GTE Omni Si Database Technical Practices Manual
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Table 4.4Entry Fields for Record Code OFCOMMENTS etermines theFRL default value timeout value. the queue time, the FRL assigned here will temporarily be assigned to the station. -This value should be set up to allow the call to be routed over a more expensive route as a reward to the station user for havingstayed in - = featurenot Code Number of Digits-This number must be consistent throughout the network. -If one switch in the network has 4-digit authorization codes, then all other switches in the network must have 4-digit authorization codes.-The more digits used in the authorization code, the better the security that is provided. -A total of 10,000 authorization codes can be used. If all 10,000 are used the number of digits must be over 4; if not, any number dialed will work as an access code. 21Traveling ClassY = used This field determines whether or not the TCM Mark Provided - = feature notfeature is used. used-A TCM is only used for on-network MERS calls. -A TCM is assigned to a station user when a valid authorization code is dialed. -The TCM allows the call to be completed over the network.
TL-130400-1001Table 4.4Entry Fields for Record Code OF (Continued)COMMENTS feature is activated. -For these features to work,the tonemust be camp-on/call waiting calls that can be in - = featurenoteffect at the same time per station. -A station that has calls camped on must complete the call-back sequence before calls can be placed. Therefore this number must be kept low, or making calls could be a problem. However, if this field is too low or is set at 1, the attendant could be flooded with calls; 2 or 3 is recommended for this field. -If an entry is made in this field, column 22 must be marked Y. MOTE: If stations cannot process calls because of this feature, then the site is a good application for the message center feature. 25-26Camp-on ToneDD = distinctiveThis field determines the type of tone heard Wedial tonewhen the camp-on/call waiting feature is 40 = 440 Hz tone used. DT = dial tone-If an entry is made in this field, column 22 80 = 480 Hz tonemust be marked Y. -- = feature not-The recommended value for this field is DD. used-If DT is used, the tone heard is the same as the tone heard when the attendant breaks into a conversation. 27MostY = 1 + dialing is inThis field determines whether or not 1 + Economicaleffectdialing is in effect. Route Selection - = 1 + dialing is-If an NPA (Numbering Plan Area) has 1 + Dialingnot in effectconflicting codes, then 1 + dialing is required.I
- TL-130400-1001 Table 4.4Entry Fields for Record Code OF (Continued)COMMENTS This field determines the number of times the system will try calling a busy station before dropping it from the on-hook queue. -Trunk call queuing, defined in columns 28- 36, and MERS list queuing, defined on Record Code OV, columns 12-17, are mutually exclusive features. -When the station is called back by the system and it does not answer, it is dropped Maximum se- = N/Athe same time for the entire system. Number of Calls (default = 15)Waiting 37-38Remote Access00-l 5 = COSThis field determines the displayable class of Directorynumberservice assigned to the remote access Number-- = feature notfeature. Displayableused-This remote access feature does not require Class of Servicean access code. -There is only one remote access number; it is given to all system users who are allowed to access the remote access feature. - When assigning the COS for a station allowed remote access (Record Code LD, column 51), do not assign a COS for remote access that allows more privileges than the COS of the station. If this occurs, the station user can use the remote access feature to bypass restrictions placed on the station. -Remote access is assigned on Record Code LD, column 51. -If an entry is made in this field, then columns 39-40 must also have an entry. -The remote access directory number must be defined on Record Code OD, columns 12- 15.
-TL-130400-1001 Table 4.4Entry Fields for Record Code OF (Continued) r LThis field determines the n-displayable class of service assigned to the remote access dashed, this field -These messages are defined onRecord Code SM, columns 14-29. for CASACD)M = militarymilitary time is displayed at the Agent Instrument and on FADS (Force Administration Data System) reports. 45Number of1-4 = number This field determines the number of attendant Active Attendant2 = defaultloops on which incoming calls can appear. Loops-If all loops are activated, the attendant may have difficultly accessing an outside line. -When all loops are not activated, the attendant has the call waiting light to assist in determining the number of calls. -If the enhanced Attendant Console is used, activating loop 4 is not recommended. 46-47Authorization00-99 = prefix This field determines the authorization prefix Prefix Digits digitsdigits used to access MERS off-network -- = feature notdialing after making a MERS on-network call. used-If the trunks are busy when making a MERS on-network call, the user may decide to continue the call over off-network facilities. NOTE: The authorization code used to access this feature is assigned on Record Code AU, columns 12-13.
--TL-130400-1001 Table 4.4Entry Fields for Record Code OF (Continued)COMMENTS or 4-digit numberingplan)is used at thesite. -This feature can be used to provide a uniform numbering plan to a private network. -Record Code NT determines the network ment this feature refer toNumbering Plandetermine if theHNPA needs tobedeletedor if it must be left on. -If the routing is over ATT, the field must -=dial tone is not tone is heard. required-The customer determines whether or not this field should be activated or not. 51Reserved- = only allowed entryThis field can only be dashed. 52Recent Changel-6 = numberThis field determines the minimum security Save Data Baselevel required to save the data base, entered Security Levelvia recent change, to disk. -Record Code SL, columns 13-14, defines security levels. -This feature allows the customer to write to disk.
