Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual
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PROGRAMMING Issue 2, May 1990 .. INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE C. [AC] SYSTEM SPEED DIAL (BPDI) 4.7 To prepare for programming the system speed- dial information, determine the following informa- tion. (If desired, use the program planning sheet in Figure 5-2 on page 5-134.) System speed-dial programming station: Deter- mine the circuit or intercom number of the keyset station that will be allowed to program all system speed-dial numbers, including all tenant-specific numbers. Display speed-dial numbers: Determine a range of system speed-dial number locations 0 to (g-99), which may be viewed on display keysets. (Loca- tions O-9 are always displayed.) Any location num- ber not included in this range is confidential. Non- display numbers do not appear on display keysets when dialed and cannot be redialed. Non-display numbers will appear in the SMDR when dialed. Speed-dial numbers and names: List up to 100 system speed-dial numbers. If using Advanced or Intermediate software, also list their associated names. Names can include up to 16 characters. (I’hese names are used with the C.O. Directory feature.) Numbers can include up to 32 digits and can include timed pauses and/or hookflashes. Timed pauses and/or hookflashes are used when entering a series of numbers, such as access codes, security codes, and telephone numbers, for spe- 0 cialized common carrier (SCC) dialing. ‘RI include a pause in the number, enter the letter P for a short pause, PP for a medium pause, or PPP for a long pause. The pause length represented by the P is determined in program [AB] (timer values). If the hookflash option is enabled, enter an F (flash) for a hookflash. Each pause and/or hookflash (P, PP, PPR or F) is considered one of the 32 digits. However, when the number is actually speed di- aled, each double pause counts as two digits and each triple pause counts as three digits. There- fore, some of the digits may be lost if the number is extremely long and contains double or triple pauses. Tenant group number: Determine which system speed-dial numbers may be used only by the mem- bers of a specific tenant group. If desired, a single tenant group number (l-4) may be entered for each individual system speed-dial number. Tenant-specific numbers cannot be viewed or di- aled by station users not in the designated tenant group. If no tenant group number is entered, the system speed-dial number is available to all sys- tem users. 4.8 Enter C from the general system data menu or enter AC or /SPDI from the database programming menu to access the system speed-dial program. The prompts appear as shown below; end entries with . SYSTEM SPEED DIAL PROGRAMMING STATION (1.1): Enter the circuit (X.Y) or intercom (EXXX) number of the station that can be used for entering or changing all system speed-dial numbers. DISPLAY ALL SYSTEM SPEED DIAL NUMBERS (Y): Y- All system speed-dial numbers appear when dialed at display keysets. Advance to the RANGE OF SPEED DIAL NUMBERS prompt. N- Advance to the next prompt. DISPLAY SYSTEM SPEED DIAL NUMBERS 0 TO (99): Complete the range of system speed-dial numbers (9-99) that will be allowed to.appear on display keysets when dialed. Any number not included in this range is a non-display number. Numbers O-9 are always displayed. Page 5-20
./ INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE ‘.. PROGRAMMING Issue 2, May 1990 PERFORM UPDATE TO SYSTEM DATABASE (Y OR N) RANGE OF SPEED DIAL NUMBERS TO BE REVIEWED (NONE): N( >: SPEED DIAL NAME 0: TENANT GROUP NUMBER (NONE): . . . 20 ( ): SPEED DIAL NAME 0: TENANT GROUP NUMBER (NONE): REVIEW SAME SPEED DIAL NUMBERS Y- Return to the first speed-dial number of the AGAIN (N)? selected range. N- Continue to the next prompt. PERFORM UPDATE TO SYSTEM DATABASE (Y OR N) REVIEW ADDITIONAL SPEED DIAL NUMBERS (N)? This prompt appears only if new information wti entered. Enter Y < CR > to save the changes or N < CR > to leave the database unchanged. Enter a range of speed-dial location codes (B-99). ALL is a valid entry (however, only 20 speed-dial numbers will be viewed or reviewed at a time before the REVIEW SAME SPEED DIAL NUMBERS AGAIN prompt appears). Enter NONE to return to the general system data menu prompt ([A]:). As each location code prompt appears, enter the speed-dial number (up to 32 digits including pauses and/or hookflashes). If using Advanced or Intermediate software, you can enter a speed-dial name (up to 16 characters). After pressing < CR > , the prompt requests a tenant group number. If desired, enter a single tenant group number (l-4). Or, if the number is to be available to all station users, enter NONE. ’ NOTE: To erase an existing name or number without entering a new one, enter < at the _ number prompt. This prompt appears only if new information was entered. Enter Y < CR > to save the changes or N < CR > to leave the database unchanged. If more than 20 numbers were entered at the RANGE prompt, the system continues to the next 20 speed-dial numbers. If not, the following prompt appears. Y- Return to the RANGE OF SPEED DIAL NUMBERS prompt. N- Return to the general system data menu prompt ([A]:). Page 5-21
