Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION dz MAINTENANCE ‘.. 
FEATURES 
Issue 2, May 1990 
D. SYSTEM ERROR REPORTING 
34.17 The system 
has a self-diagnostic feature that 
checks for minor and major faults within the central 
and peripheral equipment. When a failure is de- 
tected, the software determines the impact of the 
problem and classifies it as a major or minor alarm. A 
major alarm requires immediate attention from ser- 
vice personnel; the system is not operable. A minor 
alarm can be as simple as a loose printer cable or pow- 
er cord, or the printer running out of paper or ribbon. 
34.18 A minor alarm sends a message to the system 
attendant(s) programmed to receive alarms and to 
either the KSU or an APM RS-232-C port. Both mi- 
nor and major alarms are recorded through the 
RS-232-C ports (if the ports are functional). A fault 
history report is available on demand to service per- 
sonnel through the programming terminal (however, 
minor alarms #1-#4 do not appear in the history re- 
port). 
34.19 Minor alarm messages print in the format 
shown below. The message indicates the time the er- 
ror was detected, the type and number of the alarm, 
and an explanation of the error. 
0O:OO + + + 
MINOR ALARM #XX [32-character 
message] 
0O:OO * * * [Field Service Diagnostics message] 
0O:OO - - - [Engineering Diagnostics message] 
34.20 
User-serviceable minor alarms are: 
0 
#l EXT XXX - STATION OFF-HOOK: A sta- 
tion remained off hook and inactive until the inac- 
tivity alarm timer expired. Replace the handset in 
its cradle at the station indicated. 
. #2 SMDR PRINTER TIMEOUT, #3 ERROR 
PRINTER TIMEOUT, or #4 SAR PRINTER 
TIMEOUT: 
The printer possibly has a loose cable 
or power cord, or it has run out of ribbon or paper. 
34.21 All other minor alarms, whichrequire atten- 
tion from service personnel, field service diagnostics, 
and engineering diagnostics are explained in 
TROUBLESHOOTING. 
34.22 A major alarm occurs when a problem has 
caused the processor board to malfunction. The mes- 
sage appears on all display keysets and, if functional, 
at both RS-232-C ports. 
E. POWER FAILURE CAPABILITIES 
34.23 The KSU board contains a lithium battery 
that protects the customer’s database memory in the 
event of a power failure. The back-up battery strap 
(JMP 1) on the MEM board must be placed in_ the A 
position (over the lower two pins) to activate the bat- 
tery. (Refer to page 3-24 in INSTALLATION.) 
34.24 A programming option can be enabled that 
automatically places the system into night mode 
whenever the primary attendant station (or other 
designated station) is out of service due to a keyset 
failure or in the event that the keyset is unplugged. 
When the station is returned to service, an attendant 
must manually place the system back into day mode; 
the system will not cancel night mode automatically. 
When the system is initialized, this option is enabled 
and associated with station circuit 1.1 (the primary at- 
tendant). 
Page 4-111  
						

							INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE ... 
PROGRAMMING 
Issue 2, May 1990 
PROGRAMMING 
CONTENTS PAGE 
1. Introduction ......................................................... s-3 
A. Initialized Values ................................................. 53 
B. Plan The Programming Session .................................... 5-4 
C. System Set-Up For Programming ................................... 5-5 
D. Operating The Terminal ........................................... 5-6 
2. Menus .............................................................. 5-8 
3. Advanced Programming Techniques .................................... 5-9 
4. [A] General System Data .............................................. 5-12 
A. [AA] Date And Time (/DATE) ...................................... 5-12 
B. [AB] Timer Values (/TIMR) ........................................ 5-14 
C. [AC] System Speed Dial (/SPDI) .................................... 5-20 
D. [AD] Account Codes (/ACCT) ....................................... 5-22 
E. [AE] Reminder Messages (/MESS) .................................. 5-23 
I? [AF] Miscellaneous System Data (/MISC) ........................ . ... -5-24 
G. [AG] DND Messages (/DNDM) ..................................... 5-29 
H. [AH] Passwords (/PASS) ........................................... 5-30 
5. 
[B] Extensions (Intercom Numbers) And Feature Access Codes (/CODE) ..... 
