Inter-Tel GMX-48 INSTALLATION & MAINTENANCE Manual

							PROGRAMMING 
Issue 2, May 1990 ‘, 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
3.5 
From the database programming menu prompt 
(selection [A] from the applications menu), any of 
these commands can be used: 
MENU LEVEL, 
[A] DATABASE PROGRAMMING 
[A] General System Data 
[AA] Date and Time 
[AB] Timer Values 
[AC] System Speed Dial 
[AD] Account Codes 
[AE] Reminder Messages 
[AF] Miscellaneous System Data 
[AG] DND Messages 
[AH] Passwords DATE 
TIMR 
SPDI 
ACCT 
MESS 
MISC 
DNDM 
PASS 
[B] Extensions and Feature Access Code 
CODE 
[C] CO Lines 
[CA] CO Line Equipment Status 
[CB] CO Line Groups 
[CC] Specific CO Line Information 
[CD] Auto and Line Key Assignments 
[CE] Access, Answer, and Ring In 
[CEA] Assign Common Station Lists 
to CO Lines 
[CEB] Assign Common Outgoing-Access 
Lists 
[CEC] Assign Common Allowed-Answer 
and Ring-in Lists 
[D] StationiDSS Data 
[DA] Station Data 
[DAA] Specific Station Information 
[DAB] Extension and Username 
Assignments 
[DAC] Soft Feature Key Default Values 
[DAD] Copy Station Information 
[DAE] Assign Common SCOS to 
Stations 
[DAF] Assign Common CO Line 
Lists to Stations 
[DAG] Assign Common Page Zones 
to Keysets 
[DAH] Miscellaneous Station Features 
[DAI] AIM Keyset Volume Default Values 
[DB] DSSlBLF Data 
[DBA] DSS/BLF Identification 
[DBB] DSS/BLF Key Assignments 
[DC] Station Report 
[E] Hunt Groups and Voice Computer 
Groups 
COMMAND 
EQU LGRP 
LINE 
AUTO 
COMM 
ACC 
ANS 
STN 
NAME 
SOFT 
COPY 
ccos 
SCOM 
PCOM 
SMSC 
VOL 
DSS 
DKEY 
SREP 
HUNT 
[F] Tenants, Attendants, and Secretarial Intercepts 
[FA] Tenant Group Assignments 
TNT 
[FBI Attendants 
ATT 
[FC] Secretarial Intercepts 
SEC 
[FD] Message Centers 
MSG 
[FE] Special Purpose Stations 
SPCL 
[G] Page Zones 
PAGE 
MENU I EVFl 
COMMAND 
[H] Toll Restriction 
[HA] SCOS Information 
[HB] Overlapping Area/Office Codes 
[HC] Area/Office Codes Allowed/ 
Restricted 
[HD] Area/Office Code Reports 
[HE] Alternate Carriers 
(HF] Allowed Long Distance scos 
OVER 
AREA 
AREP 
ALT 
ALD 
[I] Automatic Route Selection 
[IA] ARS Route Groups 
[IB] ARS Dial Rules ROUT 
RULE 
[J] Database Save/Restore 
SAVE 
[K] System Initialization and Reset 
INIT 
3.6 From the SMDR and error programming menu 
prompt (selection [B] from the applications menu), 
the following commands can be used: 
U LFVFL 
COMMAND 
[B] SMDR AND ERROR PROGRAMMING 
[A] SMDR Output 
[B] SMDR Reports 
[C] Error Output 
[D] Error Reports 
[E] On-Line Error Reports 
[F] SMDR and Error Password OUTR 
SMDR 
OUTE 
ERR 
+ OLER 
PASS 
3.7 If using Advanced or Intermediate sofrware: From 
the SAR programming menu prompt (selection [C] 
from the applications menu), the following com- 
mands access the programs: 
U LFV& 
COMMAND 
[C] 
SYSTEM ACTIVITY REPORT (SAR) 
[A] Automatic SAR reports 
[B] On-Line SAR Reports 
[C] SAR Password 
[D] Call Cost Factors AUTO 
SAR 
PASS 
COST 
3.8 If using Basic software: From the call cost pro- 
gramming menu prompt (selection [C] from the ap- 
plications menu), the following commands access the 
programs: 
COMMAND 
[C] CALL 
COST PROGRAMMING 
[A] Call Cost Password 
[B] Call Cost Factors PASS 
COST 
3.9 From any of the main menu prompts shown on 
this page, enter /EXIT to return to the applications 
program menu. 
