Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							7.3 SYSTEM REPORTS
SYSTEM MAINTENANCE AND TROUBLESHOOTING
161
7.3.12 Fax Call Statistics Clear
The Fax Call Report can be cleared of all values and prepared for use again.
Type [Y] (yes) or 
[N] (no). If Y is entered, the system will clear the data. Wait until Fax Call 
Report Data Cleared!! appears on the screen before proceeding. FAX-1: Main facsimile machine FAX-2: Alternate facsimile machine
Connect: Call was answered by the
facsimile machineno-ans.: No-answer
To clear the Fax Call Statistics Report, follow the menu path as shown:
System Administration Top Menu - 2 - 2 - 4
**  Fax Call Report                                                                                           NOV-14 3:50 PM **
   [DATE/TIME]                   [PORT]                  [FAX-1]         [FAX-2]
   JAN-11       11:15 AM            1                        connect               ---
   MAR-01     07:58 PM             2                         (busy)           (no-ans.)
   MAR-01     10:23 AM            4                         (busy)            connect
                           
System Reports - System Report Clear - Fax Call Report Clear
     May I clear a fax call report data ?  (Y/N) : = 
						

							7.4 TROUBLESHOOTING GUIDE
162SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.4 TROUBLESHOOTING GUIDE
Table 36 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
The VPS does not operate.
• Bad printed circuit board.
• Bad connection with PBX.
• Card was inserted into the 
wrong slot.
• Incomplete card insertion.• Change the printed circuit 
board.
• If the phone works properly 
when the SLT is connected 
instead of the VPS, change the 
Port card. If the phone still fails 
to work properly, check the 
connection between the VPS 
and PBX.
• Insert the card firmly into the 
normal card slot.
• Insert the card firmly into the 
back board.
Dialing is not registered.
• A pulse phone is being used by 
mistake.
• Improper setting of integration 
mode.• Change to a touch tone phone.
• Adjust the integration mode 
properly between the VPS and 
your PBX.
Line disconnection occurs 
while transferring an outside 
call.
Outside calls cannot be 
transferred.• Improper setting of the 
sequence.
• Improper setting of the 
hooking time.
• Improper setting of the CPC 
signal.• Adjust the transfer sequence to 
that of the connected PBX and 
reset.
• Adjust the hooking time to that 
of the connected PBX and reset.
• Adjust the CPC signal to that of 
the connected PBX and reset.
Unable to make outside calls.
• Improper setting of the outside 
call dial mode.
• Improper setting of the outside 
call dial procedure.• Reset the outside call dial mode 
(tone/pulse) properly.
• Reset the outside line access 
sequence of the connected 
PBX.
Unable to call an extension.
• Improper setting of extension 
numbering plan.• Adjust the extension numbering 
plan properly.
Unable to access the 
mailbox.• Improper setting of the number 
of digits in the mailbox 
number.• Readjust the number of digits in 
the mailbox number. 
						

							7.4 TROUBLESHOOTING GUIDE
SYSTEM MAINTENANCE AND TROUBLESHOOTING
163
Connected terminal (RS-
232C port) does not operate.• Improper connection.
• Improper setting of the 
parameter.• Connect the cable firmly.
• The terminal and VPS should 
have the same parameter 
settings for Baud Rate, Word 
Bit Length, Parity and Stop Bit 
Length.
Unable to make 
reconnection when the line is 
busy.• Improper setting of the busy 
signal reconnection procedure.• Readjust the busy signal 
reconnection procedure to that 
of the connected PBX.
Unable to make a no-
response reconnection.• Improper setting of the 
no-response reconnection 
procedure.• Readjust the no-response 
reconnection procedure to that 
of the connected PBX. Ta b l e  3 6  
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION 
						