6. [C] C.O. Lines ....................................................... 
A. [CA] C.O. Line Equipment Status (/EQU) ............................ 
B. [CB] C.O. Line Groups (/LGRP) .................................... 
C. [CC] Specific C.O. Line Information (/LINE) 
......................... 
D. [CD] Auto And Line Key Assignments (/AUTO) ....................... 5-44 
E. [CE] Access, Answer, And Ring-In .................................. 5-46 
7. [D] Station/DSS Data ................................................ 5-49 
A. 
B. 
C. 
I 
, 8. [El 
9. Fl 
A. 
B. 
C. 
D. 
E. 
10. [G] [DA] Station Data ................................................ 5-49 
[DB] DSWBLF Data .............................................. 5-71 
[DC] Station Report 
(/SREP) ....................................... 5-73 
Hunt Groups (/HUNT) ............................................. 5-75 
fenants, Attendants, And Secretarial Intercepts 
....................... 5-81 
[FA] Tenant Group Assignments (/TNT) .............................. 5-81 
[FBI Attendants (/ATT) ............................................ 5-82 
[FC] Secretarial Intercepts (/SEC) .................................. 5-84 
[FD] Message Centers 
(IMSG) ...................................... 5-85 
[FE] Special Purpose Stations (/SPCL) .............................. 5-87 
Page Zones (/PAGE) .............................................. 5-88 
Page 5-l  
						

							PROGRAMMING 
Issue 2, May 1990 ‘,. 
INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE 
11. [H] Toll Restriction 
................................................... 
5-89 . . 
A. [HA] SCOS Information (/SCOS) 
.................................... 
5-80 
B. [HB] Overlapping Area/Office Codes (/OVER) 
........................ 
5-91 
C. [HC] Area/Office Codes Allowed/Restricted (/AREA) 
................... 5-92 
D. [HD] Area/Office Code Reports (/AREP) 
............................. 
5-95 
E. [HE] Alternate Carriers (/ALT) 
..................................... 
5-95 
E [HF] Allowed Long Distance (/ALD) 
................................. 
5-96 
12. [I] Automatic Route Selection 
.......................................... 
5-97 
A. [IA] ARS Route Groups (/ROUT) 
................................... 
5-98 
B. [IB] ARS Dial Rules (/RULE) 
...................................... 
5-101 
13. [J] Database Save/Restore (/SAVE) 
..................................... 
5-102 
14. [K] System Initialization And Reset (/INIT) 
.............................. 
5-104 
15. SMDR And Error Programming 
....................................... 
5-106 
A. [A] SMDR Output (/OUTR) 
........................................ 
5-106 
B. [B] SMDR Reports (/SMDR) 
....................................... 
5-107 
C. [C] Error Output (/OUTE) 
......................................... 
5-108 
D. [D] Error Reports (/ERR) 
.......................................... 
5-109 
E. [E] On-Line Error Reports (/OLER) 
................................ 
5-110 
E [F] SMDR And Error Password (/PASS) 
............................. 
5-111 
16. Station Activity Reports (SAR) 
......................................... 
5-112 
A. [A] Automatic SAR Reports (/AUTO) 
................................ 
5-112 
B. [B] On-Line SAR Reports (&AR) 
................................... 
5-114 
C. [C] SAR Password (/PASS) 
......................................... 
5-115 
D. [D] Call Cost Factors (/COST) 
..................................... 
5-116 
17. Call Cost Programming 
............................................... 
5-117 
A. [A] Call Cost Password (/PASS) 
.................................... 
5-117 
B. [B] Call Cost Factors (/COST) 
...................................... 
5-118 
18. Menu Displays 
...................................................... 
5-119 
19. On-Line Monitor 
.................................................... 
5-120 
A. [A] CPU On-Line Monitor 
......................................... 
5-120 
B. [B] CPU Activity Monitor 
.......................................... 
5-127 
20. Self Test 
............................................................. 5-128 
A. [A] System Board Status 
.......................................... 
5-128 
B. [B] Individual CPU (Mother) Board 
................................. 
5-128 
C. [C] Individual EXP Module 
........................................ 
