Inter-Tel Imx/Gmx 416/832 Installation Manual
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INTER-TELPRACTICES IMX/GMX 416/832 lNS’WLLATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 Actions setup Exit Description Camp-On Tone System Timer List Value Units Range 15 sec. 5- 255 CO Hookflash CO Re-Seize CO-CO Disconnect Conference-Hold Data Wait Dial Tone Wait Dial Initiation - Keyset Dial Initiation - SL-Set 60 3 35 5 30 2 15 10 100th Sec. 100th Min. Sec. Sec. Sec. 2- 250 l- 15 2- 250 1- 255 l- 255 l- 50 5- 30 5- 30 J. -ml 10.85 There are programmable timers that control various system functions. In the System Timers pro- gramming window, the programmer can change any or all of them. The timers and their default values, pro- grammable ranges, and purposes are described on the following pages. The default values have been carefully selected to ensure proper system operation under most circumstances. Occasionally, one or more of the timers may need to bc adjusted. (The program planning sheet is located in Figure 5-17 on page 5-218.) 10.86 To reach this window, select System Timers from the System-Wide Features menu or enter the TIMR command. 10.87 SYSTEM TIMER LIST: To change the value of a system timer, scroll through the list box until it is highlighted. When the timer is selected, a window appears that is similar to the one shown below. blue: 11 Units: Min. Range: l- 255 I 1 l VALUE: Select the Value text box and enter the new value for the timer. 0 DEFAULT: To return the selected timer to its default value, select the Default command button. The default value is shown in parentheses ( ) inside the command button. 0 PURPOSE: To view a window that defines the tim- er and explains its purpose, select the Purpose com- mand button. When you have finished viewing the information in the Purpose window, select the OK command button to return to the timer programming window. 0 OK or CANCEL: To save the change and return to the System Timers list box, select the OK command button. To exit without saving any changes, select the Cancel command button. 10.88 EXIT: When all timer programmiq is finished, select the Exit command button. Awindow ap pears that asks “Perform Update to Database?” To up date the database and exit to the Applications Menu window, select Yes. Or, select No to exit without saving any changes. To return to the Timers programmingwin- dow, select the Cancel button. Page 5-77
PROGRAMMING INTER-TELPRAcTIcES Issue 1. November 1994 IMX/GMX 416/832 INS’MLLATION & MAINTENANCE IIMEE DEFAULT Abandoned Call CampOn Tone CO Hookflash CO Re-Seize CO-CO Disconnect Conference-Hold Data Wait Dial Tone Wait Dial-Initiation - Keyset Dial-Initiation - SL Set Dialing Disconuect Dialing Wait After Connect - Ground Start Dialing Wait After Connect - Loop Start 10 3 15 60 3 35 5 30 2 15 10 200 1500 1500 l-255 minutes O-255 seconds Length of time a caller hears busy tone before camp ing on. 5-255 seconds Length of time between camp-on tones. 2-250 hundredths (*/loo - *50/100) Adjusts the duration of the timed hookflash that is sent over the CO trunk by the system when the Hookflash feature code is used. (Does not affect ESLS or SLI FLASH key.) 1-15 seconds 2-250 hundredths (*/loo - *50/100) l-255 minutes l-255 seconds l-50 seconds 5-30 seconds Limits time keyset can remain off hook without dial- ing before the system sends reorder tones. 5-30 seconds Limits time single-line set user can remain off hook without receiving reorder tones. 