PROGRAMMING Issue 2, May 1990 ‘, INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE D. [AD] ACCOUNT CODES (/ACCT) 4.9 Enter D from the general system data menu or enter AD or /ACCT from the database programming menu to define up to 32 standard account codes and up to 120 forced account codes, using this program. (For more information regarding account codes, refer to page 4-55 in FEATURES.) These codes can then be assigned to specific stations in program [D] (Sta- tion/DSS Data). 4.10 If the “Account Code Class of Service” system- wide flag is enabled in program [AF] miscellaneous system data (refer to page 5-24), forced account codes l-60 are assigned to specific circuit numbers. Forced account code 0 and forced account codes 61-119 are general-use account codes. 4.11 To plan the account code programming, deter- mine the length for all account codes (4-8 digits). Then list the standard account codes (numbered O-31) and the forced account codes (numbered O-119). The program planning sheet in Figure 5-3 on page 5-136 maybe helpful. 4.12 The terminal first displays the warning shown below. It is followed by the prompts. End each entry with . WARNING: CHANGING THE ACCOUNT CODE LENGTH ERASES ALL PREVIOUSLY DEFINED STANDARD AND FORCED ACCOUNT CODES. ACCOUNT CODE LENGTHS (4): RANGE OF STANDARD ACCOUNT CODES TO BE REVIEWED (NONE): O( ): .,. 31( ): REVIEW SAME STANDARD ACCOUNT CODES AGAlN (N)? REVIEW ADDITIONAL STANDARD ACCOUNT CODES (N): RANGE OF FORCED ACCOUNT CODES TO BE REVIEWED (NONE)? To leave it unchanged, enter < CR > only. Entering a number (4-8) changes the length of all codes and erases any previously programmed codes. Enter a range of standard account codes (O-31) to be programmed or viewed. ALL is a valid entry. Enter NONE to advance to the RANGE OF FORCED ACCOUNT CODES prompt. As each standard account code number appears, enter the four- to eight-digit code. Or, enter < to erase the current code without entering a new code. Y- Return to the first standard account code in the previously entered range. N- Continue to the next prompt. Y- Return to the RANGE OF STANDARD ACCOUNT CODES prompt. N- Continue to the next prompt. Enter a range of forced account code numbers (O-119) to be programmed or viewed. ALL is a valid entry. Enter NONE to return to the general system data menu prompt ([A]:). Page 5-22
‘. INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING Issue 2, May 1990 O( 1: 1 [ASSOC STN 1.11 ( ): . . . 47 [ASSOC STN 6.7]( ): 48 [ASSOC STN 6.8]( ): . . . 60 [ASSOC STN 8.6]( ): 61( ): 119 ( ): REVIEW SAME FORCED ACCOUNT CODES AGAIN (N)? REVIEW ADDITIONAL. FORCED ACCOUNT CODES (N)? PERFORM UPDATE TO SYSTEM DATABASE (Y OR N) As each forced account code number appears, enter the four- to eight-digit code. Or, enter c to erase the current code without entering a new code. Note that if the ‘Account Code C&W of Service” system-wide flag is enabled in program [AF], account codes are assigned to specific circuit numbers (shown in brackets). If using Basic software, the associated stations end with circuit 6.8 (account code index 48). In Advanced and Intermediate software, associated stations continue to 8.6 (account code index 60). Y- Return to the first forced account code of the previously selected range. N- Continue to the next prompt. Y- Return to the RANGE OF FORCED ACCOUNT CODES prompt. N- Return to the general system data menu prompt ([A]:). This prompt appears only if new information was entered. Enter Y < CR > to save the changes or N < CR > to leave the database unchanged. E. [AE] REMINDER MESSAGES (/MESS) 4.13 Enter E from the general system data menu or enter AE or /MESS from the database programming menu to define any or all of the 20 reminder message displays. (For more information regarding reminder messages, refer to page 4-89 in FEATURES.) Refer to the program planning sheet in Figure 5-4 on page 5-137. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~1 ::::::::::::::::::::::::.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..i . . . . . . . . . . . . . . . . . ..... ............. ... ........................... i..... ..... .i ................:.. ........ ...................................................................................................... MESSAGE 1 (MEETING): MESSAGE 2 (STAFF MEETING): . . . MESSAGE 19 (LUNCH): MESSAGE 20 (REMINDER): REVIEW REMINDER MESSAGES AGAIN (N) Enter any 16-character message or < to erase the current message without entering a new one. End each entry with < CR > or just press < CR > to advance to the next line without changing the current message. Y- The messages display again. N- Return to the general system data menu prompt ([A]:). PERFORM UPDATE TO SYSTEM DATABASE (Y ORN) This prompt appears o&y if new information was entered. Enter Y < CR > to save the changes or N < CR > to leave the database unchanged. Page 5-23