3.10 To better understand how the programs listed 
on this page are related, refer to the flow chart on the 
following page. 
Page 5-10  
						

							[A] GENERAL SYSTEM DATA 
[B] EXTENSIONS AND FEATURE 
ACCESS CODES CODE 
[C] CO LINES 
[D] STATlONlDSS DATA 
[E] HUNT GROUPS HUNT 
[F] TENANTS, ATTENDANTS, AND 
SECRETARIAL INTERCEPTS - 
[G] PAGE ZONES PAGE 
[HI TOLL RESTRICTION 
[I) AUTOMATIC ROUTE SELECTION - 
[J] DATABASE SAVE/RESTORE SAVE 
-p, [K] SYSTEM INlTlALlZATlON 
APPLICATIONS PROGRAM MENU AND RESET INIT 
[A] DATABASE PROGRAMMINQ I 
[B] SMDR AND ERROR PROGRAMMING 
ICI SAR PROGRAMMING -, 
1 
II I 
_I 
[A] SMDR OUTPUT OUTR 
[B] SMDR REPORTS SMDR 
[C) ERROR OUTPUT OUTE 
[D] ERROR REPORTS ERR 
[E] ON-LINE ERROR REPORTS OLER 
[F] SMDR AND ERROR PASSWORD PASS 
I 
[A] AUTOMATIC SAR REPORTS AUTC 
(Ei] ON-LINE SAR REPORTS SAR 
[C] SAR PASSWORD PASS 
ID1 CALL COST FACTORS cost [AA] Date and The 
[AB] Timer Values 
[AC] System Speed Dial 
[AD] Account Codes 
[AE] Reminder Messages 
[AF] Miscellaneous System Data 
[AG] DND Messages 
[AH] Passwords DATE 
TIMR 
SPDI 
ACCT 
MESS 
MISC 
DNDM 
PASS 
I , 
[CA] CO Line Equipment Status 
[CB] CO Line Groups 
[CC] Speclflc CO Line Information 
[CD] Auto and Llne Key Asslgnments 
[CE] Access, Answer, and Ring I” 
-1 
EOU 
LGRP 
LINE 
AUTO [CEA] Assign Common St&Ion 
LlS15 to co Lines 
[CEB] Assign Common Outgolng- 
Access Lists 
[CEC] Assign Common Allowed- 
Answer and Ring-l” Lists COMM 
ACC 
ANS 
I 
[DA] Statlon Data 
_ [DB] DSSlBLF Data 
[DC] Station Report SREP 
[FA] Tenant Group ASsiQ”,“e”tS 
[FBI Attendants TNT 
ATT 
[HB] OverlappIng Area/Office Codes 
(HC) ArealOfflce Codes Allowed/ [DAA] Specific Station Information 
[DAB] Extension and Username 
Assignments 
[DAC] Soft Feature Key Default Values 
[DAD] Copy Station Information 
(DAE] Assign Common SCOS to 
stations 
[DAF] As&n Common CO Llne 
Lists to stations 
[DAG] Assign Common Page Zones 
to Keysets 
[DAH] Miscellaneous Statton Features 
[DAI] AIM Keyset Volume Default Values 
[DBA] DSSlBLF ldentlflcatlon 
[DBB] DSSlBLF Key Assignments 
-t [IA] ARS ROUTE GROUPS ROUT 
[IB] ARS DIAL RULES RULE I 
[A] CALL COST PASSWORD PASS 
IBl CALL COST FACTORS COST 
. . 
STN 
NAME 
SOFT 
COPY 
ccos 
SCOM 
PCOM 
SMSC 
VOL 
DSS 
DKEY  
						

							PROGRAMMING 
Issue 2, May 1990 ‘.. 
INTERaTEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
4. [A] GENERAL SYSTEM DATA 
4.1 Choose option A from the database program- 
ming menu to program general system data. The 
menu appears as shown below: 
[A] GENERAL SYSTEM DATA 
NOTE: Selection [H] PASSWORDS does not appear 
unless the unrestricted password was entered or no 
password is required. 
A. [AA] DATE AND TIME (/DATE) 
[A] DATE AND TIME 
[B] TIMER VALUES 
[C] SYSTEM SPEED DIAL 
[D] ACCOUNT CODES 
[E] REMINDER MESSAGES 
[F] MISCELLANEOUS SYSTEM DATA 
[G] DND MESSAGES 43 Enter A from the general system data menu or 
/DATE from the database programming menu to set 
the system date and time. After new information is 
entered, the terminal redisplays the entry 
for verifica- 
tion. If it is correct, enter < CR >. 
If not, enter the 
correct information. 
[Hj PASSWORDS 
[Al: 
SYSTEM DATE (MON-l-FEB-1990): EITHER, enter the current day, date, month, and 
year as shown in the prompt 
(DAY-DD-MMM-YYYY) and < CR > . 
OR, change only the day, date, month, or year by 
performing one of the following: 
Change only the day of the week by entering a 
three-letter abbreviation (SUN, MON, TUE, 
WED, THU, FRI, or SAT) and < CR > . 
Change only the date by entering a hyphen (-), 
one or two-digits for the date (l-31), and < CR >. 
Change only the month using two hyphens (- -), 
then a three-letter abbreviation (JAN, FEB, 
MAR, APR, MAY, JUN, JUL, AUG, SEP, OCT 
NOV, DEC), and < CR > . 
Change only the year by entering three hyphens 
(- - -), four digits for the year, and < CR > . 
Enter any combination of these entries, separated 
by a hyphen for each field, followed by < CR > . 
Examples: -14- -1988 to change date and year or 
- -JAN-l988 to change month and year. 
Page 5-12  
						

							.’ INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE ‘.. 
PROGRAMMING 
Issue 2, May 1990 
SYSTEM TIME @X:xX): EITHER, enter the hour and the minutes in 
. 
24hour international time (midnight is 0O:CKl; noon 
is 12:OO)and . 
OR, change only the hour or minutes using one of 
the following methods: 
l Enter two digits (00-23) and c CR > to change 
the hour. 
l Change the minutes by entering a colon (:), two 
digits @O-59), and < CR > . 
PERFORM UPDATE TO SYSTEM DATABASE 
(Y OR N) 
This prompt appears only if new information was 
entered. 
Enter Y c CR > to save the changes or N 
c CR > to leave the database unchanged. Return 
to the general system data menu prompt ([A]:). 
. 
f 
Page 5-13  
						

							PROGRAMMING 
Issue 2, May 1990 
‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
B. [AB] TIMER VALUES (/TIMR) 
4.3 There are programmable timers that control 
various system functions. In this programming task, 
the programmer can change any or all of them. To 
reach this program, enter B from the general system 
data menu or enter Al3 or /+T’IMR from the database 
programming menu. on the following pages. The default values have been 
carefully selected to ensure proper system operation 
under most circumstances. Determine which timers, 
if any, need to be changed. If a value is entered that is 
out of range, the terminal prints an error message. 
Refer to the program planning sheet in-Figure 5-l on 
page 5-133. 
4.4 The timers and their initialized values, pro- 4.5 Several timers are programmed on a hunt 
grammable ranges, and purposes are listed below and group-by-hunt group basis. Refer to page 5-75. 
TIMER 
CO-CO Disconnect 
Y!uui 
35/100 
K-CO Disconnect 6O/lOO 
DTMF Digit Duration/Pause 61100 
CO Hookflash 60/100 2-250 
Dialing Wait After Connect 
Dialing Wait After Hookflash 
Inter-Ring Silence 15/10 
30110 
60110 
DEFAULT 
RANGE 
2-250 
2-250 
2-60 
lo-250 
l-250 
l-250 PUBPosE 
A call is disconnected by the system if it detects loss of 
loop current (lasting longer than this timer) during 
co-to-co calls. 
