Xerox Workcentre 24 Pcl 6 Manual

							5–5
USER GUIDE (TROUBLESHOOTING)
Paper Jams in Trays 1 to 4
This section describes how to clear paper jams that occur in Trays 
1 to 4.
1Open the tray where the paper jam occurred.
2Remove the jammed paper.
3Push the tray in gently until it comes to a stop.
Paper Jams in Tray 5 (Bypass)
This section describes how to clear paper jams that occur in Tray 
5 (Bypass).
1Inspect the paper feed entrance of Tray 5 (Bypass), and remove 
any jammed paper.
NOTE: When two or more sheets of paper are loaded, remove all 
of the sheets from the tray.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
2Fan the paper you removed making sure that all four corners are 
neatly aligned.
3Insert the paper into the Tray with the printed side facing down 
until its lead edge lightly touches the paper feed entrance. 
						

							5–6
USER GUIDE (TROUBLESHOOTING)
Paper Jams in the Duplex Unit
This section describes how to clear paper jams that occur on the 
duplex unit.
1Open the duplex cover above Tray 5 (Bypass).
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3Close the duplex unit cover, and lift up Tray 5 (Bypass).
Paper Jams in the Finisher
This section describes how to clear paper jams that occur inside 
the Finisher when the Finisher (optional accessory) is installed.
Paper Jams on the Finisher Top Cover
1Press the button on the Finisher top cover. Open the Finisher top 
cover.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3Close the Finisher top cover. 
						

							5–7
USER GUIDE (TROUBLESHOOTING)
Paper Jams on the Finisher Interface
1Move the Finisher to the right.
2Open the top cover on the Finisher.
3Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
4Close the top cover on the Finisher.
5Slide the Finisher back to the left.
Paper Jams on the Center Tray Exit
1Move the Finisher to the right.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3If the jammed paper is hidden from view, open the exit cover and 
check inside.
4Slide the Finisher back to the left. 
						

							5–8
USER GUIDE (TROUBLESHOOTING)
Document Jams
If a document jams on the DADF, the machine stops, and an error 
message appears on the display. Clear the document jam 
according to the instructions displayed, then reload the document. 
Document Jams on the Left Cover (Top)
This section describes how to clear document jams on the left 
cover (top) of the DADF.
1Pull up the handle at the center of the left cover on the DADF, and 
open the cover until it comes to a stop. The inside cover also rises 
up interlocked with the other cover. 
NOTE: Unlatch the document scanner cover completely to 
stabilize it. Gently open the covers.
2Remove the jammed paper.
3Close the left cover of the DADF until you hear it click into place.
4Make sure that the document is not torn, wrinkled, or folded, and 
load the document again following the instructions displayed.
NOTE: After removing the jammed document, load the entire 
document again including delivered document sheets. Already 
scanned document sheets will automatically be skipped and 
scanning will resume from the previous document sheet.
NOTE: Torn, wrinkled, or folded documents may cause document 
jams and damage. To scan such documents, directly place the 
document on the document glass to make copies. 
						

							5–9
USER GUIDE (TROUBLESHOOTING)
Jams on Original Input Area and Document Glass
A message is displayed if a document jam occurs in the Original 
Input Area of the DADF, or on the Document Glass. Follow the 
instructions displayed to clear the problem.
1If there is a document jammed in the Original Input Area, remove it 
gently. 
2Gently lift up the DADF.
3Remove the jammed paper.
4Gently return the DADF to the original position.
5Make sure that the document is not torn, wrinkled, or folded, and 
load the document again following the instructions displayed.
NOTE: After removing the jammed document, load the entire 
document again including delivered document sheets. Already 
scanned document sheets will automatically be skipped, and 
scanning will resume from the previous document sheet.
NOTE: Torn, wrinkled, or folded documents may cause document 
jams and damage. To scan such documents, directly place the 
document on the document glass to make copies. 
						

