GTE Omni Si Database Technical Practices Manual
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5210TL-130200-1001 FeaturephoneDescription: Troubleshooting ChartsThe Featurephone does not operate. The Featurephone pushbuttons and displays do not function properly; the system does not respond to one or more of the Featurephonepushbuttons. *START -.Lz0A FEATUREPHONE DOES NOT OPERATE AT ALL.EXECUTE A “FORCE DOWNLOAD (PEC #) (SID)” MAINTENANCE REQUEST. IVERIFY THAT THE FEATUREPHONE IS PROPERLY CONNECTED TO ITS POWER SOURCE AND IS RECEIVING POWER. IVOICE CHANNEL? VOICE CHANNEL? BOTH MISSING BOTH MISSING 1ONLY VOICE MISSING 4IF THE PROBLEM IS STILL PRESENT, REINSTALL THE ORIGINAL FEATUREPHONE AND REPLACE THE CIP, VCIP, OR DVCIP CARD. EXECUTE “FORCE DOWNLOAD”. GO TO FIGURE 5-8. Figure 5.4Featurephone Troubleshooting Flowchart (Sheet 1 of 3) 8187
TL-130200-1001 IF THE PROBLEM IS STILL PRESENT, REINSTALL THE ORIGINAL CIP, VCIP, REPLACE THE FOLLOWING CARDS IN SEQUENCE: PCMFS X/5 OR Y/l 5 (NOTES 1 AND 2). MPB85 X/4 OR Y/5 (NOTE 1) IF PROBLEM IS STILL PRESENT, REINSTALL ORIGINAL CARDS. cREPLACE THE FOLLOWING CARDS IN SEQUENCE: CHM85 X/l, Y/15 (NOTES 1 AND 2). IF PROBLEM IS STILL PRESENT, REINSTALL ORIGINAL CARDS. 1 clBNOTES: I. See paragraph 1.4.5 2.Before removing or replacing thesecards, disconnect the cable from the front of the card. Figure 5.4Featurephone Troubleshooting Flowchart (Sheet 2 of 3) M-l 66 m375210
-_. .TL-130200-1001 5210 B PREPLACE THE EPCMN CARD Y/9 (NOTES 1 AND 2). IF THE PROBLEM IS STILL PRESENT, REINSTALL THE ORIGINAL CARDS. IIF THE PROBLEM IS STILL PRESENT, NOTES: 1.See paragraph 1.4.5. 2. Before removing or replacing these cards, disconnect the cable from the front of the card. Figure 5.4 Featurephone Troubleshooting Flowchart (Sheet 3 of 3) 8l87M-l 67
TL-130200-1001 . REPLACE FEATUREPHONE AND EXECUTE A “FORCE DOWNLOAD.” IF THE PROBLEM IS STILL PRESENT, REINSTALL THE ORIGINAL FEATUREPHONE AND REPLACE THE CIP, VCIP, OR DVCIPCARD (SEE NOTE). IENDIL/NOTE: See paragraph 1.45. Figure 5.5Featurephone Control and Indicator Troubleshooting Flowchart 81875210
TL-130200-1001Station/Line/TrunkDescription: TroubleshootingStations are unable to complete DTMF calls properly. They are having problems completing calls or are getting wrong-terminators. Stations are having transmission problems such as no transmission, double connections, no tones, and the wrong tones. A station will not ring at all, or it rings without interruption. A line or trunk does not function properly. NO STATION DiMF. cIS THE PROBLEM ONE YES IS THE PROBLEM ONLY ON LINE YESNO v Figure 5.6Station DTMF Troubleshooting Flowchart (Sheet 1 of 2) 5210a/a7M-169
TL-130200-1001A PONLYONE-FILE OR YESREPLACE THE TELEPHONE IF PROBLEM IS NOT SOLVED, REINSERT THE ORIGINAL CARD.IF THE PROBLEM IS NOT SOLVED, THEN REPLACE THE FOLLOWINGREINSTALL THE ORIGINAL LINE CARDS IN SEQUENCE:CARD OR TELEPHONE. A. CHM85 CARD X?l OR Y/15 (NOTES 1 AND 2) B. MP85 CARD X/4 OR Y/5 (NOTE 1). C. MPB85 CARD X/4 OR Y/5 (NOTE disconnect the cables from the front of the card. Figure 5.6Station DTMF Troubleshooting Flowchart (Sheet 2 of 2) 8l875210
TL-130200-1001 START7 INO RINGING OR CONSTANT RINGINGI . . 1NO PROBLEM INVOLVE PROBLEM INVOLVE THE ENTIRE THE ENTIRE YES YES 1NO /YES clA rREPLACE THE FAULTY LINE CARD (PLCC) (NOTE). IF THE PROBLEM IS NOT SOLVED, REINSERT THE ORIGINAL CARD. REPLACE THE PSUPY CARD (NOTE 1). IF THE PROBLEM IS NOT SOLVED, REINSERT THE ORIGINAL CARD. e nBNOTE: Ses paragraph 1.4.5. Figure 5.7Ringing Operation Troubleshooting Flowchart (Sheet 1 of 3)5210 ah37M-171
--TL-130200-1001 r-lBV 1-IS THE PROBLEMONLY IN ONE 1NO 1NO .REPLACE THE ASSOCIATED MPB85 IN X/4 OR Y/5 (NOTE) IF THE PROBLEM IS NOT SOLVED, REINSERT THE ORIGINAL MPB85 CARD (NOTE). NOTE: See paragraph 1.4.5. Figure 5.7Ringing Operation Troubleshooting Flowchart (Sheet 2 of 3) M-l 72 81875210
TL-130200-1001F u -.-1 . .IS THERERINGING VOLTAGE AT THE POWER SUPPLY? INO 0 GNOTE: See paragraph 1.4.5. Figure 5.7Ringing Operation Troubleshooting Flowchart (Sheet 3 of 3)5210 8187M-173
TL-130200-1001 IF THE PROBLEM IS NOT SOLVED, REINSERT THE ORIGINAL LINE CARD(S) AND REPLACE THE ASSOCIATED MPB85 CARD. (SEE NOTE). NOTE: See paragraph 1.4.5. M-174a/a7 Figure 5.8Analog Line Operation Troubleshooting Flowchart 5210