Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
IS THIS AN AUTOMATED ATTENDANT 
VOICE COMPUTER GROUP (N): 
RECALL DESTINATION ( ): 
DIAL RULES ( ): ? 
1 - Dial Originating Extension 
2 - Dial Controlling Extension 
3 - Dial Destination Extension 
4 - Dial ORIGINAL Destination Extension 
5 - Dial Secretarial Intercept Extension 
6 - Dial Other Station’s Extension 
7 - Dial Hunt Group Number 
8 - Dial Associated Tenant Group Number 
9 - Dial Associated Department Number 
10 - Dial Associated Day/Night Code 
11 - Dial Associated Account Code 
12 - Dial Call Type (ICKO) 
13 - Dial Hunt Group Queue Position 
14 - Dial Hunt Group Overflow Count 
15 - Dial Recall Extension 
REVIEW SAME VOICE COMPUTER GROUP Y- Return to the VOICE COMPUTER GROUP 
AGAIN (N)? X prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
REVIEW ADDITIONAL VOICE COMPUTER 
GROUPS (N)? 
This prompt appears only if you answer N to the 
previous prompt. 
Y- The 
single-line circuits in this group are 
designated as automated attendants. The voice 
computer(s) cannot dial any feature codes. It can 
only dial an intercom number after a hookflash. 
N- The circuits are not automated attendants. 
Enter the circuit (X.Y) or intercom (EXXX) 
number of the station or hunt group that will 
receive recalls for this voice computer hunt group. 
Enter any combination of the following in the 
order they will be used, separating each with 
commas, or enter NONE to clear all dial rules. 
Specific digits: If the voice computer must dial 
specific digits, such a a message feature code, enter 
those digits surrounded by quotes (e.g., “365”). 
Preset dial rules: Select one of the preset dial rules 
shown on page 5-76. (To display them *enter ? as 
shown.) 
Dial rule 9 is not used in the GMX-48 
System. 
EXAMPLE: To dial the message feature code, 
followed by the destination station’s number, enter: 
“365”, 3. 
N- Continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Y- Return to the RANGE OF VOICE 
COMPUTER GROUPS prompt. 
N- Return to the database programming menu 
prompt ([ 
I:>. 
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							INTER-TEL PRACTICES ‘. 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
9. [F] TENANTS, ATTENDANTS, AND 
SECRETARIAL INTERCEPTS 
9.1 To define departments, attendants, secretarial 
intercepts, message centers, and special purpose sta- 
tions, select F from the database programming menu. 
The following menu appears: 
[F] TENANTS, ATTENDANTS, AND SECRE- 
TARIAL INTERCEPTS 
[A] TENANT GROUP ASSIGNMENTS 
[B] AmNDANTS 
[C] SECRETARIAL INTERCEPTS 
[D] MESSAGE CENTERS 
[E] SPECIAL PURPOSE STATIONS 
A. [FA] TENANT GROUP ASSIGNMENTS 
(/TNT) 
93 
Select A from the menu shown above or enter 
FA or /TNT from the database programming menu to 
program tenant groups. There can be up to four ten- 
ant groups. When the system is initialized, all stations 
are placed in tenant group 1. 
9.3 To prepare to use this program, make a list of the 
stations to be assigned to each of the four tenant 
groups. All stations must be assigned to a tenant 
group. If desired, give each tenant group a name of up 
to 20 characters. Refer to the program planning sheet 
in Figure 5-11 on page 5-158, if desired. 
9.4 Whenever the prompt asks for a list, the entries 
redisplay for verification. If the information is cor- 
rect, press < CR 
> . If not, enter the correct informa- 
tion. 
RANGE OF TENANT GROUPS TO BE 
REVIEWED (NONE): 
TENANT GROUP X 
NAME ( ): 
LIST OF STATIONS ( ): 
REVIEW SAME TENANT GROUP AGAIN (N)? 
REVIEW ADDITIONAL TENANT GROUPS 
(IV 
If all stations in the system were not assigned to a 
tenant group, the following message appears: 
***ALL STATIONS MUST BE ASSIGNED*** 
LIST OF STATIONS NOT ASSIGNED TO A 
TENANT GROUP (X.Y-X.Y) 
RANGE OF TENANT GROUPS TO BE 
REVIEWED (NONE): 
PERFORM UPDATE TO SYSTEM DATABASE 
OIORN) Enter a range of tenant group numbers (l-4) to be 
programmed. ALL is a valid entry. Or, enter 
NONE to return to the tenants, attendants, and 
secretarial intercepts menu prompt ([F]:). 
