Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual
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INTER-TEL PRACTICES FEATURES GMX-48 INSTALLATION 8z MAINTENANCE Issue 2, May 1990 FFATURE NAME Program Stations for Night Ring Program Station Data Program System Do-Not-Disturb Messages Program System Reminder Messages Program System Speed Dial Set Time of Day DEFlNlTlON Reprograms the database night lists for ring in and allowed answer for each station. 022 024 023 020 021 Reprograms specific station data, including user name, tenant group, secretarial intercept, and serving attendant. Reprograms up to 19 of the 20 stored system do-not-disturb messages. Reprograms any or all of the 20 stored system reminder messages. Programs tenant-specific or system-wide speed-dial numbers when followed by location codes (09-99). (Also accessed by the SYS SPD key and/or feature code 381.) Programs system time, date, and day of week. G. INTERCOM NUMBERS 2.8 Intercom numbers are recognized as feature codes by the system. When the system is initialized, the inter- com numbers are assigned as follows: .* Attendant 0 Stations 100-159 Hunt groups 231-250 Page 4-11
FEATURES Issue 2, May 1990 ‘. INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE 3. SYSTEM ORGANIZATION 3.1 The GMX-48 System is designed to allow orga- nization of the stations into groups. The following sys- tem features divide the system into manageable units for easier call processing and record keeping. A. FLEXIBLE ATTENDANT ARRANGEMENTS 3.2 Attendants provide the following services for the stations they serve: * l e Accessed by dialing “0” Central operators for incoming calls (if pro- grammed for ring in) e l l e e e l e e Message centers (if programmed) Recall stations for unanswered calls Receive and clear displayed system alarms (unless the system has been programmed to send them only to the primary attendant) Program specific station information Program system do-not-disturb messages Program system reminder messages Program all system speed-dial numbers including tenant-specific numbers. This ability can also be assigned to a non-attendant keyset. Place the system in night mode or day mode Set the system time of day, date, and day of week Program stations’ allowed-answer and ring-in assignments for night mode Place lines out of service for maintenance pur- poses, and return them to service. Generate system activity report (SAR) Turn background music on or off for the external paging speakers 3.3 In addition to the capabilities listed above, one attendant can be designated as the primary attendant who can receive unsupervised C.O. recalls. 3.4 All attendant stations should be equipped with display keysets to show system alarms and recall sources. If desired, each attendant’s keyset can also be used with a DSS/BLF Unit for one-key intercom access to all stations and for constant station/hunt group status indication. No-Attendant Operation 3.5 The system will function without an attendant, but attendant features such as night mode, attendant recall, dial-zero access, and system/station program- ming cannot be used. A display keyset station must be programmed as the system alarm station to receive system alarm messages and unsupervised C.O. re- calls. C.O. lines are programmed to ring in at any or all stations. One-Attendant Operation 3.6 One attendant (generally designated as the pri- mary attendant) has control of all the attendant fea- tures listed in paragraphs 3.2 and 3.3. All lines (except private lines) are usually programmed to ring in at this attendant’s station. Multiple-Attendant Operation 3.7 The system can be assigned as many attendants as needed (up to 48). C.O. lines are usually pro- grammed to ring at any or all attendant stations. One attendant can be designated as the primary attendant. With this arrangement, the primary attendant can serve as the only system alarm station, or every atten- dant can receive alarm messages. Night Mode Station 3.8 A programming option can be enabled that automatically places the system into night mode whenever the primary attendant station (or other designated station) is out of service due to a keyset failure or in the event that the keyset is unplugged. When the station is returned to service, an attendant must manually place the system back into day mode; the system will not cancel night mode automatically. When the system is initialized, this option is enabled and associated with station circuit 1.1 (the primary at- tendant). Page 4-12
‘. INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE FEATURES Issue 2, May 1990 B. AUTOMATED ATTENDANT NOTE: This feature is available only in the Advanced software package and requires an APM. : 3.9 The automated attendant is a programmable feature that can be used to provide some of the ser- vices normally handled by an attendant. It allows an outside party to dial into the system and automatically access (or be transferred to) an automated attendant station, which is generally a playback device with a prerecorded message. After hearing the message, the caller is disconnected from the automated attendant and hears three tones (followed by silence). The caller may then directly dial a station intercom num- ber or hunt group pilot number. 