Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							Please read this manual before installing, customizing, or operating the Voice Processing System.
POWERVOICE PROCESSING SYSTEM
Voice Processing System
Installation Manual
KX-TVS75
Model No.  KX-TVS100 / KX-TVS200

Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/100/200. 
						

							2 
						

							Important Information3
Important Information
SAFETY REQUIREMENTS
• Read all the information contained in this manual.
• Follow all product warnings, cautions, and instructions.
• Do not install the unit near water or moisture, heating appliances, or electrical noise 
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Install the unit so that the power cord is not obstructed in any way. Do not connect this 
unit to an extension cord.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate 
enclosure unless it is properly ventilated.
• Keep the unit free of dust, moisture, high temperature exposure (more than 40 °C{104 
°F}) and vibration. Do not expose the unit to direct sunlight.
• Do not insert wires, pins, or any other material into the units vent slots or access points. 
This could result in electrical shock and serious unit malfunction. 
• Do not block the vent slots and openings located on the unit.
• This unit is designed to operate at one specific voltage and current setting. The proper 
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire grounding plug. The plug will only fit into a 
grounded power outlet. Do not modify this plug in any way. If it cannot be inserted into 
the outlet, have the outlet replaced by a licensed electrician.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical 
shock. 
• Do not disassemble this product. Dangerous electrical shock could result. The unit must 
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line 
by reconnecting the telephone. If the telephone operates properly, have the VPS repaired 
by an authorized Panasonic Factory Servicenter.
• Unplug the unit from its power source before cleaning.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use 
only a damp soft cloth for cleaning.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Unplug and transport the unit to a service technician if the power supply cord is frayed 
or damaged, if the cabinet is cracked or broken, or when the unit has been exposed to 
moisture, has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity 
of the leak. 
						

							4Important Information
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT 
TO RAIN OR MOISTURE.
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. 
Attach a postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT 
send the product to the Executive or Regional Sales offices. They are NOT equipped to 
make repairs. 
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory. 
Consult your authorized Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED 
SERVICE PERSONNEL.
The serial number of this product may be found on the label affixed to the bottom or back of 
the unit. You should note the serial number of this unit in the space provided and retain this 
book as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference 
						

							Important Information5
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS 
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD 
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING 
THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, 
AND RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR 
SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN 
EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING 
TO REGULATIONS.
THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE, 
ENSURE THAT THE SOCKETOUTLET IS LOCATED/INSTALLED NEAR THE 
EQUIPMENT AND IS EASILY ACCESSIBLE.
Trademarks
• HyperTerminal is registered trademark of HILGRAEVE, INCORPORATED.
• IBM is registered trademark of International Business Machines Corporation.
• Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES, INC.
• Smartcom is registered trademark of Hayes Microcomputer Products, Inc.
TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND 
RESPONSIBILITIES
Notify The Telephone Company
Installation must be performed by a qualified professional installer. If required, provide the 
telephone company with the following technical information:
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
       recommended by the manufacturer.
   Dispose of used batteries according to the
               manufacturers instructions. 
						

							6Important Information
•
The telephone numbers to which the system will be connected.
• Make: Panasonic
• Model: KX-TVS75/100/200
• FCC Registration No.: found on the bottom or back of the unit.
• Ringer Equivalence No.: 0.4B
• Facility Interface Code: 02LS2
• Service Order Code: 9.0F
• Required Network Interface Jack: RJ11C
Connection to the Telephone Line
The VPS unit must not be connected to coin operated telephone lines. Contact the telephone 
company before connecting this unit to a party line.
Telephone Service Problems
The telephone company may temporarily discontinue service if the VPS causes problems with 
the telephone network. Discontinued service usually occurs after prior notification. When prior 
notification is not practical, the telephone company must:
•
Promptly notify the customer of the temporarily discontinued service.
•
Provide the customer with an opportunity to correct the situation or problem.
•
Inform the customer of the right to bring a complaint to the Federal Communication 
Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC 
Telephone Equipment Rules.
Telephone Network and Terminal Equipment compatibility
Availability of Telephone Interface Information
When requested by the customer, the telephone company must provide the following 
information:
Changes in Telephone Company Communications Facilities, Equipment, Operations, 
and Procedures
The telephone company may make changes to its communication facilities, equipment, 
operations, or procedures, when such action is reasonably required in the operation of its 
business, and is not inconsistent with FCC rules (FCC Telephone Equipment Rules, Part 
68).
The customer shall be given adequate notice in writing when changes will:
•
render the customers equipment incompatible with telephone company 
communications
•
require modification or alteration of customer terminal equipment
•
materially affect customer terminal equipment use or performance •
technical information concerning interface parameters.
•
technical information not specified in FCC rules such as the number of ringers that 
can be connected to a particular telephone line. 
						

