Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							INTER-TEL PRACTICES FEATURES 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
3.54 
In database programming, each hunt group can 
have one keyset user assigned as the hunt group 
supervisor. This can be any keyset user, even if it is 
not a member of the hunt group. If the supervisor is a 
member of the hunt group, the hunt group remove/ 
replace feature can be used at any time without 
affecting the station monitor ability. If desired, one 
keyset can be assigned as the supervisor of multiple 
hunt groups. 
3.55 To monitor a hunt group member’s call, the 
supervisor enters the station call monitoring feature 
code and dials the desired intercom number. The 
supervisor is connected to the ongoing call and can 
hear both parties, but cannot be heard by either one. 
If using a display keyset, the top line of the supervi- 
sor’s display shows the hunt group member’s inter- 
com number (or user name) and line number (or line 
identification). The bottom line of the supervisor’s 
display shows the hunt group member’s call cost in- 
formation (just as it is on the hunt group member’s 
display). If the monitored call is terminated, trans- 
ferred, or placed on hold by the hunt group member, 
the monitor function is terminated. 
3.56 In the associated hunt group, the supervisor 
may monitor any active CO-to-intercom call (both 
hunting and non-hunting), including incoming, out- 
going, and DISA-to-intercom calls. Conference calls 
and calls that do not involve hunt group members 
cannot be monitored. Also, if privacy release is en- 
abled system wide and another keyset user joins an 
ongoing CO-to-intercom call that is being monitored 
(i.e., joins it by 
lif ting the handset and pressing the 
busy line key), the call monitoring function is termi- 
nated. 
3.57 If the supervisor attempts to monitor a station 
that is already being monitored or one that is not on 
an active CO-to-intercom call, the system sends reor- 
der tones and allows the supervisor to dial another in- tercom number. If the supervisor attempts to monitor 
a station that is not in the hunt group or an idlestation 
in the hunt group, the system sends reorder tones and 
cancels the monitor feature. 
3.58 
TO MONITOR A HUNT GROUP CAL.4 (DESIGNATED 
SUPERVISOR ONLY): 
(1) EITHER, while on hook, press SPCL and en- 
ter the station call monitoring feature code 
(396). You hear a confirmation tone and the 
SPKR key lights. 
OR, while off hook, enter the station call mon- 
itoring feature code (396). You hear a confir- 
mation tone. 
(2) Dial the intercom number (or press the lit 
speed-dial or DSS/BLF key) of the station to 
be monitored. You are automatically con- 
nected to the call and the display shows the in- 
tercom identification, line identification, and 
the monitored station’s call cost information. 
The MUTE key lights. 
* - 
(3) EITHER, monitor another hunt group mem- 
ber’s call by pressing SPCL, entering the sta- 
tion call monitoring feature code (396), and 
dialing the intercom number (or pressing the 
speed-dial key). Or, if using a DSS/BLF Unit, 
simply press another hunt group member’s 
DSS/BLF key. 
OR, terminate the monitor feature. Ifofshook, 
hang up. Ifon hook, press the SPKR key. 
OR, place or receive a call by pressing the IC 
key or a line key (or the ANS key). 
OR, access another feature by pressing the 
SPCL key and entering the desired feature 
code. 
Page 4-21  
						

							FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX.48 INSTALLATION & MAINTENANCE 
E. VOICE MAIL/VOICE COMPUTER HUNT 
GROUPS Voice Computer Dial Rules 
NOTE: The 
voice mail computer group feature is 
available only in the 
Advanced software package and 
requires an APM. 
3.59 If desired, single- or multi-port voice mail sys- 
tems can be connected to APM circuits on the 
GMX-48 System. Calls can be received as direct ring- 
in (outside or intercom), forwards, or transfers from 
stations, automated attendants, secretarial in- 
tercepts, or message centers. After a message is 
recorded by the voice mail unit, a message waiting 
indication is left at the appropriate station location, 
and the message can easily be retrieved by the user. 
3.65 The GMX-48 System has the ability tosupport 
voice mail 
computers which are special voice mail 
units that can process codes for communicating de- 
tailed information about the status, origin, and desti- 
nation of the call between the computer and the 
GMX-48 System, and can dial feature codes. Refer to 
the manual provided with your voice computer to de- 
termine if dial rules should be used and which dial 
rules are most suited to your specific voice computer. 