A call is disconnected by the system if it detects loss of 
loop current (lasting longer than this timer) during 
station-to-CO calls. 
Adjusts the duration and pause of DTMF tones sent 
by the system. Both the tone and the pause will use 
the assigned duration (for example, a 6/100 second 
tone has a 6/1OO second pause). 
Adjusts the duration of the timed hookflash that is 
sent over the C.O. line by the system when the 
hookflash feature code is used. (Does not affect ESLI 
FLASH key.) 
The length of time the system waits for C.O. dial tone 
before dialing or checking the line for a disconnect. 
Delays dialing after a hookflash to allow the system 
hardware to recover. 
Indicates the duration of the silence between rings on 
an incoming C.O. call to determine if the line has 
stopped ringing prior to being seized. In most areas, 
C.O. ring pattern is 2 seconds on/4 seconds off. Check 
with the local telephone company for the ring pattern 
in your area. 
NOTE: This timer must always be set higher than the 
amount of time the central office ring signal is off. 
Page 5-14  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
TlMER 
Keyset Hookswitch Debounce 
Off-Line After Disconnect 
Reminder Message Scroll Delay 
SL Hookflash Minimum 
SL Hookflash Maximum 
Voice Mail/Computer Dialing 
Delay 
Camp-On 
Camp-On Tone 
CO Re-Seize lO/lO 
l-50 
10110 10-250 
5110 O-50 
2/10 l-10 
7110 2-20 
5110 O-100 
3 sec. O-255 
15 sec. 
3 sec. 5-255 
1-15 
DEFAULT 
PURPOSF 
After detecting a valid hookswitch toggle, the length 
of time the system will ignore subsequent hookswitch 
toggles. Prevents a keyset user from accidentally dis- 
connecting a call if the hookswitch is pressed twice 
when a call is answered or when the user switches 
from using the handset to using the speakerphone. 
The length of time the system waits after disconnect 
before checking for loop current. Used only after the 
C.O. line has been disconnected in response to the 
IC-CO disconnect timer. 
Minimum amount of time a message remains on the 
display when scrolling through the reminder and do- 
not-disturb messages. 
The minimum length of time a single-line set user 
must press the hookswitch for the system to recognize 
a hookflash. 
(Not available in Basic sofrware) 
The 
maximum amount of time a single-line set user 
can press the hookswitch before the system discon- 
nects calls. 
(Not available in Basic sojbvhe) - 
The length of time the system will wait before send- 
ing digits to the voice mail/computer port when a call 
is being transferred or forwarded to 
the port. Thispre- 
vents the caller from missing a portion of the message 
before the connection is complete. 
(Not available in 
Basic sojbvme) 
Length of time a caller hears busy tone before camp- 
ing on. 
Length of time between camp-on tones. 
This timer has two functions: 
(1) It prevents the system from reseizing a C.O. line 
until the timer expires. This prevents a keyset user 
from accidentally disconnecting a call when a line key 
is pressed twice or another line key is bumped while 
the user is answering or returning to a call. 
NOTE: A programmable station option can be set to 
prevent users from reseizing a C.O. line. If selected, 
the station user cannot reseize a line until it is discon- 
nected by replacing the handset, pressing the SPKR 
key, or pressing another line key. 
(2) When a user reseizes a line, this timer is started 
to 
determine the length of time the system will hold the 
line open to allow the central office to drop and re- 
connect the line. 
Page 5-15  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION 8z MAINTENANCE 
Data Port Wait 
Dial Tone Wait 
Dial Initiation - Keyset 
Dial Initiation - SL Set 
Disconnect Wait After Dialing 
Forward No Answer 
Hold 
Inactivity Alarm 
Interdigit (Long) 
Interdigit (Short) 
Line Pre-Select 
Message (At Message Center) 
OHVA Screening 
paging 
Pause Digit 30 sec. l-255 
2 sec. l-50 
15 sec. 5-30 
10 sec. 5-30 
20 sec. 2-30 
15 sec. 3-255 
60 sec. lo-255 
60 sec. lo-255 
15 sec. 2-255 
4 sec. 2-30 
5 sec. 2-255 
5 sec. l-255 
5 sec. O-255 
15 sec. 
