GTE Omni Si Database Technical Practices Manual

							TL-130400-I 001Table 16.1Entry Field for Record Code CFCOMMENTS
00-15 = numberableclassof service for the
00-l 5 = number-The n-displayable class of service must
ear on Record Code NC.
announcer.
nnouncer PEC
must alsobe dashed.
-If an entry is made in this field, columns
18-20 must have an entry.
NOTE: If column 16 is dashed, this field must
be dashed. If column 16 is Y, this field must
not be dashed.
18-20Camp on000-063 = trunkIndicate the trunk number that the RLT camps
Recordernumber
on to.Announcer-mm = N/A-The trunk listed should be a member of a
Grouptrunk group marked for recorder announcer on
Record Code 
Tl.-The trunk number field must correspond to a
TC form defining a recorder announcer.
-In order to work properly, the recorder
announcer indicated must be used for this
feature only.
SVR 5210
8187D-305 
						

							-TL-130400-1001
Record Code AD:16.2 Record Code AD, Figure 16.2, defines the agent position
Agent Positiondata required for the CAS Main and ACD operations. The system
supports a maximum of 192 agents.
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Figure 16.2Record Code AD: Agent Position Data Sheet
Table 16.2Entry Fields For Record Code AD
COL.NO.
12
13-15
16-19
20
21-24
D-306
COL.NAME
Agent Group
Agent Position
Number
Line Number
Supervisory
Position
(Supervisor)
Supervisor
Position
(Line Number of
Supervisor Line
2)VALID
ENTRIES
O-7 = number000-l 
91= number
0000-9999 =
number
--mm = N/AY = supervisory
position
N = agent position
0000-9999 =number (right
justify 3-digit
numbers)
---- = agentposition
8187COMMENTS
Select the agent group number for each of the
agent positions.
Select the agent position number. This field
cannot be dashed.
ldentjfy the line number associated with the
line 1 pushbutton on all Agent Instrument
positions.
Enter Y if this Agent Instrument is used as a
supervisor position.
-The system supports a maximum of 8
supervisors.
Identify the line number for line 2 of an Agent
Instrument being used as a supervisor
position.
- All supervisor positions are allowed a
maximum of two directory numbers.
SVR 5210 
						

							TL-130400-1001COL.NO.
Table 16.2Entry Fields for Record Code AD (Continued)
COL.VALID
NAMEENTRIESCOMMENTS
25Allow Agent toA = originatingEnter A if the Agent Instrument can make calls
Originate Callscalls is allowed onon line 1.
on Line 1
line 1NOTE: An Agent Instrument can be assigneds-- = originating
up to two directory numbers. If two directory. . . .calls is not allowednumbers are assigned, it is recommended to
on line 1disallow outgoing calls on line 1.
26-27Supervisor
01-08 =Indicate what supervisor number is given to
Number 
‘-supervisor number this agent.
-The system supports a maximum of 8
supervisors per system.
28
29Supervisor
Silent Monitor
Link Card
Location:
PECY = silent monitorEnter Y if the silent monitor feature can be
allowed
used.
- = not selected-This feature is used by supervisors only.
0 = PEC numberIf the CAS 
Main/ACD instrument is a PACET
- = no selection(Programmable AttendanvAgent Console
NOTE: Enter PECElectronic Telephone), use an unused circuit
0.on FB-17209 card.
-Fill in the card location here and in columns
30-33.
30Link Card
A-D = groupWhich group (A, B, C, or D) within PEC 0 is
Location: Group numberthis card?
31-32Link Card00-l 1 = slotWhich card slot within the group is this card?
Location: Cardnumber
Slot
33Link CardO-1 = circuitLocation: Circuit number
Number
- = no selectionWhich circuit on the card is being used?
SVR 5210
8187D-307 
						

							TL-130400-1001Record Code AF:
Limited Automatic16.3 Record Code AF, Figure 16.3, defines the ACD trunk group
pilot number or numbers allowed access to the recorder
Call Distributionannouncer when all stations are busy. The system supports a
Featuremaximum of four ACD trunk group pilot numbers.
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-+-+-+-u-+-+-+-+-+-1.$16lOlAl FI I I I I II-L-A-&-L-LA-L-I-A-L-.I.
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-a.-*-*-
Figure 16.3
Record Code AF:
-,-i-,-,-,-21212121212I21314151617
-+-+-+-+-+-:I I I I II-A.-a-A.-I-*-.I.
--me-r-------------,-------------~
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I I I I I I I I I I I I I I I ,I-*-A-*-A-L-A.-A-A-a-A--L--A.- - -
Limited Automatic Call Distribution Feature Data
Sheet
D-3088187 
						

