Xerox Workcentre 24 Pcl 6 Manual

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USER GUIDE (TROUBLESHOOTING)
Excessive paper curl– Paper curl may be a result of:
– The mass of toner coverage on the copy - the greater the 
toner mass, the greater the paper curl.
– The paper weight.
– The humidity conditions at the printer/copier.
– You can sometimes minimize curl problems by flipping the paper 
over in the tray and making the copies again. If excessive curl is 
still present, use a heavier paper.
– Ensure the paper matches the type defined for the Paper Tray.
– Attempt to minimize the amount of toner on the copy paper by 
selecting the Photo feature as the Original Type and /or the 
lighter and/or less contrast image quality options.
– When the Finisher is present the Center Output Tray can hold up 
to 200 sheets of 24 lb. (90 gsm) paper. Empty the output tray 
when output approaches this limit to ensure continuous 
production.
– The Center Output Tray has a capacity of 400 sheets of 24 lb. (90 
gsm) paper. Remove the output when it approaches this limit to 
ensure continuous production.
– Copying high density background areas or documents with 
alternating high and low density areas results in more curl. 
Attempt to reduce the amount of curl by adjusting the copy quality 
controls to reduce the amount of toner on the copies.
– Place the printer/copier and paper in a room with air conditioning 
and low humidity to minimize the moisture in the environment.
– Attempt to copy on thicker paper or on paper stock that is less 
sensitive to moisture.
ProblemSuggested Solution 
						

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USER GUIDE (TROUBLESHOOTING)
Resolving Output Quality Problems Using Basic Copying, Added 
Features, and Image Quality Ta b s
For more information on the features on these tabs, refer to the 
section entitled Copier Features, in the User Guide (Copier).
ProblemSuggested Solution
Moiré patterns on the 
copiesThis problem occurs when original documents have halftone images. 
Perform the suggested solutions in the following order:
– Use the Sharpness feature to select Softer options until the moiré 
patterns are not visible.
– If using Photo mode, switch to Text & Photo mode.
–Select Halftone as the Original Type.
– Rotate the original on the Document Glass by 180 degrees.
– Reduce or enlarge the output by 5%.
The entire document is 
not being copied– Enter the Original Size.
– Reduce the image.
– Ensure that the document placement matches the Original 
Orientation setting.
Scattered, very light 
show-through images 
occur when copying a 
document that is on 
thin paper–Select Background Suppression in the Preset Color Balance 
feature on the Image Quality tab.
– To eliminate the unwanted show-through images, place the thin 
(translucent) document on the Document Glass. Cover the 
document with a black (or very dark) sheet of paper that is the 
same size as the document you are copying. 
– Place the 2-sided original document on the document Glass with 
a blank sheet of paper on top of it.
A black border appears 
at the edge of the copy 
when a reduction 
option is selectedSelect Auto Center in the Margin Shift feature or Border Erase on 
the Added Features tab.
A black border appears 
on the copy of a small 
document–Select Auto Center in the Margin Shift feature or Border Erase 
on the Added Features tab.
Or
– Program the Original Size on the Scan Options tab for the dark 
bordered document that you wish to copy.
Colors are incorrect or 
have shifted over time.– Perform an Auto Gradation Adjustment.
For more information on Auto Gradation Adjustment, refer to the 
User Guide (Machine Administrator). 
						

