Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							B4 SYSTEM ADMINISTRATION - PORT SERVICE
SYSTEM ADMINISTRATION
211
Port 1 - Night Mode
Note
The port assignment procedure for other ports (TVS75:2, TVS100: 2- 4, TVS200: 2-12) 
is the same as Port 1. Incoming Call
Service Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language to be used at this port for caller voice 
prompts.
Note: This parameter cannot be selected when the incoming 
call service is set to either Interview or Custom. When 
Selective is selected, the available prompt for Rotary Callers 
must also be specified. See Prompt for Rotary Callers in this 
table.
Prompt for
Rotary Callers1. System
2. User 1
3. User 2
(System)If unable to select a Prompt Selection Number while the 
Multilingual selection menu message is being played, the 
caller will receive voice guidance in the language selected for 
this port.
Delayed 
Answer
Tim e0-60 sec
(0)Specifies if the incoming call will be answered immediately 
(0) or delayed (1-60 sec).
To select the Night Mode Features for port 1, follow the menu path as shown:
System Administration Top Menu - 1 - 3 - 1 - 2 (TVS75/100)
System Administration Top Menu - 1 - 3 - Port No. (1) - 2 (TVS200)Table 48 
Parameter Value Range
(Default)Description/Function 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTING
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B5 SYSTEM ADMINISTRATION - SERVICE 
SETTING
B5.1 Automated Attendant Parameters
The Automated Attendant Service has 3 main functions: Department or Speed Dialing, 
Operators Parameters, and Alternate Extension.
Department Dialing
Department dialing is a speed-dialing feature that permits a caller to reach the intended 
extension by dialing a single digit (1 - 9).
Operators Parameters
Used to specify the operators (operator 1, 2, 3) extensions and mailboxes and how operator-
seeking calls are treated.
Operators parameters can be individually set for both Day and Night mode.To select the Automated Attendant Parameters, follow the menu path as shown:
System Administration Top Menu - 1 - 4- 1 
To select Department Dialing, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 1
Table 49 
Parameter Value Range
(Default)Description/Function
Department
Dialing No. 1-92-5 digits
(None)Specifies the department extension number.
Note: The Message Manager must record the 
department dialing menu.
To select Operators Parameters, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 2 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTING
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Operators Parameters - Operator 1 - Day Mode
This parameter is used to enable or disable the Operator Service. It specifies Operator 1s 
extension and the treatment of the calls transferred to that extension. When Operator service is 
enabled, operator-seeking calls are first transferred to Operator 1s extension.
To select Operator Parameters - Operator 1 - Day Mode, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 1
Table 50 
Parameter Value Range
(Default)Description/Function
Operator
Service1. Disable
2. Enable
(Enable)Used to turn the Operator Service feature on or off.
Note: All no-DTMF-input calls are transferred to the 
General Delivery Mailbox when the Operator Service is 
disabled,
Operators
Extension1-5 digits 
(0)Used to select the extension number for Operator 1.
Note: The default setting (0) cannot be used with the 
Message Waiting Notification Lamp feature. An 
extension number must be assigned that is included in the 
Extension Numbering Plan.
To assign Operator 1 to a new extension, first delete its 
mailbox, Operator 1s mailbox is assigned in the next 
parameter.
Operators
Mailbox No.2-5 digits
(998)Callers to Operator 1 are prompted to leave a message in 
this mailbox depending upon how the Busy Coverage or 
No-Answer Coverage modes are set.
Operator No-
answer Time10-60 sec
(30)When a call to Operator 1, 2, or 3 is not answered within 
the time set, the VPS will offer other options as defined by 
the No-Answer Coverage Mode.
Note: This timer applies to Operator 1, 2, and 3. 
						

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Note
Extension Call Forwarding to the VPS can override the operator call coverage settings 
depending on the timing parameters of the PBX and VPS. Even if the operator call coverage 
parameters are set to Next Operator on Busy/ No Answer, the call may go to the VPS (if 
the Operator has set the call forwarding to the VPS).
Operators Parameters - Operator 2 - Day Mode
Operator-seeking calls are received at Operator 2 when Operator 1 is busy or does not answer 
and Operator 1s parameters are set as follows.