							TL-130400-1001
Table 16.3Entry Fields for Record Code AFCOL.
COL.VALID
NO.NAMEENTRIESCOMMENTS
a
12-27
Automatic Call0000-9999 = pilotThis field determines the ACD trunk group pilot
Distribution Pilot numbernumber (l-4) that diverts to a recorder
Numbers l-4or 000-999announcer message when all stations in the
m-mm = N/Ahunt group are busy.. . . .-All ACD pilot numbers must appear as a
pilot number on Record Code HG.
NOTE: The ACD pilot number fields must use_
dashes consistently (e.g., 4321 = allowed;
---- = allowed; 
43-- = not allowed).
28-30Delay Between001-255 =When a call is in queue for the ACD group,
Incomingsecondsthis field determines the number of seconds a
Seizure and
m-m = N/Acall will wait in that queue before it is sent to
Divert tothe recorder announcer message.
Recorder-If the agent does not answer the queued call
Announcerwithin this timing parameter, the call is
forwarded to the recorder announcer
message.
31-32Calls Waiting
01-l 5 = numberIndicate the number of calls waiting in queue
120-IPM Flash-- = N/Abefore the call pressure indicator flashes at a
Raterate of 120 IPMs.33-34
Calls Waiting01-l 5 = numberIndicate the number of calls waiting in queue
30-IPM Flash
-- = N/Abefore the call pressure indicator flashes at a
Raterate of 30 IPMs.-This number should be less than the
number entered in columns 31-32.
35-37Tone Type AfterRBT = ringbackEnter MQC if a caller who has heard the
Recordertonerecorder announcer message hears music on
AnnouncerMQC = music onhold after the message.
holdEnter RBT if a caller who has heard the
recorder announcer message hears 
ringbacktone after the message. 
Ringback tone is the
sound heard when the phone is ringing.
-To set up the 
intercept-to-recorder-announcer condition, Record Code 
IR must be
used. One predefined condition for this
application is found on Record Code IR; it is
route number 10. For intercept route number
10, Record Code 
IR must be used.
NOTE: It is recommended to send the call to
music on hold.
SVR 5210
8187D-309 
						

							--TL-130400-1001
Record Code AG:16.4 Record Code AG, Figure 16.4, defines the characteristics of
Agent Groupthe agent groups. The system supports a maximum of eight
agent groups.
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Figure 16.4Record Code AG: Agent Group Data Sheet
D-31 08187SVR 5210 
						

							TL-130400-1001
Table 16.4Entry Fields for Record Code AGCOMMENTS
This field determines the agent group number.
musrc source IS proveon hold. If a music source is not
is in. If the system goes down,
is set here is the mode in 
whitoperate 24 hours a day with no operator to
changeday/mode
if thesystemgoesdown.
announcer
AT = attendantIf -- (no destination) is used, then 
ringbacktone is heard.
0128 = console
0
0064 = console 10192 = console
0announcer
message played
or no divert
SW 52108187D-31 1 
						

							--TL-130400-l 001
Table 16.4
Entry Fields for Record Code AG (Continued)
COL.COL.VALID
NO.NAME
ENTRIESCOMMENTS
31-32Alternate DivertLN = lineIf a call remains in an agent queue longer than
DestinationTK = trunk group
the time selected in columns 37-39, this field
AG = agent group
determines the alternate divert destination
=.RA = recorder
type.. .announcer-Columns 33-36 define what line, trunk or
AT = Attendant
agent group, etc. the destination is.
ConsoleNOTE: If an entry is made in this field, then an
._-- = no alternate
entry is required in columns 33-39.
33-36Alternate Divert0000-9999 = lineAssign the alternate divert destination here.
Destinationnumber-If a line is used and three-digit numbers
Identifier
0000-0063 =are in effect, the numbers must be right
trunk groupjustified.
number-If ---- (for no divert recorder announcer
0000-0007 =message played) is used, it defaults to
agent groupnumber 3, which is the night recording.
number-The night recording indicates that the office
0, 64, 128, oris closed.
192 = AttendantNOTE: If an entry is made in this field, then an
Consoleentry is required in columns 31-32 and 
37-combination
39.number
-- 
zt nodivert recorder
announcer
message played
37-39Alternate Divert000-225 =Assign the number of seconds a call must wait
Destinationseconds
in queue before it is forwarded to the alternate
Tlming
--- = not useddivert destination.
Note: If an entry is made in this field, then an
entry is required in columns 31-32 and 33-
39.
40Play RecorderY = RA 
#1Indicate whether or not recorder announcer #lAnnouncer 
#lN = not usedis played before the call is routed to an agent.
Before Routing-The recording will play only once.
to Agent Group
41Recorder
Announcer 
#l
l=RA#lIf a recorder announcer is played, this field
A = alternate RA 
#ldetermines whether recorder announcer #I or
- = not usedalternate recorder announcer #1 will be
played.
-The recording will play only once.
D-31 28187SVR 5210 
						

