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Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual
Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual
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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 61 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVS75/100/200 Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs. Ta b l e 1 7 PBX TypeOther ManufacturersT308 T616T1232/ TA seriesT96 T336TD816/ 1232/308TD500 Integration Mode None None None None None None None None Inband Inband Inband Inband Inband Inband Operator Transfer SequenceFX (A) FTX (A)FTX (A)FTX (A) FTX (A)FTX (A)FTX (A) FTX (A) Extension Transfer SequenceFX (A) FTX (A)FTX (A)FTX (A) FTX (A)FTX (A)FTX (A) FTX (A) Alternate Extension Transfer SequenceFX (A) FTX (A)FTX (A)FTX (A) FTX (A)FTX (A)FTX (A) FTX (A) Reconnect Sequence on BusyFWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No- AnswerFWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on ReFuse CallFWW FWW FWW FWW FWW FWW FWW FWW Light-On Sequence for Message Waiting Lamp* N/A N/A T701X# T#91X T9XT701X T701X Light-Off Sequence for Message Waiting Lamp* N/A N/A T702X# T#90X T#9X T700X T700X Call Waiting Sequence* N/A N/A 1 N/A N/A 1 1
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 62INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.2 KX-T123211D Software Verification and Programming 1.Check the software version of the KX-T123211D by using System Program [98], which shows the software version number: Y201Z940430 (TM3) The underlined digits represent the software production date code (format YYMMDD). In this example, the date code is April 30, 1994 (year, month, day). For this software version, the software production date of the VPS must be April 30, 1994, or later. If the software production date of the PBX is earlier than 4/30/94, call National Parts Center (1-800-833-9626) to order a software upgrade. 2.Enable System Program [80] for each extension connected to the VPS. This parameter is used to tell the KX-T123211D which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and DTMF call status signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and DTMF integration features are also enabled. 3.Enable System Program [81] to turn on DTMF Integration. On extensions with the Voice Mail port parameter enabled, the KX-T123211D can send codes (DTMF tones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls; CO line calls only indicate disconnect (provided the KX-T123211D is programmed for CPC detection and the CO sends the CPC signal). Refer to the Table 16 in Section 3.2.4 PBX Interface Parameters. 4.Put all extensions connected to the VPS into 1 extension group using System Program [60]. Reserve this extension group for these extensions! Do not mix other extensions into this group. 5.Enable hunting for the VPS extension group using System Program [08]. Release Sequence for Call Waiting* N/A N/A F N/A N/A F F N/A Not Available * Check with manufacturer. (A) Adding A for answer to the operator and extension transfer eliminates the message: You have a call when the AA transfers a call. The VPS disconnects after the line is answered. Adding D for disconnect creates a blind transfer.Table 17 PBX TypeOther ManufacturersT308 T616T1232/ TA seriesT96 T336TD816/ 1232/308TD500
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 63 6.Set the hunting type for the VPS extension group to circular using System Program [09]. 7.At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-T123211D from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording. 8.At every users extension, go off-hook and dial 7192#. This sets the proper Follow-on ID sequences so that forwarded calls go directly to the extensions mailbox. The KX- T123211D automatically sends the extensions digits to the Voice Mail port before connecting the caller. For Follow-on ID to work: • Ports connected to the TVS75/100/200 must be assigned as Voice Mail ports. • Extensions must be forwarded to the first port of the Voice Mail (using the Busy/No- Answer mode or the All Calls mode). • The mailbox number should be the same as the extension number. Interaction with other features: •Call Forwarding — If the extension is forwarded to an extension that is also forwarded, the forwarding will not work. •Call Hunting — Hunting does not interfere with Follow-on ID. •Call Transfer — Calls transferred to an extension with Follow-on ID and call forwarding enabled will be forwarded directly to the mailbox. •Data Line Security — We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording by Executive Override tone or Call Waiting tone. 9.Select the appropriate CO Line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended CO Line feature settings: a) If the KX-TVS75/100/200 is answering all incoming calls: CO Mode — Use System Programs [51] and [52] to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-T123211D will allow incoming CO calls to hunt only if the CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. b) If the KX-TVS75/100/200 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing at the operators extension (jack). Assign CO lines to ring at VPS ports as suggested below.
