Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE 
13. OUTSIDE CALLS 
13.1 When a trunk is selected for receiving or placing 
an outside call, the voice channel is seized and cannot be 
used by any other station (unless Privacy Release is en- 
abled, see page 4-74, or the Conferencing feature is 
used, see page 4-76). Ifthe desired trunk is busy, the sta- 
tion user can camp on or request a callback (queue). 
Other features that apply to both outside and intercom 
calls are discussed later in this section of the manual. 
They include placing calls on hold, call waiting, call 
transfer, reverse transfer, conferencing, and call for- 
warding. Refer to page 4-24 for an explanation of out- 
going-access, allowed-answer, and ring-in assignments. 
Refer to page 4-31 for an explanation of trunk groups, 
auto trunks, and the use of the automatic trunk answer 
and selection feature codes. 
A. PLACING OUTSIDE CALLS 
NOTE: When placing a call, begin dialing before the 
Dial Initiation timer expires. If the timer expires, the 
system drops the trunk connection and sends repeating 
reorder tones. This prevents a trunk from being tied up 
accidentally. 
13.2 To PLXEANOUTSLDE CALL: 
(1) Lift the handset. (Keyset users can dial on hook. 
Refer to page 4-64.) 
(2) Select an outgoing trunk, using one of the meth- 
ods below. The associated individual trunk or 
call key flashes slowly. (If on hook, the SPKR 
key is lit.) 
NOTE: You must have outgoing access to a 
trunk to seize it. 
Keyset: Select a trunk using one of the following 
methods: 
a. 
b. 
C. 
d. Press an individual trunk key for direct 
access. 
Enter the Automatic Trunk Selection feature 
code (89) or press the ANSWER key. If no 
call is ringing or holding, the system selects 
the highest-numbered available auto trunk. 
Enter a select trunk group feature code (e.g., 
801-889) or press a trunk group key. This se- 
lects a trunk in the chosen trunk group. 
Refer to the Least-Cost Routing @CR) pro- 
cedure on the next page. 
(3) 
Single-Line Set: Select a trunk using one of the 
following methods: 
a. Enter the Automatic Trunk Selection feature 
code (89). 
b. Enter a select trunk group feature code (e.g., 
801-889) or press a trunk group key. 
c. Refer to the Least-Cost Routing (LCR) pro- 
cedure on the next page. 
You hear one of the following signals: ‘.\. 
1 
a. 
b. 
C. 
d. 
Outside dial tone: (If you wish to use your 
cikwof-service account c& press SPCL or 
FLASH (hookflash) and enter the Optional 
Account Code feature code (390) then enter 
your account code. Your usual SCOS is en- 
abled for this call.) To dial, manually dial, 
speed dial, or redial the desired telephone 
number. (Display keysets show the numbers 
dialed. When the Valid Call timer expires, 
the display shows the elapsed time and call 
cost.) 
If you hear repeating reorder tone& 
you dialed a restricted number. Also, if you 
dial too slowly and the Interdigit timers ex- 
pire, the call may be dropped, and you will 
hear repeating reorder tones. 
If using a keyset 
that is on hook you 
may lift the handset to 
speak privately. Go to the next step. On key- 
sets, an individual trunk or call key flashes 
slowly. 
Single progress tone: Enter a forced account 
code (refer to page 4-66). The display shows 
ACCT#. You hear outside dial tone when the 
code is accepted. On keysets, an individual 
trunk or call key flashes slowly. 
Zf you en- 
tered your class-of-service account code, 
your usual SCOS is enabled for this call. Go 
to the next step. 
Repeating reorder tones: You are restricted 
from the trunk group chosen; choose another 
trunk group. Or, you are restricted to using 
LCR only; try again using LCR (see next 
page). If your call has been blocked because 
the weekly toll limit has been exceeded, the 
display shows CALL FAILED - TOLLLIM- 
IT EXCEEDED. 
I 
Intercom dial tone: You have accessed a 
dial-repeating E&M trunk. You can dial an 
extension number to reach a station on the 
other telephone system. Or, you can enter a 
valid trunk access code (determined by the 
other telephone system) and dial and outside. 
‘? 
telephone number, if allowed. : 2 
,’ 
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							INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
133 
(1) 
(2) 
(3) e. Ring signal: You 
have a ccessed an auto ring- 
in E&M trunk. When the station user an- 
swers, you can ask to be transferred to the 
desired extension number or to an outside 
telephone number. 
f. 
Busy signal: The chosen trunk, trunk group, 
or E&M destination is busy. Camp on (see 
page 4-57), use the Busy 
TNII~ Callback 
(Queue) feature (see page 4-57), or select an- 
other trunk or trunk group. 
To PUCE A CALL USkNG LEAST~OSTROVllNG: 
Lift the handset. 