							Important Information7
Adequate notice provides the customer with the opportunity to make any necessary 
alterations in order to maintain uninterrupted service.
Note
This equipment has been tested and found to comply with the limits specified for a 
Class A digital device (pursuant to Part 15 of the FCC rules). These limits are designed 
to provide reasonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, uses, and can 
radiate radio frequency energy. To prevent harmful radio interference, this equipment 
must be installed in accordance with the instructions contained in this manual. 
Operation of this equipment in a residential area is likely to cause harmful 
interference. When this occurs, users must correct the interference problem at their 
own expense.
Ringer Equivalence No. (REN)
Customers, before connecting terminal equipment to the telephone network, shall upon request 
of the Telephone Company, inform the Telephone Company of the particular line(s) to which 
such connection is made, the F.C.C. registration number (see the label on the bottom or back 
of the unit) and ringer equivalence number (REN) of the registered terminal equipment.
The REN is useful in determining the quantity of devices you may connect to your telephone 
line and still have all of those devices ring when your telephone number is called. In most, but 
not all areas, the sum of the RENs of all devices connected to one line should not exceed five 
(5.0). To be certain of the number of devices you may connect to your line, as determined by 
the REN, you should contact your local telephone company to determine the maximum REN 
for your calling area.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the 
manufacturer, could void the users authority to operate this equipment.
When programming and/or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform these tests during off-peak hours, such as early morning or late evening. 
						

							8Table of Contents
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 14
1.1.1 Why Voice Processing? .............................................................................................. 14
1.1.2 Basic Operations ......................................................................................................... 14
1.1.3 VPS Limitations ......................................................................................................... 15
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE ............................... 16
1.2.1 System Administration ............................................................................................... 16
1.2.2 System Management .................................................................................................. 16
1.2.3 Subscriber Use ............................................................................................................16
1.3 SYSTEM BASICS ....................................................................................................... 17
1.3.1 KX-TVS75 vs. KX-TVS100/200 ............................................................................... 17
1.3.2 System Components ................................................................................................... 17
1.3.3 Which Phone Systems are Compatible? ..................................................................... 22
1.3.4 Installer Equipment and Software Requirements ....................................................... 23
1.3.5 Specifications.............................................................................................................. 23
1.3.6 VPS Configuration ..................................................................................................... 24
1.3.7 Hardware .................................................................................................................... 24
1.3.8 Expansion Capabilities for the KX-TVS100 .............................................................. 25
1.3.9 Expansion Capabilities for the KX-TVS200 .............................................................. 25
1.3.10 Recommendations for System Configuration........................................................... 25
1.4 DIGITAL INTEGRATION ......................................................................................... 27
1.4.1 General - All Models .................................................................................................. 27
1.4.2 KX-TVS75/100 - Connection Example ..................................................................... 27
1.4.3 KX-TVS200 - Connection Example .......................................................................... 28
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 32
2.1.1 Installation .................................................................................................................. 32
2.1.2 Wiring ......................................................................................................................... 32
2.2 FRAME GROUND CONNECTION ......................................................................... 34
2.3 INSTALLATION STEPS ............................................................................................ 36
2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 ............... 38
2.4.1 General ....................................................................................................................... 38
2.4.2 Installing the KX-TVS102 or KX-TVS204 Port Card ............................................... 39
2.5 CONNECTIONS - KX-TVS75/100 ............................................................................ 42
2.5.1 Connecting PBX Extensions ...................................................................................... 42
2.5.2 Connection to DPT Extensions .................................................................................. 42
2.5.3 Connection to Non-DPT Extensions .......................................................................... 44
2.6 CONNECTIONS - KX-TVS200 ................................................................................. 46
2.6.1 Modular Plug Connection........................................................................................... 46
2.6.2 Port Cards ................................................................................................................... 46
2.7 TERMINAL CONNECTION..................................................................................... 50
2.7.1 Requirements For Connecting Programming Terminal.............................................. 50
2.7.2 Connecting the RS-232C Cable.................................................................................. 50
2.7.3 EIA (RS-232C) Signals .............................................................................................. 52 
						

