Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							5.1 STARTING UP
CUSTOMIZING THE SYSTEM
101
2.Extension Numbers of VPS Ports
Screen output:
Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS 
integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between 
VPS extensions and non-VPS extensions.
Type [S] to go to the next screen.
3.Extension Numbers for Mailboxes
Screen output:
Enter extension numbers of subscribers who need personal mailboxes (2-5 digits). For 
example, to enter the extension number 101, 
Press [101] and 
Press ENTER. You can 
also enter multiple extensions. Enter the extensions from No. 101 to No. 110 by 
Pressing [101-110] and 
Pressing ENTER.
The VPS will create mailboxes with the extension numbers entered. (See Step 4.)
Quick Setup - Assigned extension No. of VPS Port
Please enter extension number of VPS.
            1:                     2:                     3:
           4:                     5:                     6:
           7:                     8:                     9:
         10:                   11:                   12:
        Please enter extension numbers.
(2 digits) : =                      
           S:  Next Screen     
P: Previous menu, N: Next menu, S: Next Screen Quick Setup - Enter Extensions for Mailboxes  
           What extensions need a mailbox on this system?
Please enter extension numbers.
 : = 1:110 2:111 3:112 4:113 5:114
6:115 7:116 8:117 9:118 10:119
11:120 12:121 13:122 14:123 15:124
16:125 17:126 18:127 19:128 20:129
21:130 22:131 23:132 24:133 25:134
26:135 27:136 28:137 29:138 30:139
31:140 32:141 33:142 34:143 35:144
36:145 37:146 38:147 39:148 40:149
41:150 42:151 43:152 44:153 45:154
46:155 47:156 48:157 49:158 50:159
51:160 52:161 53:162 54:163 55:164
56:165 57:166 58:167 59:168 60:169
61:170 62:171 
						

							5.1 STARTING UP
102CUSTOMIZING THE SYSTEM
Note
The VPS accepts any extension numbers within a 2- to 5-digit range. Up to 62(TVS75/
100)/1022(TVS200) extension numbers can be entered.
4.Creating Mailboxes
To go to the next screen (S) or to change the menu (P or N), the cursor must be in the 
MBX column.
Screen output:
a)To create or discard mailboxes
In the 
MAKE (Make/Delete) field: 
Type [M] (Make) to create the mailbox; 
Type [D] 
(Delete) to discard the mailbox. If there are more than 1022 mailboxes, the first 1022 of 
them are displayed with 
Make and the rest are displayed with 
Delete. (Screen 
Output: [Assigned 1022, Vacant 0])
To change the status of a mailbox from Delete to 
Make, first change the status of a 
mailbox from 
Make to 
Delete. (Screen output: [Assigned 1021, Vacant 1]) Then 
change the status from 
Delete to 
Make.
b)Owners last name
Up to 16 alphabetic characters can be assigned as an Owners Last Name.
Notes
•Mailbox numbers displayed on this screen
Panasonic KX-TD Series System
The same numbers as the extensions of the KX-TD series system that were 
automatically transmitted to the VPS — Auto Configuration.
P: Previous menu,     N: Next menu,     S: Next Screen
Quick Setup - Mailbox Editing
         Extension and mailbox list     Assigned 64                   Vacant 958                       Page 1/4     
Ext MBX Owner  (Last Name) MAKE (Make/Delete)
• • • : 101• • • • • • • • • • • • • • • • Make
110 :
• • • • • • • • • • • • • • • • Make 110
111 :
• • • • • • • • • • • • • • • • Make 111
112 :
• • • • • • • • • • • • • • • • Make 112
113 :
• • • • • • • • • • • • • • • • Make 113
114 :
• • • • • • • • • • • • • • • • Make 114
115 :
• • • • • • • • • • • • • • • • Make 115
116 :
• • • • • • • • • • • • • • • • Make 116
117 117:
• • • • • • • • • • • • • • • • Make
• • • 
• • •  
						

