Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							‘. INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
b. Numeric mode (MSG key unlit): Press the 
keypad keys to enter the desired number. 
Use the pound key (#) for a hyphen (-) and 
the asterisk key (*) for a colon (:). Press the 
FWD key once to leave a space, or press 
the MUTE key to backspace. 
OR, to erase the current message, press 
the MUTE key repeatedly until the display 
shows NONE. (If the message is erased, a 
blank will appear on keyset displays in 
place of a message. Do not program the 
word “NONE,” because that would be the 
message to appear.) 
OR, to leave the message the same, lift and 
replace the handset. (You will exit the pro- 
gramming sequence and your display re- 
turns to normal.) 
(4) Press the SPCL key to update the database. 
You will hear a confirmation tone and the dis- 
play shows PROGRAM DND MESSAGE. 
(5) 
EITHER, repeat steps 2 through 4. 
OR, terminate the programming sequence by 
lifting and replacing the handset, allowing the 
timer to expire, or pressing the SPKR, IC, or 
one of the line keys. (Display will return to 
normal.) 
H. PAGING SPEAKER BACKGROUND MUSIC 
33.33 
Any attendant can turn background music on 
and/or off for the external paging speakers. Music to 
speakers is interrupted by pages. 
33.34 
TO TURN BACKGROUND MUSIC ON OR OFE 
While on hook, press the SPCL key and enter 
the paging speaker background music feature 
code (018). You hear a progress tone. 
NOTE: If background music to external paging speak- 
ers is enabled, the volume of background music at 
keyset stations may be lowered. 
I. SETTING TIME OF DAY AND DATE 
33.35 Occasionally, the system time or date needs 
to be reset (for example, for daylight-saving time). 
Any attendant can change the date and time message 
that appears on all display keysets and in the SAR and 
the SMDR reports. 
33.36 
TO SET THE TIME OF DAY AND DATE: 
NOTE: If you make a mistake, lift and replace the 
handset, then start over. If an invalid date or time is 
entered, the keyset displays ERROR! INVALID 
TME/DTE ENTERED; you must start over. 
(1) While on hook, press the SPCL key and enter 
the set time of day feature code (021). (Display 
shows SET TIME OF DAY.) 
(2) Use the keypad keys to enter the time in hours 
and minutes. Then press the asterisk (*) key 
for AM or the pound (#) key for PM. For exam- 
ple, enter 900* for 9:OOAM or 23O#for2:30PM. 
(Display shows SET DATE MM-DD-YYYY.) 
(3) Use the keypad keys to enter the month, day, 
and year. For example, press 01011990 for 
January-01-1990. You may backspace to cor- 
rect entries by pressing the MUTE key. (When 
finished, display shows SET DAY OF WEEK 
SUN.) 
(4) Select the day of week by scrolling through the 
selections. Press the pound (#) key to go for- 
ward or the asterisk (*) key to go backward. 
When the desired day is displayed, press the 
SPKR key to terminate programming. You 
hear a progress tone and may check the date 
and time of day on the display. 
Page 4-101  
						

							, 
FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
J. SYSTEM ALARM REPORTING 
33.37 The 
system’s alarm reporting feature detects 
equipment failures, determines the impact, and clas- 
sifies the problem as a major or minor alarm. Minor 
alarms are indicated on the primary attendant’s sta- 
tion display (or the system alarm station’s display) and 
can be programmed to appear on all attendants’ key- 
sets. Both major and minor alarms are printed in the 
SMDR printout. Major alarm messages appear on all 
display keysets. 
33.38 The first four minor alarms indicate problems 
that can be corrected without calling service person- 
nel. All other minor alarms require attention from 
service personnel. Refer to page 6-2 in TROUBLE- 
SHOOTING for a listing of the possible alarms and 
their meanings. 
33.39 
TO RESPOND TO A MINOR SYSTEM ALARM FROM 
ANYALARM DISPLAY STATION: 
(1) 
(2) 
When a minor alarm indication appears 
(WARNING! SYSTEM ALARM #XX), write 
down the alarm number, alarm message, date, 
and time. 
While on hook, clear the message displayed by 
pressing the SPCL key and entering the clear 
system alarm feature code (019). (3) 
If the alarm message is #5 or #lO or higher con- 
tact service personnel. 
If the alarm message is #Ol-04, correct the prob- 
lem: 
a. 
b. 
#Ol STATION OFF-HOOK: A station 
remained off hook and inactive until the 
inactivity alarm timer expired. The SMDR 
indicates which station is off hook. The 
station’s key on DSS/BLF Units and on 
other stations’ SPD/BLF keypads flutters 
continuously. Locate the station and re- 
place the handset in the cradle. 
