Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

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1.Type PSET, then 
Press RETURN.
2.Type [1] to enable this function or 
Type [2] to disable it.
3.Type the time to print the reports.
Note
The reports will be displayed only if the system is in the mode where the > prompt is 
displayed.
7.2.6 Error Log Display (ELOG)
This command is used when diagnosing VPS problems. When selected, this command will 
display an error log.
Type ELOG, then 
Press RETURN.
 
Note
 The errors that can be identified by the system are displayed and explained in the
 following tables.
$  PSET
Report Print Out Service [ Disable ]
           1 : Enable  2: Disable : =
Enter The Print Out Time (HH:MM, AM/PM) : =
COM.  Communication error between CPU and Port cards
DATA Process error of voice data
MEM.  Memory error
PRG.    Program error in CPU card
R/W     Read/Write error of Hard disk
$  ELOG
                     DEVICE                  ERROR                                     TIME
JUL-14  14:00  PM MEM-GET 1.  CPU
JUL-14  14:00  PM 2.  CLOCK
JUL-14  14:00  PM DATA R/W (xx:yyyy) 3.  DISK
JUL-14  14:00  PM SCAN 4.  DSP*
JUL-14  14:00  PM FIFO 5.  DSP*
JUL-14  14:00  PM APPLICATION (x) 6.  CPU
* = Port number 
						

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Device Error Log Indications
* = Port number (TVS75: 1-2, TVS100: 1-4, TVS200: 1-12)
Error Indications at System Startup
Example of a terminal display when errors are generatedTable 31 
Indication Meaning
CPU MEM-GET CPU card software memory acquisition error.
CPU card is short of memory temporarily because 
of too much traffic.
CLOCK Clock access error. Clock IC is out of order.
Check the hardware.
DISK DATA R/W (xx:yyyy) HDD access error. If there is a sector that often 
causes errors, check the disk.
xx : IDE error code 
yyyy : read/write error sector number
DSP* SCAN DSP-SCAN error. DSP is out of order. Check the 
hardware.
DSP* FIFO DSP/FIFO error. During the system is handing 
calls, there is wrong with DSP and FIFO memory 
temporarily.
CPU APPLICATION (x) Application error. While the system is handling 
calls, temporary application error occurs.
x: port number
Ta b l e  3 2  
Indication Meaning
ROM ERROR : Sum Error!! ROM checksum error.
DISK ERROR : Initialize Error!! HDD initialization error.
DISK ERROR : No System!! No system HDD present.
DISK ERROR : Program Load Error!! Program could not be loaded from system HDD.
DISK ERROR : Program Sum Error!! Checksum error in program loaded from system 
HDD.
DISK ERROR : System Data Error!! Error Loading of administrator data from system 
HDD.
SYSTEM ERROR : 1 Administrator data error.
SYSTEM ERROR : 2 Error loading of report data.
SYSTEM ERROR : 3 Clock error. 
						

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Error and Warning Indications During System OperationSYSTEM ERROR : 4 Mailbox data error.
SYSTEM ERROR : 5 Message data error (1).
SYSTEM ERROR : 6 Message data error (2).
SYSTEM ERROR : 7 Error loading of control data.
SYSTEM ERROR : 8 Error loading of voice prompt data.
SYSTEM ERROR : 9 Error loading of MWL control data.
SYSTEM ERROR : 10 Error loading of disk identify data.
SYSTEM ERROR : 11 Error writing of VBI chain data.
SYSTEM ERROR : 12 Error writing of BLK chain data.
SYSTEM ERROR : 13 Error loading of user prompt modify data.
SYSTEM ERROR : 14 Error loading of Class of Service data.
No CO line cards are active!! No Port cards present.
COs are all disabled!! All Port cards are malfunctioning.
DPITS Interface Connection is not
Established.Port cards are malfunctioning for DPT because 
telephone lines are disconnected or Integration 
with PBX is not set to DPT mode.
Table 33 
Indication Meaning
DISK STORAGE SPACE IS NOW 
EXCEEDING
80%...80% or more of the HDD voice message 
save area is used.
ASCII TERMINAL program Load Error Error loading of ASCII terminal control 
program.
VT100 program Load Error Error loading of VT100 control program.Ta b l e  3 2   
						