							-TL-130400-1001
Table 
16.%Entry Fields for Record Code AG (Continued)
COL.NAMEVALID
ENTRIESCOMMENTS
42-44
. . .45Time Between
Recorder
Announcer 
#Iand Recorder
Announcer 
#2Recorder
Announcer 
#2
001-255 =seconds
--- = not usedAssign the number of seconds between
playing RA 
#1 and RA #2.
2=RA#2A = alternate RA 
#2
- = not usedIf a recorder announcer is to be played, this
field determines whether recorder announcer#2 or alternate recorder announcer #2 is
played.
-The recording is played only once unless
column 46 is marked Y.
This field determines whether or not recorder
announcer 
#2 is to be repeated.
46
47-49Repeat
Recorder
Announcer 
#2Time Between
Repeats of
Recorder
Announcer 
#2Y = repeat RA 
#2
N = not used
001-255 =seconds
--- = not usedThis field determines the number of seconds
between playing the repeats of recorder
announcer #2.Recorder
Announcer 
#3
50
51-53
2=RA#2Indicate whether or not recorder announcer #3
- = not used
is played.
-Recorder announcer 
#3 is used for the night
recording.
Call Waiting
Level 
#l001-255 = number
of calls
--- = not usedThis field determines the number of calls for
call waiting level 
#l.-This feature is the light on the Agent
Instrument that indicates the number of calls in
queue.Assign the number of calls for call waiting
level 
#2. 54-56Call Waiting
Level #2
001-255 = number
of calls
--- = not used
57-59Call Waiting
Level 
#3Assign the number of calls for call waiting
level #3.001-255 = number
of calls
--- = not used
0000-9999 = linenumber
---- 
= not
used 60-63Pilot Number of
Agent GroupIdentify the pilot number of the agent group.
-Three-digit numbers should be right
justified.
64Repertory DialO-3 = numberThe system can support only four instruments,
Set
- = not usedwith this feature.
SVR 5210
8167D-31 3 
						

							TL-130400-100165
66-68
69-71
72
73
74
75
76
b
77
D-31 4Table 16.4Entry Fields for Record Code 
AG (Continued)
COL.NAME
Agent Hands 
-Free Operation
Time in Work
State 
‘IForce
Administration
Data System
Call Delay Time
Early Unstaff
CAS Local
Flash
Alert Tone
Agent Transfer
Terminate to
Agent
Line/Attendant
Transfer to
Agent Line 1VALID
ENTRIES
Y = used
- = not used
001-254 =
secondsINF = infinite time
(as much time as
is needed before
an.other call
comes in)
--- = not used
--- = onlyallowed entry
E = early unstaffed
- = not allowed
M = CAS Main or
ACD
- = CAS Branch
(default)M = CAS Main
- = CAS Branch
X = agent transfer
- = not allowed
T = terminate to
agent
- = not allowed
X = allowed
- = not allowedCOMMENTS
This field determines whether or not the agent
is allowed hands-free operation.
Enter the time allowed for the agent to be in
the work state.
-When the agent is in the work’state, calls
are not sent to the agent’s telephone.
-This gives the agent time to complete
necessary paper work before another call
comes in.
This feature is not supported by the 
OMNI Sland must be dashed.
If an IFP is used, the feature is built in.
-This feature acts like forward busy.
Enter M if a relay flash is allowed to the CAS
Main or the CAS Branch.
Enter M if a alerting tone is provided by the
CAS Main or the CAS Branch.
Enter X if the agent is allowed to transfer calls.
This field determines whether or not the agent
is allowed to receive transferred calls.
-If a T is marked, then the agent is allowed to
receive in-house calls.
This field determines whether or not the agent
is allowed to receive transferred attendant or
line calls on line 1.
-If an X is marked, then the agent is allowed
to receive transferred external calls.
8187SVR 5210