PROGRAMMING Issue 2, May 1990 ‘, INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE F. [AF] MISCELLANEOUS SYSTEM DATA (/MISC) 4.14 Various system parameters are set using this programming task. Select F from the general system data menu or enter AF or /MISC from the database programming menu. 4.15 To prepare for this program, determine the fol- lowing information. If desired, use the program plan- ning sheet in Figure 5-5 on page 5-138. Primary attendant or system alarm station: Re- cord the circuit or intercom number of the pri- mary attendant station. The station must first be programmed as an attendant in program [FBI (at- tendants). If there will not be a primary attendant, select a display keyset station to receive system alarm messages. Broadcasting alarms: Determine whether system alarms display on all attendant stations or only at the primary attendant (or system alarm) station. Day/Night Mode Toggle Station: A keyset station (usually the primary attendant) can be designated to automatically place the system in night mode whenever this station is out of service due to keyset failure or in the event that the keyset is un- plugged. When the station is placed back in ser- vice, an attendant must manually place the system back in day mode; the system will not cancel night mode automatically. When the system is initial- ized, this option is assigned to station circuit 1.1 (the primary attendant). NOTE: If the system is programmed for “no-attendant” operation, do not assign a night mode toggle station. Cross-tenant traflic: Determine whether stations that are in different tenant groups will be allowed to place intercom calls, forward intercom calls, or transfer intercom or C.O. calls to one another. In- tercom calls placed to a hunt group are routed only to the hunt group stations that are in the same tenant group as the caller. Outside calls that are transferred to the hunt group are routed to all stations in the group. Recalls are not blocked, even if the attendant is not in the hunt groups’ tenant group. If using Advanced or Intermediate software and cross-tenant traffic is denied, the system will allow you to determine whether voice Page 5-24 l mail/voice computer ports are also denied cross-tenant access or if they are able to place calls to any station. System-wide options: The following options can be enabled or disabled on a system-wide basis: - Account code class of service: Forced and op- tional account codes can be programmed to be associated with station class of service (SCOS). This permits a user to place a call from any station using his account code and his usual SCOS. When the account code is entered, the system checks the associated station’s SCOS and applies it to the call be- ing made. When the call is completed, the programmed SCOS for the station goes back into effect. - Audible message indication for SL sets: If this option is enabled, single-line set users will hear a signal after lifting the handset or pressing the hookswitch whenever a message is waiting at the station. (Not available in Basic sofnuare) - Dialing during automated attendant recording: If using Advanced software, determine whether callers to an automated attendant will be allowed to dial DTMF digits while the automated attendant is giving dialing instructions. If enabled, this option allows callers (who know the intercom number of the person they wish to speak to) to dial be- fore the end of the message. NOTE: The reliability of allowing callers to dial during the instructions may be affected by the voice characteristics of the person giv- ing the instructions, the quality of the play- back device, the C.O. line noise levels, the DTMF tone levels, etc. If frequent problems occur, this option should be disabled. - C.O. lineprivacy release: Determine whether users will be allowed to join ongoing C.O. calls (privacy release is enabled) or if C.O. calls will be limited to one station unless the conference feature is used (privacy release disabled). - Speed-dial DTMF tones: Determine whether DTMF tones wili be heard when numbers
INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING Issue 2, May 1990 are speed dialed (via ARS, redial, station speed dial, system speed dial, etc.), or if they will be muted. - Hardware handshake settings: Determine whether the RS-232-C connectors on the KSU and/or Accessory Port Modules should be set for “hardware” or “software” hand- shaking. Refer to page 2-16 in SPECIFICA- TIONS for details. - Speed-dial programming hookjlash: Determine whether hookflashes can be entered as part of speed-dial numbers and ARS dial rules. - Keyset LCD identification: Determine whether the keyset identification display (user name and extension number) should appear on display keysets always (enabled) or only on keyset power up (disabled). - Off-hook voice announce: Determine whether the off-hook voice announce (OHVA) fea- ture will be enabled system-wide, and if so, whether DSS-equipped keysets will have im- mediate off-hook voice announce capability. - Override SCOS with speed-dial numbers: If enabled, this option allows users to dial speed-dial numbers regardless of SCOS. If disabled, system speed-dial numbers are sub- ject to toll restriction. - Reverse transfer: Determine whether reverse- transferred calls are connected to keysets automatically, or if the user must press the flashing line key or the IC key to be con- nected. Single-line sets are always automati- cally connected to reverse-transferred calls. - System hold flash rate: This option can be en- abled to change the system hold flash rate to a continuous 9601PM to differentiate it ‘from the 6O/!XOIPM flutter used for individual hold. If the option is not enabled, both hold types use the 6O/%OIPM flutter, - System “skate” type: Determine whether the system will place a call on hold when a key- set user presses another line key or the IC key while on a call (skate-to-hold) or will drop the call when another line key or the IC key is pressed (skate-to-disconnect). Skate-to-hold does not affect the procedure for reseizing a line. - Station monitoring periodic tones: This option can be enabled to periodically send a tone to a station that is being monitored by a hunt group supervisor. (Not available in Basic sofr- ware. APM required.) - Voice mailbox number validation: This feature affects calls transferred to a voice mail unit. If all mailbox numbers match intercom num- bers, the option should be enabled to allow the system to check that the mailbox number entered by the transferring party is valid. If there are mailbox numbers that do not match an intercom number, there is no need to validate mailbox numbers and this option should be disabled. In the default state, this is set to not validate numbers. (Not available in Basic software) 4.16 The miscellaneous system data prompts begin on the following page. End each entry with < CR > . Page 5-25
PROGRAMMING Issue 2, May 1990 . . INTER-TEL PRACTICES GMX-48 INSTALLATION 8~ MAINTENANCE PRIMARY AmNDANT STATION (1.1): SYSTEM ALARM STATION (1.1): BROADCAST ALARMS TO ALL Y- System alarms display on all attendants’ AmNDANTS (Y): keysets. N- Only the primary attendant (or system alarm station) is notified in the event of a system alarm. DAY/NIGHT MODE TOGGLE STATION (1.1): If desired, enter the circuit (X.Y) or intercom (EXXX) number of the keyset station that will cause the system to be placed into night mode if this station is out of service. NONE is a valid entry. ALLOW CROSS-TENANT IC TRAFFIC (Y): ALLOW CROSS-TENANT VOICE MAIL/COMPUTER TRAFFIC (Y): ENABLE SYSTEM-WIDE: ACCOUNT CODE CLASS OF SERVICE (N): AUDIBLE MESSAGE INDICATION FOR SL SETS (N): AUTOMATED AITENDANT CALL DIALING DURING RECORDING (N): If desired, enter the circuit (X.Y) or intercom (EXXX) number of the primary attendant station. Or, enter NONE if there is no primary attendant. This prompt appears only if NONE was’ entered above. If a primary attendant has not been assigned, enter the circuit (X.Y) or intercom (EXXX) number of the keyset station to receive system alarm messages. Y- Members of different tenant groups are allowed to place calls to one another. Advance to the ENABLE SYSTEM WIDE prompt. / N- No calls are allowed between tenant groups. Continue to the next prompt. This prompt does not appear in Basic software. Y- Voice mail/computer station may place calls to any stations. N- Voice mail/computer stations may place calls only to stations within their tenant group. Y- Forced account codes are associated with SCOS for specific stations. N- Account codes will not change the SCOS for the call when entered. This prompt does not appear in Basic software. Y- The system will send a signal if a message is waiting at a single-line set. N- The system will not send special tones to notify a single-line set user when a message is waiting. This prompt does not appear in Basic sofrware and is not used in Intermediate software. Y- The system will recognize digits dialed during the automated attendant’s dialing instructions. N- The system will ignore digits dialed during the automated attendant’s dialing instructions. ..: Page 5-26
