Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION Bz MAINTENANCE 
E. [E] ON-LINE ERROR REPORTS (/OLER) 
15.12 
A report of at least 20 error messages can be requested at any time using this program. Refer to the previ- 
ous page for an explanation of the types of messages. To reach this program, enter E or /OLER from the SMDR 
and error programming menu. 
ERROR OUTPUT PORT 
This prompt does not appear in Basic software. 
P = PRIMARY Choose the output port to which the error report 
A = ACCESSORY PORT 1 recording device will be attached. Enter P for the 
B = ACCESSORY PORT 2 KSU port or enter A or B for the desired APM 
ERROR OUTPUT PORT (P): 
port* 
BEGIN ERROR REPORT (Y)?: Y- Error report prints in the format shown below. 
N- Advance to the REVIEW SAME ERROR 
REPORTS AGAIN prompt without printing the 
report. 
Day-XX-Month-19XX 
Message] HH:MM [Error 
The report includes the date and time of the error and 
the error codelmessage. 
REVIEW SAME ERROR REPORTS AGAIN 
(N)? Y- Return to the first prompt. 
N- Continue to the next prompt. 
, 
CLEAR THE ERROR MESSAGE QUEUE 
NOW (N): Y- Clear the error report data. 
N- Save the messages in the system memory. 
PERFORM UPDATE TO SYSTEM DATABASE 
WORN) This prompt appears only if new information was 
entered. Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SMDR and error programming menu 
prompt ([ 
I:). 
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							INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
E [F] SMDR AND ERROR PASSWORD 
(/PASS) 
15.13 
This program gives the option of requiring a 
password for access to the SMDR and error program- 
ming menu. To access this program, enter F or /PASS 
from the SMDR and error programming menu. This 
password can also be programmed using the [AH] 
(passwords) program. 
15.14 If Y < CR > is entered after the REQUIRE 
PASSWORD prompt, the CHANGE and ENTER 
prompts also appear. If N < CR > is entered, the ter- 
minal returns to the SMDR and error programming 
menu prompt ([ I:). The passwords must be typed 
twice because they do not appear on the screen and 
cannot be verified before being entered. The prompts 
appear as shown below. End all entries with < CR 
> . 
REQUIRE A PASSWORD FOR SMDR AND 
ERROR (N) : Y- Continue to the next prompt. 
N- Return to the SMDR and error programming 
menu prompt ([ I:). 
CHANGE SMDR AND ERROR PASSWORD 
(N)? Y- Continue to the next prompt. 
N- Advance to the PERFORM UPDATE TO 
SYSTEM DATABASE prompt. 
ENTER NEW PASSWORD 
: 
ENTER NEW PASSWORD AGAIN : 
Enter the password (up to eight characters). 
Enter the same characters. If they do not match 
the first entry, an error message appears; return to 
the ENTER NEW PASSWORD prompt. 
_ 
PERFORM UPDATE TO SYSTEM DATABASE 
v ORW 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR z= to leave the database unchanged. Return 
to the SMDR and error programming menu 
prompt (1 
I:). 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
ENABLE AUTOMATIC SAR REPORT 
GENERATION (Y) 
: 
Y- An SAR output device is connected to the 
system. 
N- No output device is connected for SAR. 
Advance to the STATION/CO LINE DATA WAS 
LAST CLEARED prompt. 
REPORTING INTERVAL 
D = DAILY 
W = WEEKLY 
M = MONTHLY 
A = ATTENDANT 
REPORTING INTERVAL (A): D- Reports print daily. Go to the GENERATE 
DAILY REPORTS ON prompt. 
W- Reports print weekly. Go to the DAY OF 
WEEK prompt. 
M- Reports print monthly. Continue to the next 
prompt. 
A- Reports are printed only when the attendant 
enters the SAR feature code (025). Advance to the 
SAR OUTPUT PORT prompt. 
DAY OF MONTH (1): If monthly, select the day of the month on which 
reports are to be generated. Advance to the 
TIME-OF-DAY prompt. 
16. STATION ACTIVITY REPORTS 
(SARI 
NOTE: This menu appears only in the Advanced and 
Intermediate software package. If using Basic soft- 
ware, refer to page 5-117 for the call cost program- 
ming menu. 
16.1 The SAR feature produces a record of call 
costs that can be used as a management tool. Refer to 
FEAWRES, page 4-104, for details on SAR reports. 
To program the SAR information, select C from the 
applications program menu. You may wish to use the 
program planning sheet in Figure 5-15 on page 5-167. 
16.2 If a password is required for access to the SAR 
program, the PASSWORD: prompt appears. The 
password can be up to eight characters long. An incor- 
rect password causes the system to return to the ap- 
plications program menu. 
