Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							6.2 SETTING UP MAILBOXES
FINAL SETUP
131
6.2 SETTING UP MAILBOXES
The following steps complete the basic installation of the KX-TVS75/100/200 system. For 
each mailbox on the system, a no-answer, busy, and after hours greeting should be recorded, as 
well as the owners name and password. Please follow the steps below to set up the mailboxes 
accordingly.
6.2.1 Recording Personal Greetings
1.Enter an extension connected to the VPS.
2.When the port answers, 
Press [#6 ], then the mailbox number you wish to change.
3.Enter your password (if programmed), then the [#] key.
You are now inside the mailbox.
4.For mailbox management, 
Press [5].
5.To change the personal greetings, 
Press [1].
6.To change the No-Answer Greeting, 
Press [1] again.
7.The system will then say: 
No-Answer Greeting is not recorded. Record greeting at the 
tone.
8.State your greeting at the tone.
Example: Hi this is Tom. I am away from my desk right now but please leave a message at 
the tone and I will return your call as soon as possible.
9.When you finish speaking, 
Press [1].
10. The system gives the options of reviewing, accepting, or erasing the message.
11. To review the message, 
Press [1].
12. If the greeting is acceptable, 
Press [2].
13. The system will then play the menu for changing the No-Answer Greeting, Busy signal 
 Greeting and the After hours greeting. Record the busy signal greeting as you did the No-
 Answer Greeting.
14. Continue on to the After Hours greeting and hang up when finished. (1) The No-Answer Greeting is played whenever the caller enters your mailbox during 
business hours.
(2) The Busy Greeting is played when the caller is told your line is busy and then elects 
to leave a message in your mailbox.
(3) The After Hours Greeting is played whenever the caller enters your mailbox during 
non-business hours. 
						

							6.2 SETTING UP MAILBOXES
132FINAL SETUP
6.2.2 Recording the Owners Name
1.Enter an extension connected to the VPS.
2.When the port answers 
Press [#6 ], then the mailbox number you wish to change. 
3.Enter your password (if programmed), then 
Press [#]. 
You are now inside the mailbox.
4.For mailbox management, 
Press [5] .
5.To change the owners name, 
Press [3].
6.The system will say: 
The owners name is not recorded. Record owners name at the tone.
7.State the owners first and last name at the tone.
8.Press [1] when finished.
• The VPS tells you the customers name.
9.Press [2] to accept.
TEST THE SYSTEM
Before backing up the system, call each extension to see that each port functions as it 
should. Check for proper greetings and call transfers. 
						

							6.3 BACKING UP THE SYSTEM
FINAL SETUP
133
6.3 BACKING UP THE SYSTEM
Note
Before saving a file, we recommend that the Call Progression Mode of the VPS be turned off 
by Typing [OFLN] and then pressing ENTER. This prevents data from changing while it is 
being saved.
 (The system will not answer calls when off-line.)
1.Choose the Utility Command. 
Type [SAVE], then 
Press ENTER. See screen output below.
from System Administration Top Menu:
2.To  s t a r t  
Press [2] and then ENTER.
3.Press RETURN or 
ENTER.
Enter The Number : = 3
Utility Command
$  SAVE
VPS Data Save ( VPS -> PC : Xmodem )
1:  Program
2:  Parameters
3:  System Prompts
4:  User Prompts-1
5:  User Prompts-2
6:  Custom Service Menu
7:  Personal Greeting
Select No : = 2
TVS75/100
$  SAVE
VPS Data Save ( VPS -> PC : Xmodem )
1:  Program
2:  Parameters
3:  System Prompts
4:  User Prompts-1
5:  User Prompts-2
6:  Custom Service Menu
7:  Personal Greeting
8:  Company Greeting
Select No : = 2
TVS200 
						

							6.3 BACKING UP THE SYSTEM
134FINAL SETUP
Following steps are for HyperTerminal as an example.
4. Select 
Receive File from the 
Transfer Menu.
5. Specify a folder where data is to be saved (if necessary, use B
rowse).
6. Select 
Xmodem as the protocol to save data.
7. Click R
eceive.
8. Enter desired filename and click OK.
The file transfer screen appears and shows download progress. Download time will vary 
depending on the communication speed and file sizes.
Save Completed will appear on the screen when the file has been saved. Continue saving 
the other items as needed. It is not necessary to save the Program or System Prompts 
because these are resident on the hard drive and cannot be altered. We do recommend all 
other data be saved including User Prompt 1 and User Prompt 2 if they have been recorded.
Note
User Prompt files are very large and can take about several hours to save. When you are 
finished saving files, Type [ONLN] at the $ prompt. This will turn on the Call Progression 
Mode of the VPS (calls will be accepted again). Store saved files in a safe area. 
						

							SYSTEM MAINTENANCE AND TROUBLESHOOTING135
Section 7
SYSTEM MAINTENANCE AND
TROUBLESHOOTING 
						

							7.1 INITIALIZING THE SYSTEM
136SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM
Initializing the system clears all messages and mailboxes and returns all system 
parameters to the default setting. Throughout this section, menu selections are indicated as
 