2-250 hundredths (*/loo - *50/100) The connection is dropped if the system detects loss of loop current (lasting longer than this timer) during dialing. O-5000 five- The length of time the system waits for CO dial hundredths tone before dialing or checking the trunk for a dis After a call has recalled to the last possible station, it will recall until this timer expires. Ifit remains unan- swered, the system will disconnect the call. When a user reseizes a trunk, this timer determines the length of time the system will hold the trunk open to allow the central office to drop and reconnect the tnlnk. A call is disconnected by the system if it detects loss of loop current (lasting longer than this timer) during CO-to-CO calls. Limits time a conference call with two or more out- side parties remains on hold (in an unsupervised con- ference) before recalling the station. NOTE: If this timer expires during an unsupervised conference, one of the parties can reset the timer by pressing any DTMF key. Length of time the system will wait for the data device to go off hook after the user presses the DATA key when transferring a call to the data port. When processing an LCR call, the system waits for this length of time before dialing to allow the central office time to send dial tone. (O/500 - 5000/500) connect. This timer is not used if the DT Detect op tion is enabled (see page 5-104). O-5000 five- The length of time the system waits for CO dial hundredths tone before dialing or checking the trunk for a (O/5133 - 5000/5t~0) disconnect. Page 5-78
INTER-TELPRACTICES PROGRAMMING IMWGMX 416/832 INS~TlON & -ANCE Issue 1, November 1994 Ilr!dEE DEFAULT VA1 IIF Dialing Wait After Hookflash Disconnect Flash Duration Disconnect Wait After Dialing DTMF Digit Duration/Pause E&M Answer Recognition E&M Dial Delay F&M Dial Delay Hold E&M Dialing Wait After Hookflash E&M Disconnect Flash Duration E&M Disconnect Recognition E&M Disconnect Wait After Dialing 30 15 l-250 tenths (l/l0 - *via) l-250 tenths P/10- *v10> 20 2-30 seconds 6 5-60 hundredths Adjusts the duration and pause between digits of w100-6v100) MMF tones sent by the system. Both the tone and the pause will use the assigned duration (for exam- ple, a 6/100 second tone has a 6/100 second pause be- tween digits). 2250 35 70 1500 1000 750 1500 100-10000 five- Determines the minimum amount of time the hundredths receiving Pl3X must be off-hook, when a station (lOO/suo - 10000/sue) userplaces an outgoing call on anEgiM trunk, before the 416/832 System recognizes that the call has been answered (unless the Answer Recognition timer is disabled). l-100 five- This is the maximum amount of time the EMC hundredths will wait before transmitting digits following a P/500 - ‘00/500) handshake. This timer goes in effect after the hand- shake on a Wink-Start or Dial-Delay circuit or after seizure on an Immediate-Dial circuit. l-250 five This is the minimum length for a Dial-Delay hundredths handshake. Used only for Dial-Delay circuits. P/500 - 25V500) 100-10000 five- Determines how long the EMC will wait when hundredths transmitting a hookflash before dialing additional (1ou/suu - 1uuuu/suu) digits or checking for disconnection. 100-10000 five- This is the minimum amount of time the EMC will hundredths keep a circuit on hook to cause a disconnection (100/500 - 1uOOO/suu) from the remote circuit. 100-5000 five- This is the amount of time a circuit must be on hundredths hook before the EMC recognizes a disconnection. (00/500-50w500) 100-10000 five- This is how long the EMC will wait after dialing a hundredths digit before checking for disconnection from the (100/500 - 100uO/suu) remote circuit. PURPOSE Delays dialing after a hookflash to allow the system and central office hardware to recover. When a single-line station is involved in a call that is dropped by the other party, and the single-line sta- tion remains off hook, the system turns off tip and ring battery for the duration of this timer. (The flash is sent after the Single-line Set Wait For Disconnect timer expires.) If there is peripheral equipment on the single-line circuit (such as a voice mail unit, page amplifier, or other phone system) then this loss of battery will signal a call disconnect and will usually cause the equipment to disconnect. This timer ap plies to both DC and SIC single-line circuits. Length of time the system waits after dialing an outside telephone number before checking the trunk for disconnect. Page 5-79