• Busy Coverage Mode - No-answer Coverage
• No-answer Coverage Mode - Next Operator Busy Coverage
Mode1. Hold
2. No-answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies how calls are handled when the Operator 1 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 1 extension is called again.
2. No-Answer Coverage - The caller is offered one of the 
options specified by the No-Answer Coverage Mode.
3. Call Waiting - Operator 1 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling.
No-Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator 
(Caller Select)Specifies how Operator 1 calls are handled when not 
answered within the time period set through the Operator 
No-Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 1s mailbox.
3. Disconnect Message - The caller is disconnected after 
playing 
Thank you for calling.
4. Next Operator - The system transfers the call to 
Operator 2.
Message 
Repeat Cycle1-3 times
(3)Specifies the number of times that the system will play the 
Automated Attendant top menu.Ta b l e  5 0  
Parameter Value Range
(Default)Description/Function 
						

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To select Operator Parameters - Operator 2 - Day Mode, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 2
Table 51 
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Used to select the extension number for Operator 2.
Any valid extension number can be assigned.
Operators
Mailbox No.2-5 digits
(None)Used to specify the mailbox number for Operator 2. Any 
valid extension number can be assigned. Callers to 
Operator 2 are prompted to leave a message in this 
mailbox depending upon how the Busy Coverage or No-
Answer Coverage modes are set.
Busy Coverage 
Mode1. Hold
2. No-answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies how calls are handled when the Operator 2 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 2 extension is called again.
2. No-Answer Coverage - The caller is offered one of the 
options specified by the No-Answer Coverage Mode.
3. Call Waiting - Operator 2 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling.
No-Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)Specifies how Operator 2 calls are handled when not 
answered within the time period set through the 
Operator No-Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 2s mailbox.
3. Disconnect message - The caller is disconnected after 
playing 
Thank you for calling.
4. Next Operator - The system transfers the call to 
Operator 3. 
						

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Operators Parameters - Operator 3 - Day Mode
Operator-seeking calls to Operator 3, when Operator 2 is busy or unanswered and Operator 2s 
parameters are set as follows.
• Busy Coverage Mode - No-Answer Coverage
• No-Answer Coverage Mode - Next Operator
To select Operator Parameters - Operator 3 - Day Mode, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 3
Ta b l e  5 2  
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Used to select the extension number for Operator 3. Any 
valid extension number can be assigned.
Operators 
Mailbox No.2-5 digits
(None)Used to specify the mailbox number for Operator 3. Any 
valid extension number can be assigned. Callers to 
Operator 3 are prompted to leave a message in this 
mailbox depending upon how the Busy Coverage or No-
Answer Coverage modes are set.
Busy Coverage 
Mode1. Hold
2. No-answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies how calls are handled when the Operator 3 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 3 extension is called again.
2. No-Answer Coverage - The caller is offered one of the 
options specified by the No-Answer Coverage Mode.
3. Call Waiting - Operator 3 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling.
No-Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
(Caller Select)Specifies how Operator 3 calls are handled when not 
answered within the time period set through the Operator 
No-Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 3s mailbox.
3. Disconnect message - The caller is disconnected after 
playing 
Thank you for calling. 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTING
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Note
An operator-seeking call is always first transferred to Operator 1. The call is then 
transferred to Operator 2 and Operator 3 respectively, depending on system programming.
Next Operator cannot be set for No-answer Coverage Mode of Operator 3
.
Operators Parameters - Operator 1, 2, 3, - Night Mode
Same as Day Mode.
Alternate Extension Assignment
Used to assign extensions that should be transferred differently from the normal extension 
transfer sequence. Calls to the extensions in this group will be transferred following the 
sequence defined by Alternate Extension Transfer Sequence (See Alternate Extension 
Transfer Sequence in Table 76 in B7.3 PBX Interface Parameters).
Alternate Extension Group - Enter
The system can create up to 32 extensions that use the same alternate transfer sequence.
Alternate Extension - Delete
The system can delete extension numbers from the alternate extension group.To select the Alternate Extension Assignment Parameter, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 3
To select the Alternate Extension - Enter Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 1
Ta b l e  5 3  
Parameter Value Range
(Default)Description/Function
Alternate 
Extension 
(1-32)2-5 digits
(None)Specifies an extension, which requires a different 
transfer sequence than normal. 