Keyset: Enter the Least-Cost Routing feature 
code (9), or press a call key, the OUTGOING 
key, or the LCR key. You hear a single progress 
tone followed by silence if LCR is not “transpar- 
ent.” You hear dial tone if LCR is transparent. 
Single-Line Set: press the SLI LCR key, the 
ESLS OUT key, or enter the Least-Cost Routing 
feature code (9). You hear a single progress tone 
followed by silence if LCR is not %ansparent.” 
You hear dial tone if LCR is transparent. 
NOTE: Ifrequired, enter a forced account code. 
(Display keysets show ACcT#.) You hear a 
progress tone when the code is accepted. 
If your 
enter your class-of-service account code, 
your 
usual SCOS will be enabled for this call. 
Dial the telephone number. Use the MUTE key 
to backspace if you make a mistake. Include the 
area code, if needed. 
If desirerl, press the pound 
(#) or asterisk (*) key after dialing to immediate- 
ly proceed; otherwise there is a slight delay. You 
hear one of the following signals. 
NOTE: When dialing 911 or 1911 emergency 
numbers, always press #or * after dialing so that 
the call is processed as quickly as possible. 
a. 
Single progress tone (followed by dial tone 
and digits being dialed, if programmed 
b. 
C. 
and ifLCR is not transpanznt): Your call is 
being placed. The associated individual 
trunk or call key flashes slowly. 
Busy signals, then music: All of the trunks 
in the least-expensive facility group are busy. 
Do one of the following: 
1; 
2. To wait for the next tMlity group: 
Con- 
tinue to wait off hook. If programmed, the 
next facility group is checked for an 
available trunk after the LCR Advance 
timer expires (you hear a progress tone 
and remain camped on if your station is 
programmed for LCR facility group 
camp-on). When the system accesses a 
trunk, you hear dial tone (and possibly 
digits being dialed). The associated indi- 
vidual trunk or call key flashes slowly on 
keysets. 
Request a callback (queue): If your sts- 
tion is enabled with LCR facility group 
camp-on, request a busy trunk callback 
(refer to paragraph 13.11). The system 
places your station in a queue for one 
trunk in the least-expensive facility 
group. When you hear a repeating signal 
of three tones and a long pause (and 
display shows GRP #xX [or group name] 
IS NOW AVAILABLE), lift the handset; 
keyset users must also press the fast flash- 
ingcallkeyorindividualtrunkkey(orthe 
ANSWER key). You hear dial tone and 
digits being dialed. The associated indi- 
vidual trunk or call key flashes slowly. 
Repeating reorder tones: You are restricted 
from the number dialed or from using the 
route selected. If your call has been blocked 
because the weekly toll limit has been ex- 
ceeded, the display shows CALL FARED - 
TOLL LIMlT EXCEEDED. 
I 
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							iIicYEtember1994 INTER-TELPRACTICES 
IMXIGMX 416/832 INST4LLATION & MAINTENANCE 
B. RECEIVING OUTSIDE CALLS 
13.4 
ToRECRlVEANOlJlSLDECAU: 
Keyset: 
(1) When one of the following occurs, lift the band- 
set: 
a. Repeating long tones and a call key or indi- 
vidual trunkkey is flashing at the fast rate: 
A call is ringing in. (Display keysets show 
CALLRJNGlNGlNONGRP#XX[orgroup 
name].) 
b. 
Intercom call or page announcing a call 
and a call key or individual trunk key is 
flashing at the fast rate: 
A call has been 
transferred to your station. (Display keysets 
show GRP #XX [or group name] TRANS- 
PER PROM EX XxXx [or user name].) 
c. An individual trunk key is flashing at the 
fast rate, there is no ring signal, and you 
have allowed answer for the trunk. You 
may hear ringing on another keyset: Press 
the fast-flashing individual trunk key as de- 
scribed below or enter the Automatic Trunk 
Answer feature code (350). (The ANSWER 
key cannot be used to answer these calls.) 
Skip step 2. 
(2) Press the fast-flashing individual trunk or call 
key or press the ANSWER key. The individual 
trunk or call key flashes slowly during the call. 
Single-Line Set: 
If you hear a page announcing a transfer andlor 
repeating long tones, a call is ringing in. Lift the 
handset; you are connected to the caller. 
If you hear a call ringing in on another station 
and you have allowed answel; lift the handset 
and enter the Automatic Trunk Answer feature 
code (350). You are connected to the lowest- 
numbered trunk ringing in for which you have al- 
lowed answer. 
13.5 TORECElVEACALLTHATWMlRANSF~TO 
HOW: 
When you hear a page announcing that an outside call is 
holding at your station (a call key or individual trunk key 
is fluttering) do the following. 
Keyset: Lift the handset and press the fluttering 
call key or individual trunk key, or press the 
ANSWER key. You are connected to the caller. 
Single-Line Set: Lift the handset and press the 
HOLD key or enter the Individual Hold feature 
code (336). You are connected to the caller. 
