GTE Omni Si Database Technical Practices Manual

							TL-130200-1001CAS MAINIACD Source8.5.7 CAS Main/ACD Source Group Calls (transaction 94) lists
the number of incoming calls per trunk in the source group.
r-------------------------------------------------------------------,III
!ENTER A SOURCE GROUP # (0-->31)>lO.IIIL-------------------------------------------------------------------~
_.r-------------------------------------------------------------------,I..
i PERIOD 11:30/l 2:001 O/l O/79II
ISOURCE GROUP # 10 CALLS94 iI
I12:0210/10/79III
/TRUNK #
ITOTAL TRUNK 
#TOTAL TRUNK#TOTALI
II
I20--->17521--->6922--->145II
II
II
23--->15624--->19825--->201IIII
I34--->14435--->16736--->189II
;I
I37--->10938>9939--->100I---II
I
I
40
--->125I
I
I
; ENTER END (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) >I
I
I
L----------------------------------------------------------------------J
FADS Control8.5.8 The FADS Control Data Menu is accessed through
Data MenuCAS Main/ACD Supervisory Recent Change. The following steps
are used to access the menu:
1. Select transaction 
70,from CAS Main/ACD Supervisory Recent
Change .
The system responds:
l--------------------------------------------------------------------,II
I
IFADS CONTROL DATA70 ;
i 77) DISPLAY ALL FADS OPTIONS
I
I
I
; 78) CHANGE FADS COLLECTION PERIODII
; 79) CHANGE FADS AUTOMATIC DUMP PERIODI
I
; 72) CHANGE FADS AUTOMATIC DUMP SELECTIONSI
I
; 74) CHANGE FADS DATA COLLECTION START TIMEII
; 75) INITIATE A TREND REPORTI
I
;76) CANCEL A TREND REPORTI
)39) GO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENU i
II
II
IENTER TRANSACTION NUMBER -- 
>IL-------------------------------------------------------------------A
2.Select the correct transaction.
52108187M-295 
						

							- -TL-130200-1001
FADS Control8.6 The following paragraphs describe transactions listed in the
TransactionsFADS Control Data Menu. The transactions listed here are used
to change or initiate FADS Control Data information.
Display All FADS Options8.6.1 Display All FADS Options (transaction 77) allows the user
to see all FADS options currently in use.
I----------------------------------------------------------------------,
II
IFADS OPTIONS DISPLAY77I. .II
tPERIODIC DATA COLLECTION PERIOD: 15 MINUTESI
I
- IIITRENT REPORT DATA COLLECTION PERIOD: 15 MINUTESI
II
I
I
ITRENT REPORT AGENT GROUP : 0
II
II
I
I
iAUTOMATIC DUMP PERIOD: 8 HOURSIIII
IAUTOMATIC DUMPS IN EFFECT:I
ISYSTEM STATUS REPORTIIIII
ISOURCE GROUP REPORTIIIIENTER END (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) >iII
IiIIL------,---------------------------------------------------------------,
Change FADS Periodic8.6.2 Change FADS Periodic Data Collection Period (transaction
Data Collection Period78) allows the user to change the time period for FADS reports.
This time period can range from 15, 30, 45, or 60 minutes.
M-296
r---------------------------------------------------------------------~IIIIICHANGE FADS PERIODIC DATA COLLECTION PERIOD78III
ICURRENT FADS COLLECTION PERIOD: 15 MINUTESI
I
I
II
INEW FADS COLLECTION PERIOD:IIIA)DISABLEI
II
W15 MINUTESI
III
I
C)30 MINUTESII
I
I
W45 MINUTESIIIEl60 MINUTESIII
II
I
IENTER THE LETTER OF THE DESIRED PERIOD 
>C.I
I
II
IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) 
>Y.II
II
I
IENTER END (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) 
>I
I
II
81875210 
						

