Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE 
Issue 2, May 1990 
6. USER-PROGRAMMABLE FEATURE 
AND STATION KEYS 
6.1 There are essentially four types of feature keys: 
Fixed-function feature keys: The feature codes ac- 
cessed by these keys are preset and cannot be 
changed by the programmer or the users. 
User-programmable feature keys: The default 
values for these keys are assigned on a system- 
wide basis in the database (see PROGRAM- 
MING, page 5-49). Users can then customize 
their stations by re-programming the keys to ac- 
cess the desired feature codes, as described below. 
Default values of the programmable keyset fea- 
ture keys are shown on page 4-36. These keys can 
be programmed to access any of the general fea- 
ture codes (except call splitting - 337, which is a 
single-line feature code). The keyset FWD key 
can be programmed with any of the eight call for- 
warding feature codes. Default values of the SLI 
programmable keys are shown on page 4-40. 
These keys can be programmed to access any of 
the general feature codes except keyset-only or 
attendant-only codes. 
Unused line keys assigned as fixed-function keys: 
Any 
unused line keys can be assigned feature 
codes in database programming. This makes them 
fixed-function keys that cannot be changed by the 
users. 
Station keys: Unused line keys can also be desig- 
nated as “station keys.” These user-program- 
mable keys are assigned default values in the 
database for up to four “soft key groups.” Keysets 
are then assigned to the soft key groups as desired. 
(Refer to PROGRAMMING, page 5-49, for de- 
tails.) Because the keys are user-programmable, 
they can be re-programmed to access the desired 
feature codes as described below. SLIs cannot 
have station keys because they do not have line 
keys. 
6.2 
TO DISPLAY THE CURRENT FEATURE OR STATION 
KEY ENTRIES ON A DISPLAY KEYSET: 
(1) While on hook, press the SPCL key and enter 
the feature key display feature code (326). 
(Display shows DISPLAY FEATURE KEY 
PROGRAMMING.) 
(2) Press the feature or station key(s) to be dis- 
played. (Display shows the current feature as- 
signed, as the keys are pressed.) 
,, 
6.3 TO RETURN THE FEATURE KEYS TO DEFAULTS: 
Keyset: While on or off hook, press the‘SPCL 
key and enter the feature key default feature 
code (325). 
If oflhook, hang up. 
Single-Line Set: Lift the handset, enter the 
feature key default feature code (325), and 
hang up. 
6.4 
TO RETURN THE KEYSET STATION KEYS TO DE- 
FAULTS: 
While on or off hook, press the SPCL key and 
enter the default station keys feature code 
(329). If off hook, hang up. 
6.5 
TO PROGRAM THE FEATURE OR STATION KEYS: 
(1) 
(2) 
(3) 
(4) 
Keyset: While on hook, press the SPCL key 
and enter the feature key programming fea- 
ture code (327). (Display shows NOW PRO- 
GRAMMING FEATURE KEY.) 
Single-Line Set: Lift the handset and enter the 
feature key programming feature code (327). 
Press the desired feature or station key. (Dis- 
play shows the feature currently assigned to 
the key.) 
Enter the feature code to be stored under that 
key. Keyset users hear a single progress tone 
when the programming is completed; single- 
line sets return to intercom dial tone. (Display 
shows the newly programmed feature.) An in- 
valid code causes repeating reorder tones and 
does not change the feature code assigned to 
the key. (Display shows ERROR! FEATURE 
CODE INVALID.) 
NOTE: If you do not enter a feature code, the 
programming mode times out when the long 
interdigit timer expires and you hear reorder 
tones; the feature code assigned to the key re- 
mains unchanged. 
Keyset: Wait for the display to return to date 
and time, or lift and replace the handset. To 
program other keys, repeat the procedure. 
Single-Line Set: Hang up or program other 
keys by repeating the procedure. 
Page 4-41  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
7. AUTOMATIC CALL ACCESS 
(KEYSETS ONLY) 
7.1 This feature allows a keyset user to determine 
the way in which incoming calls are answered. Fea- 
ture codes are entered by the users to select the type 
of call access. The four variations are as follows: 
The user hears intercom dial tone when the hand- 
set is lifted and must press a line key (or the ANS 
or OVER key) or the IC key to access an incoming 
call. 
