Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							A1 SYSTEM FEATURES
SYSTEM FEATURES
171
Covering 
Extensionforwards calls to a second extension when 
the first extensions subscriber is not 
available to take the call. Also called when 
the caller presses 0 during a Personal 
Greeting.• See Covering Extension in 
Table 43 in B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Covering Extension in 
Glossary.
Custom  Service allows callers to access specific functions by 
entering numbers or symbols through the 
telephone keypad.
Up to 100 custom service menus can be 
recorded by the Message Manager. These 
menus can be recorded in various foreign 
languages, and help guide outside callers to 
the desired extension, mailbox, System 
Group Distribution List, department dialing 
menu, operator, fax/machine, etc.• See 5.2 PORT SETTING 
OPTIONS.
• See 6.1.4 Custom Service 
Greetings (Enter [#6*998,5,4]).
• See 7.2.11 Custom Service 
Report (CREP).
• See 7.2.12 Custom Service 
Menu Access Count Clear 
(CCLR).
• See B5.2 Custom Service.
• See Recording Messages in 
D6 RECORDING COMPANY 
MESSAGES.
• See Custom Service Setting in 
Glossary.
Day Service is a timer function that initiates the 
appropriate day, night, or holiday incoming 
call handling procedure.• See Day Service (1-5-2) in 
5.2.2 Custom Service Features.
• See Port 1 - Day Mode in 
B4 SYSTEM 
ADMINISTRATION - PORT 
SERVICE.
• See B6.2 Day Service.
Daylight Saving 
Time Assignmentchanges the internal clock of the VPS for the 
start and end of Daylight Saving Time.• See B6.4 Daylight Saving 
Time (DST).
Department 
Dialingis a speed dialing function that permits the 
caller to quickly reach the desired extension 
by dialing a 1 digit number either during or 
after the playing of the Department Dialing 
message.• See 5.4.2 Department Dialing.
• See Department Dialing in 
B5.1 Automated Attendant 
Parameters.
• See Recording Messages in 
D6 RECORDING COMPANY 
MESSAGES.
• See Department Dialing  in 
Glossary. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Dialing by Name allows the caller to reach the intended 
mailbox/extension (when the number is not 
known) by entering the first 3 or 4 letters of 
the mailbox owners last name. The VPS 
identifies all subscribers with that letter 
combination and states each name for the 
caller. The caller selects the desired 
subscriber by entering the appropriate 
number or symbol on the telephone keypad.• See Owner Name in table 43 in 
B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
Direct Mailbox 
Access (DPT 
Only)allows subscribers to call the VPS and 
access their mailbox without entering the 
mailbox number.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Direct Mailbox Access in 
Table 45 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Direct Mailbox Access in 
Glossary.
DPT Integration is the interface data link that permits certain 
information and command functions to be 
sent to the VPS by the PBX. The 
information and command functions 
include: Auto Configuration, Direct 
Mailbox Access, Intercom Paging, Live Call 
Screening, Two-Way Recording and Two-
Way Transfer.• See VOICE MAIL in 
1.3.3 Which Phone Systems 
are Compatible?
• See 1.4.2 KX-TVS75/100 - 
Connection Example.
• See 2.5 CONNECTIONS - 
KX-TVS75/100, 
2.6 CONNECTIONS - KX-
TVS200.
• See 3.1.1 DPT or Inband 
Signaling?
• See 4 INTEGRATING THE VPS 
WITH THE PANASONIC KX-
TD DIGITAL PBX.
• See DPT Integration in 
Glossary.
Extension Group permits a number of extentions to share 
information through a single mailbox.• See 5.2.8 Extension Groups.
• See System Group Assignment 
- Extension Group in 
B6.1 System Group 
Assignment. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Extension 
Numbering Planpermits the VPS to recognize an extension 
number as valid.• See Other Parameters - 
Extension Numbering Plan in 
B6.6 Other Parameters.
External Message 
Delivery Listallows a subscriber to send a message to 
outside parties with a single operation. One 
subscriber can maintain up to 2 lists. Each 
list is able to support 8 entries.
This feature is only available when External 
Message Delivery has been authorized for 
the subscribers COS. • See Class of Service Setting - 
Special Feature Authorization 
in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See External Message Delivery 
Service in this table.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.3 Setting up an External 
Message Delivery List in 
Subscribers Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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External Message 
Delivery Service allows a subscriber to send a message to 
several subscribers and non-subscribers at 
the same time. This feature also permits the 
receiver to reply to the message without 
having to specify the mailbox number.• See Class of Service Setting - 
Special Feature Authorization 
in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Authorization of External 
Message Delivery in Table 47 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - External 
Message Delivery Parameters in 
B6.6 Other Parameters.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.4 Sending External 
Delivery Messages in 
Subscribers Guide.