Enter a tenant group name of up 20 characters. 
Enter circuit (X.Y) or intercom (EXXX) numbers 
of stations to be included in the tenant group. ALL 
and NONE are valid entries. I 
Y- Return to the TENANT GROUP X NAME 
prompt. 
N- Continue to the next prompt or tenant group. 
Y- Return to the RANGE OF TENANT 
GROUPS prompt. 
N- Return to the tenants, attendants, and 
secretarial intercepts menu prompt ([F]:). 
Answer Y and make sure all stations are assigned 
to a tenant group. 
This prompt appears only if new information was 
entered. 
Enter Y c CR > to save the changes or N 
< CR z= to leave the database unchanged. 
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							PROGRAMMING ‘k 
INTER-TEL PRACTICES 
Issue 2, May 1990 GMX-48 INSTALLATION & MAINTENANCE 
B. [FBI ATTENDANTS (/ATT) 
9.5 To program the attendant stations, enter B from 
the tenants, attendants, and secretarial intercepts 
menu or enter FB or /AIT from the database pro- 
gramming menu. 
9.7 When the system is initialized, station 1.1 is the 
primary attendant that serves all other stations. No 
secondary attendants are initialized. The primary at- 
tendant assignment cannot be deleted until it has 
been redefined in program [AF] (misc. system data), 
page 5-24. 
9.6 
To prepare to use this program, make a list of the 
attendant stations. Then list the stations each atten- 
dant serves. If desired, indicate a primary attendant 
that receives unanswered recalls. If a station is as- 
signed to more than one attendant, only the last as- 
signment is valid. (When making the list, refer to the 
program planning sheet in Figure 5-11 on page 5-158.) 9.8 Whenever the prompt asks for a list, entries 
redisplay for verification after they are entered. If the 
information is correct press < CR >. 
If not, enter the 
correct information. The prompts appear as shown 
below. End each entry with < CR > . 
RANGE OF ATTENDANTS TO BE REVIEWED 
(ALL): 
ATTENDANT STATION X.Y 
LIST OF STATIONS SERVED ( ): 
If an attendant station (other than the primary 
attendant) is not given any stations to serve, the 
terminal prints the following message. 
***NO 
STATIONS SERVED *** 
KEEP THIS KEYSET AS AN AmNDANT (Y): 
REVIEW SAME ATIENDANT AGAIN (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
(YORN) 
MAKE ADDITIONAL ATTENDANTS (N)? Enter a range of station circuit numbers that 
contains attendants. Enter a circuit number that is 
not an attendant or NONE to advance to the 
MAKE ADDITIONAL ATTENDANTS prompt. 
This appears for previously programmed attendant 
stations. 
. 
Enter circuit (X.Y) or intercom (EXXX) numbers 
of stations served by this attendant. Or, enter 
NONE to delete the stations served. An attendant 
may not serve another attendant. 
Enter < CR > to keep the station as an attendant 
or N < CR > to remove the attendant designation. 
Y- Return to the LIST OF STATIONS SERVED 
prompt. 
N- Return to the LIST OF STATIONS SERVED 
prompt to review the next attendant station. Or, if 
all attendant stations listed have been reviewed, 
continue to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Y- Continue to the next prompt. 
N- Advance to the REVIEW ADDITIONAL 
ATTENDANTS prompt. 
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							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
A?TENDANT STATION (NONE): Enter the circuit (X.Y) or intercom (EXXX) 
number of the station to be designated as an 
attendant. This must be a keyset and should have a 
display. If the station is already an attendant, an 
error message is printed; enter a valid number. 
LIST OF STATIONS SERVED (NONE): Enter circuit (X.Y) or intercom (EXXX) numbers 
of stations served by this attendant. Return to the 
REVIEW SAME ATTENDANT AGAIN prompt, 
or if all attendants have been programmed, 
continue to the next prompt. 
REVIEW ADDITIONAL ATTENDANTS (N)? Y- Return to the RANGE OF ATTENDANTS 
prompt. 
N- Return to the tenants, attendants, and 
secretarial intercepts menu prompt ([F]:). 
