Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							5.2 PORT SETTING OPTIONS
CUSTOMIZING THE SYSTEM
111
Enter data into the Custom Service menu; use the table below as a guide.
Keypad Assignment OptionsTable 25 
Description Value Range 
(Default)Description/Function
Prompt Mode 1. System
2. User 1
3. User 2
(System)Specifies the language that the caller will hear when 
calling this Custom Service.
Menu Repeat 1-3 Times
(3)Specifies the number of times the Custom Service 
menu is repeated before the No DTMF Input entry is 
used.
Call Transfer
Any TimeExtn./Mbx/No
(Extn.)Specifies where a caller is transferred when dialing an 
extension or mailbox number during the menu. If this 
entry is set to Extn., the caller is transferred to the 
corresponding extension. If it is set to Mbx, the caller is 
sent directly to the corresponding mailbox.
If it is set to No, the caller is sent to an operator.
Wait for
Second Digit1-5 secs
(1)Used when the first digit of an extension is also a menu 
choice within the Custom Service. If a second digit is 
not dialed within this time, the menu choice is used.
No DTMF
Input 
Operationa.-f.
(c.)This is used when a caller does not dial anything when 
hearing the menu (usually rotary callers).
Keypad
Assignmenta.-n.
(=d, 0=c,
others=None)This entry specifies the actions that is performed when 
a keypad digit is dialed. Callers can access these 
services by pressing the keys on their telephones.
Ta b l e  2 6  
Entry Function
a. Transfer to MailboxSends the caller to the designated mailbox 
and plays the personal greeting.
b. Transfer to ExtensionTransfers the caller to the specified 
extension.
c. Operator Transfers the caller to the operator.
d. ExitPlays the Custom Service exit prompt and 
disconnects the caller.
e. Previous Menu Returns the caller to the previous menu. 
						

							5.2 PORT SETTING OPTIONS
112CUSTOMIZING THE SYSTEM
5.2.4 Recording Menus
Once you have finished entering the parameters in each menu, the menu messages should be 
recorded. Menu messages tell the caller what options are available and what keys correspond 
to those options. For this reason, the prompts must match the programming that has been input. 
1.Access the Message Managers mailbox (998) by dialing an extension connected to the 
VPS.
2.When the VPS answers, 
Press [#6 998] to enter the Message Managers mailbox.
3.Press [5] to modify messages.
4.Press [4] to change the Custom Service Menu.
5.You will hear:
Enter the Custom Service number [1] through [100].
To record the Custom Service Exit prompt, press [0].
6.You will hear:
Record menu at the tone... f. Custom ServiceSends the caller into the designated Custom 
Service and plays the menu.
g. Voice Mail Service Activates Voice Mail Service.
h. Call Transfer Service Activates Automated Attendant Service.
i. Subscriber ServiceAllows the caller to enter subscriber service. 
Digits received after entering this code are 
assumed to be the subscribers mailbox 
number.
j. Department Dialing Plays the Department Dialing Menu.
k. Dial by NameAsks the caller to enter the first 3 or 4 
characters of the person (last name) they 
wish to reach, then allows transfer to that 
extension.
l. Repeat Menu Repeats the menu prompt.
m. Main MenuReturns the caller to the top level of Custom 
Service tree. Plays the menu for that service.
n. Fax TransferTransfers the caller to the extension 
designated as the fax extension in system 
programming. Ta b l e  2 6  
Entry Function 
						

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Follow the instructions until all Custom Service prompts have been recorded, using the tree that 
you created as a guide.
5.2.5 Checking Operation
After you have entered and recorded all menus, it is important to try the program yourself to 
see that all functions perform properly. Dial into the system and try all the choices to see if you 
are routed correctly. Verify that each menu choice works as it should.
5.2.6 Voice Mail
Voice Mail service is a message-taking service that allows non-subscribers to leave messages 
for subscribers. This service is often assigned when incoming calls are answered by a live 
person. This person can then send the caller to the Voice Mail service if desired.
Callers can access Voice Mail service by:
•Voice Mail Port
 
- This service can be programmed independently of any or all ports of 
the VPS. Callers reaching these ports immediately access Voice Mail  service.
•Service Access Command
 