3.12 Another possibility is to assign an automated attendant as an announcement or overflow station in an existing hunt group. Unlike standard announce- ment or overflow stations, the caller hears three tones (and then silence) after being disconnected and can dial another intercom number. . NOTE: If this option is used, the programmer must answer “NO” to the “IS THE ANNOUNCEMENT/ OVERFLOW STATlON A PLAYBACK DE- VICE?” prompt in program [E] hunt groups, as de- scribed on page 5-75 IN PROGRAMMING. If the prompt is answered “YES,” the announcement or overflow feature will override the automated atten- dant feature. Refer to page 4-18 for more informa- tion about overflow and announcement stations. 3.10 Single-line circuits can be designated as auto- mated attendant stations in database programming and can be assigned direct ring in for specific C.O. lines. The number of automated attendant stations is limited to the number of available single-line circuits. Keyset circuits cannot be programmed as automated attendant stations. Automated Attendant Call Processing NOTE: Due to the natural characteristics of the C.O. line, the volume level of DTMF tones transmitted over the line may be substantially reduced before reaching the GMX-48 System. This natural degrada- tion in tone volume may adversely affect the reliabil- ity of the automated attendant feature. Other factors which can affect automated attendant performance are C.O. line noise, the quality of the playback device, and the quality and strength of the DTMF tones gen- erated by the off-premises phone itself. 3.13 When a station receives a call that has been routed through the automated attendant, the call rings as a transferred call. The outside caller hears music until the call is answered or disconnected. If the called station is forwarded, the call follows the programmed forward. If the called station is busy or does not answer, the call is transferred to the auto- mated attendant’s designated recall station after the appropriate transfer timer expires. (If the designated recall station does not answer the call, it is discon- nected after the abandoned recall timer expires. If the automated attendant does not have a designated recall station, the call transfers to the called party’s attendant after the appropriate transfer timer ex- pires.) Automated Attendant Applications 3.11 There are a number of different uses for this feature. For example, direct ring-in calls to a busy at- tendant could be forwarded to an automated atten- dant (using one of the forwarding features). Another option is to have calls ring in directly to an automated attendant when the system is in day and/or night mode. Or, a group of automated attendants could be assigned to one hunt group. In this situation, a call would ring in orbe transferred to the hunt group pilot number where it would circulate until an available automated attendant answered the call. 3.14 When a hunt group pilot number receives a call that has been routed through the automated attendant, the call rings as a direct ring in call and circulates according to how the hunt group is programmed (i.e., linear, distributed, or all ring). Re- fer to page 4-17 for more information on hunt group calls. 3.15 The caller cannot access CO. lines or any other feature through the automated attendant sta- tion. An attempt to do so automatically transfers the call to the automated attendant’s attendant. NOTE: If the automated attendant does not have an assigned attendant, calls normally routed to the auto- mated attendant’s attendant will instead go to the pri- mary attendant or designated system alarm station. Page 4-13 .
FEATURES Issue 2, May 1990 INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE 3.16 To avoid possible camp-on tone interruptions during calls, it is recommended that camp-on tones be disallowed for the automated attendant. 3.17 Intercom calls to an automated attendant are handled the same as normal intercom calls. After hearing the message, the caller is disconnected and hears intercom dial tone. Intercom callers cannot use automated attendant features. Playback Devices As Automated Attendants 3.18 Playback devices are generally used at the automated attendant(s). When an outside call rings in or is transferred to an automated attendant, the play- back device plays a message (giving dialing instruc- tions) and then disconnects from the call. The caller hears three tones (followed by silence). If using a DTMF telephone, the caller can dial a station inter- com number or hunt group pilot number to access the desired station or hunt group, or dial “0” for the auto- mated attendant’s attendant. If an invalid number is dialed or the DTMF decoders are busy, the call is im- mediately transferred to the automated attendant’s attendant. Ifusing a rotary telephone or unsure of the intercom number, the caller can wait on the line for the automated attendant’s attendant to be called af- ter the SL dial initiation timer expires. 3.19 Playback device installation is described on page 3-46 in INSTALLATION. C.O. line ring-in pro- gramming is described on page 5-49 in PROGRAM- MING. C.O. lines should not be programmed to ring in to multiple playback devices. Use the call forward- ing or hunt group feature if multiple playback devices are to be used. Dialing During Recording 3.20 A database option allows the programmer to determine if the system will accept a caller’s DTMF tones (dialed intercom or hunt group pilot numbers) while the automated attendant is giving dialing in- structions (rather than having to wait until three tones are heard after the automated attendant hangs up). Lf the option is enabled, callers who know the in- tercom or pilot number station they wish to call can dial the number any time after the automated atten- dant answers the call. NOTE: The reliability of allowing callers to dial dur- ing the instructions may be affected by the voice