Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							Table of Contents11
7.2.2 On-line Set (ONLN) .................................................................................................. 139
7.2.3 Set Password (PASS) ................................................................................................. 139
7.2.4 Set Time (TIME) ....................................................................................................... 140
7.2.5 Print Reports at Specified Time (PSET).................................................................... 140
7.2.6 Error Log Display (ELOG) ....................................................................................... 141
7.2.7 Saving the System Data to the Backup Device (SAVE) ............................................ 144
7.2.8 Loading New or Saved Data to the VPS (LOAD)..................................................... 145
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................146
7.2.10 Program Version Display (VERS)........................................................................... 147
7.2.11 Custom Service Report (CREP) .............................................................................. 147
7.2.12 Custom Service Menu Access Count Clear (CCLR) .............................................. 148
7.2.13 Message Waiting Lamp Retry Times (MWL) ......................................................... 148
7.2.14 Setting Minimum Recording Length (MRL) .......................................................... 149
7.2.15 Modified Prompt List (MPLT) ................................................................................ 149
7.2.16 Utility Command List (HELP) ................................................................................ 150
7.2.17 Quick Setup (QSET) ............................................................................................... 150
7.2.18 Circuit Condition Display (LMON) ........................................................................ 151
7.2.19 DTMF Information Display (PUTD) ...................................................................... 151
7.3 SYSTEM REPORTS .................................................................................................. 153
7.3.1 Mailbox Assignments................................................................................................ 153
7.3.2 COS (Class of Service) Assignments ........................................................................ 154
7.3.3 System Service Report .............................................................................................. 155
7.3.4 Call Account Report .................................................................................................. 156
7.3.5 Port Usage Report .....................................................................................................156
7.3.6 Port Usage Statistics Clear ........................................................................................ 157
7.3.7 Disk Usage Report .................................................................................................... 158
7.3.8 Disk Usage Statistics Clear ....................................................................................... 158
7.3.9 Mailbox Usage Report .............................................................................................. 159
7.3.10 Mailbox Usage Statistics Clear ............................................................................... 160
7.3.11 Fax Call Report ....................................................................................................... 160
7.3.12 Fax Call Statistics Clear .......................................................................................... 161
7.4 TROUBLESHOOTING GUIDE ............................................................................... 162
7.5 SPECIFICATIONS .................................................................................................... 164
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES ................................................................................................ 168
Appendix B SYSTEM ADMINISTRATION
B1 SYSTEM NAVIGATION............................................................................................190
B2 SYSTEM ADMINISTRATION - MAILBOXES ..................................................... 195
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) 
PARAMETERS ......................................................................................................... 200
B4 SYSTEM ADMINISTRATION - PORT SERVICE ................................................ 210
B4.1 Port Assignment ........................................................................................................ 210
B5 SYSTEM ADMINISTRATION - SERVICE SETTING ......................................... 212
B5.1 Automated Attendant Parameters .............................................................................. 212
B5.2 Custom Service .......................................................................................................... 218
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS.............. 221
B6.1 System Group Assignment ........................................................................................ 221 
						

							12Table of Contents
B6.2 Day Service ............................................................................................................... 223
B6.3 Holiday Setting ......................................................................................................... 224
B6.4 Daylight Saving Time (DST) .................................................................................... 226
B6.5 Prompt Setting .......................................................................................................... 226
B6.6 Other Parameters....................................................................................................... 227
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ................................ 238
B7.1 RS-232C Parameters ................................................................................................. 238
B7.2 Port Setting ...............................................................................................................239
B7.3 PBX Interface Parameters ......................................................................................... 240
Appendix C SYSTEM MANAGERS GUIDE
C1 ACCESSING THE SYSTEM MANAGERS MAILBOX ...................................... 248
C2 SETTING UP MAILBOXES .................................................................................... 249
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS .................................... 251
C4 SETTING THE SYSTEM CLOCK ......................................................................... 254
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 255
C6 DELIVERING MESSAGES ..................................................................................... 257
C7 CUSTOMIZING THE SYSTEM MANAGERS MAILBOX................................ 259
C8 LISTENING TO SYSTEM MANAGER MESSAGES........................................... 260
Appendix D MESSAGE MANAGERS GUIDE
D1 ACCESSING THE MESSAGE MANAGERS MAILBOX ................................... 262
D2 MANAGING THE GENERAL DELIVERY MAILBOX ...................................... 263
D3 SETTING UP MESSAGE WAITING NOTIFICATION ....................................... 265
D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX ............................. 267
D5 SETTING THE SYSTEM CLOCK ......................................................................... 268
D6 RECORDING COMPANY MESSAGES ................................................................ 269
D7 LIST OF MODIFIABLE PROMPTS ...................................................................... 271
Glossary........................................................................................................................... 303
Index.................................................................................................................................. 313 
						

							VOICE PROCESSING SYSTEM OVERVIEW13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW 
						

							1.1 WHAT THE VPS CAN AND CANNOT DO
14VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to 
appropriate extensions, takes and stores messages, and notifies subscribers when messages are 
left. Subscribers may send and transfer messages to other subscribers within the system. The 
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are 
confidential; they are stored in a mailbox and retrieved only with the subscribers password. 
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with 
written messages. The messages come directly from the caller, in the callers own voice. To 
further ensure accuracy, the system allows the sender to correct or change messages before 
saving them. Messages can be erased, transferred, or saved for future reference by the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving and editing 
messages. The VPS can list single-digit numbers for each available extension, mailbox, or 
department. Callers who know the extension of the person they wish to reach may dial the 
extension number at any time. Callers with rotary phones are transferred to a pre-programmed 
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send 
messages to an individual or to several mailboxes at once. The message sender can then verify 
that the other subscriber has received the message.
Receiving Messages:
Subscribers can choose from several different message notification methods. They can be 
notified by: message waiting lamp, beeper, or a call from the system to another line. System 
programming determines whether a subscriber will be notified each time that a message is left. 
(Subscribers can choose to be notified of messages differently depending on the time of day.) 
Mailbox parameters determine maximum length and accommodate 5-100 messages. If the 
system is connected using Digital Integration, subscribers can press a button to record 
conversations in their own mailboxes or other subscribers mailboxes while talking on the 
phone. Digital Integration also allows subscribers to screen messages as they are being left or 
pick up if they choose to take the call. 
						