C. KEYSET ON-HOOK DIALING AND ‘h 
MONITORING :) 
,.j 
13.6 
A keyset user can dial numbers while on hook, 
monitor the call (listen to a recorded message, wait for 
the call to be answered, or wait on hold), and then speak 
handsfree when answered. 
13.7 
(1) 
(2) 
(3) 
(4) 
133 
(1) 
(2) To DL4.L ONHOOK: 
While on hook, press an available individual 
trunk key or trunk group key, the OUTGOING 
key, or the ANSWER key. Or, enter a trunk ac- 
cess code (e.g., 9,89 or 801-889). The SPKR key 
lights, you hear outside dial tone (unless using 
LCR), and the associated call key or individual 
trunk key flashes slowly. 
Begin dialing the telephone number before the 
Trunk Pre-Select timer expires. Then press the 
pound (#) or asterisk (*) key to signal the system 
to begin sending the dialed digits, or wait for the 
Short Interdigit timer to expire. (Display keysets 
show number dialed; after the Valid Call timer 
expires, it shows elapsed time and call cost.) 
To use the speakerphone: Speak handsfree 
when the party answers. 
To use the handset for privacy: Lift the handset 
and speak. The SPKR key goes off. You may lat- 
er transfer back to the speakerphone by pressing 
the SPKR key and hanging up. 
To terminate the call: If on hook disconnect by 
pressing the SPKR key. If offhook hang up. 
To USE ON-HOOK MOMTOR: 
While on a call, press the SPKR key and hang up. 
If you do not want to be heartl, press the MUTE 
key or press SPCL and enter the Microphone 
Mute On/Off feature code (314). You can hear 
the other party (if the microphone is muted, you 
cannot be heard). The SPKR key is lit (and the 
MUTJI key is lit if the microphone was muted). 
To &urn to the conversation: You may lift the 
handset or speak handsfree. (If the microphone 
was muted, press the lit MUTE key to speak. The 
MUTE key goes off.) 
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							INTEB-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEbwmEs 
Issue 1, November 1994 
D. TRUNK CAMP ON AND BUSY TRUNK 
CALLBACK (QUEUE) 
Camp On 
13.9 
When a station user attempts to access a busy 
outgoing trunk or trunk group, the system sends a busy 
signal. The station user can wait off hook to camp on un- 
til the trunk is available. 
13.10 To CAhPONlVANOUlGOlNG lRU.GROUP: 
(1) When you hear a busy signal after selecting an 
outgoing trunk, do not hang up. You camp on and 
hear music until a trunk in the trunk group is 
available. 
(2) When you hear a single progress tone and outside 
dial tone, dial the desired telephone number. The 
associated call key or individual trunk key 
flashes slowly. 
Busy ‘hunk Callback (Queue) 
13.11 
If you attempt to access a busy outgoing trunk 
group and hear a busy signal or if you camp on, you can 
request a callback (queue) and hang up until the system 
signals your station that a trunk in the trunk group is 
available. Each station can place only one queue request 
at a time. If a second request is made, the first request is 
cancelled and replaced by the second request. 
13.12 Queue callbacks must be answered before the 
Queue Callback timer expires. If a callback is not an- 
swered, the queue is cancelled. If the station is busy 
when a trunk in the queued trunk group becomes avail- 
able, the queue request is placed at the end of the queue 
list. 
13.13 To QUEUE A BUSYOUlGOLVG TRUNK: 
(1) Keyset: When you hear a busy signal while 
selecting a trunk or if you are camPed on, Press 
(2) 
(3) 
13.14 
the QUE key (or press the SPCL key and enter 
the Queue Request feature code - 6) and hang 
UP* 
Single-Line Set: When you hear a busy signal 
while selecting a trunk or if you are camped on, 
press the ESLS QUE key; or press the FLASH 
key (hooknash), enter the Queue Request feature 
code (6). Hang up. 
Your station rings (a repeating signal of three 
tones and a long pause) when the queued trunk is 
available. (Display keysets show GRP #XX [or 
group name] IS NOW AVAILABLE.) 
Keyset: Lift the handset, press the fast-flash@ 
call key, individual trunk key, or the ANSWER 
key, and dial the desired telephone number. The 
associated call key or individual trunk key 
flashes slowly. If LCR was used when the call 
was placed originally, the number is dialed auto- 
matically. 
Single-Line Set: Lift the handset and dial the de- 
sired number. If all DTMP decoders are busy 
when your station is called back, the system 
sends repeating reorder tones instead of dial tone 
and the queue is cancelled. If LCR was used 
when the call was placed originally, the number 
is dialed automatically. 
To CANCEL A QUEUE BEFORE lHE CALLBACK: 
Keyset: While on hook, press the QUE key (or 
press the SPCL key and enter the Cancel Queue 
Request feature code - 376). 
Single-Line Set: Lift the handset, press the 
ESLS QUE key or enter the Cancel Queue Re- 
quest feature code (376), and hang up. 
