Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING ‘, 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8~ MAINTENANCE 
Station class of service (SCOS): 
Refer to the 
FEATURES section, page 4-27, for a full expla- 
nation of the SCOS designations. 
Secretarial intercept station: Determine the cir- 
cuit number of a station that will receive calls 
when the station (that is being assigned a secretar- 
ial intercept) is busy or does not answer. 
Attendant station: Determine the circuit number 
of the station that serves as the attendant for this 
station. 
Message center: Stations can be assigned a mes- 
sage center that will receive messages after the 
message (at message center) timer expires. See 
FEATURES, page 4-48. 
Alternate message source: (Advanced and Inter- 
mediate sofware only and requires an APM) An 
“al- 
ternate message source” feature was developed to 
enable a voice mail system to leave messages 
through a station or hunt group that is designated 
as its alternate message source. Alternate mes- 
sage sources can only be assigned to single-line 
circuits. 
Account code type: The station can be assigned a 
standard or forced account code, or neither. If it is 
a standard code, indicate the code index (O-31). 
Refer to the FEATURES section, page 4-55, for 
more information. 
Automated attendant and designated recall sta. 
tion: 
(Advanced software only and requires an APM) 
Single-line stations can be designated as auto- 
mated attendants that answer incoming C.O. 
calls, play a recorded message (or give informa- 
tion), and disconnect to allow the caller to dial an 
intercom number or hunt group pilot number. If 
desired, the automated attendant can be assigned 
a designated recall station. 
NOTE: Also, due to the natural characteristics of 
the C.O. line, the volume level of DTMF tones 
transmitted over the line may be substantially re- 
duced before reaching the GMX-48 System. This 
natural degradation in tone volume may adversely 
affect the reliability of the automated attendant 
feature. Other factors which can affect automated 
Page 5-50 attendant performance are C.O. line noise, the 
quality of the playback device, and the quality and 
strength of the DTMF tones generated 
by the off- 
premises phone itself. 
Digit translation: (Advanced software only and re- 
quires an APM) As 
described above, the auto- 
mated attendant allows callers to dial intercom 
numbers or hunt group pilot numbers. To simplify 
this process and prevent the system from having 
digit recognition problems, digit translation may 
be used to allow callers to dial a single digit to ac- 
cess a designated intercom number or hunt group 
pilot number. Up to ten digit translation storage 
locations (O-9) are available. 
, 
Automated attendant and DISA do-notdisturb 
breakthrough: 
(Advanced sojlware only and re- 
quires an APM) 
Determine whether calls through 
DISA and the automated attendant will be al- 
lowed to ring at the station if it is in do-not-dis- 
turb. If disallowed, such calls will immediately 
transfer to the appropriate recall destination. 
Camp-on tones: Camp-on tones (that signal a call 
waiting) may be disabled for any station. 
C.O. reseize: Determine which stations will be al- 
lowed to reseize a C.O. line without first discon- 
necting the call by hanging up or pressing another 
line key. 
Do-not-disturb: Determine which stations will be 
allowed to use the do-not-disturb feature. 
FAX port and FAX message center: (Advanced and 
Intermediate software only and requires an APM) 
A 
facsimile machine may be connected to an unused 
single-line circuit to provide a message waiting in- 
terface. The single-line circuit is designated as a 
FAX port and a keyset station is designated as the 
FAX message center. Then, whenever a FAX is 
received, the keyset user receives message waiting 
indications from the FAX circuit. 
Forwarding and forward to the public network: 
Determine which stations will be permitted to use 
the call forwarding feature. And, among those 
that can use forwarding, determine which will be 
permitted 
to forward calls off premises to the pub- 
lic network.  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE ‘,. 
PROGRAMMING 
Issue 2, May 1990 
0 
l 
0 
House phone: The station can be designated as a 
house phone that automatically dials a predeter- 
mined number when the handset is lifted. The as- 
signed day number is dialed when the system is in 
day mode and the assigned night number is dialed 
when the system is in night mode. The day/night 
house phone numbers can also be programmed 
using the house phone station speed-dial loca- 
tions. See FEATURES, page 4-83, for more in- 
formation. 
