Inter-Tel Imx/Gmx 416/832 Installation Manual
Have a look at the manual Inter-Tel Imx/Gmx 416/832 Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 31 Inter-Tel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
INTEGRATED TM lMwGMX416/832 INSTALLATION AND FIELD MAINTENANCE MANUAL NOTICE IMX & GMX COMBINED INTO ONE MANUAL With the new 1995 North American Numbering Plan software releases, the IMX 4161832 and GMX-4161832 products are identical except for the station instruments that can be installed on them. To provide better service, condense refer- ence materials, streamline training, and facilitate technical support, the installation manuals for the two systems have been combined into one generic manual. When using this combined manual to help sell, install, or service a particular system, be aware that not all of the station instruments described in this manual are available on both products. Listed below are the station instruments that can be installed on each product. IMX 4161832 Station Instruments GMX-4161832 Station Instruments l Digital Keysets (including PCDPMs & MDPMs) l IMX AIM Keysets (including “dual-circuit? keysets) l IMX (non-AIM) Keysets l GX Keysets l Attendant Computer Consoles l Digital DSS/BLF Units . IMX DSS/BLF Units l GX DSS/BLF Units l Enhanced Single-Line Sets (ESLSs) 0 IMX Single-Line Instruments (SLIs) l Single-Line DTMF Sets l Inter-Tel/DVK Keysets 0 GMX Keysets l GX Keysets l Attendant Computer Consoles l Inter-Tel/DVK DSS/BLF Units 0 GMX DSS/BLF Units 0 GX DSSjBLF Units l GMX Single-Line Instruments (SLIs) . GXSLIs l Single-Line DTMF Sets Part No. 440.8075 Issue 1, November 1994
Part Number 440.8075 INTEGRATED TM lMWGMX416/832 INSTALLATION AND FIELD MAINTENANCE MANUAL Issue 1, November 1994 @ Inter-Tel Integrated Systems, inc. 1994 Printed in USA
NOTICE This IMXIGMX 4161832 Installation and Field Maintenance Manual is released by INTER-TEL IN’IEGRATED SYSTEMS, INC. as a guide for certified service personnel. It provides information necessary to properly install, program, operate, and maintain the system. The contents of this manual, which reflect current INTER-TEL standards and which document soft- ware versions 827.8218-8223 and 827.8164-8168, are subject to revision or change without notice. Software packages released after the publication of this manual will be documented in addenda to the manual or succeeding issues of the manual. For additional information and/or or technical assistance, certified technicians may contact: Customer Support Department INTER-TEL INTEGRAlED SYSTEh&, INC. 7300 West Boston Street Chandler, AZ 85226-3224 (602) 961-9000 Inter-Tel@ is a registered trademark of Inter-Tel, Incorporated. Inter-Tel Integrated Systemsm is a trademark of Inter-Tel Integrated Systems, Inc. I&x-Tel IMX 416/832m and Inter-Tel GMX-4161832n” are trademarks of Inter-Tel Integrated Systems, Inc. IBM@ is a registered trademark of International Business Machines Corporation. h4S-DOS@ and hiicrosoft@ Windows” are registered trademarks of Microsoft Corporation. Page iii
IMX/GMX 416/832 ISSUE 1 - INDEX OF NEW FEATURES For those individuals who are already familiar with the Issue 1 manuals for the IMX 416/832 and GMX-416/832 Sys- tems, the following new items are documented in this Issue 1 combination manual. For complete information on each item, refer to the page numbers following the brief explanation. Also, throughout the manual, “change bars” like the one at the right have been placed in the margins to indicate any new or revised information since the original manuals. I IMX And GMX Combined Into One Manual With the new 1995 North American Numbering Plan software releases, the IMX 416/832 and GMX-416/832 products are identical except for the station instruments that can be installed on them. To provide better service, condense reference materials, streamline training, and facilitate technical support, the installation manuals for the two systems have been combined into one generic manual. When using this combined manual to help sell, install, or service a particular system, be aware that not all of the station instruments described in this manual are available on both products. See page 2-2 for a list of the station instruments that can be installed on each product. North American Numbering Plan (NANP) The growth of telecommunications services has created an increasing demand for more telephone numbers. To meet the demand, Bellcore has prepared a long-range North American Numbering Plan (NANP) to provide addi- tional telephone numbers. The plan expands the capacity of the current numbering system by making area and office codes