GTE Omni Si Database Technical Practices Manual
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TL-130200-1001Change Night Destination of an8.7.6 Change Night Destination of an Agent Group (transaction Agent Group45) allows the user to change the night destination of any agent group.I---------------------------------------------------------------------,II I ICHANGE NIGHT DESTINATION OF AN AGENT GROUP45 I II III IAGENT GROUP NUMBER (0--->7) >O.I I ICURRENT NIGHT DESTINATION: DIRECTORY NUMBER 5678 I II II INEW DESTINATION TYPE:I II A)DIRECTORY NUMBERI I..-II IB)ATTENDANT(S)I I0)AGENT GROUPI II D)TRUNK GROUPIII II ITHIRD RECORDED ANNOUNCEMENT I f’ El F)NONEI I II I tENTER LETTER OF NEW DESTINATION TYPE >A. I II IDIRECTORY NUMBER > 1234.I III fIDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.IIII IENTER END (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) >!.---------------------------------------------------------------,A. DIRECTORY NUMBER Prompt entries include the following: B.ATTENDANT - NONE C.AGENT GROUP - ENTER AGENT GROUP (0-- > 7) >D.TRUNK GROUP - ENTER TRUNK GROUP (0-->63) > E.THIRD RECORDED ANNOUNCEMENT - NONE F. NONE - NONE Add a CAS Main/ACD8.7.7 Add A CAS Main/ACD Agent Group (transaction 46) allows Agent Groupthe user to add a CAS Main/ACD agent group. r---------------------------------------------------------------------~IIIIIADD A CAS MAIN/ACD AGENT GROUP46I II II IAGENT GROUP NUMBER (0---> 7)> 0.II I1 IIAGENT GROUP FUNCTION (CASACD) >ACD.II I II IMUSIC TO BE PLAYED WHILE ON HOLD (Y/N) >Y.IIIIIIREPERTORY DIAL KEY SET (0--->3) >3.IIIIIIMONITOR WARNING TONE (Y/N) >Y.I II II II IFADS CALL DELAY TIME (0--- > 255) SEC > 120. I IIIIIHANDS-FREE OPERATION (Y/N) > Y.I II ITIME IN WORK STATE (0--- > 254,i) SEC > 60.I I I I I IATTENDANT/LINE TO AGENT TRANSFER ALLOWED (Y/N) >Y.III IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.III III IENTER END (E], REPEAT (R] OR TRANSACTION NUMBER p-224) >.---------_------- ----------- L---------------------------:-------_--a 5210 8187M-305
- -TL-130200-1001 Delete a CAS Main/ACD8.7.8 Delete a CAS Main/ACD Agent Group (transaction 47) allows the user to delete an agent group having no agents. r--------------------------------------------------------------------~IIIIDELETE A CAS MAINIACD AGENT GROUP 47 I I I I IAGENT GROUP TO BE DELETED (0--->7) >O.I I II IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.i I.~.I I .._I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >;I II I I- L-----~~~~~~~~~~~~~~~~~~~~------~~~-~-~~~~~~~~~~-~~~~~~~~~~~~~~~~~~-~~ Display/Change FADS8.7.9 Display/Change FADS Delay Timing (transaction 71) allows Delay Timingthe user to display or change FADS delay timing. The delay timing value defines the point at which an incoming CAS Main/ACD call is considered as delayed. The delay timing value is applied only if there is no agent available when a call enters the system. r---------------------------------------------------------------------,IIIIIDISPLAY/CHANGE FADS DELAY TIMING71I I I I I IAGENTGROUP 0 1 2 3 4 5 6 7 I IDELAY TIME120 030 060 045 090 150 240 180I II IAGENT GROUP TO CHANGE (0)--- > 7) OR E TO EXIT > 7.I II fFADS DELAY TIME (0--- > 255) SECONDS > 120.IIIIIIDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >II IIiIIL-----_---------------------------------------------------------------, CAS Main/ACD Trunk8.7.10 The CAS Main/ACD Trunk Data Menu is accessed Data Menuthrough CAS Main/ACD Supervisory Recent Change. The 1. Select transaction 50 from CAS MairVACD Supervisory Recent Change. The system responds: M-306 Em75210