16.3 After a correct password has been entered, the 
SAR menu appears as follows. STATION ACTIVITY REPORT (SAR) 
[A] AUTOMATIC SAR REPORTS 
. 
[B] ON-LINE SAR REPORTS 
[C] SAR PASSWORD 
[D] CALL COST FACTORS 
, 
? 
DISPLAY MENU 
. EXIT 
16.4 Because the SAR feature is available only in 
the 
Advanced software package, selections [A] and 
[B] are not available in 
Intermediate software. 
A. [A] AUTOMATIC SAR REPORTS (/AUTO) . 
16.5 This program appears only in Advanced soft- 
ware only. This program establishes the frequency, 
format, and output port for the automatic SAR re- 
ports. It is reached by entering A or /AUTO from the 
SAR programming menu. The prompts and valid en- 
tries are as follows. End each entry with < CR 
> . 
DAY OF WEEK (SUN): 
NOTE: If the date does not occur within the month 
(e.g., 30 is not in February), the report is not 
generated. For end-of-the-month reports, select a 
time of 0O:OO on the first day of the month. 
If weekly, enter a three-letter abbreviation for the 
day of the week that reports are to be generated 
(SUN, MON, TUE, WED, THU, FRI, SAT). 
Advance to the TIME-OF-DAY prompt. 
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							I 
:.; 
:; 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
I GENERATE DAILY REPORTS ON: 
SUNDAY (Y): 
MONDAY (Y): 
TUESDAY (Y): 
WEDNESDAY (Y): 
THURSDAY (Y): 
ci FRIDAY (Y): 
3 
I’ SATURDAY (Y): 
4 
TIME-OF-DAY FOR AUTOMATIC REPORTS 
(oo:oo): 
SAR OUTPUT PORT 
P = PRIMARY 
A = ACCESSORY PORT 1 
B = ACCESSORY PORT 2 
SAR OUTPUT PORT (P) : Choose the output port to which the SAR 
recording device will be attached. Enter P for the 
KSU port or enter A or B for the desired APM 
PO** ( 
CLEAR THE STATION/CO LINE DATA Y-All stored cumulative station data will be 
FOLLOWING REPORT (N): cleared after the report is printed. 
STATION/CO LINE DATA WAS LAST 
CLEARED Day-XX-Month-19XX HH:MM 
CLEAR THE STATION/CO LINE DATA NOW 
(W 
PERFORM UPDATE TO SYSTEM DATABASE 
O’ORN) If daily, enter Y or N for each day of the week, as 
desired. 
Select the time of day that reports are generated. 
Input hours and minutes in 24-hour international 
time. 
N- Later reports will include data from previous 
printouts. 
Y-All stored cumulative station data is cleared. 
N- Later reports will include data from previous 
printouts. 
NOTE: Answer Y when the system is first installed 
to set the date for the first report. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
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							PROGRAMMING INTER-TEL PRACTICES 
Issue 2, May 1990 GMX43 INSTALLATION & MAINTENANCE 
B. [B] ON-LINE SAR REPORTS (ISAR) 
16.6 
This program appears only in Advanced software only. This program generates an on-line SAR report. It is 
reached by entering B or /SAR from the SAR programming menu. The format settings temporarily change the 
SAR output without affecting the automatic SAR reports. The prompts appear as shown below. End each entry 
with . 
SAR OUTPUT PORT 
P = PRIMARY 
A = ACCESSORY PORT 1 
B = ACCESSORY PORT 2 
SAR OUTPUT PORT (P) 
: 
BEGIN SAR REPORTING (Y): 
GENERATE ANOTHER REPORT (N): 
STATION/CO LINE DATA WAS LAST 
CLEARED Day-XX-Month-19Xx HH:MM 
CLEAR THE STATION/CO LINE DATA NOW 
(N): 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) Choose the output port to which the SAR 
recording device will be attached. Enter P for the 
KSU port or enter A or B for the desired APM 
port. 
Y- Ensure that the output port is ready. Then 
enter < CR >. The report is sent to the output 
p0r-t. 
N- Return to the SAR programming menu prompt 
([I:). No report is generated. 
Y- Return to the SAR OUTPUT PORT prompt. 
N- Return to the SAR programming menu prompt 
([I:). 
Y-All stored cumulative station data is cleared. 
N- Later reports will include data from previous 
printouts. 
NOTE: Answer Y when the system is first installed 
to set the date for the first report. 
This prompt appears only if new information was 
entered. 
Enter Y c CR > to save the changes or N 
< CR > to leave the database unchanged. 