interchangeable. That is, numbering patterns formerly ‘reserved for office codes can be used as new area codes, and office codes within existing area codes can have the same pattern as other area codes. This version of software supports the new numbering plan. See pages 4-28 and 5-90. Home And Local &a Codes In many areas, the telephone company has created call-cost arrangements that refer to “home” and “local” area codes. The home area code is the area code within which the system resides. The local area codes are additional area codes that, when called, use the local or toll local call-cost rate instead of the long distance rate. Up to three local area codes can be programmed and then extended within toll restriction programming to provide proPer call costing. See pages 4-29 and 5-172. L-oop Start ‘Ihmk Glare Protection During a “glare” connection, the software now allows the incoming call to remain connected, while still protecting against possible toll fraud. See pages 2-19 and 5-68. Station Exchange This programmable station feature allows a station user to exchange the extension numbers of two station circuits. This swaps the database and user programmed features of the extension numbers between two station circuits without the need for database programming. The circuit number of the station locations are unchanged, but the extension numbers are changed. See pages 4-99 and 5-31. Digital Cards, Digital Keysets, And Digital DSWBLF Units The IMX 416/832 System can now support the digital station instruments originally designed for the Inter-Tel A2CXESS System. See pages 2-2,2-10,2-17,2-18,2-26 to 2-32,2-41,2-42,2-52,3-8,3-23,3-29,3-30, 3-89,3-90,3-105 to 3-113,3-133,3-134,4-24,440,4-50,5-24,5-47,5-136,6-2,7-1, and 7-4. All digital keysets utilize DSP shared resources for speakerphones, and Executive Digital Keysets have enhanced displays. See pages 2-27,4-40, and 4-41. AFT Data Port Module (PCDPM) must be installed on digital keysets to provide the secondary voice path needed for the OHVA feature. See pages 2-28,3-109, and 4-61. A customer-provided, modem-equipped data device may be attached to any digital keyset with a PC Data Port Module (PCDPM) and a Modem Data Port module (MDPM) installed. See pages 2-28,3-113, and 4-101. Feature And Speed-Dial Keys On DSWBLF Units DSS/BLF Units can have feature keys or system speed-dial keys programmed in their keymaps. See pages 4-50; 4-87, and 5-50. Page v
INDEX OF NEW FEATURES (continued) A Keyset “Hot” Dial Pad Keys There is a system-wide option that, if enabled, allows keyset users to dial line access codes and feature codes with- out lifting the handset or pressing the SPKR or SPCL key. This programmable feature is called “hot dial pad” to indicate that the dial pad keys are always activated. See pages 4-4,4-42, and 5-68. Private Intercom Call Override If a keyset station has the Private Intercom Override feature enabled, the user can place a handsfree call by press- ing * or # when calling a keyset station that has handsfree mode disabled. See pages 4-56,5-30, and 5-52. “Silent” Ring Tone Selection When setting the ring tone on a keyset, the keyset user can enter 0 to disable ring tones. See page 4-48. Toll Security Feature Set The Extended software package now includes the following Toll Security features: Weekly Toll Limits: When enabled, the weekly toll limit feature keeps track of the accumulated call cost for spe- cified types of toll calls. The feature can monitor 7- and Xl-digit toll calls and/or operator-assisted/international calls. Alarm messages have been added for toll limit management. See pages 4-10, 4-30,4-62,4-63,4-83, 4-112,4-125,5-97, and 6-8. Inter-Tel Services: The weekly toll limit feature can only be enabled by Inter-Tel Services. See page 6-41. Enhanced DISA Security Codes: DISAsecurity codes can be 4-7 digits long. ADISA caller will have only three opportunities to enter a valid security code. If the caller fails three times, the failure will generate a system alarm and that trunk will be inoperable for five minutes. See pages 4-38,5-111,5-115, and 6-8. DISA Toll Restriction: DISA lines can be given day and/or night mode toll restrictions like those for individual stations (except LCR-Only). See pages 4-38,5-M, 5-111, and 5-116. SMDR Blocked DISA Calls Option: A programming flag has been added to SMDR that allows blocked DISA calls to appear in the SMDR report. See pages 4-38,4-123, and 5-143. DISA And Hunt Group Information In SMDA Summary Reports DISAcall information has been added to the System Summary report and a new Hunt Group option has been added to the Summary Report. See pages 