NOTE: Calls being transmitted over the 
secondary voice path are not affected or in- 
terrupted by an off-hook alarm condition. 
#02, #03, or #4 
PRINTER TIMEOUT: The 
indicated printer is not functioning proper- 
ly. Check that the cable and the 
power cord 
are connected and that it has paper and rib- 
bon. 
33.40 A major alarm message, WARNING! MA- 
JOR ALARM, appears on all display keysets in the 
event of a processor board failure. The warning might 
also appear on a single keyset if the keyset is defec- 
tive. Major alarms require immediate attention from 
service personnel. 
Page 4-102  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8z MAINTENANCE 
‘.. 
FEATURES 
Issue 2, May 1990 
K. TAKING A LINE OUT OF SERVICE FOR 
tones and may press another line key, if de- 
MAINTENANCE sired. 
33.41 Attendants can take individual lines out of 
service by entering a feature code. This unequips the 
line, but does not prevent the central office from 
sending signals on the line. 
To outside callers, the line 
will appear to be functioning and they will hear ring- 
ing. However, users will not hear ringing or see a 
flashing line key and cannot access the line for receiv- 
ing or placing calls until the attendant places the line 
back into service by entering another feature code. 
NOTE: If the line that is taken out of service is part of 
a telco rotary hunt, the central office will detect that 
line as being available and will not bypass it for incom- 
ing calls. 
33.42 The advantage of using this feature instead of 
unequipping the line in the database, is that all pro- 
gramming for the line is preserved and the line re- 
turns to complete functionality, with no additional 
programming required, as soon as it is returned to 
service. Note that because the line is temporarily un- 
equipped, no programming changes can be made for 
that line until it is returned to service. 
33.43 TO TAKE A LINE OUT OF SERVICE FOR MAINTE- 
NANCE: 
(1) While on hook, press SPCL and enter the pro- 
gram line out of service feature code (030). 
(The display shows PROGRAM LINES OUT 
OF SERVICE.) 
(2) Press the line key(s) associated with the 
circuit(s) you wish to unequip. You hear a 
progress tone as each key is pressed. If a line is 
already out of service, you will hear reorder (3) 
33.44 
(1) 
(2) 
(3) 
NOTE: T&king a line out of service drops any 
calls in progress on the associated line. 
Lift and replace the handset or*allow the long 
interdigit timer to expire. 
TO PLACE A LINE IN SERVICE AGAIN: 
While on hook, press SPCL and enter the pro- 
gram line in service feature code (031). (The 
display shows PROGRAM LINES IN SER- 
VICE.) 
Press the associated line key(s) of the line(s) to 
be placed back in service. You hear a progress 
tone as each key is pressed. If a line is already 
in service, you will hear reorder tones and may 
press another line key, if desired. 
Lift and replace the handset or allow the long 
interdigit timer to expire. 
+ _ 
L. GENERATING A SYSTEM ACTMTY 
REPORT 
33.45 If automatic system activity reports are 
enabled, an attendant can generate a system activity 
report at any time, even if daily, weekly, or monthly 
reports are programmed. The SAR report is printed 
as described on the next page. 
33.46 
TO GENERATE A SYSTEM ACTMTYREPORT? 
While on hook, press SPCL and enter the at- 
tendant SAR feature code (025). The report 
begins printing via the port designated in the 
database. 
Page 4-103  
						

							FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
34. RECORD KEEPING AND 
MAINTENANCE FEATURES 
A. CALL COST ACCOUNTING 
34.1 The call cost accounting feature estimates the 
cost of outgoing and incoming calls, displays it on the 
keysets, and prints it in the SAR and/or the SMDR 
reports. The cost is based on the telephone number 
dialed, the elapsed time of the call, the day of the 
week, and the time of day. A table in the database 
supplies the rates for toll calls and local calls, includ- 
ing evening and weekend rate changes. The equation 
for calculating call cost is: 
Daytime Rate X Evening or 
Night & Weekend Multiplier X Connect Time. 
34.2 The 
evening or night/weekend multiplier ad- 
justs the daytime per-minute call cost for evening 
(5:OO PM to lo:59 PM) and night/weekend (11:OO PM 
to 7:59 AM and weekends) rates. For example, the 
evening call cost multiplier is 0.65 if calls are 35% less 
expensive after 5:OO PM. 
NOTE: The GMX-48 System’s call cost accounting 
feature is intended to provide a 
cost estimate that is 
applied to the various classes of calls. Due to the wide 
variation in charges among network carriers, the sys- 
tem’s call cost calculation cannot be used as a predic- 
tion of actual charges. This feature can only be used 
to 
estimate call cost as a management tool. 