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 64INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Delayed Ringing Assignment — To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the KX-TVS75/100/200. Use System Programs [49] (Day Mode) and [50] (Night Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [51] and [52] to set this parameter. c) If the KX-TVS75/100/200 is only answering calls not answered by user extensions: Flexible Ringing Assignment — For each applicable CO line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing on every extension (jack) that you want to have ring. Refer to chart above (9B) for suggested CO line assignments. Delayed Ringing Assignment — To give users time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the KX-TVS75/100/200. Use System Programs [49] (Day Mode) and [50] (Night Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [51] and [52] to set this parameter. 3.3.3 KX-TA624 Programming for Inband Integration 1.Enable System Program [102] for each extension connected to the VPS. This parameter is used to tell the KX-TA624 which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and DTMF call status Signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and DTMF Integration features are also enabled. 2.Enable System Program [103] to turn on DTMF Integration. On extensions with the Voice Mail port parameter enabled, the KX-TA624 can send codes (DTMF tones) to indicate call states; this increase VPS efficiency. Codes apply to all transferred calls: CO line calls only indicate disconnect (provided the TA624 is programmed for CPC Detection and the CO sends the CPC signal). Refer to the Table 16 in Section 3.2.4 PBX Interface Parameters.Table 18 2 CO Lines, 4 Ports CO Lines Ports 11, 3 22, 4
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 65 3.Put all extensions connected to the VPS into 1 extension group using System Program [600]. Reserve this extension group for these extensions! Do not mix other extensions into this group. 4.Enable hunting for the VPS extension group(s) using System Program [100]. 5.Set the hunting type for the VPS extension groups to circular using System Program [101]. 6.At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA624 from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording. 7.Select the appropriate CO Line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended CO Line feature settings: a)If the KX-TVS75/100/200 is answering all incoming calls: CO Mode — Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-TA624 will allow incoming CO calls to hunt only if the CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do not hunt. b)If the KX-TVS75/100/200 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing at the operators extension (jack). Assign CO line to ring at VPS ports as suggested below. Delayed Ringing Assignment — To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the KX-TVS75/100/200. Use System Programs [411] (Day Mode), [412] (Night Mode) and [413] (Lunch Mode). Assign CO lines to ring at VPS ports as suggested above. CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode) and [416] (Lunch Mode) to set this parameter.
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 66INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS c)If the KX-TVS75/100/200 is only answering calls not answered by user extensions: Flexible Ringing Assignment — For each applicable CO line, use System Programs [408] (Day Mode), [409] (Night Mode) and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Refer to chart above for suggested CO line assignments. Delayed Ringing Assignment — To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the KX-TVS75/100/200. Use System Programs [411] (Day Mode), [412] (Night Mode) and [413] (Lunch Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode) and [416] (Lunch Mode) to set this parameter. 3.3.4 Programming the KX-TD816, KX-TD1232 and KX-TD308 for Voice Mail Integration with Inband Signaling Select the station ports to be connected to the VPS. Only use 2 station ports from each station card because there are only 2 DTMF receivers on each card. For example: connect station 107, 108, 215, and 216. Plug each station into a Voice Mail port. Go into System Program [602] and assign the Voice Mail stations to a different extension group. By default, all stations are in Extension Group 1. Go into System Program [106] and assign the new Extension Group to Auto Attendant (AA). 3.3.5 KX-TD816 and KX-TD1232 for Voice Mail Integration with Inband Signaling via the Operating and Maintenance Tool 1.Go to the Main Menu. Choose System Data Programing. (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the DISK File Management Menu (Item 3). • Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu.Table 19 2 CO Lines, 4 Port CO Lines Ports 11,3 22,4