4-38,4-115,4-118, and 5-141. End-Of-Dialing Digit Suppression Display And Redial: A system programming flag allows the programmer to specify whether all dialed digits or just the digits that make up the valid call are displayed and stored in the redial buffer. If desired, the “extra” digits used for dial-up banking machine, voice mail, automated attendant, or other purposes can be suppressed. Suppres- sing the extra digits prevents entries, such as PIN numbers and other codes, from being displayed when they are dialed. See pages 4-93 and 5-69. SMDR Reports: A programming flag has been added to the SMDR report programming prompts that allows you to specify whether all dialed digits or just the digits that make up the valid call appear in the SMDR report. See pages 4-123 and 5-143. Account Code Enhancements LCR Toll Forced Account Code: Forced account codes for toll calls only can be programmed for stations with LCR-Only toll restriction in day and night modes. When this account code type is enabled, the user only has to enter an account code if the system detects that a toll call has been dialed when LCR is used. See pages 4-33,4-66, 5-32, and 5-55. Validated Forced Account Codes: Forced account codes can be validated or non-validated. See page 4-66,5-32, 5-33, and 5-55. Page vi
INDEX OF NEW FEATURES (continued) Voice Mail/Computer Enhancements Do-Not-Disturb Breakthrough: Normally, calls to a station through DIM, the automated attendant, or a voice computer are not blocked by placing the station in do-not-disturb. If desired, individual stations can be set to pre- vent these calls from breaking through do-not-disturb. See pages 4-14,4-21,4-38,4-95,5-30, and 5-52. Voice Mail/Computer Hunt Groups In AU Software Packages: In any software package, any hunt group can be designated as a voice computer-hunt group. See pages 4-16,4-21,5-61, and 5-62. Automated Attendant Hunt Groups: Voice computer hunt groups can be designated as automated attendant hunt groups. See pages 4-21 and 5-63. Dial Rules: Voice mail/computer hunt groups can be assigned dial rules. See pages 4-21 and 5-63. Recall Destination: A voice mail/computer hunt group can have an assigned recall destination. See pages 4-21 and 5-64. Overflow/Announcement Stations: Voice mail/computer hunt groups can serve as overflow/announcement sta- tions. See page 5-66. Extended DTMF FeedbackTones: The progress tones that are normally sent to a voice computer can be replaced with DIME “feedback” tones that determine call status. See pages 4-21,5-31, and 5-52. If feedback tones are enabled, the “extended” set of feedback tones can also be enabled in system-wide programming. See pages 5-67 and 5-68. Allow Cross-Tenant Voice Mail/Computer ‘lY&fbz: The programmer can determine whether voice mail units and voice mail computers will be allowed to place intercom calls, forward intercom calls, or transfer intercom or outside calls to stations that are in different tenant groups. See pages 4-21 and 5-67 Version Feature Code: When entered at a voice computer port this feature code generates a fourdigit DTMF code that indicates the last four digits of the software part number. It is used by voice processing software to ensure that the K!XJ software is compatible with the voice processing features. See page 4-7. Remote Hunt Group Remove/Replace The Hunt Group Remove/Replace feature can be controlled from the attendant’s station using the Remote Hunt Group Replace feature code. See pages 4-10,4-19, and 4-111. Hunt Group Enhancements There is a system option that can be enabled to send all unanswered hunt group calls first to the announcement station and then to the overflow station. See pages 4-17 and 5-68. If a station that receives a recalling hunt group call chooses to transfer the call back to the hunt group, the call retains its original queue position in the hunt group. Also, calls that go to the announcement and overflow stations do not lose their places in the queue. While the call is at a playback device announcement or overflow station (except voice computer overflow/announcement stations) it continues to circulate through the hunt group. If a hunt group member picks up the call, it is pulled back from a playback device overflow/announcement station and connected to the hunt group station. See pages 4-18 and 4-19. Station Off-Hook Alarm The STATION OFF HOOK alarm now indicates the station that is off hook. Also, the alarm clears automatically when the station user hangs up. See pages 4-112,4-X25, and 6-7. Equal Access “1OlXXXX” Numbers Supported The system supports the “101xxxX” and “1OXXX” equal access numbers. Toll restriction SCOS 7 has also been modified to support equal access dialing. See pages 4-27,4-28,5-88, and 5-113. Password Required The password prompt will always appear when a programmer logs in to a programming session. In the default state there is no database programming password and pressing RRTURN will allow access to the database. See page 5-10. Page vii
