Panasonic Kx-tvs75, Kx-tvs100, Kx-tvs200 Voice Processing System Installation Manual

							5.4 AUTOMATED ATTENDANT PARAMETERS
CUSTOMIZING THE SYSTEM
121
Busy 
Coverage 
Mode1. Hold
2. No Answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies the treatment of calls when Operator 1 is 
busy. If Call Waiting is chosen, Operator 1 is 
signaled when another call is waiting using the Call 
Waiting feature of the PBX.
No-Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)Specifies the treatment of calls when Operator 1 
does not answer.
 When Call Select is chosen, and the operator 
does not answer, the caller will hear the following 
menu message:
Sorry, no one is available to answer the call. To 
leave a message, Press 1. To enter another 
extension, Press 2.
Leave Message means the caller will be sent to 
the General Delivery Mailbox.
Message 
Repeat Cycle1-3 Times 
(3)Specifies the number of times the VPS plays the 
Automated Attendant top menu to the caller. 
*1If more than 1 operator is assigned, we recommend to reduce the time on the Operator No Answer Time to 15 s.
Table 28 
Description Value Range
(Default)Description/Function 
						

							5.5 SETTING MAILBOXES
122CUSTOMIZING THE SYSTEM
5.5 SETTING MAILBOXES
5.5.1 Mailbox Setting Menu
Access the 
Mailbox Setting Menu through the following sequence:
System Administration
5.5.2 Entering a Mailbox
From Mailbox Setting Menu:
Enter the data using the table below as a guide.Top Menu:Enter The Number: = 
1 
(Program)
Program Menu:Enter The Number: = 
1 
(Mailbox Setting)
Table 29 
DescriptionVa l u e  R a n g e
(Default)Description/Function
Extension of 
the Owner2-5 Digits
(None)Sets the extension to be used in conjunction with 
the mailbox. Any valid number can be assigned.
Owners Name 
First + LastUp to 16 
characters
(None)The Dial by Name feature uses the last name. Both 
are printed on mailbox report.
Program -  Mailbox Setting Menu
           1.  Enter / Edit
           2.  Delete
           3.  Password Reset
           4.  Mailbox Listing
Enter The Number : = 1
Then Enter the Mailbox number: 
Program -  Mailbox Setting Menu - Enter/Edit
           1.  Mailbox Setting
           2.  Notification Setting
Enter The Number : = 1 
						

							5.5 SETTING MAILBOXES
CUSTOMIZING THE SYSTEM
123
From Mailbox Setting Enter/Edit Menu:Class of 
ServiceCOS No. 1-62
(1)Used to define a set of services available to the 
subscriber. 63 and 64 are fixed to the Message and 
System Managers. Most subscribers can be placed 
in the same COS. Anyone who needs unclaimed 
messages forwarded to a cell phone, beeper, or 
another mailbox would need to be in a separate 
COS.
Covering 
Extension2-5 Digits
(None)Specifies where a caller will be transferred when 
Covering Extension is dialed or set under 
Incomplete Call Handling.
Interview 
Mailbox2-5 Digits
(None)Used to permit mailbox owner to have an interview 
mailbox. Must be unused mailbox.
All Calls 
Transfer to 
Mailbox1. Yes
2. No
(No)If set to Yes, calls coming to the extension through 
Auto-Attendant go directly to the mailbox and do 
not ring the extension. (Message lamp will not be 
turned on).Ta b l e  2 9  
DescriptionVa l u e  R a n g e
(Default)Description/Function
Enter The Number : = 2
Enter the notification number : = 1
          
						

							5.5 SETTING MAILBOXES
124CUSTOMIZING THE SYSTEM
Enter the data using the following table as a guide.
Table 30 
Description Value Range
(Default)Description/Function
Number to 
Dial
Up to 32 Digits of 
[1-9,0, ,#,P,T,M,X] 
(None)Assigns the telephone or beeper number to Device 
1, 2 and/or 3.
P: Pause
T: Dial Tone Detection
M: Dial Mode Switching Code (DTMF to Pulse, or 
Pulse to DTMF)
X: Callback Number Entry Code
1-9, 0,  , #: Dial Codes
The callback number entry code (X) must be 
entered if COS is set to enable and set to beeper.
Use backspace to delete your entry.
Type 1. Telephone
2. Beeper
(Telephone)Assigns whether device is beeper or telephone.
Use Device
1. Not Use
2. Continuously
3. Scheduled
(Continuously)Not Use: Does not use device.
Continuously: The VPS notifies each time a 
message is recorded in the mailbox.
Scheduled: The VPS notifies the subscriber if a 
message is left during one of the time frames.
Number of 
Retries0-9 Times
(0)Specifies the number of times a device should be 
retried when busy or no-answer.
Busy Delay 0-120 mins.
(3)The time the VPS will wait before retry on busy.
No Answer 
Delay0-120 mins.
(30)The time the VPS will wait before retry on No 
Answer.
Time Frame 1, 
2
MON - SUN1-12: hour
00-59: minute
AM/PM: am/pm
: All Day
Space: No UseWeekly Schedule for Message Waiting 
Notification. The schedule is only used when Use 
Device is set to Scheduled. 
						