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7.2.7 Saving the System Data to the Backup Device (SAVE)
All system programming data and voice prompts (7 functional areas) can be saved in separate 
data files. To save this data, a data terminal must be connected to the RS-232C port of the VPS. 
Files must be saved individually. The SAVE command must be executed for each data file. It 
will require several minutes to SAVE for all the data selected. When performing this operation, 
always wait until the process completion indication appears.
WARNING
Never save (back-up) and upload the Program without Panasonic Technical support.
The memory required to save each data component is indicated below.
TVS75/100
TVS200
Saving items 4-8 below will depend upon the length of the recorded messages.
4. User Prompts-1 (Modified prompts - Modifications to default settings)
5. User Prompts-2 (Modified prompts - Modifications to default settings)
6. Custom Service Menu (Customer service recordings)
7. Personal Greeting (Subscriber greetings)
8. Company Greeting (TVS200 only)
1.Type SAVE, then 
Press RETURN.
1.  Program - approximately 1 Mbytes (See Warning above)
2.  Parameters - approximately 0.3 Mbytes (System Configuration)
3.  System Prompts - approximately 15 Mbytes (Do not save - prompts are saved 
     as defaults on the drive)
1.  Program - approximately 2 Mbytes (See Warning above)
2.  Parameters - approximately 0.8 Mbytes (System Configuration)
3.  System Prompts - approximately 28.5 Mbytes (Do not save - prompts are saved
     as defaults on the drive)
$  SAVE
VPS Disk Data Save (VPS -> PC : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menu
7.  Personal Greeting
8.  Compary Greeting
Select No. := 
						

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Note
8. Company Greeting is available for TVS200 only.
2.Select item to be backed up, then 
Press RETURN. The size of the file will be displayed.
3.Press RETURN. 
4.Perform a Standard File Transfer. Set the data terminal to the receiving (Answer) mode 
(Xmodem) and specify the backup filename. The specified data will be transmitted to the 
data terminal.
Note
The data terminal used must be equipped with communications software that supports 
the Xmodem file transfer protocol. The command can be cancelled by Typing [\] 
before entering the receiving mode. Once the receiving mode has been selected, use 
the cancel command of the communication software being used. When you are 
finished saving files, Type [ONLN] at the $ prompt. This will turn on the Call 
Progression Mode of the VPS (calls will be accepted again).
7.2.8 Loading New or Saved Data to the VPS (LOAD)
This command is used to install new data or to restore the saved data to the VPS. The LOAD 
command must be executed for each data file.
When performing this operation, always wait until the process completion indication appears 
before proceeding.
1.Type LOAD, then 
Press RETURN.
To start press ‘RETURN’
- - - - - - SAVE Start !!
$  LOAD
Disk Data Load (PC -> VPS : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menu
7.  Personal Greeting
8.  Company Greeting
Select No.: 
						

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Note
8. Company Greeting is available for TVS200 only.
2.Select the item to be restored to the hard disk, then 
Press RETURN.
3.Press RETURN.
When CCC appears, the VPS is ready for loading.
4.Set the data terminal to the sending (Call) mode (Xmodem). Then enter the backup 
filename. 
Press ENTER. The backup data will be restored to the hard disk.
5.When the parameter load has been completed, power-off and restart the system.
Note
The data terminal used must be equipped with communications software that supports 
the Xmodem file transfer protocol. The command can be cancelled by Typing [\] 
before entering the sending mode. Once the sending mode has been selected, use the 
cancel command of the communication software being used.
7.2.9 Print All of the VPS Parameters (GPRN)
This command is used to print all VPS parameter settings (output to screen).
Type GPRN, then 
Press RETURN.
 
Note
 This command is only valid when in the ASCII terminal mode.
To start press ‘RETURN’
- - - - - - LOAD Start!!
$  GPRN
      0:  All Parameters
      1:  Mailbox Setting
      2:  Class of Service Setting
      3:  Port Service Setting
      4:  Service Setting - Auto Attn. Setting
      5:  Service Setting - Custom Service Setting
      6:  System Parameter Setting - System Group Assignment
      7:  System Parameter Setting - Day Service, Holiday, Daylight Saving Time
      8:  System Parameter Setting - Prompt Setting
      9:  System Parameter Setting - Others
    10:  Hardware Setting
    11:  System Reset Clear Parameter
    Please select : = 
						

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7.2.10 Program Version Display (VERS)
This command is used to display the version numbers of the hard disk, main ROM and port 
card.
Type VERS, then 
Press RETURN.
Note
The numbers are examples only. Your system will show different numbers.
7.2.11 Custom Service Report (CREP)
The CREP command is used to display the custom service menu access count, the keypad 
assignments, message recording status and the tree-structure of the Custom Service.
Type CREP, Press Space, Enter the Custom Service number (1-100), and 
Press RETURN.
Custom [20]: Indicates that Custom service No. is 20.
User-1: Indicates a type of voice prompts is User-1.
$  VERS
    V.P.S. PROGRAM VERSION
         MAIN DISK : VC 2200 (2.00)
         MAIN ROM : VC 11A  (1.00)
$  CREP 20
Custom [20] (User-1) (Access:  3) (Menu Msg. : None)
  | < Custom Service Entry Menu  >
[1]- Xfer Mbx  (101)
[2]- Xfer Extn. (102)
[3]- Custom [21] (System) (Access:  0) (Menu Msg. : None)
  |        | < Voice Mail Information Eng.  >
           | [1]  - Custom [22] (User 2) (Access:  0) (Menu Msg. : None)
  |        |              | < Voice Mail Information Spanish  >
  |        |              [1]- Operator
  |        |              [2]- Name Dial
  |        |              [3]- Subscriber
  |        |              [4]- Dprt Dial
  |        |              [  ]- Main Menu
  |        [  ]- Main Menu
[6]- Operator
[7]- Exit
[8]- Pre Menu
[  ] Exit
[#] Main Menu 
						

