Kyocera TASKalfa 300i User Manual

							Maintenance
9-13
9
23Hold the toner container in both hands and slowly 
remove it.
24Place the used toner container in the provided 
plastic disposal bag.
25Unwrap a new toner container and hold the new 
toner container upright and tap the top of the 
container 5 or more times.
Then turn the container the other way up and again 
tap the top of the container 5 or more times
26Then shake the toner container up and down 5 or 
more times.
Turn the toner container over and shake it another 
5 or more times.
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							Maintenance
9-14
27Place the used toner container in the provided 
plastic disposal bag.
28Hold the new toner container in both hands and 
gently push it into the machine.
29Using both hands, push in the toner container until 
it is locked.
30Close the front cover.
NOTE: Return the exhausted toner container and 
waste toner box to your dealer or service 
representative. The collected toner container and 
waste toner box will be recycled or disposed in 
accordance with the relevant regulations.
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							10-1
10 Troubleshooting
This chapter explains how to solve problems with the machine.
• Solving Malfunctions .. ............................................................... ........10-2
• Responding to Error Messages . .......................................................10-6
• Clearing Paper Jams .......... ............................................................10-15
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							Troubleshooting
10-2
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the  checkpoints and perform procedures indicated on the 
following pages. If the problem persists,  contact your Service Representative.
Symptom Checkpoints Corrective Actions Reference 
Page
The operation panel 
does not respond 
when the main power 
switch is turned on. Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Pressing the Start key 
does not produce 
copies. Is there a message on the 
touch panel?
Determine appropriate response to 
the message and respond 
accordingly. 10-6
Is the machine in Sleep 
mode? Press the Power key to recover 
the machine from Sleep mode. The 
machine will be ready to copy 
within 15 seconds. 2-10
Blank sheets are 
ejected. Are the originals loaded 
correctly? When placing originals on the 
platen, place them face-down and 
align them with the original size 
indicator plates. 2-32
When placing originals in the 
optional document processor, 
place them face-up. 2-34
Printouts are too light. Is the machine in Auto 
Density mode? Set the correct density level for 
auto density. —
Is the machine in Manual 
Density mode? Use [Image Quality] to set the 
correct density level. 3-8
When changing the default density 
level, adjust the density manually 
and choose the desired level. —
Is the toner dist ributed evenly 
within the toner container? Shake the toner container from 
side to side about several times. 9-7
Is there a message indicating 
the addition of toner? Replace the toner container.
9-7
Is the paper damp? Replace the paper with new paper. 2-21
Is the drum dirty? Carry out Drum Refresh. 8-42
Is EcoPrint mode enabled? Disable EcoPrint mode. 8-34
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							Troubleshooting
10-3
10
Printouts are too dark.Is the machine in Auto 
Density mode? Set the correct density level for 
auto density. —
Is the machine in Manual 
Density mode? Use [Image Quality] to set the 
correct density level. 3-8
When changing the default density 
level, adjust the density manually 
and choose the desired level. —
Copies have a moire 
pattern (dots grouped 
together in patterns 
and not aligned 
uniformly). Is the original a printed 
photograph?
Set the image quality to [Print 
Photo]. 3-8
Printouts are not 
clear. Did you choose appropriate 
image quality for the original? Select appropriate image quality.
9-2
Printouts are dirty. Is the platen or the document 
processor dirty? Clean the platen or the document 
processor. 9-2
Is the transfer roller dirty? Brush the transfer roller clean. 9-5
Is the drum dirty? Carry out Drum Refresh. 8-42
Is the Printed Document 
Guard Kit enabled? Disable the Prin
ted Document 
Guard Kit. Appendix-
9
Printouts are fuzzy. Is the machine being used in 
very humid conditions? Carry out Drum Refresh.
8-42
Images are skewed. Are the originals placed 
correctly? When placing originals on the 
platen, align them with the original 
size indicator plates. 2-34
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals. 2-34
Is the paper loaded 
correctly? Check the position of the paper 
width guides. 2-35
Paper often jams. Is the paper loaded 
correctly? Load the paper correctly.