You can use the preset dial rules or send specific dig- 
its by programming custom dial rules. (For example, a 
dial rule can be used for dialing “365” which is the 
message feature code.) The preset dial rules and the 
codes that they send are as follows. 
3.60 The separate voice mail ports on a multi-port 
unit can be placed in a hunt group. Incoming calls to 
the voice mail unit can then be sent to a single inter- 
com number where they can be processed even if one 
port is busy or out of service. 
3.61 Up to 15 voice mail/voice computer hunt 
groups can be programmed that contain voice mail 
ports. As many as 
16 voice mail ports can be assigned 
to hunt groups 6-10 and up to 8 ports can be assigned 
to groups 11-20. 3.66 
Dial rule 1 - Originating extension: Dials the 
intercom number of the individual who initiated the 
call. For example, if extension 200 called a voice com- 
puter hunt group that used dial rule 1, the system 
would send “200” to the voice mail unit. This is a gen- 
eral purpose dial rule; it can be used forthings such as 
automatically accessing the caller’s mailbox, etc. 
3.62 The order in which the voice mail ports receive 
incoming calls (intercom, transferred, direct ring-in, 
and DISA calls) is determined by a list stored in the 
database. A port can appear in a single list more than 
once and it can appear in multiple lists, if desired. 
3.63 If a call is not answered by the first port on the 
list before the no answer advance timer expires, the 
call is sent to the next port on the list. If the call re- 
mains unanswered when the return timer expires, it 
will recall the transferring station (if the call was 
transferred to the voice mail group) or to the primary 
attendant. 3.67 
Dial rule 2 - Controlling extension: This dial 
rule is meant for use with voice computer conference 
features 
not yet developed. It dials the intercom num- 
ber of the station user that brought the voice comput- 
er into the conference. For example, if extension 200 
is talking to extension 201 and extension 200 brings a 
voice computer hunt group that uses dial rule 2 into 
the call using the conference feature, the system 
would send “200” to the voice computer. The call 
could then be recorded in mailbox number 200 so that 
it can be replayed and/or transcribed later. 
Recalls 
3.64 A recall destination is assigned to voice com- 
puter hunt groups. The recall destination can be a sta- 
tion or another hunt group. If a call is transferred by 
the voice computer, and the recall timer expires, the 
call is sent to the designated recall destination. If 
there is no recall destination, the call recalls the pri- 
mary attendant. 3.68 
Dial rule 3 - Destination extension: This dial 
rule has two purposes: (1) It dials the extension of the 
station that is forwarded to the voice computer hunt 
group. For example, if extension 201 calls extension 
202 and extension 202 forwards the call to extension 
200 who forwards the call to a voice computer hunt 
that uses dial rule 3, the system would send “200” to 
the voice mail unit whenever a call was forwarded 
through the chain. This dial rule is useful for installa- 
tions in which only a few extensions in a building have 
mailboxes. Assuming that only an extension that had 
a voice mailbox would forward to a voice computer, 
the system should dial the extension that would most 
likely have a voice mailbox. (2) It dials the intercom 
number of a station when a call is transferred to the 
Page 
4-22  
						

							INTER-TEL PRACTICES 
FEATURES 
GMX-48 INSTALLATION & MAINTENANCE 
Issue 2, May 1990 
voice mail unit. For example, if extension 100 trans- 
ferred a call to a voice computer hunt group that used 
dial rule 3 and entered “200” in response to the sys- 
tem-generated prompt, the system would dial “200” 
when it transferred the call to the voice computer. 
3.69 
Dial rule 4 - Original destination extension: 
This dial rule dials the original destination of the call. 
For example: If extension 200 dials a voice computer 
hunt group that uses dial rule 4, the system would not 
dial anything for this dial rule because there was not a 
“destination.” However, if extension 201 dialed ex- 
tension 200, which was forwarded to extension 202 
which was forwarded to a voice computer hunt group 
that used dial rule 4, the system would dial “200.” 
Similarly, if extension 100 transferred a call to a voice 
computer hunt group that used dial rule 4 and en- 
tered “200” in response to the system-generated 
prompt, the system would dial “200” when it trans- 
ferred the call to the voice computer. 