5-130 
D. [D] All EXP Modules 
............................................. 
5-130 
E. [E] Individual Accessory Port Modules 
.............................. 
5-131 
E [F] All Accessory Port Modules 
......................... . ........... 
5-132 
G. [G] Full System 
.................................................. 
5-132 
H. [H] Password 
.................................................... 
5-132 -_-_ 
I. [I] Exit .......................................................... 
5-132 Y 
Page 5-2  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
1. INTRODUCTION 0 
1.1 This section of the manual explains how to 
initialize and program the system. Initializing the 
system sets the default values for each of the pro- 
grammable features. These values have been care- 
fully selected to make the programmer’s task easier. 
The system is fully functional when initialized and 
only requires programming to meet the customer’s 
special needs. 
l 
0 
A. INITIALIZED VALUES 
12 The 
initialized values of the features are speci- 
fied in each of the programs outlined throughout this 
section of the manual. They are also specified on the 
program planning sheets beginning on page 5-133. A 
summary of the initialized system values is as follows: 
Programming 
l 
l 
e 
Passwords are not required to access the database 
programs. 
Menus appear only when a new menu is selected. 
Errors cause the terminal’s bell to signal the user. 
Attendant 
l There is one attendant for all stations (circuit 1.1). 
This station serves as the primary attendant, sys- 
tem alarm station, day/night mode toggle station, 
and message center for all stations. It is the system 
speed-dial programming station, and it can be 
used to place the system in night mode. The circuit 
is equipped and configured for a keyset. 
l Circuit 1.1 receives ring-in and can answer all 
lines during day mode and night mode. 
Stations 
l Station circuits 1.1-6.8 are configured for keysets, 
but only 1.1 is 
equipped until station instruments 
are installed and station cables are connected. 
o Stations are not toll restricted. 
l All stations can answer all C.O. lines when the 
system is in night mode. Users have outgoing ac- 
cess on all lines. Intercom numbers are assigned in order begin- 
ning with circuit 1.1 and intercom number 100. In 
Basic software, the highest-numbered circuit is 6.8 
(intercom number 147). In 
Advanced and 
Intermediate software circuit numbers can be as 
high as 8.6 (intercom number 159) if APMs are in- 
stalled. 
All stations are assigned to tenant group 1. 
All keysets and the optional external paging 
equipment are in paging zone 1. Paging zones 2-6 
are cleared. 
Camp-on tones are heard at all stations. 
Station monitoring tones are not enabled. 
No headsets are equipped. 
Audible message indications for single-line sets 
are not enabled. 
0 
l 
No user names are assigned. ( 
There are no DSS/BLF stations, house phones, or 
secretarial intercepts assigned. 
Off-hook voice announce is not enabled. 
Keyset LCD identification is enabled full-time. 
All stations have do-not-disturb, call forward, and 
forward to the public network capability. 
0 All stations have C.O. reseize disabled. 
C.O. Lines 
All C.O. lines are equipped and programmed for 
DTMF signaling. 
No lines are designated for DISA use. 
(Advanced 
software and an APM is required for the DISA 
feature.) 
All lines are incoming/outgoing lines. 
No lines have C.O. line identification. 
Lines are assigned to the keyset line keys in nu- 
merical order, beginning with circuit 1.1 (line key 
1) and continuing through circuit 6.4 (line key 24). 
System-wide C.O. line privacy is enabled. 
Page 5-3  
						

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 2, May 1990 
‘GMX-48 INSTALLATION & MAINTENANCE 
0 
a 
All lines are subject to toll restriction. None are 
exempt from ARS Only. (ARS is available in 
Advanced software only.) All lines accept equal 
access dialing. None have absorbed digits. 
No lines are associated with hunt groups. 
All lines are assigned to ARS route groups 1,4,6, 
7, and 8. (ARS is available in Advanced software 
only.) 
With 
Basic software, only C.O. line circuit 1.1 is 
assigned to line group 8; no other lines are as- 
signed to a line group. With 
Advanced or Interme- 
dinte 
software, all lines are in line group 8. 
No auto lines are assigned. 