							7.5 SPECIFICATIONS
164SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.5 SPECIFICATIONS
Table 37 
Port: TVS75 - 2 SLT extensions or DPT
TVS100 - 2 to 4 SLT extensions or DPT
TVS200 - KX-TVS204 (4 digital ports extension card)
 KX-TVS102 (2 digital/Analog ports expansion
 card)
Dialing Method: DTMF/Pulse (10/20 pps)
Flash Time: 100/300/600/900 ms (programmable)
CPC Detection (TVS200): 6.5/150/300/450/600 ms (programmable)
Type of Line: Loop start minimum Loop Current: 20 mA
 minimum Line Voltage: 7 V DC
 minimum Ringing Voltage: 40 V AC
Extension Numbering: 2 to 5 digits (programmable)
Pause Time: 1 to 9 s (programmable)
Message Waiting Lamp: Programmable DTMF sequence. Data line of DPT interface.
Main CPU: 16-bit microprocessor
Capacity of Hard Disk: TVS75 - 6 h, TVS100 - 18 h, TVS200 - 32 h
Number of Mailboxes: TVS75/100 - Max. 64 TVS200 - Max. 1024
(including System Manager and Message Manager 
mailboxes)
Number of Messages: Max. 100 per mailbox (programmable)
Personal Greeting Message Length: 8 to 60 s (programmable)
Message Retention Time: 1 to 30 days or unlimited (programmable)
Maximum Message Length: 1 to 6 min (programmable)
Reports: Mailbox List, Class of Service List, System Service Report, 
Call Account Report, Port Usage Report, Disk Usage 
Report, Mailbox Usage Report, FAX Report 
						

							7.5 SPECIFICATIONS
SYSTEM MAINTENANCE AND TROUBLESHOOTING
165
Connections Telephone Line:
TVS75 Modular connectors   2
2-conductor wire   2
4-conductor wire with DPT interface   1
TVS100 Modular connectors   2 (max. 4)
2-conductor wire   2 (max. 4)
4-conductor wire with DPT interface   1 (max. 2)
TVS200 2-conductor wire   6
 4-conductor wire with DPT interface   6
Data Port: RS-232C interface port
Power Source: 120 V AC, 60 Hz
Power Consumption: TVS75
Approx. 20 W
TVS100
Approx. 38 W
TVS200
Approx. 57 W
Dimensions (H   W   D):TVS75
175   318   65 mm {6-13/16   12-1/2   2-9/16}
TVS100/200
468   327   101 mm {18-7/16   12-7/8   4}
Mass (Weight): TVS75
Approx. 1.3 kg {2.9 lb.}
TVS100
Approx. 5.3 kg {11.7 lb.}
TVS200
Approx. 7.0kg {15.5 lb.}Table 37  
						

							7.5 SPECIFICATIONS
166SYSTEM MAINTENANCE AND TROUBLESHOOTING 
						

							SYSTEM FEATURES167
Appendix A
SYSTEM FEATURES 
						

							A1 SYSTEM FEATURES
168SYSTEM FEATURES
A1 SYSTEM FEATURES
The Voice Processing System has many features that are available to the system administrator, 
the system manager, and/or system subscribers. The tables on the following pages list and 
briefly describe each key VPS system feature. In addition, references to specific sections of this 
manual and the Subscribers Guide are provided in the reference column that pertains to each 
feature listed. The specific procedure steps required to initiate, access, or utilize each feature 
are detailed at these reference points.
Table 38 
FEATURE DESCRIPTION REFERENCE
Alternate 
Extension Groupa group of extensions, which require a 
different call transfer sequence than normal, 
into a separate group.• See Dialing Parameters in 
3.2.4 PBX Interface 
Parameters.
• See Alternate Extension 
Assignment in 
B5.1 Automated Attendant 
Parameters.
• See Alternate Extension Group 
in Glossary.
Auto 
Configuration 
(DPT Only)creates mailboxes by obtaining extension 
numbers from the Panasonic KX-TD series 
telephone system. Also sets the time and 
date automatically by obtaining time 
information.• See Creating Mailboxes in 
5.1.3 Starting the Quick Setup.
• See Auto Configuration in 
Glossary.
Auto Forwarding forwards or copies messages not retrieved 
from one mailbox to another, after a 
specified period of time. This service is only 
available to subscribers. Class of Service 
programming determines the mailboxes that 
can use this feature. Messages marked as 
private cannot be forwarded.• See Private Message in this 
table.
• See Authorization of Auto 
Forwarding in Table 47 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS (CLASS 
OF SERVICE) PARAMETERS.
• See Auto Forwarding in 
Glossary. 
						