3.70 
Dial rule 5 - Originating extension’s secre- 
tarial intercept: 
This dial rule dials the secretarial in- 
tercept of the station that initiated the call. For exam- 
ple, if extension 201 had extension 200 programmed 
as its secretarial intercept and extension 201 called a 
voice computer hunt group that used dial rule 5, the 
system would send “200” to the voice mail unit. This 
dial rule is meant to be used with features such as dic- 
tation equipment that allows users to record a mes- 
sage and have it automatically sent to his or her secre- 
tary’s mailbox. 
3.71 
Dial rule 6 - Other extension: This dial rule is 
meant for conferencing features not implemented at 
this time. It is the opposite of dial rule 2. Where dial 
rule 2 would dial the intercom number of the station 
that brought the voice computer hunt group into the 
conference, this dial rule will dial the other intercom 
number that is involved in conference. This dial rule 
is meant to be used only during two-party calls. It is 
useful for features such as a “wake-up message” in 
which an operator in a hotel would receive a call from 
someone wanting a wake-up call. The operator could 
then invoke the “wake-up” feature and enter a time 
for the other person while in a conference on a call. 
3.72 Dial 
rule 7 - Hunt group number: This dial 
rule tells the voice computer which hunt group it 
serves (as an announcement or overflow station). For example, if a call overflows from hunt group 1 into a 
voice computer hunt group that uses dial rule 7, the 
system will send “01” to the voice computer. This dial 
rule is meant to be used for the voice computer per- 
forming announcement or overflow functions for one 
or more hunt groups. 
3.73 
Dial rule 8 
- Tenant group number: This dial 
rule tells the voice computer which tenant group the 
originating extension is in. For example, if extension 
200 is in tenant group 1 and it calls a voice computer 
hunt group that uses dial rule 8, the system will send 
“1” to the voice computer. 
3.74 Dial rule 9 
- Department number: This dial 
rule tells the voice computer which department the 
originating extension is in. For example, if extension 
200 is in department number 1 and it calls a voice 
computer hunt group that uses dial rule 9, the system 
will send “1” to the voice computer. This dial rule can 
be used in conjunction with dial rule 8. 
3.75 Dial rule 10 
- Day/night flag:‘This dial rule 
will dial a “1” if the originating extension’s tenant 
group is in day mode. Otherwise, it will dial “0.” This 
dial rule is useful for determining when the system is 
in night mode and indicating that the attendant sta- 
tion is therefore unavailable. 
3.76 
Dial rule 11 - Account code: This dial rule will 
dial the account code, if any, that was previously as- 
signed to a call. 
3.77 Dial rule 12 
- Call type: This dial rule will 
identify the type of call. If the call is an intercom call, 
the system will dial a “1” for this dial rule. Otherwise, 
this dial rule will dial a “2.” 
3.78 Dial rule 13 
- Hunt group queue position: 
This dial rule will identify the queue position the call 
was in (first, second, third...) while waiting for the 
hunt group. For example, if there was one other call 
ahead of this call when it overflowed to a voice com- 
puter hunt group that uses dial rule 13, the system 
would dial “2” for this dial rule. This dial rule is de- 
signed for future features such as hunt group over- 
flow processing in which the recording tells the caller, 
“There are five calls ahead of your call.” NOTE: This 
is not useful for the current method of processing 
hunt group calls since the call loses its position in the 
hunt group when it is sent to the overflow station. 
Page 4-23  
						

							FEATURES INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
3.79 Dial rule 14 - Hunt group overflow count: 
This dial rule will dial the number of times that the 
call has been sent to the overflow station. If a call 
overflows to a voice computer hunt group with dial 
rule 15, the system will dial “1” the first time, “2” the 
second time, etc. This is useful for features such as 
hunt group overflow processing in which the voice 
computer plays different messages or performs dif- 
ferent types of processing depending upon the num- 
ber of times a caller receives an overflow message. 3.80 
Dial rule 15 - Dial recall extension: This dial 
rule dials the intercom number of the station that re- 
ceived a transfer recall. The basic operation is the 
same as dial rule 4, except that this rule is intended 
for entering the voice mail system through a recall 
and dial rule 4 is for entry through direct dialing. It is 
useful for automated attendant applications to make 
the call transfer appear supervised. 