External Message 
Delivery Statusallows the subscriber to check the status of 
undelivered and pending external delivery 
messages.
This feature is only available when External 
Message Delivery has been authorized for 
the subscribers COS. • See External Message Delivery 
Service in this table.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.5 Checking and Setting 
External Message Delivery 
Status in Subscribers Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Fax Management allows the system to automatically route an 
incoming fax signal to a specific fax 
machine. Up to 2 fax machines can be 
assigned using this feature. Outside callers 
can also reach the fax machine via Custom 
Service selection, if programmed.• See Fax Management (1-5-6-
8) in 5.2.2 Custom Service 
Features.
• See 7.3.11 Fax Call Report.
• See 7.3.12 Fax Call Statistics 
Clear.
• See Other Prameters - Fax 
Management in B6.6 Other 
Parameters.
Group Distribution 
List - Personalallows a subscriber to simultaneously send a 
message to several mailboxes using a Group 
Distribution List. This list is established by 
the subscriber. Each subscriber can maintain 
a maximum of 4 lists with up to 20 entries on 
each list.• See Group Distribution List - 
System in this Table.
• See Personal Group 
Distribution List in Glossary.
• See 4.5 Personal Group 
Distribution Lists in Subscribers 
Guide.
• See 4.6 Deleting Group 
Distribution Members in 
Subscribers Guide.
• See 4.7 Deleting Group 
Distribution Lists in Subscribers 
Guide.
Group Distribution 
List - Systemallows a subscriber to send a message to 
several mailboxes using a Group 
Distribution List. Using a list also allows a 
caller to record a message in several 
mailboxes. The System Administrator must 
establish this list. Up to 20 lists can be 
maintained by the VPS with up to 20 entries 
possible on each list.• See System Group Assignment 
- Mailbox Group in 
B6.1 System Group 
Assignment.
• See C6 DELIVERING 
MESSAGES.
• See System Group Distribution 
List in Glossary.
Hold provides the caller with the option of 
temporarily holding the call when the line is 
busy. The VPS automatically recalls the 
extension after a specified period of time. 
When several callers hold their calls to the 
same extension, callers are connected in the 
order in which they originally called.• See Other Parameters - Call 
Hold Parameters in 
B6.6 Other Parameters.
Holiday  Service permits the system to record, store, and play 
several different holiday greetings. Up to 20 
holidays can be programmed.• See Holiday Service (1-5-3) in 
5.2.2 Custom Service Features.
• See B6.3 Holiday Setting. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Inband  Integration allows the PBX, using Inband Integration, to 
send information to the VPS using DTMF 
tones. Inband integration is characterized as 
Voice Mail Integration and DTMF Tone 
Integration. Voice Mail Integration works 
with the Call Forwarding Feature of the 
PBX to permit a caller to leave a message 
when the mailbox number of the called 
extension is not known. DTMF Tone 
Integration works with the Automated 
Attendant Service to enable the VPS to 
immediately recognize the state of the call 
(busy, answered, ringing, etc.) and improve 
its call handling performance.• See VOICE MAIL in 
1.3.3 Which Phone Systems 
are Compatible?
• See 3 INTEGRATING THE VPS 
WITH PANASONIC KX-T 
PHONE SYSTEMS.
• See Inband Signaling in 
Glossary.
Incomplete Call 
Handling Serviceallows the subscriber to offer callers several 
service options when the extension is busy 
or there is no answer: Leaving a Message, 
Transfer to Covering Extension, Returning 
to the Automated Attendant Top Menu, 
Intercom Paging, Calling a Beeper, or 
Calling Operators.• See Incomplete Call Handling 
Service in Glossary.
• See Intercom Paging (DPT 
Only) in this table.
• See 4.3 Incomplete Call 
Handling Status in Subscribers 
Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Intercom Paging 
(DPT Only)permits callers to page subscribers by PBX 
paging (there are different kinds of PBX 
paging, and these can be specified by VPS 
programming ) when the subscribers have 
set Intercom Paging for Call Transfer or 
when the subscribers have set Intercom 
Paging for Incomplete Call Handling. The 
caller is briefly placed on hold while the 
VPS announces the page and until the 
subscriber answers the page. The subscriber 
can answer the page from any extension 
using the paging answer code; this code is 
specified in the PBX User Manual.
To utilize this feature, follow the procedure 
below.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Intercom Paging (1-5-6-7) 
in 5.2.2 Custom Service 
Features.
• See Intercom Paging Group in 
Table 45 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
Intercom Paging Parameter in 
B6.6 Other Parameters.
• See Intercom Paging in 
Glossary.
1. Go to the System Administration Top 
Menu, and type 1-2 (Program - Class 
of Service) and COS No. (1-62). 
Select an Intercom Paging Group (1-
8) for this COS. 