PROGRAMMING INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INS’IALLATION & MAINTENANCE IlMEE DEFAULT V4LUE- E&M M’MF Interdigit Pause 20 E&M IYI’MF Tone Duration 30 E&M False Signal Debounce 25 E&M Handshake Timeout 2500 E&M Hookflash Duration 300 E&M Hookflash Recognition 150 E&M Inter-Pulse Pause 20 E&M Off-Hook Debounce 5 E&M On-Hook Debounce 5 E&M Post Signal Delay 15 E&M Post Seizure Debounce 32 E&M Pulse Hold E&M Pulse-Dial Interdigit Pause E&M Pulse-Dial Interdigit Pause Recognition 30 350 150 l-100 five- hundredths (‘/500 - ‘00/500) l-100 five- hundredths P/500 - ‘W500) l-100 five- hundredths P/500 - ‘W500) 100-10000 five- hundredths P0/500 - ‘0000/500) 100-5000 five- hundredths P/500 - 5ooo/500) 100-5000 five- hundredths P0/500 - 5000/500) l-100 five- hundredths v/500 - ‘V500) l-50 five- hundredths v/500 - 5V500) l-50 five- hundredths v/500 - 50/500) l-250 five- hundredths v/500 - 250/500) l-100 five- hundredths v/500 - ‘00/500) l-100 five- hundredths v/500 - ‘00/500) 100-5000 five- hundredths PV500 - 50v500) l-500 five- hundredths v/500 - 5OV500) -.., . .i ,,; This is the minimum amount of time the EMC will pause between DTMF digits when dialing. Thisisthe minimum length of IYIMF tones sent by the EMC. Determines the minimum length of a valid hand- shake signal that ia received from a remote circuit. Used only on Wink-Start and Dial-Delay circuits. Determines the maximum length of a valid hand- shake signal. Used only on Wink-Start and Dial- Delay circuits. Determines the length of hookflashes sent to the remote circuits. Determines the minimum length of recognizable hookflashes from the remote circuit. This is the length of time the EMC will pause be- tween pulse-dial signals when dialing. This is the minimum amount of time the remote circuit must be off hook before the EMC will recognize another on-hook/off-hook transition. Thisisthe minimum amount of time the remote circuit must be on hook before the EMC will recognize another off-hook/on-hook transition. This is the minimum allowed time between the end of a handshake and the beginning of digit validation. Used only for Wink-Start and Dial-Delay circuits. This is the minimum allowed time between the recognition of a seizure and the beghming of digit validation. Used only for Immediate-Dial circuits. This is the maximum length of a pulse-dial signal that is dialed by the EMC. This is the minimum length of time the EMC will pause between pulse-dial signals when dialing. This is the minimum pause allowed between pulse-dial signals sent from the remote circuit. Page 5-80
INTER-TELPRAcTIcES PROGRAMMING IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 IlldEB DEFAULT VALIJF F&M Ready Timeout 2000 E%M Receive Handshake Delay F&M Seizure Debounce E&M Short Circuit Debounce E&M Short Circuit Timeout E&M Short Pause Digit E&M Transmit Handshake Delay E&M Wait for Dial Tone F&M Wink Hold F&M Wink Timeout Forward-No-Answer Hold ICC0 Disconnect 10 1 500 2500 1500 50 500 107 175 15 60 60 100-10000 five- On a Wkk&art ciircuit: This is the maximum time hundredths the EMC will wait for a “Digit Register Ready” (100/500 - ~0~00/5~t$ command before initiating the Wink-Start hand- shake. On a DiaZ-Delay circuit: This is the maximum time the EMC will wait for a “Digit Register Ready” com- mand before the Dial-Delay signal is terminated. l-250 five- This is the minimum time required, after seizure, hundredths before an incoming handshake signal can be (l/500 - 250/500) recognized. Used only for Wink-Start and Dial-De- lay circuits. If a Wink or Dial Delay signal is detected within this time, the outgoing call is blocked. l-10 five- Determines the minimum amount of time the hundredths remote circuit must remain off hook before the (l/500 - ‘O/500) RMC validates the incoming call. 100-10000 five- Determines the minimum length of a recognizable hundredths short circuit on an active circuit. (‘00/500 - ‘0000/,00) 100-10000 five- This is the maximum amount of time the RMC hundredths will allow a short circuit to exist on an active (10O/m1- 10000/m) Type-I circuit. 