						

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Alternate Extension - Listing
Lists all of the extensions registered in the alternate extension group.
B5.2 Custom Service
Custom Service is one of 4 incoming call services. By assigning a function to each key, a 
customized key operation service can be provided to callers. A maximum of 100 custom 
services can be established up to 8 layers deep.To select the Alternate Extension - Delete Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 2
To select the Alternate Extension - Listing Parameter, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 3
To select the Custom Service Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 2 - Custom Service No. (1-100)
Table 54 
Parameter Value Range
(Default)Description/Function
Description Up to 32
alphanumeric 
characters
(None)The information typed in this field is for reference only. 
Any ASCII character (except \ ) can be used.
Prompt Mode 1. System
2. User 1
3. User 2
(System)Specifies the language of the Custom Service menu 
message that is played for the caller.
Note: This parameter overrides Incoming Call Service 
Prompt.
Menu Repeat 
Cycle1-3 times
(3)Specifies the number of times Custom Service menu 
messages are repeated to the caller.
Note: Custom 1 is highlighted at the top of the 
programming screen, if the menu message for Custom 1 
was recorded by the Message Manager. This is available in 
the VT100 mode only. 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTING
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Call Transfer 
AnytimeExtn./Mbx/No
(Extn.)Specifies the destination to which the call is transferred. 
The Extn. setting (enter E) enables callers to be 
transferred directly to their intended party by dialing the 
extension number. The Mbx setting (enter M) enables 
callers to leave messages in a mailbox by entering the 
mailbox number of the extension called.
The No setting (enter N) disables callers to be sent to 
an operator.
Wait for 
Second Digit1-5 seconds
(1)Resolves the problem when the first digit of the extension 
or mailbox number is the same as one of the Custom 
Service menu choices. When selected, the VPS waits the 
specified period of time for a second digit to be dialed. If 
the time period expires without a second digit being 
entered, the system assumes the caller has selected a menu 
choice. This parameter is used only if Call Transfer 
Anytime is set to Extn. or Mbx.
No DTMF 
Input 
Operationa-f
(c)
*See Keypad 
Assignment on the 
next page.Specifies how a call is treated when there is no response to 
the menu message. No response usually indicates that the 
caller is using a rotary phone. The factory setting is C. 
Operator, which allows the caller to be automatically 
connected to an operator after message playback.Ta b l e  5 4  
Parameter Value Range
(Default)Description/Function 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTING
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Keypad 
Assignment 
0-9, , #a-n
( : d, 0: c 
Others: None)Any of the 14 services listed below (a-n) can be assigned 
to the 0 through 9,   and # keys on the telephone keypad. 
Callers are able to access these services by pressing the 
corresponding keys on their telephones.
(a) Transfer to Mailbox - Allows the caller to leave 
messages in a specific mailbox. Enter a followed by 
a mailbox number.
(b) Transfer to Extension - Transfers the caller to a 
specific extension. Enter b followed by an 
extension number.
(c) Operator - Connects the caller to the operator.
(d) Exit - Plays a final guidance message and 
disconnects. The message must be recorded by the 
Message Manager.
(e) Previous Menu - If programmed, allows the caller 
access to a previous Custom Service Menu.
(f) Custom Service - If programmed, allows the caller 
access to another Custom Service.
(g) Voice Mail Service - Allows the caller access to the 
Voice Mail Service.
(h) Call Transfer Service - Allows the caller access to the 
Call Transfer Service.
(i) Subscriber Service - Allows the caller access to 
Subscriber Service. Available only when calls are 
from subscribers.
(j) Department Dialing - Transfers the caller to the 
department dialing menu.
(k) Dial by Name - Lets the caller transfer an extension 
by dialing the first 3 or 4 letters of the extension 
owners last name.
(l) Repeat Menu - Repeats the Custom Service menu 
message.
(m) Main Menu - Lets the caller return directly to the top 
Custom Service menu.
(n) FAX Transfer - Enables the caller to send a fax 
message to the appropriate extension where a fax 
machine is connected.Table 54 
Parameter Value Range
(Default)Description/Function