The user can answer ringing intercom calls by sim- 
ply lifting the handset, but outside calls must be 
answered by pressing a line key or the ANS or 
OVER key. (When the system is initialized, all 
keysets have this type of call access.) 
The user can answer ringing outside calls by lifting 
the handset, but ringing intercom calls must be 
answered by pressing the IC key. 
The user can answer any ringing call by lifting the 
handset. If no call is ringing, the user hears inter- 
com dial tone when the handset is lifted. (This op- 
tion is the way single-line sets work.) 
NOTE: In any of the above variations, keyset users 
may still receive handsfree intercom calls (if en- 
abled). 
7.2 The selected options determine how all types of 
ringing intercom or outside calls (direct calls, trans- 
ferred calls, recalls, etc.) are answered. If more than 
one call is ringing at the station, the first call received 
is the first answered. 7.4 Camped-on calls cannot be answered by simply 
lifting the handset or pressing the SPKR key.-For ex- 
ample, a station is programmed to automatically an- 
swer ringing outside calls, but requires pressing the 
IC key to answer ringing intercom calls. If a private 
intercom call rings in and is immediately followed by 
an outside call ringing in, the display shows the inter- 
com call message and the outside call camps on. The 
intercom call also camps on when the handset is 
lifted. The user can then choose between the camped 
on calls by pressing either the IC key or the line, ANS, 
or OVER key. 
75 The automatic call access options can be pro- 
grammed at keyset stations only. Single-line sets are 
already designed to automatically answer ringing in- 
tercom and outside calls by lifting the handset. This 
cannot be changed. 
7.6 TO PROGRAM OUTSIDE CALL ACCESS: 
(1) While on hook, press the SPCL key. 
(2) Select the option: 
a. 
b. 
If you wish to automatically answer ringing 
outside calls by lifting the handset, 
enter the 
automatic line access feature code (360). 
You hear a progress tone. 
If you wish to access outside calls by pressing 
the line, AM, or OVER key, enter the can- 
cel automatic line access feature code 
(361). You hear a progress tone. 
7.3 When programmed for automatic C.O. line ac- 
cess, a station user with allowed answer, but without 
ring in, for a C.O. line must always press a line, ANS, 
or OVER key (or press SPCL and enter the automatic 
line answer 
feature code - 350) to answer a non-ring- 
ing call. Transferred ringing calls and recalls can be 
answered by lifting the handset. 
Page 4-42 7.7 
TO PROGRAM INTERCOM CALL ACCESS: 
(1) 
While on hook, press the SPCL key. 
(2) Select the option: 
a. 
b. 
Ifyou wish to automatically answer ringingin- 
tercom calls by IiYing the handset, 
enter the 
automatic intercom access feature code 
(362). You hear a progress tone. 
1f you wish to access ringing intercom calls by 
pressing the IC key, 
enter the cancel auto- 
matic intercom access feature code (363). 
You hear a progress tone.  
						

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
8. MUSIC-ON-HOLD AND 
BACKGROUND MUSIC 
8.1 The system can be equipped with a customer- 
provided external music source for calls on hold and 
calls waiting, as well as for background music on key- 
sets. 
8.2 The music-on-hold feature not only makes the 
wait as pleasant as possible, but it assures the holding 
party that the call is still connected. 
8.3 Music can also be heard on keyset speakers by 
using the background music feature code. Attendants 
can enable background music for the optional exter- 
nal paging speakers by entering a feature code (see 
page 4-101). Background music and intercom music- 
on-hold are interrupted for internal and external 
pages. Music over keyset speakers is also interrupted 
by calls, programming, and ringing at the station. 