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							INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
C. [C] SAR PASSWORD (/PASS) 16.8 
If a password is created and later designated as 
not 
required, it remains in the system memory. If it is 
16.7 This program gives the option of requiring a 
password to access the SAR programming menu. It is 
accessed by entering A or /PASS from the SAR pro- 
gramming menu. This password can also be pro- 
grammed using database program [AH] (passwords) 
shown on page 5-30. later designated as 
required and a new password is not 
created, the original password is reassigned. 
16.9 The passwords must be typed twice because 
they do not appear on the screen and cannot be veri- 
fied before being entered. The prompts appear as 
shown below. End each entry with < CR > . 
REQUIRE A PASSWORD FOR SAR (N): Y- Continue to the next prompt. 
N- Return to the SAR programming menu prompt 
0 1:). 
CHANGE SAR PASSWORD (N)? Y- Continue to the next prompt. 
N- Advance to the PERFORM UPDATE TO 
SYSTEM DATABASE prompt. 
ENTER NEW PASSWORD : 
ENTER NEW PASSWORD AGAIN : Enter the password (up to eight characters). 
Enter the same characters. If the two entries do 
not match, an error message appears; return to the 
ENTER NEW PASSWORD prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
gr ORN) This prompt appears only if new information was 
entered. Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SAR programming menu prompt ([ I:). 
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							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
D. [D] CALL COST FACTORS (/COST) 
16.10 
This program establishes the variables used in 
calculating the call cost portion of the SAR and 
SMDR reports. Call cost information is also shown 
on display keysets. To access it, enter D or /COST 
from the SAR programming menu. Refer to Figure 
5-15 on page 5-167 for a program planning sheet. 
16.11 Before using this program, determine the 
daytime rates (in dollars per minute) for the following 
types of calls. Use several telephone bills from 
months with typical usage to calculate the average 
cost per minute of each type of call. Record the 
charges in dollars and cents from 00.00 to 99.99. You 
may need to adjust the calculations later to more ac- 
curately estimate actual call costs. (This program is to be used as an estimate only; refer to page 4-104 in 
FEATURES for more information.) 
. 
Local calls 
Seven-digit toll calls 
Ten-digit toll calls 
Operator-assisted and international calls 
Incoming calls 
16.12 Then, determine the discount rates for night/ 
weekend and evening calls. Record these as decimal 
factors. For example, an evening discount rate of 35% 
would have a factor of 0.65 times the day rate. The al- 
lowed range is between 0.00 and 1.99. The prompts 
appear as shown below. End each entry with < CR 
> . 
LOCAL AREA CODE ( ) 
DAYTIME RATES IN DOLLARS PER MINUTE 
LOCAL CALL (0.05) 
: 
7-DIGIT TOLL CALL (0.20) : 
lo-DIGIT TOLL CALL (0.50) : 
OPERATOR/INTERNATIONAL 
CALL (1.00) 
: 
INCOMING CALL (0.00) : 
MULTIPLICATIVE FACTORS 
EVENING (0.65) 
: 
NIGHT AND WEEKEND (0.40) : 
REVIEW CALL COST AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
CYORN) Enter the three-digit area code. An error message 
appears if you enter an invalid area code or no area 
code. 
Enter the per-minute cost in dollars and cents for 
calls placed during the day. The range is 0.00 to 
99.99. 
Enter the number that, when multiplied by the 
above rates, produces the evening and night rates 
for calls. The range is 0.00 to 1.99. 
Y- Return to the LOCAL AREA CODE prompt. 
N- Return to the SAR programming menu prompt 
([ 
1:). 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the SAR programming menu prompt ([ 1). 
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							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
17. CALL COST PROGRAMMING CALL COST PROGRAMMING 
NOTE: This menu appears only in the Basic software 
package. If using 
Advanced or Intermediate software, 
refer to page 5-112 for the SAR programming menu. [A] CALL COST PASSWORD 
[B] CALL COST FACTORS 
? DISPLAY MENU 
. EXIT 
17.1 Call cost programming establishes the vari- 
ables used in calculating the call cost portion of the 
SMDR reports. Call cost information is also shown 
on display keysets. To program the call cost informa- 
tion, enter C from the applications program menu. 
You may wish to use the program planning sheet in 
Figure 5-15 on page 5-167. 
A. [A] CALL COST PASSWORD (/PASS) 
17.4 
This program gives the option of requiring a 
password to access the call cost programming menu. 
It is accessed by entering A or /PASS from the call 
cost programming menu. This password can also be 
programmed using database program [AH] (‘pass- 
words) shown on page 5-30. 