2-22
Is the paper of the supported 
type? Is it in good condition? Remove the paper, turn it over, and 
reload it. 2-22
Is the paper curled, folded or 
wrinkled? Replace the paper with new paper.
2-22
Are there any loose scraps or 
jammed paper in the 
machine? Remove any jammed paper.
10-15
Symptom Checkpoints Corrective Actions
Reference 
Page
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							Troubleshooting
10-4
Printouts from the 
document processor 
have black lines.
Is the slit glass dirty? Clean the slit glass.
9-3
Printouts are 
wrinkled. Is the paper se
parator of the 
paper feed unit dirty? Clean the paper separator.
9-4
Is the paper damp? Replace the paper with new paper. 2-21
Is the paper set in a proper 
orientation? Change the orientation in which the 
paper is positioned. —
Cannot print. Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Is the machine powered on? Turn on the main power switch. 3-2
Is the printer cable 
connected? Connect the correct printer cable 
securely. 2-3
Was the machine powered 
on before the printer cable 
was connected? Power on the machine after 
connecting the printer cable.
2-3
Is Press Status Key ... 
displayed at the top of the 
screen?  Press the Status/Job Cancel key, 
[Printing Jobs], and then [Resume 
All Print Jobs] to restart printing.  —
Documents are 
printed improperly. Are the application software 
settings at the PC set 
properly? Check that the printer driver and 
application softwa
re settings are 
set properly. —
While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed. Is the operation panel 
locked?
Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
KYOCERA 
COMMAND 
CENTER 
Operation 
Guide
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine? Format the USB memory with this 
machine.
6-20
Is the USB host blocked? Select  Unblock in the USB host 
settings. 8-72
Check that the USB memory 
is securely plugged into the 
machine. ——
When displaying an 
image sent from the 
machine on the PC, an 
image size is shrunk 
vertically or 
horizontally. Have you selected 
200×100dpi Normal or 
200×400dpi Super Fine for 
the scan resolution?
Select a scan resolution other than 
200×100dpi Normal or 200×400dpi 
Super Fine when sending an 
image. —
Symptom Checkpoints Corrective Actions
Reference 
Page
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							Troubleshooting
10-5
10
USB memory not 
recognized.Check that the USB memory 
is securely plugged into the 
machine. ——
Is the USB host blocked? Select  Unblock in the USB host 
settings. 8-72
Perform Gray 
Adjustment in the 
System Menu. is 
displayed. Over long periods of use, the 
effects of the ambient 
temperature and humidity 
can cause color output hues 
to vary slightly. Whenever the printed hues differ 
from the original document or 
image, carry out Gray Adjustment.
8-45
Symptom Checkpoints Corrective Actions
Reference 
Page
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							Troubleshooting
10-6
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error MessageCheckpoints Corrective ActionsReference 
Page
Acceptable staple 
count exceeded. Is the acceptable staple 
count exceeded? For 
details, refer to 
Specifications on page 
Appendix-25
, Appendix-26 .Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.
—
Add paper in cassette 
1. Is the indicated cassette out 
of paper? Load paper.
2-21
Add paper in Multi 
Purpose tray. Is the paper of the selected 
size loaded in the multi 
purpose tray? Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the touch panel. 2-24
Add staples. Has any of the document 
finisher run out of staples? If the staples are depleted, the 
machine will stop and the location of 
staple depletion will be indicated on 
the touch panel.
Leave the machine on and follow the 
instruction to replace the staple case. 
Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job. —
Add toner.  – Replace the toner container. 9-7
Box is not found. – This job is canceled because the 
specified box cannot be found. Press 
[End]. —
Box limit exceeded. – Document box is full, and no further 
storage is available; Job is canceled. 
Press [End]. —
– Repeat Copy box is full, and no 
further repeat copy is available.
Press [Continue] to print scanned 
pages.