System Administration Top Menu - (Selection Number). This means that the System 
Administration Top Menu must first be accessed. On the first menu displayed, make the menu 
selection corresponding to the first menu displayed. Repeat this process for each subsequent 
menu when additional selection numbers are listed. 
1.Go to the System Administration Top Menu
Note
5: Quick Setup does not appear when in the ASCII TERMINAL mode.
2.Type [4] for System Initialization.
3.Type [Y] (this places the VPS in the off-line mode).
4.Type [\].  To initialize the system, follow the menu path as shown:
System Administration Top Menu - 4
1 : Program
2 : System Reports
3 : Utility command
4 : System Reset/Clear
5 : Quick Setup
SELECT ITEM AND PRESS RETURN-KEY
System Reset/Clear Menu
Mailbox No. Length  :3
System Managers Mailbox No.   :999
Message Managers Mailbox No. :998
Will you change the settings ? (Y/N): =
System Reset/Clear Menu
Mailbox No. Length  :3
System Managers Mailbox No.   :999
Message Managers Mailbox No.  :998
Reset System Parameters  : Press    
/ 
						

							7.1 INITIALIZING THE SYSTEM
SYSTEM MAINTENANCE AND TROUBLESHOOTING
137
5.Type [Y] to start the system resetting.
6.When system initializing is complete, the following display will appear:
Note
The execution time for System Reset/Clear may differ each time it is performed 
because of system capacity and system programs.
 Generally, initialization will take a minimum of 3 min to accomplish. To set the system 
clock (date and time), select the Utility Command (TIME).
****************************************
* Caution !!!                                        *
* Now, System Initialization Starts.    *
****************************************
Is it all right ?  (Y/N): =
System Initializing.
Wait a moment ...             
             
             
• 
• 
> 
						

							7.2 UTILITY COMMANDS
138SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.2 UTILITY COMMANDS
In the Utility Command Mode, the System Administrator can access the functions described 
below by entering the appropriate command at the $ prompt, and 
Pressing RETURN.
7.2.1 Off-line Set (OFLN)
The OFLN utility command is used to turn off the VPS Call Progressing Mode. Set the VPS to 
Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large 
number of related parameters.
Type OFLN, then 
Press RETURN. If no VPS ports are in use, the VPS will immediately 
suspend the Call Progressing Service.To select the Utility Commands Menu, follow the menu path as shown: 
System Administration Top Menu - 3
OFLN: Sets the system to off-line mode
ONLN: Sets the system to on-line mode
PA S S: Sets the System Administrators password
TIME: Sets the system clock, date, and time
PSET: Specifies the reports printing time
ELOG: Displays device error log
SAVE: Stores a backup of the program or data in the hard disk
LOAD: Restores a backup of the program or data to the system
GPRN: Displays all of the VPS parameters
VERS: Displays the version of hard disk, main ROM and Port card 
CREP: Displays the keypad assignments, message recording status and the tree-
 structure of a Custom service
CCLR: Clears a Custom service menu access count
MWL: Specifies the number of times the VPS attempts to turn on the message
 waiting lamp on the extensions
MRL: Sets the minimum recording length of a message
MPLT: Displays the user prompt recording status
HELP: Displays brief instructions and a list of Utility Commands
QSET: Set up your VPS roughly so that you can use it quickly
LMON: Line Monitor
PUTD: Display DTMF Information
Utility Command (Type HELP for command list.)  
$
$  OFLN
** OFF LINE MODE ** 
						

							7.2 UTILITY COMMANDS
SYSTEM MAINTENANCE AND TROUBLESHOOTING
139
If any VPS port is in use, the VPS will display the following warning:
The VPS will be in the Off-Line Mode when the following message is displayed.
7.2.2 On-line Set (ONLN)
The ONLN command is used to place the VPS in the Call Progressing Mode.
Type ONLN, then 
Press RETURN.
7.2.3 Set Password (PASS)
The PASS command is used to create, change and clear system passwords. Valid passwords are 
created using up to 8 characters; any character except [\] can be used.
1.Type PASS, then 
Press RETURN.
2.To create a password or change an existing password, go to Step 3.
To clear a password, go to Step 4.
3.To create a password or change an existing password:
a. Type [1] or 
[2].
Note
When you press [2] to change the System Reset/Clear password you should type the 
current (OLD) password before entering a new one.
b.  Ty p e the password.
c. Type the password again for verification.
4.To clear a password:
a. Type [1] or 
[2].
*** Now Line is used!! *** 
** OFF LINE MODE **
$ ONLN 
** ON LINE MODE **
$  
1: Administrator Password  2: System Reset/Clear Password :=
Maximum 8 characters
NEW PASSWORD : =
Verification: = 
						

							7.2 UTILITY COMMANDS
140SYSTEM MAINTENANCE AND TROUBLESHOOTING
b. Press ENTER. Do not type a password on this screen.
c. Press ENTER. Do not type a password on this screen.
Note
The password entered on the screen will not appear. The VPS does not distinguish the 
capital letter from the small letter.
7.2.4 Set Time (TIME)
The TIME command is used to set the system date and time. A number of system functions 
require that the system time and date be set correctly. These functions include message waiting 
notification, external message delivery, call-retries-after initial-failure-to-connect, and 
automatic deletion of messages.
1.Type TIME, then 
Press RETURN.
2.Type the current time.
3.Type the current date. For the year, type the last 2 digits.
Note
Enter the exact time and date. This command cannot be used when either the System 
or the Message Manager is accessing the time setting feature.
7.2.5 Print Reports at Specified Time (PSET)
This command is used to issue system usage reports (Disk Usage Report/Port Usage Report/
Call Account Report) at a specified time each day by entering the PSET command. A printer 
or data terminal must be connected to the VPS at the RS-232C port for the reports to be printed 
or displayed.
Maximum 8 characters
NEW PASSWORD : =
VERIFICATION : =
$  TIME
Current time is 12:34, PM
              Enter new time (HH:MM, AM/PM) : =
Current date is TUE AUG-3-1999
   Enter new date (MM-DD-YY) : =