Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
16. CALL TRANSFER 
16.1 There are several feature codes for transfer- 
ring intercom and outside calls to other stations or to 
outside telephone numbers. The call transfer options 
are: 
l’kansfer C.O. call: You can transfer outside calls 
to another station or to an outside telephone 
number. 
lkansfer intercom call: Intercom calls can be 
transferred to another station or to an outside 
telephone number. 
‘Ikansfer to hold: Either intercom or outside calls 
can be transferred to another station and placed 
on hold using this feature. You cannot transfer 
calls to hold at hunt groups or voice mail stations. 
16.2 In addition, transfer-to-park locations can be 
set up by the installer. Calls can be transferred to 
these locations and then reverse transferred by any 
station user. A transfer-to-park location is an in- 
tercom number that is “equipped” during database 
programming, but it is not assigned to any station in- 
strument and it does not require a station circuit. 
However, ifall available station circuits are equipped, 
you cannot assign a transfer-to-park location. 
A. TRANSFER TO AN INTERCOM NUMBER 
16.3 TOTRANSFERACALLTOANINTERCOMNUMBER: 
(1) Keyset: 
If on an outside call, 
press the XFR key (or 
press the SPCL key and enter the transfer 
C.O. call feature code - 345). You hear inter- 
com dial tone. 
If on an intercom call, press the SPCL key and 
enter the transfer intercom call feature code 
(346). You hear intercom dial tone. 
Single-Line Set: While on a call, press the 
FLASH key (hookflash). You hear two short 
tones followed by intercom dial tone. 
(2) Dial the desired intercom number or press a 
SPD/BLF key. The number can be a station in- tercom number, a voice mail intercom num- 
ber, “0” for the attendant, a hunt group pilot 
number, or a transfer-to-park location num- 
ber. 
b. 
C. 
Tkansfer to voice mail or transfer to a sta- 
tion that is ‘forwarded to voice mail: If 
transferring to the voice mail unit or to a sta- 
tion that is forwarded to voice mail, 
you hear 
a single tone and the system waits for you to 
enter the mailbox number (display shows 
ENTER VOICE MAILBOX #). 
If you do not enter a mailbox number before 
you hang up, 
the caller will be connected to 
the voice mail unit and must enter the 
mailbox number after listening to the in- 
troductory voice prompts. 
If the system is checking for a valid mailbox 
number and you enter a valid mailbox num- 
ber 
the transfer is completed to voice mail 
(display shows CALL TRANSFERRED 
TO VOICE MAIL). 
If the system is checking for a valid mailbox 
number and the number you entered is invalid, 
you hear reorder tones (display shows 
INVALID MAILBOX NUMBER 
ENTERED) and you must enter the cor- 
rect number. 
If the system is not checking for a valid mail- 
boxnumber 
enter the desired mailboxnum- 
ber and hang up. 
‘Ikansfer to a hunt group: The transfer is 
completed automatically. Hang up. 
‘Ikansfer-to-park If transferring to the 
transfer-to-park location, hang up to com- 
plete the transfer, or transfer the call to 
hold as described in the second part of step 
4. Then page the desired party and an- 
nounce the call. The party must reverse 
transfer the call. Note that if the call is not 
answered, it will recall your station if trans- 
ferred directly or will recall the called 
transfer-to-park location’s attendant if 
transferred to hold. 
Page 4-61  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
17. REVERSE TRANSFER AND GROUP 
CALL PICK-UP 
17.1 Calls ringing or recalling at a station, a hunt 
group, or a transfer-to-park location can be picked up 
at any other station, using these features. Calls on 
hold can also be picked up from stations and from 
transfer-to-park locations. 
NOTE: When reverse transferring a direct ring-in 
call, the line or OVER key will continue to flash at the 
ringing station until the call is answered. However, 
when using group call pick-up, the call is accessible 
only at the reverse transferring station. 
Reverse Transfer 
17.2 
If more than one call is ringing or holding at a 
station, a priority list determines which call is reverse 
transferred. Calls are selected in the following order, 
and if more than one call of the same type is at the 
station, the calls are picked up in the order they were 
received: 
1. Outside calls 
a. direct ring-in 
b. transfer and camped-on 
c. recall 
d. call on individual hold 
2. Intercom calls 
a. ringing (ring-in, transfer, or recall) 
b. holding 
Group Call Pick-Up 
17.3 A call ringing in to a hunt group or one of its 
stations can be picked up at any other station. Users 
can enter the reverse transfer feature code (4) and 
dial a hunt group’s pilot number to pick up a call that 
is ringing in to the.hunt group’s pilot number or to any 
station within that hunt group. 