							Table of Contents9
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE 
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION ........................................................................ 54
3.1.1 DPT or Inband Signaling? ........................................................................................... 54
3.1.2 Why Integration is Important ...................................................................................... 54
3.1.3 How the VPS and the PBX Communicate .................................................................. 54
3.1.4 PBX Requirements for Integration .............................................................................. 55
3.2 PBX PARAMETERS AND PORT SETTINGS......................................................... 57
3.2.1 General Guidelines and Definitions ............................................................................57
3.2.2 RS-232C Settings ........................................................................................................ 57
3.2.3 Port Settings ................................................................................................................57
3.2.4 PBX Interface Parameters ........................................................................................... 58
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ................. 61
3.3.1 KX-TVS75/100/200 Programming for Inband Integration ......................................... 61
3.3.2 KX-T123211D Software Verification and Programming............................................ 62
3.3.3 KX-TA624 Programming for Inband Integration........................................................ 64
3.3.4 Programming the KX-TD816, KX-TD1232 and KX-TD308 for Voice Mail Integration 
with Inband Signaling ................................................................................................ 66
3.3.5 KX-TD816 and KX-TD1232 for Voice Mail Integration with Inband Signaling via the 
Operating and Maintenance Tool ............................................................................... 66
3.3.6 KX-TD308 for Voice Mail Integration with Inband Signaling via the Operating and 
Maintenance Tool.......................................................................................................69
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD 
DIGITAL PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION ...................................................... 76
4.1.1 Why Digital Integration is Important .......................................................................... 76
4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816, 
KX-TD1232 AND KX-TD308 .................................................................................... 77
4.2.1 KX-TD1232 Software Verification and Programming for Digital Integration via the 
Managers Extension .................................................................................................. 77
4.2.2 KX-TD1232 Software Verification and Programming via the Operating and 
Maintenance tool........................................................................................................ 82
4.2.3 KX-TD308 Programming for Digital Integration via the Managers Extension ......... 85
4.3 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 90
4.3.1 Live Call Screening (LCS) Programming ...................................................................90
4.3.2 Live Call Screening Recording Mode Assignment ..................................................... 90
4.3.3 Live Call Screening Private/Hands-Free Mode Assignment ....................................... 90
4.3.4 Live Call Screening Button Assignment ..................................................................... 91
4.3.5 Live Call Screening Cancel Button Assignment ......................................................... 92
4.3.6 Live Call Screening Password Assignment ................................................................. 92
4.3.7 Live Call Screening Password Cancellation................................................................ 92
4.3.8 Live Call Screening Password Control........................................................................ 93
4.3.9 Two-Way Recording into Mailbox .............................................................................. 93
4.3.10 Two-Way Recording Button Assignment .................................................................. 93
4.3.11 Two-Way Transfer into Mailbox ............................................................................... 94
4.3.12 Two-Way Transfer Button Assignment ..................................................................... 94
4.3.13 Voice Mail Transfer Button ....................................................................................... 95 
						

							10Table of Contents
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP............................................................................................................. 98
5.1.1 Before Programming .................................................................................................. 98
5.1.2 Quick Setup ................................................................................................................98
5.1.3 Starting the Quick Setup............................................................................................. 99
5.2 PORT SETTING OPTIONS .................................................................................... 107
5.2.1 Custom Service Setting Example ............................................................................. 107
5.2.2 Custom Service Features .......................................................................................... 108
5.2.3 Custom Service Programming.................................................................................. 110
5.2.4 Recording Menus...................................................................................................... 112
5.2.5 Checking Operation .................................................................................................. 113
5.2.6 Voice Mail.................................................................................................................113
5.2.7 Mailbox Groups (System Group Distribution Lists) ................................................ 113
5.2.8 Extension Groups ..................................................................................................... 114
5.2.9 Interview Service ...................................................................................................... 115
5.2.10 Automated Attendant.............................................................................................. 115
5.2.11 Department Dialing Service ................................................................................... 116
5.2.12 Operator Service ..................................................................................................... 116
5.3 SETTING PORTS ..................................................................................................... 117
5.3.1 Port Service Menu .................................................................................................... 117
5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 119
5.4.1 Automated Attendant Menu ..................................................................................... 119
5.4.2 Department Dialing .................................................................................................. 119
5.4.3 Operator Parameters ................................................................................................. 119
5.5 SETTING MAILBOXES .......................................................................................... 122
5.5.1 Mailbox Setting Menu .............................................................................................. 122
5.5.2 Entering a Mailbox ................................................................................................... 122
5.5.3 Deleting a Mailbox ................................................................................................... 125
5.5.4 Password Reset ......................................................................................................... 125
5.5.5 Mailbox Listing ........................................................................................................ 125
5.6 TRAINING THE SUBSCRIBER ............................................................................. 126
6FINAL SETUP
6.1 MESSAGE MANAGERS MAILBOX (Mailbox 998) ........................................... 128
6.1.1 Accessing the Message Managers Mailbox (Enter [165 #6*998]) .......................... 128
6.1.2 Message Managers Main Command Menu ............................................................. 128
6.1.3 Company Greetings (Enter [#6*998,5,1]) ................................................................ 129
6.1.4 Custom Service Greetings (Enter [#6*998,5,4]) ...................................................... 129
6.1.5 Customizing User Prompts (Enter [#6*998,5,6]) ..................................................... 129
6.1.6 Recording the Company Name (Enter [#6*998,5,2])............................................... 130
6.2 SETTING UP MAILBOXES .................................................................................... 131
6.2.1 Recording Personal Greetings .................................................................................. 131
6.2.2 Recording the Owners Name ................................................................................... 132
6.3 BACKING UP THE SYSTEM ................................................................................. 133
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ............................................................................... 136
7.2 UTILITY COMMANDS ........................................................................................... 138
7.2.1 Off-line Set (OFLN) ................................................................................................. 138