8.4 
TO TURN KEYSET BACKGROUND MUSIC ON OR OFF: 
While on or off hook, press the BGND 
MUSIC key (or press the SPCL key and enter 
the background music on/off feature code - 
313). IfofShook, hang up. 8.5 The optional external music source is a 
customer-provided radio, tape player, or otherdevice 
connected through a jack on the KSU. If an external 
source is connected, music-on-hold (MOH) is en- 
abled by placing the MOH ON/OFF strap on the 
KSU in the ON position. It can be disabled by placing 
the strap in the OFF position. If disabled, background 
music can still be heard through keyset and paging 
speakers, and all internal callers will hear music when 
placed on hold or camped on. The volume of the 
music-on-hold may also be adjusted by placing the 
MOH HI/LO strap in the desired position. 
NOTE: In some circumstances, there may be broad- 
cast restrictions associated with the music. Check 
with the music’s original distributor and/or the radio 
station for copyright and broadcast restrictions con- 
cerning background music and music-on-hold. 
8.6 Throughout the instructions in this section of 
the manual, the term “music” refers to the selected 
music-on-hold option: music or silence. 
NOTE: If background music to external paging speak- 
ers is enabled, the volume of background music at 
keyset stations is lowered. 
Page 4-43  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
9. SIGNALS AND TONES -_ 
9.1 There are several distinct signals and tones on the GMX-48 System as shown in the tables below. 
A. RING SIGNALS 
9.2 The 
signals and tones generated by the ringer or keyset speaker are as follows. 
TYPE OF CALL SIGNAL 
Outside call Single long tone every 6 seconds I_ 
Intercom call or off-hook voice an- Two short tones and a pause 
nounce call (repeats for private calls) 
Queue callback Three short tones and a long 
pause (repeating) 
Recall from transfer or hold 
Reminder message 
_ _I 
Four short tones and a long 
pause (repeating) 
Eight short tones 
B. CALL PROCESSING SIGNALS 
9.3 The 
following signals and tones are heard through the handset or keyset speaker. 
SIGNAL 
ACTION 
Intercom dial tone 
Intercom busy signal 
slow repeating tones 
I 
I I 
I 
(until camp on) 
L 
Four fast tones and a 
pause (repeating) 
Reorder tone - fast tones 
(may be four tones or 
continuous) 
System busy signal - reorder 
tones followed by music n_n~m 
Single progress tone 
Camp-on tone - single 
tone every 15 seconds 
(programmable) 
Message waiting tone - 
Six tones followed by 
intercom dial tone after lifting 
the handset or hookflashing 
Consultation hold tones - 
four fast tones Handset lifted or SPKR or IC key 
pressed. 
Intercom call - repeats for private call 
or call to non-handsfree station; one 
double tone for handsfree call. 
Called station or selected line is 
busy. 
Called station is in do-not- 
disturb. 
Number or feature code was not 
accepted, number did not pass 
toll restriction, or dialing timer expired. 
All resources are busy, station is 
camped on. 
Feature procedure completed, or 
something needs to be entered. 
Another station has camped on 
to your station. 
A message is waiting at your 
single-line’station. 
User just placed a call on consultation 
hold. 
Page 4-44  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
-. 
FEATURES 
Issue 2, May 1990 
NOTE FOR SINGLE-LINE SET USERS: 
When the procedures in this manual tell you to 
hookflash, quickly press and release the 
hookswitch. If you press the hookswitch to hang 
up, hold it down until the SL hookflash maxi- 
mum timer expires (default value is 0.7 sec- 
onds); otherwise, the system recognizes it as a 
hookflash. If using a Single-Line Instrument 
(SLI), use the FLASH key to perform a 
hookflash. 
10. INTERCOM CALLS 
10.1 The intercom can be used to place station-to- 
station calls that can be answered handsfree. Or, it 
can be used to place private (non-handsfree) calls, A 
station user that reaches a busy station can camp on, 
request a callback (queue), leave a message, or use 
the off-hook voice announce feature (if enabled). 
Other features that apply to both outside and inter- 
com calls, as described later in this section of the man- 
ual, include placing calls on hold, call waiting, call 
transfer, reverse transfer, and call forwarding. 
A. PROGRAMMING FOR PRIVATE 
INTERCOM CALLS 
10.2 
A station user can place private (non-hands- 
free) intercom calls by pressing the pound (#) key be- 
fore dialing the intercom number. Or, the station can 
be programmed to always send and/or receive private 
calls using one of the following methods. 