Toll Restriction 
l Area and office codes do not overlap. All area 
codes and office codes are restricted. 
l The allowed long distance numbers are 
800-XXX-xXxX and 911. There are no alter- 
nate carrier numbers. 
Automatic Route Selection (ARS) 
l Route groups are programmed to handle local, 
national, operator-assisted, and international 
calls. (ARS is available in 
Advanced software 
only.) 
SMDR, SAR and Error Reporting 
a Station message detail recording (SMDR) is ac- 
tive and sent to the primary port. It is set for the 
wide format. Reports include incoming, local, toll, 
DISA, and conference calls as well as ring-in diag- 
nostics and system faults. All stations are in- 
cluded. No digits are suppressed. 
Error reports (system alarms and field service di- 
agnostics) are active. 
Station activity report (SAR) is activated by the 
attendant. It is assigned to the primary (mother- 
board) port. (SAR is available in 
Advanced 
software only.) Miscellaneous 
The system is in day mode. 
No system or station speed-dial numbers are pro- 
grammed. None of the system speed-dial loca- 
tions are identified as non-display numbers or 
tenant-specific numbers. Speed-dial DTMF tones 
are muted. 
System speed dial numbers are subject to toll re- 
striction. 
No account codes are assigned. Account code de- 
fault length is four digits. Account codes are not 
associated with SCOS. 
Individual hold and system hold are indicated with 
the same flash rate (60/960 IPM flutter). 
No hunt groups, voice computer groups, hunt 
group supervisors, or hunt group announcement 
or ovefflow stations are assigned. 
The system is programmed to disconnect calls 
(not place them on hold) when a user presses an- 
other line key during a call. 
Cross-tenant intercom traffic is allowed. 
System alarms are sent to all attendants. 
Reverse transfers to keyset stations are not 
connected immediately; the user must press the 
flashing line or XC key. 
B. PLAN THE PROGRAMMING SESSION 
1.3 Determine the features that need to be pro- 
grammed to meet the customer’s needs by referring 
to the specific programs and program planning 
sheets. For example, if the customer wants to use the 
hunt group feature, refer to the programming infor- 
mation on page 5-75 and the program planning sheet 
on page S-156. 
1.4 Because it is usually not necessary to reprogram 
the entire database, the programs have been divided 
to allow programming of specific information without 
sorting through other programming areas. Note that 
some programs allow entering of information for one 
C.O. line or station while others allow batch loading 
of information. Select the program that best suits the 
task. 
Page 5-4  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
C. SYSTEM SET-UP FOR PROGRAMMING 1.10 
To connect the terminal to the KSU for on-site 
programming: 
KSU Set-Up 
1.5 
DIP switches in the KSU are used to set the 
baud rate for the programming terminal connection. 
The possible baud rate settings are: 300, 1200, 2400, 
and 4800. (Refer to page 2-16 in SPECIFICATIONS 
for switch locations.) 
NOTE: Only one switch should be ON (down posi- 
tion) at a time. The other three switches must be 
OFF. Having more than one switch on at a time will 
cause data errors to occur and stations may not oper- 
ate. 
1.6 When the system is initialized, the KSU 
RS-232-C connectors (primary and accessory ports) 
are enabled for “software handshaking.” Most pro- 
gramming terminals and output devices are designed 
for software handshaking, which is the use of “X-ON” 
and “X-OFF” characters to indicate readiness to send 
or receive data. Refer to the terminal’s owner’s guide 
to determine if the device uses X-ON/X-OFF charac- 
ters. 
(1) 
(2) 
(3) 
(4) 
1.11 
ming: 
(1) 
1.7 If the device does not use X-ON/X-OFF char- 
acters, “hardware” handshaking may be enabled (see 
page 5-24). When enabled for hardware hand- 
shaking, signals are sent over the RS-232-C pins to in- 
dicate readiness to send or receive data. Refer to page 
2-16 in SPECIFICATIONS for additional informa- 
tion concerning pin signals and functions. 
1.8 APMs have RS-232-C ports that can be used for 
connecting a programming terminal. The APM ports 
are set to 1200 baud and cannot be changed. How- 
ever, X-ON/X-OFF handshaking can be enabled. 