3 sec. O-255 
l-5 
DEFAULT 
PURPOSF 
Length of time the system will wait for the data device 
to go off hook after pressing the DATA key to transfer 
an outside or intercom call to the data port. 
When processing an ARS call, the system waits for 
this length of time before dialing to allow the central 
office time to send dial tone. (Nor 
available in Basic 
sojhwre and not used in Intermediate software) 
Limits time keyset can remain off hook without dial- 
ing before the system sends reorder tones. 
Limits time single-line set user can remain off hook 
without dialing before the system sends reorder 
tones. 
(Not available in Basic software) 
Length of time the system waits after dialing an out- 
side telephone number before checking the line for 
disconnect. 
Length of time a call waits at an unavailable station 
before being forwarded. 
Limits time a call remains on hold before recalling the 
station. 
Limits the time a station can remain off hook and in- 
active (after first receiving reorder tones) before reg- 
istering a system alarm. 
Determines end of dialing. Short timer is used after 
a valid number has been dialed. Long timer is used 
until digits form a valid number. 
To pre-select a line, the keyset user presses a line key 
while on hook. This limits the time the keyset can hold 
a line before dialing. 
Length of time a caller waits after pressing the MSG 
key before being connected to the called party’s mes- 
sage center. 
After the camp-on timer expires, length of time be- 
fore an OHVA call can be completed. 
Limits duration of page. 
Length of timed pauses used in system and station 
speed-dial telephone numbers and in ARS dial rules. 
Page 5-16  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE ‘.. 
PROGRAMMING 
Issue 2, May 1990 
TlMER 
Queue Callback 
Recall 
Station Monitoring Tone 
Transfer - Available 
Transfer - Busy 24 sec. 
Valid Call 15 sec. 
Abandoned Recall 
Unsupervised Conference 
Unsupervised CO 
YAl IJF 
15 sec. 
60 sec. 
15 sec. 
20 sec. 
10 min. 
5 min. 
5 min. 
DEFAULT 
RANGE 
lo-255 
lo-255 
5-255 
lo-255 
lo-255 
O-60 
l-255 
l-255 
l-255 
PURPOSE 
Time allowed for a station to respond to a queue 
callback before the queue is cancelled. 
Length of time a hold or transfer recall’rings at a sta- 
tion before recalling that station’s attendant. If the 
station receiving the recall has no attendant, the call 
remains at the station until the abandoned recall 
timer expires. 
Length of time between tones heard by station users 
when a hunt group supervisor is monitoring a calls. 
(Not available in Basic software) 
Limits time a transferred call rings unanswered be- 
fore it recalls the transferring station. 
Limits time a transferred call waits at a busy station 
before recalling the transferring station. 
Minimum duration of an outgoing call before it is re- 
corded in SMDR. Calls placed on hold qr transferred 
are not subject to this timer. 
After a call has recalled to the last possible station, it 
will recall until this timer expires. If it remains unan- 
swered, the system will disconnect the call. 
Limits time an unsupervised conference call with two 
or more outside parties remains connected before re- 
calling the station. 
Limits duration of CO-to-CO DISA calls or outside 
calls transferred or forwarded to outside telephone 
numbers before recalling the primary attendant (or 
system alarm station). 
NOTE: With 
Advanced and Intermediate software and an APM, when the unsupervised conference or unsuper- 
vised CO timers expire, the outside parties hear a burst of dial tone. If desired, they can reset the timer by pressing 
any DTMF key before the SL dial initiation timer expires. This allows them to continue the conversation and 
temporarily avoid recall. 
4.6 If a value is entered that is out of range, the terminal prints an error message. The prompts begin with the 
timers that are programmed in 
hundredth of a second, as shown below. End each entry with < CR > . 