TL-130200-1001l-----------------------------------------------------------------------------------~III ICAS MAINIACD TRUNK DATA50II II f55) DISPLAY BREAKDOWN OF ALL CAS MAIN/ACD TRUNKS BY TRUNK #II II I56) DISPLAY BREAKDOWN OF ALL CAS MAIN/ACD TRUNKS BY AGENT GROUPI II I51) DISPLAY ALL CAS MAIN/ACD TRUNKS WITH A SPECIFIC SOURCEI I52) CHANGE IN-SERVICE/OUT-OF-SERVICE STATE OF A CAS MAIN/ACD TRUNKI I ’-53) CHANGE SOURCE GROUP OF A CAS MAIN/ACD TRUNKI II I54) CHANGE PRIMARY DESTINATION FOR TRUNK GROUP,I I38) GO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENUI II IIIENTER TRANSACTION NUMBER-- >IIIIIIIIIIIL-----------------------------------------------------------------------------------I2. Select the correct transaction. CAS Main/ACD Trunk8.8 The following paragraphs describe transactions listed in the Data TransactionsCAS Main/ACD Trunk Data Menu. The transactions listed here are used to display or change trunk data. Display Trunks by Trunk8.8.1 Display Trunks by Trunk Number (transaction 55) allows Numberthe user to see all CAS Main/ACD trunks listed according to system trunk number. r-------------------------------------------------------------------,II ; 55CAS MAIN/ACD TRUNK BREAKDOWN BY TRUNK NUMBERiII I IAGTAGT I ; TRK# GRP STA SOURCE ITRK# GRP STA SOURCEIII--I--- II16 4 INS PARK FOREST17 1INS HOMEWOOD :II19 0 INS PARKFOREST20 200s PARK FOREST ;III34 6 INS PARK FOREST37 3INS CENTRALI IIIOFFICEII38 3 INS “BLANK-39 000s FLOSSMOOR iI I40 0 00s “BLANK-41 000s “BLANK-I I45 1INS WOODFIELD46 1INS WOODFIELD iII47 1INS WOODFIELD48 1INS WOODFIELD ;II49 0 INS CHICAGO HEIGHTS50 7INS CHICAGOI I II IHEIGHTSIII51 5 INS DESPLAINES52 0INS DES PLAINES ;II53 6 INS PARK FOREST54 2INS HOMEWOOD ;II55 2 INS HOMEWOOD56 2INS HOMEWOOD !II57 3 INS SECURITY58 2INS SECURITYI,IIL-------------------------------------------------------------------~ 52108187M-307
rTL-130200-1001 Display CAS Main/ACD Trunks by Agent8.8.2 Display CAS Main/ACD Trunks by Agent Group Number (transaction 56) allows the user to see all CAS Main/ACD trunks Group Numberlisted by trunk number, in addition to the service state and source message. M-306 II ;CAS MAINIACD TRUNKS BY AGENT GROUP NUMBER 56 I I.=- TRK#STA SOURCETRK# STA SOURCEI--- I-- ~-GROUP #o 16INS PARK FOREST19INSHOMEWOODII34INS PARK FOREST3900s FLOSSMOORII4060s“BLANK-4100s“BLANK-I I49INS CHICAGO HEIGHTS 50INSCHICAGO I IHEIGHTS i GROUP #I 17INSHOMEWOOD45INSWOODFIELD I I46INSWOODFIELD47INSWOODFIELDI I48INS WOODFIELD51INS OAK FOREST I I5200s“BLANK”“’53INSEVANSTON j GROUP #2 2000s PARK FOREST54INSHOMEWOODI I55INSHOMEWOOD56INSHOMEWOOD i GROUP #3 37INS CENTRAL OFFICE38INS“BLANK- I61INS SECURITY62INS SECURITY i GROUP #4 2100s PARK FOREST22INSHOMEWOOD f23INSHOMEWOOD24 INSHOMEWOOD i GROUP #5 3000s PARK FOREST32INSHOMEWOODI I33INS HOMEWOOD35INSHOMEWOOD i GROUP #7 15INS CENTRAL OFFICE 19INS“BLANK-II58INS SECURITY59INS SECURITYII I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >I I I tI I I II I 1 II I I I I II I I I I III I II I I I I I I I I I I I I I I I I I I I I I IIwhere TRK#= System trunk number STA =In-service/out-of-service state SOURCE =Source message 81875210
TL-130200-1001Display Trunks with a8.8.3 Display Trunks With a Specific Source Group (transaction Specific Source Group51) allows the user to see trunks in specific source group. Trunks are displayed by trunk number, service state, trunk group, and agent group. . . r-------------------------------------------------------------------,II ITRUNKS IN A SPECIFIED SOURCE GROUP51 iI ..