17.4 The following priority list is used for determin- 
ing which call is picked up. The system follows the 
hunt group list (always beginning with the first station 
on the list) to check each station in the hunt group and then the overflow station for one type of call at a 
time. If there is more than one call of the sametype at 
the selected station, the call that was received by the 
station first is picked up. Camped-on calls, holding 
calls, and queue callbacks cannot be picked up. 
1. Ringing outside calls 
a. direct ring-in 
b. transfer 
c. recall 
2. Intercom call (ringing, transfer, or recall) 
17.5 
TO REVERSE TRANSFER A CALL FROM A STATION, 
HUNT GROVE OR THE TRANSFER-TO-PARK LOCATION: 
(1) 
(2) 
(3) 
17.6 Lit the handset and enter the reverse transfer 
(call pick-up) feature code (4). You hear a 
progress tone. 
Dial the intercom number of the station where 
the call is ringing or holding. Keyset: If the sysrem is notprogrammedfor direct 
connection of reverse transferred calls, 
press the 
flashing line, OVER, or IC key for a ringing 
call, or press the fluttering line or IC key for a 
call on hold. (For outside calls that are ringing 
or holding, the ANS key may be used instead.) 
Single-Line Set: You are automatically con- 
nected to the caller. 
TO REVERSE TRANSFER (PICK VP) A CALL 
USING THE XFR KEY (KEYSETS ONLY): 
(1) To pick up a call that is ringing or holding at 
another station, lift the handset and dial the 
intercom number of the station where the call 
is ringing or holding. 
(2) Press the XFR key (or press SPCL and enter 
the transfer C.O. call feature code - 345). 
(3) Press the flashing or fluttering line, OVER, or 
IC key if the system is not programmed to au- 
tomatically connect reverse transferred calls. 
(For outside calls that are ringing or holding, 
the ANS key may be used instead.) 
Page 4-65  
						

							FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
18. CALL PRIVACY AND PRIVACY 
RELEASE 
18.1 Call privacy restricts speech channel access to 
one station at a time. When a C.O. line or intercom 
channel is selected, no other station user can gain ac- 
cess to the line or channel. However, access to, and 
control of, a line or channel can be passed to another 
station using the conference or transfer features. 
182 In addition, the database contains an installer- 
programmable option that allows call privacy on all 
lines or allows keyset users to join ongoing calls on 
busy lines (see PROGRAMMING, page 5-24). When 
the system is initialized, calls on all lines are private 
and any user attempting to access a busy line will hear 
busy tones. 
18.3 When privacy release is enabled, any keyset 
user may join any ongoing C.O. call by lifting the 
handset (or pressing the SPKR key) and pressing the 
busy line key - even if the station does not have out- 
going-access, ring-in, or allowed-answer privileges 
for that line. Exceptions to this are established con- 
ference calls, data calls, calls on individual hold, 
DISA calls, and calls forced private by the user. If a 
keyset user presses the busy line key while on hook, 
the station will camp on to the line; pressing the line 
key again will allow the user to join the call. 
18.4 If desired, as many as four intercom parties can 
participate in a call on one line. (There may be some reduction in voice volume on multi-party calls.) 
When a station user hangs up, only that user is discon- 
nected; all other parties remain connected. While a 
multi-party call is in progress, the inside parties can- 
not dial numbers, enter hookflashes, or use the call 
transfer features. To queue or camp on to a busy line 
(rather than join the conversation), the keyset user 
must remain on hook and press the busy line key. 
18.5 Even when privacy release is enabled system 
wide, an individual station user can restore call pri- 
vacy during an outside call by entering the private call 
feature code or by placing the station in do-not- 
disturb. The call then cannot be joined by other peo- 
ple unless the conferencing feature is used. If the call 
is transferred or placed on system hold, the privacy 
restore feature is canceled. Privacy is retained if the 
call is put on individual hold. 
. 
18.6 TO RESTORE PRIVACY ON A NON-PRIVATE LINE: 
Keyset: While on an outside call; press-the 
SPCL key and enter the private call feature 
code (369), or place the station in do-not- 
disturb by pressing the DND key. 
Single-Line: While on an outside call, press 
the FLASH key (hookflash) and enter the 
private call feature code (369), or place the 
station in do-not-disturb by entering the do- 
not-disturb feature code (370). 
