Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES 
IMX/GMX 416/832 lNS’L4LLATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 
Warning: Stations may be assigned to secondary call keys 
even though no secondary call keys exist in the 
keymap or as station programmable keys. 
Secondary 011 Keys 
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. . . . . . . . . . . ..__.____.._..... 
~::~.:.:.:.:.:.:.:.:.:.:.:.:.::.:.~.~.:.:.:.:.:.:.:.:.:.::.:.:.:.~.:.:.:.:.:.:.:.:.:.~.:.:.:.:;.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.: 
:.:.. . . . . . .____............._.....~~.....,.,,, 
: :.:.: . . . . . . . . . 
021 t 
03- 
04- 
05- 
06- 
07- 
08- 
09- Station: 
III Enable Ring Cadence 
G. SECONDARY CALL KEYS 
8.40 Secondary call keys are first created in a key map 
in the Key Assignments window of Station Rogram- 
ming (page 5-44) and the secondary station is assigned 
to that key map. Or, if the key map for the secondary sta- 
tion contains station programmable keys, those keys can 
be designated as secondary call keys using the Program- 
mable Key window on page 5-35. The window shown 
above is used to determine which primary station is as- 
sociated with each secondary call key and whether the 
secondary station will ring when receiving a call on that 
secondary call key. A program planning sheet for this 
window is located in Figure 5-4 on page 5-175. For a 
full explanation of secondary call keys, refer to FEA- 
TURES, page 4-44. , 
8.41 SECONDARY CALLKEY: To select a second- 
ary call key for programming, highlight the desired sec- 
ondary call key number in the list box. You can then as- 
sign the associated primary station and/or enable ring 
cadence. To delete a secondary call key entry, highlight 
the entry to be deleted and press the SPACE BAR. 
8.42 STATION: While the desired secondary call key 
is highlighted, press TAB to select the Station text box. Type the extension number of the primary station that 
will be associated with this key. (If this is the first sec- 
ondary call key associated with that station, it corre- 
sponds to call key #l at the primary station; if this is the 
second key associated with that same station, it corre- 
sponds to call key #2 at the primary station; and so on.) 
Press RETURN. The primary station’s extension num- 
ber, circuit number, and description are shown next to 
the secondary call key number in the list box. 
8.43 ENARLE RING CADENCE: To determine 
whether the secondary station will ring when receiving a 
call on the secondary key, highlight the desired second- 
ary call key in the list box and then press TAB until the 
Enable Ring Cadence check box is highlighted. If the 
station should not ring, leave the box blank (or remove a 
previous X by pressing the SPACE BAR). To program 
the station to ring when receiving a call on the secondary 
key, place an-X in the box by pressing the SPACE BAR 
or simultaneously pressing the ALT and E keys. 
8.44 OK: When all secondary keys have been pro- 
grammed for this station, select the OK command but- 
ton to return to the Station Programming window. 
Page 5-37  
						

							PROGRAMMING 
Issue 1, November 1994 lNTER-TELPRACTxcES 
IMx/GMX 416/832 INSTALLATION & MAINTENANCE 
Station J&e 
~~~~~~~~~~~ 
4 : 
Automated Attendant No 
House Phone 
Message Center No 
No I Stations Served 
1 
H. SPECIAL PURPOSE STATION WINDOW 
8.45 The window shown above is an example of one 
that would appear for a keyset station. If a single-line 
station was being programmed, the options would be: 
Automated Attendant, FAX Station, House Phone, Mes- 
sage Center, and Voice Mail Station. Stations can be 
programmed to serve the follouGrg functions. Refer to 
FEAWRES for more details on these special purpose 
stations. The program planning sheet for this window is 
located in Figure 5-4 on page 5-175. 
0 Attendant: (Keysets only) A keyset station can be 
designated as an attendant and assigned a list of sta- 
tions that it will serve. 
0 Automated Attendant: Ifusing Exrendedsoftware, 
the station can be designated as an automated atten- 
dant. The recall destination and digit translation ta- 
ble for the automated attendant can also be pro- 
grammed. 