The Programming Terminal 
1.9 An 
input/output device is required, such as a 
CRT terminal with an attached keyboard or a printer 
with an attached keyboard. The device can be con- 
nected to the KSU for on-site programming, or it can 
be used with a specially installed auto-answer modem 
arrangement for remote programming. Refer to 
SPECIFICATIONS, page 2-16, for programming 
terminal requirements and refer to INSTALLA- 
TION, page 3-48, for auto-answer modem installa- 
tion instructions. 
(2) 
(3) 
(4) 
1.12 Ifprogramming the database for thefirst time, in- 
itialize the vstem (refer 
to page 5-104 for procedures). 
NOTE: Initialization or reset of the system will drop 
all calls in progress, including the modem connection. 
Page 5-5 Match the baud rates of the terminal and the 
KSU. (APMs can only be set to 1200 baud.) 
To help prevent electrical surges from damag- 
ing the KSU, turn on the terminal and the 
KSU before connecting the terminal cable to 
the KSU. 
Connect the RS-232-C connector from the 
terminal to the RS-232-C connector on the 
KSU or APM. 
To sign on and begin programming, press the 
RETURN or the ENTER key on the key- 
board. 
. 
To connect the terminal for remote program- 
Set the terminal baud rate to 300, 1200,240Q 
or 4800 baud to match the baud rate of the 
KSU and the auto-answer modem. (If- con- 
netted to an APM, the modem will be set at 
1200 baud.) 
NOTE: Due to characteristics of the modem 
and/or the C.O. line connection, there may be 
difficulty with transmissions at certain baud 
rates. 
EITHER, place a call to the modem’s assigned 
telephone number. 
OR, place a C.O. call to the modem from a 
keyset that is equipped with a data terminal. 
When modem tone is heard, activate the pro- 
gramming modem according to the manufac- 
turer’s instructions. If using a keyset with an 
attached data device, refer to page 4-90 in 
FEATURES. 
To sign on and begin programming, press the 
RETURN or ENTER key on the keyboard.  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
D. OPERATING THE TERMINAL 
Character Case 
1.13 The 
system recognizes both upper- and lower- 
case characters. Use either case or a combination. 
Carriage Return < CR > 
1.14 The 
system begins processing commands after 
the RETURN or ENTER key has been pressed. This 
allows the programmer to edit a command before en- 
tering it. The instructions in this section use the 
 symbol to represent the RETURN or EN- 
TER key. 
1.15 Default values appear in parentheses ( ) in 
many of the prompts. If the default value is the de- 
sired value, press < CR > to continue to the next 
prompt. 
Editing 
1.16 
To correct mistakes made while entering infor- 
mation, back up and make corrections using one of 
the following methods: 
0 Press the DELETE or RUB OUT key. The char- 
acters appear in reverse order on the terminal as 
they are deleted. 
0 Press the BACKSPACE key to back up and type 
over the original entry. 
1.17 If the entry becomes unreadable because of 
the corrections, do one of the following: 
e Redisplay the entry without the corrections by 
pressing the CONTROL and R keys at the same 
time. 
8 Delete the entire line without entering it and dis- 
play a blank line by pressing the ESCAPE key, or 
the backslash 0) key, or the CONTROL and X 
keys, or the CONTROL and U keys. The prompt 
does not appear on the new line. 
Yes or No Responses 
1.18 You 
may respond to “Yes or NO” questions by 
entering Y for yes or N for no. 
Circuit and Intercom Numbers 
1.19 
Circuit numbers are expressed as X.Y,-with X 
representing the station or C.O. circuit location in the 
KSU and Y representing the actual circuit number on 
the KSU control board (KCB) or expansion module 
(EXP). For example, the eighth station circuit on the 
KCB is station circuit 1.8. If two EXPs are installed, 
the fourth station circuit on the second EXP is station 
circuit 3.4. If all five EXPs are installed, the second 
C.O. circuit on the fifth EXP is C.O. circuit 6.2. Sta- 
tion circuits on the KCB and EXPs range from 1.1 to 
6.8. With 
Advanced and Intermediate software, the 
first Accesory Port Module (APM) installed adds sta- 
tion circuits 7.1-7.6 and the second APM adds station 
circuits 8.1-8.6. C.O. circuits (on the KCB and EXPs) 
range from 1.1 to 6.4. 
