GTE Omni Si Database Technical Practices Manual
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TL-130200-1001
M-158tF THE PROBLEM IS STILL
PRESENT, REINSTALL ALL THE
ORIGINAL
PDTMF CARDS AF;DREPLACE THE AlTENDANTCONSOLE.
IF THE PROBLEM IS STILL NOT
SOLVED, REINSTALL THE
ORIGINAL
A-lTENDANT CONSOLE
AND REQUEST SERVICE.
C
0
]I0
B
Figure 5.2Attendant Console Troubleshooting Flowchart (Sheet 2 of 2)
81875210](http://img.usermanuals.tech/thumb/5723/83626/w64_fujitsu-omni-si-gte-database-maintenence_d-733.png "Page 734
TL-130200-1001
M-158tF THE PROBLEM IS STILL
PRESENT, REINSTALL ALL THE
ORIGINAL
PDTMF CARDS AF;DREPLACE THE AlTENDANTCONSOLE.
IF THE PROBLEM IS STILL NOT
SOLVED, REINSTALL THE
ORIGINAL
A-lTENDANT CONSOLE
AND REQUEST SERVICE.
C
0
]I0
B
Figure 5.2Attendant Console Troubleshooting Flowchart (Sheet 2 of 2)
81875210")
- - TROUBLESHOOTING Fault isolation . . Fault Code Procedures and Flowcharts 5210 Attendant Console Attendant Console Fault IsolationTL-130200-1001 5.0 Maintenance personnel can determine the source of most system failures based on built-in software fault reporting. Fault messages on the system terminal are used with standard troubleshooting procedures to isolate problems with specific components. Replacement or repairs can then be made. Many times this will only involve card replacement. 5.1 A comprehensive set of troubleshooting procedures indexed by fault codes follows. The technician should first examine all faults reported on terminal printouts and/or the fault log. 5.2 The procedures and flowcharts which follow list specifications and steps which should be taken for each of the system’s fault codes. 5.2.1 Always check the Attendant Console power source for proper voltages before replacement if a failure occurs. System -related console troubleshooting is contained in TL-1301 OO- 1001.Description: The attendant is unable to complete calls or the system does not respond to specific, keyed digits; console pushbuttons or displays do not function properly, or the console is completely dark, and the system will not respond to any input from the console. 8/W
TL-130200-1001START i-iCONSOLE PUSHBUTTON AND/OR DISPLAYS DO NOT FUNCTION PROPERLY (NOTE 1). PUSHBUTTONS FUNCTION, BUT ASSOCIATED LEDS REPLACE THE ATT12 CARD (CARD POSITION VARIABLE) (NOTE 2).IF THE PROBLEM IS NOT SOLVED, REINSTALL THE ORIGINAL AI-l-12 CARD (NOTE 2). REPLACE THE ATTENDANT CONSOLE. IF THE PROBLEM IS NOT SOLVED, REINSTALL THE ORIGINAL CARDS AND REQUEST ASSISTANCE. i?ENDNOTES: 1.Before performing any work on the console, it must be powered down.2. See paragraph 1.4.5 M-1 56 Figure 5.1menaanf Gonsole ana indicator Troublesnootmg Flowchart 81875210
TL-130200-1001 START+,YES /1IS THE PROBLEM STILL PRESENT? YES ,(_1BTHECARDSBEEN YESNO NOTE: See paragraph 1.4.5. Figure 5.2Attendant Console Troubleshooting Flowchart (Sheet 1 of 2) 8l87M-157
TL-130200-1001 M-158tF THE PROBLEM IS STILL PRESENT, REINSTALL ALL THE ORIGINAL PDTMF CARDS AF;DREPLACE THE AlTENDANTCONSOLE. IF THE PROBLEM IS STILL NOT SOLVED, REINSTALL THE ORIGINAL A-lTENDANT CONSOLE AND REQUEST SERVICE. C 0 ]I0 B Figure 5.2Attendant Console Troubleshooting Flowchart (Sheet 2 of 2) 81875210
TL-130200-1001 TURN THE AllENDANT CONSOLE OFF AND THEN BACK ON. IF THE PROBLEM IS STILL PRESENT, REMOVE HEADSET. REPLACE Al72 CARD (POSITION VARIABLE). THEN REINSTATE HEADSET. IF PROBLEM IS NOT SOLVED, REINSTALL ORIGINAL ATT12 CARD.REPLACE THE FOLLOWING CARDS IN SEQUENCE: A.INCKS CARD Y/l1 (NOTES 1AND 2) 8.CPBBE CARD Y/4 (NOTE 1). REPLACE THE FOLLOWING CARDS IN SEQUENCE: A.PCMFS CARD W5 OR Y/16(NOTE 1) 8.MPB85 CARD X/4 OR Y/5 (SEE NOTE 1) IF PROBLEM IS NOT SOLVED, REINSTALL THE ORIGINAL CARD. NOTES: I1. See paragraph 1.452.Before removing or replacing these cards, disconnect the cables from the front of the card. Figure 5.3Attendant Console Operation Troubleshooting Flowchart 5210 8187M-l 59
