Inter-Tel Imx/Gmx 416/832 Installation Manual
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INTER-TELPRACTICES IMWGMX 416/832 INSWTION % MAINTENAIVCE PROGRAMMING Issue 1, November 1994 WIN MENU ITEM station ?rogralnming... C0ntinua.i) SUBMENU Individual Station Information (Continued) PROGRAMMING OPTIONS System Forwarding Widow: Forwarding Paths Forward Call ms Station Conditions System Conditions Ring Principal Once Key AssigMlents (KEY) Toll Restriction Information Window: Day/Night Station Class Of Service (SCOS) Day/Night Mode Toll Restriction User Group Day/Night Mode LCR Advance Limit Keyset Key Assignments: Keyset Map View Types Keyset Map Groups Station List User Programmable Keys Default Sets DSS/BLF Unit Key Assignments: DSS Map Descriptions DSS Map Groups DSS Station List Digital DSS Map View Ring Zone Programming (ZONE) Station Features (SFEA) Single-Line Set Key Maps Key Type Programming Station Lists Allow Private Intercom Override Auto Attendant/VM/DISA Do-Not-Disturb Breakthrough Automatic Answer On CO Calls (keysets) Automatic Answer On IC Calls (keysets) Barge Receive Enabled Barge Transmit Enabled (keysets) Camp-On Tones Disabled CO Reseize Enabled (keysets) Dial Pulse Enabled (single-line stations) DID CampOn Tones Disabled Do-Not-Disturb Allowed Do-Not-Disturb Override Allowed (keysets) DTMF Feedback Enabled (single-line stations) E & M Camp-On Tones Disabled Handsfree Enabled (keysets) Headset Enabled (keysets) LCR Facility Group Camp-On Allowed Message Lamp Enabled (single-line stations) Music Channel One Enabled Off-Hook Voice Announce Receive Enabled (keysets) Off-Hook Voice Announce Transmit Enabled Off-Premises Extension (single-line stations) Page Remove Enabled (keysets) Redial Mode - Last Number Dialed (keysets) Ring Cadence Extended (single-line stations) Ring Intercom Always Enabled Ring Type For OPX -- DC (single-line stations) Transparent LCR Enabled Page 5-17
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMx/GMX 416/832 INSTALLATION & MAINTENANCE WIN MENU- ITEM System-Wide ?eatures SUBMENU Account Code Information (ACCI) DND and Reminder Messages WG) Extensions, Usemames, and Feature Codes @XT) Hunt Groups (HUNT) 1 Account Code Length Standard, Forced, LCR Toll, t None Station Lists - Batch Station Lists (Forced, Standard, LCR Toll, Validated) Class-Of-Service Account Codes stations Hunt Croups Trunk Croups Feature Codes Set Extensions/Clear Extensions (Batch Load) Station Lists Voice Mail Hunt Croup Voice Computer Group Automated Attendant Hunt Group Dial Rules Recall Destination Hunt Group Extended Data Window: Hunt Croup Name Description Supervisor Hunt Croup Search Type Timer Programming Window: No Answer Advance Timer Announcement Timer Overflow Timer Default Timers Announcement Station Data Window: Announcement Stations Announcement Types Overflow Station Data Widow: Overflow Device Overflow Station Overflow Type Overflow Count , Page 5-18
INTER-TELPRACTICES IMX/GMX 416/832 INS’E4LLATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 _ --_-___ -_-- -_-_-_ system Wide Features... fConfi?lued) _____. -__- Miscellaneous System-Wide Information (MISC) Primary Attendant Station Call Termination Digits System Flags: Allow Cross-Tenant IC Traffic Allow Cross-Tenant Voice Mail/Computer Traffic Account Code Class-Of-Service Audible Message Indication for SL Sets Anto Attendant -Dial Iking Recording Auto Attendant - Enable Ringback Tone Barge Barge Confirmation Tone Broadcast Alarms to All Attendants Broadcast Station Off-Hook Alarms Drop Incomplete Outgoing Call Extended DTMF Feedback Digits External Paging Music Channel Handsfree Announce System Forward Transfer Hot Dial Pad Keys Hunt Group Transferred Call Type Keyset Identification Display Music-On-Hold for IC Calls OI-IVA DSS Immediate Transmit OHVA System-Wide Privacy Release Reverse Transfer Immediate Connection Standard Tones (CO Trunks, Keysets, and Single-Lines) Station DTMF Digit Mute Station Monitoring Tone Suppress All Displayed Digits After End Of Dialing System “Skate” Type System Speed-Dial Override SCOS Validate Voice Mailbox Numbers Page Zones (PAGE) Page Zones Relays And External Ports Keysets Convert Ports Relay Programming @LAY) System Forwarding (SFWD) System Speed Dial (SSPD) System Timers (IIMR) Forwarding Paths Path Description Forwarding Point(s) Name Tenant Number Number Of Displayed Speed-Dial Numbers Speed Dial Number Programming Station Number Of Digits in Bin Number Value Default Range Page 5-19