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							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALIXIION & MAINTENANCE 
E. ACCOUNT CODES 
13.15 There are 
four types of account codes in the 
416/832 System. All account codes are assigned the 
same character length (4-S characters) in database pro- 
gramming. The account code types are as follows: 
0 
0 
I 0 
0 
0 Stan&u-d account codes automatically appear in 
the Sh4DR report (if programmed) to identify the 
station that answered or initiated the call. Up to 64 
standard account codes can be defined in a standard 
system and up to 128 in an expanded system. Sta- 
tions can then be assigned one of the standard ac- 
count codes during station programming 
Forced account codes are programmed on a station- 
by-station basis. If required, a forced account code 
must be entered before the station user is given ac- 
cess to a selected outgoing trunk group (refer to page 
4-62, step 3 for procedures). Every station can be as- 
signed a forced account code in the database pro- 
gramming. The account code entered by the station 
user must match any one of the programmed forced 
account codes before trunk access is granted. The 
forced account code appears in the SMDR account 
code field. 
Forced account codes for toll calls only can be pro- 
grammed for stations with LCR-Only toll restriction 
in day und night modes. When this account code 
type is enabled, the user only has to enter an account 
code if the system detects that a toll call has been 
dialed when LCR is used. 
Optional account codes are used to identify calls to 
and from customers for billing purposes. They can 
be entered at any time during a call. These userde- 
fined codes are not preprogrammed, but must be the 
same length as the standard and forced account 
codes. If entered, optional account codes are printed 
in the SMDRBMDA report for that call in place of 
standard or forced codes that may have been used. 
Class-of-service account codes: If the system-wide 
class-of-service account code option is enabled, in- 
dividual stations can be assigned account codes that 
the users can enter at other stations to enable their 
usual SCOS. When a user is at a station other than his 
own, he can enter the class of service account code 
before placing an outgoing call. The system will 
then check the station circuit that is associated with 
that account code and apply the appropriate SCOS 
(it will not aoolv the trunk access oermission or LCR 
advance class of service). The class-of-service ac- 
count code can be entered when the system requests 
a forced account code (as described in paragraph 
13.2 on page 4-62) or by using the Optional Account 
Code feature code (described below). The SCOS is 
enabled for one call only. When the call is com- 
pleted, the station’s normal SCOS goes back into ef- 
fect. 
13.16 Forced account codes can be validated or 
non-validated. 
l Validated: If the entered code matches one of the 
pre-programmed forced account codes in the data- 
base, the call is allowed. If the code does not match, 
the call is blocked. 
0 Non-Validated: The code is not checked against any 
lists and the call is allowed as soon as the code is en- 
tered. 
13.17 To EhlER AN OPllONU OR CL4SS-OF-SERWCE AC- 
COUNT CODE JVHILE ONAN OVlXDE CALL: 
NOTE Optional account codes can be entered at any 
time during a call. However, a class-of-service account 
code must be entered before the telephone number is 
dialed. The last code entered during the call will appear 
in the SMDAISMDR report. 
(1) 
Keyset: Press the SPCL key and enter the Op- 
tional Account Code feature code (390). (Dis- 
play keysets show 
ACCT#.) The outside party 
does not hear you enter the code. 
Single-Line Set: Press FLASH and enter the Op- 
tional Account Code feature code (390). The 
outside party hears music until step 2 is com- 
pleted. 
(2) Enter the account code using the keypad; keyset 
users may press an SD key to enter an account 
code number that has been stored in an outside 
speed-dial number location. (Display keysets 
show numbers.) You hear a single progress tone 
when the code is accepted. Single-line users are 
reconnected when the system accepts the ac- 
count code. (If an account code is entered that 
has fewer than the programmed number of 
digits, single-line users will return to the call 
after the Short Interdigit timer expires. Keyset 
users will hear reorder tones. The code will not 
appear in the SMDR.) 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INS’IALLATION & MAINTENANCE FEATURE!3 
Issue 1, November 1994 
14. PLACING CALLS ON HOLD 
14.1 There are several ways to place intercom and 
outside calls on hold. While on hold, the caller hears 
music (if equipped). There are five hold applications in 
the 4161832 System: 
Individual hold places the call on hold at one sta- 
tion. It can then be picked up directly at that station 
or it can be picked up at another station using the Re- 
verse Transfer feature. 
System hold places the call on hold so that it can 
then be picked up directly at any keyset station that 
has an individual trunk key for the associated trunk 
or at the station that placed it on hold using the indi- 
vidual trunk key or call key. (Single-line set users 
cannot place calls on system hold or pick up calls al- 
ready on system hold.) Attempting to place a confer- 
ence on system hold will place the caller(s) on 
individual hold. Intercom calls cannot be placed on 
system hold. 
