Home
>
Panasonic
>
Communications System
>
Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual
Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual
Have a look at the manual Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 10737 Panasonic manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
MESSAGE MANAGERS GUIDE261 Appendix D MESSAGE MANAGERS GUIDE
D1 ACCESSING THE MESSAGE MANAGERS MAILBOX 262MESSAGE MANAGERS GUIDE D1 ACCESSING THE MESSAGE MANAGERS MAILBOX The Message Managers Mailbox must be accessed before any Message Manager task can be completed. Three items of information are required before accessing the Message Managers Mailbox — the telephone number connected directly to the Voice Mail Service, the Message Managers Mailbox Number, and the Message Managers Password. The Message Managers Mailbox Number is 98, 998, 998, or 99998 depending upon the mailbox number length specified in System Programming. The Message Managers password is assigned through the Message Managers Service. To Access the Message Managers Mailbox 1. Dial the extension number connected to the Voice Mail Service. Or Dial any VPS extension number and Press [#] [6] (Service Access Command). 2.Press [ ], then enter the Message Managers Mailbox Number 98, 998, 9998, or 99998. 3.Type the Password followed by [#]. The Main Command Menu will be displayed. Please enter your partys mailbox number. To enter by name, press [#] and [1]. If you are using a rotary telephone, stay on the line. To call the operator, press [0]. Enter your password, followed by [#]. To transfer General Delivery Mailbox messages, press [1]. To set up message waiting notification, press [2]. To customize your mailbox, press [3]. To set the clock, press [4]. To modify message, press [5]. To end this call, press [ ].
D2 MANAGING THE GENERAL DELIVERY MAILBOX MESSAGE MANAGERS GUIDE 263 D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Managers functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox. This can be done at any time using the telephone. Listening to Messages The status of the General Delivery Mailbox is monitored through the Message Managers Mailbox. Messages stored there can be listened to and, if necessary, transferred to their intended recipients. 1.Log in the Main Command Menu. 2.The VPS plays the number of new messages. Press [1] to listen to the messages. 3.The VPS plays each message with the sender identified along with when the message was recorded. Press [0] to listen to the entire help menu. • [1] Repeat this Message • [1] [1] Replay the Previous Message • [2] Play the Next Message • [3] Erase this Message • [4] Reply • [5] Rewind • [6] Fast Forward • [7] Transfer • [8] Message Scan Note End the call by Pressing [#] [9]. Transferring Messages Messages left in the general delivery mailbox must be transferred to their intended recipients with any necessary attached voice comments. Once a message has been transferred, the original can be deleted from the General Delivery Mailbox. 1.Log in the Main Command Menu. 2.Press [1] to transfer messages from the General Delivery Mailbox. 3.The VPS plays the first (next/last) message. Press [7] to transfer the message. 4.Type the destination mailbox number.
D2 MANAGING THE GENERAL DELIVERY MAILBOX 264MESSAGE MANAGERS GUIDE 5.Press [2] to accept the number. 6.Press [2] to transfer with comment. Note Messages can be transferred without comment by Pressing [1]. A mailbox number can be added by Pressing [3]. The Mailing List can be reviewed by Pressing [4]. Message Transfer can be canceled by Pressing [5]. 7.Record the comments and Press [1]. 8.Press [2] to accept the comments entered.
D3 SETTING UP MESSAGE WAITING NOTIFICATION MESSAGE MANAGERS GUIDE 265 D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS is able to notify the Message Manager that unplayed messages are waiting in the Message Managers Mailbox. Two types of Message Waiting Notification are available — Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Managers Mailbox. 1.Log in the Main Command Menu. 2.Press [2] to set Message Waiting Notification. 3.Press [1] to change the Message Waiting Lamp Notification Status. 4.Press [1] to change the Message Waiting Lamp Notification Status, or [2] to accept it. Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recorded in the mailbox. Set the following parameters as appropriate. Setting Device Status For each device, the notification is enabled or disabled according to a preset schedule. The Message Manager cannot enable a device according to a schedule. The System Administrator must accomplish this task. (See Time frame 1, 2 in Table 44 in B2 SYSTEM ADMINISTRATION - MAILBOXES) 1.Log in the Main Command Menu. 2.Press [2] to set Message Waiting Notification. 3.Press [2] to change the notification method. • [1] Schedule (enabled on the schedule) • [2] Continuously (enabled whole day) • [3] Not Use (disabled whole day) 4.Type the notification device number. 5.Press [1], [2], or [3] to select the device status.