PROGRAMMING Issue 1, November 1994 INTER-TELPRAcTIcEs IMxlGMX 416/832 INSTALLATION & MAINTENANCE AAN MENU- ITEM ;ystem Wide reatures... ‘ConfiIuAed) roll Restriction... Aast-Cost Routing LCR) SUBMENU Tenants and Departments (TNT) Alternate Carriers/Allowed Long Distance (ALT) AreafO5ce Codes Allowed/Restricted (AREA) SCOS Information (SCOS) Toll Security PROQRAMMINQ OPTIONS Tenant Groups Description Departments Trunk Group For Auto Feature StidiOIlS Trunk Groups DID Groupi Alternate Carrier Numbers Allowed Long Distance Numbers Area And 05ce Codes Overlap User Groups Day/Night Station Lists Area Codes (Allowed, Restricted, or Extended) 050~ codes (Allowed or Restricted) Station Class-Of-Service Programming Day/Night Lists Day/Night LCR A~V~IWS 7/10 Digit Enabled Operator/International Enabled Weekly Toll Limit Clear Accumulated Total Remaining Days Dial Rules Route Groups: Description Area Code Table 05x Code Table Day, Evening, & Night Time Blocks (Facility Groups) Facility Croups: Description Dial Rules TNIL~ Groups Page 5-20
INTER-TELPRACTICES IMWGMX 416/832 INSTALLATION 8z MAINTENANCE PROGRAMMING Issue 1, November 1994 BAIN MENU ITEM hnk %ogramming... %ontinuedonnfW we) SUBMENU Individual Trunk (INMJ PROGRAMMING OPTIONS Group Number Receive Gain Transmit Gain Hybrid Balance E&M Interface Start Type Current lYI Detect Trunk Groups, DID Groups, And Ring-In/Answer Patterns (TRNK) Relaxed Ring Detect MMF Signaling Ignore Answer Supervision Trunk Group Programming Window: TN& Group Description & Name Tenant Group E & M TNII~ Group: Call Routing (Auto Ring-In/Dial Repeating) Reorder Tone (Continuous or Burst) Handshaking (Immediate, Delayed, Or Wink) Return Dial Tone DID Digit Translation Enable Hookflash One-Way Incoming Only Music-On-Hold Day/Night Outgoing Access Station List Day/Night Ring-In (Single, Hunt, Multiple, or DISA - DISA can have toll restriction) TNII~ List Toll Restriction: Subject To Toll Restrict Exempt From LCR Only Call Cost (Free, Local, 10-D@, Operator) Equal Access Absorbed Digits Absorbed Digits Applications (PBX or Local) Absorbed Digits Repeatable Absorbed Strings DID Group Programming Window: Description Tenant Group Base Number TN& List Music On Hold Start Type (Immediate, Wink, Delay) Add/Delete Entry Day/Night Ring-In (Single, Hunt, Multiple, or DISA) DISA Codes Set Ring-in (Batch Load) Ring-In/Answer Patterns Window: Pattern Title Ring-In Station List Answer Station List Relay Lists Page 5-21
PROGRAMMING Issue 1, November 1994 xNTER-TEL4PRACTIcEs lMX/GMX 416/832 INSTALLATION & MAINTENANCE WN MENU ITEM hlk ‘rogranuuing... Continued) Attendants... station Message Ietail... %orlti?lued on next we) tUBMENU ‘1 Programming (Tl) Ittendant’s Console (CONS) Uias Programming (ALSS) ISS/BLF Assignment (DSS) :a11 Cost (COST) &IDA (SMDA) PROGRAMMING OPTIONS Error Threshold Programming Dialing Feedback Configuration: M‘MF Dialing Feedback Gain Dial Pulse Feedback Gain Dial Pulse Tone Selection Backup Clock II Card Programming Window: PCM Encoding Law Relay Activation CardQpe(D4orESF) Zero Code Suppression Scheme (AMI, B8ZS, Or Channel Service Unit (On-Board or DSX-1) Line Build-out (LBO) if On-Board CSU DSX-1 Line Length if DSX-1 rest Tone Reference Clock Programming Clock Programming Window: Tl From Public Network Provides Reference Clock For System Master/Slave Loop Operation Source Of Reference Clock Error Diagnostics Window: Output Type (Table or Graph/Hour or Day) Update Current Errors Port/File & Print Location None) Designate/Format Destination Create Database Add Alias List Current Aliases Description DSS/BLF Associated Keyset DSS/BLF Revmap Daytime Rates In Dollars Per Minute Evening/Night/Weekend Multiplicative Factors output Port Reporting Interval (Attendant, Daily, Weekly, Monthly) Clear SMDA Data Print Report Review Format Window: Account Code Reports Clear Account Code Data Following Report Summary Reports Select Device Reports Detailed Reports Clear Statioflrunk/Hunt Data Following Report Selected Device Reports: Stations Trunks Hunt Grouns Page 5-22