							5–10
USER GUIDE (TROUBLESHOOTING)
Stapler Faults
This section describes how to clear stapler faults. Follow the 
procedures on the following pages when copies are not stapled or 
when staples are bent. 
NOTE: To staple copies, the Finisher (optional accessory) must be 
installed.
1Make sure that the machine has stopped, then open the front 
cover in the Finisher.
2Hold the staple cartridge by its lever, and pull the staple cartridge 
out to the right toward you.
3Lift up the staple cartridge to remove it.
4After removing the staple cartridge, check the inside of the 
Finisher for any remaining staples. 
5Pull up the lever on the front of the staple cartridge.
6Remove the jammed staples together with the staple sheet.
NOTE: When removing jammed staples, also remove the staple 
sheet. Do not remove unused staples from the staple cartridge. 
CAUTION: Be careful when removing jammed staples to avoid 
hurting your fingers.
7Close the lever on the front of the staple cartridge until you hear it 
click into place. 
8Return the staple cartridge to its original position until you hear it 
click into place.
9Close the Finisher front cover.
NOTE: A message will be displayed and the machine will not 
operate if the Finisher front cover is not closed completely.  
						

							5–11
USER GUIDE (TROUBLESHOOTING)
Resolving Hardware Problems
Toner Cartridge
NOTE:Inform the Xerox service representative at the next service 
call about the above action since he or she may need to clean up 
the dry ink on internal printer/copier components.
ProblemSuggested Solutions
– Operator mistakenly 
removed the wrong 
toner cartridge and 
wishes to reinsert it.
– Operator cannot 
reinstate a partially full 
toner cartridge after it 
has been removed.– Reinstall the toner cartridge using the following procedure:
NOTE:The following procedure may result in dry ink spillage on 
the floor. To protect the floor, put a disposable covering or drop 
cloth beneath and in front of the printer/copier.
– Reinstall the used and partially full toner cartridge by 
pushing in the cartridge until it is fully seated against the 
rear stop. 
						

							5–12
USER GUIDE (TROUBLESHOOTING)
Resolving Programming Problems
ProblemSuggested Solution
The Control Panel 
Touch Screen does not 
respond to a touch 
command– Press Clear All on the Control panel
– Touch a selectable button on the Touch Screen with one 
finger. A slight pressure is required to cause the printer/copier 
to react.
– If the problem persists, open the Front Door of the printer/
copier. Close the Front Door and make a selection on the 
Touch Screen. If the Touch Screen does not respond to any 
touch commands, switch off the power. Wait 15 seconds, then 
switch on the power. Reprogram the printer/copier for the copy 
features that are desired.
You cannot program a 
job while a screen is 
open– Jobs cannot be programmed or copies made while some 
screens, such as administration screens, jam clearance 
screens, or consumable status information screens, are open.
– Follow the directions on the information screen. Then program 
the desired job.
Printer/copier features 
are not selectableCertain features cannot be selected because of the previous 
selections. Generally, features or buttons you can select appear 
selectable to indicate you can use them with the previous 
selection. 
You cannot complete 
the programming. The 
printer/copier times out 
too quickly and resets 
to the default settings.Attempt to complete all the programming more quickly. The time-
out values have been exceeded during the programming. The 
values can be changed. 
For more information about adjusting the machine timeouts, refer 
to the section entitled Setting the Common Settings, in the User 
Guide (Machine Administrator). 
						