0 FAX Station: (Single-line station only) A single- 
line station can be designated as a FAX station if the 
station circuit will be connected to a facsimile 
machine. The FAX message station can also be 
assigned. 
0 
House Phone: The station can be designated as a 
house phone that automatically dials a pre- 
determined number when the handset is lifted. The 
assigned day number is dialed when the system is in 
day mode and the assigned night number is dialed 
when the system is in night mode. The day/night 
house phone numbers can alsobe programmed using 
the house phone station speed-dial locations. 
0 
Message Center: A station can be designated as a 
message center and assigned a list of stations that it 
will serve. 
0 Voice Mail Station: (Single-line station only) A 
single-line station can be designated as a voice mail 
station if the circuit is connected to a voice mail unit. 
Page 5-38  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
8.46 STATION TYPE: Select the Station Type list 
box, then select the desired option to change the Yes/No 
status. 
0 Attendant: When Attendant status is “Yes,” a 
Stations Served command button appears to the 
right of the list box as shown on the previous page. 
Select this command button to assign the stations 
that will be served by this attendant. The following 
window appears. 
Include 
1002 01.03 ‘Station Undefined 
(sort] 
1009 02.02 ‘Station Undefined 
1010 02.03 -Station Undefined [p=] 
101102.04 -Station Undefined 
1012 02.05 -Station Undefined 
- INCLUDE or EXCLUDE: To include a station, 
locate it on the Exclude list and select it by press- 
ing the SPACE BAR, it will automatically move 
to the Include list. To remove a station, select it in 
the Include list to move it to the Exclude list. 
NOTE: A station can only be served by one 
attendant. Including a station in an attendant’s 
lists removes it from its previous attendant’s list. 
- ALL 
or NONE: To include all stations, select 
the All command button. To delete all stations, 
select the None command button. 
- 
OK or CANCEL: When the station lists appear 
as desired, select the OKcommand button to exit 
and record your changes or select the Cancel 
command button to exit without saving changes. 
- 
SORT: To sort the stations and list them numeri- 
cally by extension number or circuit number, or to list them alphabetically by name, select the 
Sort command button. The window appears as 
follows. Choose the desired sorting method by 
selecting the corresponding option button. Then 
select the OK command button. When the list of 
stations returns, the list box will show the sta- 
tions in the selected order. To exit without chang- 
ing the sorting method, select the Cancel com- 
mand button. 
0 By Circuit 
(Z=-) 
0 By Name 
l Automated Attendant: (Extended sofiware only) 
When the Automated Attendant status is “Yes,” a 
text box labeled “Recall Destination” appears as 
shown below. Select this text box and enter the ex- 
tension or circuit number of the station that will re- 
ceive this automated attendant station’s recalls. 
Also, text boxes for the Digit Translation feature are 
given. Select the text box for the desired digit and 
type the extension number that will be dialed when a 
caller enters that digit. 
Recall Destination: 
I 
Digit 
Translation 1:f-l 6’1-1 
2:1] 7:1( 
3:n 8f-j 
4: 
I 
5: 
I 9: 
I 
0: 
I 
Page 5-39  
						

							PROGRAMMING 
Issue 1, November 1994 lNTER.TELPRAcTIcES 
IMx/GMX 416/832 INSTALLATION 8z MAINTENANCE 
l FAX Station : (Single-line station only) When the 
FAX Station status is changed to “Yes,” a text box 
appears, as shown below, that is used for designating 
the station that will receive a message indication 
whenever a FAX is received. Select the Message 
Center box and type the circuit or extension number 
of the desired FAX message station. 
Message Center: 
I I 
0 
House Phone: When the House Phone status is 
“Yes,” two text boxes appear as shown below. Select 
the UDay Number” box to enter the extension or out- 
side number (up to 16 digits) that will be dialed when 
the house phone is used during the day. Select the 
“Night Number” text box to enter the number (up to 
16 digits) that will be accessed when the system is 
placed in night mode. (These numbers can also be 
programmed at the house phone station by entering 
the day number in the outside number location of 
station speeddial location 1 and the night number in 
the outside number location of station speed-dial lo- 
cation 2.) When entering an outside number, enter a 
trunk group access code or the LCR code before the 
telephone number. In numbers that are routed 
through a trunk group, you can enter a short pause by 
entering an S, a long pause by entering an L, or a 
hookflash by entering an F. 
