 
(2) 
(3) 
While on hook, press the SYS SPD key (or 
press SPCL and enter the system-speed dial 
feature code - 381). (Display shows PRO- 
GRAM SYSTEM SPEED DIAL.) 
Enter the desired location code (00-99). (The 
display shows the programmed name and 
number.) 
Wait for the display to return to the date and 
time (after the long interdigit timer expires) or 
lift and replace the handset. Then repeat the 
procedure for each number to be viewed. 
22.14 TO VIEW SYSTEM SPEED-DIAL t&JMB&-S AND 
NAMES AT ANY DISPLAY KEYSEi? 
(1) 
(2) 
(3) 
While on hook, press the SYS SPD key (or 
press SPCL and enter the system speed-dial 
feature code - 381). (Display shows RE- 
VIEW SYSTEM SPEED DIAL.) 
Enter the desired location code (00-99). 
(Display shows the programmed name and 
number. Or, if it is a non-display number, the 
display shows the name and NON DISPLAY 
#*) 
Wait for the display to return to the date and 
time (after the long interdigit timer expires) or 
lift and replace the handset. Then repeat the 
procedure for each number to be viewed. 
Page 
4-76  
						

							‘. 
INTER-TEL PRACTICES FEATURES 
GMX.48 INSTALLATION & MAINTENANCE 
Issue 2, May 1990 
Dialing System Speed-Dial Numbers 
22.15 TO DIAL SYSTEM SPEED-DL4L. NUMBERS: 
Single-Line Set: Press the FLASH key (hook- 
flash) and enter the system speed-dial feature 
code (381). 
(1) Lift the handset and select an outgoing line. (3) Enter the location code (00-99) for the desired 
number. The number is automatically dialed. 
(Display shows the number dialed unless 
it is a 
(2) Keyset: 
Press the SYS SPD key (or press SPCL 
non-display number.) If you hear reorder 
and enter the system speed-dial feature code 
tones, your station is restricted from 
dialing 
- 381). the selected number. 
Page 4-77  
						

							FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
B. STATION SPEED DIALING 
22.16 
For convenience, each station user can pro- 
gram individual speed-dial numbers. Single-line set 
users can store up to 10, 16-digit outside numbers 
using speed-dial location codes (O-9). Using the 
speed-dial (SPD/BLF) keys and/or location codes, 
1Zline and 24-line keyset users can store 10 outside 
telephone numbers (up to 16 digits each) and 10 inter- 
com numbers (up to four digits each; see paragraph 
22.18 below). The 1Zline keysets have eight SPD/ 
BLF keys and 24-line keysets have 10 SPD/BLF keys. 
Together, the lamps in the keyset SPD/BLF keys 
create a busy lamp field that indicates the status of the 
stations programmed under the keys. Intercom num- 
bers can be either station intercom numbers or hunt 
group pilot numbers. 
Programming Station Speed-Dial Numbers 
22.17 
When entering the outside telephone num- 
bers, use one of the following methods: 
Use the keypad to manually dial the number. 
On a keyset, press the REDL key to enter the last 
number (up to the first 16 digits) dialed or saved at 
the station. 
On a keyset, press the SYS SPD key and enter the 
system speed-dial location code (00-99) to store 
one of the system speed-dial numbers in a station 
speed-dial location. (If the number is over 16 dig- 
its, only the first 16 digits are stored.) Non-display 
system speed-dial numbers cannot be stored in 
keyset station speed-dial locations. 
22.18 A station intercom number can be preceded 
with a pound (#) to always speed dial private intercom 
calls to the station. Or, a “4” may be entered before a 
station intercom number or hunt group pilot number 
to quickly reverse transfer (pick up) calls from that 
station or hunt group. If either of these options is 
used, normal handsfree intercom calls cannot be 
placed using that station speed-dial location or SPD/ 
BLF key. Also, when an intercom number is preceded 
by a “4”, the SPD/BLF key will not show the station’s 
status. local number, a pause, and an access code. If the sys- 
tem is installed behind a PBX, speed-dial numbers 
may contain the PBX access code if it is followed by a 
pause. When programming speed-dial numbers, each 
hookflash and each single, double, or triple pause is 
considered one digit. However, when the number is 
actually speed dialed, each double pause counts as 
two digits and each triple pause counts as three digits. 
(Therefore, some of the digits may be lost if the num- 
ber is extremely long and contains double or triple 
pauses.) The durations of the hookflash and the 
pause are determined by the programmable “pause 
digit” and “CO hookflash” timers. 
22.20 The station speed-dial numbers are stored in 
the system memory and protected by the database 
back-up battery. They will not be erased by unplug- 
ging the station instrument or by a power failure. 
2231 
TO PROGRAM STATION SPEED-DIAL NUMBERS 
USING A KEYSET; 
NOTE: If you make a mistake, lift and replace the 
handset; then start over. The number in memory re- 
mains unchanged. Or, use the MUTE key to back- 
space. 
(1) While on hook, press the SPD/BLF key to be 
programmed. (Display shows PROGRAM 
STATION SPEED DIAL # and the key num- 
ber.) 
(2) Dial the intercom number (up to four digits) or 
telephone number (up to 16 digits) to be 
stored. (Display shows the number.) 
To in. 
elude pauses in an outside telephone number: 
Press the SPCL key once for a short pause (S), 
twice for a medium pause (M), and three times 
for a long pause (L). If hookflash programming 
is enabled, press the SPCL key once for a 
hookflash (F), twice for a short pause (S), and 
three times for a medium pause (M). You may 
not exceed 16 digits. Do not program hook- 
flashes or pauses in intercom numbers, or you 
will receive reorder tones when trying to dial 
them. 