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 67 Main Menu 2.Choose Station from the System Data Programming Main Menu. System Data Programming Main Menu 3.Choose Station Setting 1 from the Station Menu. Station Menu 4.Enable XDP ports. Place Voice Mail extensions in Extension Group 8. 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] 1. Line 2. Station 3. System 4. Toll Restriction 5. ARS 6. Aux. Ports 7. Additional Function Select the number : [ 2 ] 1. Station Setting 1 2. Station Setting 2 3. Station Setting 3 4. Station Setting 4 5. Flexible Keys 1 6. Flexible Keys 2 7. DSS Select the number : [ 1 ]
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 68INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Station Setting 1 5.Return to the System Data Programming Main Menu. Select System. 6.Choose Miscellaneous from the System Menu. System Menu 7.Choose the Call Hunting extension group. Set the last extension group to [A] for Automated Attendant. Jack Et Name X E Doorphone LCS D X Day Night Mode P G 1 2 3 4 1 2 3 4 01-1 [ 101 ] [ ] N 01-2 [ 201 ] [ ] - 02-1 [ 102 ] [ ] N 02-2 [ 202 ] [ ] - 03-1 [ 103 ] [ ] N 03-2 [ 203 ] [ ] - 04-1 [ 104 ] [ ] N 04-2 [ 204 ] [ ] - 05-1 [ 105 ] [ ] Y 05-2 [ 205 ] [ ] - 06-1 [ 106 ] [ ] Y 06-2 [ 206 ] [ ] - 07-1 [ 107 ] [ ] Y 07-2 [ 207 ] [ ] - 08-1 [ 108 ] [ ] Y 08-2 [ 208 ] [ ] - [ 1 ] Y Y Y Y Y Y Y Y Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N 01. Day/Night 02. Class of Service 03. Speed Dial 04. Absent Message 05. Flexible Numbering 06. Account Code/Special Carrier 07. Timer 08. Voice Mail 09. Voice Mail Integration 10. Miscellaneous 11. System Time 12. Version Select the number: [ 10 ] on the KX-TD816 or KX- TD1232
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 69 Miscellaneous 8.Return to the System Data Programming Main Menu. Select Line. Program all lines DIL to the first extension of the Voice Mail hunt group. CO Line Setting 3.3.6 KX-TD308 for Voice Mail Integration with Inband Signaling via the Operating and Maintenance Tool 1.Go to the Main Menu. Choose System Data Programing. (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the DISK File Management Menu (Item 3). • Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu. Password => [1234 ] Operator-1 => Jack [01] Operator-1 => Disable Manager => Disable Local Access => Priority = TRG No. = Call Hunting => EXG No. = SPD TRS Override CO Auto-Hold by Push DSS-Key Adjust Time => Disable => Enable => [01:00] AM1 D2 D3 D4 D5 D6 D7 D8 [1] [2] [3] [4] [5] [6] [7] [8] 12345678 A CO C T D PD C CPC DIL 1:1 No O R I PT I Detection EXT No LF NGA SM D Out NightMode Day 01 Y [1] D 1080 N DisableEXT[205] 400msEXT[205] 02 Y [2] D 1080 N DisableEXT[205] 400msEXT[205] 03 Y [3] D 1080 N DisableEXT[205] 400msEXT[205] 04 Y [4] D 1080 N DisableEXT[205] 400msEXT[205] 05 Y [5] D 1080 N DisableEXT[205] 400msEXT[205] 06 Y [6] D 1080 N DisableEXT[205] 400msEXT[205] 07 Y [7] D 1080 N DisableEXT[205] 400msEXT[205] 08 Y [8] D 1080 N DisableEXT[205] 400msEXT[205] 09 Y [8] D 1080 N DisableEXT[205] 400msEXT[205] 10 Y [8] D 1080 N DisableEXT[205] 400msEXT[205] 11 Y [8] D 1080 N DisableEXT[205] 400msEXT[205] 12 Y [8] D 1080 N DisableEXT[205] 400msEXT[205]
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 70INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Main Menu 2.Choose Station (ALT-S) from the System Data Programming Main Menu. System Data Programming Main Menu 3.Choose Settings (1) in the Sub Menu. Sub Menu 4.Choose which single line extensions will be attached to Voice Mail. If using XDP ports, enable XDP for the connect jacks. Please Voice Mail extensions in Extension Group 8. 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select menu Number : [ ] AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) TRS (ALT-A) Settings (1) Settings (2) CO Line (O)utgoing (D)il Line : N Flex (C)o Keys : 1-24 Flex (P)F Buttons : 1-121 2 O D C P