INTER-TELPRACTICES IMX/GMX 416/832 INS’IXLLATION 8z MAINTENANCE PROGRAMMlNG Issue 1, November 1994 ‘MAIN MENU-ITEM Station Message Detail... (CO?lti~ed) SUBMENU SMDR (SMDR) PROGRAMMING OPTIONS SMDR Output Port SMDR Output Active SMDR Report Format Station List service... Error Message Programming (ERR) Error Output Port Error Output Active Report Contents Hybrid Balance (HYBR) Circuits Hybrid Balance Test Line Break Dial-Tone Digit Maintenance Programming (MAIN) Devices CO Trunks In Maintenance/Available Passwords (PASS) Applications Restricted/Unrestricted On-Line Monitor Restricted/Unrestricted Report Programming (REP) Customized Report Programmin3 (CRw Select Output Port Station Report Area/Office Code Report Least Cost Routing Data Report Reports: Area/Office Codes Detailed Station DID General Station Hunt Group Key Maps LCR Phone List Special Purpose Flags System Speed Dial Timers Trunk Group Port/File Save/Restore (SAVE) Format Disk Save Database Restore Database Save CVH Database (not currently supported) Copy Error File File Destination/Source Serial Port Configuration (PORT) Enable DSR Handshaking Enable CL’S Handshaking Baud Rate Reset Ports System Configuration (CONP) Time C Date Home Area Code/Local Area Codes System Board Types +3OVDC Modules Required Non-Blocking For Voice Channels Configuration For KSC, TlC, & DID Clock Adjustment (on-line only) Move Board (stand-alone PC only) Page 5-23
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMx/GMX 416/832 INSTALLATXON & MAINTENANCE 7. DEFAULT VALUES 7.1 The default values of the features are specified throughout this section of the manual. Asummary of the default system values is as follows: A. 0 I 0 0 B. 0 0 C. 0 0 0 0 0 0 0 0 0 0 CONFIGURATION There are three default configurations: - If configuration A is used, slots l-20 are KSCs and slots 21-26 are LGCs. - If configuration B is used, slots l-10 are KSCs, slots 11-19 are SLCs, and slots 20-26 are LGCs. - If configuration C is used (IMX only), slot 1 is a KSC, 2-10 are DKSCs, 11-19 are SLCs, and 20-26 are LGCs. The Matrix Card is assigned to slot 27 and the Ex- pansion Card to slot 54; these cannot be changed. No other slots in the expansion cabinet are given de- fault configurations. ATIENDANT There is one attendant for all stations (circuit 1.1). It is the primary attendant, alarm station, and message center for all stations. It is also the system speed-dial programming station and it can be used to place the system in night mode. The circuit is equipped and configured for a keyset. Circuit 1.1 receives ring-in and can answer all trunks during day mode and night mode. STATIONS Stations are not toll restricted. All stations have ring-in assignment and can answer all trunks when the system is in night mode. Users have outgoing access on all trunks. Intercom numbers are assigned in order beginning with circuit 1.1 (intercom number 1000). All stations are in tenant group 1, department 1. All keysets are in paging zone 1. External paging ports are not enabled. Camp-on tones are heard at all stations. No headsets are equipped. No user names are assigned. There are no DSS/BLF stations, automated atten- dants, message centers (other than the primary atten- dant), or house phones. Off-Hook Voice Announce is enabled. Barge is not enabled. l Keyset LCD identification is enabled full-time. -. -: l All stations have Do-Not-Disturb capability, but none have DND Override enabled. 0 All single-line sets are in the immediate ring zone. 0 All stations have CO Reseize disabled. D. TRUNKS 0 0 0 0 0 E. 0 0 F. 0 0 0 0 a 0 0 0 0 0 0 0 0 All trunks are programmed for MMFsignaling. System-wide Call Privacy is enabled. All trunks are subject to toll restriction. All trunks accept equal access dialing. None absorb digits. No trunks are associated with hunt groups. All trunks are assigned to trunk group 1, which is named “All Lines.” TOLL RESTRICTION Area and office codes do not overlap. All area codes and office codes are unrestricted. The allowed long distance numbers are 800-XKX- XXXX and 911. There are no alternate carrier num- bers. MISCELLANEOUS The system is in day mode. No system or station speed-dial numbers are pro- grammed. Speed-dial numbers are subject to toll restriction. Least-Cost Routing (LCR) is programmed as “trans- parent” to the users. None of the system speeddial locations are identi- fied as nondisplay numbers. All are assigned for use by all tenant groups. Speed-dial DTMF tones are not muted. No hunt groups, hunt group supervisors, or announcement or overflow stations are assigned. No account codes are assigned. Account code default length is four digits. Class-of-service account codes are not enabled. The system is programmed to disconnect calls (not place them on hold) when a user presses another trunk key during a call. Cross-tenant intercom traffic is allowed. System alarms are sent to all attendants. Reverse transfers to keyset stations are connected immediately, the user does not need to press the flashing trunk or IC key. Passwords are not required to gain access to the data- base programs or the on-line monitor. Page 5-24