Ring Intercom Always 
10.3 Always place private calls by programming the 
station with the ring intercom always feature code as 
described below. While this feature is enabled, the 
called party hears repeating double tones and must lift the handset (or press the SPKR key or IC key) to 
answer. 
10.4 TO PROGRAM THE STATION TO ALWAYS PLACE 
PRIKATE INTERCOM CALLS (RING INTERCOM ALWAYS): 
Xeyset: While .on hook, press the SPCL key 
and enter the ring intercom always feature 
code 
(367). 
Single-Line Set: 
Lift the handset. Enter the 
ring intercom always feature code (367) and 
hang up. 
IO.5 TO CANCEL RING INTERCOM ALWAYS: 
Keyset: While on hook, press the SPCL key 
and enter the cancel ring intercom always fea- 
ture code (368). 
Single-Line Set: Lift the handset. Enter the 
cancel ring intercom always feature code (368) 
and hang up. 
Keyset Handsfree Enable/Disable 
10.6 Always receive private (non-handsfree) calls 
by disabling the keyset handsfree answering feature 
using the disable handsfree feature code. The keyset 
user hears repeating double tones when receiving an 
intercom call and must lift the handset (or press the 
SPKR and/or IC key) to answer while this feature is 
enabled. 
10.7 TO PROGRAM THE STATION TO ALWAYS RECEMZ 
PRIKATE INTERCOM CALLS (KEYSETS ONLY): 
While on hook, press the SPCL key and enter 
the disable handsfree feature code (310). 
10.8 TO RESTORE THE HANDSFREE ANSWERING 
FEATURE: 
While on hook, press the SPCL key and enter 
the enable handsfree feature code (311). 
Page 4-45  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
B. STATION-TO-STATION CALLING 
10.13 TO PLACE AN INTERCOM CALL: 
Receiving Intercom Calls 
10.9 
TORECEIVEAH4NDSFREEINTERCOMCALLONA 
KEYSET: 
When you hear a double tone and a call an- 
nouncement, and the SPKR key is lit, respond 
handsfree or lift the handset. (Display identi- 
fies the source of the call for 10 seconds with 
INTERCOM CALL FROM XXX.) 
lo.10 TO RECEIVE A PWATE CALL ON A KEYSET: 
When you hear repeating double tones, lift the 
handset, or press the SPKR or IC key to re- 
spond handsfree. (Display identifies the 
source of the call with INTERCOM CALL 
FROM XXX.) 
IO.11 TO RECEIVE AN INTERCOM CALL ON A SINGLE- 
LINE SET: 
When you hear repeating double tones, lift the 
handset. 
10.12 
TO RECEIVE A TRANSFERRED-TO-HOLD 
INTERCOM CALL: 
If you hear a page announcing that an intercom call is 
holding at your station: 
Keyset: When the IC key is fluttering, lift the 
handset and press the IC key. Or, while on 
hook, press the IC key to speak handsfree. You 
are connected to the caller. 
Single-Line Set: Lift the handset and press the 
HOLD key’ or enter the individual hold fea- 
ture code (336). You are connected to the 
caller. 
Placing Intercom Calls 
NOTE: 
When placing an intercom call, begin dialing 
before the dial initiation timer expires. If the timer 
expires, the system drops the connection and sends 
repeating reorder tones. This prevents an intercom 
channel from being tied up accidentally. (1) 
Keyset: 
EITHER, 
lift the handset, 
OR, while on hook, press the SPKR key or 
the IC key. The SPKR key lights. 
Single-Line Set: Lift the handset. (If the 
DTMF decoders, tone generators, or intercom 
paths are busy, a single-line set user hears 
silence and camps on. When all necessary re- 
sources are available, the user hears intercom 
dial tone.) 
(2) Ifyou want toplace aprivate (non-handsfree) call 
to a keyset, 
press the pound (#) key. 
(3) Dial an intercom number. The number can be 
“0” for the attendant, a station intercom num- 
ber, or a hunt group pilot number. (Display 
shows number dialed.) If you dial too slowly, 
the interdigit timer may expire and you will 
hear repeating reorder tones. 
a. 