							TL-130200-1001Change FADS
Automatic Dump8.6.3 Change FADS Automatic Dump Period (transaction 79)
allows the user to change the timing of automatic dumps. Dump
Periodperiods can range from one-half hour, one hour, four hours,
eight hours, twelve hours, or twenty-four hours.
r’-----------------‘-----‘-----------’------------------------------,IIIICHANGE FADS AUTOMATIC DUMP PERIOD79 ;II
I
.=.ICURRENT AUTOMATIC DUMP PERIOD: 8 HOURSI
I
II
I-..;NEW AUTOMATIC DUMP PERIOD:
1I
A)DISABLE DUMPI
II
II6)‘l/2 HOURII
I
I
C)1 -HOURI
I
IIID)4HOURSIIIIE)8 HOURSI
IF)12 HOURSII
IIG)24 HOURSIIIIII
IENTER THE LETTER OF THE DESIRED PERIOD >F.IIIII
IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I
II
I
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)
i
L-----------__------------------------------------------------------~
Change the FADS8.6.4 Change the FADS Automatic Dump Selections (transaction
Automatic Dump72) allows the user to select which reports are dumped
Selectionsautomatically by FADS. The System Status Report and the
Source Group Report are affected by this transaction.
l---------------------------------------------------------------------,If
ICHANGE THE FADS AUTOMATIC DUMP SELECTIONS72 ;
IIICURRENT FADS REPORTS AUTOMATICALLY DUMPED:II
ISYSTEM STATUS REPORTI
I
ISOURCE GROUP REPORTII
II
II
IDUMP THE SYSTEM STATUS REPORT AUTOMATICALLY? N.
I
II
II
IDUMP THE SOURCE GROUP REPORT AUTOMATICALLY? Y.II
IDO YOU WISH THE REPORT TO BE DUMPED TO THIS TERMINAL? Y.iIIIDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.I
II
III
I
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)fI
I
IIIL-----------______--_--________________------------------------------,
52108187M-297 
						

							TL-130200-1001Change FADS Data8.6.5 Change FADS Data Collection Start Time (transaction 74)
Collection Start Timeallows the user to change the start time and start date for FADS
data collection. The time and date entered shows when data will
be collected for daily FADS reports.
r-------------------------------------------------------------------,II
I
ICHANGE FADS DATA COLLECTION START TIME74 
]II
II
ICURRENT FADS DATA COLLECTION START TIME :
12:OOI
II
I ~-
IENTER A NEW FADS DATA COLLECTION START TIME 
-!. .IHOURS (00 --->23) >8III
II
IMINUTES 
(OO--->59) >o.I
I
ISTART ON CURRENT DATE (Y/N) > N.III
I
’ -ENTER STARTING DATE - MONTH~I
I(1-12) >l.I
IIIDAY(1-31) >18.IIIYEAR(00-99) > 84.I
III
IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.II
II
I
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER 
(O-224)>I;
Initiate a Trend8.6.6 Initiate a Trend Report (transaction 75) allows the user
Reportto initiate a trend report starting at a time and date, and lasting for
a specified period of time.
INITIATE A TREND REPORT
75ENTER AN AGENT GROUP 
# (0 --- > 7)> 1.ENTER A STARTING HOUR(00 
- > 23) > 8. MINUTES (00- > 59) > 0.
START ON CURRENT DATE? (Y/N) 
> N.
ENTER STARTING DATE 
- MONTH(l--12) >7.DAY
(l--31) > 18.
YEAR(00-99) 
> 82.
COLLECTION PERIOD:
A)15 MINUTES
B)30 MINUTES
Cl45 MINUTES
D)60 MINUTES
ENTER LETTER OF COLLECTION PERIOD 
>A.ENTER THE NUMBER OF PERIODS 
(l--48) >48A TREND REPORT FOR GROUP # 
1 WILL START AT 08:OO on 7/18/82.IT WILL BE COLLECTED EVERY 15 MINUTES FOR 48 PERIODS.
DO YOU WANT TO EXECUTE THIS CHANGE (Y/N) 
>Y.ENTER END (E), REPEAT (R), OR TRANSACTION NUMBER 
(O-224)>M-298
81875210 
						

							TL-130200-1001Cancel a Trend Report8.6.7 Cancel a Trend Report (transaction 76) allows the user to
cancel a trend report,
.-..
r-----------------------------------------I--------------------------,
IIICANCEL A TREND REPORTI76 1I
IAGENT GROUP: 1I
I
I
I
CURRENT START TIME:I
I800 ON 7/18/82I
IICANCEL? > Y.I
II.=_I
I
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >:
L---------------,---------------------------I------------------------,
CAS Main/AC33
Supervisory8.6.8 CAS 
Main/ACD Supervisory Recent Change (transaction
Recent Change38) is a primary menu consisting of a list of sub-menus. Each
transaction listed will lead the user to a subgroup of transactions
whose purpose is to display or change CAS 
Main/ACD data
information. This process was shown above with FADS Control
Data (transaction 70). The remaining transactions will be
covered here.
i-------------I-------------------------------------------------------,
ICAS MAINIACD SUPERVISORY RECENT CHANGEI38 i
I
I40)I
i50)
I57)II60)
;70)
I80)I
:39)I83)I
AGENT DATA
CAS 
MAIN/ACD TRUNK DATA
SOURCE MESSAGES
CALL WAITING DATA
FADS CONTROL DATA
CAS 
MAIN/ACD INSTRUMENT CONTROL DATA
DAY/NIGHT MODE DATA’
GO TO CAS 
MAIN/ACD SUPERVISOR OPTIONS MENU
I
i ENTER TRANSACTION NUMBER -- >I
I
IIL---------m---------------------------------------------------------~
52108187M-299 
						