Day Number: 
I 
Night Number: 
I. 
NOTE: If a station is programmed as both a house 
phone and an automated attendant, the numbers pro- 
grammed in speed-dial locations 1 and 2 will also 
appear as digit translations 1 and 2. The house phone 
programming overrides the automated attendant 
programming for the first two speed-dial 
locations. 
Message 
Cent& k%en;Message Center status is 
“Yes,” a Stations Served command button appears to 
the right of the list box as shown on page 5-38. Se- 
lect this command button to assign the stations that 
will be served by this station. A station list window 
appears as shown for attendant programming. To as- 
sign the stations to the message center, use the meth- 
ods as described for attendant stations on the preced- 
ing page. . ‘. 
2,’ 
Voice Mail Station: (Single-line station only) If the 
single-line station circuit will be connected to a 
voice mail unit, change the status to “Yes.” No addi- 
tional information is requested in this window. 
NOTE: When a voice mail unit is connected to an 
DC circuit, the off-premises extension option 
described on page 5-31 must be set to “no” to 
prevent MMP digit recognition errors. 
8.47 OK: When finished with special purpose station 
programming, select the OK command button to return 
to the Station Programming window. 
.: 
Page 5-40  
						

							INTER-TELPRACTICES 
IMxlGMX 416/8X INSTALLATION & -ANCE PROGRAMMING 
Issue 1. November 1994 
[nk) 
Forwarding Path 2 
Forward 
Cali’Qpes 
Forwarding Path 2 
ir 
- 
III Ring-h 0 nansfer 
q IC Calls 0 Recall 
40 DISA/AA~ DID 0 E&h 
~s~~~~~~~~s~~~~~~~~s~~~~~~l 
System Conditions 
System Conditions System Conditions 
Day Mode q Night Mode Day Mode 0 Night Mode 17 Day Mode 0 Night Mode 
w Ring Principal Once 
cl Ring Principal once 
0 Ring Principal Once 
I. SYSTEM FORWARDING 
8.48 The forwarding path assignment is made on a sta- 
tion-by-station basis. Refer to FEAWRES, page 479 
for more details on system forwarding. The program 
planning sheet for this window is located in Figure 5-4 
on page 5-175. 
8.49 FORWARDING PATHS: To select the for- 
warding path to be programmed for the station, move 
the highlight bar in the list box to the desired path num- 
ber. You now have two programming options for that 
Forwarding Path number: 
l To assign, delete, or change a forwarding path for 
this path number, highlight the path number in the 
list box and press the SPACE BAR. A list box will 
appear that shows “000 No Forwarding Path” and a 
list of forwarding path numbers. To delete the path, 
highlight the “000” line and press the SPACE BAR 
to select it. To change the path, highlight the desired 
path and press the SPACE BAR. 
l If a forwarding path has not been assigned to that 
number, the Forwarding Path column (1,2, or 3) in 
the lower half of the window is grey; assign a path as 
described above to change the column to black. 
When the column is black, programming can be per- 
formed as described in the following paragraphs. 
8.50 FORWARD CALL TYPES: Determine the 
types of calls that will follow the forwarding path by 
highlighting each desired call type and pressing the 
SPACE BAR to place an X in the check box. In the sam- ple shown in Forwarding Path 1 above, only calls 
through DID or E&M will be sent to the forwarding 
path. In the default state, all but Recalls and IC calls are 
selected. 
8.51 STATION CONJWI’IONS: Determine which 
station conditions will cause the calls to follow the for- 
warding path by highlighting the desired station condi- 
tion(s) and pressing the SPACE BARto place an X in the 
desired check box(es). In the sample shown in Forward- 
ing Path 1 above, calls will be sent to the forwarding 
path immediately. In the default state, all but Immediate 
are selected. Note that if any condition other than Imme- 
diate is selected, Immediate cannot be selected. 