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE TABLE OF CONTENTS Issue 1, November 1994 TABLE OF CONTENTS CONTENTS INDEX OF NEW FEATURES ............................................ TABLE OF CONTENTS ................................................. LIST OF FIGURES ..................................................... FCC REGULATIONS ................................................... SAFETY REGULATIONS ............................................... LIMITED WARRANTY ................................................. OVERVIEW ........................................................... 1. Introduction ........................... ............................. 2. System Capacities .................................................... 3. Sofhvare Packages ................................................... 4. Hardware Summary .................................................. 5. Installation, Programming, And Maintenance Summary ...................... 6. Features Summary .................... ............................... SPECIFICATIONS ..................................................... 1. Introduction ............................. ........................... 2. Cabling And The Main Distribution Frame (MDF) .......................... 3. Equipment Cabinet ................................................... 4. Station Instruments ............................. ...................... 5. Additional System Equipment .......................................... INSTALLATION ....................................................... 1. Introduction ............................... ......................... 2. System Installation Outline ............... ............ ................. 3. Pre-Installation Checklist .............................................. 4. Station Cabling ...................................................... 5. Assembling The Main Distribution Frame (MDF’) Backboard ................. 6. Equipment Cabinet Installation ......................................... 7. Station Installation ................................................... 8. SMDR/SMDA Output Device Installation ................................. 9. External Paging Equipment Installation ................................... 10. External Music Source Installation. ...................................... 11. Setting Up The PC Motherboard ........................................ 12. Installing The System Software ......................................... 13. Parking The Heads On MFM-Qpe Hard Disk Drives ........................ 14. Recommended Database Save Procedure .................................. 15. Preventative Maintenance .............................................. 16. Post-Installation Checklist ............................................. PAGE V I iX xiii xviii xx xxi l-l l-l l-l l-2 1-3 l-3 l-4 2-l 2-2 2-4 2-6 2-26 2-36 3-l 3-3 3-3 3-4 3-7 3-10 3-39 3-105 3-141 3-141 3-142 3-143 3-146 3-154 3-154 3-154 3-155 Page ix
TABLE OF CONTENTS INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INS’lALLA~ON & MAINTENANCE CONTENTS FJLUTJRES ............................................................ 1. Introduction ........................................................ 2. Accessing The Features ............................................... 3. System Organization .................................................. 4. Trunk Features ...................................................... 5. Station Instruments ................................................... 6. User-Programmable Feature Keys ....................................... 7. Automatic Call Access (Keysets Only) ................................... 8. Music-On-Hold And Background Music .................................. 9. Signals And Tones ................................................... 10. Intercom Galls ....................................................... 11. Inter-Station Messages ................................................ 12. Off-Hook Voice Announce (OHVA) ..................................... 13. Outside Galls ........................................................ 14. Placing Galls On Hold ................................................ 15. Call Waiting ........................................................ 16. Call Transfer ........................................................ 