DIAL RULE 
1 
Originating extension 
2 Controlling extension 
3 Destination extension 
4 Original destination 
extension 
5 Secretarial intercept 
6 Other extension/ 
Controlling extension 
7 
Hunt group number 
8 
Tenant group number 
K-TO-VOICE COMPUTER CALL 
C.O.-TO-VOICE COMPUTER CALL 
Originating station’s intercom number No code sent 
Originating station’s intercom number No code sent 
Intercom number of last non-voice mail Intercom number of last non-voice mail 
station to forward the call if a chain of station to forward the call if a chain of 
stations is forwarded to voice mail or stations is forwarded to voice mail or 
voice mail transfer mailbox number voice mail transfer mailbox number 
Intercom number of the first non-voice Intercom number of the first non-voice 
mail station to forward the call 
if a chain mail station to forward the call if a chain 
of stations is forwarded to voice mail of stations is forwarded to voice mail 
Intercom number of the originating sta- No code sent 
tion’s secretarial intercept station orthe 
originating station if there is no inter- 
cept. 
Originating station’s intercom number No code sent 
Receiving hunt groups or voice mail Receiving hunt group or voice mail 
group number 
group number 
Originating station’s tenant group num- No code sent 
ber 
9 Department number No code sent 
No code sent 
(Not used on the GM-Y-48 
System) 
10 
Day/night flag If system is in day mode = 1 
If system is in day mode = 1 
If system is in night mode = 0 
If system is in night mode = 0 
11 Account code No code sent 
Account code, if entered 
12 Call type Intercom call: code = 1 
Outside call: code = 2 
13 Hunt group queue position No code sent 
Number of calls waiting ahead of this 
call for the hunt group 
14 Hunt group overflow count No code sent 
The number of times this call has been 
sent through the hunt group 
15 Dial recall extension Intercom number of the station that re- No code sent 
ceived a transferred call which recalls. 
This applies even if the receiving station 
is forwarded; it uses the intercom num- 
ber that was dialed to make the transfer, 
not the final destination. 
Page 4-24  
						

							INTER-TEL PRACTICES 
GM%-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
4. CO. LINE FEATURES 
4.1 The GMX-48 System can contain up to 24 C.O. 
lines. This section explains the C.O. line functions 
and programmable features. 
NOTE: While this system is designed to be reasonably 
secure against C.O. line misuse by outside callers, 
there is no implied warranty that it is invulnerable to 
unauthorized intrusions. If the central office does not 
provide supervision and disconnect the call when one 
party hangs up, it is possible for a caller to remain con- 
nected to a C.O. line circuit. If this happens, and the 
caller begins dialing, the call could be placed through 
the system and would then be billed to the system’s 
owner. The system cannot check this type of call for 
toll restriction and may not register the call in SMDR. 
This problem could arise when a call is connected to a 
station, or when it is forwarded or transferred to the 
public network. 
A. DUAL-TONE MULTI-FREQUENCY (DTMF) 
OR DIAL-PULSE SIGNALLING 
4.2 C.O. 
lines can be designated for DTMF or dial- 
pulse signalling through database programming (see 
PROGRAMMING, page 5-36). 
4.3 A digital code is generated by the keysets and 
decoded by the KSU to be sent as either a DTMF or a 
dial-pulse signal depending on the line designation. 
While using a dial-pulse line, a keyset user can switch 
to DTMF dialing simply by pressing the pound (#) or 
asterisk (*) key. After pressing the pound or asterisk 
key, any digits that follow for that call are sent out as 
DIME (This is useful when calling computerized ser- 
vices that require a DTMF telephone, such as auto- 
mated banking.) Single-line sets should use only 
DTMF lines. 
B. OUTGOING-ACCESS, ALLOWED- 
ANSWER, AND RING-IN ASSIGNMENTS 
4.4 Each C.O. line has programmed lists of stations 
for outgoing-access, allowed-answer, and ring-in as- 
signments: 
0 
Outgoing-access assignment for a particular line 
permits the station user to place calls using that 
line. 
Allowed-answer assignment for a particular line 
permits the user to answer incoming calls on that 
line. Although the call can be answered, it does 
not ring at the user’s station. On keysets, the line 
key flashes to indicate an incoming call. 
Ring-in assignment for a particular line permits 
the station user to receive direct ring-in calls on 
that line. The station rings and, on keysets, the 
line key flashes. Allowed answer for the line is au- 
tomatically assigned to a station with ring in. 
4.5 When keyset stations have at least one of these 
three assignments, the associated line keys show the 
status of their lines. 