TL-130200-1001BLDU Unit5.2.2 Operational tests for the BLDU are contained in TroubleshootingTL-130100-1001. Refer to Tables 5.1 through 5.3 for BLDU Procedurestests diagnostics. Table 5.1BLDU Station 100s Group Key TestI STEPIOPERATIONIRESULTI 1..- :-Depress the Hundreds Group keys (1-l 0) across the front of the BLDU.The Hundreds Group digit will appear in -/-segment display for each programmed Hundred s Group. STEP Table 5.2BLDU LCDs and LEDs Test OPERATION RESULT 1Simultaneously depress the lastAll LCDs are lit (no numbers visible in two keys on right of BLDU (keysline display field, no Bs or Rs visible in 9 and 10).trunk group field, and 88 displayed in 7-segment display). 2Release keys 9 and 10.All LCDs and LEDs will be extinguished. Table 5.3 BLDU Self-Diagnostics STEPOPERATIONRESULT 1Remove BLDU cover (see note)(a) - 1 displayed in 7segmentand set dipswitch 4 to ON.display for successful completion of ROM test. If not displayed, ROM test failed. (b) - 1 displayed in 7-segment display for successful completion of RAM test. If not displayed, RAM test failed. All LCD segments illuminated for 2 seconds. (c) - 1 displayed in 7-segment display to indicate completion of LCD test. All LEDs are on, with -4 displayed in 7-segment display. M-l 60 81875210
TL-130200-1001Table 5.3BLDU Self-Diagnostics (Continued) ISTEPIOPERATIONRESULT I 2Within 5 seconds, depress key.The key number will be displayed in hex on the 7-segment display. 34 .-- Continue to depress keys.Key numbers will be displayed. Do not make a key depressionUnit will start tests over, with 1 for 5 seconds.displayed in -/-segment display. 5Set dipswitch 4 to OFF andDisplays will be cleared (no numbers or replace BLDU cover..letters visible). 5210 8187M-l 61NOTE: To remove the BLDU cover, remove the two screws at the top back side of unit, slide the cover to the front (forward) of the BLDU approximately l/2 inch, lift the cover upward until the tip stops (approximately 1 inch), slide the cover toward the rear of the unit (approximately 3/4 inch), then lift the cover up and out. To attach the cover, reverse the procedure.
TL-130200-1001Featurephone5.3 Perform the procedures listed in Table 5.4 for Featurephone Self -Testself-test diagnostics. Diagnostics Table 5.4Featurephone Self-Test Diagnostics STEPIOPERATION -1. .Depress and hold #.2 -Release #.3 Select one of fhe following three tests and continue. RESULT(a) Receive beep (b) “DIAGNOSTICS “ appears. “WHICH TEST = ?“ appears.I TEST 1 - Audible Signals OPERATION RESULT Depress 2(a) “AUDIBLE TEST“(b) Audible signals heard once each as follows: (1) Single beep (2) Double beep (3) Triple beep (4) Continuous ringInside call = 1 sec. on; 3 sec. Off. (5) Optional buzzer NOTE: Beep =1 /lO sec. signal(c) Display clears a/a75210
- ._TL-130200-1001 TEST 2 - LEDS, Feature Buttons, Keypad STEPOPERATIONRESULT 5Depress 3.(a) “LED TEST”(b) ALL LEDs ON (c) After 2 seconds, “BUTTON TEST” NOTE: In the following tests, the sequence described must be followed or else a programmable error will result.6 -.Starting at the top left, depress(a) LED ON and hold the feature button.(b) The specific feature programmed is displayed. 7Release the feature button.(a) LED OFF (b) Display remains 8 9* Continue down the button rowsWhen the last feature button is performing Steps 5 and 6 above.released, “Keypad TEST” is displayed. Starting with key 1, proceed left(a) Display fills with characters to right, top to bottom,depressed. depressing each key.(b) 2-3 seconds after # released: (1) Double beep heard(2) Display clears 10To terminate test, go off-hook then back on-hook. 5210 8187M-l 63 *For the digital Featurephone, the keys need not be pressed in order.
TEST 3 - Display STEP 11 OPERATION Depress 4.RESULT(a) The following each appear for 2-3 seconds in sequence: .-.. (1) “DISPLAY TEST” (2) ALL LCDS active. (3) Blank display(4) ABCDEFGHIJKLM (5) NOPQRSTUVWXYZ (6) 1234567890 (7) *#=/:?&. (b) Display clears.TL-130200-1001 M-164 81875210