-I I Ii SOURCE GROUP NUMBER (0--->31) >8. I SOURCE MESSAGE: WOODFIELDI I I ITRUNK #STATETRUNK GROUPAGENT GROUP j III-- I II I I 45INS27II I46INS21III I I47 INS 21II II I48INS313I II IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)!IIL-------------------------------------------------------------------~ Change the State of a8.8.4 Change the State of a CAS Main/ACD Trunk (transaction CAS Main/ACD Trunk52) allows the user to change the service state of CAS Main/ACDtrunks. r-------------------------------------------------^-----------------~IIIICHANGE THE STATE OF A CAS MAIN/ACD TRUNK52 :II II II ITRUNK NUMBER (0--- > 63)> 20.IIIICURRENT STATE: 00sIII II INEW STATE (INSOOS) > INS.IIII IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I I III IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) I; L-------------------------------------------------------------------, 52108187M-309
TL-130200-1001Change the Source Group of a Trunk8.8.5 Change the Source Group of a Trunk (transaction 53) allows the user to change the source group associated with a system trunk. r-------------------------------------------------------------------,III ICHANGE SOURCE GROUP OF A TRUNK 53 :I II ITRUNK NUMBER (O-+63) >38.I.=.I I . .ICURRENT SOURCE GROUP NUMBER: 3fI I ICURRENT SOURCE MESSAGE: * BLANK -I I I I I :NEW SOURCE GROUP NUMBER (00--->31) >13.INEW SdURCE MESSAGEII> MELROSE PARK.III II I DO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I IIIII I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224); Change the Primary Destination of a8.8.6 Change the Primary Destination of a Trunk Group (transaction 54) allows the user to change the primary destination Trunk Groupof a trunk group. This transaction checks the trunk group application to ensure that only CAS Main/ACD trunk groups are changed. I I ICHANGE PRIMARY DESTINATION FOR A TRUNK GROUP 54jII II II ITRUNK GROUP NUMBER (0--->63) >lO.I IIII IPRIMARY DESTINATION AGENT GROUP 3 III II IENTER NEW DESTINATION AGENT GROUP (0--->7)>O.I II1I IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I III I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) j M-31 081875210
rTL-130200-1001Source Message DataMenu8.9 Source Message Data Menu (transaction 57) is a sub-menu of CAS Main/ACD Supervisory Recent Change. Transactions in this sub-menu allow the user to select source message information to be displayed or changed. r-------------------------------------------------------------------~IIIISOURCE MESSAGE DATAI57 I iI58) DISPLAY SOURCE MESSAGESI II I59)CHANGE A SPECIFIC SOURCE MESSAGEI I I38)IGO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENU i IENTER TRANSACTION NUMBER-->I IIII IL----------------_--------------------------------------------------~ Source Message Display8.9.1 Source Message Display (transaction 58) allows the user to examine source message displays. r-------------------------------------------------------------------,IIISOURCE MESSAGE DISPLAYII58 ; IISRCISRCI II IGRP #MESSAGE GRP #MESSAGEIII II II II 0PARK FORESTI1FLOSSMOORI i2CHICAGO HEIGHTSI3HOMEWOODII 4OAK FORESTI I5“BLANK-II I6“BLANK-I7“BLANK-IIII9WOODFIELD9IWHEATONII 10MAYWOODI11ELMHURSTI t12EVANSTON13I I14NORTHLAKE15 MELROSE PARK iIDES PLAINESI I 16“BLANK-17“BLANK-I II I 18“BLANK-19“BLANK-II I20“BLANK-21ICENTRAL OFFICE i I 22“BLANK-23SECURITYI II24“BLANK-25IADVERTISINGI II 26“BLANK-27-BLANK-III I 28GARY29“BLANK-I II I 30HAMMOND31“BLANK-I II IIIENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) > :__-__-______-___---- ;I-----------------------------------------------,where SRC GRP# = Source group number 52108187 M-31 1