34.3 Incoming calls can have a call cost set for ac- 
counting or billing purposes. If a line is not subject to 
toll restriction, calls placed on that line will follow the 
cost factor set during C.O. line programming. If call 
cost is set to zero, call cost will not display during the 
call and the SMDR printout shows $00.00. 
B. SYSTEM ACTIVITY REPORT (SAR) 
NOTE: This feature is available only in the 
Advanced 
software package. 
34.4 The system activity report (SAR) provides 
management and accounting records that can be used 
to analyze system traffic and employee productivity. 
34.5 This data can be recorded on a customer- 
provided printer or alternate device, such as a 
magnetic tape or floppy disk. The device is connected 
to the RS-232-C port on either the KSU or an APM 
and must have a cable no longer than 50 feet (15 me- ters). It can be the same device used for the SMDR 
report. If so, the SMDR information is buffered (at 
least 10 calls) while the system activity report prints. 
34.6 System activity reports can be automatically 
generated daily, weekly, or monthly. They can also be 
generated on demand by using the attendant SAR 
feature code or through the programming terminal 
(refer to page 5-114 in PROGRAMMING). 
34.7 SAR includes the following information: 
System Activity: The report shows the number of 
incoming and outgoing calls, transfers and recalls, 
average answer time, number of unanswered 
calls, average ring time (unanswered), total and 
average duration of incoming and outgoing calls, 
and total and average cost of incoming and outgo- 
ing calls. 
Configuration summary: The number of Expan- 
sion Modules and Accessory Port Modules is 
shown as well as the number of incoming, outgo- 
ing, and in/out lines. 
/ 
Tenant Activity: Information for each tenant 
group includes the number of stations; the tenant 
name, and the number; duration, and cost of in- 
coming and outgoing calls. 
Station Activity: Number, duration, and cost of in- 
coming and outgoing calls are listed in numerical 
order by station circuit number for all stations in 
the system. Reports also include station circuit 
numbers, intercom numbers, user names, and de- 
vice type (or “unequipped”). 
C.O. Line Activity: C.O. line circuit number, line 
identification, and line type are shown for all 
lines. The report also includes number of incom- 
ing and outgoing calls, average answer time, num- 
ber of unanswered calls, and average ring time for 
unanswered calls as well as total and average du- 
ration and cost of incoming and outgoing calls. 
34.8 When programming the output, the installer 
can choose to clear the SAR information after each 
report or let it remain in the memory to be accumu- 
lated and included in all later reports. This gives the 
customer the option of having limited or comprehen- 
sive SAR reports. 
34.9 The SAR output is printed in the format shown 
in the following figure. All reports are 80 characters 
wide. The number of days included in each report is 
set during programming. 
Page 4-104  
						

							INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
FIGURE 4-l. SYSTEM ACTIVITY REPORT (SAR) FORMAT 
********************************************************************************* 
System Activity Report 
Data Collection Period Began 
0O:OO SUN-l-JAN-1990 
Ended 12:00 SUN-l-JAN-1990 
*********************************************************************************** 
System Activity Summary 
Total Number of Calls x,xxx,xxx 
Incoming Calls xxx,xxx 
Outgoing Calls xxx,xxx 
XFRs/Recalls xxx,xxx 
Avg. Ans. Time 
H:MM:SS 
Unanswered Calls xx,xxx 
Avg. Ring Time 
H:MM:SS 
Total Duration of Calls 
H,HHH:MM:SS 
Incoming Calls 
HHH:MM:SS 
Average 
H:MM:SS 
/ 
Outgoing Calls HHH:MM:SS 
Average 
H:MM:SS 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Expansion Modules 
Accessory Port Modules 
Number of CO Lines Configuration Summary 
X 
X 
xx 
- Incoming-Only CO Lines 
X 
-- Outgoing-Only CO Lines 
X 
-- 
Incoming/Outgoing CO Lines 
X 
Page 4-105  
						

							FEATURES 
Issue 2, May 1990 I. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 4-l. 