. 
1.20 Stations can also be identified by their inter- 
com (extension) numbers. To use these numbers, 
enter EXXX (or if the procedures specify, XXX may 
be entered). The XXX represents the one- to three- 
digit intercom number assigned to the station; 
121 When prompts show the current value as a cir- 
cuit number, enter E to show the associated intercom 
number. To display circuit numbers when intercom 
numbers are shown, enter C. 
Number Ranges 
1.22 
Some program prompts request a range of 
numbers. When the prompt asks for a range, use a 
hyphen (-) between two numbers. For example, to in- 
dicate a range including all numbers from 1.1 to 1.6, 
enter 1.1-1.6. A single entry, ALL, and NONE are 
also valid responses to a range prompt. 
1.23 If the item entered is 
too large, too small, or an 
unexpected value, an error message appears on the 
terminal. 
124 A range of intercom numbers is translated into 
circuit numbers by the system. Therefore, be careful 
when using intercom numbers in ranges; the first cir- 
cuit number must be lower than the second. For ex- 
ample, if circuit 1.1 is assigned intercom number 101, 
and circuit 1.2 is assigned intercom 100, entering 
ElOO-El01 would cause an error, because the circuit 
numbers (1.2-1.1) are not in proper numerical order. 
Page 5-6  
						

							INTER-TEL PRACTICES ‘.. 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
1.25 Do not mix circuit numbers with intercom 
numbers within ranges. An entry of 1.1-1.6, 
ElOO-EllO, or ElOO-110 is allowed, but ElOO-1.6 is 
not allowed and causes an error message. 
Number Lists 
1.26 
Some prompts ask for a list of numbers. When 
creating a list, enter one of the following: 
o Single item(s). 
If more than one item is listed, sep- 
arate them with commas (1.1, 1.6, 1.2). (They do 
not have to be in numerical order.) 
o Ranges of numbers, using hyphens (1.4-1.6, 
1.1-1.2). (The first value in each range must be 
lower than the second value in that range. Lists of 
ranges, separated by commas, do not have to be in 
order.) 
l Any combination of single items and ranges (1.6, 
1.2-1.5, 2.6, 1.1). 
l ALL and NONE can be used in response to a list 
prompt. 
137 If one entry in a list is an invalid item, that item 
is not accepted by the system and an error message is 
printed. However, other items in the list are some- 
times accepted if they are valid; to be certain, the en- 
tries should be rechecked. 
NOTE: When entering a list, note that the system has 
an go-character buffer. You must press < CR > be- 
fore the buffer is full; the system will not recognize 
(or echo) any characters entered after the buffer limit 
is reached. 
Signing Off And Delayed Reset 
1.28 
When ready to end the programming session, 
return to the applications program menu and sign off 
by entering a period (.) and < CR 
> . 
NOTE: When finished programming, be sure to an- 
swer yes to PERFORM UPDATE TO SYSTEM 
DATABASE (Y OR N) if you wish to save the 
changes that were made. 
1.29 If any changes were made to C.O. line, station, 
DSS/BLF, hunt group, or tenant group assignments, the system prints the following message at the end of 
the programming session: 
WARNING: THE DATABASE HAS BEEN 
CHANGED IN A MANNER THAT MAY CAUSE 
FAULTY BEHAVIOR UNLESS THE SYSTEM IS 
RESET. 
PERFORM A SYSTEM RESET NOW (Y or N)? 
1.30 Enter a Y and < CR > to reset the system to 
ensure that C.O. line and station information is 
processed correctly. Or enter N < CR > to program a 
delayed reset. If you enter N, the next prompt is: 
SCHEDULE A DELAYED SYSTEM RESET (Y 
OR N)? 
NOTE: If a delayed reset is pending, you will be given 
the opportunity to reschedule the delayed reset. 
1.31 
If you enter N, the system will not reset. How- 
ever, it should be reset as soon as possible to ensure 
proper system operation. If you answer Y, the 
prompts continue as follows to allow you to set the 
time of the reset. Enter the desired time for the reset 
in 24-hour international time (i.e., 1PM = 13:OO). 