100-10000 five- Determines the length of a short speed-dial pause hundredths sent over E&M trunks. P%oo - ‘0000/500) 14.50 five- This is the minimum delay time between the hundredths recognition of a seizure and the beginning of a (l/500 - 250/500) handshake signal. Used only for Wink-Start and Dial-Delay circuits. 100-100&l five- This is how long the EMC will wait for dial tone hundredths before dialing digits on an outgoing call. P%oo - ‘oov500) l-250 five- Determines the length of a Wink-Start hand- hundredths shake. (l/500 - 250/500) l-250 five- Determines the maximum allowed length of wink hundredths signals that are received from the remote circuit. (l/500 - 250/500) 3-255 seconds Length of time a call waits at an unavailable station before being forwarded. (Applies to manual call for- warding only, not system forwarding.) 10-255 seconds Limits time a call remains on hold before recalling the station. 2-250 hundredths A call is disconnected by the system if it detects (Z/loo - 250/100) loss of loop current (lasting longer than this timer) during station-to-CO calls. Page 5431
PROGRAMMING lINTF&~PRAcTICEs Issue 1, November 1994 IMX/GMX 416/832 INSTALIATION & MAINTENANCE IIMJS Inactivity Alarm Inter-Ring Silence Interdigit (Long) 15 2-255 seconds Interdigit (Short) 4 2-30 seconds LCR Advance 8 l-255 seconds I Loop Reversal Debounce 25 Message Wait 5 l-255 five- hundredths v/500 - 255/500) l-255 seconds Off-Hook Voice Announce Screening Off-Line After Disconnect Page 15 Pause Digit Length 3 Queue Callback 15 10-255 seconds Recall 60 10-255 seconds Relaxed Ring Detection 62 DEFAULT VAI IIF 60 10-255 seconds 60 l-250 tenths v/10 - 25VlO) 5 O-255 seconds 10 10-250 tenths P/10 - 25VlO) O-255 seconds l-5 seconds l-9500 five- hundredths c/500 - 9500/500) PURPOSE Limits the time a station can remain off hook and in- active (after first receiving reorder tones) before reg- istering a system alarm. Indicates the duration of the silence between rings on an incoming CO call to determine if the trunk has stopped ringing prior to being seized. In most areas, CO ring pattern is 2 seconds on/ 4 sec- onds off. Check with the local telephone company for the ring pattern in your area. NOTE: This timer must always be set higher than the CO ring off time. Determines end of dialing. Short timer is used after a valid number has been dialed. Long timer is used until digits form a valid number. Length of time a station remains camped on to a busy facility group before it is moved to the next group. The length of time the system will ignore subsequent loop reversals after a reversal occurs on a loop start trunk. Length of time a caller waits after pressing the MSG key before being connected to the called party’s mes- sage center. After the Camp-On timer expires, length of time before an OHVA call can be completed. The length of time the system waits after disconnect before checking for loop current. Used only after the CO trunk has been disconnected in response to the ICC0 Disconnect timer. Limits duration of page. Length of “short” timed pauses used in system and station speed-dial telephone numbers and in LCR dial rules. “Long” pauses are double this length of time. Time allowed for a station to respond to a queue callback before the queue is cancelled. Length of time a hold or transfer recall rings at a sta- tion before recalling that station’s attendant. If the station receiving the recall has no attendant, the call remains at the station until the Abandoned Call timer expires. Thisisthe minimum amount of time the system can detect energy on a trunk before it will recognize that energy as ringing. Note that if this timer is set too low, trunk noise could cause false ring-in detection. This timer is used only on trunks that are pro- grammed to utilize non-standard ringing (such as Af&T Dimension PBX OPX ring signal) with the “relaxed ring detection” option in individual trunk programming. Page 5-82