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							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
C. [FC] SECRETARIAL INTERCEPTS (/SEC) 
9.9 
This program is used to assign secretarial inter- 
cept stations that receive calls when the stations they 
serve are busy or do not answer. Enter C from the 
tenants, attendants, and secretarial intercepts menu 
or enter FC or /SEC from the database programming 
menu. 
9.10 Before programming, make a list of the secre- 
tarial intercept stations (circuit or intercom numbers) and the stations they serve. (Refer to the program 
planning sheet in Figure 5-11, page 5-159, when mak- 
ing the list.) 
9.11 When a list is entered, the terminal redisplays 
it for verification. If the list is correct, enter < CR 
> . 
If not, enter the correct information. The prompts ap- 
pear in the order shown below. End each entry with 
. 
RANGE OF SECRETARIAL INTERCEPTS TO 
BE REVIEWED (ALL) 
: 
SECRETARIAL INTERCEPT STATION X.Y 
LIST OF STATIONS SERVED ( ): 
REVIEW SAME SECRETARIAL INTERCEPT Y- Return to the SECRETARIAL INTERCEPT 
AGAIN (N)? STATION prompt. 
N- Continue to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
MARE ADDITIONAL SECRETARIAL 
INTERCEPT (N)? Y- Continue to the next prompt. 
N- Advance to the REVIEW ADDITIONAL 
SECRETARIAL INTERCEPTS prompt. 
SECRETARIAL INTERCEPT STATION 
(NONE): Enter the circuit (X.Y) or intercom (EXXX) 
number of the secretarial intercept station. 
LIST OF STATIONS SERVED (NONE): Enter the circuit (X.Y) or intercom (EXXX) 
numbers of stations served by this secretarial 
intercept station. ALL is a valid entry. Return to 
the REVIEW SAME SECRETARIAL 
INTERCEPT STATION AGAIN prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
REVIEW ADDITIONAL SECRETARIAL 
INTERCEPTS (N)? Enter a range of station circuit (X.Y) or intercom 
(EXXX) numbers that contains secretarial 
intercept stations. Enter NONE to advance to the 
MARE ADDITIONAL SECRETARIAL 
INTERCEPTS prompt. 
This prompt appears for secretarial intercept 
stations that were previously programmed. Enter a 
new list of circuit (X.Y) or intercom (EXXX) 
numbers to change the stations served by this 
secretarial intercept station. ALL or NONE are 
valid entries. Entering NONE removes the 
secretarial intercept assignment. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Y- Return to the RANGE OF STATIONS prompt. 
N- Return to the tenants, attendants, and 
secretarial intercepts menu prompt ([F]:). 
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							INTER-TEL PRACTICES 
GMX-48 INSTAELATION & MAINTENANCE ‘.. 
PROGRAMMING 
Issue 2, May 1990 
D. [FD] MESSAGE CENTERS (IMSG) 
9.12 
This program is used to assign message centers 
to keysets. Station users can then leave messages at 
keyset stations or the keyset stations’ assigned mes- 
sage centers. Each station can have only one message 
center. Refer to FEATURES, page 4-48, for details. 
Enter D from the tenants, attendants, and secretarial 
intercepts menu or enter FD or /MSG from the data- 
base programming menu. 
9.13 Before programming, make a list of the mes- 
sage center stations (circuit or intercom numbers) or 
hunt groups (l-20) and the stations they serve.(Refer 
to the program planning sheet in Figure 5-11, page 
5-159, when making the list.) 
9.14 When a list is entered, the terminal redisplays 
it for verification. If the list is correct, enter < CR 
> . 
If not, enter the correct information. The prompts ap- 
pear in the order shown below. End each entry with 
. 
RANGE OF MESSAGE CENTER STATIONS 
TO BE REVIEWED (ALL): 
MESSAGE CENTER STATION X.Y 
LIST OF STATIONS SERVED ( ): 
REVIEW SAME MESSAGE CENTER AGAIN 
(N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
RANGE OF MESSAGE CENTER HUNT 
GROUPS TO BE REVIEWED (ALL): 
MESSAGE CENTER HUNT GROUP X If desired, change the stations served by entering a 
LIST OF STATIONS SERVED ( ): list of circuit (X.Y) or intercom (EXXX) numbers. 