. 
4.6 Stations that do not appear on any of the C.O. 
line lists cannot place or directly receive outside calls; 
they are limited to intercom calls, conferences, trans- 
ferred calls, and retrieving calls on system hold. 
4.7 A private line can be established by program- 
ming outgoing-access, ring-in, and allowed-answer 
assignments for the line to only one station. 
C. DAY AND NIGHT MODES 
4.8 There are separate lists in the database for sta- 
tion toll restrictions, outgoing access, allowed- 
answer, and ring-in assignments for day and night 
modes. While the system is in day mode, calls ring in 
to stations on the day lists and can also be answered by 
stations on the allowed-answer and outgoing access 
day lists. When an attendant places the system in 
night mode, the system uses the night lists. 
4.9 The database night mode lists for allowed an- 
swer and ring in can be reprogrammed from any at- 
tendant’s keyset for any of the C.O. lines and stations. 
Refer to page 4-95. 
4.10 There is no attendant recall during night 
mode. A call will recall the station that transferred it 
or put it on hold and will ring there until the recall and 
abandoned recall timers expire; then the system will 
disconnect the call. 
D. C.O. LINE RESTRICTION AND STATION 
TOLL RESTRICTION 
4.11 C.O. 
lines and stations can be toll restricted 
using several methods. Lines can be “subject to toll 
Page 4-25  
						

							FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX.48 INSTALLATION & MAINTENANCE 
restriction” or “unrestricted.” They can also be iden- 4.15 Designating a line as exempt from ARS Only 
tified to allow equal access dialing and/or to absorb also allows ARS-Only stations to use the call forward 
digits. Stations can be toll restricted using a combi- 
to the public network feature. To do this, the line(s) 
nation of eight station class of service (SCOS) 
must be assigned to a line group so that stations can 
restrictions and/or they can be restricted from access- enter a line group access code when programming the 
ing specific lines. Each of the C.O. line and station call forward number. For call forwarding and line 
restrictions is described separately in the following group access purposes, all lines in the line group must 
paragraphs. SCOS can be programmed differently 
for be exempt from ARS Only; if not, an attempt to ac- 
day and night modes, on a station-by-station basis. cess the line(s) results in reorder tones. 
Line Restriction 
4.12 C.O. line 
access is programmed on a station- 
by-station basis. Each individual station can be al- 
lowed access to or denied access to each individual 
C.O. line separately for day and night modes. In addi- 
tion, each C.O. line can also be designated as “subject 
to toll restriction” or “unrestricted” in database pro- 
gramming. (All lines are subject to toll restriction 
when the system is initialized.) When a station user 
selects a line that is designated as subject to toll 
restriction, the system checks the database for that 
station’s SCOS. When an unrestricted C.O. line is 
chosen, the station’s SCOS is not checked nor is dial- 
ing required to hold the line. 4.16 The default assignment for all C.O. lines is 
“not” exempt from ARS Only. When a line is not ex- 
empt, all stations with SCOS 6 are denied direct ac- 
cess to the line. 
Absorbed Digits 
4.17 Restricted lines can be programmed to “ab- 
sorb” or ignore the first digit(s) dialed so that only the 
remaining digits are checked for toll restriction and 
call cost purposes. There are two applications for this 
feature: PBX installations and installations in areas 
where part of the local office code is absorbed; 
4.13 Lines are often programmed as unrestricted to 
allow station users to have access to reduced-cost 
long distance carriers, or to use ringdown lines, dic- 
taphones, voice mail systems, and other auxiliary 
equipment. When the installer is programming unre- 
stricted lines, one of four call cost factors can be se- 
lected to designate calls as free, local, lo-digit toll, or 
operator/ international. The selected call cost is then 
used for all calls that are placed using that line. 4.18 When a GMX-48 System is installed behind a 
PBX, users must dial special PBX codes to access the 
C.O. lines. Without absorbed digits, the lines must be 
unrestricted and the PBX performs the toll restric- 
tion and call cost functions. However, with absorbed 
digits, the GMX-48 System absorbs the PBX line ac- 
cess codes, checks the remaining digits for toll restric- 
tion, and calculates call cost. 