Page 4-66  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
19. CONFERENCE CALLS 
19.1 Station users can establish a three- to five- 
party conference without operator assistance. A 
station user can initiate one conference at a time and 
the system can maintain up to eight simultaneous 
conference calls. In addition to the initiating station, 
the conference can include any combination of inter- 
com and/or outside calls. The initiating station is con- 
sidered one of the conferencing parties. 
19.2 If a conference is terminated using the hold 
feature, the remaining callers hear music while they 
are waiting. The station user must return to the 
callers one at a time. If the hold timer expires, the 
calls on hold recall the station that placed them on 
hold in the order they were placed. If still unanswered 
after the recall timer expires, they recall the station’s 
attendant. 
19.3 While a conference call is in progress, the in- 
side parties cannot dial numbers, enter hookflashes, 
or use the call transfer features. Also, if an inside 
party exits the conference, any remaining inside par- 
ties may not use the conference or hold features to 
exit or terminate the conference. 
19.4 Unlike the call privacy release option where 
station users can join an ongoing call by lifting the 
handset and pressing a busy line key, station users at- 
tempting to join an ongoing conference call by press- 
ing a busy line key will hear busy tones, but may camp 
on to the line if desired. 
NOTE: Conferencing is not amplified. During a mul- 
tiple-party call, some reduction in voice volume may 
be noticed. 
A. PLACING A. CONFERENCE CALL 
19.5 TOPLACEA CONFERENCECALL: 
(1) Keyset: While on a call, press the CNF key. 
The party is on conference wait hold (hears 
music) and the CNF key flutters. The line key 
is lit. 
Single-Line Set: While on a call, press the 
FLASH key (hookflash) and enter the confer- 
ence feature code (5). The party is on confer- 
ence wait hold (hears music). 
NOTE: If you hear a busy signal followed by 
music, all conference resources are busy. Do 
one of the following: 
EITHER, wait off hook until you hear inter- 
com dial tone before placing the second call. 
OR, return to the call as follows. 
Keyset: Press the CNF key. 
Single-Line Set: Press FLASH (hookflash) 
and press HOLD (or enter the individual 
hold feature code - 336). 
(2) Place intercom or outside calls to (or access 
existing calls with) the other parties to be 
included in the conference and place them on 
conference wait hold as described in step 1. 
Zf the conference is to consist offiveparties, the 
conference is connected automatically when 
the CNF key is pressed or the conference fea- 
ture code is entered to connect the fifth party. 
(Display shows the intercom or line identifica- 
tion of each party connected in the confer- 
ence.) 
Zf the conference is to consist of fewer than jive 
parties: 
Keyset: When all desired parties are on 
conference wait hold, press the CNF key 
again. All parties are connected. (Display 
shows the intercom number or line identi- 
fication of each party connected in the con- 
ference.) The CNF key flashes slowly; line 
keys are lit. 
Single-Line Set: When all parties are on 
conference wait hold, press the FLASH 
key (hookflash) and enter the conference 
feature code (5). All parties are connected. 
Page 4-67  
						

							FEATURES 
INTER-TEL PRACTICES 
Issue 2, May 1990 
GMX-48 INSTALLATION & MAINTENANCE 
B. ADDING PARTIES TO A CONFERENCE 
NOTE: 
Only one party in the conference can perform 
this procedure at a time. This procedure cannot be 
performed if five parties are already in the confer- 
ence. 
19.6 TO ADD PARTIES TO AN EXISTING CONFERENCE 
(ANYINSIDE PARW: 
Keyset: 
(1) During the conference, press the CNF key. 
The other parties remain connected. The CNF 
key flutters and the line keys remain lit to indi- 
cate the outside calls that are in the confer- 
ence. However, if a station remains connected 
in the conference, the IC key does not light to 
indicate that a station is involved. 
Place an intercom or outside call to (or access 
an existing call with) the other party to be in- 
cluded in the conference and press the CNF 
key. 
If a total offiveparties are involved, all of them 
are connected in a conference. 
If four or fewer parties are involved: 
EITHER, press the CNF key again to connect 
all four parties in a conference. 
OR, to add a fifth party repeat step 1 again. 
Single-Line Set: 
(1) During the conference, press the FLASH key 
(hookflash). The other parties remain con- 
nected. 
(2) Place an intercom or outside call to (or access 
an existing call with) the other party to be in- 
cluded in the conference. Press the FLASH 
key (hookflash) and enter the conference fea- 
ture code (5). 
code (5) again to connect all four parties in 
a conference. 