2. From the System Administration Top 
Menu, type 1-5-6-7 (Program - 
System Parameter Setting - Others - 
Intercom Paging Parameters). Adjust 
the No-Answer Time for Intercom 
Paging to your preference (the 
default is 5 s). For the Intercom 
Paging Group you selected in Step 1, 
set the intercom paging access code in 
paging Code for Group 1-8. For 
example, the access code for external 
paging by a KX-TD1232 PBX is 44.Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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178SYSTEM FEATURES
Interview Service plays a set of recorded questions when a 
caller accesses the service. The caller is 
provided an opportunity to answer each 
question after it has been asked. Subscribers 
are able to record questions directly into 
their own Interview Mailbox.• See 5.2.9 Interview Service.
• See Interview Mailbox No. in 
Table 43 in B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See Interview Service in 
Glossary.
• See 4.9 Interview Mailbox in 
Subscribers Guide.
Live Call 
Screening (DPT 
Only)permits the subscriber to monitor incoming 
calls as messages are being recorded. The 
subscriber has the option of answering calls 
during monitoring or allowing the message 
to be recorded without interruption. Two 
modes of this feature exist: Hands Free and 
Private.
Hands Free permits the subscriber to hear 
the caller through the telephones speaker 
and answer the call by lifting the handset. 
The Private Mode alerts by tone and requires 
the telephone handset to be lifted before the 
message can be monitored. Two-way 
communication is established by pressing 
the feature button.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See 4.3.1 Live Call Screening 
(LCS) Programming.
• See 4.3.3 Live Call Screening 
Private/Hands-Free Mode 
Assignment.
• See 4.3.4 Live Call Screening 
Button Assignment. 
• See 4.3.5 Live Call Screening 
Cancel Button Assignment.
• See 4.3.6 Live Call Screening 
Password Assignment.
• See 4.3.7 Live Call Screening 
Password Cancellation.
• See 4.3.8 Live Call Screening 
Password Control.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Live Call Screening in 
Glossary.
• See 4.10 Live Call Screening in 
Subscribers Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Logical Extension 
(All Calls Transfer 
to Mailbox)is an extension that always receives calls 
directly into its mailbox. This feature is used 
by subscribers that are often unavailable or 
that do not have a telset.• See All Calls Transfer to 
Mailbox in Table 42 in 
B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See Logical Extension in 
Glossary.
Mailbox is a place where all messages to a subscriber 
are stored. Several mailbox options exist: 
Subscriber Mailbox, Interview Mailbox, 
System Managers Mailbox, Message 
Managers Mailbox, and General Delivery 
Mailbox.• See 5.5 SETTING 
MAILBOXES.
• See 6.2 SETTING UP 
MAILBOXES.
• See 7.3.1 Mailbox 
Assignments.
• See 7.3.9 Mailbox Usage 
Report.
• See 7.3.10 Mailbox Usage 
Statistics Clear.
• See B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Section 1 Mailbox Setup in 
Subscribers Guide.
• See C2 SETTING UP 
MAILBOXES.
Message Delivery, 
Internalallows the VPS to automatically deliver a 
single message to multiple mailboxes.• See Group Distribution List - 
Personal, Group Distrebution 
List - System and Message 
Delivery Status in this table. 
• See 3.1 Delivering Messages to 
Other Subscribers in Subscribers 
Guide. Table 38 
FEATURE DESCRIPTION REFERENCE 
						

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Message Delivery 
Statusallows a subscriber to check the status of 
messages that have been sent. The sending 
subscriber has the option of canceling any of 
the messages after checking their status. If a 
message has not been received, the VPS will 
voice report the following: when the 
message was recorded, the destination 
mailbox number, and the contents of the 
message.
Message delivery status information is 
automatically deleted after the message has 
been received by the subscriber, or when the 
subscriber cancels the delivery, or when a 
new message arrives after 84 delivery status 
messages have been stored in the 
subscribers mailbox (the oldest status 
message is always deleted first).• See3.2 Checking Mailbox 
Distribution in Subscribers 
Guide.
Message 
Reception Modeallows incoming calls to be received by 
either a subscribers regular or interview 
mailbox. This mode is effective only for 
Incomplete Call Handling Service (when 
the subscribers line is busy, or he cannot 
take the call, or when he has enabled Call 
Blocking).• See Interview Service in this 
table. 
• See4.4 Message Reception Mode 
in Subscribers Guide.
Message Scan permits the subscriber to scan the first 4 s of 
each message. The subscriber can replay the 
previous message, play the next message, or 
play the entire message.• See Message Scanning with 
Information in Table 45 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Scanning Messages in 
Glossary.
• See 2.1 Receiving Messages in 
Subscribers Guide. Table 38 
FEATURE DESCRIPTION REFERENCE