D3 SETTING UP MESSAGE WAITING NOTIFICATION 266MESSAGE MANAGERS GUIDE Assigning Notification Numbers Up to 3 telephone or beeper numbers can be set for message notification. The 0 to 9 keys, the tone/pulse switch, and the beeper Callback Number Display Entry Code [X] are used to make these assignments. When the Beeper Callback No. Entry Code is added at the end of a beeper number, the notification is made in a little different way. The VPS will ask the caller to enter the number to be called and will display this number on the beeper. The setting of the Callback Number Entry can be set to before the message, after the message, or with no message depending on System Programming. It is also possible to have the caller select whether or not enter a callback number. The System Manager must authorize the use of the Beeper Callback No. Entry Code. 1.Log in the Main Command Menu. 2.Press [2] to set Message Waiting Notification. 3.Press [3] to Assign Telephone Number. 4.Press [1] to change the first telephone number, [2] to change the second telephone number, or [3] to change the third telephone number. 5.Press [1] to set the telephone number. 6.Type the telephone number. 7.Press [2] to accept the entry. • [1] Change the telephone number • [2] Accept • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Set dial mode • [7] Insert a wait for dial tone • [8] Insert a beeper display command 8.Press [1] to be notified by telephone or [2] by a beeper.
D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX MESSAGE MANAGERS GUIDE 267 D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX The Message Manager is able to customize the Message Managers Mailbox by specifying the password and the extension numbers of Operator 1, 2, and 3. Message Managers Password The password can be specified at any time using the telephone. The password contains up to 8 numeric characters and must be entered to execute the message management operation. Operators Extensions When callers require help they are transferred to an operator extension after Pressing [0] on their telephone keypad. Up to 3 operators (Operator 1, 2, 3) can be specified for both Day and Night modes. It is usual to set the Message Managers extension as Operator 1. 1.Log in the Main Command Menu. 2.Press [3] to Customize Mailbox. 3.The VPS plays the current password setting. Press [1] to change the password. Accept the current setting by Pressing [2]. 4.Type the password and Press [#]. 5.The VPS repeats what was entered. Press [2] to accept the entry. 6.The VPS plays the current operators extension setting. Press [1] to change the operators extension. If the operators extension is unassigned, go to step 7. Accept the current setting by Pressing [2]. 7.Type the extension number. 8.The VPS repeats the extension entered. Press [2] to accept the entry. 9.Repeat the steps 6-8 to assign the extension for the day and night modes for each operator.
D5 SETTING THE SYSTEM CLOCK 268MESSAGE MANAGERS GUIDE D5 SETTING THE SYSTEM CLOCK The system clock is set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting. The System Administrator and System Manager are also able to set this clock. The system automatically adjusts the time as appropriate when daylight saving time begins and ends. 1.Log in the Main Command Menu. 2.Press [4] to set the time and date. Note The clock setting menu cannot be accessed if the System Administrator or the System Manager is editing the time. 3.Press [1] to change the current setting. 4.Type the current time and Press [#]. Note Press [0] for help. For example, to enter 5 oclock, press 5 and # or to enter 5:15, press 5, 1, 5, and #. 5.Press [1] for AM or for [2] PM. 6.Press [2] to accept the time. 7.Press [1] to change the current date. 8.Type the current month and Press [#]. Note Press [0] for help. For example, to enter January, press 1 and #. 9.Type the day and Press [#]. 10. Type the last 2 digits of the year and Press [#]. 11. Press [2] to accept the date entered.