Line Exemption From ARS Only 
4.14 The line may be designated as “exempt from 
automatic route selection (ARS) only.” (ARS is de- 
scribed in detail on page 4-30.) This allows users with 
SCOS 6 (ARS Only) to directly access specified C.O. 
lines by pressing the appropriate line keys (or the 
ANS key) or by entering the appropriate line access 
feature code. This feature is required if C.O. lines are 
connected to auxiliary equipment, such as voice mail, 
dictation, or ring-down equipment. When such lines 
are designated as exempt from ARS Only, stations 
with SCOS 6 and allowed access can use the special 
facilities. 4.19 When a number is dialed that does not match 
one of the absorbed digit strings (up to eight strings, 
with a maximum of eight digits in each string), it is 
considered an internal PBX call, toll restriction is 
passed, and the call is designated as a free call (000) in 
the SMDR report. When redialing or using call for- 
ward, the system automatically inserts a short pause 
after the PBX access code. (The PBX access code is 
entered as part of the call forward number.) When 
speed dialing, the speed-dial number must include 
the PBX access code and a pause before the tele- 
phone number. 
4.20 In some rural areas, specific digits (dialed as all 
or part of the local exchange) are absorbed by the cen- 
tral office, thus reducing the number of digits re- 
quired to dial local calls. To determine if a central of- 
fice absorbs digits, contact the telephone company. 
Page 
4-26  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE FEATURES 
Issue 2, May 1990 
4.21 If the system is not programmed to recognize 
the absorbed digits, two problems may arise. One 
problem is that a telephone number of less than seven 
digits that is dialed at toll-restricted stations is not 
recognized as a valid telephone number and the call is 
dropped. The other problem is that toll restriction 
can be defeated by dialing the absorbed digits before 
dialing a toll number. However, when programmed to 
recognize a single string of absorbed digits (with up to 
eight digits in the string), the system checks the re- 
maining digits for toll restriction and processes num- 
bers with less than seven digits as local calls (except 
411 calls, which are considered seven-digit toll calls). 
If the first non-absorbed digit is “1” or “O”, SCOS 1,2, 
and/or 8 are enforced immediately (see station class 
of service, beginning with paragraph 4.25). Absorbed 
digits appear in the SMDR record when dialed if they 
are not repeatable or suppressed. 
4.22 Absorbed-digit designations are programmed 
on a line-by-line basis. No lines are designated for ab- 
sorbed digits when the system is initialized. Refer to 
page 5-39 in PROGRAMMING for more informa- 
tion. 
Equal Access 
4.23 With equal access, the customer must choose a 
primary long distance carrier. This is the carrier that 
will automatically be accessed when the user dials a 
long distance telephone number. Customers may also 
select a secondary carrier or use several secondary 
carriers. These secondary carriers are accessed by 
dialing the equal access prefix (10) and a three-digit 
code assigned to the desired carrier (XXX) before 
dialing the telephone number. When using a 
secondary carrier, the telephone number is dialed as 
usual after the equal access code - including the toll 
field (1, 0, or 01) and the area code, if needed. 
4.24 A restricted C.O. line that does not have equal 
access designation prevents the system from provid- 
ing accurate toll restriction and call cost information 
when “10xXx” is dialed on that line. When pro- 
grammed for equal access, the system ignores the 
“10XxX” and checks the remaining digits for toll re- 
striction. Equal access designation is programmed on 
a line-by-line basis. All lines are designated for equal 
access when the system is initialized. To limit access to 
specific secondary carriers, the stations can be re- 
stricted to using ARS only (refer to paragraph 4.14). 
Station Class of Service (SCOS) 
4.25 SCOS 
is programmed on a station-by-station 
basis and each station can have different restrictions 
for day and night modes. A station can be completely 
unrestricted (SCOS 0) or can have any combination of 
the following restrictions. 
CAUTION 
REGARDING EMERGENCY NUMBERS 
In areas where the emergency number is 
1911, be sure that toll-restricted stations 
have SCOS 8 (Enable ALD) and that 911 is in 
the allowed long distance number list. 
Otherwise, toll-restricted users may not be 
able to find a station that is permitted to dial 
“I + ” numbers. Note that 911 is allowed at 
every station regardless of toll restriction, 
but 1911 requires this special programming. 
4.26 SCOS 
1 - Operator restriction: Calls that be- 
gin with a “0” are restricted. This also restricts inter- 
national calls. 
NOTE: If this restriction is not set, and a user dials “0” 
as the first digit when placing a call, only SCOS 3 is 
checked: no other toll restriction is checked. 