If calling a handsfree keyset station, speak 
after you hear a double tone. 
b. 
If calling a single-line station, a hunt group, or 
a keyset with handsfree disabled, you 
hear 
repeating double tones until the call is 
answered. 
c. 
If placing a private call, you hear repeating 
double tones until the call is answered. 
d. 
If you dial an invalid number, you hear re- 
peating reorder tones. 
e. 
If the called station is busy, you have the fol- 
lowing options: 
1. Hang up and try later. Or, 
if dialing 
handsfree (keysets only), 
press the SPKR 
key to disconnect. 
2. Do not hang up, your call camps on. 
When the called station is available, a 
private call is placed. Refer to para- 
graph 10.14 for details. 
3. Request a busy station callback 
(queue). This is similar to camping on 
except that you hang up and wait for the 
busy station to be available. For more 
information, refer to paragraph 10.17. 
Page 4-46  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
f. If you hear four fast tones and a pause - 
repeating, 
the station is in do-not-disturb. 
You can use the busy station callback fea- 
ture. is automatically placed and you hear repeating 
double tones until the call is answered.. 
Busy Station Callback (Queue) 
g. If the called station is busy in do-not-disturb, 10.17 or there is no answer, you can leave a mes- When the called station is busy or in do-not- 
sage with the station itself or with the sta- disturb, the caller can request a callback (queue) and 
tion’s message center. For details, refer to hang up until the station is available. This can be done 
page 4-48. before or after the call camps on. Each station can 
have only one active queue request at a time. 
h. 
If the called station is a busy 24-line keyset 
(and ifall the necessary conditions for OHKA 
are enabled), you 
can announce the call us- 
ing the off-hook voice announce feature. 
For a complete explanation of this feature, 
refer to page 4-51. 
10.18 Queue callbacks must be answered before the 
queue callback timer expires. If a callback is not an- 
swered, the queue is canceled. If the station is busy 
when called back, the queue request is placed behind 
any other waiting queue requests. 
C. INTERCOM CAMP ON AND BUSY 
STATION CALLBACK (QUEUE) 
Camp On 
10.14 When a station user calls a busy station or 
hunt group, the system sends a busy signal. The caller 
can wait off hook to camp on (after the camp-on timer 
expires) and hear music while waiting until the called 
station is available. The system periodically sends call 
waiting signals to the busy station(s). Up to 47 stations 
can camp on to the same intercom number. 
10.19 TO QUEUE A STATION: 
(1) Keyset: If you hear a busy signal or do-not-dis- 
turb signal (four fast tones and a pause, repeat- 
ing) when calling an intercom number, press 
the QUE key (or press SPCL and enter the 
queue request feature code - 6) and hang up. 
Single-Line Set: If you hear a busy signal ordo- 
not-disturb signal when calling an intercom 
number, press the FLASH key (hookflash), 
enter the queue request feature code (6), and 
hang up. 
10.15 If a called station enables do-not-disturb 
while an intercom call is camped on, the caller is re- 
moved from the camped on state and receives do-not- 
disturb indications (see paragraph 15.4 on page 4-60). 
Intercom callers cannot camp on to a station that is in 
do-not-disturb. 
(2) When the queued station is available, you hear 
three tones and a long pause, repeating. (Dis- 
play shows XXX IS NOW AVAILABLE.) Lift 
the handset. A private call is automatically 
placed to the queued station. 
lo.20 TO CANCEL A QUEUE REQUEST (BEFORE THE 
QUEUED STATION BECOMES AVAILABLE): 
10.16 TO CAMP ON TO AN INTERCOM NUMBER: 
If you hear a busy signal when calling an inter- 
com number and wish to camp on, do not hang 
up. You hear music (if enabled) while camped 
on. When the station is available, a private call 
Keyset: While on hook, press the QUE key (or 
press the SPCL key and enter the cancel 
queue request feature code - 376). 
Single-Line Set: Lift the handset, enter the 
cancel queue request feature code (376), and 
hang up. 