TL-130400-1001Table 4.4Entry Fields for Record Code OF (Continued)COMMENTS -The fielddetermines whether or not an incoming network trunk is required to have an FRL value assigned to it. -This feature can only beusedif column 21NOTE: If a remote switch cannot assign an FRL value to an outgoing trunk, the OMNI SI can assign one. This is done on Record Code Tl, column 69. -If an incoming default FRL is not assigned by this switch and this field is dashed, the call will still come through. -If the column is marked Y, theincoming digit screening is to be preformed by MERS Y = mutual hold isThis field determines whether or not the system allows the mutual hold feature. - = mutual hold is-If this feature is activated when two stations are connected, both parties can place each other on hold. -If this feature is not in effect, only the station
--TL-130400-1001 Record Code OT: Off ice Timeout Values4.5 Record Code OT, Figure 4.5, defines the timeout intervals required for the various call conditions. r--------- I - r-----------------------------------------------------------------~ IIIT6081ir ,ItI r----- j T6081 r-----------------------------------------~----- I ~---------------~-~ T608Di T533D :I IIT639AI II-III IIII , II I*T: M F I R C :i I R S : : RkE T CA H bfD I Iw I ‘z i T I ONI EI I tT QIR U‘U E‘N U;K INi; G ‘L TIL I I zI BIREIEFlPOlERlRE(T Ii A L zx A;H:0 I 0 I K i sI w i MI I I N I H0 I 0 I K ’ s fw ITIIRlIAlINIISI ICl‘01ID’IEl Figure 4.5 Record Code OT: Office Timeout Values Data Sheet
TL-130400-1001Table 4.5Entry Fields for Record Code OTCOMMENTS seconds before the call is automatically disconnected after message completion. suggested value,-The timing value must exceed the length of themessage for the completemessage to be -It is recommended that this field be made 3 000-255 = time inWhen the attendant camps on to a busy station and the station remains busy, this field determines the number of seconds that pass before the call is returned to the console. station user has to dial the first digit of a -If a digit is not dialed in this amount of time, suggested valuethe station user is disconnected. -If a station user takes too long to dial, , system traffic could be affected and resulting in delays getting system dial tone. -This field is used in conjunction with columns 21-23 (interdigital time) which gives the timeout factor for all remaining digits. -This does not apply to the consoles. 21-23Interdigital000-255 = time inThis field determines the maximum number of Timeoutsecondsseconds a station user can take between %5=dialing station or telephone number digits before system disconnect. suggested value-In a MERS application, it is recommended that this value be kept at 005, or the system will take too long to outpulse a call. -This does not apply to the consoles. 24-26Divert No000-255 = time inThis field determines the number of seconds a Answer Timesecondscall to a POTS telephone will ring before being E&o=forwarded to a no-answer divert destination. -This field should always be less than suggested valueattendant no- answer time (columns 45-47). 30 = default-This value is programmable on an individual basis for Integrated Featurephones.
TL-130400-1001Tabie 4.5Entry Fields for Record Code 0T (Continued)Recall on Hold suggested valuecall put on hold and not retrieved to recall to the attendant. -Depending on how busy the attendant is, the recommended value may prove too long for some sites. A shorter value of 045 may work better at sites where there are complaints of Attendant Call suggested valueAnswer) service. -If the attendant is busy when an incoming trunk call comes in, the call is automatically routed toUNA whenthis timingparameter is -The calling party hears ringing until connected to the UNA destination. -The UNA feature is assigned on Record Code CA, columns 27-30 and 43. 33-35 Outpulse003-015 = time inThis field determines the amount of time, in :Interdigital Timetenths of a secondtenths of a second, between successive dial Factor &=pulse digits being sent from the sender. suggested value 36-38Call Park 000-255 = time inThis field determines the amount of seconds secondsbefore a call that is parked or not retrieved will orrecall or ring back to the station that parked 45=the call, to the attendant, or to another suggested valuedestination if calls are forwarded. 39-41Hunt Group005 = only allowedThe suggested value is 005. Camp-onentry Rescan Rate 42-44 Call Hold000-255 = time inThis field determines the number of seconds secondsbefore a call that was put on hold by a station &automatically rings back to that station. -If the station is busy or does not answer, the suggested valuecall goes to the console.
TL-130400-1001COL.NO. Table 4.5Entry Fields for Record Code CT (Continued) COL.VALID NAME ENTRIESCOMMENTS 45-47Attendant No-000-255 = time inThis field determines the number of seconds it Answer Timesecondstakes for a trunk-originated call to return to the console if the attendant extended the call %-./ .”Go=to a station that did not answer. suggested value 48-50Information 000-255 = time inFor a CAS Branch application, indicate the Tone Delay ,_milliseconds amount of time between the detection of an :;2=RLT (Release Link Trunk) being answered (by an ACD agent or CAS) and the start of suggested valueinformation tone sending. 51-53Release Link 000-255 = time in Trunk BusyIn a CAS Branch application, this field milliseconds Guarddetermines the amount of time for the busy Go=guard feature on RLTs to go into effect. -The busy guard interval prevents a suggested valuereseizure of an RLT by the CAS Branch system for a new call after a disconnect (attendant release) is recognized. 54-56Release Link 000-255 = time inIn a CAS Branch application, this field Trunk Recall on secondsdetermines the number of seconds allowed for No Answer G5=a call extended by an RLT to ring. -If the call is not answered before this timer suggested valueis up, the call is routed back to a CASACDagent. 57-59Release Link 000-255 = time inIn a CAS Branch application, this field Trunk Recall secondsdetermines the number of seconds a call Camp-on :;5=extended by an RLT can be camped on to a busy station. suggested value-If the call is not answered before this timer is up, the call is routed back to a CASACDagent. 60-62Release Link000-255 = time inIn a CAS Branch application, this field Trunk Recallsecondsdetermines the number of seconds a call can Silent Hold orwait in the silent hold queue. 030 =-When this timer is up, the call is routed to a suggested value CASACD agent. 127 = default