172 If a password is required for access to the call 
cost program, the PASSWORD: prompt appears. The 
password can be up to eight characters long. An incor- 
rect password causes the system to return to the ap- 
plications program menu. 17.5 If a password is created and later designated as 
not required, it remains in the system memory. If it is 
later designated as 
required and a new password is not 
created, the original password is reassigned. 
17.3 After a correct password has been entered, the 
call cost programming menu appears as follows. 17.6 The passwords must be typed twice because 
they do not appear on the screen and cannot be veri- 
fied before being entered. The prompts appear as 
shown below. End each entry with < CR > . 
REQUIRE A PASSWORD FOR CALL 
COST 
(N): Y- Continue to the next prompt. 
N- Return to the call cost programming menu 
prompt ([ 
1:). 
CHANGE CALL COST PASSWORD (N)? Y- Continue to the next prompt. 
N- Advance to the PERFORM UPDATE TO 
SYSTEM DATABASE prompt. 
ENTER NEW PASSWORD 
: Enter the password (up to eight characters). 
ENTER NEW PASSWORD AGAIN 
: Enter the same characters. If the two entries do 
not match, an error message appears; return to the 
ENTER NEW PASSWORD prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. Return 
to the call cost programming menu prompt ([ 1:). 
Page 5-117  
						

							PROGRAMMING 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
B. [B] CALL COST FACTORS (/COST) 
17.7 
This program establishes the variables used in 
calculating the call cost portion SMDR reports. Call 
cost information is also shown on display keysets. To 
access it, enter B or /COST from the call cost pro- 
gramming menu. Refer to Figure 5-15 on page 5-167 
for a program planning sheet. 
17.8 Before using this program, determine the day- 
time rates (in dollars per minute) for the following 
types of calls. Use several telephone bills from 
months with typical usage to calculate the average 
cost per minute of each type of call. Record the 
charges in dollars and cents from 00.00 to 99.99. You 
may need to adjust the calculations later to more ac- 
curately estimate actual call costs. (This program is to be used as an estimate only; refer to page 4-104 in 
FEATURES for more information.) 
. 
Local calls 
Seven-digit toll calls 
Ten-digit toll calls 
Operator-assisted and international calls 
Incoming calls 
17.9 Then, determine the discount rates for night/ 
weekend and evening calls. Record these as decimal 
factors. For example, an evening discount rate of 35% 
would have a factor of 0.65 times the day rate. The al- 
lowed range is between 0.00 and 1.99. The prompts 
appear as shown below. End each entry with < CR 
> . 
LOCAL AREA CODE ( ) 
DAYTIME RATES IN DOLLARS PER MINUTE 
LOCAL CALL (0.05) 
: 
7-DIGIT TOLL CALL (0.20) : 
1 
lo-DIGIT TOLL CALL (0.50) : 
1 
OPERATOR/INTERNATIONAL 
I CALL (1.00) : 
, 
INCOMING CALL (0.00) : 
j 
MULTIPLICATlVE FACTORS 
EVENING (0.65) 
: 
NIGHT AND WEEKEND (0.40) : 
REVIEW CALL COST AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
Cr ORN) Enter the three-digit area code. An error message 
appears if you enter an invalid area code or no area 
code. 
Enter the per-minute cost in dollars and cents for 
calls placed during the day. The range is 0.00 to 
99.99. 
Enter the number that, when multiplied by the 
above rates, produces the evening and night rates 
for calls. The range is 0.00 to 1.99. 
Y- Return to the LOCAL AREA CODE prompt. 
N- Return to the call cost programming menu 
prompt ([ 
I:). 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
c CR > to leave the database unchanged. Return 
to the SAR programming menu prompt ([ I). 
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							‘. 
INTER-TEL PRACTICES PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
18. MENU DISPLAYS 
18.1 For convenience, the programmer can set the 
system to display menus as desired (always, at change of menu, or on request). To determine when the cur- 
rent menu is displayed, select D from the applieations 
program menu. The prompts appear as shown below. 
End each entry with < CR 
> . 
DISPLAY CURRENT MENU 
A = ALWAYS 
C = CHANGE OF MENU 
R = REQUEST ONLY 
DISPLAY CURRENT MENU 
(C)I 
A- The current menu displays whenever a menu 
prompt appears. 
C- The current menu displays only when an item in 
a new menu is selected. 
R- The menu displays only when a question mark 
(?) is entered at a menu prompt. 
RING BELL ON PROGRAMMING ERROR 
MESSAGES (Y): Y- While programming, all error messages are 
accompanied by a bell sound from the terminal. 
N- Error messages appear without a bell sound 
from the terminal. 
The terminal returns to the applications program 
menu. 
Page 5-119