4.27 scos 2 - Toll access restriction: This re- 
stricts calls that begin with “1” unless they are on the 
allowed long distance number list and the station has 
SCOS 8. 
4.28 SCOS 3 - 
International call restriction: Calls 
that begin with “01” are restricted. 
NOTE: If international calls are allowed (SCOS 1 and 
SCOS 3 are not set) and the user dials “01” as the first 
digits when placing a call, no other toll restriction is 
checked. 
4.29 scos 4 - Eight-digit call restriction: Calls 
are not permitted if they are over seven digits in 
length, unless they are in the allowed long distance 
number list and the station has SCOS 8. Users with 
this SCOS must dial a valid telephone numberbefore 
the appropriate interdigit timer expires, otherwise 
the connection will be dropped and the user will hear 
reorder tones. 
Page 4-27  
						

							FEATURES 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
4.30 SCOS 5 - Area/office code restriction: 
Area NOTE: Allowed long distance numbers override al- 
codes can be designated as restricted or allowed. Re- ternate carrier number restrictions. Also, numbers 
stricting an area code prevents users from placing are only restricted if they exactly match the number 
calls to all office codes within that area code. Allow- on the alternate carrier list. For this reason, alternate 
ing an area code (other than the local area code) al- carrier numbers should have a “ + ” added to the end 
lows users to place calls to all office codes within that of the number to prevent user from-bypassing toll 
area code. Office codes within the local area code can restriction by dialing extra digits after dialing the re- 
be allowed or restricted on an individual basis. stricted number. 
4.31 SCOS 6 - ARS Only: Calls can only be placed 
using the automatic route selection (ARS) feature 
when this restriction is assigned. (ARS is described in 
detail on page 4-30.) The user will hear reorder tones 
when attempting to place a call using any other meth- 
od. A restricted user can still access individual lines if 
the lines are designated as “exempt from ARS Only” 
(as described on page 4-26), orwere transferred, were 
placed on hold, or are recalling or ringing. Line re- 
striction also determines which lines can be accessed 
by the station. Because stations with this SCOS can 
use only ARS, they cannot forward calls to outside 
telephone numbers (unless they are using a line 
group containing only lines designated as exempt 
from ARS Only). 
4.32 SCOS 7 - Alternate carrier number restric- 
tion: Calls can not be placed to any of the numbers on 
the alternate carrier number list if the station is given 
this restriction. (For example, to restrict 411 at certain 
stations, enter the number in the alternate carrier list 
and give the stations SCOS 7.) There can be up to 20 
alternate carrier numbers with up to 10 digits each. 
The numbers should not contain the toll field. An 
“X” in a number represents any digit O-9. A plus 
(+ ) 
in the number restricts any number that begins with 
the designated sequence (for example, 976 + restricts 
any number that begins with 976). 433 SCOS 8 - Allowed long distance number: Sta- 
tions with this SCOS are allowed access to numbers in 
the allowed long distance number list. There can be 
up to 20 numbers of up to 10 digits each. Calls placed 
to these numbers are not subject to SCOS restrictions 
2 and 4-7. Operator-assisted and international calls 
(SCOS 1 and 3) are not checked against this list. An 
“X” in the number represents any digit O-9; for exam- 
ple, XXX-5551212 allows users to dial directory in- 
formation using any area code. A plus (+) in the 
number allows any number that begins with the desig- 
nated sequence (for example, 800+ allows any 800 
number to be dialed). The numbers should not in- 
clude the toll field. 
4.34 SCOS can be programmed to be associated 
with account codes. This permits a user to place a call 
from any station using his account code and his usual 
SCOS. When the account code is entered, the system 
checks the associated station and applies its SCOS to 
the call being made. When the call is completed, the 
programmed SCOS for the station goes back into ef- 
fect. 
4.35 System speed-dial numbers can be pro- 
grammed to bypass SCOS restrictions on a system- 
wide basis. If the option is not enabled, all system 
speed-dial numbers are subject to toll restriction. 
Page 4-28  
						

							‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION dz MAINTENANCE FEATURES 
Issue 2, May 1990 
E. LINE GROUP ASSIGNMENTS AND 
Advanced software, up to the maximum number of 
AUTOMATIC LINE ANSWER/SELECT equipped lines can be designated as auto lines. 