Off-premises extensions: 
(Advanced and Interme- 
diate sojlware only and requires an APM) 
Single- 
line sets that will be used as off-premises stations 
can have their ring cadence modified to allow the 
central office to recognize all GMX-48 System 
ring signals. 
Voice mail station: (Advanced and Intermediate 
sofrware only and requires an APM) 
If using an op- 
tional voice mail system, the single-line circuit 
connected to the voice mail unit must be desig- 
nated as a voice mail station. This designation al- 
lows the voice mail unit to leave message waiting 
indications at stations. Stations assigned to voice 
mail/computer hunt groups are automatically des- 
ignated as voice mail stations and cannot be 
changed until the station is removed from the 
voice mail/computer group. 
DTMF feedback enabled: 
(Advanced and Interme- 
diate sojlware only and requires an APM) 
When a 
station is designated as a voice mail station, you 
can determine whether progress tones are sent to 
the voice mail unit. 
Off-hook voice announce (OHVA) options: 
Keysets with secondary voice path capability can 
be enabled to place and/or receive OHVA calls. 
Other stations can be enabled to place OHVA 
calls. 
Out-of-range iine (OVER) key number: Deter- 
mine which line key (if any) will be designated as 
the OVER key (automatic out-of-range line selec- 
tion key) for the selected stations. The OVER key 
will show the status of the out-of-range lines and 
may be used to access incoming calls on those 
lines. 
Secondary voice path: Determine the 24-line 
keysets that have secondary voice path capability. 
See INSTALLATION, page 3-14. Speakerphone: Determine which speakerphone- 
equipped keysets will be permitted to place hands- 
free intercom and outside calls. 
C.O. 
line lists: Make lists of the C.O. lines that the 
station can access for outgoing calls. Also list lines 
that do not ring at the station but cab be answered 
(line keys flash) and lines that ring in at the station 
(line keys flash and ringing is heard). Make sepa- 
rate lists for day and night modes. 
Soft key group: Determine which of the four soft 
key groups each station will be assigned to. The 
soft key group determines the default values of 
the user-programmable feature keys, the station 
keys, and the FWD key. 
Hunt groups and voice mail/computer groups: 
Determine which stations will be included in hunt 
groups. If using 
Advanced software, also deter- 
mine which voice mail ports will be included in 
voice mail/computer groups. Stations assigned to 
voice mail/computer hunt groups are automati- 
cally designated as voice mail stations and cannot 
be changed until they are removed from the voice 
mail/computer hunt group. 
Paging zones: Determine the page zone(s) (l-6) 
that the keysets are to be listed in, if any. 
DSS/BLF station: If a DSS/BLF Unit will be asso- 
ciated with a keyset, indicate its circuit number for 
reference. 
[DAAJ 
Specific Station Information (/STN) 
7.8 To define the characteristics of each stationindi- 
vidually, enter A from the station data menu, AA 
from the station/DSS data menu, or enter DAA or 
/SIN from the database programming menu. This 
program may also be used for reviewing the features 
after they have been programmed. 
7.9 Once the features included in this program have 
been assigned to one station, they can be copied to 
other stations using program [DAD] (copy station in- 
formation). DSS/BLF Units are not included in this 
program. 
7.10 The prompts for this program appear as shown 
on the following page. End each entry with < CR 
> . 
Page 5-51  
						

							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
RANGE OF STATIONS TO BE REVIEWED 
(ALL)? Enter a range of circuit (X.Y) or intercom (EXXX) 
numbers of the stations to be programmed. Enter 
NONE to return to the station/DSS data menu 
prompt ([DA]:) or enter ALL to view all stations. 