OR, to add a fifth party repeat step 1 again. 
’ C. EXITING A CONFERENCE 
19.7 
There are several options for leaving the con- 
ference: 
End the conference by hanging up. The other par- 
ties remain connected as long as one is a station 
(inside party). If there are no stations remaining, 
the conference is disconnected. 
Place all parties on individual hold (refer to para- 
graph 19.8). The conference is terminated. You 
must return to the callers one at a time. To re- 
establish the conference, repeat the procedures in 
paragraph 19.5. 
NOTE: If you attempt to place a conference call 
on system hold, all parties will be placed on indi- 
vidual hold. 
I 
Leave the conference and allow the outside par- 
ties to remain connected (refer to paragraph 19.9). 
You can return to the conference at any time. To 
add parties to an existing conference, see para- 
graph 19.6. 
19.8 
(1) 
(2) 
If a total ofjiveparties are involved, all of them 
are connected in a conference. 
If four or fewer parties are involved: 
EITHER, press the FLASH key (hook- 
flash) and enter the conference feature 
Page 4-68 
TO PLACE THE OTHER PARTIES ON HOLD: 
Keyset: During a conference call, press the 
HOLD key (or press the SPCL key and enter 
the individual hold feature code - 336). The 
conference is terminated; the IC and/or line 
keys flutter and the CNF key goes off. Thepar- 
ties hear music while waiting. 
Single-Line Sets: During a conference call, 
press the FLASH key (hookflash) and then 
press the HOLD key (or enter the individual 
hold feature code - 336). The conference is 
terminated and the parties hear music while 
waiting. 
Return to the parties one at a time: 
Keyset: Access one party by pressing the flut- 
tering line, OVER, or IrC key. Then you can 
place it on hold, disconnect it, or re-establish 
the conference (following the procedures in 
paragraph 19.5). Repeat this step to access ad- 
ditional parties.  
						

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
Single-Line Set: 
Access one party by pressing 
the FLASH (hookflash) key and then pressing 
the HOLD key (or entering the individual hold 
feature code - 336). Then you can place it on 
hold, disconnect it, or re-establish the confer- 
ence (following the procedures in paragraph 
19.5). Repeat this step to access additional par- 
ties. 
19.9 
TO EXIT THE CONFERENCE AND LEAVE THE 
OTHERPARTIESCONNECTED(ANYINSIDEPARTY): 
Keyset: 
(1) During the conference, press the CNF key and 
hang up. The CNF key flutters and the line 
keys remain lit to indicate the outside calls that 
remain in the conference. However, if a sta- 
tion remains connected in the conference, the 
IC key does not light to indicate that a station 
is involved. 
(2) To 
return to the conference: Lift the handset 
and press the CNF key again. 
NOTE: If all remaining parties are outside par- 
ties the unsupervised conference timer limits 
the length of the conference as follows: 
If using 
Basic software (or Intermediate or Ad- 
vanced 
software without an APM), the confer- 
ence recalls the primary attendant or system 
alarm station when the timer (and the aban- 
doned recall timer) expires. 
If using 
Intermediate or Advanced software and 
an APM is installed, one of the parties may re- 
set the timer by pressing any DTMF key. If the 
timer is not reset, the parties recall your sta- 
tion. You hear recall tones (four tones and a 
pause) and the CNF key flashes at the medium 
rate (display shows CONFERENCE HOLD 
RECALL). Press the CNF key to return to the conference. If the recall is not answered be- 
fore the recall and abandoned recall timers ex- 
pire, the conference will be disconnected; it 
will not recall the attendant. 
Single-Line Set: 
(1) During the conference, press the FLASH key 
(hookflash) and hang up. 
(2) 
To return to the conference: Lift the handset 
and enter the conference feature code (5). 
NOTE: If the unsupervised conference timer 
expires while you are out of the conference, 
one of the outside parties may reset the timer 
by pressing any DTMF key. If the timer is not 
reset, the parties recall your station. You hear 
recall tones (four tones and a pause). Lift the 
handset to answer the recall. If the recall is not 
answered before the recall and abandoned re- 
call timers expire, the conference will be dis- 
connected; it will not recall the attendant. 