8.52 
SYSTEM CONDITIONS: Indicate whether 
calls will follow the forwarding path in day and/or night 
mode by highlighting the desired system condition(s) 
and pressing the SPACE BAR to place an X in the de- 
sired check box(es). In the sample shown in Forwarding 
Path 1 above, calls are forwarded during both day and 
night modes. In the default state, both day and night 
mode are selected. 
8.53 RING 
PRINCIFAL ONCE: Ifthe principal sta- 
tion is a keyset and the user wishes to hear a single ring 
signal each time a call enters the forwarding path, select 
the Ring Principal Once check box to place an X in it. In 
the default state, this is not selected. 
8.54 OK: When all forwarding paths are pro- 
grammed, select the OK command button to exit to the 
System Forwarding window. 
Page 5-41  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TIELPRAcTxcES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
SCOS Restrictions > 
Day Night 
(2) Toll Access 
(3) International Access 
(4) Eight Digit Access 
(5) Area/Office Code 
(6) LCR Only 
(7) Alternate Carriers 
(8) Allowed 
Long Distance No No 
No No 
No No 
No No 
No No 
No No 
No No 
User Group ( ToggleDay Mode 
( Toggle Night Mode 
u Night Follow Day 
LCR Advance Limit - 
Day Mode 
Night Mode 
J. TOLL RESTRICTION JNFORMATION 
WIN-DOW 
8.55 Determine the following toll restriction informa- 
tion for each station. Refer to FEAWRES, page 4-27, 
for a full explanation of toll restrictions. The program 
planning sheet for this window is located in Figure 5-4 
on page 5-175. 
l Station class of service (SCOS): Determine which 
SCOS designations the station will have during day 
and night modes. 
l Day/night mode toll restriction user group: Deter- 
mine which user group the station is assigned to in 
day and night modes. 
0 Day/night mode LCR advance limit: When a call 
is placed using LCR, the most economical facility 
groups are accessed first. The LCR advance limit 
(O-22 or unlimited) sets the number of facility group 
levels the station will access. Determine the number 
of advances the station will be allowed during day 
and night modes. 
CAUTION 
REGARDING EMERGENCY NUMBERS 
In areas where the emergency number is 1911, 
be sure that toll-restricted stations have SCOS 
8 (Enable ALD) and that 911 is in the allowed 
long distance number list. Otherwise, toll-re- 
stricted users may not be able to find a station 
that is permitted to dial “l+” numbers. Note 
that 911 is allowed at every station regardless 
of toll restriction, but 1911 requires this special 
programming. 
856 SCOS RESTRICTIONS: This list box contains 
all of the possible SCOS restrictions. Determine the 
SCOS restrictions that should be assigned to the station 
for day and night modes. To program the day and/or 
night mode SCOS, use a combination of the Toggle 
command buttons, the Night Follow Day check box, and 
the list box as described below: 
0 To change only 
the airy mu& SCOS: Highlight the 
desired line in the list box and press the SPACE 
BAR. OR, highlight the desired line in the list box 
and then select the Toggle Day Mode command but- 
Page 5-42  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSlILLATION & WANCE PROGRAMMING 
Issue 1, November 1994 
ton. The -day mode will toggle between Yes and No 
each time the SPACE BAR is pressed or the com- 
mand button is selected. 
To change only 
the nigh! mode SCQS: Highlight the 
desired line in the list box and then select the Toggle 
Night Mode command button. The night mode will 
toggle between Yes and No each time the command 
button is selected. 
To match the day and night mode SCOS settings and 
change them simultaneously: Place an X in the Night 
Follow Day check box by highlighting it and press- 
ing the SPACE BAR (pressing SPACE BAR again 
will remove the X). Then highlight the desired line 
in the SCOS Restrictions list box and press the 
SPACE BAR. If the day and night modes were not 
the same, only the day mode status will change. If 
day and night modes match, each time you press the 
SPACE bar the status of both will toggle between Yes and No. (The Toggle Night Mode command but- 
ton will not function, and selecting the Toggle Day 
Mode command button will change both day and 
night modes, when this option is enabled.) 