KEYSET X.Y (ATTENDANT) 
or SL SET X.Y 
EQUIPPED (N): 
EXTENSION (EXXX) 
USERNAME ( ): 
TENANT GROUP NAME “ ” 
TENANT GROUP NUMBER (1): Enter a tenant group number (l-4). 
DAY SCOS (0) 
REVIEW DAY SCOS STATUS (N): 
Displays current assignments for day mode. 
N- No 
changes are required. Go to the NIGHT 
SCOS prompt. 
(0) UNRESTRICTED (Y): 
RESTRICTED 
(1) OPERATOR ACCESS (N): 
(2) TOLL ACCESS (N): 
(3) INTERNATIONAL (N): 
(4) EIGHT DIGIT (N): 
NOTE: (ATTENDANT), (SYSTEM ALARM 
STATION), or (PRIMARY AITENDANT) appears 
only if the station was previously designated as an 
attendant or alarm station. 
Y- Continue to the next prompt. 
N- Go to the REVIEW STATION AGAIN 
prompt. 
This is assigned in program [BJ (extensions and feature 
codes) or [DAB] (extensions and user names). It 
appears here for reference only. 
Enter < to erase the existing name or enter a 
name of up to seven characters. 
This is assigned in program [FAJ (tenant group 
assignments). It is shown here for reference only. 
Y- Continue to the next prompt. The following 
prompts assign SCOS. For more toll restriction 
information, refer to program [H] (toll restriction) 
on page 5-89. 
Y- This station is not toll-restricted. Advance to 
the NIGHT SCOS prompt. 
N- Continue to the next prompt. 
Y- Restricts calls that begin with 0 (zero). 
N- Calls that begin with 0 (zero) are not restricted. 
Y- Restricts calls that begin with 1. 
N- Toll calls are not restricted. 
Y- International calls, which begin with 01, are 
restricted. 
N- International calls are not restricted. 
Y- Numbers with eight digits or more are 
restricted. 
N- Numbers over seven digits are not restricted. 
Page 
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							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
(5) 
AREA/OFFICE CODE (N): Y- Local and long distance calls are limited to the 
allowed area/office code lists. 
N- Area/office code lists are not checked when a 
call is placed. 
(6) ARS ONLY (N): 
(7) ALTERNATE CARRIER (N): 
(8) ENABLE ALD (N): 
NIGHT SCOS (0) 
REVIEW NIGHT SCOS STATUS (N): 
(0) UNRESTRICTED (Y): 
RESTRICTED 
(1) OPERATOR ACCESS (N): 
(2) TOLL ACCESS (N): 
(3) INTERNATIONAL (N): 
(4) EIGHT DIGIT (N): 
(5) AREA/OFFICE CODE (N): 
(6) ARS ONLY (N): 
(7) ALTERNATE CARRIER (N): 
(8) ENABLE ALD (N): 
USER GROUP NUMBER (1): 
SECRETARIAL INTERCEPT (NONE): 
This prompt does not appear in Basic software and is 
not used in Intermediate software. 
Y- 
Outgoing calls must be placed using the ARS 
feature. 
N- The station is not restricted to using ARS for 
placing outgoing calls. 
Y- Numbers in the alternate carrier list cannot be 
dialed. 
N- The alternate carrier number list is not checked 
when a call is placed. 
Y- Calls are permitted to the allowed long distance 
numbers, regardless of other toll restrictions. 
N- The allowed long distance number list is not 
checked when a call is placed. 
Displays current night mode assignments.r _ 
N- No changes are required. Go to the 
SECRETARIAL INTERCEPT prompt. 
Y- Continue to the next prompt. The following 
prompts assign night mode SCOS. For more toll 
restriction information, refer to program [H] (toll 
restriction) on page 5-89. 
Enter Y or N for each SCOS as described for day 
mode SCOS. 
The ARS Only prompt does not appear in Basic 
software and is not used in Intermediate sojbvare. 
Enter the circuit (X.Y) or intercom (EXXX) 
number of the station (in the same tenant group if 
cross-tenant traffic is denied) that will receive calls 
when this station is busy or does not answer. Or, 
enter NONE if a secretarial intercept is not used. 