DELAYED RESET TIME (HH:MM): 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N)? 
1.32 When you enter Y and perform the update to 
the system database, the delayed reset is ac- 
knowledged (DELAYED RESET SCHEDULED 
FOR XXXX) and will occur at the set time unless 
changed. If a call or programming session is in prog- 
ress at the set time, the system will not reset until the 
call or programming is completed (the system at- 
tempts the reset at one-minute intervals). 
1.33 To change the delayed reset time, sign in by 
pressing the RETURN or ENTER key, then use the 
System Initialization and Reset program (refer to 
page 5-104 for procedures). 
NOTE: A system reset drops all calls in progress and 
erases any buffered SMDR or SAR information that 
was waiting to print. 
Page 5-7  
						

							PROGRAMMING 
Issue 2, May 1990 ,. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
2. MENUS 
2.1 Programs are selected through a series of 
menus. Each menu leads to more specific menus and/ 
or to the data input prompts. When a menu prompt is 
displayed, select one of the options shown in the 
menu: 
l Enter the letter (shown in the menu) of the de- 
sired program. 
l Enter a period (.) to exit the menu and back up to 
the previous menu. If desired, multiple periods 
may be entered to back up further than one menu 
level. (Entering a period at the applications pro- 
gram menu prompt ends the programming ses- 
sion.) 
0 Enter a question mark (?) to redisplay the menu. 
(I’his is useful when the menus are programmed 
to display only on command. Refer to page 5-119 
for more information.) 
2.2 The first menu shown after signing on is the ap- 
plications program menu. It introduces the five major 
programming sections: database programming, 
SMDR and error programming, call cost pro- 
gramming, menu displays, and on-line monitor. The 
applications program menu for the Advanced and 
Intermediate software appears as shown below: 
INTER-TEUGMX-48 KEY TELEPHONE SYSTEM 
COPYRIGHT 1987 INTER-TEL, INCORPORATED 
ALL RIGHTS RESERVED 
PART NUMBER [version part number] 
APPLICATIONS PROGRAM MENU 
[A] DATABASE PROGRAMMING 
[B] SMDR AND ERROR PROGRAMMING 
[C] SAR PROGRAMMING 
[D] MENU DISPLAYS 
[E] ON-LINE MONITOR 
[F] SELFTEST 
. EXIT 
2.3 If using Basic software, the menu appears as 
shown below: 
APPLICATIONS PROGRAM MENU 
[A] DATABASE PROGRAMMING 
[B] SMDR AND ERROR PROGRAMMING 
[C] CALL COST PROGRAMMING 
[D] MENU DISPLAYS 
[E] ON-LINE MONITOR 
. EXIT 
2.4 The database programming menu offers 
programs for system-wide features as well as the spe- 
cific C.O. line and station features. It is reached by 
entering A at the applications program menu prompt 
(APPLICATION:). The database programming 
menu appears as shown below: 
- 
DATABASE PROGRAMMING 
14 
1Bl 
[Cl 
[Dl 
[El 
1Fl 
lG1 
[HI 
[II 
1Jl 
[Kl GENERAL SYSTEM DATA 
EXTENSIONS AND FEATURE ACCESS CODES 
CO LINES 
STATIONfDSS DATA 
HUNT GROUPS AND VOICE COMPUTER 
GROUPS 
(voice computer groups are not available in 
Basic so%are) 
TENANTS, 
ATTENDANTS, AND 
SECRETARIAL INTERCEPTS 
PAGE ZONES 
TOLL RESTRIC’l3ON 
AUTOMATIC ROUTE SELECTION 
DATABASE SAVE/RESTORE 
SYSTEM INITIALIZATION AND RESET 
? DISPLAY MENU 
. EXIT 
NOTE: Choices [J] and [K] appear only when the un- 
restricted password is used or when no password is re- 
quired. For more information about passwords, refer 
to page 5-30. Choice [I] is not available with the 
Basic 
software package. 