8.57 
USER GROUP DAY/NIGHT: Determine the 
toll restriction user group for the station being pro- 
grammed. Then select the User Croup list box and high- 
light the desired user group number. The black line indi- 
cates the selected user group. 
8.58 LCR ADVANCE LIMIT DAYMIGHT: To 
program how many levels of facility groups the station 
will lx permitted to access when LCR is used, select the 
LCR Advance Limit list box and scroll to the desired 
number (Unlimited, No Advance, or l-30 Advances). 
The black line indicates the selected advance limit. 
8.59 OK: When finished, select the OK command 
button to return to the Station Programming window. 
Page 5-43  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICRS 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
9. STATION PROGRAMMING - 
BATCH PROGRAMMING OPTIONS 
9.1 When Station programming is selected from the 
Applications Menu window, the menu expands to show 
the following options: 
station Programming... 
Individual Station Information 
Key Assignments 
Ring Zone programming 
Station Features 
9.2 The Individual Station Information option is de- 
scribed beginning on page 5-25. The remaining options 
apply to batch programming of key assignments, ring 
zones, and station features. They are described in the 
following pages. 
A. KEY ASSIGNMENTS (KEY) 
9.3 The window shown below is a sample from the 
IMX System. The Key Assignments window can be reached by selecting Key Assignments from the Station 
Programming menu or entering the KEY command. 
The program plamring sheets are in Figure 5-5 on page 
5-178. The window is used for performing the follow- 
ing programming tasks for keysets, DSWBLF Units, and 
single-line sets. 
l Name the key maps. 
0 Determine the layout of the keys for the station in- 
strument(s) that will use each key map. Note that 
when a key is designated on one type of keyset or 
single-line set, it will appear on the corresponding 
key in all stations in that key map. 
0 Assign the station that will use each map. 
0 Determines the default values for the user-program- 
mable keys and, if desired, updates selected stations. 
9.4 There can be up to 20 keyset map groups and 8 
DSS/BLF map groups in a standard system. In an expan- 
ded system there can bc 30 keyset map groups and 12 
DSWBLF groups. 
Actions setup Exit 
- Byset Map Groups 
- DSS MaD Grout 
Digital DSS Map View 
DSS L&2 List 
DSS 38~4 List 
-- 
I DSS Desq. 1 
1 Default Sets 1 
Exit 
1 
page 5-44  
						

							INTER-TELPRACTICES 
IMx/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
9.5 Refer to the proper page for the type of station in- 
strument you wish to program: 
0 Keyset programming begins on the next page. 
0 DSS/BLF programming begins on page 547. 
0 Single-line set programming begins on page 548. 
NOTE: For more information on the GX and GMX sta- 
tion instruments, see appendixes A and B in the back of 
this manual. 
To Program Keyset Key Assignments 
9.6 The keyset programming procedures are de- 
scribed in the following paragraphs. 
9.7 KEYSET DESCR: To enter a keyset map group 
name (or change a previously programmed name), high- 
light the desired line in the Keyset Map Groups list box 
and then select the Keyset Descr command button. The 
following window appears. Type the name in the text 
box and select the 
OK command button to accept the 
change. Select the Cancel command button to exit with- 
out saving any changes. 
Description: 
‘I I 
‘I 
9.8 KEYSET MAP GROUPS and KEYSET MAP 
VIEW TYPE: To assign the common keys for the 
instruments in the map group perform the following 
steps. The default values of the keysets are represented 
in the illustrations at the end of SPECIFICATIONS and 
in the program planning sheets that begin on page 
5-178. 
(1) Select the Keyset Map View Type box and scroll 
the highlight bar to the desired keyset type. 
(2) Select the Keyset Map Group box and choose the 
map group by highlighting it and pressing the 
SPACE BAR. A map of the selected keyset type 
appears. 
(3) Locate the key(s) to be programmed. The keys 
are grouped together according to location on the 
keyset. 