Consultation hold allows a single-line set user to 
pause during a call, use other system features, and 
then return to the caller by pressing the PLASH key 
(hookflashing). If a single-line set user attempts to 
hang up after placing a call on consultation hold, the 
call recalls the station. 
Call 
splitting allows a station user to place two or 
more calls on individual hold and then easily split 
between the calls. 
Skate-to-hold, if enabled in the database, allows 
keyset users to place calls on individual hold when 
another key is pressed during a call (instead of press- 
ing the HOLD key). When the system is in the de- 
fault state, pressing another key disconnects calls 
(skate-to-disconnect). 
14.2 If an outside call remains on hold until the Hold 
timer expires, it recalls the station. If it is still unan- 
swered when the Recall timer expires, it recalls the sta- 
tion’s attendant. If the attendant does not answer the 
recall before the Abandoned Call timer expires, the call 
is disconnected by the system. (If the station does not 
have an attendant, or the system is in night mode, the 
call recalls the station that placed it on hold until the 
Abandoned Call timer expires and the call is discon- 
nected.) Intercom calls do not recall the attendant. 
NOTE: Keyset users can avoid the Hold timer by 
muting the microphone during a call instead of placing 
the call on hold. If this is done, the caller will not hear 
musicsn-hold and will not recall the station. 
A. INDIVIDUALHOLD 
14.3 
To PUCE AN XNlXRCObi OR OUZUDE CALC ON 
mMDuAL HOW: 
(1) 
(2) 
14.4 
While on the call: 
Keyset: Press the HOLD key (or press the SPCL 
key and enter the Individual Hold feature code 
- 336). You hear intercom dial tone and the call 
key, individual trunk key, or IC key flutters. 
(NOTE: If the system is programmed with the 
skate-to-hold option, pressing another key will 
place the call on hold.) 
JBLS: Press the HOLD key. You hear intercom 
dial tone. 
SLk Press the FLASH key (hookflash) and press 
the HOLD key or enter the Individual Hold fea- 
ture code (336). You hear intercom dial tone. 
Other Single-Line Sets: Hookflash and enter 
the Individual Hold feature code (336). You hear 
intercom dial tone. 
Hang up or place another call. 
TORETURNlVlHECALURONIhlMVIDUALHOW: 
Keyset: Lift the handset. Press the fluttering IC 
key for intercom calls, or press the fluttering call 
key or individual trunk key (or the ANSWER 
key) for outside calls. 
Single-Line Set: Lift the handset and press the 
HOLD key or enter the Individual Hold feature 
code (336). 
B. SYSTEM HOLD 
NOTE: Intercom calls cannot be placed on system hold. 
If you attempt to do so, you will hear reorder tones. 
14.5 
(1) 
(2) 
14.6 ToPL4CEANOUlSLLUTCXLLONsysTEMHOW: 
While on a call, press the SPCL key and enter the 
System Hold feature code (335). You hear inter- 
com dial tone and the associated call key or indi- 
vidual trunk key flutters. 
Hang up or place another call. 
lDACCESSACAUONSHOW: 
At any keyset that shows a fluttering individual 
trunk key for the call or at the station that placed 
the call on hold that shows a fluttering individual 
trunk or call key, lift the handset and press the 
fluttering key. 
Page 4-67  
						

							FEA- Issue 1, November 1994 INTER-TFAPRACTICES 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE 
C. CONSULTATION HOLD 
14.7 To US.?? 
CONSULlAl7ON HOW (SINGk2Ulh?E SETS 
ONiq: 
(1) 
(2) 
(3) 
While on a call, press the FLASH key (hook- 
flash) to place the call on consultation hold. You 
hear two short tones followed by dial tone. 
You can call another station or enter a feature 
code. If you attempt to access an outgoing trunk, 
you will hear reorder tones. 
NOTE: If you hang up while the call is on con- 
sultation hold, the call will immediately recall 
your station. If you hang up after dialing an ex- 
tension number, the call will transfer to that sta- 
tion. 
Return to the caller on hold by pressing the 
FLASH key (hookflashing). 
D. CALL SPLI’ITING 
14.8 
KEYSETCALC SPLlllTNG: 
NOTE: The feature code named Keyset Call Splitting 
(338) is used only in the Call Transfer feature. To split 
between calls on individual hold, use the following pro- 
cedure. The Call Transfer instructions are on page 4-70. 
(1) 
(2) 
(3) 
(4) 
14.9 
(1) 
(2) 
When two or more calls are on hold, access the 
first call on hold by pressing the fluttering call 
key, individual trunk key, or IC key. 
If the system is programmed to place calls on 
hold when another key is pressed, skip this step. 
Place the call back on hold by pressing the 
HOLD key (or pressing the SPCL key and enter- 
ing the Individual Hold feature code - 336). 
You hear intercom dial tone and the key flutters 
again. 
Access the next call by pressing another flutter- 
ing call key, individual trunk key, or the IC key. 
Steps 2 and 3 can be repeated as desired. 