Page 5-53  
						

							PROGRAMMING 
Issue 2, May 1990 I. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
ATTENDANT 
(1.1): Enter the circuit (X.Y) or intercom (EXXX) 
number of a programmed attendant station that 
will be this station’s attendant (they must be in the 
same tenant group if cross-tenant traffic is denied). 
Enter NONE if an attendant is not used. 
This 
prompt does not appear when programming an 
attendant’s station. 
MESSAGE CENTER (1.1): Enter the circuit (X.Y) or intercom (EXXX) 
number of the station that will receive messages 
that are left for this station. NONE is a valid entry. 
ALTERNATE MESSAGE SOURCE (NONE): 
This prompt appears only in Advanced and 
Intermediafe software and only when programming a 
single-line circuit. 
Enter the circuit (X.Y) or intercom (EXXX) 
number of the station that will serve as the 
alternate message source for this circuit. 
REVIEW STATION FEATURES (N)? Y- Continue to the next prompt. 
N- Advance to the REVIEW CO LINE LISTS 
prompt. 
ACCOUNT CODE TYPE 
S = STANDARD (AUTOMATIC) 
F = FORCED (REQUIRED) 
N = NEITHER 
ACCOUNT CODE TYPE (N): 
ACCOUNT CODE INDEX (0): 
AUTOMATED ATTENDANT (N): 
DTMF PORT (NONE): S- An account code is entered in the SMDR and 
SAR reports automatically when this station is used 
to place a C.O. call. 
F- Station user is forced to enter an account code 
before placing an outside call. It appears in the 
SMDR reports. 
N- Account code does not appear in SMDR unless 
an optional account code is entered. 
This prompt appears only if S was selected above. 
Enter an account code index (O-31). For more 
information, see program [AD] (account codes) on 
page 5-22 and see FEATURES, page 4-55. 
The automated attendant, recall destination, and digit 
translation prompts appear only when you are using 
Advanced software and programming a single-line 
station. 
Y- 
This station is used as an automated attendant. 
N- This station is not used as an automated 
attendant. Advance to the HOUSE PHONE 
prompt. 
If the automated attendant is connected to the 
system using the Automated Attendant Adapter 
(AAA) unit, enter the circuit (X.Y) number of the 
DTMF port that is associated with this automated 
attendant circuit. NONE is a valid entry. 
Page 
5-54  
						

							INTER-TEL FRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
RECALL DESTINATION (NONE): This prompt appears only if Y was selected at the 
automated attendant prompt. 
Enter the circuit (X.Y) 
or intercom (EXXX) number of the station that 
will receive recalls from stations that are called 
through the automated attendant. 
REVIEW DIGIT TRANSLATION (N): 
This prompt appears only if Y was selected at the 
AUTOMATED ATTENDANTprompt. 
Y- 
Continue to the next prompt. 
N- Advance to the AUTOMATED ATTENDANT/ 
DISA DND OVERRIDE prompt. 
10: 
20: 
3 0: 
. . . 
9 0: 
0 ( ): 
AUTOMATED ATI’ENDANT/DISA DND 
BREAKTHROUGH ENABLED (Y): 
CAMP-ON TONES DISABLED (N): 
CO RESEIZE ENABLED (N): 
DND ENABLED (Y): Enter station intercom numbers or hunt group pilot 
numbers in the desired digit translation locations. 
Enter < if you wish to erase 
the existing number. 
This prompt does not appear in Basic software and is 
not used in Intermediate soj?ware, 
Y- 
Calls to this station through DISA or the 
automated attendant will ring in if the station-is in 
do-not-disturb. 
N- Calls to this station through DISA or the 
automated attendant will ring at the station’s 
attendant if the station is in do-not-disturb. 
Y- The user will not hear camp-on tones. 
N- The user will hear camp on tones when there is 
a call waiting. 
This prompt appears for keysets only. 