To move from group to group, use the TAB key. To move within the group, use the arrow keys. 
To view (I key, highlight it. Its current value ap 
pears in the box at the bottom of the map. 
To program a key, select it. The Key Program- 
ming window shown on page 549 appears. 
NOTE: Key assignments within a key map are common 
to all keyset types in that map. Modifying a key changes 
that key assignment for ALL keysets assigned to that 
map, regardless of keyset type. For example, if the top 
left key is changed to a user-programmable key for IMX 
24-line keysets in Keyset Map Group 1, the top left key 
will also be user-programmable on IhJX 12-line and 
8-line keysets in Keyset Map Group 1. 
9.9 STATION LIST: To assign the stations to a key 
map, highlight the desired map in the Keyset Map 
Groups list box and then select the Station List 
command button. A window with Include and Exclude 
station list boxes appears (as shown below) to allow you 
to select the stations that will use the keyset map that you 
have programmed. 
0 INCLUDE or EXCLUDE: To include a station in 
the keyset map group, locate that station on the Ex- 
clude list and select it by pressing the SPACE BAR, 
it will automatically move to the Include list. To re- 
move a station from the keyset map group, you must 
exit and select another keyset map group and include 
the station there. This procedure ensures that a key- 
set is always assigned to a map group. 
l ALIz To include all stations in the keyset map 
group, select the All command button. (Ihe None 
button cannot be used in this window.) 
0 OK or CANCEL: When the station lists appear as 
desired, select the OKcommand button to accept the 
change. To exit from the window without saving 
changes, select the Cancel command button. 
Page 545  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TEEPRACTICES 
IMX/GM.X 416/832 INSTALL.ATION & MAINTENANCE 
l SORT: To sort the stations and list them numerically 
by extension number or circuit number, or to list 
them alphabetically by name, select the Sort com- 
mand button. The following window appears. 
Choose the desired sorting method by selecting the 
corresponding option button. Then select the OK 
command button. When the list of stations returns, 
the list box will show the stations in the selected or- 
der. To exit without changing the sorting method, se- 
lect the Cancel command button. 
0 By Circuit 
[W] 
0 By &me 
9.10 USER PRG KEYS: Select this command button 
to assign the default value of the user-programmable 
keys in each keyset map; the following window appears. 
When the desired key is selected, the procedure for as- 
signing the key value is the same as described for keyset 
map keys on page 5-49, except that the options include 
only: Feature Key, Trunk Group key, or Undefined key. 
The new values will be assigned to the keys when the 
user enters the Feature Key Default feature code (325) 
or the programmer selects the Default Set command 
button shown on page 5-44 and described in the next 
paragraph. 
User Programmable Key Number- 2 
User Programmable Key Number- 3 
User Programmable 
Key Number- 4 
User Programmable 
Key Number- 5 
User Programmable Key Number- 6 
User Rogrammable Key Number- 7 
User Rogrammable Key Number- 8 
User Roaammable Kev Number- 9 
9.11 DEFAULT SETS: (Command button shown in 
the window on page 544.) When user-programmable 
key values have been changed, you can allow the users 
to update their own stations by entering the Feature Key 
Default feature code (325), or you can use the Default 
Sets command button to update stations in selected key 
maps. When the Default Sets command button is 
selected, the following window appears. Select the de- 
sired map groups as described below. The stations in the 
selected maps will be updated with the new default val- 
ues when you exit from the Key Assignments window 
and perform the database update. 
Keyset Map Group CL? 
l MAP GROUPS PICK LIST and MAP GROUP 
UPDATE LIST: Select the map groups to be 
updated in the pick list. They automatically move to 
the update list. The pick list includes all 20 keyset 
maps and the single-line map. 
l ALL or NONE: To include all key map groups in 
the update list, select the All command button. To 
exclude all key map groups, select the None com- 
mand button. 
l OK: When all of the desired map groups are in the 
update list, select the OK command button. This list 
will remain as programmed until an update to the da- 
tabase is performed. The Key Assignments window 
returns. 
Page S-46