							5–13
USER GUIDE (TROUBLESHOOTING)
Resolving Processor Problems
ProblemSuggested Solution
TransparenciesLoad transparencies by following the instructions in the section 
Loading Stock, in the User Guide (Copier).
11 x 17 (A3) 
transparencies jam 
when exiting the 
printer/copier to the 
output trayRemove each copy of 11x17 inch (A3) transparencies from the 
Output Tray before subsequent copies exit the printer/copier
Transparencies stick 
together after copyingSelect the Transparency Separators feature to eliminate the problem.
For more information about this feature refer to the section entitled 
Transparency Separators, in the User Guide (Copier).
Multiple sheets feed 
from the Trays– Do not fill the paper trays above the MAX fill line indicator. Trays 1 
and 2 hold approximately 520 sheets each of 24 lb. (90 gsm) 
paper. Tray 3 850 sheets 24 lb. (90 gsm) paper, Tray 4: 1150 
sheets 24 lb. (90 gsm) paper
– Remove the paper from the Tray and fan the sheets to separate 
the joined sheets.
– Predrilled sheets may stick together at the holes. Remove the 
paper from the Tray and fan the sheets to separate the joined 
sheets
Multiple sheets feed 
from Tray 5 (Bypass)– Paper and transparencies may stick together if environmental 
conditions are too dry and cause excessive static. Increase the 
humidity level in the printer/copier room to minimize static.
– Do not overload Tray 5 (Bypass).
– Gently fan transparencies to separate the sheets before you load 
them into Tray 5 (Bypass). If multiple sheet feeding continues, 
feed the transparencies one at a time from Tray 5 (Bypass).
Sheets will not feed 
from the Tray 5 
(Bypass)– Ensure that the height of the stack does not exceed the MAX fill 
line. 
– Check that the paper guide is not too tight. The paper guide 
should be adjusted to be just snug against the paper stack.
Paper jams when 
exiting the Trays– Ensure that the edge guides of the paper trays fit snugly against 
the paper stack.
– Do not fill the paper trays above the MAX fill line indicator. Tray 1 
and 2 hold approximately 520 sheets of 24 lb. (90gsm) paper. 
Tray 3 holds approximately 850 sheets of 24 lb. (90gsm) paper 
and tray 4 holds approximately 1150 sheets of 24lb (90 gsm) 
paper. Close the Tray slowly to avoid shifting the paper stack. 
						

							5–14
USER GUIDE (TROUBLESHOOTING)
Output jams when 
exiting the printer/
copier to the Center 
Output Tray (when the 
Finisher is installed)– Ensure the paper matches the type defined for the paper tray. 
When the Finisher Transport is present the Center Output Tray 
can hold up to 200 sheets of 24 lb. (90 gsm) paper. Empty the  
Tray when output approaches this limit, to ensure continuous 
production.
– Ensure the first sheet is not blocking the paper exit, particularly 
for 11x17 inch output.
Output jams when 
exiting the printer/
copier to the Center 
Output Tray (when the 
Finisher is not 
installed)– Ensure the paper matches the type defined for the Tray.
– The Center Output Tray has a capacity of 400 sheets of 24lb 
(90gsm) paper. Remove the output when it approached this limit 
to ensure continuous production. Ensure the first sheet is not 
blocking the paper exit, particularly for 11x17 inch output.
11 x 17 inch output 
blocks exitEnsure the first sheet of 11x17 inch output exits completely.
Copies originating from 
Tray 5 (Bypass) are 
skewed. Jams may be 
occurringThe paper guide on Tray 5 (Bypass) may not be set correctly or may 
be too tight against the paper stack. Ensure that the paper guide 
snugly touches the paper stack.
Printer/copier does not 
make copies when 
Auto Paper is selected.For the Auto Paper selection to function correctly, the size of the 
original document must be the same size as the paper supply that is 
loaded in at least one of the trays. If not, select the paper tray size 
that best meets your needs. Or if you wish to continue to use the 
Auto Paper feature, load one of the trays with the same size paper as 
the original document.
Loss of information or 
image deletions on 
copies made on paper 
that has been folded or 
creased.– If you must use folded or creased paper, use a lightweight paper, 
24 lb. (90 gsm). Also, avoid imaging the copy paper in the are of 
the fold or the crease.
– Handle the copy paper carefully. Slight folds or creases may 
result in output deletions.
ProblemSuggested Solution