							5.5 SETTING MAILBOXES
CUSTOMIZING THE SYSTEM
125
5.5.3 Deleting a Mailbox
From Mailbox Setting Menu:
5.5.4 Password Reset
To reset a subscribers password, go to the Password Reset Menu. Enter the Mailbox Number 
appears on the screen. Enter the mailbox number you wish to reset. Enter the Mailbox 
Number appears again. Enter a new number.
From Mailbox Setting Menu:
5.5.5 Mailbox Listing 
This listing is a report of mailbox extension assignments.
From Mailbox Setting Menu:
Enter The Number : = 2
Program - Mailbox Setting - Delete
Enter the Mailbox Number  : = 
Are you sure? (Y/N)  : =
Enter The Number : = 3
Program - Mailbox Setting - Password Reset
Enter the Mailbox Number (3 digits) : = 
Are you sure? (Y/N)  : = 
Enter The Number : = 4
Program - Mailbox Setting - Mailbox Listing
1: 101 2: 103 3: ---- 4: ---- 5: ----
6: ---- 7: ---- 8: ---- 9: ---- 10: ----
11: ---- 12: ---- 13: ---- 14: ---- 15: ----
16: ---- 17: ---- 18: ---- 19: ---- 20: ----
(..to 62)
System Managers Mailbox No.: 999
Message Managers Mailbox No.: 998 
						

							5.6 TRAINING THE SUBSCRIBER
126CUSTOMIZING THE SYSTEM
5.6 TRAINING THE SUBSCRIBER
The System Administrator should explain the basic functions of the VPS to all the subscribers. 
He should explain which service (Voice Mail service, Automated Attendant service, Interview 
service, or a Custom service) will play during the day, and what service will play during night. 
He should explain that outside callers are called non-subscribers because they do not have a 
mailbox. VPS guidance prompts will assist non-subscribers in reaching the extension or 
mailbox they need. He should explain the responsibilities of the System Administrator, the 
Message Manager, and the System Manager — and how each can be contacted (phone number, 
mailbox number, or email address, or all three).
The System Administrator should also explain the special privileges of VPS subscribers. 
Subscribers can call from any DTMF telephone in the world and get their messages. To check 
messages (or change mailbox parameters) from an outside phone, do the following:
As soon as the VPS plays a guidance message, 
Press code 
[# 6  ] and then 
the mailbox 
number. For example, a subscriber who has extension 115 and mailbox 115 would press 
code [# 6   115]. If the subscriber has a password enabled, the password must be entered.
If the subscriber forgets his password, he should contact either the System Administrator or the 
System Manager. Either one can clear the password so that the subscriber can establish a new 
password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically 
check it, and forward the contents to the appropriate subscriber.
Explain the purpose of the System Group Distribution Lists. They can be created by the System 
Administrator to facilitate the distribution of messages to several subscribers. In particular, 
senior staff members ought to know how to take advantage of System Group Distribution Lists. 
Twenty lists can be created, with 20 mailboxes in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these 
menus often and make suggestions for improvement. Custom service is a very powerful feature 
of the Panasonic VPS. Make the most of this feature. 
						

							FINAL SETUP127
Section 6
FINAL SETUP 
						

							6.1   MESS AGE MA NAGERS  M AILB OX ( Mailb ox 9 98)
6.1  MESS AGE MA NAGERS MAILB OX (Mailbox  
						

							6.1 MES SA GE  MAN AGER S MAILB OX (M ailbox  998)
6.1.3  Company G reetings (Enter [# 6998,5,1])
This  p rompt  should m atc h  the prompt that  is selected for  eac h p ort . T he recor ding will  
						

							6.1   MESS AGE MA NAGERS  M AILB OX ( Mailb ox 9 98)
4.T o change user promp t 1, 
Press [1] ; to ch
ange us er p ro m pt 2, 
Press [2] .
Prompt 352: Customize for the compan
y.   Thank you  for calling ABC compan y.  W e 
The company name is only played when the External Message Deli very feature is