							5.1 STARTING UP
CUSTOMIZING THE SYSTEM
103
Non-KX-TD Series System
The same numbers as that of the extensions entered in 
3. 
•The length of mailbox numbers
If both 3 and 4-digit extension numbers exist at one time, the VPS will unify all 
mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers.
Example:
Note
After mailboxes for subscribers have been created by Quick Setup, the COS parameter 
Authorization of Message Notification (see Table 47 and 48 in B3 SYSTEM 
ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS) for 
COS No.1 will be set to Yes. It will stay No for COS No.2 through No.62.
To program mailbox parameters other than the extension numbers and Owners Last 
Name (or First Name), See 5.5 SETTING MAILBOXES. This allows the caller to 
Dial by Name when calling the Auto Attendant.
Extension 
Numbers 
201 
202 
203 
2000 
2001 
2002 Mailbox
Numbers
201(0) *
202(0) *
203(0)*
2000
2001
2002
 * The VPS puts [0] at the end of 3-digit numbers. 
						

							5.1 STARTING UP
104CUSTOMIZING THE SYSTEM
5.Port Service Setting
Screen output:
Incoming Call Services for all ports (Day/Night) can be defined by this setting. Default 
values for all ports (Day/Night) are Automated Attendant Service (Custom 1). To 
select other incoming call services, go to Setting Ports.
6.Password Setting
Screen output:
You can assign the System Administrator Password and System Reset/Clear Password 
in this screen, if necessary.
To go to the next screen without assigning the password, 
Press ENTER.
All ports are currently set up to handle callers with standard Automated Atten-
dant operation, day and night mode, using the Custom Service feature (Custom 
1).  You can change the operation to standard Voice Mail (Custom 2) or leave it 
as Automated Attendant.  If necessary, Custom 1 and Custom 2 can be modified 
under the menu Program -> Service Setting -> Custom Service.
 Day Mode Night Mode
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
Auto. Attend.
A: Auto. Attend., V: Voice Mail, S: Next Screen
Auto. Attend. (using Custom 1), Voice Maii (using Custom 2)
Quick Setup- Port Service Setting
PORT 1
PORT 2
PORT 3
PORT 4
PORT 5
PORT 6
PORT 7
PORT 8
PORT 9
PORT 10
PORT 11
PORT 12
Quick Setup-Password Setting
              System Administrator Password
              (Maximum 8 characters)
                        NEW PASSWORD : =
                        VERIFICATION : =
              System Reset/Clear Password
              (Maximum 8 characters)
                        NEW PASSWORD : =
                        VERIFICATION  : = 
						

							5.1 STARTING UP
CUSTOMIZING THE SYSTEM
105
7.Date and Time Setting
Screen output:
Enter the time (hour, minute in 2 digits, comma and A or P) and date (day, month, and 
year in 2 digits). 
 To go to the next screen, 
Press ENTER.
8.Activating the Quick Setup
Screen output:
To activate the Quick Setup, 
Press [1]. The VPS begins to change system programming 
data.
Screen output:
Entering No in the above screen cancels all changes made to this point.
Then 
CARD TEST..., 
SYSTEM SETUP... and 
1...2...3... appear on the screen one 
by one. 
Screen output:
Screen output when Quick Setup is finished:
Press ENTER.
Quick Setup-Time Setting
             Current time is 3:04, PM
                      Enter new time (HH:MM, AM/PM) : =
             Current date is SAT 1-JAN- 1994
                      Enter new date (DD-MM-YY) : =
Quick Setup - Setup
To set up the mailbox and restart, select Yes.
To cancel and exit, select No.
1: Yes            2: No
Quick-Setup
               To set up the mailbox and restart, select Yes.
               To cancel and exit, select No.
                         1: Yes        2: No
Setup 101
CARD TEST ...
SYSTEM SETUP ...
1 ...  2 ...  3 ...
**ON LINE MODE**
> 
						