’ 
Page 4-47  
						

							FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
11. INTER-STATION MESSAGES 
11.1 If a station is busy, there is no answer, or it is in 
do-not-disturb, intercom callers may leave a me&age 
waiting indication. There are two message options: 
l Have the user return your call. When the station 
user responds to the message, a call is automati- 
tally placed to your station. 
l Leave a message with the station user’s message 
center. When the station user responds to the 
message, a call is 
automatically placed to his or her 
message center. 
11.2 To signal that a message is waiting, a called 
keyset’s MSG key flashes and the display shows the 
message source. For single-line sets, a system pro- 
gramming option can be enabled that sends message 
waiting tones when the user lifts the handset or 
presses the hookswitch. 
11.3 Any station or hunt group can be designated as 
the message center for any other station or group of 
stations. However, a station cannot be programmed 
as its own message center. When the system is initial- 
ized, circuit 1.1 (the primary attendant) is the mes- 
sage center for all stations, except itself. 
11.4 If the designated message center is a voice mail 
system, the voice mail system is called after the mes- 
sage (at message center) timer expires. When the 
voice mail system answers the call, the called station 
user’s “mail box” is automatically dialed. The caller 
can then leave a message in the mail box. If a display 
keyset is called, display shows MESSAGE RE- 
CEIVED FROM [Voice Mail]. 
11.5 Each station user can leave message waiting in- 
dications at more than one station, but only one per 
station. A station can receive up to 47 messages, and 
there can be a maximum of 126 waiting messages in 
the system. 
11.6 On display keysets, the messages can be viewed 
in the order they were received and answered as de- 
sired. 
A. LEAVING MESSAGES - 
11.7 
TO LEAVE A MESSAGE WAITING INDICATION: 
(1) When calling a station, if you hear a busy sig- 
nal, do-not-disturb signal (repeating signal of 
four fast tones and a pause), or the call is not 
answered: 
Keyset: Press the MSG key. 
Single-Line Set: Press the FLASH key (hook- 
flash) and enter the message feature code 
(365). 
(2) 
To have the called party call you: Hang up or 
press a line key or the IC key to disconnect be- 
fore the message (at message center) timer ex- 
pires. 
To leave the message with the called party S mes- 
sage center: 
Do not hang up. When the message 
(at message center) timer expires, a private 
call is automatically placed to the called party’s 
message center. Leave your message with the 
message center and hang up. If the message 
center does not answer the call (that is placed 
after the timer expires), the message at the 
called station still processes the message as 
coming from the message center. 
NOTE: If the station you are calling does not 
have a designated message center or if the sta- 
tion happens to be your message center, you 
will hear dial tone immediately after pressing 
the MSG key. The message indication is left at 
the called station and display keysets will show 
MESSAGE RECEIVED FROM lyour 
sta- 
tion]. 
Page 4-48  
						

							‘. 
INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
Canceling A Message Waiting Indication That YOU 
Left 
11.8 
Occasionally, you may wish to cancel a message 
that you left before the station user responds to the 
message. If the message was left with the station’s 
message center, you cannot cancel it from your sta- 
tion; it can only be canceled from the message center 
station. 
11.9 
TO CANCEL A MESSAGE YOU LEFT 
(1) 
At your station, lift the handset and dial the id 
tercom number (or press the SPD/BLF key) of 
the station with the message. 
(2) Press the SPCL key (FLASH on single-line 
sets) and enter the message cancel feature 
code (366). You hear intercom dial tone (even 
if a message was not present at the called sta- 
tion). 
B. RESPONDING TO MESSAGES 
Answering Messages 
11.18 
TO ANSWER MESSAGES AT A KEYSETr 
(1) 
(2) 
If your MSG key is flashing (display shows 
MESSAGE RECEIVED FROM XXX), lift 
the handset and press the MSG key. Depend- 
ing on how the message was left, an intercom 
call is placed to either the station that left the 
message or your message center. 
NOTE: If, after pressing the flashing MSG 
key, the called station does not answer a pri- 
vate call, is busy, or is in do-not-disturb, your 
message key continues to flash 
(if you hang up, 
the display indicates a waiting message). The 
message waiting indications are canceled only 
when you are actually connected with the 
called station. 