SINGLE-LINE SET CALL SP-G: 
Place one or more calls on hold: 
E!H.,S: Press the HOLD key for each call. 
While on the last call, go to the next step. 
SLI and Other Single-Line Sets: press the 
FLASH key (hookflash) and then the HOLD 
key or enter the Individual Hold feature code 
(336) for each call. While on the last call, go 
to the next step. 
While on the last call, when you are ready to split 
between calls on hold, press the FLASH key 
(hookflash) and enter the Call Splitting feature 
(3) 
(4 
code (337). That call is placed on hold and you 
are connected to the first call that was placed on 
hold in the first step. 
Press the FLASH key (hookflash) and enter the 
Call Splitting feature code (337) every time you 
wish to be connected to the next holding call. 
The current call returns to the end of the list. 
After pressing the FLASH key, wait at least 2 se- 
conds before pressing it again. 
Hang up to discomrect the current call and cancel 
call splitting. You can then place or receive calls 
or return to any remaining calls on hold by lifting 
the handset and pressing the HOLD key (or en- 
tering the Individual Hold feature code - 336). 
E. HOLDRECALL 
14.10 To 
ANSWER A HOW RECALL: 
When you hear a repeating signal of four tones 
and a pause (display shows HOLD RFXXLL 
PROM EX XXXX [or user name] or GP #XX [or 
group name]), lift the handset. Single-line sets 
are automatically connected; keyset users may 
need to press the flashing call or individual trunk 
key. 
F. MICROPHONE MUTE 
14.11 
Whether handsfree or using the handset, you 
can temporarily turn off your microphone while on a 
call. The call is still connected; you can hear the other 
party, but they cannot hear you. Since the call is not 
placed on hold, no timer is activated. The MUTE key is 
lit when the microphone is muted; the light will go off 
when you press the MUTE key to re-enable the micro- 
phone. 
14.12 If you press the MUTE key while speaking to an 
off-hook voice announce caller on the speakerphone, 
the handset microphone will be muted and the caller on 
the handset will not hear the OHVA call. When you 
press MUTE again, the handset microphone is re-en- 
abled. 
14.13 MUlWG lHR REYSRTMICROPHONE: 
(1) To temporarily turn off your microphone while 
on a call, press the MUTE key (or press SPCL 
and enter the Microphone Mute On/Off feature 
code [314]). The MUTE key is lit. 
If offhook, do 
not hang up (unless you press the SPKR key 
first). 
(2) Press the lit MUTE key or enter the feature code 
to turn the microphone on. The MUTE key goes 
Off.  
j 
/’ .,. 
Page 4-68  
						

							INTER-TELPRACTICES 
IMWGMX 416/832 INSTALLATION % MAINTENANCE FEAW 
Issue 1, November 1994 
15. CALIi WAITING 
15.1 While a station is in use, incoming intercom and 
outside calls camp on until the busy station is available. 
The busy party hears a single camp-on tone every 15 
seconds (unless the Camp-On Tone timer is changed or 
camp on tones are disabled at the station). Three station 
programming flags allow camp-on tones to be enabled 
or disabled for incoming intercom/trunk calls, E&M 
calls, and/or DID calls. 
If, while on a call, you hear a single camp-on tone and 
see the IC key or a call key or individual trunk key flash- 
ing fast, you have a call waiting. (Display keysets show 
CALL RINGING IN ON GRP #XX [or group name] or 
INTERCOM CALL FROM EX XXXX [or user name] 
or EX XXXX [or user name] TRANSFER FROM EX 
XXXX [or user name] or XXXX RECALL FROM 
XxXx each time you hear the tone.) Do one of the fol- 
lowing: 
(1) 
If you wish to end the cumnt call, hang up. A 
waiting outside call rings as an incoming call; an 
intercom call rings as a private call. Answer as 
usual. 
Ifyou wish toplace the cumnt call on hoM press 
the HOLD key (or press the SFCL key and enter 
the Individual Hold feature code - 336). The 
call or individual trunk key or IC key flutters (un- 
less an intercom call is camped on; the IC key 
flashes fast until the camped on call is picked up, 
then the IC key flutters). Access the waiting call 
by pressing the flashing call or individual trunk 
key or IC key. 
(2) To return to the holding call: Press the flutter- 
ing individual trunk key, call key, or IC key. 
153 
TORESFONDlOACALLW~GIJSLNGASINGLE-LlM 
SEE 
When you hear a single camp-on tone every 15 seconds 
while you are on a call, another call is waiting. Do one of 
the following. (1) If you wish to end the current call, hang up. The 
call rings at your station. Lift the handset. 
If you wish to place the current call on hou do 
the following. You will be connected with the 
waiting caller. 
ESLS: Press the HOLD key. You are con- 
nected with the waiting caller. 
SLI and Other Single-Line Sets: Press the 
FLASH key (hookflash) and then the HOLD 
key or enter the Individual Hold feature code 
(336). You are connected with the waiting 
caller. 