							5.1 STARTING UP
106CUSTOMIZING THE SYSTEM
Screen output:
To Cancel Quick Setup, 
Press [2].
Screen output:
System Administration Top Menu
Note
5: Quick Setup in above screen does not appear in the ASCII TERMINAL mode.
Please Select Your Terminal Type.
1. ASCII TERMINAL
2.  VT 100
Please Enter the Number : =
1 : Program
2 : System Reports
3 : Utility Command
4 : System Reset/Clear
5 : Quick Setup
SELECT ITEM AND PRESS RETURN-KEY 
						

							5.2 PORT SETTING OPTIONS
CUSTOMIZING THE SYSTEM
107
5.2 PORT SETTING OPTIONS
Design each system to suit the needs of the customer. You should be familiar with all options 
for port assignment so that customers get exactly what they need and expect. Each port can be 
assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom 
Service is the most flexible of all the services because it allows access to the other services by 
pressing one key. 
We recommend programming all ports as Custom Service for caller 
convenience.
5.2.1 Custom Service Setting Example
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom 
Service offers callers a menu of single digits that they may use to reach the desired location 
quickly and easily. 
Sample Company Greeting 1
Thank you for calling the ABC company.(Company greeting should be short!)
Sample Custom Service Message
If you know the extension number of the person you are calling, you can dial it at any time. 
For a list of extensions, Press [1]; to reach the sales department, Press [2]; to reach the service 
department, Press [3]; if you would like to place an order, Press [4]; all other callers, please 
wait and an operator will be right with you.
Sample Custom Service Tree
Create a tree to design a route leading callers to the desired extension, mailbox, or next menu. 
This tree should include all available caller options and cannot be deeper than 8 layers. Discuss 
available options with the customer before programming the system.
Company Greeting
Custom Service
100
Main Greeting
all ports day
Custom 2
Extension ListCustom 3
Extension List
New CarsUsed Cars
Transfer
to ServiceTransfer
to Orders 
						

							5.2 PORT SETTING OPTIONS
108CUSTOMIZING THE SYSTEM
The top of the tree should include what callers will hear when they are first connected to the 
VPS. Then create a branch for each option. This should be done until each caller option has 
been documented. Next, fill in each box with the action that it represents so you can easily 
remember what action corresponds to each keystroke.
Remember that it is possible and often necessary to have 1 custom service lead to another 
custom service. For example, if someone presses [1] for sales, you might want another menu 
to say 
for new car sales, press [1]; for used car sales, press [2]. This way, callers are routed 
directly to the person best suited to handle them.
Sample Custom Service for Foreign Languages
If you are an airline or travel agency, your callers might not be fluent in English. You can easily 
accommodate several languages with Custom Service. For example, each key on the keypad 
(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so that 
the caller can select a language with one-touch dialing. For example, the top menu could be: 
For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For 
Japanese, press 5. For Chinese, press 6... etc.
 (Of course, selections should be recorded in 
their respective languages.)
At the next level, create menus in each language for day mode. For example, Custom Service 
Menu 2 (the one for English callers) might be: 
For departure information, press 1. For arrival 
information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press 
5. Thus at this level (or at an even lower level) a caller can be guided in his native tongue to 
the right person (extension), the right message-taker (mailbox), or the right device (fax 
machine).
In parallel, create menus in each language for night mode. For example, Custom Service Menu 
16 might be: 
Sorry, we are closed for the day. Our regular business hours are from 9 am to 5 
pm, Monday through Friday. If you would like to leave a message, press 1 now. If you would 
like to send a fax, press 2 now. Record a similar message for the other languages in night 
mode.
5.2.2 Custom Service Features
Day Service (1 - 5 - 2) 
Set each day for the correct day - night mode. These greetings will work independent of the 
telephone switch for the various greetings.
Holiday Service (1 - 5 - 3)
A number of company greetings can be recorded at one time. Each holiday location is for 1 
day. When the appropriate day arrives, that greeting is played. An example for greeting one on 
1/1/98 would be 
Thank you for calling ABC Rental Company. Our office will be closed to  
						