SYSTEM ACTIVITY REPORT (SAR) FORMAT (CONT’D) 
Number of Stations 
Tenant 
1 I [tenant 
Total Number of Calls 
Incoming Calls 
Outgoing Calls 
Total Duration of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average Tenant Activity Summary 
name] 
Tenant 1 
Tenant 2 
xx 
xx 
xx 
xx 
xx 
xx 
Tenant 1 
Tenant 2 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
Tenant 1 
Tenant 2 
$XX.XX 
$xX. xx 
$xX. xx 
$xX. xx 
$XX * xx 
IXX . xx 
$xX. xx 
$xX. xx 
$xX. xx 
$XX . xx 
Tenant 3 
xx 
xx 
xx 
Tenant 3 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
Tenant 3 
$XX. xx 
$xX. xx 
$xX. xx 
$xX. xx 
$xX. xx 
xx 
Tenant 4 
xx 
xx 
xx 
Tenant 4 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
x:xx:xx 
Tenant 4 
4 
$XX . xx 
$xX. xx 
$XX . xx 
$xX. xx 
$XX . xx 
Station Activity Report 
Stations Listed BY Circuit Number 
1. Station Circuit XX.Y EXXX [user name] 
Total Number of Calls 
Incoming Calls 
Outgoing Calls 
Total Duration of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
(Information repeats for each station circuit) (type of station) 
x,xxx,xxx 
xxx,xxx 
xxx. xxx 
H,HHH:MM:SS 
HHH:MhJ:SS 
H:MM:SS 
HHH:MM:SS 
H:MM:SS 
$X,XXX.XX 
$xXx. 
xx 
$XX. xx 
$XXX . xx 
$xX. xx 
Page 4-106  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
FIGURE 4-l. SYSTEM ACTMTY REPORT (SAR) FORMAT (CONT’D) 
CO Line Activity Report 
CO Lines Listed By Circuit Number 
1. CO Circuit X.Y 
Line Type - Incoming/Outgoing 
Total Number of Calls 
Incoming Calls 
Outgoing Calls 
Avg. Ans. Time 
Unanswered Calls 
Avg. Ring Time 
Total Duration of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average 
Total Cost of Calls 
Incoming Calls 
Average 
Outgoing Calls 
Average x,xxx,xxx 
xxx,xxx 
xxx,xxx 
x:xx:xx 
X 
x:xx:xx 
H,HHH:MM:SS 
HHH:MM:SS 
H:MM:SS 
HHH:MhJ:SS 
H:MM:SS 
$X,XXX.XX 
$XXX.XX 
$XX.XX 
’ - 
$XXX.XX 
$XX.XX 
(Information repeats for each C.O. line circuit) 
Page 4-107  
						

							FEATURES Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
C. STATION MESSAGE DETAIL RECORDING 
(SMDR) 
34.10 
Station message detail recording (SMDR) is a 
system feature that provides a detailed record of out- 
going calls and can include incoming calls. An outgo- 
ing call lasting longer than the programmed valid call 
timer is recorded; however, if the call was transferred 
to a station or placed on hold, the valid call timer is 
not checked and the call is recorded. The valid call 
timer does not affect incoming calls; if the option to 
record incoming calls is selected in the database, all 
incoming calls are listed. 
34.11 Station call data can be recorded on a custom- 
er-provided printer or an alternate device, such as a 
magnetic tape or floppy disk. This output device is 
connected to the RS-232-C port on either the KSU or 
an APM and must have a cable no longer than SO feet 
(15 meters). It can be the same device used for SAR. 
If so, the SMDR information is buffered (at least 10 
calls) while the SAR report prints. 
34.12 Selectable SMDR options can include any 
combination of the following: 
Incoming calls 
Outgoing non-toll local calls (including “free” 
calls on unrestricted lines and internal PBX calls) 
Outgoing toll calls (7-digit, lo-digit, operator- 
assisted, or international calls) 
DISA calls 
Conference calls 
System ring-in messages that show how long calls 
ring before being answered 
34.13 C.O. line noise levels, DTMF tone levels, 
etc., can affect the of reliability of DISA calls to out- side telephone numbers. As a result, the central of- 
fice does not always recognize all of the digits dialed. 
To help counteract this effect, the programmer can 
determine whether digits dialed on DISA-to-CO calls 
will appear in the SMDR printout. Suppressing out- 
going DISA digits enables the system’to send DTMF 
tones to the central office at a higher level. 
, 
34.14 The programmer can determine whether ab- 
sorbed digits and toll field digits appear in the SMDR 
printout. As an example, assume the following num- 
ber was dialed: 89 (PBX code) - 10xXx - 1 (toll 
fields) - 602 (area code) - 961-9000 (seven-digit num- 
ber). The PBX absorbed digits can be suppressed so 
that only 10XxX1-602-961-9000 appears. Or, all but 
the first digit in each toll field can be suppressed to 
print 89-11-602-961-9000. The PBX digits and the 
toll fields can all be suppressed to show 
11-602-961-9000. 
. 
34.15 The programmer can determine which 
equipped station(s) will be included in the report by 
listing the desired stations. In addition, there are op- 
tions that can be selected for listing all DISA calls, 
conference calls, and/or ring-in diagnostics. If these 
call types are selected, the record will show the sta- 
tion that is involved in the call, even if the station does 
not appear on the “stations to be included” list. 
