Xerox Workcentre 24 Pcl 6 Manual
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4–67 USER GUIDE (MACHINE ADMINISTRATOR) Fax For unique Fax information, refer to the Fax section of the System Administrator Guide.
Troubleshooting Guide WorkCentre M24 Printer/Copier
iii TABLE OF CONTENTS Table of Contents Paper Jam Clearance 2 Paper Jams at the Top Left Cover 3 Paper Jams at the Left Center Cover 4 Paper Jams at the Bottom Left Cover 4 Paper Jams in Trays 1 to 4 5 Paper Jams in Tray 5 (Bypass) 5 Paper Jams in the Duplex Unit 6 Paper Jams in the Finisher 6 Paper Jams on the Finisher Top Cover 6 Paper Jams on the Finisher Interface 7 Paper Jams on the Center Tray Exit 7 Document Jams 8 Document Jams on the Left Cover (Top) 8 Jams on Original Input Area and Document Glass 9 Stapler Faults 10 Resolving Hardware Problems 11 Toner Cartridge 11 Resolving Programming Problems 12 Resolving Processor Problems 13 Resolving Output Quality Problems Using Basic Copying,
iv TABLE OF CONTENTS Added Features, and Image Quality Tabs 16 Calling for Service 20 Fault Codes 21
5–1 5. User Guide (Troubleshooting) The Xerox WorkCentre M24, also referred to as the WorkCentre 24, is designed to help you find and solve problems as they happen. The printer/copier can detect problems and display the corrective action on the screen. This section describes the printer/copier faults and how to perform the appropriate recovery procedure. Sometimes you may not succeed in your efforts to clear a fault. When this happens you should call Xerox. Before calling for assistance, perform the steps provided on the following pages.
5–2 USER GUIDE (TROUBLESHOOTING) Paper Jam Clearance When paper jams in the machine, the machine stops and a tone sounds. A message display in the message area of the Touch Screen with the corrective actions to take. Occasionally, simultaneous multiple paper jams occur or multiple sheets of paper jam during an extended copy job. A paper message displays until all paper jams in the printer/copier have been cleared. The Touch Screen displays the appropriate message screen for the area of the printer/copier, which needs to be checked until all jams are cleared. WARNING:When clearing the paper path in the Fuser area (located in the Paper Path Module), remember that the surfaces are hot. To avoid injury, proceed with caution when clearing the path. Paper may jam in several areas inside the printer/copier. • Behind the Top Cover • Behind the Left Center Cover • Behind the Bottom Left Cover • In Trays 1 to 4 • At Tray 5 (Bypass) • In the Duplex Paper Path • In the DADF • In the Finisher (Optional Accessory) NOTE: Gradually remove the jammed paper so you do not rip it. If the jammed paper rips, be sure to remove all of the pieces. The action required to clear a paper jam varies with the location of the jam. Clearance procedures for each of these areas are provided in the actions that follow. When the jam is cleared successfully and all doors are closed, printing is automatically resumed from the state before the paper jam occurred. If the jam occurred during copying, press Start. Copying is resumed from the state before the jam occurred.
5–3 USER GUIDE (TROUBLESHOOTING) Paper Jams at the Top Left Cover This section describes how to clear paper jams that occur at the top left cover of the machine. 1Gently open the top left cover while lifting up the release lever. 2If the edge of the jammed paper can be reached at the output tray, pull the jammed paper in the direction of the feed-out tray. WARNING:The fuser area is very hot. Be careful when clearing a jam in this area. 3Remove the jammed paper. NOTE: If paper is torn, check for any torn pieces of paper inside the machine. 4If you cannot remove paper jammed inside the fuser unit, lift up the lever and remove the jammed paper. NOTE: After you have removed the jammed paper, return the lever to its original position. 5Press the center section of the top left cover to gently close the cover, and lift up Tray 5 (Bypass).
5–4 USER GUIDE (TROUBLESHOOTING) Paper Jams at the Left Center Cover This section describes how to clear paper jams that occur at the left center cover of the machine. 1Gently open the left center cover while pulling the release lever. 2Remove the jammed paper. NOTE: If paper is torn, check for any torn pieces of paper inside the machine. 3Gently close the left center cover. Paper Jams at the Bottom Left Cover This section describes how to clear paper jams that occur at the bottom left cover of the machine. 1Gently open the bottom left cover while pulling the release lever. 2Remove the jammed paper. NOTE: If paper is torn, check for any torn pieces of paper inside the machine. 3Gently close the bottom left cover.