							TL-130200-1001Agent Data Displays8.7 The Agent Data Menu (transaction 40) allows the user to
and Changesdisplay or change information related to agents or agent groups.
r-------------------------------------------------------------------,II
I
IAGENT DATA40 I
II
I
48)DISPLAY STATUS OF AGENT POSITIONSI
I
I41) DISPLAY STATUS OF AGENT POSITIONS BY AGENT GROUP
:II
I42)DISPLAY NIGHT DESTINATION OF AGENT GROUPS
I43) CHANGE THE GROUP/SUPERVISOR OF AN AGENT POSITIONi
I
I .=- 44)CHANGE THE STATE OF AN AGENT POSITIONI
I
II
I45)CHANGE THE NIGHT DESTINATION OF AN AGENT GROUPI
t46)ADD AN AGENT GROUPI
I
II
I47)DELETE AN AGENT GROUPI
II
I71)DISPLAY/CHANGE FADS DELAY TIMINGIfI38)GO TO CAS MAIN/ACD SUPERVISORY RECENT CHANGE MENU !II
I ENTER TRANSACTION NUMBER -- >II
II
L-------------------------------------------------------------------~
Agent Position8.7.1 Agent Position Status Display (transaction 48) shows all
Status Displayagents in the system, supervisor, agent group, and in-service or
out-of-service state.
NOTE: Only equipped agent groups are displayed.
r-------------------------------------------------------------------,I
IAGENT POSITION STATUS48 ;
j POS SUP GRP STATE POS SUP GRP STATE POS SUP GRP STATE i
100013INS00120INS00220INSi100337INS00420INS00520INSI(006
20INS00726‘INS00821INS
100921INS01013INS01113INS
;
101213INS01313INS01420INS/
101420INS01585INS01684INSI101720INS01820INS01984INSI
112072INS12172INS12272INS:
112372INS1247200s1257200sI
11267200s1277200s1287200sI
11297200s1307200s1312000sI
11322100s1332100s1342100sI11352100sII
II
i ENTER (E), REPEAT (R) OR TRANSACTION NUMBER (O-224) >III
I whereI
I
I POS = Agent position (O---191)II
lSUP =Supervisor (l-- 8)II
~GRP =CAS MAINIACD agent group number (0--- 7)I
I
; STATE= In-service/out-of-service stateI
I
L-------------------------------------------------------------------~M-300
81875210 
						

							.._ .’TL-130200-1001
5210
Agent StatusThe state of an agent position is described as follows:
l INS (In Service). Agent has control of the instrument. The agent
can LOG ON or LOG OFF, and accept or extend CAS
Main/ACD calls.
@ 00s (Out-Of-Service). Agent has no control over the
instrument. Initially, instrument was fully loaded and identified,
but in this state system will not direct calls to the instrument, or
recognize any command from it. This status is similar to a
Maintenance Busy State.
Note: The system data base will consider this line to be in
service, but the agent can be initialized to an Out-Of-Service
state by making bit 5, byte zero of the Agent Data Base table
equal to zero.
l UNE (Unequipped) Agent has no control over the instrument.
The instrument was never loaded since the data base makes
no provisions as to where the position’s line 1 circuit or the
data link circuit are located.
In order to place an unequipped position into service, the
technician must supply (using Recent Change) all data
concerning the physical location of the position’s line 1 circuit
and, if a PACET, the position’s data link circuit. Once the
system has received and verified this information, the
instrument is loaded. When completed successfully, the
instrument is placed into service with control given to the
agent.
8187M-301 
						