							1.1 WHAT THE VPS CAN AND CANNOT DO
VOICE PROCESSING SYSTEM OVERVIEW
15
1.1.3 VPS Limitations
The KX-TVS75/100/200 does not support:
UCD functions 
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions 
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVS75/100/200 to the KX-TD1232/816/308 floating number of a UCD group. The call then 
rings at the next available phone.
The KX-TVS75/100/200 supports UCD functions with very limited capabilities.
 Because 
the incoming call is forwarded as an intercom path and not a DIL (direct in line), the 
following items will not work:
•
time table
•
overflow function
•
DISA message from a DISA card
•
IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX-
TVS75/100/200s standard functions.
 We do not recommend these systems for integration 
with the KX-TVS75/100/200. The section 1.3.3 Which Phone Systems are Compatible? 
explains problems with compatibility. 
						

							1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
16VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION, 
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and 
changing system parameters and diagnosing system problems. System Administration is 
accomplished using terminal emulation software and VT100, VT100 compatible, or other 
ASCII terminals.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message 
Management. System Management is concerned with changing system parameters through the 
System Managers Mailbox.
Message Management is concerned with recording voice prompts through the Message 
Managers Mailbox. These messages include company greetings, the company name, 
department dialing menu messages, customer service menu messages, voice labels for mailbox 
lists, user prompts, and selection menus.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are 
able to personalize. Subscribers can record their name, record personal greetings, set covering 
extensions, record questions for an interview mailbox, set the message reception mode, set 
incomplete call handling status, set call transfer status, enter personal group distribution lists, 
set the message waiting lamp, and set notification by calling. 
						

							1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
17
1.3 SYSTEM BASICS
1.3.1 KX-TVS75 vs. KX-TVS100/200
The primary difference between the KX-TVS75 and the KX-TVS100/200 is that the KX-
TVS75 is not expandable. The TVS75, 100, and 200 models are programmed identically. The 
KX-TVS75 is initially configured with 2 ports and 6 h of storage. The KX-TVS100 is initially 
configured with 2 ports and 18 h of storage. The KX-TVS200 has 12 digital or 6 analog ports 
and 32 h of storage.
1.3.2 System Components
KX-TVS75 Main Cabinet
POWER
VOICE PROCESSING SYSTEM
AC Inlet
Port 1 Rotary Switch
EIA (RS-232C)
Connector
Port 2
Ground Terminal
Power Indicator 
						

							1.3 SYSTEM BASICS
18VOICE PROCESSING SYSTEM OVERVIEW
KX-TVS100 Main Cabinet
KX-TVS200 Main Cabinet
Panasonic
TVS100VOICE PROCESSING SYSTEM
Power IndicatorPower Switch
AC InletEIA (RS-232C)
Connector
Ground Terminal
Fuse
Panasonic
TVS200VOICE PROCESSING SYSTEM
Power IndicatorPower Switch
AC InletEIA (RS-232C)
Connector
Ground Terminal
Fuse 
						

							1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
19
KX-TVS100 - Inside View of the Main Cabinet
KX-TVS200 - Inside View of the Main Cabinet
POWER
SLOT 1 SLOT 2 SLOT 3
Hard Disk Drive
Port Card
Rotary Switch Slot For Optiona
l
Card
Power Indicator
Grounding Strap
POWER
SLOT 1 SLOT 2
SLOT 3
Ferrite Core Rotary Switch Slots For
Optional Port
Card
Power IndicatorGrounding Strap
3.5Hard Disk 
Drive 
						

							1.3 SYSTEM BASICS
20VOICE PROCESSING SYSTEM OVERVIEW
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is offline (not ready to receive calls).
Power Switch:
Starts the system and begins the self-test.
SAFETY PRECAUTION: When making any connections or removing the cover, be sure the 
power switch is turned off.
Ground Terminal:
This terminal should be connected to a ground source with less than 1   resistance.
Fuse:
Protects the system from power line surges and should only be replaced with the same type.
Hard Disk Drive:
(1/system) Stores the proprietary system program, the system administration table, and the 
voice prompts (about 40 min worth); has the capacity to record approximately 6 h (TVS75) or 
18 h (TVS100) of messages from callers. The TVS200 can record 32 h of messages. (The hard 
disk is controlled by the central microprocessor.)
Grounding Strap:
Protects the printed circuit board from static electricity. 
(Ground) SAFETY PRECAUTION: Discharge any body static by touching the metal bar.
Optional Port Card KX-TVS100:
KX-TVS102 consists of the following 2 cards:
a)Telephone line interface card
b)Digital processor (DSP) card
The telephone line interface can transmit and receive analog signals. It can also transmit and 
receive digital signals with a Panasonic KX-TD Digital PBX. The analog input signal is 
digitized at a sampling rate of 8kHz to create a 16-bit digital signal.
The DSP has the following features:
•
Voice Compression and Decompression
•
DTMF Detection
•
DTMF Generation
•
Call Progress Tone Detection
Optional Port Cards KX-TVS200:
The following 2 types of port cards can be installed in the KX-TVS200.
•
4 Digital port expansion card (KX-TVS204)
W