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USER GUIDE (TROUBLESHOOTING)
Deletions on the copy 
edges.– Edge deletion on all sides of the copy is normal, and is greatest 
on the lead edge of the copy. Set the Border Erase feature, 
Variable Erase option, to 4mm to minimize the deletion. Select 
the size for the original document on the Scan Options tab and an 
appropriate setting from the Reduce/Enlarge option from the 
Basic Copying tab. 
– Moisture may be present in the paper. Load a fresh supply of 
paper into the trays.
– Some deletions may be caused by small pieces of paper 
remaining in the printer/copier components after a paper jam has 
been cleared. When clearing a paper jam, be sure to look for and 
remove any paper fragments.
Copies made from 
photographs show 
color or background on 
output edgesMost emulsions used to develop photographs have color. Sometimes 
this color shows on the border of the photograph. To prevent the 
color from being copied as part of the image or as background, use 
one of the following suggested solutions:
–Select Background Suppression in the Image Quality Presets 
feature on the Image Quality tab.
–  Use the Border Erase feature on the Added Features tab to 
deliberately erase the unwanted color or background from the 
edge.
The copies made using 
100% Reduce/Enlarge 
feature do not include 
the entire image along 
the edge of the 
document.Select the Original Size feature and program the exact size of the 
dark bordered document that you wish to copy.
Output is too lightUse the Lighter/Darker feature to select a darker level. Select the 
Te x t or Maps option in the Original Type feature.
Output is too darkUse the Lighter/Darker feature to select a lighter level. Select the 
Photo option in the Original Type feature
Output has too much 
contrast– Select less Contrast (toward Lower) on the Light/Dark/Contrast 
feature on the Image Quality tab.
– Select less Color Saturation (toward Lower) on the Sharpness/
Saturation feature on the Image Quality tab.
Output has low 
contrast– Select more Contrast (toward Higher) on the Light/Dark/Contrast 
feature on the Image Quality tab.
– Select more Color Saturation (toward Higher) on the Sharpness/
Saturation feature on the Image Quality tab.
ProblemSuggested Solution 
						

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USER GUIDE (TROUBLESHOOTING)
Background on copies– Examine the input document for the source of the problem.
– Ensure that the document is held flat on the Document Glass and 
that the document cover is closed.
– From the Image Quality tab, adjust the Lighter/Darker control to 
lighter.
– When making Black copies, select Black as the output color. 
Reduce the color Balance-Low Density values so that the 
background does not appear on the copies.
– When copying colors, set the Output Color to Auto Color and 
select Auto Exposure so that the background does not appear 
on the copies.
– Determine the type of document you are copying. From the 
Original Type feature, indicate whether the original is Photo & 
Text, Text, Photo or other color originals (Maps) for best copy 
quality.
NOTE:You can select the Photo option for documents other than 
photographs if the document contains areas of different density, from 
light to dark, and all levels of density need to be copied.
The copies are blurred 
when copying thick 
documents, three-
dimensional objects, or 
books– Increase the Sharpness.
– Select the Text or Other Color Originals (Maps) option in the 
Original Type feature
– Ensure that the document is held flat on the Document Glass and 
that the Document cover (DADF) is closed as much as possible. 
DO NOT force the cover closed.
Copies have dark 
bands on the lead edge 
and a corner when 
100% Reduce/Enlarge 
is selected.– The bands may be caused by curled edges on the document or 
by misregistration of the document on the Document Glass.
– Ensure that the document is registered correctly.
– Ensure that the Border Erase is at No Erase (2mm). Increasing 
the amount of the Border Erase should remove more of the dark 
bands. Increasing the amount of Border Erase, however, may 
eventually cause image loss.
Copies have dark 
bands on the lead edge 
and a corner when 
100% Reduce/Enlarge 
is selected and the 
DADF is used.– The bands may be caused by curled edges on the document or 
by misregistration of the document by the Duplex Automatic 
Document Feeder (DADF).
– Ensure that the document is registered correctly.
– Ensure that the Border Erase is at No Erase (2mm). Increasing 
the amount of the Border Erase should remove more of the dark 
bands. Increasing the amount of Border Erase, however, may 
eventually cause image loss.
ProblemSuggested Solution 
						