TIMER VALUES IN HUNDREDTHS OF SECONDS 
CO-CO DISCONNECT (35): 2-250 
ICC0 DISCONNECT (60): 2-250 
DTMF DIGIT DURATION/PAUSE (6): 2-60 
CO HOOKFLASH (60): 2-250 
Page 5-17  
						

							PROGRAMMING 
Issue 2, May 1990 ‘. 
INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE 
REVIEW SAME TIMERS AGAIN (N) 
TIMER VALUES IN TENTHS OF SECONDS 
DIALING WAIT AFTER CONNECT (15): 
DIALING WAIT AFTER HOOKFLASH (30): 
INTER-RING SILENCE (60): 
KEYSET HOOKSWITCH DEBOUNCE (10): 
OFF-LINE AFTER DISCONNECT (10): 
REMINDER MESSAGE SCROLL DELAY (5): 
SL HOOKFLASH MINIMUM (2): 
SL HOOKFLASH MAXIMUM (7): 
VOICE MAIL/COMPUTER DIALING DELAY 
(5): 
REVIEW SAME TIMERS AGAIN (N) 
TIMER VALUES IN SECONDS 
CAMP-ON (3): 
CAMP-ON TONE (15): 
CO RE-SEIZE (3): 
DATA PORT WAIT (30): 
DIAL TONE WAIT (2): 
DIAL INITIATION - KEYSET (15): 
DIAL INITIATION - SL SET (10): 
DISCONNECT WAIT AFTER DIALING (20): 
FORWARD NO ANSWER (15): 
HOLD (60): 
INACTIVITY ALARM (60): 
INTERDIGIT (LONG) (15): 
INTERDIGIT (SHORT) (4): 
LINE PRE-SELECT (5): 
MESSAGE (AT MESSAGE CENTER) (5): 
OFF-HOOK VOICE ANNOUNCE 
SCREENING (5): 
PAGING (15): 
PAUSE DIGIT (3): 
QUEUE CALLBACK (15): 
RECALL (60): Enter Y c CR > to repeat the timers shown-above 
or enter N -z CR > to continue with the timers that 
are programmed in tenths of seconds. 
10-250 
l-250 
l-250 
l-50 
10-250 
0-50 
l-10 
(Not available in Basic software) 
2-u) (Not available in Basic software) 
O-100 (Not available in Basic software) 
Enter Y < CR > to return to the DIALING WAIT 
AFTER CONNECT prompt. Or, enter N < CR > 
to continue with the timers that are programmed in 
seconds. f 
O-255 
5-255 
1-15 
l-255 
l-50 (Not available in Basic so&are) 
5-30 
5-30 (Not available in Basic software) 
2-30 
3-255 
lo-255 
lo-255 
2-255 
2-30 
2-255 
l-255 
O-255 
O-255 
l-5 
lo-255 
lo-255 
Page 5-18  
						

							INTER-TEL PRACTICES 
GMX-48 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, May 1990 
STATION MONITORING TONE (15): 
TRANSFER - AVAILABLE (20): 
TRANSFER - BUSY (24): 
VALID CALL (15): 
REVIEW SAME TIMERS AGAIN (N) 
TIMER VALUES IN MINUTES 
ABANDONED RECALL (10): 
UNSUPERVISED CONFERENCE (5): 
UNSUPERVISED CO (5): 
REVIEW SAME TIMERS AGAIN (N) 
PERFORM UPDATE TO SYSTEM DATABASE 
Cy ORN) 5-255 (Not available in Basic software) 
lo-255 
lo-255 . 
Enter Y < CR > to return to the CAMP-ON 
prompt. Or, enter N < CR > to continue with the 
timers that are programmed in 
minutes. 
l-255 
l-255 
l-255 
Enter Y < CR > to return to the ABANDONED 
RECALL prompt. Or, enter N < CR > to exit the 
program. 
This prompt appears only if new infonnation was 
entered. 
Enter Y < CR > to save the changes or N 
< CR z= to leave the database unchanged. 
Page 5-19