Press [Cancel] to cancel the job. —
Cannot connect to 
Authentication 
Server. –
An error has occurred when 
connecting to the authentication 
server. Refer to Responding to 
Authentication Server Connection 
Error  for the error message and 
corrective actions. 10-14
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							Troubleshooting
10-7
10
Cannot duplex print 
on this paper.Did you select a paper size/
media type that cannot be 
duplex printed? Select the available paper type. 
Press [Continue] to print without 
using Duplex. 3-11
Cannot execute this 
job. – This job is canceled because it is 
restricted by Job Accounting. Press 
[End]. —
Cannot offset this 
paper. Did you select a paper size/
media type that cannot be 
offset? Select the available paper size/type.
Press [Continue] to print without 
using Offset. 3-13
Cannot print the 
specified number of 
copies. – Only one copy is available due to 
processing too many jobs in parallel.
Press [Continue] to continue printing. 
Press [Cancel] to cancel the job. —
Cannot staple at the 
specified position. Have you selected a 
position that cannot be 
stapled? Select a position that can be stapled. 
Press [Continue] to print without 
using Staple. —
Cannot staple this 
paper. Did you select a paper size/
type that cannot be stapled? Select the available paper size/type.
Press [Continue] to print without 
using Staple. —
Check the cover. Is there any cover which is 
open? Close the cover indicated on the 
touch panel. —
Check the document 
processor. Is the document processor 
open? Close the document processor. —
Is the top cover of the 
document processor open? Close the top cover of the document 
processor. 10-25
Check the finisher. Is the document finisher set 
correctly? Set the document finisher correctly. 
For details, refer to the respective 
Operation Guides
. —
Check the toner 
container. Is the toner container 
clogged with the toner? Shake the toner container well and 
reinstall it. —
Clean the slit glass. – Clean the slit glass using the cleaning 
cloth supplied with the document 
processor. 9-3
Confidential 
document is 
detected. – The machine detects the documents 
guard pattern. The scanned 
document is printed in blank and 
sending of the document is canceled. 8-73
Failed to specify Job 
Accounting. – The job is canceled. Press [End]. —
Failed to store job 
retention data. – The job is canceled. Press [End]. —
Error Message Checkpoints Corrective Actions
Reference 
Page
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							Troubleshooting
10-8
FAX box limit 
exceeded.
– FAX box is full, and no further storage 
is available. The job is canceled. 
Press [End]. Try to perform the job 
again after printing or deleting data 
from the FAX box. —
Finisher tray is full of 
paper. Is the acceptable storage 
capacity exceeded for the 
document finisher tray? Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue]. —
Hard Disk error.
Job is canceled. 
Press [End]. – An error has occurred on the hard 
disk. The possible error codes and 
their descriptions are as follows.
01: Initialization error. Initialize the 
hard disk.
04: Insufficient space on the hard 
disk to complete this operation. Move 
or delete data stored on the hard disk 
to increase available space. —
Incorrect account ID. – The Account ID does not match. 
Check the registered Account ID. —
Incorrect box 
password. – Enter the correct password. —
Incorrect Login User 
Name or Password. – Enter correct login user name or 
password. —
Job Accounting 
restriction exceeded. Is the acceptable printing 
count restricted by Job 
Accounting exceeded? The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press [End]. —
Job separator is full 
of paper. Is the maximum capacity of 
the job separator exceeded? Take some paper out of the job 
separator. Printing then resumes. —
KPDL error. – PostScript error has occurred.
The job is canceled. Press [End]. —
Machine failure. – Internal error has occurred. Make a 
note of the error code displayed on 
the touch panel. Turn off the 
machine, unplug the power cord, and 
contact your Service Representative. —
Maximum number of 
scanned pages. Is the acceptable scanning 
count exceeded? Only one copy of the scanned pages 
is available. Press [Continue] to print, 
send or store the scanned pages. 
Press [Cancel] to cancel printing, 
sending or storing. —
Error Message Checkpoints Corrective Actions
Reference 
Page
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