34.16 The SMDR output report is printed in either 
narrow or wide format, as shown on the following 
pages. The wide format requires an go-character out- 
put device and the narrow a 64-character device. A 
page heading (with the day of the week, date, month, 
year and column headings) is generated at midnight, 
when the clock cycles from 2359 to 0000 hours (inter- 
national time). 
Page 4-108  
						

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
FIGURE 4-2. SMDR REPORT FORMAT 
Wide Format @O-character): 
TYP EXT 
xxx XXX 
EXT 
USRNAME 
LN 
DIALED 
DIGITS 
START 
ELPST 
COST 
ACCT 
CODE USRNAME LN DIALED DIGITS 
START ELPST 
COST ACCT CODE 
AAAAAAA XX xx . . . . . . . . . . . . . . . xx 
HH:MM HH:MM $XX.XX XXXXXXXX 
Call type abbreviations for: 
Incoming calls (IN) 
Outgoing local calls (LOC) 
Outgoing “free” calls (000) 
Seven-digit outgoing toll calls (I7) 
Ten-digit outgoing toll calls (TlO) 
Operator-assisted/international calls (TOI) 
DISA calls (DSA) and Conference calls (CNF) 
Ring in (blank field) 
The intercom number (XXX) of the last station to handle the call. For a CO-to-CO call, this 
field shows the second line involved (LXX). For a ring-in record, it shows the intercom number 
of the station that answered, or it shows *** if the call was unanswered. 
* 
User’s name as programmed. This field is blank if no user name is programmed. 
The C.O. line number used (XX). This is the default C.O. line number given to the line (i.e., 
C.O. line 1.1 is line l), regardless of tenant line key programming. 
Up to 32 digits of the telephone number dialed, including hyphens between the toll 
field, area code, office code, etc. An asterisk (*) at the end of the dialed digits field indicates that 
either there was a long enough break in loop current to disconnect the call (the IC-CO discon- 
nect or CO-CO disconnect timer expired), or the outside party hung up before the station user 
hung up. Some digits may be suppressed (see the previous page for an explanation). “RING” 
appears for a ring-in record. If the first digit in a 32-digit number is “1,” only 31 digits will be 
printed. 
Time the call was placed or answered is shown in 24-hour time 
(0O:OCl - 2359) rounded up to the 
nearest minute. 
Call length from the beginning of the call until disconnect. Elapsed time is rounded up to the 
nearest minute to show hours and minutes. For ring-in records, S = XXX indicates the ring-in 
time in seconds. 
Approximate cost of the call (XxX.Xx), based on the database information, rounded to the 
nearest cent. 
A standard, forced, or optional account code (4-8 digits). An. optional account code 
overrides installer-programmed standard or forced account codes. The field is blank if no ac- 
count code was used. 
Rage 4-109  
						

							FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
FIGURE 4-2. SMDR REPORT FORMAT (CONT’D) 
Narrow Format (64xharacter): 
STN NUMBER DIALED DUR TIME 
LN ACCOUNT 
’ 
xxx xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxx XxXx 
xx xxxxxxxx 
STN 
NUMBER 
DIALED 
DUR 
TIME 
LN 
ACCOUNT The intercom number (XXX) of the last station to handle the call. Two lines are printed for 
CO-to-CO calls, each showing a line number in this field. For ring-in records, this field shows 
the intercom number of the station that answered the call, or *** if the call was unanswered. 
The first 24 digits of the telephone number dialed. An asterisk (*) at the end of the 
dialed digits column indicates that either there was a long enough break in the loop current to 
disconnect the call (the IC-CO disconnect or CO-CO disconnect timer expired), or the outside 
party hung up before the station user hung up. Some digits may be suppressed (see page 4-108 
for an explanation). “RING” appears here for ring-in records. 
Call length from the end of the valid call timer until disconnect. Elapsed time is shown in min- 
utes, rounded up to the nearest minute, for up to 255 minutes (anything over 255 appears as 
***). For a ring-in message, the field shows XXXX, which indicates the number of minutes and 
seconds that passed before the call was answered. 
Time the call was placed or answered. Time is shown in 24-hour international time (COO0 L 2359) 
rounded up to the nearest minute. 
The number of the C.O. line used. This is the default C.O. line number given to the line (i.e., 
C.O. line 1.1 is line l), regardless of line key programming. 
A standard, forced, or optional account code (4-8 digits). An optional account code overrides 
installer-programmed standard or forced account codes. The field is blank if no account was 
used. 
Page 4-110