Y- 
This keyset user may reseize a C.O. line on 
which they have an active call simply by pressing 
the busy C.O. key. 
N- This keyset user may not reseize a C.O. line on 
which they have an active call by pressing the busy 
C.O. key. 
Y- This station is allowed to use the do-not-disturb 
feature. 
N- This station is not allowed to use the 
do-not-disturb feature. 
Page 5-55  
						

							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FAX PORT (N): This prompt appears only when using Advanced or 
Intermediate sofrware and when programming a 
single-line circuit. 
Y- 
This circuit has a facsimile machine connected. 
Continue with the next prompt. 
N- This circuit does not have a facsimile machine 
connected. Advance to the FWD ENABLED 
prompt. 
FAX MESSAGE CENTER (NONE): 
FWD ENABLED (Y): 
FPN ENABLED (Y): 
HOUSE PHONE (N): 
This prompt appears only if Y was selected above, 
Enter the circuit (X.Y) or intercom (EXXX) 
number of the keyset that will receive message 
waiting indications from the FAX port. 
Y- This station is allowed to use the call 
forwarding feature. 
N- This station is not allowed to use the call 
forwarding feature. 
This prompt appears only if FWD is enab!ed above, 
Y- This station is allowed to use the forward to the 
public network (off-premises forward) feature. 
N- This station cannot use the forward to the 
public network feature. 
Y- This station is used as a house phone. Advance 
to the next prompt. 
N- This station is not used as a house phone. Skip 
the DAY NUMBER and NIGHT NUMBER 
prompts. 
DAY NUMBER ( ): 
NIGHT NUMBER ( ): 
These prompts appear only if Y was selected above. 
Enter the house phone number that is dialed when 
the system is in day mode and enter the house 
phone number that is dialed when the system is in 
night mode. 
OVERFLOW LINE KEY NUMBER (NONE): 
This prompt appears for kqvsets only. 
Enter the line key number that will be used as the 
OVER key. 
OFF-HOOK VOICE ANNOUNCE TRANSMIT 
ENABLED (Y): 
This prompt appears only if the system OHKA feature 
is enabled in program [AF] (miscellaneous system 
data). 
Y- When this station places a call to a busy 1Zline 
or 24-line keyset, the user may place OHVA calls 
over the called keyset’s secondary voice path. 
N- This station cannot place OHVA calls. 
Page 5-56  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
SECONDARY VOICE PATH KEYSET (N): This prompt appears for keysets only. 
SPEAKERPHONE ENABLED (Y): 
OFF-PREMISES EXTENSION (N): 
VOICE MAIL/COMPUTER STATION (N):  OFF-HOOK VOICE 
ENABLED (N): Y- This is a 24-line keyset that has a secondary 
voice path installed. (Refer to INSTALLATION, 
page 3-14.) 
N- This keyset does not have a secondary voice 
path installed. Advance to the SPEAKER- 
PHONE ENABLED prompt. 
ANNOUNCE RECEIVE 
This prompt appears for keysets only and only if the 
system OHKA feature is enabled and you answered Y 
to the previous prompt, 
Y- The 
keyset can receive OHVA calls when its 
secondary voice path is available. 
N- The keyset cannot receive OHVA calls. 
This prompt appears for keysets only. 
Y- 
This station is allowed to use the handsfree 
feature when placing and receiving calls. 
N- This station is not allowed to use the handsfree 
feature on outgoing calls. 
, 
This prompt appears only if you are using Advanced or 
Intermediate software and programming a single-line 
station. 
Y- The 
station is used at an off-premises location. 
The ring cadence for the station is modified to 
allow the local telephone company to recognize all 
GMX-48 System ring signals. 
N- The station is not used at an off-premises 
location. The ring cadence is not changed. 
This prompt appears on& if you are using Advanced or 
Intermediate software and programming a single-line 
station. Zf the station is 
already part of a voice 
maillcomputer hunt group, this prompt will be set to 
“Y” and cannot be changed until the station is 
removed from the voice maillcomputer group. 