If the MSG key continues to flash, there is 
another message (display shows the next mes- 
sage). Repeat step 1. 
11.11 TO ANSWER MESSAGES ATA SINGLE-LINE SET: 
(1) If you hear message waiting tones (six tones) 
after lifting the handset or hookflashing, press 
the FLASH (hookflash) and enter the mes- 
sage feature code (365). Depending on how 
the message was left, an intercom call is placed 
to either the station that left the message or 
your message center. 
NOTE: If the called station does not answer, is 
busy, or is in do-not-disturb, you may hang up. 
When the handset is lifted again you will hear 
message waiting tones. The message waiting 
indications are canceled only when you have 
actually connected with the called station. 
(2) If you hear message waiting tones after hook- 
flashing or when the handset is lifted again, 
there is another message waiting. Repeat 
step 1. 
Canceling A Waiting Message ( _ 
11.12 TO CANCEL A MESSAGE WITHOUT ANSWERING 
AT A KEYSET 
(1) If the MSG key is flashing (display shows mes- 
sage source), remain on hook and press the 
asterisk (*) key. Or, press SPCL and enter the 
cancel current message feature code (379). 
The message is canceled. 
(2) If the MSG key continues to flash, there is 
another message (display shows the next mes- 
sage). Either respond to the message or cancel 
it. 
11.13 
TO CANCEL A MESSAGE WITHOUT ANSWERING 
AT A SINGLE-LINE SET: 
(1) 
(2) 
If you receive message waiting tones, press 
FLASH (hookflash) and enter the cancel cur- 
rent message feature code (379). The message 
is canceled. 
If you hear message waiting tones after hook- 
flashing or when the handset is lifted again, 
there is another message. Either respond to it 
or cancel it. 
Page 4-49  
						

							FEATURES 
Issue 2, May 1990 
‘b 
INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE 
Viewing Waiting Messages 
11.14 
TO VIEW RECEIVED MESSAGES AT A DISPLAY 
KEYSET: 
(1) If your MSG key is flashing, one or more mes- 
sages are waiting. While on hook, press the 
MSG key repeatedly to view waiting messages. 
(2) 
If desired, you can answer or cancel a message 
while it is displayed. 
Alternate Message Source 
NOTE: 
This feature is available only in the Advanced 
and Intermediate software packages. 
11.15 An “alternate message source” feature was 
developed to enable a voice mail system to leave 
messages through a station or hunt group that is 
designated as its alternate message source. When a 
message is left on the voice mail system for a station 
user that has an assigned mailbox, the voice mail unit 
automatically dials the message feature code (365) 
and then dials the intercom number of the called sta- 
tion. The called station receives message waiting indi- 
cations. If it is a display keyset, the display shows 
MESSAGE RECEIVED FROM [alternate message 
source] rather than from the voice mail circuit. An ac- 
tual intercom call has not been placed; only the mes- 
sage waiting indications are affected. When the called station user retrieves the message an intercom call is 
placed to the alternate message source. 
. 
11.16 Two possible applications for this feature are: 
routing messages through a COU circuit to allow key- 
sets to use DTMF tones to retrieve messages and 
routing messages through a hunt group to make effi- 
cient use of voice mail resources. These applications 
are described below. 
11.17 Routing messages through a COU circuit: To 
achieve this function, an unused single-line circuit is 
programmed as the alternate message source for the 
voice mail station circuits and is then programmed to 
automatically forward all calls to a COU circuit that is 
connected to the voice mail unit. When a user re- 
sponds to a message from the voice mail unit, the call 
is automatically forwarded to the COU circuit. This 
leaves the voice mail single-line circuit available to 
receive messages while the COU circuit is in use. 
11.18 Routing messages throngh a hunt gr_oup: To 
make efficient use of multi-port voice mail units, the 
ports could be placed in a voice mail hunt group which 
might be named “V-Mail” and the voice mail hunt 
group’s pilot number would be assigned as the alter- 
nate message source. When a user responded to a 
message from “V-Mail,” the call would be sent to the 
pilot number and circulate until it located an avail- 
able voice mail port. 
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