- A caller can switch to Voice Mail service by dialing [#6] 
during a call.
•Custom Service
 
- This service can be assigned to a keypad digit within a Custom 
Service. After pressing this key, the caller enters Voice Mail service.
5.2.7 Mailbox Groups (System Group Distribution Lists)
This program allows a message to be delivered to several mailboxes at the same time.
The message activates the message waiting lights on all of the proprietary telephones. These 
mailboxes may be assembled into a list called a System Group Distribution List. A voice label 
can be recorded for each System Group Distribution List; this is done by the Message Manager 
(See D6 RECORDING COMPANY MESSAGES.) There are 20 group lists available and 
each group list can have up to 20 entries each.
To establish a mailbox group:
1.
From the 
System Administration Top Menu, 
Type 1-5-1-1-1. (Program - System Parameter 
- System Group Assignment - Mailbox Group - Enter).
2.Assign a list number to the Mailbox Group. This number can be from 2-5 digits (same as 
mailbox numbers.) It has to be an unused number. In other words, the number assigned to 
this group cannot be the same as another System group Distribution List number or mailbox 
number. For example, well use the number 250. 
						

							5.2 PORT SETTING OPTIONS
114CUSTOMIZING THE SYSTEM
There are 2 ways to use a System Group Distribution List:
Option A:
For inside messages: The System Group Distribution List number can be designed so that 
any subscriber can 
Press [2] to deliver a message, then enter the list number, which is [250] 
in this example. The message is delivered to all specified mailboxes.
Option B:
For outside messages: The System Group Distribution List number can be designed as a 
custom greeting for incoming callers. For instance, the greeting might be : 
To leave a 
message for the parts division, press 3. The digit 3 would be assigned to System Group 
Distribution List number 250 in Custom Service Setting.
Each message light will remain on until the message is cleared from the individual station.
5.2.8 Extension Groups
An extension group places several extensions into the same mailbox. These extensions may be 
assembled into a list called a Extension Group List. The extensions in the group list cannot 
have a personal mailbox! When a message is left in this mailbox, it lights all of the message 
waiting lights of the phones that are in this group list. There are 20 groups lists available and 
each group list can have up to 20 entries each.
When a message is left for the extension group, it will light the message waiting lights on each 
phone. The first person that retrieves the call cancels the message waiting light on the other 
phones. Extension groups work well in areas where the call would not be intended for a specific 
person (for example, a parts counter, or a technical support group).
To establish an extension group:
1.
From the 
System Administration Top Menu 
Type [1-5-1-2-1].
(Program - System Parameter - System Group Assignment - Extension Group - Enter).
2.Enter a number that hasnt been assigned to another mailbox, System Group Distribution 
List or Extension Group List. (This must be a vacant number). Enter the extensions that are 
to be assigned to this group list. Make sure the number has been assigned in the extension 
numbering plan.
Example: to assign the number 700 as an Extension Group List number, go into System 
Administration programming. At the Main Program Menu, type [1-5-6-1].
(Program - System Parameter Setting - Extension Numbering Plan - Enter). Enter [7XX] in 
the numbering plan.
3.Enter the station numbers that are to be assigned to the Extension Group List.
4.Return to the 
Main Program Menu.
5.Type [1-1-1]. (Program - Mailbox Setting - Enter/Edit).
Assign the Extension Group List number to a mailbox. If you used the number 700 for an 
Extension Group List number, assign the number 700 as a new mailbox. You must also  
						