Y- 
This station is used as a voice mail station. 
N- This station is not used as a voice mail station. 
DTMF FEEDBACK ENABLED (PROGRESS 
TONES DISABLED): 
This prompt appears only if Y was entered in the 
prompt above. 
Y- The 
system sends DTMF signals to the voice 
mail port to indicate the status of the call being 
attempted. 
N- Progress tones are sent as usual. 
REVIEW CO LINE LISTS (N): Y- Continue to the next prompt. 
N- Skip the next three prompts. 
Page 5-57  
						

							PROGRAMMING 
Issue 2, May 1990 ,. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
LIST OF CO LINES THAT CAN BE Enter circuit numbers of lines that can be used for 
ACCESSED FOR OUTGOING CALLS placing outgoing calls during day and night modes. 
DAY LIST (ALL): Do not include incoming-only lines. ALL or NONE 
NIGHT LIST (ALL): are valid entries. 
LIST OF CO LINES THAT CAN BE 
ANSWERED 
DAY LIST (NONE): 
NIGHT LIST (ALL): Enter circuit numbers of lines that can be answered 
at this station during day and night modes. ALL or 
NONE are valid entries. Do not include 
outgoing-only lines. 
LIST OF CO LINES THAT RING-IN 
DAY LIST (NONE): 
NIGHT LIST (NONE): Enter circuit numbers of lines that ring in on this 
station during day/night mode. ALL or NONE are 
valid entries. When ring in is assigned, the station 
is automatically assigned allowed-answer. Do not 
include outgoing-only lines. 
SOFT KEY GROUP (1): 
HUNT GROUPS (NONE) 
PAGE ZONES (1): 
DSS/BLF ASSOCIATED ( ) 
1, ; 
REVIEW STATION AGAIN (N)? 
1 
PERFORM UPDATE TO SYSTEM DATABASE 
CYORN) 
REVIEW ADDITIONAL STATIONS (N)? 
This prompt appears for keysets only. 
Enter the desired soft key group number (l-4). 
This is assigned in [EJ (hunt groups). It is shown here 
for reference only. 
This prompt appears for ktysets only. 
List of page zones (l-6), if any, the keyset is - 
located in. 
This appears only if the station has been programmed 
to be used with a DSSIBLF Unit in program [DBA] 
(DSSIBLF identification). If is shown here for 
reference only. 
Y- 
Return to EQUIPPED prompt. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. After all 
stations have been reviewed, continue to the next 
prompt. 
Y- Return to the RANGE OF STATIONS prompt. 
N- Return to the station data menu prompt 
(IJW:). 
Page 5-58  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE ‘. 
PROGRAMMING 
Issue 2, May 1990 
[DAB] Extension (Intercom Number) and Username Assignments (/NAME) 
7.11 
To use this program, enter B from the station data menu, AI3 from the station/DSS data menu, or’enter 
DAB or /NAME from the database programming menu. This program is used for assigning user names and inter- 
com numbers for individual stations. Refer to paragraph 5.2 on page 5-33 for information on ambiguous intercom 
number assignments. The prompts appear as shown below. End each entry with < CR 
> . , 
LIST OF STATIONS TO BE REVIEWED 
(NONE): 
KEYSET X.Y (EXXX): 
or SL SET X.Y (EXXX): Enter a list of up to eight circuit (X.Y) numbers of 
the stations to be programmed or reviewed. 
Enter an intercom number (EXXX). 
USERNAME ( ): Enter < to erase the existing name or enter a 
name with up to seven characters. 
REVIEW SAME STATIONS AGAIN (N)? Y- Return to the KEYSET or SL prompt. 
N- Continue to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
REVIEW ADDITIONAL EXTENSIONS AND 
USERNAMES (N)? 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchangqd. 
Y- Return to the LIST OF STATIONS prompt. 
N- Return to the station data menu prompt 
(WI:). 
Page 5-59