17. Reverse Transfer And Group Call Pick-Up ................................ 18. Call Privacy And Privacy Release ....................................... 19. Barge (Keysets Only) ................................................. 20. Conference Galls ..................................................... 21. System Forwarding ................................................... 22. Call Forwarding ..................................................... 23. Speed Dialing ....................................................... 24. Optional System Directory - Intercom And Outside (Keysets Only) ........... 25. House Phone ........................................................ 26. Redialing ........................................................... 27. Paging ............................................................. 28. Remove From Paging ................................................. 29. Do-Not-Disturb ...................................................... 30. Hookflash .......................................................... 31. Cancel Miscellaneous Operations ........................................ 32. Reminder Messages (Keysets Only) ...................................... 1 33. Optional Station Exchange Feature ...................................... 34. Optional Data Device Attachments (Keysets Only) .......................... 35. Attendant Features ................................................... 36. Record Keeping And Maintenance Features ............................... Page x PAGE -4 4-l ,I 4-4 4-4 4-12 4-24 4-40 4-51 4-52 4-53 4-54 4-55 4-58 4-61 4-62 4-67 4-69 4-70 4-73 4-74 4-75 4-76 4-79 4-82 4-85 4-90 4-92 4-93 4-94 4-94 4-95 4-97 4-97 4-98 4-99 4-101 4-103 4-114 .’
INTER-TELPRACTICES TABLE OF CONTENTS IMWGMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 CONTENTS PAGE PROGRAMMING ...................................................... 5-l 1. Introduction ........................................................ 5-3 2. System Set-Up For Programming ....................................... 5-3 3. Session Timer And Screen Saver ........................................ 5-11 4. Microsoft Windows .................................................. 5-11 5. How To Use The Programming Windows ................................. 5-12 6. Applications Menu ................................................... 5-15 7. Default Values ....................................................... 5-24 8. Station Programming - Individual Station Information ...................... 5-25 9. Station Programming - Batch Programming Options ....................... 5-44 10. System-Wide Features ................................................ 5-54 11. Toll Restriction ...................................................... 5-88 12. Least-Cost Routing (LCR) ............................................. 5-98 13. Trunk Programming .................................................. 5-103 14. Attendants .......................................................... 5-133 15. Station Message Detail ................................................ 5-138 16. Service ............................................................ 5-146 TROUBLESHOOTING ................................................. 1. Introduction ........................................................ 2. Troubleshooting Checklist ............................................. 3. Light-Emitting Diode (LED) Indications .................................. 4. Alarm Messages, Field Service Diagnostics, And Power-Up Status Messages ..... 5. Troubleshooting Charts ................................................ 6. Customer Support .................................................... 7. Defective Unit Return Policy ........................................... REPLACEMENT PARTS ................................................ 1. Introduction ........................................................ 2. Ordering Procedure. .................................................. 3. Replacement Parts List ................................................ 4. Recommended Spare Parts ............................................. APPENDIX A - GX STATION INSTRUMENTS ........................... 1. Overview ........................................................... 2. Specifications ....................................................... 3. Installation ......................................................... 4. Features.. .......................................................... 5. Programming ....................................................... 6-1 6-l 6-l 6-l 6-7 6-12 6-41 6-41 7-l 7-l 7-l 7-l 7-l A-l A-l A-l A-4 A-10 A-10 Page xi