.,. ._ : . . TL-130200-1001 Change a Source Message8.9.2 Change A Source Message (transaction 59) allows the user to change a specific source’ message. Every agent instrument is updated when the change is executed. The new source message is always justified left. No periods may be entered since the system sees them as “END OF INPUT.“ r-------------------------------------------------------------------,I i _.CHANGE A SOURCE MESSAGE I59 iI I._.. I ISOURCE GROUP NUMBER (O--+31)>31.I II ,IICURRENT MESSAGE: “BLANK-I I II I I INEW MESSAGE (16 CHARACTERS MAXIMUM)II IENTER MESSAGE IN DOUBLE QUOTES > “PARK RIDGE”.II II I IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N)>Y.I I I I IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)i L-------------------------------------------------------------------~ 81875210
TL-130200-1001Call Waiting8.10 The Call Waiting Data Menu is accessed through CAS Data Menu AccessMain/ACD Supervisory Recent Change. The following steps are used to access the menu: 1. Select transaction 60 from CAS MainlACD Supervisory Recent Change. The system responds: . . ..-,----------------------------------------------------------------------,1I fCALL WAITING DATA60I I II I ; 67)DISPLAY TRUNK NUMBER AND STATUS OF ALL CAS MAIN/ACD R/Ai :68)DISPLAY DELAY ROUTING OF ALL AGENT GROUPSI I : 69)DISPLAY CALL WAITING LEVELS OF ALL AGENT GROUPSI I ! 61)CHANGE DELAY ROUTING OF AN AGENT GROUPI I ! 65)CHANGE ALTERNATE ROUTING OF AN AGENT GROUPI I ! 66)CHANGE CALL WAITING LEVELS FOR AN AGENT GROUPI I i 38)GO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENUI I I i ENTER TRANSACTION NUMBER-- >I II IIL---------------__-----------------------------------------------------, 2. Select the correct transaction. Call Waiting8.10.1 The following paragraphs describe transactions listed in Data Menuthe Call Waiting Data Menu. The transactions listed here are used to display or change call waiting data. Display R/A Trunk8.10.2 Display Recorded Announcement Trunk Number and Number and StateState (transaction 67) allows the user to display the trunk number of each CAS MainiACD recorded announcement, and the service state of each trunk. I-----------------------------------------------------------------------,II i 67DISPLAY RECORDED ANNOUNCEMENT TRUNK NUMBER AND STATE i ITRUNK NUMBERSTATEII I I R/A #l59INSIIALT R/A #160INSI IR/A #261INSI IALT R/A #262INSI IR/A #363INS is__ JNTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >i---------------------------------------------------------------,where R/A =Recorded Announcement ALT= Alternate 52108187M-31 3
TL-130200-1001Agent Group Delay 8.10.3 Agent Group Delay Routing Display (transaction 68)aliows Routing Displaythe user to examine the routing of agent groups. Routing information includes R/A display options, delay repetition timing, alternate destinations, and alternate route timing. Delay time is the time span between the first announcement and the second announcement. Repetition time is the time span between repeats of the second announcement. r----------------------------------------------------------------------------------1IIAGENT GROUP DELAY ROUTING68I I I I I IREC ^RECREC REPTRECALTI ;AGT ANN#l ANN DELAYANN REC REPT ANN ALTERNATEIRTEI ; GRP ALWAYS#l -TIME #2- ANN#2 TIME #3IDESTINATIONTIMEI I j 0 YESI1 120 2YES 090YES DIR NUM 4513240I ; 1 NOIA 060 2 NO_-____NOTRUNK GROUP 12120I I ; 2 YESA 180 AYES 030 YES AGENTGROUP 7180II I 3-_____A1202YES060NOII j 4 YES R/A - TRUNK 62200 ; 1045 A NO_-----NOPABX ATTENDANT 220II ; 5 YESI I ; 6 NO1 0302YES 090 NONE255II I 7YESA_-_--NONE255I----------I II i ENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)>I I I where REC ANN =Recorded announcementALT = Alternate1st = First recorded announcement2nd = Second recorded announcement AGT GRP= Agent group REPT Time =Reporting timeALT RTE TIME = Alternate route timing value M-31 481875210