							5.2 PORT SETTING OPTIONS
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enter 700 as an extension.
Messages can be delivered to the new number through normal operation.
5.2.9 Interview Service
The subscriber can leave a series of prerecorded questions (up to 10) for the caller in an 
Interview Mailbox. As the caller answers questions, answers are recorded in the mailbox. After 
a caller records the answers, the interview mailbox lights a message waiting light. When 
retrieving the messages, the subscriber only hears the answers to the questions.
There are 2 ways to access an interview mailbox:
•
Assign an interview mailbox to an existing mailbox (recommended)
•
Assign a port as an interview mailbox (not recommended)
To structure an interview mailbox:
1.
From the 
System Administration Top Menu 
Type [1-1-1-Mailbox number-1]. 
(Program - Mailbox Setting - Enter/Edit-Mailbox No.-Mailbox Setting). 
2.Enter the mailbox number that is to be assigned to the interview mailbox. 
This should be an existing mailbox number for the person who responds to the questions.
3.At Interview Mailbox parameter, enter a nonexistent mailbox number. This will be the 
interview mailbox for this subscriber — please make a written note of it for future 
reference. It will not show up in Mailbox Listing. If, at a later time, you want to delete the 
interview mailbox, press backspace at Interview Mailbox.
4.Exit System Administration Programming.
5.Record the questions by entering the subscribers mailbox. Call the voice processor and 
Press [#6 
]+ the extension number assigned to the interview mailbox. From the 
Main 
Menu 
Press [6-1].
Note
Calls can be transferred internally to the interview mailbox by using the Voice Mail 
Button. When using the Custom Service setting, 1 digit can be assigned to go to the 
mailbox of the Interview Service. The mailbox owners message waiting light will go 
on for normal Voice Mail messages and for message left in the separate interview 
mailbox. Press [1] when finished recording messages.
5.2.10 Automated Attendant
Automated Attendant service answers incoming calls and waits for the caller to input an 
extension number. The caller is then transferred to the appropriate extension. 
						

							5.2 PORT SETTING OPTIONS
116CUSTOMIZING THE SYSTEM
Callers can access Automated Attendant Service by:
•Automated Attendant Port -
 
This service can be programmed independently of any or 
all ports of the VPS. Callers reaching these ports access Automated Attendant service.
•Service Access Command -
 
A caller can switch to Automated Attendant service by 
dialing [#8] during a call.
•Custom Service -
 
The call transfer service can be assigned to a keypad digit within a 
Custom Service. After pressing this key, the caller enters Automated Attendant Service.
5.2.11 Department Dialing Service
Callers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guide for 
the caller, the Message Manager should record the Department Dialing Menu — for example, 
Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For group 
travel, press 3.
5.2.12 Operator Service
This service (when enabled) can be accessed via:
•Voice Mail - 
 
Rotary Telephone Service allows rotary callers to reach the General 
Delivery Mailbox or Operator Service.
•Automated Attendant - 
Dial 0 and your call will go to Operator Service.
•Custom Service - 
The Operator Service can be assigned to a keypad digit within a 
Custom Service; after pressing this key, the caller enters Operator Service. Operator 
Service can also be the destination of no-DTMF-input.
Operator Service offers callers many chances to reach a human operator. Operator Service can 
be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that 
fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, 
there are other options for busy cases and no-answer cases. Operator Service can be 
programmed differently for day and night mode. Each operator can be assigned a mailbox for 
message-taking. 
						

							5.3 SETTING PORTS
CUSTOMIZING THE SYSTEM
117
5.3 SETTING PORTS
5.3.1 Port Service Menu
Access the Port Service Menu through the following sequence:
System Administration
Screen output:Top Menu:Enter The Number: = 
1 
(Program)
Program Menu:Enter The Number: = 
3 
(Port Service)
Program - Port Service Menu
                       1.  Port1
                       2.  Port2
                       
                SELECT ITEM AND PRESS-KEY
                         Day Mode, Night Mode
TVS75
TVS200
Program - Port Service Menu
             1.  Mailbox Setting
             2.  Class of Service
             3.  Port Service
             4.  Service Setting
             5.  System Parameter Setting
             6.  Hardware Settings
             Enter the Port Number (1-12)=
= = = = =Current Card Configuration= = = = =
     SLOT1:PORT1 PORT2 PORT3 PORT4
     SLOT2:PORT5 PORT6 PORT7 PORT8
     SLOT3:
Program - Port Service Menu
                       1.  Port1
                       2.  Port2
                       3.  Port3
                       4.  Port4
                SELECT ITEM AND PRESS-KEY
                         Day Mode, Night Mode
TVS100 
						