char- acteristics of the person giving the instructions, the quality of the playback device, the C.O. line noise levels, the DTMF tone levels, etc. If frequent prob- lems occur, this option should be d&bled. 3.21 The single-line circuit that is designated as an automated attendant can be programmed as having an associated DTMF port, which allows it to be con- nected to an Automated Attendant Adapter. The adapter uses the automated attendant circuit and one other single-line circuit to permit DTMF tones to be sent to the KSU while voice transmission is being sent to the automated attendant. This application is neces- sary when using some digital voice recorders. . Automated Attendant Do-Not-Disturb Breakthrough 3.22 Direct ring-in calls are not blocked by do-not- disturb; they ring at the called station. However, the database contains an option that allows or disallows automated attendant (and DISA) calls to break through do-not-disturb on a station-by-station basis: If do-not-disturb breakthrough is disallowed, calls through the automated attendant to a station in do- not-disturb are immediately sent to the automated attendant’s designated recall station (or, if one does not exist, the called party’s attendant). If do-not- disturb breakthrough is allowed, the call rings at the station and, if unanswered, is transferred to the auto- mated attendant’s designated recall station after the appropriate transfer timer expires. Digit nanslation 3.23 As described on the previous pages, the auto- mated attendant feature allows outside callers to access the system and directly dial intercom numbers or hunt group pilot numbers. To simplify this process and to help prevent the system from having problems recognizing digits (due to C.0 line noise levels, DTMF tone levels, etc.) or to restrict callers to spe- cific intercom numbers, a feature called digit transla- tion may be used. Digit translation allows callers to dial a single digit to access a designated intercom number or hunt group pilot number. Up to ten digit translation storage locations (O-9) are available in database programming (refer to PROGRAMMING, page 5-49). Page 4-14
‘. INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE FEATURES Issue 2, May 1990 3.24 To use digit translation, the programmer en- ters an intercom number or hunt group pilot number in the desired translation location (O-9). A caller ac- cessing the system through the automated attendant can then dial the single-digit location number to reach the designated intercom number or hunt group pilot number. For example, if the pilot number for a customer support group was entered in translation location number 3, the automated attendant’s mes- sage might say: “Dial 3 for customer support.” This is easier than dialing a three-digit number, leaves less room for user error, and helps to prevent the system from making digit recognition errors. 325 To allow callers to dial zero for the attendant or dial station intercom numbers, it is, recommended that translation location numbers 0 and 1 be left blank. For example, if location 1 is assigned pilot number 231, any automated attendant caller attempt- ing to dial a station intercom number that begins with one (100-159) will instead be transferred to 231. f Page 4-15
FEATURES INTER-TEL PRACTICES Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE C. TENANT GROUPS 3.26 Tenant service allows the customized distribu- tion of C.O. lines among multiple users sharing a common Key Service Unit (KSU). Assigning groups of stations to different tenant groups can be useful for comparing the number and estimated cost of calls that each tenant group makes and receives. See SAR, page 4-104, for details. 3.27 This form of partitioning is ideal in instances where several small businesses or departments within a larger company wish to operate as separate identi- ties for such purposes as account billing or budgeting. 3.28 Four tenant groups can be established in the system. Each station must be assigned to one (and only one) tenant group. When the system is initial- ized, all stations are in tenant group 1. Stations are as- signed to soft key groups to determine which C.O. lines can be accessed by the line keys. All stations within a single tenant group are not required to be in the same soft key group. 3.29 Traffic (communication) between tenant groups can be allowed or denied in database pro- gramming. If cross-tenant conversations are denied, a station (including the attendant) can only call other stations within its tenant group and calls cannot be transferred or forwarded between tenant groups. Therefore, if cross-tenant traffic is denied, each ten- ant group should be assigned its own attendant. 3.30 In database programming, each system speed- dial number can be programmed for use by stations in a single tenant group or by all stations in the system. The attendants can program the tenant-specific and system-wide speed-dial numbers. 3.31 A programming option can be enabled that al- lows voice mail stations to access stations that are not part of the same tenant group when cross-tenant traf- fic is denied. If this option is not enabled, and cross- tenant traffic is denied, the voice mail stations have the same limitations as any other station. - Page 4-16
INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE FEATURES Issue 2, May 1990 D. HUNT GROUPS 3.32 The hunt group feature permits calls to be placed to a group of stations and to be automatically transferred to an available station within the group. Stations in these groups are accessed by dialing a spe- cial intercom number called a pilot number (initial- ized as 231-250). Individual stations within hunt groups can also be accessed using their assigned inter- com numbers. 3.33 There are two types of hunt groups: station and voice mail/voice computer. Station hunt groups (hunt groups l-5): Up to five station hunt groups can be programmed in the database (hunt group 1 can have up to 60 stations, while hunt groups 2 through 5 can have up to 20 stations each). Voice mail/voice computer hunt groups (hunt groups 6-20): Up to 15 voice mail/voice computer hunt groups can be programmed that contain single-line circuits which are connected to voice mail. Groups 6-10 can include as many as 16 voice mail circuits each, and groups 11-20 can have up to 8 circuits each. These hunt groups can be as- signed special dial rules that signal the voice mail unit to perform such tasks as dialing a voice mail access number or the called station’s mailbox number (refer to page 4-22 for more information on voice mail groups). NOTE: The voice mail computer group feature is available only in the Advanced software package and requires an APM. Station Hunt Group Call Distribution 3.34 When an intercom or outside call is trans- ferred or rings in to the pilot number, it either rings at all stations in the hunt group (all ring) or circulates through the hunt group in linear or distributed order until answered, as described below. All.ring: Incoming calls ring simultaneously at all stations in the hunt group. If any stations arebusy, the call camps on and sends call waiting signals to those stations. Linear order: Incoming calls always start circulat- ing by ringing at the first station on the list stored in the database. If that station is busy, or if there is no answer before the no answer advance timer ex- 0 pires, the call goes to the next station on the list. When the system reaches the end of the list, it re- turns to the beginning of the list. Distributed order: To even out the call load, dis- tributed order shifts the starting point of each call. When a station user receives a call, the next sta- tion on the list receives the next incoming call. If a station is busy, or if there is no answer before the no answer advance timer expires, the call goes to the next station on the list. When the system reaches the end of the list, it returns to the begin- ning of the list. 3.35 The order in which hunt group stations receive circulating, incoming calls (intercom, transferred, di- rect ring-in, and DISA calls) is determined by a list stored in the database. A station can appear in a single list more than once and it can appear in multi- ple hunt group lists, if desired. Station Hunt Group Call Processing / 3.36 Hunt group stations receive the following indi- cations when a call is ringing in: If an outside call is ringing, each of the hunt group stations in an all-ring hunt group, or the desig- nated station in a linear or distributed hunt group, the associated line key will flash to indicate a ring- ing call until the call is answered. If all stations are busy, an intercom or outside call will camp on and cause the system to send camp- on tones and display messages to all stations in the hunt group. If an outside call is ringing, all of the hunt group stations will have the associated line key flashing to indicate a ringing call. As soon as one station is available, the camp-on tone and message end, and the available station receives in- tercom or C.O. ringing (the line key stops flashing at all other stations). Camped-on calls follow the recall route as described on page 4-19. If every station in a linear or distributed hunt group, or any station in an all-ring hunt group, is in do-not-disturb, has hunt group remove enabled, or is forwarded, an incoming call will flash on the associated line key until the call is answered or the caller hangs up. Page 4-17
FEATURES Issue 2, May 1990 INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE l Lf an out-of-range C.O. line (lines 13-24 on a 1Zline keyset) rings in or is transferred to a busy hunt group, all stations in the group receive a call waiting message and a camp-on tone. The line‘key flashes at those stations with an associated line key. At 1Zline keyset stations with the OVER key enabled, the OVER key does not flash until the user ends the current call. Then the key flashes at that station. If a user presses the OVER key be- fore hanging up (before the OVER key starts flashing), reorder tones are heard. 3.37 A C.O. line can be programmed to ring in di- rectly to one or more intercom numbers or to a single pilot number. If assigned to a pilot number, ring in for the line cannot be assigned to any other pilot or inter- com number. 3.38 Stations within the hunt group can receive di- rect C.O. ring-in, intercom, forwarded, or transferred calls to their individual intercom numbers without af- fecting other stations in the hunt group. 3.39 Hunt group programming affects the call for- warding feature in several ways: If a station in a linear or distributed hunt group is in call forward mode, the station will not receive hunt group calls. However, if a station in an all- ring hunt group is in call forward mode, the line key will flash to indicate a ringing hunt group call (but the station will not ring). If an announcement station or overflow station has call forwarding enabled, hunt group calls will not follow the forward, but will remain at the sta- tion. (An exception to this occurs when hunt groups are programmed with multiple announce- ment stations; refer to PROGRAMMING, page 5-75.) Stations can forward calls to a hunt group’s pilot number. Hunt group members should not be assigned sec- retarial intercepts; such an assignment would have the effect of permanently removing them from the hunt group. 