(3) 
EITHER, press the IC key ifan intercom num- 
ber was stored. 
22.19 Station users can also program pauses and/or 
hookflashes into the stored outside telephone num- 
bers. For example, the number can contain an. SCC 
Page 
4-78 OR, 
press any line key if a telephone number 
was stored.  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
You hear a single progress tone when the sys- 
tem has accepted the number. (Display shows 
both numbers stored under the key.) 
(4) Lift and replace the handset (or wait 5 seconds 
for the display to return to the date and time). 
Repeat the steps for each additional number 
to be stored. 
22.22 
TO PROGRAM STATION SPEED-DIAL NUMBERS 
USING A SINGLE-LINE SET: 
NOTE: Up to 10 outside telephone numbers can be 
stored using speed-dial location codes (O-9). If you 
make a mistake, hang up and start over. 
(1) Lift the handset and enter the program station 
speed-dial feature code (383). 
(2) Dial the speed-dial location code (O-9). 
(3) Dial the telephone number (up to 16 digits) to 
be stored and hang up. 
To include pauses or 
hooktlashes in the number: 
Press the FLASH 
(hookflash) key once for a short pause (S), 
twice for a medium pause (M), and three times 
for a long pause (L). If hookflash programming 
is enabled, press the FLASH (hookflash) key 
once for a hookflash (F), twice for a short 
pause (S), and three times for a medium pause 
(M). Each pause or hookflash counts as one 
digit. Wait 2 seconds after pressing the FLASH 
key before pressing it again; the system only 
recognizes one FLASH every 2 seconds. 
(4) Repeat the complete procedure for each num- 
ber to be stored. 22.23 
ERASE A STATION SPEED-DL4L NUMBER: 
Repeat the programming procedures, but do 
not dial a number (skip step 3). 
Viewing Station Speed-Dial Numbers ’ 
22.24 TO VIEW THE STORED NUMBERS (ON A DISPLAY 
KEYSET): 
(1) While on hook, press the desired SPD/BLF 
key twice. (Display shows the currently stored 
numbers.) 
(2) 
If desired, press other SPD/BLF keys once to 
view their numbers. (If the date and time dis- 
plays, the program has timed out; repeat step 
1.) 
Dialing Station Speed-Dial Numbers 
22.25 
TO DIAL A STATION SPEED-DL4L NUMBER: 
(1) Lift the handset. * 
(2) If placing an outside call, select an outgoing 
line. 
Ifplacing an intercom call, skip this step. 
(3) 
Keysets: Press the SPD/BLF key of the desired 
number. The number is dialed. (Display shows 
the number.) 
Single-Line Set: Press the FLASH key (hook- 
flash), and then press the STN SPD key or en- 
ter the station speed-dial feature code (382). 
Then dial the location code (O-9). The number 
is dialed. 
Page 4-79  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
23. INTERCOM AND C.O. DIRECTORY 
(KEYSETS ONLY) 
NOTE: This feature is available only in the Intermedi- 
ate 
and Advanced software packages. 
23.1 The intercom directory enables display keyset 
users to “look up” intercom extension numbers and 
user names. The C.O. directory enables display key- 
set users to “look up” system speed-dial numbers and 
associated names. The intercom directory is automat- 
ically updated whenever user names and/or intercom 
number information is reprogrammed. The C.O. di- 
rectory is updated whenever a system speed-dial 
number or name is reprogrammed. 
23.2 Once the desired intercom number/name or 
system speed-dial number/name has been selected, 
the user may automatically dial the number, store the 
number in a station speed-dial location, select a dif- 
ferent number/name, terminate the directory rou- 
tine, or switch to the other directory. A directory 
search can be performed when a call is waiting on con- 
ference or transfer hold at the station, if necessary. 
23.3 To use the directory, enter a letter, a string of 
letters, or a valid intercom number. If searching for a 
name, the full name need not be entered. The system 
will find the closest match and show the number and 
its associated name on the keyset display. Or, use the 
asterisk (*) or pound (#) keys to scroll backward or 
forward alphabetically through the stored list of 
names. (It is not possible to scroll through the inter- 
com numbers.) 
23.4 Keypad keys are used to enter the desired let- 
ters, numbers, and punctuation. The station user can 
switch between numeric and alphanumeric modes. 
(Numeric mode = MSG key unlit; alphanumeric 
mode = MSG key,lit.) In alphanumeric mode, the 
number of times a key is pressed determines which 
character is entered. For example, 77776444844 would enter “SMITH”. When adjoining characters 
are located under the same key, press the FWD key 
once to advance to the next character. For example, 
5666 FWD 66337777 would enter “JONES.” Refer to 
the chart below to program messages in alpha- 
numeric mode. The letters correspond to the letters 
printed on the keypad keys. 
NUMBER OF TIMES KEY IS PRESSED KEY 1 2 
3 4 
5 
NOTE: The character values for key number “1” in 
the chart are different than those found for custom 
programming do-not-disturb messages (see page 
4-86). This is due to the loss of the pound (A(> key and 
asterisk (*) key character values. Intercom directory, 
C.O. directory, and system speed-dial programming 
all use the chart above. 
A. INTERCOM DIRECTORY 
23.5 TO PERFORM AN INTERCOM DIRECTORYSEARCH: 
(1) While on or off hook, press SPCL and enter 
the intercom directory feature code (307). The 
MSG key lights (and the SPKR key lights if on 
hook) and the display shows INTERCOM 
NAME: on the top line, while the cursor is lo- 
cated on the bottom line. 
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