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7.2.12 Custom Service Menu Access Count Clear (CCLR)
Each Custom Service has an access counter that counts the number times the service has been 
accessed. This command clears this counter.
Type CCLR, Press Space, and Enter Custom Service Menu (1-100), then 
Press RETURN.
 
Note
 Type CCLR 0 to clear the access counters of all Custom Services.
7.2.13 Message Waiting Lamp Retry Times (MWL)
This command is used to specify the number of times the VPS will attempt to turn on the 
Message Waiting Lamp of the called extension. This setting is required when a PBX other than 
the Panasonic KX-T series telephone system is used.
 
Note
 This setting is not valid if Message Waiting Lamp for Every Message is set to Yes. Access: 3: Indicates that this Custom Service was accessed 3 times 
by callers. This counter can be cleared, See 
7.2.12 Custom Service Menu Access Count Clear 
(CCLR).
Menu Msg.: 
None:Indicates that the menu message for a Custom service is 
None (not recorded).
[1]-Xfer Mbx 
(101):Indicates that the caller will be transferred to the mailbox 
101 by pressing [1]. If menu message is recorded, Rec 
will appear.
[2]-Xfer Extn 
(102):Indicates that the caller will be transferred to the 
extension 102 by pressing [2].
[3]-Custom  [21]: Indicates that the caller will be sent to Custom Service 21 
by pressing [3].
$  CCLR 20
             Custom Menu  Accessing Counter Cleared !!
$  MWL
             Current Setting of M.W.L. Retry Count is 1
             Enter M.W.L. Retry Count (1-3) = 
						

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7.2.14 Setting Minimum Recording Length (MRL)
This command is used to specify the minimum message recording length (0-3 s). Messages 
shorter than this setting are discarded from the mailbox.
 
Note
 The minimum recording length can only be set using this command.
1.Type MRL, then 
Press RETURN.
2.Type, the message length.
7.2.15 Modified Prompt List (MPLT)
This command is used to display the user prompt recording status — recorded, not recorded, 
or turned off.
1.Type MPLT, then 
Press RETURN.
MPLT —> both prompts
MPLT 1 —> User 1 prompts
MPLT 2 —> User 2 prompts
2.Type [1] to display the User-1 prompts. 
Type [2] to display the User-2 prompts. Press 
nothing to display both User-1 and User-2 prompts.
Blank: The prompt has not been recorded.
Prompt no.: The prompt has been recorded.
OFF: The prompt has been turned off.
$  MRL
           Current Setting of Minimum Recording Length is 2
           Enter Minimum Recording Length (0-3) =
$  MPLT 1
***List of Registered User Prompt 1 No. ([1], [2], . . ., [620])***
*** Total number of Registered = 3 ***
*** Total number of TURN OFF = 1 ***,
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Note
 The Total Number of Registered shown at the bottom of the screen, does not
 include the prompts that have been turned off.
7.2.16 Utility Command List (HELP)
The HELP command displays the list of all available utility commands.
1.Type HELP, then 
Press RETURN.
7.2.17 Quick Setup (QSET)
This command is initially used to setup the VPS very roughly when you use your VPS for the 
first time or after system initialization.
Type QSET, then 
Press RETURN. The same menu as Starting the Quick Setup in Section 
5.1 STARTING UP.
$  HELP
OFLN 
ONLN  
PASS  
TIME  
PSET
ELOG  
SAVE  
LOAD
GPRN
VERS
CREP [no] 
    
CCLR [no] 
    
MWL [count]  
MRL [count]  
MPLT [opt] 
 
             
             
QSET  
LMON  
PUTD  
$:  System Off-line
:  System On-line
:  Password setting
:  Time & Date setting
:  Report Print Out Time setting
:  Device Error Log Listing
:  VPS Program & Data Save (VPS –> PC : Xmodem)
:  VPS Program & Data Load (VPS  User Prompt 1
2 –> User Prompt 2
None–> User Prompt 1&2 [no]  : Custom Menu No. (1-100)
[no]  : Custom Menu No. (1-100/0) (0: Clear All)