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USER GUIDE (TROUBLESHOOTING)
Corner Shift appears in 
the wrong area on the 
copyIf the document is positioned on the Document Glass in the short 
edge direction, and the paper used for copying is in the long edge 
feed direction, the copy will appear to be positioning the corner shift 
selection in the wrong corner. Corner shift selections are referenced 
from the Document Glass location. 
NOTE:Corner Shift is also intended only for documents that are 
smaller than the copy paper selected.
Copies have black 
borders. Large black 
borders appear on the 
copies with documents 
smaller than the copy 
paper size.– No shift is selected. Select Auto Center to eliminate the black 
borders.
– Also, select the Auto Center feature to eliminate the black when 
using the Duplex Automatic Document Feeder (DADF).
Copies made from a 
newspaper, a map, or a 
photograph have 
background when 
Original Type is defined 
as Map or Photo.– The DocuColor Series printer/copier detects low densities of color 
and reproduces them. This is especially true with the Maps and 
Photo options. The background can be reproduced or eliminated 
by adjusting the Lighter/Darker feature toward lighter.
– Newspaper show-through can be reduced or eliminated by 
backing the document with a black sheet of paper.
– Use the Auto Exposure option in the Image Quality tab.
The image density of 
the copy seems lighter 
toward the trail edgeThis defect is noticeable only when the input document has large 
solid areas. To reduce or eliminate this defect, select the Photo 
option in the Original Type feature of the Image Quality tab.
ProblemSuggested Solution 
						

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USER GUIDE (TROUBLESHOOTING)
Calling for Service
There is information and support available at www.Xerox.com. 
There you can find answers to many of your questions, solutions 
to problems, order toner and supplies, and request service 
support. 
For information on clearing fault codes, refer to the section entitled 
Fault Codes, in this chapter.
There may be times when you will not be able to correct a 
problem. When this happens, you should call for service. The 
numbers for calling for service are as follows.
• United States
    800-821-2797
• Canada
             800-821-2797
Be prepared to provide a complete description of the problem to 
the service operator. This includes the following information:
•Machine Serial Number - 
Press the Machine Status button, then select Machine 
Information to view the serial number.
• Fault Codes
The Fault Code will appear on the screen when a fault occurs.
Defining the problem accurately may help to solve the problem 
over the phone and minimize downtime. If the problem cannot be 
resolved by telephone, a service representative will be dispatched 
to your machine promptly. 
						

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USER GUIDE (TROUBLESHOOTING)
Fault Codes
This section describes fault codes that are displayed on the 
screen. Fault codes, such as those described below, are displayed 
when an error occurs, preventing printing from ending normally, or 
when trouble has occurred on the machine.
When a fault has occurred, refer to the following table to remedy 
the problem.
Fault CodeCause/Remedy
003-747•Cause - An illegal print feature combination was set.
•Remedy - Check the print data. 
003-761•Cause - The paper size in the Tray selected by Auto Tray 
Switching is different from the paper in the Tray selected in 
Tray Selection.
•Remedy - Change the paper size for the Tray, or change the 
paper type priority setting.
003-795•Cause - The Reduce/Enlarge ratio exceeds the setting range 
when the scanned document is enlarged/reduced to the 
specified paper size.
•Remedy - Enter the Reduce/Enlarge ratio, or change the 
paper size.
015-790•Cause - The scanned document is a copy-prohibited 
document
•Remedy - See the section entitled Illegal Copies in the front 
section of the User Guide to check the types of documents 
that can be copied.
016-450•Cause - The SMB host name has been set twice.
•Remedy - Change the host name.
016-452•Cause - The IP address has been set twice.
•Remedy - Change the IP address.
016-453•Cause - Failed to acquire the IP address from the DHCP 
server.
•Remedy - Set the IP address manually.
016-454•Cause - Could not acquire the IP address from DNS.
•Remedy - Confirm the DNS settings and IP address 
acquisition method setting. 
						