20. SECRETARIAL INTERCEPT 
20.1 Stations can be programmed to have all incom- 
ing calls automatically forwarded to a secretarial in- 
tercept station (refer to PROGRAMMING, page 
5-49). When the station is busy, calls are forwarded 
immediately. When there is no answer, calls forward 
after the forward no answer timer expires. Secretarial 
intercept stations can be assigned their own intercept 
station to provide back-up when the original secre- 
tarial intercept station is busy (as long as the assign- 
ments do not cause a call to circulate through a 
“loop”). Hunt group members should not be assigned 
secretarial intercepts; such an assignment has the ef- 
fect of removing them from the hunt group. 
20.2 Stations that are programmed to route their 
calls to a secretarial intercept station do not receive 
handsfree intercom calls; all calls ring as private calls. 
Page 4-69  
						

							FEATURES 
Issue 2, May 1990 INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
21. CALL FORWARDING 
21.1 With call forwarding, a station user can route 
incoming calls to another station, to a hunt group, or 
to an outside telephone number (if programmed for 
forwarding to the public network and allowed by toll 
and line restrictions). Station users can determine 
whether intercom and outside calls or just outside 
calls will be forwarded when placing the station into 
call forward mode. Special feature codes are used for 
forwarding all calls and for outside calls only. Keyset 
users can also choose to forward only intercom calls. 
21.2 The four forwarding conditions are shown be- 
low. Separate feature codes have been assigned for 
forwarding all calls and forwarding only outside calls. 
Forward all calls: All incoming calls are immedi- 
ately forwarded. 
Forward if no answer: Incoming calls are for- 
warded if they are not answered before the for- 
ward no answer timer expires. 
Forward if 
busy: Incoming calls are immediately 
forwarded if the station is busy. 
Forward 
if no answer or busy: Incoming calls are 
forwarded if the station is busy or if calls are not 
answered before the forward no answer timer ex- 
pires. 
21.3 All station users can use the eight forwarding 
feature codes to select the types of calls they want 
forwarded (all calls or outside calls only). In addition, 
keyset users can enter one of the feature codes that 
forwards all calls (355-358) and then terminate the 
programming sequence either by pressing the IC key 
to forward only intercom calls, or by pressing any line 
key to forward only outside calls. Single-line set users 
cannot choose to forward only intercom calls, as they 
are limited to using the “all” or “outside only” 
forwarding features codes. 
21.4 When an outside call is being transferred to a 
station that is set to forward outside calls, the inter- 
com call from the transferring party also forwards to 
allow the transferring party to announce the call. If 
the station is set to forward only intercom calls, the 
intercom call from the transferring party will not for- 
ward because it is associated with the transferred out- 
side call. 
21.5 If forward all calls is enabled, display keysets 
show the call forwarding status and destination until 
the request is canceled. If one of the conditional for- 
wards is enabled (no answer, busy, or no answer/ 
busy), display keysets show the forwardstatus for five 
seconds and then return to normal. If the station re- 
ceiving the forward is a display keyset, it shows XXX 
FORWARD FROM XXX for each forwarded call re- 
ceived. 
21.6 The call forwarding feature can be allowed or 
disallowed on a station-by-station basis in the data- 
base. Also, permission to forward calls to the public 
network can be allowed or denied for each station 
that has call forwarding permission. 
21.7 Station users can chain forwards from station 
to station providing the forwards do not form a loop. 
The conditional forward features (if busy, if no an- 
swer, if busy/no answer) may form a loop that the sys- 
tem cannot detect until a call is placed to one of the 
stations. For example, if two station users forward 
their calls to each other using the forward if busy fea- 
ture, the system accepts the requests. However, if a 
call rings in while both stations are busy, the forwards 
create an illegal loop. The call camps on to the called 
station. 
21.8 If more than one station has ring in for a C.O. 
line, direct ring-in calls on that line will forward to in- 
tercom numbers, but not outside numbers. The dis- 
play of the keyset receiving the forwarded call will 
show it as a direct ring-in call, not as a forwarded call, 
and the line key flashes to show ring in. The keyset 
that is being forwarded also shows the call as a direct 
ring-in call and the line key flashes. 
21.9 Calls cannot be forwarded to restricted outside 
telephone numbers or stations in do-not-disturb. If 
the station that is programmed to receive the for- 
warded calls is later placed in do-not-disturb, inter- 
com callers will see the do-not-disturb display, but the 
call will be forwarded. 
21.10 If a station is in do-not-disturb and call for- 
ward is programmed, intercom callers will see the do- 
not-disturb display set at the forwarded station, but 
the call is forwarded. 
Page 
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