INTER-TEL PRACTICES GMX.48 INSTALLATION & MAINTENANCE PROGRAMMING Issue 2, May 1990 CO LINE PRIVACY RELEASE (N): DTMF TONES DURING SPEED DIALING (N): HARDWARE HANDSHAKE FOR PRIMARY Y- The CPU port will be enabled for hardware and PORT (N): software handshaking. HARDWARE HANDSHAKE FOR ACCESSORY PORT A (N): HARDWARE HANDSHAKE FOR ACCESSORY PORT B (N): HOOKFLASH PROGRAMMING IN SPEED DIAL NUMBERS (Y): LCD IDENTIFICATION FOR KEYSET FULL-TIME (N): OFF-HOOK VOICE ANNOUNCE (N): Page 5-27 Y- Keyset users ma!’ ioin calls in progress by pressing the lit line key, unless the station involved in the call is on a conference call, or has entered the private call or do-not-disturb feature code while on the call. N- Use of a C.O. line is limited to one station at a time, unless the conference feature is used. Y- DTMF tones are heard when a number is speed dialed. N- DTMF tones are not heard by the user when a number is speed dialed. , N- The CPU port will be enabled for software handshaking only. These prompts do not appear in Basic sofrware. Y- The indicated APM port will be enabled for hardware and software handshaking. f N- The indicated APM port will be enabled for software handshaking only. Y- When programming system or station speed-dial numbers from a keyset, pressing the SPCL key once enters a hookflash, twice enters a short pause, and three times enters a medium pause. When programming from a terminal, the programmer can enter F for a hookflash, P for a short pause, PP for a medium pause, and PPP for a long pause. N- When programming system or station speed-dial numbers from a keyset, pressing the SPCL key once enters a short pause, twice enters a medium pause, and three times enters a long pause. When using a terminal, the programmer can enter P for a short pause, PP for a medium pause, and PPP for a long pause. Y- The top line of each display keyset will show the user name and intercom number when the keyset is in the idle state. N- Only date and time will show when a display keyset is in the idle state. Y- Enables system-wide OHVA. N- OHVA calls are not allowed. Advance to the OVERRIDE SCOS WITH SYSTEM SPEED DIAL NUMBERS prompt.
PROGRAMMING INTER-TEL PRACTICES Issue 2, May 1990 ‘- GMX-48 INSTALLATION & MAINTENANCE IMMEDIATE DSS OFF-HOOK VOICE ANNOUNCE (Y): This prompt appears only if the OHVA feature is enabled, Y- DSS stations can make immediate OHVA calls without waiting for the OHVA screening timer to expire. N- DSS stations do not have special priority when making OHVA calls. OVERRIDE SCOS WITH SYSTEM SPEED DIAL NUMBERS (N): Y- System speed dial numbers can be dialed from any station regardless of SCOS. N- System speed dial numbers are subject to toll restriction. REVERSE TRANSFER IMMEDIATE CONNECTION (N): Y- Reverse transfers are automatically connected. N- After reverse transfers, the keyset user must press the flashing line key or the IC key to be connected. S-HOLD DIFFERENT FLASH RATE (N): Y- System hold will be indicated by a 960 IPM flash rate and individual hold will be indicated by a 60/960 IPM flutter. N- Both types of hold will use the 601960 IPM flash rate. SKATE-TO-HOLD (N): STATION MONITORING PERIODIC TONES (N): Y- The current call is placed on hold when the keyset user presses another line key or the IC key. N- The current call is disconnected when another line key or the IC key is pressed. This prompt does not appear in Basic software. Y- Station users will hear a tone periodically while a call is being monitored by the hunt group supervisor if an APM is installed. N- Station monitoring is not indicated to the party being monitored in any way. VOICE MAILBOX NUMBER VALIDATION (NJ: This prompt does not appear in Basic software. Y- When a call is transferred to a voice mail unit, the system will check that the mailbox number entered by the transferring party corresponds to a valid intercom number. N- Mailbox numbers are not validated. REVIEW MISC SYSTEM DATA (N)? Y- Return to the PRIMARY ATTENDANT prompt. N- Continue to the next prompt. PERFORM UPDATE TO SYSTEM DATABASE Cy OR N) This prompt appears only if new information was entered. Enter Y < CR > to save the changes or N < CR > to leave the database unchanged. Page 5-28
INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING Issue 2, May 1990 G. [AG] DND MESSAGES (/DNDM) 4.17 Select program G from the general system data menu or enter AG or /DNDM from the database program- ming menu to define any or all of the do-not-disturb message displays (2-20). (For more information regarding do-not-disturb messages, refer to page 4-86 in FEATURES.) Refer to the program planning sheet in Figure 5-6 on page 5-139. The prompts appear as shown below. End each entry with < CR > . MESSAGE 1 (DO-NOT-DISTURB) MESSAGE 2 (IN MEETING UNTIL): . . . MESSAGE 19 (GONE HOME): MESSAGE 20 (OUT TO LUNCH): Message 1 cannot be changed. Messages 2-20 can be changed to any 16-character message or erased by entering < . REVIEW DND MESSAGES AGAIN (N)? Y- Return to message 2. N- Return to the menu prompt. PERFORM UPDATE TO SYSTEM DATABASE (Y OR N) This prompt appears only if new information was entered. Enter Y < CR > to save the changes or N c CR > to leave the database unchanged. f Page 5-29