							A1 SYSTEM FEATURES
SYSTEM FEATURES
169
Automated 
Attendantanswers incoming calls and routes those 
calls to the desired extension. The service 
can be assigned on a port-by-port basis, and 
day/night basis.• See 5.2.10 Automated 
Attendant.
• See 5.4 AUTOMATED 
ATTENDANT PARAMETERS.
• See B5.1 Automated Attendant 
Parameters.
• See Automated Attendant in 
Glossary.
Broadcasting 
Messagespermit the system manager to deliver the 
same message to all VPS subscribers at the 
same time.
This feature is only available to the system 
manager.• See Delivering Messages to All 
Mailboxes (Broadcasting 
Messages) in 
C6 DELIVERING 
MESSAGES.
Busy Coverage 
Mode specifies how calls to the operator will be 
handled when the line is busy. The Busy 
Coverage options that are available include: 
Hold, No-Answer Coverage, Call Waiting, 
and Disconnect Message.• See Busy Coverage Mode in 
Table 28 in 5.4.3 Operator 
Parameters.
• See Busy Coverage Mode in 
Table 51, 52 and 53 in 
B5 SYSTEM 
ADMINISTRATION - 
SERVICE SETTING. 
Call Services include a series of both incoming and 
outgoing call services.
Incoming Call Services - Automated 
Attendant Service, Voice Mail Service, 
Interview Service, Custom Service.
Outgoing Call Services - Message Waiting 
Notification, and External Message 
Delivery.• See Port Service Setting in 
5.1.3 Starting the Quick Setup.
• See Incoming Call Service in 
Table 27 in 5.3.1 Port Service 
Menu.
• See Incoming Call Service in 
Table 49 in B4.1 Port 
Assignment.
Call Transfer 
Statuspermits subscribers to specify how the VPS 
will handle calls to their individual 
extensions. Call Transfer Status options 
include - Call Screening, Call Blocking, 
Intercom Paging, and Calling a Beeper.• See Call Transfer in Glossary.
• See 4.1 Call Transfer Status in 
the Subscribers Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

							A1 SYSTEM FEATURES
170SYSTEM FEATURES
Callback Number 
Entryenables the caller to leave a callback number 
in several different ways depending upon 
which option is programmed into the 
system. The feature can forward the 
callback number to a beeper.• See Notification Setting in 
B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Beeper Callback No. Entry 
Mode in Table 47 and 48 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters-Message 
Waiting Notification in 
B6.6 Other Parameters.
Class of Service 
(COS)There are 62 COS levels for Subscribers. 
COS 63 is for the Message Manager and 
COS 64 is for the System Manager.• See 7.3.2 COS (Class of 
Service) Assignments.
• See B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
Company Greeting is the recorded greeting that is heard by all 
incoming callers. The greeting is assigned 
by the system administrator on a port-by-
port and day/night basis.• See 6.1.3 Company Greetings 
(Enter [#6*998,5,1]).
• See Company Greeting No. in 
Table 49 in B4 SYSTEM 
ADMINISTRATION - PORT 
SERVICE.
• See step 4: For the parameter 
selected, follow the step 
indicated below: in 
D6 RECORDING COMPANY 
MESSAGES.
• See Company Greeting in 
Glossary. Table 38 
FEATURE DESCRIPTION REFERENCE