							TL-130200-1001Agent Group
Status Display8.7.2 Agent Group Status Display (transaction 41) allows theuser to display an organizational summary of each agent group.
This summary includes agent position, and in-service or 
out-
of-service state of each position.
NOTE: Only equipped agent groups are displayed.
._..
i _.
IIIPOS
AGENT GROUP STATUS41
STATE
INS
INS
INSI
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
III
I
fI
I
II
I
I
I
I
I
I
I
II
II
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
; GROUP 0 000I
I004I
I016I
I031
i GROUP 1 005
I032
! GROUP 2 120
I
I
124I
I
128I
I GROUP 3 010
i GROUP 4 020
I
I
024
;GROUP5170I
174
;GROUP6070I
074I
j GROUP 7 080
I184I
STATE POS
INS
001
INS006
INS01700s
050
INS00700s
033
INS
12100s
12500s
129
INS011
INS02100s
025
INS
17100s
175
INS07100s
075
INS
081
00s185
STATE POS
INS002
INS014
INS
018
INS
INS
00800s
034
INS
122
00s12600s
130
INS112
INS022
00s026
INS
172
00s176
INS072
00s076
INS08200s
186
STATE POS
INS003
INS
015
INS019
INS00900s
035
INS
123
00s12700s
INS113
INS023
00s027
INS
17300s
177
INS07300s
077
INS083
00s187
i ENTER (E), REPEAT (R), OR TRANSACTION NUMBER (O-224)
i whereI
(POS= Agent position (O---191)
I STATE = In-service/out-of-service stateI
INS00s
INS00s
INS
INS00s
INS00s
INS00s
INS00s
>
L-------------------------------------------------------------------J
M-30281875210 
						

							- -TL-130200-1001
Night Destination of8.7.3 ‘Night Destination of All Agent Groups (transaction 42)
All Agent Groupsallows the user to see night destinations for all agent groups.
Night destinations include the following:
. .l Another agent group
l A directory number
@ An attendant
l A trunk group
l Third recorded announcement
* No destination
Night DestinationThe night destination of an agent group can be changed to a
trunk group if the following conditions are met:
1. All CAS trunk groups assigned to the agent group whose night
destination is being changed must have disconnect supervisor
in either an incoming or two-way state
2. The trunk group used for the new night destination must have
its trunk direction in either an outgoing or two-way state.
3. The destination trunk group must be one of the following:
- Central Office (CO)
- Foreign Exchange (FX)
- TIE
- WATS
4. If CAS trunk groups assigned to the agent group whose night
destination is being changed does not have disconnect
supervisor in either an incoming or two-way state, this agent’s
group night destination cannot be changed to a trunk group.
5. If the trunk group used for the new night destination does not
have its trunk direction in either an outgoing or two-way state,
or if the destination trunk group is not one of those four listed
above, the trunk group that was to be used for the agent
group’s night destination cannot be used.
52108/87M-303 
						

							TL-130200-I 001Change the8.7.4 Change the Group/Supervisor of an Agent Position
Group/Supervisor(transaction 43) allows the user to change the agent group and/or
of an Agent Positionsupervisor of a specified agent position.
Change the State87.5 Change the State of an Agent Position (transaction 44)
of an Agent Positionallows the user to place an agent position in-service, or take a
position out of service. Validity checks only the position number.
If the supervisor attempts to place an in-service position into an
out-of-service state while it is handling a call, the following
events will occur:
1.. The position is removed from the active agent group.
2. The supervisor receives a delayed message when the position
is actually placed out-of-service.
These events cause a warning message if the last in-service
position in an agent group is placed out-of-service, or if the
new state is the same as the existing state. If the new state is the
same as the existing state, the change is not processed. If a
position is placed out-of-service while an agent is still logged
on, a log off function is performed by the agent.
IIICHANGE THE GROUP/SUPERVISOR OF AN AGENT POSITION 43I;
II
IAGENT POSITION (0--- > 191)> 20.I
II
I
ICURRENT AGENT GROUP IS 5, CURRENT SUPERVISOR IS 3I
III
NEW AGENT GROUP 
(0--->7) >4.II
Ii
I
ISUPERVISOR 
(1--- > 8)> 8.III
IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) >Y.II
IIENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >iL------_----__-----___-_____-___________------------------------------~
IIIIICHANGE THE STATE OF AN AGENT POSITION44I
II
I
I
IAGENT POSITION (0--- > 191)> 11.I
IIII
IAGENT POSITION 01 
-I HAS A CURRENT STATUS OF: INSI
IIIIINEW POSITION STATUS (INSOOS) >OOS.I
III
IDO YOU WANT TO EXECUTE THIS CHANGE (Y/N) 
BY.II
IENTER END (E), REPEAT (R), OR TRANSACTION NUMBER (O-224) >L-----------__-___--_----___-___________------------------------------M-304
8187