							5.3 SETTING PORTS
118CUSTOMIZING THE SYSTEM
from Program - Port Service Menu:
Enter the data using the table below as a guide.
Table 27 
Description Value Range
(Default)Description/Function
Company
Greeting No.1-32
(None)Specifies the company greeting to be played on the 
port.
Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
(Auto. Attn.)Specifies one of 4 incoming call services.
[Notes]
• When you specify the Interview service, one of 
Subscribers Interview mailbox numbers should 
also be specified.
• When you specify the Custom service, one of 
100 (1-100) Custom service numbers should 
also be specified.
Incoming Call 
Service 
Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language of voice prompts to be 
played on this port.
[Notes]
• This parameter is not valid if incoming call 
service is set to Interview or Custom.
• If Selective is specified, you will need to 
select a prompt available for rotary callers. See 
Prompt for Rotary Callers below.
Prompt for 
Rotary Callers1. System
2. User 1
3. User 2
(System)Specifies in which language rotary callers hear the 
voice prompts when they cannot enter any digit to 
select a Prompt Selection Number while 
Multilingual selection menu message is being 
played.
Delayed 
Answer Time0-60 sec.
(0)Specifies whether the port answers immediately 
(0) or in delay (1-60s). 
						

							5.4 AUTOMATED ATTENDANT PARAMETERS
CUSTOMIZING THE SYSTEM
119
5.4 AUTOMATED ATTENDANT PARAMETERS
Automated Attendant parameters include: department dialing, operator parameters, and 
alternate extension. If the VPS needs a special transfer procedure for an extension (such as 
modem extension), alternate extension should be assigned. (See Alternate Extension 
Assignment in B5.1 Automated Attendant Parameters).
5.4.1 Automated Attendant Menu
From Top Menu:
5.4.2 Department Dialing
Department Dialing  numbers (1 - 9) represent department extensions; these numbers are given 
to the caller in the initial list of prompts.
Return to Program - Auto. Attn. Setting Menu:
5.4.3 Operator Parameters
If you enable operator service, you must set the following parameters: operator extension and 
mailbox number, coverage modes, and message repeat cycle.
Enter The Numbers : = 1 - 4 - 1
Program - Service Settings - Auto. Attn. Menu
           1.  Department Dialing
           2.  Operator Parameters
           3.  Alternate Extension
Enter The Number : = 1
Program - Auto. Attn. Setting - Department Dialing Menu
           1.  Department Dialing No.1 [    ]  := 102   
           2.  Department Dialing No.2 [    ]  := 104
           3.  Department Dialing No.3 [    ]  := 115
           4.  Department Dialing No.4 [    ]  := 136
           5.  Department Dialing No.5 [    ]  := 107
           6.  Department Dialing No.6 [    ]  := 108
           7.  Department Dialing No.7 [    ]  := 109
           8.  Department Dialing No.8 [    ]  := 110
           9.  Department Dialing No.9 [    ]  := 111 
						

							5.4 AUTOMATED ATTENDANT PARAMETERS
120CUSTOMIZING THE SYSTEM
Operator 1:
Cannot have a personal mailbox. The default is set at 0, with coincides with the 
operator of the PBX. When a message is left in this box, it goes to the General Delivery 
Mailbox (GDM).
To light Message Waiting Notification at Operator 1s extension: Assign Mailbox 998 to 
Operator 1s extension. This will notify Operator 1 of messages left in the GDM.
Operators 2 and 3:
In upgraded software (KX-TD816-1/KX-TD1232-1 and above), Operators 2 and 3 can 
be assigned to a floating number that is assigned to a ring group.
Return to Program - Auto. Attn. Setting Menu:
Enter the data using the table below as a guide. The table below is for Operator 1 as 
example. Please refer to it for Operator 2 and 3.
Table 28 
Description Value Range
(Default)Description/Function
Operator 
Service1. Disable
2. Enable
(Enable)Enables or disables operator service.
Operators 
Extension1-5 Digits
(0)Specifies the operators extension.
Operators 
Mailbox 
Number2-5 Digits
(998)Specifies Operator 1s mailbox number. Also 
specifies General Delivery Mailbox.
Operator No 
Answer Time10-60 secs.
(30)If a call transferred to Operator 1, 2, or 3 is not 
answered within this period of time, the VPS uses 
the No-Answer Coverage Mode.
*1
Enter The Number : = 2
Program - Auto. Attn. Setting - Operators Parameters Menu
    2.  Day Mode
              3.  Night Mode
SELECT ITEM AND PRESS KEY
              1.  Operator 1
              2.  Operator 2
              3.  Operator 3
SELECT ITEM AND PRESS KEY