3.40 If cross-tenant traffic is denied, hunt group sta- tions not in the same tenant group as an intercom caller do not receive the incoming intercom call. 3.41 If an outside call rings in or is transferred to a pilot number that does not have hunt group. station assignments, the call is sent to the primary attendant (or the system alarm station if there is no primary at- tendant). If a station user attempts to transfer an in- tercom call to an invalid pilot number, the call is placed on transfer hold; the intercom call can be reac- cessed so that the transfer can be attempted again us- ing a valid number. 3.42 When a DISA call or a call routed through the automated attendant rings at a hunt group member’s station, it is displayed as a direct ring-in call. 3.43 Hunt groups can be assigned as message cen- ters for individual stations. Announcement And Overflow Stations 3.44 Two types of special stations can be pro- grammed to help calls circulate through the hunt group more efficiently: hunt group announcement stations and hunt group overflow stations, (An- nouncement stations are not available in Intermediate software.) 3.45 Announcement and overflow stations are not included in the hunt group list; they are individual sta- tions that receive unanswered calls when all of the hunt group stations are unavailable. Announcement and overflow stations can be assigned to separate sta- tions or they can be the same station. Also, each of the up to five hunt groups can have the same an- nouncement and overflow stations or they can be as- signed different stations. 3.46 Announcement Stations: When a CO. call rings in directly to a hunt group (not transferred), it rings at all stations or circulates in linear or distrib- uted order until it is answered or the announcement timer expires. If the timer expires, the unanswered call is sent to one of up to three designated announce- ment stations (outside of the hunt group). An an- nouncement station can be a playback device that an- swers the call, plays a message, and then disconnects from the call to transfer it back to the hunt group. Or, the announcement station can be a station or hunt group where a user greets the caller and, if desired, may return the call to the hunt group using the call transfer feature. If the announcement station is an automated attendant, the caller hears three tones (and then silence) after the message and can dial ’ Page 4-18
INTER-TEL PRACTICES GMX-48 INSTALLATION & MAINTENANCE FEATURES Issue 2, May 1990 another intercom number, rather than being re- turned to the hunt group. Each direct ring-in call will transfer to the announcement station(s) only once. .j -: 3.47 To handle heavy incoming traffic, each hunt group can be programmed with up to three an- nouncement stations. With multiple announcement stations, an unanswered call is sent to the first announcement station on the list (after the announcement timer expires). If the first announce- ment station is unavailable (no answer or busy), the call is forwarded to the second announcement sta- tion, and so on. Once the call reaches the last announcement station on the list, it remains there until the forward no answer timer expires. It then for- wards to the first announcement station on the list and starts the process over again, continuing until the call is answered or the caller hangs up. NOTE: If a keyset or single-line set (rather than a playback device) is part of a multiple announcement station list, all calls to the station are processed ac- cording to the programmed forward condition. The station user cannot cancel or reprogram the forward unless the station is removed from the multiple an- nouncement station list in database programming. 3.48 Overflow Stations: When a C.O. call is ~rans- ferred or recalling to a hunt group, it rings at all stations or circulates in linear or distributed order until it is answered or the overflow timer expires. If unan- swered when the timer expires, the call is sent to an overflow station. The overflow station can be another hunt group (Advanced and Basic software packages only), a station not in the group, or a playback device. If it is a playback device, the programmer can deter- mine the number of times (up to 25) that the call will be allowed to transfer back to the hunt group and then return to the overflow station. (After the deter- mined number of returns, the call becomes a recall.) If the overflow station is another hunt group or a sta- tion, the call can only be sent to the overflow once, unless the user transfers it back using the call transfer feature. Unanswered Station Hunt Group Calls 3.49 The path that an unanswered hunt group call follows is determined by the configuration of the hunt group, as outlined in the following paragraphs. Note that intercom calls (direct or transferred) will not transfer to the announcement or overflow stations, and transferred intercom calls will not recall. l Direct ring-in outside calls: - With a playback device announcement station. If a direct ring-in call remains unanswered when the hunt group announcement timer expires, the call is sent to an announcement station playback device. After the message is played and the playback device disconnects from the call, the call is automatically transferred back to the hunt group. (In distributed hunt groups, the call begins circulating at the station that appears on the list after the