INTER-TELPRACTICEs IMX/GMX 416/832 INslILLATION & -ANCE PROGRAMMING Issue 1, November 1994 I Actions Setm Exit Station to be Reviewed: p-) [-Lq’ Press F2 for List of Stations 8. S’IWION PROGRAMMING - INDIVIDUAL STATION INFORMATION (STN) 8.1 When Station Programming is selected from the Applications Menu window, the menu expands to show the following options: Station Programming... Individual Station Information Key Assignments Ring Zone Programming Station Features 8.2 The Individual Station Information option and the windows it accesses are described in the following pages. The remaining options apply to batch program- ming and are described beginning on page 544. A. SlXI’ION TO BE REVIEWED 8.3 The first window in the Individual Station pro- gramming area is shown above. It can be accessed byse- letting Individual Station from the Station Program- ming menu or entering the STN command. There are two methods for selecting the station to be programmed as described in the following paragraphs. 8.4 STATION TO BE REVIEWED: Select the Station to be Reviewed text box and enter a circuit or ex- tension number to program the station features for an in- dividual station. (If programming an 8-line IMX AIM keyset that is installed on a dual circuit, add A or B to the end of the circuit number to designate which station is being programmed.) Then press RETURN to select the Review command button and display the window shown page S-28. NOTE: Programmers should use extension numbers and not station circuit numbers when programming sta- tions. Because the Station Exchange feature can be used to change the extension programming of the station cir- cuit numbers, circuit numbers are not reliable refer- ences to the extension numbers. 8.5 F2 FOR LIST OF STATIONS: To view a list of the stations, press the F2 key. The following window appears. To select a station, scroll through the list box until the desired station is highlighted. Ext Ckt Name (x-j [Z=-] Ix-] 0 OK or CANCEL: Select the OK command button or press RETURN. To exit from the window without selecting a station, select the Cancel command but- ton. Page 5-25
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICRS IMx/GMx 416/832 INSTALLATION & MAINTRNANCE 0 SORT: To sort the stations and list them numerically by extension number or circuit number, or to list them alphabetically by name, select the Sort com- mand button. The window appears as shown below. Choose the desired sorting method by selecting the corresponding option button. Then select the OK command button. When the list of stations returns, the list box will show the stations in the selected or- der. To exit without changing thesorting method, se- lect the Cancel command button. - Ordering 0 l By Extension 0 By Circuit 0 By J&me 8.6 COPY: To copy attributes from the station shown in the Station To Be Reviewed text box to other stations, enter the source station’s extension or circuit number in the.text box and then select the Copy command button. The window shown at the bottom of this page appears. l SELECT COPIED ATTRIBUTRS: To determine which attributes will be copied, place an X in the box for each desired attribute. To place an X in a box, highlight it and then press SPACE BAR. To remove the X, highlight it and press SPACE BAR again. 0 S’IXIIONS: To determine which stations will re- ceive the copied information, select the Stations command button. The window shown on the next page appears. l EXIT: When all of the attributes have been selected (or if you wish to exit without copying information), select the Exit command button. A small window appears that asks if you wish to @ate the database. If you select the Yes command button, the informa- tion will be copied as specified. If you select the No command button, the Individual Station window (shown on the previous page) will return. If you se- lect the Cancel command button, the Copy window (shown below) will return. Select Copied Attributes q Attendant q Least Cost Routing q Message Center q Key Map Number q Account ode Settings q Softkey Programming 0 Tenant Group and Dept. 0 System Forwarding [7 Ring Zone (Single Line) q Eage Zones q M&cellaneous Features q Outgoing Access Ll Station Class of Service 0 User Group (Stations] (pi-) Page 5-26