(2) 
To return to the first call on bold: 
If you wish to end the current call, hang up. Re- 
turn to the holding call by lifting the handset and 
pressing the HOLD key or entering the Individu- 
al Hold feature code (336). 
If you wish toplace the cumnt call on hold and 
connect with the original call: 
ESLS: Press the HOLD key twice. 
SLI and Other Single-Line Sets: Ress the 
FLASH key (hookflash) and then the HOLD 
key or enter the Individual Hold feature code 
(336) twice. 
15.4 To 
MOVE A CAh#?m-ON INTERCOM CXLJ To 
DO-NOT-DISTURB: 
While on a call, you hear call waiting signals: 
Keyset: Press the DND key or enter a Do-Not- 
Disturb feature code (370 or 372). The DND key 
lights. The intercom caller is no longer camped 
on and receives do-not-disturb indications. 
Single-Line Set: Ress the FLASH key (hook- 
flash) and enter a Do-Not-Disturb feature code 
(370 or 372). The intercom caller is no longer 
camped on and receives do-not-disturb indica- 
tions. Ress the FLASH key (hookflash) again to 
return to the current call. 
Page 4-69  
						

							FEA- Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INS’JIALLATION % MAINTENANCE 
16. CALL TRANSFER 
16.1 There arc several feature codes for transferring 
intercom and outside calls to other stations or to outside 
telephone numbers. The call transfer options are as fol- 
lows: 
0 
lhmsfer CO Call: You can transfer outside calls to 
another station or to an outside telephone number. 
0 
Tkansfer Intercom Calb Intercom calls can be 
transferred to another station or to an outside tele- 
phone number. 
0 
‘kansfer To Hold: Either intercom or outside calls 
can bc transferred to another station and placed on 
hold using this feature. 
16.2 In addition, transfer-to-park locations can be set 
up by the installer. A transfer-to-park location is a sta- 
tion circuit with an extension number that is not 
equipped with a station instrument. Calls can be trans- 
ferred to these locations and then reverse transferred by 
any station user. If all station circuits are equipped, you 
camtot assign a transfer-to-park location. 
A. TRANSF’ERTOANEXTENSIONNUMJHZR 
16.3 
(1) 
(2) 
To TRANSFER A CALL To ANEXTENSIONNUWER: 
Keyset: 
If on an outside call, press the XFR key (or press 
the SPCL key and enter the Transfer CO Call fea- 
ture code - 349. You hear intercom dial tone. 
If on an intercom call, press the SPCL key and 
enter the Transfer Intercom Call feature code 
(346). You hear intercom dial tone. 
Single-Line Set: While on a call, press the 
FLASH key (hookflash). You hear two short 
tones followed by intercom dial tone. 
Dial the desired extension number or press a 
SPD/BLF key. The number can be a station ex- 
tension number, 0 for the attendant, a hunt group 
pilot number, the voice mail system access num- 
ber, or a transfer-to-park location number. 
a. 
lkmsfer to a station that is forwarded to 
voice mail: 
You hear repeating double tones 
and the display shows DEST FORWARDED 
‘IO VOICE MAIL. You can then hang up to 
complete the transfer, or return to the caller 
on transfer hold by doing one of the follow- 
ing: 
For an outside or intexom call, press the 
XFR key twice (or press the SPCL key once 
and enter theTransfer Call feature code [345] 
ISViCe). b. 
C. 
d. For an outsidk call, press the call key or indi- 
vidual trunk key. 
Tkansfer to voice mail: You hear a single 
tone and the system waits for you to enter the 
mailbox number (display shows ENTER 
VOICE MAILBOX #). Enter the desired 
mailbox number. 
If you do not enter a muilbox number kfonz 
you hang up, the caller will be connected to 
the voice mail unit and must enter the mail- 
box number after listening to the introducto- 
ry voice prompts. 
If the system is checking for a valid mailbox 
number and you enter a valid mailbox num- 
@ the transfer is completed to voice mail 
(display shows CALL TRANSFERRED ‘IO 
VOICE IMAlL). 
If the system is checking for a valid mailbox 
number and the number you ented is inval- 
id, you hear reorder tones (display shows IN- 
VALID MAILBOX NUMBER ENTERED) 
and you must enter the correct number. 
If the system is not checking for a valid mail- 
box nu&x hang up to complete the transfer. 
lkansfer-to-park If transferring to a trans- 
fer-to-park location, hang up to complete the 
transfer, or transfer the call to hold as de- 
scribed in the second part of step 5. Then 
page the desired party and announce the call. 
The party must reverse transfer the call. Note 
that if the call is not answered, it will recall 
your station if transferred directly or will re- 
call the called transfer-to-park location’s 
attendant if transferred to hold. 
lkansfer to a hunt group: If transferring the 
call to a hunt group, the transfer is automati- 
cally completed when you dial the pilot num- 
ber. Hang up. 