4.36 For easy access to available C.O. lines, the sys- 
tem can include line groups and auto lines. 4.37 Automatic Line Answer: If a station is 
programmed with allowed-answer assignment only, 
direct ring-in calls can be answered by entering the 
automatic line answer feature code (350) or pressing 
the flashing line key. 
l Line group feature codes are used to select a line 
in one of the programmed line groups. There can 
be up to eight line groups. In the Basic software, 
each line group can have one line. In the Zntenne- 
diate and Advanced software, each line group can 
have up to the maximum number of equipped 
lines. For example, all local lines could be in one 
group, while another group contains WATS lines 
that are used for long distance calling. Lines can 
be included in more than one group. Line group 
feature codes are necessary when forwarding calls 
to outside telephone numbers. 
e Auto lines are incoming or outgoing lines that are 
accessed by entering the automatic line select fea- 
ture code (89) or by pressing the ANS key. Refer 
to paragraph 4.38 below. In the Basic software, 
there can be one auto line. In the 
Intermediate and 4.38 
Automatic Line Select: For calls that are ring- 
ing or holding at the station, the user may enter the 
automatic line select feature code (89) or press the 
ANS key. When more than one call is ringing or hold- 
ing, the following priority list determines which call is 
answered first: 
Ringing outside calls (ring ins, recalls, callbacks, 
or transfers) are answered in the order they were 
received. 
Then calls on individual hold are answered (not 
calls on system hold, conference hold, or being 
transferred). Calls are picked up in the order they 
were placed on hold. 
4 
If no calls are ringing or holding, an available out- 
going auto line is selected. 
Page 4-29  
						

							FEATURES 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
F. AUTOMATIC ROUTE SELECTION (ARS) 
NOTE: 
This feature is available only in the Advanced 
software package. 
4.39 ARS is a money-saving feature that allows the 
system to be programmed to select the desired route 
for placing outgoing calls. It can be used for placing 
outgoing calls or transferring calls to outside tele- 
phone numbers, but cannot be used for forwarding 
calls to outside telephone numbers. Stations can be 
programmed to only use ARS for placing outgoing 
calls (refer to page 4-28). 
4.40 When ARS is selected, the user dials the num- 
ber (including the area code, if needed), and the sys- 
tem does the following: 
a 
Checks the area code and/or ofke code: ARS has 
eight groups of lines that are used for routing calls 
according to the type of call being placed. 
Route group I is used for local calls. ARS 
routes seven- and eight-digit numbers through 
this route group if the office code is included in 
the list for this route group. When fewer than 
seven digits are dialed (for example, 911 and 
1411) the call is placed using this route group. 
Route groups 2 and 3 are used for seven- and 
eight-digit calls within the local area code. 
These route groups would include lists of of- 
fice codes that were not included in route 
group 1. 
Route groups 4 and 5 are used for lo- and 
11-digit calls (calls outside the local area code). 
Each route group has a separate list of area 
codes that it serves. 
- 
- 
- Routegroup 6 is used for operator-assisted calls 
which begin with 0 (but not 01 or 011). 
Route group 7 is for operator-assisted interna- 
tional calls which begin with 01. 
Routegroup 8 is used for direct dialing interna- 
tional calls which begin with 011. 
Selects a line: Each route group contains up to 24 
lines each. The system selects an available line. 
Adds or deletes digits according to the route 
group chosen: 
Each route group has a pro- 
grammed set of dial rules that tell the system what 
to dial. (The system can have up to 10 dial rules - 
seven of which are programmable. Each route 
group can use l-10 dial rules.) For example, if the 
selected route group requires that the number 
contain “1,” but no area code, the dial rules in- 
clude the “1” and drop the area code. 
Checks for toll and line restrictions: Once the 
number has all of the necessary digits added or de- 
leted, the system checks the SCOS and line re- 
strictions for the station to determine whether the 
call is allowed. If allowed, the system continues to 
the next step. If not allowed, the user hears reor- 
der tones and the call is dropped without being 
dialed. 
Dials the modified telephone number: If the num- 
ber is allowed, the system seizes the selected line, 
waits for the dial tone wait timer to expire, and 
then dials. The user hears a single progress tone 
and outside dial tone. If the system DTMF tones 
are not muted the user also hears the dialing se- 
quence while the call is being placed. 
Page 4-30