INTER-TRLPRACTICES lMX/GMX 416/832 INSTALIATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 DEFAULT VALUF Single-Line Hookflash Maximum Single-Line Hookflash MinilMm Single-Line Wait For Disconnect System Forwarding Advance System Forwarding Initiate Tl Busy-Out Switch Time Out Transfer -Available Transfer - Busy Trunk Key Debounce Trunk preselect 7 2 2 15 15 60 20 24 3 5 2-20 tenths P/10- *o/lo) l-10 tenths c/10 - ‘O/10) l-60 seconds 2-255 seconds 2-255 seconds lO-loo00 seconds 10-255 seconds 10-255 seconds l-777 seconds 2-255 seconds PURPOSE The maximum amount of time a single-line set user can press the hookswitch before the system disconnects calls. The minimum length of time a single-line set user must press the hookswitch for the system to recog- nize a hookflash. When a single-line station is involved in a call that is disconnected by the other party, and the single-line station remains off hook, this timer spcci- fies the length of time between the disconnection and when the disconnect flash (which is set by the Dis- connect Flash Duration timer) is transmitted to the single-line circuit. During this time, the station re- ceives no audible signal. Determines how long a call will ring (unanswered) at each forwarding point in a system forwarding path. Determines how long a call will ring (unanswered) at the principal station before advancing to the first for- warding point in a system forwarding path. This is the maximum amount of time the Tl card will remain “busied out” after the busy-out button has been pushed. If the card is not removed or the button is not pressed again, the Tl card will no longer be busy when this timer expires. Limits time a transferred call rings unanswered be- fore it recalls the transferring station. Limits time a transferred call waits at a busy station before recalling the transferring station. The length of time the system will ignore subsequent attempts to press a trunk key once it has been pressed. This prevents a keyset user from acciden- tally disconnecting a call by re-accessing the trunk key if the key is pressed twice while answering a call. NOTE: The database contains a station option that can be set to prevent users from reseizing a CO trunk. If selected, the station user cannot reseize a trunk un- til it is disconnected by replacing the handset, press- ing the SPKR key, or pressing another trunk key. To pre-select a trunk, the keyset user presses a trunk key while on hook. This limits the time the keyset can hold a trunk before dialing. Page 5-83
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE Iu!dEE DEFAULT VALUF Trunk Ring Detection 5 Unsupervised-CO Valid-Call 5 15 Voice Mail Dialing Delay 5 l-250 tenths v/10- 25VlO) l-255 minutes O-60 seconds l-250 tenths v/10 - 250/10) PURPWE This is a low-level timer that specifies the duration that cominuous ring voltage must be detected on a CO trunk for the system to recognize a new incoming call. If this timer is too low, then false rings could be detected. If the timer is too high, then new incoming calls may not be detected at all. Common ring dura- tions sent by central offices are l-second and 2-sec- ond. Limits duration of CO-to-CO DISA calls or outside calls transferred or forwarded to outside telephone numbers before recalling the primary attendant. Minimum duration of an outgoing call before it is re- corded in SMDR or SMDA. Calls placed on hold or transferred are not subject to this timer. When. a call is answered by the voice mail unit, this indicates the amount of time the system waits be- fore sending digits to the voice mail unit after it an- swers the call. Page S-84