-i 
,. : 
., 
/’ 
(3) If desired, wait for an answer and announce the 
call. One of the following occurs: 
a. If the call is accept& go 
to the next step. 
b. If the call is rcjGs~ return to the caller: 
Keyset: Do one of the following: 
For an outside or intexom call, press the 
XFR key twice (or press the SPCL key 
once and enter the Transfer Call feature 
code [345] twice). 
For an outside call, press the call key or 
individual trunk key. 
Page 4-70  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEA- 
Issue 1, November 1994 
Single-Line Set: Press the 
FLASH key 
(hookflash) once to disconnect the call (or 
wait for the other party to hang up). Then 
press the FLASH key again (hookflash) to re- 
turn to the caller on transfer hold. 
c. If the station is buy or there is no answer: 
To return to the caller: Refer to step b 
above. 
To try another station: Ress the XFR key 
(or press the SPCL key and enter the Transfer 
CO feature code-345, or the Transfer Inter- 
com feature code - 346) and dial another 
extension number. 
To complete the transfer: Skip to step 5. 
Then page the party to announce the transfer. 
(4) (KEysETs 0NLI-J If it becomes necessary to 
split between the called party and the caller 
waiting to be tran$e* you may use the Key- 
set Call Splitting feature code as follows: 
a. Press the SPCL key and enter the Keyset Call 
Splitting feature code (338). The station 
waiting to receive the transfer is placed on 
hold and you are connected to the party wait- 
ing to be transferred. 
b. Press the SPCL key and enter 338 again to 
speak to the station user waiting to receive 
the transfer and place the party to be trans- 
ferred on hold. 
c. Hang up to complete the transfer. 
(5) To disconnect and complete the transfer: 
Hang up, press another call key, or press the IC 
key to complete the transfer. The call will ring at 
the station. (Receiving station’s display shows 
XXX TRANSFER PROM XXX or GRP #XX 
TRANSPERPROM XXX.) If the station is busy, 
the call camps on and sends call waiting signals. 
To transfer the call to hold (KEYSETS 
ONLY): Ress the HOLD key (or press the SPCL 
key and enter the Individual Hold feature code 
- 336) to place the call on hold at the called sta- 
tion. The call will not ring or send call waiting 
signals until the Hold timer expires. 
To transfer the call to hold, then make a page 
(KEYSETS 
ONLY): Ress the PAGE key. The 
call will automatically be transferred to hold at 
the called station and you will be connected to 
the paging network. Enter the desired paging 
zone code and make your announcement before 
the Paging timer expires. 
B. TBANSFEB TO HOLD 
16.4 Acall transferred to hold at a station does not ring 
or send a display message while holding. After the Hold 
timer expires, the station rings or sends call waiting sig 
nals. Also, calls transferred to hold do not recall the 
transferring party; they recall the receiving party’s 
attendant if unanswered after the Hold and Transfer Re- 
call timers expire. Besides the procedure listed below, 
keyset users have an alternative method for transferring 
calls to hold; refer to step 5 in the previous procedure. 
16.5 
(1) lDl3?ANWERACXLLlVHOLV: 
(2) 
(3) 
(4) 
16.6 Keyset: 
While on a call, press the SPCL key and 
enter the Transfer To Hold feature code (347). 
Single-Line Set: While on a call, press the 
PLASH key (hookflash) and enter the Transfer 
To Hold feature code (347). 
Dial the desired extension number. 
If a5zsid wait for an answer and amtounce the 
call. 
Hang up to complete the transfer. 
lDPICKlJPACALLlE4TWMlRANS- TOHOLD: 
If a call was transferred to hold at your station: 
Keyset: When your IC key or a call key or indi- 
vidual trunk key is fluttering, lift the handset and 
press the fluttering key (or the ANSWER key for 
an outside call). You are connected to the caller. 
Single-Line Set: Lift the handset and press the 
HOLD key or enter the Individual Hold feature 
code (336). You are connected to the call. 
c. TRANsFERREcALLs 
16.7 If an outside call is transferred to another station 
and is not answered before the Transfer Available or 
Transfer Busy timer expires (and if it was not transferred 
to hold), the call recalls the transferring station and rings 
until the Recall timer expires. If still unanswered after 
the Recall timer expires, it recalls the transferring 
party’s attendant. If the attendant does not answer be- 
fore the Abandoned Call timer expires, the call is dis- 
connected by the system. If the transferring station has 
no attendant, the call recalls at the transferring station 
until the Recall and Abandoned Call timers expire and 
the call is disconnected by the system. Transferred inter- 
com calls will not recall the transferring station or the 
attendant. 
16.8 To ANSWEIZ A ntb?sFm Ii.‘imu: 
Keyset: 
If you hear a repeating signal of four 
tones and a pause (display shows GRP #XX [or 
Page 4-71