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USER GUIDE (TROUBLESHOOTING)
016-701•Cause - PCL print data could not be processed due to 
insufficient memory.
•Remedy - Lower the resolution, or instruct printing again 
without setting 2 Sided printing or N Up.
016-702•Cause - PCL print data could not be processed due to 
insufficient space in the print page buffer.
•Remedy - Set Print Mode to Speed Priority, or use Ensure 
Print, or increase the size of the print page buffer, or add 
memory.
016-735•Cause - An attempt was made to print a job template while it 
was being updated.
•Remedy - Wait a while before instructing printing again.
016-737•Cause - An error occurred during reading of data from the job 
template pool server.
•Remedy - Check the access rights of the directory to which 
the job template is stored.
016-739•Cause - Could not find the specified job template pool server.
•Remedy - Check the path name to the job template pool 
server.
016-740•Cause - Could not log into the job template pool server.
•Remedy - Check the login user name, password, and other 
information.
016-741•Cause - Could not connect to the job template pool server.
•Remedy - Ask the network administrator to check the 
network environment or server environment.
016-742•Cause - The job template could not be stored to memory due 
to insufficient hard disk space.
•Remedy - Delete unwanted data from the hard disk to 
increase hard disk space.
016-743•Cause -  The settings on the job template pool server are 
incorrect.
•Remedy - Check the settings of the job template pool server.
016-748•Cause - Printing is not possible due to insufficient hard disk 
space.
•Remedy - Reduce the number of pages of print data, for 
example, by dividing up the print data or printing one copy at 
a time when making multiple copies.
Fault CodeCause/Remedy 
						

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USER GUIDE (TROUBLESHOOTING)
016-749•Cause - A JCL command syntax error occurred.
•Remedy - Confirm the print settings, or correct the JCL 
command.
016-757•Cause - The entered password is wrong.
•Remedy - Enter the correct password.
016-758•Cause - The account is not registered as an authorized copy 
user.
•Remedy - Contact the System Administrator.
016-759•Cause - The maximum number of copies has been reached.
•Remedy - Contact the System Administrator.
016-760•Cause - An error occurred during PostScript processing.
•Remedy - Set Print Mode to Print Priority, or increase the 
size of the print page buffer, or increase PostScript memory.
016-761•Cause - An error occurred during image processing.
•Remedy - Set Print Mode to Speed Priority and instruct 
printing again. If this does not remedy the problem, print 
using Ensure Print.
016-778•Cause - Conversion of the scanned image was discontinued 
due to insufficient hard disk space.
•Remedy - Delete unwanted data from the hard disk to 
increase hard disk space.
016-779•Cause - An error occurred during conversion processing of 
the scanned image.
•Remedy - Instruct scanning again.
016-780•Cause - An error occurred on the hard disk during conversion 
processing of the scanned image.
•Remedy - A probable cause is hard disk malfunction. For 
information about replacing hard disks, contact your Xerox 
Customer Support Center.
016-781•Cause - Could not connect to the server during file 
forwarding by Scan Services.
•Remedy - Ask the network administrator to check the 
network environment or server environment.
016-782•Cause - Could not login to the server during file forwarding by 
Scan Services.
•Remedy - Check the login user name, password, and other 
information.
Fault CodeCause/Remedy 
						

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USER GUIDE (TROUBLESHOOTING)
016-783•Cause - Could not find the specified server path during file 
forwarding by Scan Services.
•Remedy - Check the path name of the server currently set to 
the job template.
016-784•Cause - A write to server error occurred during file forwarding 
by Scan Services.
•Remedy - Confirm that there is sufficient space in the 
directory on the server, and that access rights are present.
016-785•Cause - The file could not be sent due to insufficient space 
on the server’s hard disk by Scan Services.
•Remedy - Delete unwanted data from the server’s hard disk 
to increase hard disk space.
016-787•Cause - The server IP address set to the job template is 
illegal.
•Remedy - Specify the correct job template.
016-788•Cause - Failed to retrieve the file from the Web browser.
•Remedy - Refresh the browser page, or restart the browser, 
or turn the machine off then on again. Try retrieving the file 
again.
020-530•Cause - No correct operations were performed in a certain 
period of time.
•Remedy - Perform an operation within a certain period of 
time.
An error occurred. 
Switch the machine Off 
then back On again. 
(***-***)•Cause - An error occurred.
•Remedy - Turn the machine Off, wait for the display on the 
control panel to go out, then turn the machine back On again. 
If the same message is displayed, record the message in 
(***-***). Next, turn the machine Off, wait for the display on 
the Control Panel to go out, then contact your Xerox 
Customer Support Center.
Abnormal End (***-***)•Cause - An error occurred causing the operation to end 
abnormally.
•Remedy - Program the same operation again.
Fault CodeCause/Remedy