INTER-TELPRACTICKS IMX/GMX 416/832 INSTALLATION & -ANCE PROGRAMMING Issue 1, November 1994 Actions &tup Exit tenant Groups . . . . . . . . . . . . . . . .._ ‘.‘.‘A.. ‘.‘.‘.‘...:... . ..A.... i... ..A x............. . . . . . ..v.. . . . . . . . . ,., _ 0. A.. . . . A.. Y ////..... :.:.:.:.: . . . . . . . . . . . . . . . . . . . . . . . :~:~:.:~:.:.~.:~~~:~:~~,~:~:.:.:.:.:.:.:.:.:.~.~,:,:,~,~,~,~,~,~,~.~.~.:.:.:.:.:.:.:.:.:.:.:.:.:.;.:.:.:.:.:.:.:.:.:.~:.:.:.:. w .‘Z A.. . . . . . . . . . . . ..a. . . . . . . . ..v. ~.:.:.:.:.:.:.:.: . . . . . . . . ” . ” ,.,.,.,._ . . . . . . . . . . . . . . . . . . . . . . ~.:.:.:.:.:.:.:~.:.:.:.:.:.:.:.:.:...:.:.:...:.:.:.:.: *4l :::::::~~~::~~~.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:~.~~.:.:.:...:.:.: . . . . . . . . . . . . . . . . . . _ : : : : : : :: ,_ ‘.‘.‘.‘.~.‘.‘.:.‘.~.‘.:.:.:.:.:.:.:.:.::::::::::::::.:.:.:.:.:.:.~.:.: :.:.: : : : : : : : :.:. ~ _,.,,,,,,,,,,,,,,,_,, VA’. . . . ..A.. .,.,.,.,.,.,.,.,., < .,.,.,.: .,.,.,.,., :::::: : .: ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.~:.:.~,~. 03 04 05 06 07 08 I Exit 1 K. TENANTS AND DEPARTMKNTS (TNT) 10.89 There can be up to eight tenant groups, with 10 departments per tenant group in a standard system and up to 12 tenant groups with 10 departments each in an expanded system. In the default state, all stations are placed in tenant group 1 and department 1. 10.90 To prepare to use this program, make a list of the stations to be assigned to each of the tenant groups. (All stations must be assigned to a tenant group and a depart- ment.) If desired, give each tenant group and depart- ment a name of up to 20 characters. The program plan- ning sheet for this program is Figure 5-18 on page 5-221. 10.91 The window shown above can bc reached by se- 1ectingTenants and Departments from the System-Wide Features menu or entering the TNT command. 10.92 TKNANT GROUPS: To program a tenant group and/or its departments, select it in the list box. The window shown on the next page appears. 10.93 EMT: When all tenant and department pro- gramming is finished, select the Exit command button. A window appears that asks “Perform Update to Data- base?” To update the database and exit to the Applica- tions Menu window, select Yes. Or, select No to exit without saving any changes. To return to the Tenants and Departments programming window, select the Cancel button. Page 5-85
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE J&cription: I Trunk Groups 1 [ DID Groups 1 Dccartment Trunk Group for AUTO Feature 10.94 DESCRIPTION: To give the tenant group an identifying name, select the Description text box and type a name of up to 20 characters. 10.95 DEPARTMENT: To program the individual departments, move to the Department list box. When the desired department is selected, the following win- dow appears. &scription: I (stat.,) [ok) 0 DESCRIPTION: To give the department an identi- fying name, select the Description text box and type a name of up to 20 characters. 0 STATIONS: To designate the stations that will be in the department, select the Stations command button. A Station List window will appear that contains a list of stations in the tenant group, as described in para- graph 10.97. l OK: When finished programming the department, select the OK command button to return to the de- partment description window. 10.96 TRUNK GROUP FOR AUTO FEATURE: To select the trunk group that will be used by this tenant group as the auto trunk group, move the highlight bar to the desired trunk group or the line that reads “NONE.” 10.97 STATIONS: To designate the stations that are in this tenant group, select the Stations command but- ton. The following window appears. ]Cnclude 1002 01.03 ‘Station Undefined 1003 01.04 ‘Station Undefined 1009 02.02 ‘Station Undefined 1010 02.03 ‘Station Undefined 101102.04 -Station Undefined 1012 02.05 ‘Station Undefined [cancel J 0 l INCLUDE or EXCLUDE: To include a station, locate that station on the Exclude list and select it by pressing the SPACE BAR, it will automatically move to the Include list. To remove a station from the list, exit and select another tenant group, then place the desired station in a new tenant group and department. This procedure must be followed to en- Page 5-86