REVIEW SAME‘MESSAGE CENTER AGAIN 
(N)? Y- Return to the MESSAGE CENTER HUNT 
GROUP X.Y prompt. 
N- Advance to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
MARE ADDITIONAL MESSAGE CENTERS 
(N)? 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Y- Advance to the next prompt. 
N- Advance to the REVIEW ADDITIONAL 
MESSAGE CENTERS prompt.  Enter a range of station circuit (X.Y) or intercom 
(EXXX) numbers that includes a message center. 
ALL and NONE are valid entries. If there are no 
message centers is the selected range, the next 
prompt is RANGE OF MESSAGE CENTER 
HUNT GROUPS TO BE REVIEWED. 
. 
If desired, change the stations served by entering a 
list of circuit (X.Y) or intercom (EXXX) numbers. 
ALL and NONE are valid entries. If NONE is 
entered, the message center assignment is 
_ 
removed. 
Y- Return to the MESSAGE CENTER STATION 
X.Y prompt. 
N- Advance to the next prompt. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Enter a range of hunt group numbers that includes 
a message center hunt group. ALL and NONE are 
valid entries. If there are no message centers in the 
selected range, the next prompt is MARE 
ADDITIONAL MESSAGE CENTERS. 
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							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
MESSAGE CENTER STATION OR HUNT 
GROUP (NONE): 
LIST OF STATIONS SERVED (NONE): Enter the circuit (X.Y) or intercom (EXXX) 
number of the message center station. 
If you enter 
NONE, advance to the REVIEW ADDITIONAL 
MESSAGE CENTERS prompt. 
_ 
Enter a list of circuit (X.Y) or intercom (EXXX) 
numbers of stations that will be served by the 
message center station or hunt group. 
REVIEW SAME MESSAGE CENTER AGAIN 
(N)? Y- Return to the MESSAGE CENTER STATION 
OR HUNT GROUP prompt. 
N- Advance to the next prompt. 
PERFORM UPDATE TO SYSTEM DATABASE 
cy ORN) 
This prompt appears ody if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
MAKE ADDITIONAL MESSAGE CENTERS Y- Return to the MESSAGE CENTER STATION 
(N)? (NONE) prompt. 
N- Advance to the next prompt. 
REVIEW ADDITIONAL MESSAGE CENTERS 
(N)? Y- Return to the RANGE OF MESSAGE 
CENTER STATIONS prompt. 
N- Exit to the tenants, attendant, and secretarial 
intercepts menu prompt ([F]:). 
Page 
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							INTER-TEL PRACTICES ‘. 
PROGRAMMING 
GMX-48 INSTALLATION & MAINTENANCE Issue 2, May 1990 
E. 
[FE] SPECIAL PURPOSE STATIONS 
(/SPCL) 
9.15 
This program is used to quickly assign auto- 
mated attendants, FAX ports, house phones, and 
voice mail/computer ports. Enter E from the tenants, 
attendants, and secretarial intercepts menu or enter 
FE or /SPCL from the database programming menu. 9.16 Before programming, make a list (circuit or in- 
tercom numbers) of house phones to be assigned. 
(Refer to the program planning sheet in Figure 5-11, 
page 5-159.) 
9.17 When a list is entered, the terminal redisplays 
it for verification. If the list is correct, enter < CR > . 
If not, enter the correct information. The prompts ap- 
pear as shown below. 
LIST OF: 
AUTOMATED ATTENDANTS (NONE): 
FAX PORTS (NONE): 
HOUSE PHONES (NONE): 
VOICE MAIL/COMPUTER PORTS (NONE): Enter the circuit (X.Y) or intercom (EXXX) 
numbers of the special purpose stations. ALL or 
NONE are valid entries. Only single-line circuits 
can be assigned as automated attendants, FAX 
ports, and voice mail/computer ports. A circuit 
cannot be 
both an automated attendant and a voice 
mail/computer port. 
The automated attendant 
prompt does not appear in Intermediate software. Only 
the house phones prompt appears in Basic software. 
REVIEW ASSIGNMENTS AGAIN (N)? Y- Return to the LIST OF HOUSE PHONES 
prompt. 