D6 RECORDING COMPANY MESSAGES MESSAGE MANAGERS GUIDE 269 D6 RECORDING COMPANY MESSAGES The Message Manager is responsible for recording messages or greetings. The maximum message length for all messages is 6 min. The following messages can be recorded using the Recording Messages Procedure: • Company Greetings - Up to 32 company business or non-business hour greetings can be selected, recorded, or deleted as necessary. • Company Name • Department Dialing Menu Messages - Only nine department dialing selections can be recorded (1-9). • Custom Service Menu Messages - The VPS accommodates up to 100 custom services that can be either recorded or deleted as necessary. • Voice Labels for Mailbox Lists - Up to 20 mailbox distribution group lists can be created by the System Administrator. The name of each list can be either recorded or erased by the Message Manager. • Selection Menus - Selection Menus support the VPS Multilingual Service and consist of the languages that this service supports. Recording Messages 1. Log in the Main Command Menu. 2.Press [5] to Modify Messages. 3.Select the number of the message to be recorded. • [1] Record Company Greetings • [2] Record Company Name • [3] Record Department Dialing Programming Menu • [4] Record Custom Service Menu • [5] Record Voice Labels for Mailbox Lists • [7] Record Selection Menus 4.For the parameter selected, follow the step indicated below: • 1 Record Company Greetings - Enter the Company Greeting Number (1-32). • 2 Record Company Name - Go to step 5. • 3 Department Dialing Programming Menu - Go to step 5. • 4 Custom Service Menu - Enter the Custom Number (1-100). • 5 Voice Labels for Mailbox Lists - Enter the Mailbox List Number to be labeled. • 7 Selection Menus - Go to step 5. 5.The VPS plays the current message. Press [1] to change the message. If a message has not been recorded for this number go to step 7. 6.Press [1] to record the message. Press [2] to erase the current message. 7.Record the message and Press [1].
D6 RECORDING COMPANY MESSAGES 270MESSAGE MANAGERS GUIDE 8.Press [2] to accept the message. Note Review the recorded message by Pressing [1]. Record a new message by Pressing [3]. Add a message by Pressing [4]. Erase a message and exit by Pressing [ ]. Note Other Company Greetings and Voice Labels for Mailbox Lists can be recorded by repeating steps 3-8. Note Record Custom Service Menu Messages - The final guidance message for Exit is recorded by Pressing [0]. Recording User Prompts User Prompts support the VPS multilingual Service (User 1 Prompt and User 2 Prompt). User Prompts are recorded in the personal computer (command SAVE through the RS-232C). Once they have been saved, they can be restored (with the command LOAD) at any time. The list of modifiable prompts and prompt numbers is located at the end of this section. 1.Log in the Main Command Menu. 2.Press [5] to modify Messages. 3.Press [6] to modify user prompts. 4.Press [1] to change User Prompt 1, or [2] to change User Prompt 2. 5.Press [1] to change the prompt specified. The prompt can be recorded in a row without reviewing the current recording by Pressing [2]. You will go to step 9. 6.Enter the prompt number. (The complete list of modifiable prompts is included at the end of this section.) 7.Press [1] to change the prompt. Press [2] to return to step 6. Turn off the specified prompt by Pressing [3]. 8.The VPS plays the current recording. Press [1] to change the prompt. To retain the current recording Press [2]. 9.Press [1] to record a new prompt. Press [2] to erase the current prompt. Turn off the specified prompt by Pressing [3]. 10.State a prompt and Press [1]. 11.Press [2] to accept the entry. 12.Record other user prompts by repeating steps 6 to 11. Note Review the recorded message by Pressing [1]. Record a new message by Pressing [3]. Add a message by Pressing [4]. Erase a message and exit by Pressing [ ].