							5.2 PORT SETTING OPTIONS
CUSTOMIZING THE SYSTEM
109
celebrate the coming of a new and glorious year, however some of our dedicated staff may be 
in the office. At this time it would go to the regular recording for the custom service.
Rotary Telephone (1 - 5 - 6 - 6)
Assign only when you are using the Voice Mail Service.
A Must! By default, if an end user calls the Voice Mail Service and doesnt dial anything, the 
call will go to the General Delivery Mailbox. This must be changed to send the call to an 
operator!
Intercom Paging  (1 - 5 - 6 - 7) 
Dont forget this screen if you are using the paging feature!! 
Set the no-answer time to 30 s, and enter the paging codes for each of the paging groups. 
Example: All sales telephones have been placed in extension group 3 in system program 
[602]. No hunting type assigned in system program [106]. Assign each salespersons 
mailbox to a different COS in the TVS75/100/200 and assign the paging group to that COS. 
(This tells the VPS which paging group to dial). In the Intercom paging  section, assign the 
number 333 to the paging group assigned to the sales dept.
Fax Management (1 - 5 - 6 - 8)
Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, 
the KX-TVS75/100/200 will automatically forward the call to the first fax machine. If the first 
fax machine is busy or doesnt answer (is out of paper), the call is forwarded to the second fax 
machine. Also allows assigning an extension as the fax manager to be notified on incoming 
faxes.
Disconnect Parameter (1 - 5 - 6 - 9) 
Determines how many seconds of silence the KX-TVS75/100/200 allows during a callers 
message before disconnecting the call.
RS-232C Settings (1 - 6 - 1) 
Allows the system administrator to change the baud, bit, etc.
Port Setting (1 - 6 - 2) 
Only to be used if bringing actual CO lines into the VPS. Use the CPC control of the telephone 
switch for normal disconnect problems.
Dialing Parameters ( 1 - 6 - 3 - 1) 
These parameters are set automatically when Quick Setup is conducted. 
Most of the settings will be left alone. The one setting that is changed quite often is the Transfer 
Sequence for the operator or the extension. By default it is set at FX on DPT integration and  
						

							5.2 PORT SETTING OPTIONS
110CUSTOMIZING THE SYSTEM
FTX for inband signaling. In other words, the voice processor dials the flash, waits for intercom 
tone and dials the extension number. By default the KX-TVS75/100/200 will stay on the line 
to monitor the status of the call. If the extension user answers the voice processor will announce 

you have a call prior to releasing the call. This can be alleviated by adding the letter A or 
D to the sequence. A stands for answer; the call will be transferred without the 
you have 
a call.. For a blind or unscreened transfer, add the letter D for disconnect.
5.2.3 Custom Service Programming
After the tree is complete, enter the 
System Programming Custom Service Settings Menu.
Access the 
Custom Service Setting Menu through the following sequence:
System Administration Top Menu:
The system then asks what Custom Service number you want to edit. Enter the desired number 
(1-100).
The 
Custom Service screen is displayed:
Enter The Number: = 1  (Program)
Enter The Number: = 4  (Service Settings)
Enter The Number: = 2  (Custom Service)
             Prompt Mode(1:Sys 2:User1 3:User2) ------
             Menu Repeat Cycle (1-3) --------------------- 
             Call Transfer Anytime(Extn./Mbx/No) ----- 
             Wait for Second Digit (1-5 seconds) --------
             No DTMF Input Operation(a-f) -------------- 
Keypad Assignment
    1:                      2:                      3:
    4:                      5:                      6:
    7:                      8:                      9:
      : d                   0: c                   #:
Please choose one of the following functions or services:
a. Transfer to Mailbox
b. Transfer to Extension 
c. Operator
d. Exit 
e. Previous Menu 
f. Custom Service
g. Voice Mail Service  Program - Service Setting - Custom Service Setting - Custom 1
Description -------------------------------------- |.....................
|.....................
| System
| 3 times
| Extn.
| 1 seconds
| c
h. Call Transfer Service
i. Subscriber Service
j. Department Dialing
k. Dial by Name
l. Repeat Menu
m. Main Menu
n. Fax Transfer