N- Exit to the tenants, attendant, and secretarial 
intercepts menu prompt ([El:). 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
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							PROGRAMMING 
Issue 2, May 1990 ,. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
10. [G] PAGE ZONES (/PAGE) 
10.1 To define the internal page zones, enter G or 
/PAGE from the database programming menu. To 
prepare to use this program, make a list of the keysets 
and/or the external paging network that are included 
in up to six paging zones. Keysets and the external 
paging network can be in more than one page zone. 
(Refer to the program planning sheet in Figure 5-12, 
page 5-160, when making the list.) 
10.2 When the system is initialized, all keysets and 
the optional external paging network (connected to 
the paging port on the KSU) are assigned to page 
‘zone 1. 
10.3 When a list is entered, it is redisplayed for veri- 
fication. If the list is correct, enter < CR 
> . If not, en- 
ter the correct information. The prompts appear in 
the order shown below, End each entry with < CR 
> . 
RANGE OF PAGE ZONES TO BE REVIEWED 
(ALL) 
: 
PAGE ZONE X 
LIST OF KEYSETS ( ) 
: 
EXTERNAL PAGING ( ) : 
REVIEW SAME PAGE ZONES AGAIN (N)? 
REVIEW ADDITIONAL PAGE ZONES (N)? 
PERFORM UPDATE TO SYSTEM DATABASE 
tr ORN) Enter a range of page zone numbers (l-6). Enter 
NONE to return to the database programming 
menu prompt ([ 1:). 
Enter circuit (X.Y) or intercom (EXXX) numbers 
of keysets in this page zone. ALL or NONE are 
valid entries. 
Y- The external paging network is included in this 
paging zone. 
N- The external paging network is not’in this-zone. 
Y- Return to the first selected page zone. 
N- Continue to the next prompt. 
Y- Return to the RANGE OF PAGE ZONES 
prompt. 
N- Return to the database programming menu 
prompt ([ 
I:>. 
This prompt appears only if new information was 
entered. 
Enter Y < CR > to save the changes or N 
< CR > to leave the database unchanged. 
Page 5-88  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8z MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
Il. [H] TOLL RESTRICTION 
11.1 Select H from the database programming 
menu to access the toll restriction menu. It appears as 
shown below: 
[H] TOLL RESTRICTION 
[A] SCOS INFORMATION 
[B] OVERLAPPING AREA/OFFICE CODES 
.,: 
[C] AREA/OFFICE CODES ALLOWED/ 
:: 
RESTRICTED 
[D] AREA/OFFICE CODE REPORTS 
[E] ALTERNATE CARRIERS 
[F] ALLOWED LONG DISTANCE 
11.2 To plan the toll restriction information before 
programming, make lists of the following items. (Re- 
fer to Figure 5-13, pages to 5-161, for a program plan- 
ning sheet.) 
l Station class of service (SCOS) designations: (Re- 
fer to the FEA’IZRES section, page 4-27, for an 
explanation of the restrictions.) List all unre- 
stricted stations and those that are affected by 
each of the following restrictions for day and night 
modes: 
- 
- 
- 
- 
- 
- 
- 
- Operator access 
Toll call access 
International call access 
Eight-digit call access 
Area/office code restriction 
ARS Only (Advanced soflware only) 
Alternate carrier restriction 
Allowed long distance number access 
Area/office codes: List the area codes that are al- 
lowed and the area codes that are restricted. Also, 
list the office codes within the local area code that 
are allowed and restricted. If an area code is re- 
stricted, all office codes within the area code are 
restricted. 
Alternate Carrier Numbers: List up to 20 local ac- 
cess numbers (up to 10 digits each, do not include 
the toll field) for alternate carriers that will not be 
accessible from restricted stations. 
Allowed Long Distance Numbers: List up to 20 
long distance numbers (up to 10 digits each, do not 
include the toll field) that are not subject to toll 
restriction. . 
A. [HA] SCOS INFORMATION (BCOS) 
11.3 
Enter A from the toll restriction menu or enter 
HA or /SCOS from the database programming menu 
to batch load the SCOS information. SCOS restric- 
tions can be set for individual stations using program 
[DAA] (specific station information) on page 5-51. 
11.4 Respond to each prompt with circuit (X.Y) or 
intercom (EXXX) numbers of stations to be added to 
the lists. After any changes are made, the list is 
redisplayed for verification. Press < CR > if the list is 
correct or enter new information. The prompts ap- 
pear as shown on the next page. End each entry with 
. 
Page 5-89