2.5 The SMDR and error programming menu pre- 
sents the programs used for defining station message 
detail recording (SMDR) reports and system error re- 
ports, Enter B from the applications program menu 
to access the SMDR and error programming menu. It 
appears as shown below: 
SMDR AND ERROR PROGRAMMING 
[Al SMDR OUTPUT 
IBI SMDR REPORTS 
[Cl ERROR OUTPUT 
[“I ERROR REPORTS 
[El ON-LINE ERROR REPORTS 
IF1 SMDR AND ERROR PASSWORD 
? DISPLAY MENU 
. EXIT 
Page 5-8  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE 
Issue 2, May 1990 
2.6 If 
using Advanced or Intermediate software, the 
system activity report (SAR) programming menu 
displays the programs used in 
Advanced software for 
scheduled report generation. In 
Advanced and In- 
termediate 
software it is used for assigning the SAR 
password and call cost factors. It is accessed by enter- 
ing C from the applications program menu. The 
menu appears as shown below: 
,;: 
./ SYSTEM ACTIVITY REPOIlT (SAR) 
[A] AUTOMATIC SAR REPORTS 
[B] ON-LINE SAR REPOR 
[C] SAR PASSWORD 
[D] CALL COST FACTORS 
? DISPLAY MENU 
. EXIT 
2.7 If using Basic software, the call cost program- 
ming menu displays the programs used for assigning 
the call cost password and call cost factors. It is ac- 
cessed by entering C from the applications program 
menu. The menu appears as shown below: 
CALL COST PROGRAMMING 
[A] CALL COST PASSWORD 
[B] CALL COST FACTORS 
? DISPLAY MENU 
. EXIT 
2.8 Selection [D] MENU DISPLAYS (from the ap- 
plications program menu) determines how often the 
programming menus are displayed. Refer to page 
5-119 formoreinformation. 
2.9 The on-line monitor menu allows trained per- 
sonnel to view and change system memory control 
blocks on the central processing unit (CPU) in the 
KSU. This program is used by specially-trained pro- 
grammers for diagnostic purposes. When you enter E 
from the applications program menu, the on-line 
monitor menu appears as follows: 
ON-LINE MONITOR 
[A] CPU ON-LINE MONITOR 
[B] CPU ACTIVITY MONITOR 
? DISPLAY MENU 
. EXIT 
JMONITOR]: 
2.10 If using Intermediate or Advanced software and 
an APM is installed, the network self test can be used to test the voice channels and switching matrices of 
the GMX-48 System. It should be used for every new 
installation, whenever 
a board is changed, and when a 
voice channel problem arises. After entering F from 
the applications program menu, the network self test 
menu appears as shown below (after a warning mes- 
sage and a prompt to continue): 
NEZWORK SELF TEST 
PI SYSTEM BOARD STATUS 
PI INDIVIDUAL CPU (MOTHER) BOARD 
[Cl INDIVIDUAL EXP MODULE 
[“I ALL EXP MODULES 
[El INDIVIDUAL ACCESSORY PORT MODULE 
[Fl ALL ACCESSORY POKI- MODULES 
1Gl FULL SYSTEM 
[HI PASSWORD 
[II EXIT 
SELECT TEST: 
3. ADVANCED PROGRAMMING 
TECHNIQUES 
+ 
3.1 The experienced programmer may wish to move 
from program to program without using the menus. 
To directly access programs, enter one of the abbrevi- 
ated commands listed on the following page. 
33 All of the abbreviated commands must be pre- 
ceded by a slash (1) or a double slash (/I). 
3.3 A single slash before the command signals the 
terminal to return to the menu prompt for that com- 
mand’s section (database programming, SMDR and 
error programming, or SAR/call cost programming) 
after the program is finished. For example, enter 
/SIN from the C.O. lines menu prompt to access the 
specific station information program. When the pro- 
gram is finished, the terminal returns to the database 
programming menu prompt ([ I:). 
3.4 A double slash before the command signals the 
system to return to the menu prompt that was being 
viewed when the command was entered. For exam- 
ple, the programmer may wish to exit the C.O. lines 
menu in order to change a station’s user name and 
then return to the C.O. lines menu. Enter //SIN to 
access the specific station information program. 
When finished with the STN program, the terminal 
returns to the C.O. lines menu prompt ([Cl:). 
Page 5-9