last station that rang before the call was sent to the announce- ment station. In linear hunt groups, it begins circulating at the first station on the list. In all- ring hunt groups, the call rings at all available stations.) If the call remains unanswered, it then transfers to the overflow station (refer to the transferred call recall information below) or, if there is no overflow station, it recalls the primary attendant or system alarm station. - With a non-playback announcement station. When an unanswered direct ring-in call is sent to a non-playback announcement station (af- ter the hunt group announcement timer ex- pires), the call remains at the announcement station until it is answered or the caller hangs up. After the announcement station user an- swers, the call is processed as a normal C.O. call (if desired, the call can be manually trans- ferred back to the hunt group using the call transfer feature). - Without an announcement station. A direct ring- in call rings at or circulates through the hunt group until answered or the caller hangs up; it is not sent to the overflow station, nor does it recall the primary attendant or system alarm station. 0 Transferred outside calls or calls recalling the hunt group: - With a playback device overflow station. If a transferred C.O. call remains unanswered when the hunt group overflow timer expires, the call is sent to an overflow station playback device. After the message is played and the playback device disconnects from the call, it is automatically transferred back to the hunt Page 4-19
FEATURES Issue 2, May 1990 INTER-TEL PRACTICES GMX.48 INSTALLATION & MAINTENANCE group the programmed number of times. (Xn distributed hunt groups, the call begins circu- lating at the station that appears on the list af- ter the last station that rang before the call was sent to the overflow station. In linear hunt groups, it begins circulating at the first station on the list. In all-ring hunt groups, the call rings at all available stations.) If the call re- mains unanswered after returning to the over- flow station for the last time, the call returns to the hunt group until the overflow timer ex- pires, and then recalls the original transferring station. NOTE: If the transfer came from the an- nouncement station or an automated atten- dant, the call recalls the primary attendant or system alarm station. - With a non-playback overjlow station. When an unanswered transferred C.O. call is sent to a non-playback overflow station, the call re- mains at the overflow station until it is an- swered or until the recall timer expires; it then recalls the transferring station. If the call still remains unanswered, it recalls the transfer- ring station’s attendant. NOTE: If the transfer came from the an- nouncement station, the call recalls the pri- mary attendant or system alarm station. - Without an overflow station. An unanswered call circulates until the hunt group overflow timer expires and then returns to the original transferring station. If the call still remains un- answered, it recalls the transferring station’s attendant. l To avoid the recall timers: - A hunt group can be assigned as its own over- flow station (if using the Advanced software package). The call will circulate through the hunt group until it is answered or the caller hangs up. Hunt Group Remove/Replace And Do-Not-Disturb 3.50 Hunt group members can temporarily halt hunt group calls to their station by entering the hunt group remove feature code as described below. Also, the do-not-disturb feature can be used to block all in- coming hunt group calls to a station. Announcement stations and ovefflow stations cannot block hunt group calls using the do-not-disturb or hunt group re- move features. 3.51 When the hunt group remove feature is en- abled, the user will not hear ringing or receive the camp-on message display for calls to the hunt group unless it is in an all-ring hunt group. In linear and dis- tributed hunt groups, the line key flashes only if all other hunt group members are unavailable - busy, in do-not-disturb, with calls forwarded, or with hunt group remove enabled. (The station continues to re- ceive calls placed to its intercom number.) All-ring hunt group stations will have flashing line keys, but no display, while in hunt group remove mode or do-not- disturb. Hunt group overflow and announcement stations cannot block hunt group calls. 3.52 TO REMOVE OR REPLACE THE STATION’S HUNT GROUP CALLS: (1) Keyset: While on or off hook, press SPCL. Single-Line Set: Lift the handset. (2) Enter the hunt group remove feature code (322) to halt hunt group calls or enter the hunt group replace feature code (323) to return the station to its hunt group(s). (3) If off hook, hang up. Station Call Monitoring 3.53 This feature allows hunt group supervisors to monitor the outside calls of anyone in a specified sta- tion hunt group. It can be useful in training or in evaluating the performance of hunt group members. (Voice mail/voice computer hunt groups cannot have supervisor stations.) NOTE: As a courtesy, hunt group members should be notified in advance that their calls may be monitored. In Advanced and Intermediate software (with an APM), an option can be enabled that periodically sends a tone to the station being monitored whenever the hunt group supervisor is listening to a call. How often the monitoring tone is.heard is controlled by a programmable timer. (Note that call monitoring may be illegal in some locations. It is up to the end user to ensure that use of this feature is in compliance with local laws.) Page 4-20